Neighborhood resource sharing platform

Neighborly

Neighbors Empowering Neighbors, Every Day

Neighborly connects community-focused adults and families with trusted local neighbors to easily borrow and lend everyday items. Streamlined scheduling and real-time tracking make sharing tools, kitchen gear, and more convenient and secure, saving money, cutting clutter, and transforming neighborhoods into active, supportive circles where resources and real-life connections thrive.

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Neighborly

Product Details

Explore this AI-generated product idea in detail. Each aspect has been thoughtfully created to inspire your next venture.

Vision & Mission

Vision
To empower every neighborhood to build trust, save money, and thrive together through effortless, joyful sharing of everyday resources.
Long Term Goal
By 2028, enable one million households in 2,000 neighborhoods to share resources daily, reducing new purchases by 40% and measurably increasing local trust and connections.
Impact
Enables community-focused adults and families to fulfill 83% of borrowing requests within an hour, resulting in a 35% reduction in unnecessary new purchases and average annual savings of $200 per household, while measurably increasing local neighbor interactions and trust in pilot neighborhoods.

Problem & Solution

Problem Statement
Community-minded adults and families frequently over-purchase infrequently used items because borrowing from local neighbors feels inconvenient and insecure; existing platforms lack neighborhood trust, streamlined scheduling, and reliable item tracking, making sharing awkward and unreliable.
Solution Overview
Neighborly makes borrowing and lending everyday items safe and simple by connecting verified neighbors through an app with automated pickup scheduling and real-time item tracking, eliminating the hassle and uncertainty of informal asks, so users can share confidently without wasted purchases or awkward coordination.

Details & Audience

Description
Neighborly lets community-minded adults and families borrow and lend everyday items with trusted local neighbors. It saves money, reduces waste, and strengthens real-world connections by making sharing easy and reliable. Unlike classifieds and group chats, Neighborly features instant automated scheduling and tracking, so borrowing a ladder or lending a cake stand becomes convenient, safe, and virtually frictionless.
Target Audience
Community-focused adults and families (25-50) seeking local connections, motivated to save money and reduce waste.
Inspiration
One Saturday, I watched as five neighbors—within weeks—each hauled home a brand-new power washer, their identical boxes stacked in garages just a few doors apart. Everyone hesitated to ask others for help, fearing awkwardness or inconvenience. That scene sparked Neighborly: a way to turn everyday neighborhoods into trusted, connected circles where borrowing feels simple, safe, and just as natural as sharing a smile.

User Personas

Detailed profiles of the target users who would benefit most from this product.

G

Green-thumb Gus

- 36-year-old male suburban homeowner - Horticulture degree, garden coach, middle-income - Married with two young children - Active member of local garden committee

Background

Grew up tending grandparents’ vegetable patch and studied horticulture. Now leads weekend planting sessions, depending on Neighborly for reliable gardening supplies to cultivate communal green spaces.

Needs & Pain Points

Needs

1. Easily locate well-maintained gardening tools nearby 2. Schedule collaborative planting sessions with minimal hassle 3. Discover eco-friendly seeds and plant starters

Pain Points

1. Tools listed in poor condition, unreliable 2. Difficulty synchronizing multiple neighbors’ schedules 3. Lack of detailed item descriptions

Psychographics

- Deeply committed to sustainable, shared green spaces - Finds joy mentoring novice gardeners nearby - Seeks meaningful connections through collaborative planting - Values high-quality, eco-friendly garden tools

Channels

1. Neighborly App Feed: frequent community updates 2. Instagram Garden Influencers: visual inspiration 3. Facebook Local Garden Groups: active discussions 4. Nextdoor Bulletin: neighborhood skid feed 5. Email Newsletter: monthly gardening tips

E

Eventful Ella

- 29-year-old female freelance event coordinator - Urban apartment renter, mid-range budget - Bachelor’s in communications, creative entrepreneur - Solo business owner in arts district

Background

Started as a corporate event assistant before launching pop-up market series. Relies on Neighborly’s peer-to-peer sharing to keep costs low and events distinctive.

Needs & Pain Points

Needs

1. Rapidly reserve event essentials within 24 hours 2. Access high-quality decor and audio gear 3. Coordinate multiple item pickups seamlessly

Pain Points

1. Last-minute cancellations disrupt event timelines 2. Inconsistent item quality affects event aesthetics 3. Complex scheduling with multiple lenders

Psychographics

- Thrives on delivering community-driven, unique events - Values cost-effectiveness without sacrificing style - Enjoys networking with creative local entrepreneurs - Seeks flexible options under tight timelines

Channels

1. Instagram Stories: fast visual inspiration 2. TikTok Event DIY: creative demos 3. Facebook Event Groups: coordination posts 4. Neighborly App Calendar: scheduling interface 5. Eventbrite Messaging: vendor communications

F

Fitness Fran

- 42-year-old female marketing manager - Suburban townhouse owner, upper-middle class - Certified yoga instructor hobbyist - Married with one teenage child

Background

Switched from gym memberships to home workouts after the pandemic. Experiments with new equipment each month, sharing gear to defray costs and maintain motivation.

Needs & Pain Points

Needs

1. Try diverse fitness equipment affordably 2. Secure timely deliveries for workout schedules 3. Easily extend or swap gear mid-month

Pain Points

1. Delivery delays interrupt workout routines 2. Gear missing essential attachments or manuals 3. High rental fees for premium equipment

Psychographics

- Motivated by continuous self-improvement and variety - Prioritizes wellness and mental health routines - Seeks community support for workout accountability - Prefers high-quality gear over multiple purchases

Channels

1. Instagram Fitness Influencers: gear recommendations 2. Peloton App Community: workout inspiration 3. YouTube Home Workout Channels: equipment demos 4. Neighborly Push Alerts: reservation updates 5. Email Weekly Fitness Digest

G

Gadget Guru Greg

- 27-year-old male software developer - Single, urban loft dweller - Master’s in computer science - Mid-level income, early tech adopter

Background

Organized college hackathons and started a tech review blog. Leverages Neighborly to access high-ticket devices for weekend projects and social content.

Needs & Pain Points

Needs

1. Access latest tech devices affordably and quickly 2. Trial gadgets before committing purchase 3. Share detailed feedback on borrowed items

Pain Points

1. Limited short-term availability of popular tech 2. Lack of clear usage guidelines for gadgets 3. Risk of outdated firmware or software issues

Psychographics

- Obsessed with cutting-edge technology trends - Loves experimenting and sharing detailed reviews - Driven by curiosity and social influence - Values peer feedback before big purchases

Channels

1. Twitter Tech Feeds: real-time gadget news 2. Reddit r/technology: in-depth discussions 3. YouTube Tech Review Channels: demonstration videos 4. Neighborly Tech Listings: curated gadget offerings 5. Discord Tech Servers: peer recommendations

C

Culinary Claire

- 31-year-old female freelance food stylist - Rents urban kitchen studio - Mid-range income, budget-conscious - Food photography hobbyist

Background

Launched cooking classes during lockdown and grew a small social media following. Now borrows top-tier kitchen tools to test creative recipes affordably.

Needs & Pain Points

Needs

1. Rent specialty kitchen gadgets cost-effectively 2. Find precise, reliable equipment descriptions 3. Schedule multiple tool pickups before weekends

Pain Points

1. Inaccurate item availability information 2. Missing parts mid-recipe cause delays 3. Difficulty booking multiple items simultaneously

Psychographics

- Passionate about gourmet cooking and presentation - Loves experimenting with diverse culinary techniques - Values aesthetic and functional kitchen tools - Seeks memorable dining experiences for friends

Channels

1. Instagram Food Bloggers: recipe inspiration 2. Pinterest Culinary Boards: kitchen gear finds 3. TikTok Cooking Hacks: quick demonstrations 4. Neighborly App Kitchen Category: gear listings 5. Email Recipe Digest: weekly cooking tips

Product Features

Key capabilities that make this product valuable to its target users.

Availability Mirror

Instantly sync your calendar across multiple platforms—Google, Outlook, iCal and more—so borrowers and lenders see real-time availability in one unified view, eliminating outdated booking windows and double-bookings.

Requirements

Calendar API Integration
"As a user, I want to connect my external calendars so that my availability is automatically updated and reflected in Neighborly."
Description

Implement OAuth-based connectors for Google Calendar, Outlook, and iCal to authenticate users, fetch and push event data, and maintain secure, encrypted communication between Neighborly and external calendar services.

Acceptance Criteria
User Connects Google Calendar via OAuth
Given a logged-in Neighborly user initiates Google calendar connection, When they are redirected to Google's OAuth consent screen and grant permissions, Then Neighborly receives and securely stores a valid access and refresh token, And displays a success message confirming calendar integration.
Fetch User Events from Outlook Calendar
Given a user has a valid Outlook OAuth token, When the system requests calendar events for the next 30 days, Then it successfully retrieves all events without errors, And populates the user's Neighborly calendar view within 5 seconds.
Push Borrowing Event to iCal
Given a user schedules a borrowing event in Neighborly, When the user has connected an iCal-compatible calendar, Then the system pushes a corresponding event via iCal feed to the external calendar with correct date, time, title and description, And reflects any subsequent updates within 2 minutes.
Refresh Expired Access Tokens Automatically
Given an expired access token for a connected calendar service, When Neighborly detects the expiration upon API call failure, Then it automatically uses the stored refresh token to obtain a new access token without user intervention, And retries the original API request successfully.
Secure and Encrypted API Communication
All calendar API communications must occur over HTTPS with TLS 1.2 or higher, And OAuth tokens must be encrypted at rest using AES-256 in compliance with security standards, ensuring no plaintext tokens are stored.
Real-Time Synchronization Engine
"As a borrower, I want to see the lender's availability updated in real-time so I can schedule without conflicts."
Description

Develop a synchronization service that leverages webhooks and periodic polling to capture calendar changes within seconds, ensuring availability data is updated in real time and reducing the risk of outdated booking slots.

Acceptance Criteria
Sync Trigger on External Calendar Update
Given a user’s Google, Outlook, or iCal calendar is linked via webhook; When an event is created, modified, or deleted in the external calendar; Then the synchronization engine receives the webhook and updates the unified availability mirror within 5 seconds.
Periodic Polling Fallback on Missed Webhooks
Given the synchronization engine has not received a webhook notification for an expected update within 30 seconds; When the periodic polling job runs; Then it fetches recent changes from the external calendar API, reconciles discrepancies, and updates the availability mirror without duplication.
Conflict Resolution on Concurrent Updates
Given an event is updated nearly simultaneously on two different calendar platforms; When the synchronization engine processes both updates; Then it compares last-modified timestamps, applies the change with the most recent timestamp, and logs the conflict resolution action.
End-to-End Availability Update in Borrower View
Given a lender’s availability is modified via external calendar; When the synchronization engine updates the unified view; Then a borrower opening or refreshing the availability page sees the new availability status within 10 seconds, and no stale slots are displayed.
Graceful Handling of Calendar API Rate Limits
Given external calendar API returns a rate-limit or quota error during webhook processing or polling; When the synchronization engine encounters the error; Then it enqueues a retry with exponential backoff, logs the error for monitoring, and ensures no calendar change is lost.
Conflict Detection and Resolution
"As a lender, I want to be notified of scheduling conflicts so that I can avoid double bookings."
Description

Design a mechanism to detect overlapping events between Neighborly bookings and external calendar entries, alerting users immediately and offering automated suggestions or manual adjustment options to resolve scheduling conflicts.

Acceptance Criteria
User Initiates Booking with Overlapping External Event
Given a user selects a time slot that overlaps with an existing external calendar event, When the user attempts to confirm the booking, Then the system displays a conflict warning within 2 seconds and lists at least three alternative time slots that avoid the conflict.
External Calendar Event Added Post Booking
Given an existing Neighborly booking is confirmed, When the same user adds or updates an external calendar event that overlaps with the booking, Then the system sends an immediate push notification and email alert detailing the conflict and providing resolution options.
User Accepts Automated Resolution Suggestion
Given a conflict warning is displayed with suggested alternative slots, When the user selects one of the suggested slots, Then the system automatically updates the booking to the new slot, sends confirmation to both borrower and lender, and clears the conflict alert.
User Manually Adjusts Booking to Resolve Conflict
Given a conflict exists, When the user manually edits the booking time in the booking details page to a slot that does not overlap any external or Neighborly event, Then the system validates the new time, saves the update, and removes any conflict indicators.
Real-Time Alert on Calendar Sync
Given calendars are configured for sync, When the system performs a sync cycle, Then any detected overlap between Neighborly bookings and external events is flagged in the unified availability view with a red conflict badge within 5 seconds of detection.
Unified Availability Dashboard
"As a user, I want to view my combined availability across all calendars in one view so that I can easily manage my schedule."
Description

Create a user interface component that merges availability data from all connected calendars into a single calendar view, with filters to toggle individual calendars on or off and visual indicators for busy and free slots.

Acceptance Criteria
Syncing Calendars from Multiple Platforms
Given the user has connected Google, Outlook, and iCal accounts When the Unified Availability Dashboard loads Then events from all connected calendars appear in a single unified view without duplicates
Toggling Individual Calendar Visibility
Given the user views the unified calendar When they turn off the filter for a specific calendar Then events from that calendar are immediately removed and reappear when the filter is toggled back on
Displaying Busy and Free Slot Visual Indicators
Given the unified calendar is displayed When time slots have scheduled events Then busy slots are shaded with the configured busy color And free slots are shaded with the configured free color
Real-Time Update of Calendar Changes
Given the dashboard is open When the user adds, edits, or deletes an event in any connected calendar Then the change is reflected in the unified view within 5 seconds
Performance Under High Event Volume
Given each connected calendar has up to 500 events When the user opens the Unified Availability Dashboard Then the calendar view loads fully within 3 seconds
Permissions Management Interface
"As a user, I want to manage permissions for each connected calendar so that I control which calendars are synced."
Description

Build a settings page where users can grant, review, and revoke access permissions for each connected calendar, including token refresh and reauthorization workflows to maintain continuous integration.

Acceptance Criteria
Granting Calendar Access
Given the user is on the Permissions Management page, When they click 'Connect' for a new calendar service, Then the OAuth consent flow is initiated, and upon successful authentication, the calendar appears in the list with status 'Connected' and displays its name.
Reviewing Connected Calendar Permissions
Given the user has previously connected calendars, When they open the Permissions Management page, Then each connected calendar is listed with its name, connection date, and current permission status.
Revoking Calendar Access
Given a calendar entry is listed as connected, When the user clicks 'Revoke Access' and confirms the action, Then the calendar is removed from the list, access tokens are invalidated, and no future sync requests are made.
Auto-Refreshing Expired Tokens
Given a connected calendar whose access token has expired, When the system detects expiration, Then it automatically requests a new access token using the refresh token without user intervention and logs success or failure.
Prompting Reauthorization after Refresh Failure
Given an automatic token refresh attempt fails due to invalid credentials, When the failure is detected, Then the user is shown a persistent notification with a 'Reauthorize' button, and clicking it re-initiates the OAuth flow to restore connectivity.

Conflict Resolver

Automatically detects scheduling overlaps and suggests optimal alternative time slots based on both parties’ calendars, ensuring smooth rescheduling without the need for manual back-and-forth communication.

Requirements

Overlap Detection Engine
"As a borrower, I want the system to detect when my requested reservation conflicts with existing bookings so that I can choose an available slot without manual checking."
Description

Implements a real-time scheduling conflict detection module that scans both lender and borrower calendars for overlapping bookings. It should support synchronization with popular calendar services, handle recurring events, and identify conflicts upon creation or modification of reservations. This engine will ensure immediate feedback to users when a time slot is no longer available.

Acceptance Criteria
Immediate Conflict Alert on New Reservation
Given lender and borrower calendars are synchronized, When a borrower attempts to book an item that overlaps an existing reservation in either calendar, Then the system must immediately block the reservation and display a conflict notification within 1 second of submission.
Recurring Event Overlap Detection
Given a lender has a weekly recurring event on their external calendar, When a borrower selects a time slot overlapping any occurrence of that recurring event, Then the system must detect the conflict and prevent the booking, listing all conflicting recurrence dates.
Modification Conflict Detection
Given an existing reservation is being modified by either party, When the new time range overlaps any other confirmed booking in either calendar, Then the system must reject the modification and prompt the user to choose a different time slot before saving changes.
Sync with Google Calendar Events
Given a borrower’s Google Calendar is linked for synchronization, When the user adds or removes events in Google Calendar, Then the overlap detection engine must reflect those changes and update conflict status within 2 minutes of the external update.
Valid Adjacent Reservation Acceptance
Given two reservations end and start at exactly the same time on lender and borrower calendars, When a new reservation is created immediately after an existing one, Then the system must allow the booking without flagging it as a conflict.
Alternative Slot Suggestion
"As a borrower, I want the system to suggest the next best available time slots when my request conflicts so that I can reschedule efficiently."
Description

Offers optimal alternative time slots when a conflict is detected, taking into account both parties' availability, preferences, and item availability window. It should rank suggestions based on proximity to the original time, duration match, and user-defined constraints, ensuring the most convenient options are presented.

Acceptance Criteria
Conflicting Schedule Detection
Given a user attempts to book a time slot that overlaps with an existing reservation in either party’s calendar, when the system evaluates both calendars, then it must detect the conflict and display alternative time slot suggestions within 5 seconds.
Optimal Slot Ranking Based on Proximity
Given multiple alternative time slots are available, when the system generates suggestions, then it must rank them in ascending order of time difference from the original requested slot.
Duration Match Enforcement
Given the original booking duration is N minutes, when alternative slots are suggested, then each suggested slot must have the same duration without overlapping any existing bookings.
User Preference Constraints
Given both parties have defined availability preferences (e.g., mornings only), when generating suggestions, then the system must filter out any slots outside these preferences and only show compliant options.
Item Availability Window Compliance
Given the item has an availability window between date A and date B, when producing alternative suggestions, then each suggested slot must start and end within this window.
Calendar Integration API
"As a user, I want my Neighborly reservations to sync automatically with my personal calendar so that I can manage all my bookings in one place."
Description

Provides seamless integration with third-party calendar providers (e.g., Google Calendar, Outlook, iCal) via secure OAuth. Ensures bi-directional synchronization of events, updates, and cancellations, maintaining consistency between Neighborly reservations and personal calendars.

Acceptance Criteria
OAuth Authentication with Google Calendar
Given a user initiates calendar connection When the user is redirected to Google’s OAuth consent page Then the API returns an authorization code and stores a valid access token securely
Event Created in Neighborly Reflected in Third-Party Calendar
Given a new reservation is created in Neighborly When the reservation is confirmed Then a matching event is created in the user’s third-party calendar within 30 seconds and appears with correct title, time, and location
Event Updated in Third-Party Calendar Propagates to Neighborly
Given an existing calendar event is modified externally When the change is detected by the API Then Neighborly’s reservation is updated to reflect the new time and modified details without duplication
Event Cancellation Sync Between Platforms
Given a user cancels a reservation in Neighborly When the cancellation is processed Then the corresponding event in the linked third-party calendar is removed and a cancellation confirmation is logged
Bi-Directional Sync Handles Offline Conflicts
Given simultaneous edits on Neighborly and linked calendar When sync resumes after offline period Then conflicts are detected, a merge strategy applies, and a notification is sent to the user for unresolved conflicts
User Notification and Confirmation
"As a lender, I want to receive notifications about scheduling conflicts and proposed new times so that I can approve or reject rescheduling promptly."
Description

Delivers automatic notifications to both borrower and lender when conflicts arise and when alternative suggestions are made. Supports in-app alerts, push notifications, and email summaries. Requires users to accept or decline new time slots, updating the reservation upon confirmation.

Acceptance Criteria
In-App Alert for Scheduling Conflict
Given a scheduling overlap is detected, when the system processes the conflict, then both borrower and lender receive an in-app notification titled 'Scheduling Conflict' with details of the conflicting reservation within 30 seconds.
Push Notification for Alternative Time Suggestions
Given a conflict is detected and alternative time slots are generated, when the alternatives are ready, then push notifications are sent to borrower and lender within 1 minute including the top 3 available slots sorted by mutual availability.
Email Summary for Proposed Reschedule
Given alternative time slots are suggested, when the email summary is triggered, then both borrower and lender receive an email within 2 minutes containing the original booking details, suggested time slots, and accept/decline links.
User Confirmation of New Time Slot
Given a user selects an alternative time slot, when the accept button is clicked, then the system updates the reservation in both calendars and sends confirmation notifications in-app and via email within 1 minute.
Rejection of Proposed Time Slot
Given a user declines all suggested time slots, when the decline link is clicked, then the system notifies the other party and prompts the borrower to propose new times within the same session.
Manual Override and Admin Tools
"As a support admin, I want to manually adjust conflicting reservations so that I can handle edge cases and ensure high customer satisfaction."
Description

Includes an administrative interface for power users and support staff to manually adjust reservations, override automatic suggestions, and resolve complex conflicts. Provides audit logs for changes and ensures communication templates are available for manual outreach.

Acceptance Criteria
Manual Conflict Override by Admin
Given an existing scheduling conflict between two reservations, when an admin selects the manual override option and confirms the change, then the system must bypass the automatic conflict detection, save the updated reservation, and display a success confirmation.
Reservation Time Adjustment in Admin Interface
Given a user’s reservation in the admin panel, when the admin edits the reservation’s start or end time and saves the changes, then both user calendars must reflect the updated times, notifications must be sent to involved parties, and any new conflicts must be recalculated.
Audit Log Records Admin Actions
Given any manual override or adjustment by an admin, when the change is saved, then the system must create an audit log entry containing the admin’s ID, timestamp, original reservation details, and updated reservation details.
Communication Template Sent to Users
Given an admin uses a communication template after making a manual reservation change, when the admin selects and sends the template, then the system must generate the message using the correct template, deliver it to all affected users, and record the sent notification in the audit log.
Admin Reverts Manual Override
Given a manual override applied to a reservation, when the admin chooses the revert action within 24 hours and confirms, then the system must restore the original reservation details, notify affected users of the reversion, and log the revert action in the audit trail.

Quick Confirm

Define custom auto-approval criteria—such as neighbor rating, deposit status, or item value—for instant booking confirmations, reducing wait times and powering a seamless borrowing and lending experience.

Requirements

Approval Criteria Builder
"As a lender, I want to configure specific auto-approval rules based on neighbor rating and item value so that I can streamline booking requests and maintain control over who borrows my items."
Description

Users can define custom auto-approval rules based on neighbor rating, deposit status, item value, and other parameters. The system should provide a user-friendly interface to select criteria thresholds, combine multiple conditions with logical operators, and save multiple rule sets. This feature enables swift configuration of instant booking approvals, ensuring flexibility, security, and reduced administrative overhead by automating evaluation against defined standards.

Acceptance Criteria
Auto-approval with Minimum Neighbor Rating
Given a rule requiring neighbor rating >= 4.5 When a booking request is received from a neighbor with rating 4.7 Then the system automatically approves the booking
Auto-approval Based on Deposit Status
Given a rule requiring a fully paid deposit When a booking request is received with deposit status 'Paid' Then the system automatically approves the booking
Rule Combining Rating and Item Value
Given a rule requiring neighbor rating >= 4.0 AND item value <= $100 When a booking request meets both conditions Then the system automatically approves the booking
Selecting an Existing Rule Set
Given multiple saved rule sets When a user selects a specific rule set before publishing Then the selected rule set is applied to all subsequent booking requests
Editing and Saving an Existing Rule Set
Given an existing rule set When a user updates criteria thresholds and saves changes Then the modified rule set replaces the previous version and is used for auto-approval
Real-time Criteria Evaluation
"As a borrower, I want my booking requests to be assessed instantly based on predefined rules so that I receive immediate confirmation or guidance on next steps."
Description

The system must evaluate booking requests instantly against stored approval criteria at the moment of request submission. It should support complex rule logic, process conditions in milliseconds, and return an approval or rejection decision without manual intervention. Integration with the neighbor rating service, deposit status database, and item inventory ensures accurate assessments and accelerates the user experience.

Acceptance Criteria
Auto-Approval for High-Rated Neighbors
Given a neighbor with rating ≥ 4.5 and deposit status = 'Paid' and item value ≤ $100; When a booking request is submitted; Then the system returns 'Approved' status within 200ms
Automatic Rejection for Low-Rated Neighbors
Given a neighbor with rating < 3.0; When a booking request is submitted; Then the system returns 'Rejected' with reason 'Rating too low' within 200ms
Pending Deposit for Missing Deposit Status
Given a neighbor with deposit status = 'Unpaid'; When a booking request is submitted; Then the system flags the request as 'Pending Deposit' and notifies the user within 200ms
Manual Review for High-Value Items
Given an item with value > $1000; When a booking request is submitted; Then the system flags the request as 'Manual Review Required' and logs the request within 200ms
Handling Rating Service Timeouts
Given the neighbor rating service does not respond within 100ms; When a booking request is submitted; Then the system retries the service call up to 2 times, and if still no response, returns 'Error' with message 'Rating service unavailable' within 500ms
Eligibility Verification Logging
"As an administrator, I want to view detailed logs of auto-approval decisions so that I can audit the process and address any disputes or errors."
Description

All auto-approval and rejection decisions should be logged with detailed information on which criteria were met or failed, timestamped, and stored in an audit trail. The logs should be accessible to administrators for review via the dashboard, facilitating transparency, troubleshooting, and compliance tracking. This logging mechanism ensures accountability and provides insights into system performance.

Acceptance Criteria
Auto-Approval Log Entry Creation
Given a borrow request meets custom auto-approval criteria When the system approves the request Then a log entry is generated containing neighbor ID, item ID, all approval criteria met, and a precise timestamp
Rejection Log Entry Creation
Given a borrow request fails one or more auto-approval criteria When the system rejects the request Then a log entry is generated containing neighbor ID, item ID, the specific criteria failed, and a precise timestamp
Audit Trail Storage Integrity
Given a log entry is created When the entry is stored in the audit trail Then it must be encrypted, immutable, assigned a unique ID, and retrievable via that ID
Administrator Log Access
Given an authenticated administrator in the dashboard When accessing the audit trail Then they can filter and view log entries by date range, neighbor ID, item ID, and decision outcome
Log Search Performance
Given a large volume of log entries When an administrator searches or filters logs Then results are returned and displayed within 2 seconds
Instant Confirmation Notification
"As a borrower, I want to receive an instant confirmation notification when my booking is auto-approved so that I can proceed with planning without delay."
Description

Upon auto-approval of a booking request, the system must trigger real-time notifications to both lender and borrower via in-app messages, email, and push notifications. Notifications should include booking details, next steps, and contact information. This immediate feedback loop ensures all parties are informed, reduces confusion, and enhances user engagement by confirming the transaction instantly.

Acceptance Criteria
Successful In-App Notification Dispatch
Given a booking request meets auto-approval criteria When the system auto-approves the booking Then both lender and borrower receive an in-app notification containing booking ID, item name, pick-up time, and next step instructions
Email Confirmation Dispatch
Given the user’s email is valid and email notifications are enabled When the booking is auto-approved Then the system sends an email to both lender and borrower with subject 'Booking Confirmed' and body including booking details, next steps, and contact information
Push Notification Dispatch
Given the user has push notifications enabled When auto-approval occurs Then a push notification is delivered to both lender and borrower containing a summary of booking details and a link to view full booking information
Notification Content Accuracy
Given notifications are sent via any channel When the auto-approval notification is generated Then every notification must include the correct booking ID, item name, reservation date/time, next step instructions, and contact information of the opposite party
Notification Delivery Latency
Given the booking is auto-approved When notifications are triggered Then all in-app, email, and push notifications are delivered to both lender and borrower within 5 seconds of auto-approval
Admin Override Control
"As a lender, I want to manually override an auto-approved booking when needed so that I can prevent potential misuse or address special circumstances."
Description

Administrators and lenders should have the ability to manually override auto-approval outcomes. The interface should present an option to approve or reject any booking request that was auto-processed, along with a reason field and an update to the audit logs. This control layer provides flexibility to handle exceptional cases, ensures compliance, and allows corrective actions when automated rules produce undesired results.

Acceptance Criteria
Admin Overrides Auto-Rejected Booking
Given an auto-rejected booking request, when an administrator selects the override option, enters a valid reason, and confirms approval, then the booking status is updated to "Approved", a notification is sent to the borrower, and an override entry with reason and timestamp is recorded in the audit log.
Lender Overrides Auto-Approved Booking
Given an auto-approved booking request, when a lender selects the override option, provides a valid reason, and confirms rejection, then the booking status is updated to "Rejected", the borrower is notified, any pending deposit is refunded, and an audit log entry is created with details of the override.
Missing Reason Prevents Override Submission
When an administrator or lender attempts to submit an override action without entering a reason, then the system prevents submission, displays an inline error message indicating that a reason is required, and does not change the booking status.
Audit Log Records Override Actions
When any override action is performed, then the audit log captures the user ID, user role, original auto-approval outcome, new status, override reason, and timestamp, and this entry is retrievable through the audit interface.
Override Accessibility Control
Given a user without admin or lender role, when viewing a booking request, then the override option is not displayed, and any direct API call to perform an override returns an authorization error.

Reminder Pulse

Send personalized, customizable reminders via push, email, or SMS before pick-up and return windows to keep everyone on schedule, decrease no-shows, and build trust among neighbors.

Requirements

Multi-channel Notification Configuration
"As a neighborly user, I want to choose whether I receive reminders via push, email, or SMS so that I get notifications in the way that works best for me."
Description

Enable users to select and configure their preferred notification channels (push, email, SMS) for reminder delivery. This requirement ensures that reminders are delivered through the user’s chosen medium, increasing the likelihood of them seeing the notification. It includes building a settings interface, storing channel preferences, and integrating with notification services for each channel.

Acceptance Criteria
Initial Selection of Notification Channels
Given the user is on the notification settings page, When they select one or more channels (push, email, SMS) and click Save, Then the system stores the selected channels in the user profile, displays a success confirmation message, and sends a test notification to each selected channel within 5 minutes.
Updating Notification Channel Preferences
Given the user has existing notification channel preferences, When they add or remove channels and click Save, Then the system updates the stored preferences accordingly, unsubscribes the user from removed channels, subscribes to newly added channels, and displays an updated confirmation message.
Opt-In to SMS Notifications
Given the user opts in to SMS notifications, When they enter a valid phone number and submit, Then the system sends a verification code via SMS, accepts the correct code input within three attempts, and activates SMS notifications upon successful verification.
Fallback when Primary Channel Delivery Fails
Given a reminder notification is triggered, When the primary channel delivery fails after two retry attempts, Then the system automatically attempts delivery via the next preferred channel within 10 minutes and logs each delivery attempt and its outcome.
Multi-channel Notification Delivery
Given the user has selected multiple notification channels, When a reminder event occurs, Then the system sends notifications concurrently to all selected channels within the configured reminder window, and records a success or failure status for each channel in the notification log.
Scheduling & Timing Engine
"As a borrower, I want reminders sent at my specified times before pick-up and return so that I never miss a scheduled borrowing or lending appointment."
Description

Develop a robust scheduling engine that triggers reminders at configurable intervals before pick-up and return windows. It must support flexible timing rules (e.g., 24 hours, 2 hours, 15 minutes before), time zone awareness, and recurring schedules. This engine underpins timely reminders and adapts to users’ local time settings.

Acceptance Criteria
Configurable Interval Reminder Trigger
Given a scheduled pickup with reminder intervals of 24 hours, 2 hours, and 15 minutes configured, when the current time reaches each respective interval before the pickup window start, then the system sends reminders to the user’s selected channel for each interval.
Time Zone Awareness in Reminder Scheduling
Given a user in time zone UTC+2 with a pickup scheduled at 2025-07-10 12:00 local time and a 2-hour reminder configured, when the current UTC time reaches 10:00, then the system sends the reminder at 10:00 UTC so that the user receives it at 12:00 local time.
Recurring Reminder Delivery
Given a weekly recurring borrowing event every Monday at 09:00 local time with a 24-hour reminder configured, when the upcoming event is one day away, then the system sends the reminder each preceding Sunday at 09:00 local time without manual intervention.
Multi-Channel Reminder Delivery
Given a user has enabled both email and SMS as their reminder channels and has a reminder due, when the reminder is triggered, then the system dispatches both an email and an SMS within 30 seconds of the trigger time.
Last Minute Reminder Delivery
Given a pickup scheduled in 10 minutes and only a 15-minute reminder interval configured, when the scheduled time minus reminder interval occurs in the past, then the system immediately sends the reminder to the user once.
Daylight Saving Time Handling
Given a pickup scheduled at 09:00 local time on the day of a daylight saving time shift with a 24-hour reminder configured, when DST adjustment applies, then the system sends the reminder exactly 24 hours before in local time, accounting for the one-hour shift.
Personalization & Template Management
"As a lender, I want to customize the text of my reminders so that the messages include specific item details and sound personal."
Description

Implement a template management system that allows dynamic insertion of item details, dates, and neighbor names into reminder messages. Users can customize reminder text or choose from pre-built templates. Personalization enhances clarity and user engagement by providing contextually relevant information in each reminder.

Acceptance Criteria
Custom Template Creation
Given the user opens the template management screen, when they create a new template containing placeholders {{item_name}}, {{pickup_date}}, and {{neighbor_name}} and save it, then the template appears in their template list and the system acknowledges each placeholder correctly.
Pre-Built Template Editing
Given the user selects a pre-built template, when they modify the text and adjust placeholder positions and save changes, then the updated template is stored and used for subsequent reminders.
Dynamic Placeholder Replacement
Given a scheduled reminder for an upcoming item transaction, when the system generates the reminder message, then all placeholders in the selected template are replaced with the actual item name, scheduled date/time, and neighbor name.
Reminder Preview Functionality
Given the user selects or edits a template, when they click the preview button, then the preview displays the full reminder message with either actual upcoming reservation data or representative sample values.
Template Deletion and Default Reversion
Given the user deletes a custom template, when they confirm deletion, then the template is removed from their list and the system defaults to using the standard reminder template for future notifications.
Reminder Escalation & Snooze Options
"As a borrower, I want to snooze a reminder for later if I can’t respond immediately so that I have more flexibility without missing the return window."
Description

Provide escalation paths and snooze functionality for reminders that go unanswered. If a user doesn’t respond to an initial reminder, the system should send follow-up reminders at predetermined intervals or allow users to snooze reminders for a set period. This reduces no-shows and gives flexibility when plans change.

Acceptance Criteria
Initial Pickup Reminder
Given a borrower has scheduled a pickup, when the pickup window is 24 hours away, then the system sends a reminder via the user’s selected channel. The reminder includes item name, pickup time, location, and borrower’s contact information.
User Snoozes Reminder
Given a borrower receives a reminder, when the borrower selects the snooze option, then the system confirms the snooze and reschedules the reminder after the chosen interval. The snooze intervals available are 1 hour, 3 hours, and 6 hours.
Missed Reminder Escalation
Given no response to the initial reminder within the defined period, when the escalation interval elapses, then the system sends a follow-up reminder to both borrower and lender. The system sends no more than two follow-up reminders per event.
Custom Escalation Interval Configuration
Given a lender updates escalation settings, when custom intervals are saved, then the system applies these intervals to subsequent reminders. Configuration changes do not affect reminders already scheduled.
Return Window Reminder & Escalation
Given an item has a scheduled return window, when two hours remain before the return deadline, then the system sends a reminder via the user’s selected channel. If unacknowledged within one hour, the system triggers escalation reminders according to the configured escalation path.
Delivery Status Tracking & Retry Logic
"As a system administrator, I want to see which reminders failed to send and have the system retry automatically so that we maintain high delivery rates."
Description

Track the delivery status of each reminder across channels and implement retry logic for failed sends. The system should log successes and failures, notify administrators of persistent delivery issues, and automatically retry failed messages based on configurable rules. Reliable delivery builds trust and ensures users receive reminders.

Acceptance Criteria
Successful Delivery Tracking Across Channels
Given a reminder is sent via push, email, or SMS, when the delivery service confirms receipt, then the system logs the delivery status as 'Delivered' within 5 seconds of confirmation.
Retry Logic on Initial Send Failure
Given a reminder send attempt fails, when the failure is detected, then the system retries sending the reminder up to three times at 5-minute intervals according to the configured retry rules.
Persistent Failure Notification to Administrators
Given a reminder has failed all retry attempts, when the final retry fails, then the system sends an alert to the administrator channel with details of the reminder, recipient, and error codes.
Accurate Logging of Send Attempts
Given any send or retry attempt occurs, when the attempt completes, then the system records the timestamp, channel, attempt number, and result ('Success' or 'Failure') in the reminder audit log.
Configurable Retry Rule Enforcement
Given the retry configuration is updated by an administrator, when a reminder fails to send, then the system applies the new retry count and interval settings for all subsequent retry attempts.

TimeFlex Proposals

Generate multiple flexible booking options that adapt to both parties’ schedules; borrowers can choose the best fit, boosting booking success rates and accommodating last-minute changes.

Requirements

Flexible Time Slot Generation
"As a borrower, I want the system to present me with multiple time slot options that fit both my and the lender’s schedules so that I can quickly select the most convenient time without back-and-forth messages."
Description

Implement an algorithm that analyzes both users’ availabilities to generate multiple booking time slots that adapt to schedule conflicts and preferences. The system should factor in buffer times, location distance, and peak usage hours to optimize proposals. This requirement ensures borrowers and lenders receive a curated list of suitable, conflict-free time options that increase booking success rates and minimize manual coordination.

Acceptance Criteria
Overlapping Availabilities
Given both borrower and lender availabilities overlap on at least one day, When the system generates flexible time slots, Then all proposed slots must fall within these overlapping windows and include at least one morning, one afternoon, and one evening option.
Buffer Time Enforcement
Given user-configured buffer time of X minutes, When adjacent booking slots are generated, Then each proposed slot must include the full buffer before and after the booking period to prevent scheduling conflicts.
Location Distance Consideration
Given the distance between borrower and lender exceeds 10 miles, When generating booking proposals, Then the system must calculate and add travel buffer time proportional to distance and exclude slots that fall during identified peak traffic hours.
Peak Usage Hours Optimization
Given the system has identified peak usage hours for the item, When creating flexible proposals, Then no more than 20% of the proposed slots should fall within peak hours unless both users explicitly opt in.
Last-Minute Change Accommodation
Given a lender updates their availability within 24 hours of a proposed slot, When the algorithm reruns, Then all new proposals must reflect the updated availability and maintain any already confirmed bookings without overlap.
Calendar Integration Sync
"As a lender, I want my Google Calendar to sync with Neighborly so that my availability is accurately reflected in time proposals and I avoid scheduling conflicts."
Description

Integrate users’ external calendars (Google, Outlook, Apple) to automatically import availability data. The integration should support real-time sync, permissions management, and privacy controls, enabling the system to access up-to-date schedule information. This requirement reduces manual entry errors, prevents double-booking, and streamlines the proposal generation process by leveraging existing calendar data.

Acceptance Criteria
Grant Calendar Access
Given the user initiates calendar integration, When they authenticate with Google/Outlook/Apple and grant read-only permissions, Then the system successfully stores an access token and displays a confirmation message.
Real-Time Calendar Update
Given a user updates or adds an event in their external calendar, When the system syncs within 5 minutes, Then the user’s availability in Neighborly reflects the change without manual refresh.
Privacy Control Configuration
Given the user accesses calendar settings, When they select which calendars to sync and toggle privacy options, Then only the chosen calendars are imported and sensitive event details are masked.
Double-Booking Conflict Prevention
Given an incoming booking proposal, When a time slot overlaps with an existing external calendar event, Then the system flags the conflict and prevents the slot from being offered.
Permission Revocation Handling
Given the user revokes calendar permissions in their external provider, When the system attempts to sync, Then it gracefully handles the OAuth error, removes imported data, and notifies the user to reauthorize.
Real-time Availability Updates
"As a borrower, I want to receive immediate updates if the lender’s availability changes so that I don’t select a time that becomes unavailable."
Description

Enable live tracking of availability changes for both participants, updating all pending proposals and notifying users of any conflicts. The system should push notifications and refresh proposal lists instantly when a calendar event is added, modified, or canceled. This requirement maintains proposal accuracy in dynamic scheduling environments and reduces booking friction caused by outdated availability.

Acceptance Criteria
Borrower Receives Instant Conflict Alert
Given a borrower has a pending proposal and the lender adds a conflicting event to their calendar, when the calendar update is received, then the proposal list refreshes and the borrower receives a notification within 5 seconds indicating the conflict.
Lender Updates Availability and Pending Proposals Refresh
Given a lender modifies a calendar event to free up a previously blocked time slot, when the update is processed, then all affected pending proposals immediately show the new availability status and updated time slots.
Real-time Cancellation Propagates to Borrower
Given a lender cancels a booked event within a pending proposal's time range, when the cancellation is detected, then borrowers with proposals in that range receive a push notification and see the proposal removed or marked unavailable within 5 seconds.
Multiple Simultaneous Updates Handling
When both borrower and lender calendars are updated simultaneously causing conflicting changes, then the system processes updates in priority order (lender first), resolves conflicts, refreshes proposals, and notifies both parties of the final proposal statuses within 10 seconds.
User Accepts New Available Slot After Update
Given a new slot becomes available after a calendar change and appears in the proposal list, when the borrower selects that slot, then the booking is confirmed, both calendars are updated, and confirmation notifications are sent to both parties.
Proposal Selection Interface
"As a borrower, I want an intuitive interface showing all available booking options with the ability to filter and compare them so that I can easily pick the best time for me."
Description

Design a user-friendly interface within the app where borrowers can view, compare, and select from the generated time proposals. The UI should display time slots, relative convenience scores, and allow filtering by date, time of day, and location. This requirement enhances user experience by providing clear, informative choices that facilitate quick decision-making and reduce friction.

Acceptance Criteria
Display of Time Proposals
Given the borrower navigates to the Proposal Selection Interface and proposals have been generated When the interface loads Then a list of time proposals is displayed, each showing date, start and end time, convenience score, and location
Filtering Proposals by Date
Given the Proposal Selection Interface is displayed with multiple time proposals When the borrower applies a date filter Then only proposals matching the selected date are shown
Sorting Proposals by Convenience Score
Given the Proposal Selection Interface is displayed with multiple time proposals When the borrower sorts proposals by convenience score descending Then proposals are ordered from highest to lowest convenience
Selecting a Time Proposal
Given the proposals are displayed When the borrower taps the 'Select' button on a proposal Then the proposal is marked selected and a confirmation dialog with time details is shown
Handling No Available Proposals
Given no time proposals are available When the borrower opens the Proposal Selection Interface Then a 'No proposals available' message is displayed with options to retry or adjust the request
Real-time Proposal Updates
Given the Proposal Selection Interface is open When a lender updates a proposal time Then the interface automatically refreshes to reflect the updated proposal without manual intervention
Change Request Handling
"As a lender, I want to easily send a change request if something comes up at the last minute so that I can propose a new time without canceling the booking entirely."
Description

Implement a workflow to manage last-minute schedule change requests, allowing users to propose new times, accept alternative slots, or cancel gracefully. The system should log all requests, provide templates for communication, and track status changes until resolution. This requirement ensures flexibility in booking management and maintains clear records of all modifications.

Acceptance Criteria
Borrower Proposes New Time
Given a confirmed booking When the borrower requests a new time slot Then the system displays available alternative slots within the item’s availability window And the request is saved with a pending status in the change request log
Owner Accepts Alternative Slot
Given a pending change request When the owner selects an alternative slot Then the system updates the booking schedule, notifies both parties, and marks the request as accepted And ensures no conflicting bookings exist for either party
User Cancels Booking
Given a pending or confirmed booking When either party initiates a cancellation Then the system prompts for a cancellation reason, updates the booking status to canceled, sends confirmation notifications to both parties, and archives the action in the change request log
System Logs Change Requests
When any change request (propose, accept, or cancel) occurs Then the system records the request ID, timestamp, user ID, previous and new slot details, request type, and status change in an immutable audit log
Notification of Schedule Change
Given any status change in a change request When the request status becomes pending, accepted, or canceled Then the system sends a templated in-app and email notification to both parties within 1 minute And retries delivery up to 3 times on failure

Buffer Zone

Automatically adds configurable buffer periods before and after each booking to account for transit time, item cleaning, or minor delays—protecting lenders from tight turnarounds and ensuring a stress-free handoff.

Requirements

Configurable Buffer Periods
"As a lender, I want to configure buffer periods before and after bookings so that I have enough time for transit and cleaning between bookings."
Description

The system must allow lenders to set buffer times before and after each booking, offering default presets and custom duration options. This functionality integrates into the booking workflow to automatically block out additional time for transit, item cleaning, or minor delays, ensuring that lenders have adequate turnaround time and reducing scheduling conflicts.

Acceptance Criteria
Default Buffer Time Configuration
Given a lender has set default buffer times of 15 minutes before and after bookings When creating a new booking Then the system automatically blocks out an additional 15 minutes before the start time and 15 minutes after the end time of the selected slot
Custom Buffer Time Override
Given a lender is scheduling a specific booking When the lender specifies custom buffer durations (e.g., 10 minutes before and 20 minutes after) for that booking Then the system applies only these custom buffer times instead of the user’s default settings
Automatic Buffer Application During Scheduling
Given a borrower selects an available time slot When the booking is confirmed Then the booking confirmation and calendar view reflect the original time plus the configured buffer periods before and after
Conflict Prevention with Buffer Zones
Given a lender has an existing booking with buffers applied When a new borrower attempts to book an overlapping time slot including any buffer periods Then the system prevents the booking and displays a conflict notification
Buffer Time Display in Booking Details
Given a booking with pre- and post-buffers has been created When viewing the booking details Then the system clearly lists the buffer start and end times alongside the actual booking period
Automatic Buffer Enforcement
"As a borrower, I want the system to automatically adjust available booking times to include buffer periods so that I can’t request time slots that leave insufficient turnaround time."
Description

The system should automatically apply the configured buffer periods to all booking slots, updating availability in real time. This enforcement prevents borrowers from selecting time slots that infringe on buffer periods and ensures consistent adherence to lender preferences without manual intervention.

Acceptance Criteria
Buffer Period Applied to New Booking
Given a lender has configured buffer periods of X minutes before and after a booking, When a borrower selects a time slot for a new booking, Then the system automatically blocks out the configured buffer periods and disallows selection of any times that infringe on these buffers.
Buffer Period Enforcement on Recurring Bookings
Given a borrower schedules a recurring booking, When the booking series is created, Then the system applies the configured buffer periods to each occurrence and prevents overlap with adjacent bookings.
Real-Time Availability Update with Buffers
Given existing bookings and configured buffers, When a borrower views the item’s availability calendar, Then the calendar reflects all buffer periods in real time and only displays truly available slots.
Prevention of Buffer Overlap Between Consecutive Bookings
Given two consecutive bookings by different borrowers, When the second borrower attempts to book the item, Then the system enforces the lender’s configured buffer and blocks any start times that would infringe on the first booking’s end buffer.
Dynamic Buffer Configuration Update Impact
Given a lender updates the buffer duration settings, When the changes are saved, Then the system recalculates and updates availability for all future bookings immediately, ensuring no infringements on the new buffer periods.
Buffer Visualization UI
"As a borrower, I want to see buffer periods on the calendar so that I understand when items are unavailable due to cleaning or transit requirements."
Description

The booking calendar must visually represent buffer periods using shaded zones or distinct markers. This UI enhancement clearly communicates unavailable times due to buffer settings, helping users easily identify valid booking slots and understand scheduling constraints.

Acceptance Criteria
Displaying Buffer Zones on Calendar Day View
Given a user opens the booking calendar in Day View with buffer periods configured, the UI displays shaded zones immediately before and after each booked slot matching the exact buffer durations; the shaded zones are visually distinct from booked slots and background.
Verifying Buffer Zones on Weekly View
Given a user switches to Weekly View, the calendar renders buffer zones for each booking on the correct days and times, maintains consistent styling across weekdays, and does not allow new bookings within shaded buffer zones.
Differentiating Buffer Zones from Booked Slots
Given booked slots and buffer zones appear concurrently, buffer zones are displayed with a distinct color or pattern and a legend indicates their meaning; booked slots remain clearly labeled and unaffected by buffer styling.
Configuring Buffer Period Color and Opacity
Given an admin updates buffer zone color and opacity settings in preferences, the calendar UI immediately reflects the new buffer styling in all views without page reload, and the changes persist across sessions.
Handling Overlapping Buffer Periods
Given two bookings have overlapping buffer periods, the calendar consolidates the shaded zones into a single continuous buffer zone without visual gaps or overlays, and displays the total buffer duration correctly.
Conflict Detection and Rescheduling Suggestions
"As a borrower, I want the system to alert me to conflicts and suggest new time slots that fit buffer periods so that I can quickly find a suitable booking time."
Description

The platform must detect booking conflicts arising from buffer constraints and proactively suggest alternative time slots that respect buffer periods. This feature streamlines the rescheduling process, reduces user frustration, and minimizes manual coordination between lenders and borrowers.

Acceptance Criteria
Overlapping Booking with Buffer Period
Given a user attempts to create a booking that overlaps an existing reservation when buffer times are applied, when the booking is submitted, then the system must detect the time conflict and prevent confirmation.
Suggestion of Next Available Slots
Given a detected conflict due to buffer constraints, when the booking attempt fails, then the system must display at least three alternative time slots that respect both the lender’s and borrower’s buffer configurations.
User Accepts Reschedule Recommendation
Given the system presents alternative slots, when the user selects one of the suggested slots, then the booking must be rescheduled to the chosen time and a confirmation notification sent.
Lender Buffer Configuration Update Impact
Given a lender modifies their buffer periods for an item, when a new booking request is made, then the conflict detection and suggested slot algorithms must use the updated buffer values.
Successful Booking without Buffer Conflict
Given there is sufficient gap before and after existing bookings based on buffer settings, when a user submits a booking request, then the system must allow the reservation without presenting conflict warnings or suggestions.
Notifications for Buffer-induced Changes
"As a lender, I want to receive notifications when buffer settings affect a booking so that I’m aware of changes and can communicate with borrowers if needed."
Description

The platform must send automated notifications via email and in-app messages whenever buffer settings affect an existing booking or block a requested time slot. Notifications should clearly explain the reason for the change and provide guidance on next steps or alternative options.

Acceptance Criteria
Buffer Adjustment for Existing Booking
Given an existing confirmed booking and updated buffer settings that conflict with the booking, when the buffer update is saved, then an email and in-app notification are sent within 5 minutes explaining the booking has been modified due to buffer periods, stating the reason and providing guidance on next steps or options.
Blocked Slot Booking Request
Given a user attempts to request a booking during a time slot now blocked by buffer settings, when the request is submitted, then the system prevents the booking, displays an in-app alert stating the time is unavailable due to buffer periods, and sends an email within 5 minutes with the same explanation and suggested alternative slots.
Automatic Rescheduling Suggestions
Given a booking is conflicted due to buffer changes, when the notification is generated, then it includes at least three alternative time slots that respect the updated buffer settings, sorted by earliest availability, with direct links for rescheduling.
Notification Channel Verification
Given any buffer-induced booking change, when notifications are triggered, then identical notifications are delivered via both email and in-app messaging to the correct recipient without delay.
Notification Timing Compliance
When a buffer-induced change occurs, then all relevant notifications must be dispatched within 5 minutes of the change being applied in the system.

ID Verify Express

Streamline identity confirmation with multi-factor authentication including government ID scanning, selfie match, and real-time database checks. This ensures fast, reliable verification, giving users peace of mind when lending and borrowing high-value items.

Requirements

Government ID Document Scanner
"As a borrower, I want to scan my government ID so that my identity can be verified securely and quickly."
Description

Implement a secure document scanning module that captures high-resolution images of government-issued IDs, extracts textual and machine-readable data using OCR, and validates document authenticity through format and security feature analysis. The module should support multiple ID types and ensure encrypted data transmission to maintain user privacy.

Acceptance Criteria
Front and Back Image Capture
Given the user aligns their ID within the on-screen overlay, when the capture button is pressed, then the system captures a front image at a minimum of 300 dpi within 3 seconds; Given the user flips the ID, when the back side is aligned and captured, then the system captures a back image at a minimum of 300 dpi within 3 seconds; Captured images must be encrypted locally before transmission.
OCR Data Extraction
Given high-resolution ID images are submitted, when the OCR engine processes the images, then it extracts name, date of birth, ID number, and expiry date with at least 98% accuracy; OCR output must correctly map MRZ fields to user profile fields in 95% of test cases.
Document Authenticity Validation
Given OCR data and images are available, when the system runs format and security‐feature checks, then it detects watermarks, holograms, and microtext with a success rate of at least 90%; Given a document fails authenticity validation, when the system completes checks, then it flags the document and prompts the user to resubmit with the error “Document authenticity could not be verified.”
Multi-ID Type Support
Given the user selects an ID type from the supported list, when scanning begins, then the module applies the correct template and OCR rules for that ID type; The system must support at least 10 distinct ID types and correctly configure them in 100% of validation tests.
Secure Data Transmission
Given the extracted ID data and images are ready for upload, when data is transmitted, then the system uses TLS 1.2 or higher and AES-256 encryption in transit; No unencrypted data may be sent over the network under any circumstances.
Liveness Detection Selfie Match
"As a borrower, I want the system to confirm my liveness during verification so that I can prevent identity fraud."
Description

Integrate a liveness detection algorithm that compares a user’s live selfie against their uploaded ID photo, using facial recognition and anti-spoofing measures to prevent fraudulent submissions. The system should verify real-time user presence by requiring randomized actions like blinking or head movements.

Acceptance Criteria
Live Selfie Matches Uploaded ID Photo
Given the user has uploaded a government-issued ID and a live selfie, When the liveness detection completes, Then the system must return a face match confidence score ≥ 95% and a liveness score ≥ 90%.
System Prevents Spoofing Attempts
Given a user attempts to submit a static photo or mask, When the liveness detection algorithm processes the input, Then the system must detect the spoofing attempt and reject the submission with an error code for anti-spoofing failure.
Randomized Liveness Actions Validation
Given the system prompts the user to perform a randomized action (e.g., blink, nod), When the user correctly performs the prompted action, Then the system must confirm the action within 5 seconds and proceed to match the selfie to the ID photo.
Timeout Handling During Selfie Capture
Given the user starts a liveness check but does not perform the required action within 10 seconds, When the timeout period elapses, Then the system must display a timeout error and prompt the user to retry the selfie submission.
Handling Low-Quality Selfie Submissions
Given the user submits a selfie with low lighting or poor resolution, When the system analyzes the image quality, Then it must notify the user to retake the selfie with clearer lighting and resolution, and not proceed to face matching until quality thresholds are met.
Real-time Database Verification
"As a borrower, I want my identity details automatically checked against official records so that I can trust the platform's verification process."
Description

Connect to authorized government and third-party databases in real-time to cross-check user identity details against official records for authenticity and eligibility. The verification process should handle API responses efficiently, provide clear success or failure signals, and log all transactions for compliance.

Acceptance Criteria
Successful Real-Time Identity Verification
Given a user submits valid government ID details, When the system queries the authorized database in real-time, Then the system returns a success response within 2 seconds and logs the transaction with user ID and timestamp.
Verification Failure on Data Mismatch
Given a user submits ID details that do not match official records, When the system queries the database, Then the system returns a clear failure signal within 2 seconds and logs the mismatch reason.
Handling API Response Timeouts
Given the database API takes longer than the 5-second threshold, When the request exceeds the timeout, Then the system retries the call up to two times, and if still unsuccessful, returns a timeout error and logs the timeout event.
Managing Invalid API Responses
Given the API returns malformed or unexpected data, When the system processes the response, Then the system detects the invalid payload, returns an error signal to the user, and logs the raw response for review.
Audit Logging of All Verification Attempts
Given any verification request (success or failure), When processing completes, Then the system logs all details—including user ID, timestamp, API endpoint, response code, and outcome—in the compliance database.
Multi-Factor Authentication Workflow
"As a borrower, I want a clear step-by-step verification flow so that I can complete identity confirmation without confusion."
Description

Design a seamless multi-step authentication flow that combines document scanning, selfie match, and database checks with additional factors like email or SMS OTPs. The workflow should guide users through each step with intuitive UI prompts and allow fallback options in case of verification issues.

Acceptance Criteria
Document Scan Upload
Given the user initiates the government ID scanning process, When the user captures front and back images, Then the system uploads both images within 5 seconds and validates clarity and supported document type before proceeding.
Selfie Match Validation
Given a successful ID upload, When the user captures a live selfie, Then the system compares the selfie to the ID photo with a similarity score of at least 90% and displays a pass or fail result.
Real-Time Database Check
Given the selfie match is successful, When the system runs a real-time database check against official records, Then the system returns an authenticity confirmation within 3 seconds and advances the user in the workflow.
Email OTP Verification Fallback
Given any primary authentication factor fails, When the user opts for fallback, Then the system sends a one-time password to the user’s registered email and allows up to 5 attempts for correct entry before locking the fallback option.
Comprehensive Authentication Completion
Given the user has completed document scan, selfie match, and OTP verification, When all factors are validated successfully, Then the system grants verified status, updates the user profile, and displays a confirmation screen within 2 seconds.
Verification Status Dashboard
"As a support staff member, I want to monitor verification statuses in real time so that I can handle issues and communicate outcomes efficiently."
Description

Develop an internal and user-facing dashboard that displays real-time verification status, flags, and history with timestamps. The dashboard should allow support staff to review pending verifications, request additional information, and communicate outcomes to users promptly.

Acceptance Criteria
User Dashboard Real-Time Status Display
Given a verification status update occurs, when the dashboard is viewed, then the status changes are reflected on the dashboard within 5 seconds; and status indicators use the correct color codes (green for verified, yellow for pending, red for flagged).
History Log Accessibility
Given a user or support staff navigates to the verification history section, when they select a record, then all previous status changes for that verification are displayed with accurate timestamps and actor IDs; and records can be filtered by date range.
Pending Verification Management
Given support staff view pending verifications, when they click on a pending item, then they can request additional information by sending a templated message; and the request action is recorded in the timeline with timestamp and staff ID.
User Notification of Outcome
Given a user's verification status changes to verified or flagged, when the status update is saved, then the user receives both an in-app notification and an email within 60 seconds containing the new status and next steps instructions.
Audit Trail Integrity
Given any change in verification status, when the change is executed, then an immutable audit log entry is created capturing the previous status, new status, timestamp, and user or staff ID; and logs cannot be modified or deleted.

Community Vouch

Enable neighbors who have completed successful transactions together to endorse each other with a one-click vouch badge. These peer endorsements build social proof, amplify trust signals, and encourage positive interactions within the community.

Requirements

One-Click Vouch Button
"As a Neighborly user, I want to vouch for someone I’ve completed a transaction with using a single click so that I can quickly endorse their reliability and build community trust."
Description

The system displays a prominent one-click Vouch button within the completed transaction view, allowing users to effortlessly endorse neighbors they’ve successfully transacted with. This feature integrates seamlessly into the post-transaction interface, providing instant trust-building with minimal friction. It ensures endorsements are quick to submit and recorded in the user’s profile history, reinforcing positive community interactions.

Acceptance Criteria
One-Click Vouch Button Visibility
Given a user views a completed transaction, when the transaction status is marked as completed, then the system displays the Vouch button prominently within the transaction details view.
Successful Vouch Submission
Given the Vouch button is displayed, when the user clicks the Vouch button, then the system records the endorsement, updates the user’s vouch count by one, and displays a confirmation message within 2 seconds.
Idempotent Vouch Action
Given a user has already vouched for a neighbor on a specific transaction, when they click the Vouch button again, then the system prevents additional vouches and displays an informative tooltip stating only one vouch is allowed per transaction.
Vouch Badge Display on User Profile
Given a user has received a new vouch endorsement, when other users visit their profile, then the new vouch badge appears under the “Endorsements” section and the badge count reflects the total number of vouches.
Error Handling for Vouch Feature
Given a network or server error occurs when submitting a vouch, when the user clicks the Vouch button, then the system displays an error message, does not increment the vouch count, and allows the user to retry without reloading the page.
Badge Display Integration
"As a Neighborly member, I want to see vouch badges on neighbors’ profiles and listings so that I can easily identify trusted community members before borrowing or lending."
Description

After a vouch is confirmed, a distinctive vouch badge appears on the recipient’s profile and adjacent to their shared items in search results and listings. The badge design aligns with the app’s visual identity and updates in real time. This integration enhances social proof visibility, helping users identify trusted neighbors and encouraging further engagement.

Acceptance Criteria
Profile Badge Visibility
Given a user has received a vouch, when viewing the vouched user’s profile, then the distinctive vouch badge is displayed next to their username.
Listing Badge Display
Given a vouched user’s item appears in search results or listings, then the vouch badge is displayed adjacent to the item thumbnail.
Real-Time Badge Update
Given a vouch confirmation occurs, when the recipient’s profile or listing is open, then the badge appears or updates within 5 seconds without requiring a page refresh.
Badge Design Compliance
The vouch badge’s color, shape, icon, and size conform to the design specification: hex #FFAA00 background, white v-shaped icon, 24x24px size, with 2px border radius.
Badge Tooltip Information
When hovering over or tapping the vouch badge on any screen, then a tooltip appears showing “You have been vouched for by [username] on [date]”.
Vouch Confirmation Notification
"As a borrower or lender, I want to receive a notification when someone vouches for me so that I know my reliability is recognized and appreciated."
Description

Upon giving or receiving a vouch, the system triggers real-time in-app and email notifications to both parties, confirming the endorsement and providing acknowledgment. The notification includes transaction details and a link to view the updated vouch badge, ensuring transparency and reinforcing positive feedback loops.

Acceptance Criteria
Notification Trigger for Vouch Giver
Given User A submits a vouch for User B after a completed transaction, when the vouch is confirmed, then an in-app notification is delivered to User A within 30 seconds confirming the endorsement and showing transaction ID and User B’s name.
Notification Trigger for Vouch Receiver
Given User A vouches User B, when the vouch is confirmed, then an in-app notification is delivered to User B within 30 seconds confirming they received a vouch, including transaction details and User A’s name.
Email Notification Delivery
Given a vouch endorsement occurs, when the system triggers notifications, then an email is sent to both participants within 2 minutes of confirmation and is received in their inbox without bouncing.
Email Notification Content Accuracy
Given the email notification is sent, when the recipient opens it, then the subject and body accurately reference the vouch endorsement, include transaction ID, endorsement date, counterparty name, and a link to view the updated vouch badge.
Vouch Badge Link Navigation
Given the notification (in-app or email) contains a link to view the vouch badge, when the recipient clicks the link, then they are directed to the correct user profile page displaying the updated vouch badge within 5 seconds.
Vouch Privacy Controls
"As a privacy-conscious user, I want to control who sees my vouch endorsements so that I can protect my personal reputation within Neighborly as needed."
Description

Users can access privacy settings to configure the visibility of their vouch badges, choosing between public display, friends-only, or private modes. This control allows individuals to manage how endorsements are shared within the community, balancing social proof with personal privacy preferences.

Acceptance Criteria
Set Vouch Visibility to Public
Given a user accesses the Vouch Privacy Controls and selects 'Public' When the user saves the setting Then all vouch badges appear on the user’s profile for every visitor to view
Set Vouch Visibility to Friends Only
Given a user accesses the Vouch Privacy Controls and selects 'Friends Only' When the user saves the setting Then vouch badges are visible only to accepted friends and others see a placeholder message
Set Vouch Visibility to Private
Given a user accesses the Vouch Privacy Controls and selects 'Private' When the user saves the setting Then vouch badges are hidden from all users except the badge owner
Privacy Settings Persist Across Sessions
Given a user updates their vouch visibility setting When the user logs out and logs back in Then the previously selected visibility setting remains active
Default Privacy Setting for New Users
Given a new user completes account creation When the user views their Vouch Privacy Controls for the first time Then the visibility setting is preset to 'Public' by default
Admin Vouch Analytics Dashboard
"As a product manager, I want to view analytics on vouch interactions so that I can assess community trust trends and make data-driven improvements."
Description

An administrative dashboard aggregates key vouch metrics—total vouches given and received, endorsement frequency over time, and badge distribution by user segment. The dashboard provides filters, trend charts, and exportable reports to help product managers and community moderators measure trust levels and inform strategic improvements.

Acceptance Criteria
Aggregate Key Vouch Metrics Overview
Given an admin is logged into the dashboard, when they view the Vouch Metrics Overview, then the total number of vouches given and received for the selected date range displays correctly within 2 seconds and matches backend records.
Endorsement Frequency Over Time Chart
Given an admin selects a custom date range filter, when they apply the filter, then the endorsement frequency line chart updates to reflect vouches per day/week, displays exact values in a tooltip on hover, and scales appropriately for all date ranges.
Badge Distribution by User Segment
Given an admin chooses a user segment filter (e.g., top lenders, new members), when they apply the filter, then the badge distribution chart updates to show the percentage of users with vouch badges by segment, includes clear labels and legends, and matches segment data.
Exportable Vouch Report Generation
Given an admin clicks 'Export Report', when they select CSV or PDF format, then the system generates and downloads a file containing filtered vouch metrics, trend charts, and badge distributions with correct headers, data, and formatting.
Dashboard Filter Functionality
Given multiple filters (date range, user segment) are available, when an admin applies or clears filters, then all dashboard metrics and charts update consistently, filter state persists during the session, and the 'Reset Filters' button restores defaults.

Badge Showcase

Automatically award and display reputation badges—such as “Verified Homeowner,” “Trusted Sharer,” or “Speedy Returner”—on user profiles. These visual cues help borrowers and lenders quickly gauge credibility and make informed decisions.

Requirements

Badge Criteria Engine
"As a platform user, I want automatic and accurate badge awards so that my contributions and reliability are recognized without manual intervention."
Description

Implement a dynamic engine to define, evaluate, and award reputation badges based on user behaviors such as successful loans, positive reviews, and on-time returns. The engine should calculate user activity metrics in the background, compare them against configurable thresholds, and automatically assign or revoke badges. It integrates with the user transaction logs and review system to ensure accuracy and consistency in badge awards, improving trust and engagement on the platform.

Acceptance Criteria
Successful Loans Threshold Reached
- Given a user has completed 9 successful loans, when the user completes their 10th successful loan, then the system awards the “Frequent Lender” badge to the user profile - The badge is displayed under the reputation section within 5 seconds of transaction completion - The award event is logged with timestamp and criterion version - The badge persists on the profile until manually revoked or criteria dropped
Positive Reviews Milestone Achieved
- Given a user has 4 positive reviews, when the user receives the 5th positive review, then the system awards the “Trusted Sharer” badge - The system verifies review authenticity before counting toward the milestone - Badge appears on the borrower’s and lender’s view of the profile within 5 seconds - The award is recorded in the audit log with review IDs that triggered the milestone
On-Time Returns Streak Met
- Given a user has returned items on time for 4 consecutive loans, when the 5th return is on time, then the system awards the “Speedy Returner” badge - The system calculates return times from transaction end to confirmation timestamp - If an item return is late, the streak resets and no badge is awarded until criteria met again - Badge information includes current streak count and date achieved
Badge Revocation upon Threshold Drop
- Given a user holds the “Frequent Lender” badge and completes two failed or canceled loans, when the failure count drops below 90% success rate, then the system revokes the badge - The badge is removed from the profile within 5 seconds of revocation trigger - Revocation events are logged with reason and timestamp - The user receives an in-app notification explaining the revocation
Badge Criteria Configuration Update
- Given admins update the successful loan threshold from 10 to 15 in the configuration, when the change is deployed, then existing badge awards are re-evaluated - Users with fewer than 15 loans have the “Frequent Lender” badge revoked - Users meeting the new threshold retain or gain the badge automatically - All re-evaluations and changes are logged with previous and new threshold values
Badge Display Module
"As a borrower, I want to see lenders’ reputation badges on their profiles so that I can quickly gauge their trustworthiness before requesting an item."
Description

Create a responsive UI component to visually showcase earned badges on user profiles. This module should fetch badge data from the back end, display badge icons with tooltips explaining each badge’s meaning, and adapt to various screen sizes. It should integrate seamlessly with existing profile layouts and maintain consistent styling to reinforce user credibility at a glance.

Acceptance Criteria
Fetching Badge Data on Profile Load
Given a user profile page is loaded When the Badge Display Module initializes Then it sends a request to the back end for the user’s earned badges And receives a valid JSON array of badge objects
Responsive Badge Layout on Different Screen Sizes
Given the profile page is viewed on various devices When the viewport width changes Then the badge icons rearrange fluidly into rows or a carousel to fit the screen Without overlapping or overflowing the profile container
Tooltip Display on Hovering Badge Icon
Given a user hovers over any badge icon When the hover event is detected Then a tooltip appears adjacent to the icon Explaining the badge name and description within 300ms
Integration with Existing Profile Theme
Given the profile page’s current style guidelines When badges are rendered Then badge icons, borders, and tooltips match the site’s color palette, typography, and spacing rules
Accessibility Compliance for Badge Component
Given a screen reader is enabled When badges are rendered Then each badge includes an accessible name and description via ARIA attributes And badges are keyboard-focusable with visible focus indicators
Real-time Badge Notification
"As a sharer, I want to receive instant notifications when I earn a new badge so that I’m informed of my standing and motivated to maintain good behavior."
Description

Develop a notification system to alert users immediately when they earn or lose a badge. Notifications should appear in-app and via email, including the badge name, reason for the award or revocation, and links to the user’s profile or the criteria page. This feature ensures users are promptly informed of changes to their reputation status and encourages continued positive participation.

Acceptance Criteria
Badge Earned Notification Delivery
Given a user completes an action that meets badge criteria when the system awards the badge then an in-app notification appears within 5 seconds displaying the badge name, reason for award, link to the user’s profile, and link to the badge criteria page
Badge Revocation Notification Delivery
Given a user’s status falls below badge requirements when the system revokes the badge then an in-app notification appears within 5 seconds displaying the badge name, reason for revocation, link to the user’s profile, and link to the badge criteria page
Email Notification Formatting and Content
Given a badge award or revocation event when the system sends an email then the email must include the user’s name, badge name, award or revocation reason, timestamp of change, and hyperlinks to the user’s profile and badge criteria page
Multiple Notification Channels Consistency
Given a badge change event when both in-app and email notifications are sent then the content and links in both notifications must match exactly and reference the same badge name, reason, and URLs
Notification Retry on Failure
Given a badge notification fails to send due to transient error when retry logic is triggered then the system retries delivery up to three times at 1-minute intervals and logs each attempt
Admin Badge Management Console
"As an administrator, I want to manage badge definitions and criteria so that reputation awards stay relevant and reflect current community goals."
Description

Provide an administrative interface allowing product managers to create, edit, and delete badges, define or adjust award criteria, and override badge assignments manually. The console should include audit logs of criteria changes and badge overrides, ensuring transparency and governance. This tool ensures badges remain fair, up-to-date, and aligned with community standards.

Acceptance Criteria
Creating a New Badge
Given the admin navigates to the badge management console and selects “Create Badge,” when they enter a unique badge name, description, icon, and award criteria, then a new badge record is saved and displayed in the badge list with correct details.
Editing an Existing Badge
Given a badge exists in the badge management console, when the admin selects “Edit” and updates its name, description, or icon, then the changes are persisted and reflected accurately in the badge list and any user profiles showing the badge.
Deleting a Badge
Given a badge is not currently awarded to any users, when the admin selects “Delete” and confirms the action, then the badge is removed from the badge list and cannot be awarded going forward.
Updating Award Criteria
Given an existing badge with award rules, when the admin modifies the award criteria (e.g., threshold values or qualifying actions) and saves, then the new criteria take effect for all future badge evaluations while historical awards remain unchanged.
Manual Badge Override
Given a specific user profile, when the admin selects “Override Badge” to grant or revoke a badge manually and confirms the override, then the user’s badge assignment is updated immediately and flagged as manually overridden.
Audit Log Review
Given any change to badge definitions or manual overrides, when the admin views the audit log, then each entry shows the timestamp, admin user ID, action type, and details of the change in chronological order.
Badge Filtering and Sorting
"As a user browsing profiles, I want to filter and sort badges so that I can quickly find the most meaningful reputation indicators."
Description

Enable filtering and sorting of badges on user profiles, allowing viewers to organize badges by category (e.g., trust, participation) or date awarded. The feature should include UI controls for users to toggle views, enhancing profile navigation and helping users focus on the most relevant reputation signals.

Acceptance Criteria
Filter badges by category
Given a user views a member's profile with various badges When the user selects the 'Trust' category filter Then only badges labeled as 'Trust' are visible and all others are hidden
Sort badges by recent awards
Given a user views a profile's badge list When the user chooses to sort by award date descending Then badges awarded most recently appear at the top in correct chronological order
Sort badges by oldest awards
Given a user views a profile's badge list When the user selects sort by award date ascending Then badges awarded earliest appear first, verifying chronological order is reversed
Apply combined filters and sorting
Given a user applies the 'Participation' category filter and sorts by date descending When both filter and sort settings are active Then only 'Participation' badges appear ordered from newest to oldest
Toggle badge view modes
Given a user views a profile with multiple badges When the user toggles between grid and list views Then badges rearrange correctly for each view mode without loss of filter or sort settings

Trust Score Dashboard

Provide users with a clear, personalized trust score that aggregates verification status, peer endorsements, and transaction history. The dashboard offers actionable insights and tips to improve trust ratings, motivating continual engagement and reliability.

Requirements

Trust Score Calculation Engine
"As a registered user, I want to see an accurate trust score that reflects my verification status, endorsements, and history so that I understand my reliability level within the community."
Description

Aggregate and weigh user verification statuses, peer endorsements, and transaction history to compute a personalized trust score. Integrate with existing verification APIs, endorsement databases, and transaction logs, applying configurable weightings. Ensure transparent, explainable calculations for dashboard display and backend analytics.

Acceptance Criteria
Initial Trust Score Calculation on User Registration
Given a new user has completed verification and has zero endorsements and zero transactions When the calculation engine runs Then the trust score equals the full configured verification weight with zero contributions from endorsements and transactions and is displayed correctly
Trust Score Update After Peer Endorsement
Given a user receives a new peer endorsement When the calculation engine recalculates the trust score Then the endorsement contribution increases by the configured weight per endorsement and the total trust score updates accurately
Trust Score Update After Successful Transaction
Given a user completes a successful transaction When the transaction log is updated and the engine recalculates Then the transaction contribution is calculated according to configured transaction history weight and the overall score reflects the new calculation
Real-Time Transparency of Score Breakdown
Given a user views the trust score dashboard When they expand the score details Then each component (verification, endorsements, transactions) displays its weight value, raw component score, and percentage contribution summing to the total trust score
Configurable Weight Adjustment Effect
Given an administrator updates the weight configuration for endorsements When the engine performs a batch recalculation of all user scores Then every user's trust score reflects the new endorsement weight consistently without discrepancies
Real-Time Score Update
"As an active user, I want my trust score to update immediately after a peer endorsement so that I can see my improved reliability in real time."
Description

Refresh the displayed trust score instantly upon new endorsements, verifications, or completed transactions using WebSocket or polling mechanisms. Ensure users always view their current score without manual refresh, while maintaining high performance and responsiveness under load.

Acceptance Criteria
Score Update on New Endorsement
Given the user is viewing the Trust Score Dashboard, When a new peer endorsement is confirmed by the system, Then the displayed trust score updates within 2 seconds without requiring a manual page refresh.
Score Update on Verification
Given the user completes an identity verification step, When the verification is successfully processed, Then the trust score on the dashboard refreshes instantly (within 2 seconds) to include the verification points.
Score Update on Completed Transaction
Given a lending or borrowing transaction involving the user completes successfully, When the backend marks the transaction as 'Completed', Then the trust score updates on the dashboard within 2 seconds to reflect the transaction outcome.
Handling WebSocket Reconnection
Given the WebSocket connection drops while the user is on the Trust Score Dashboard, When the connection is re-established, Then any missed score updates are fetched and the displayed trust score synchronizes to the current value within 3 seconds without duplication.
Performance Under Load
Given up to 1,000 concurrent users triggering score updates, When multiple score change events occur, Then the average latency for trust score updates remains below 500 ms and no update failures are logged.
Fallback to Polling
Given the WebSocket connection is unsupported or fails to connect, When the fallback polling mechanism activates, Then the trust score refreshes every 30 seconds and automatically switches back to WebSocket updates when the connection becomes available.
Peer Endorsement Integration
"As a borrower, I want to endorse a lender after a successful transaction so that I can recognize their reliability and influence their trust score."
Description

Enable users to endorse peers directly from completed transactions and feed endorsements into the trust score. Provide a UI component for endorsements, backend API to record and validate endorsements, and logic to weight endorsements based on endorsers’ trust scores. Maintain an audit trail to prevent fraud and ensure transparency.

Acceptance Criteria
Endorsement Button Availability Post-Transaction
Given a completed transaction exists When the user navigates to the transaction details page Then an 'Endorse Peer' button is visible and enabled
Successful Endorsement Submission
Given the user clicks the 'Endorse Peer' button When they submit an endorsement with valid input Then the system returns a 201 status and confirmation message
Endorsement Persistence in Backend
Given an endorsement submission is processed When the API records the endorsement Then the endorsement is stored with correct endorser ID, endorsee ID, transaction ID, and timestamp
Weighted Trust Score Update
Given a new endorsement is recorded When the trust score calculation runs Then the trust score reflects the endorsement weighted by the endorser's current trust score
Audit Trail Logging of Endorsements
Given any endorsement action When the system logs the event Then the audit trail entry includes endorser ID, endorsee ID, transaction ID, timestamp, and action type
Transaction History Aggregator
"As a curious user, I want to view an overview of my past transactions so that I can understand how my activity contributes to my trust score."
Description

Compile and analyze users’ past borrowing and lending transactions by fetching records from the transaction service. Summarize metrics such as completion rate, average transaction time, and dispute count. Present categorized history on the dashboard and supply aggregated data to the trust score calculation engine.

Acceptance Criteria
Fetching Transaction Records
Given the user navigates to the Trust Score Dashboard When the dashboard initializes Then the system must fetch all borrowing and lending transactions for the user from the transaction service API within 2 seconds And handle HTTP errors gracefully by displaying an appropriate error message to the user
Calculating Completion Rate Accurately
Given the user has a mix of completed and incomplete transactions When the Transaction History Aggregator processes the data Then the completion rate must be calculated as (number of completed transactions ÷ total transactions) × 100 And displayed as a percentage with two decimal places
Computing Average Transaction Time
Given the user’s past transactions include start and end timestamps When the aggregator computes average transaction time Then the result must be the arithmetic mean of (end time – start time) for all transactions And displayed in hours and minutes format
Identifying and Counting Disputes
Given the user’s transaction records include dispute flags When the aggregator analyzes transaction history Then it must count the number of disputed transactions correctly And the dispute count must match the number of records flagged as disputed
Presenting Categorized History on Dashboard
Given the user views the categorized transaction list When the dashboard renders the history section Then transactions must be grouped by type (borrowed vs. lent) And each group must be sorted by transaction date descending And each entry must display item name, partner username, date, and status
Supplying Aggregated Data to Trust Score Engine
Given calculated metrics (completion rate, average time, dispute count) When the aggregator sends data to the trust score calculation engine Then the payload must include all required fields in JSON format And the engine must receive and acknowledge the data with a success response
Personalized Improvement Tips
"As a user aiming to increase my trust, I want to receive specific suggestions on how to boost my score so that I can become more trusted in my community."
Description

Generate actionable recommendations to help users improve their trust scores based on current score components and peer feedback. Analyze weaknesses like incomplete verifications or low endorsement counts, and provide tailored guidance (e.g., complete phone verification, request endorsements). Display real-time tips on the dashboard.

Acceptance Criteria
Incomplete Phone Verification Tip Display
Given the user’s phone verification status is incomplete When the user opens the Trust Score Dashboard Then a tip 'Complete your phone verification' is displayed with a direct link to start phone verification and projected trust score increase.
Low Endorsement Recommendation Prompt
Given the user has fewer than 3 peer endorsements When the Trust Score Dashboard loads Then a recommendation 'Request at least 3 endorsements from past neighbors' appears with a button to send endorsement requests.
Incomplete Identity Verification Alert
Given the user has not uploaded a government ID When accessing the Trust Score Dashboard Then an alert 'Verify your identity to boost your trust score' is shown including step-by-step guidance and a progress bar for ID verification completion.
Real-Time Tip Update on Verification Completion
Given the user completes phone verification While viewing the Trust Score Dashboard Then the 'Complete your phone verification' tip is immediately removed and the next highest-impact improvement tip is displayed in real time.
Low Transaction History Improvement Guidance
Given the user has fewer than 5 completed transactions When the user visits the Trust Score Dashboard Then a tip 'Complete at least 5 successful transactions to improve reliability' is shown with suggestions for common items to borrow or lend.

Verification Timeline

Maintain a chronological record of all identity checks, endorsements, and badge awards on each user’s profile. This transparent timeline allows neighbors to review trust-building milestones and track reliability over time.

Requirements

Chronological Event Logging
"As a registered user, I want a transparent record of every identity check, endorsement, and badge awarded on my profile so that I can review and confirm my trust history."
Description

Automatically record every identity check, endorsement, and badge award event with precise timestamps and relevant metadata in a secure, append-only timeline. Ensure data integrity and auditability by storing event type, actor, and context, and integrating seamlessly with the existing user profile schema.

Acceptance Criteria
Identity Check Logging
Given a user completes a verified identity check, When the system processes the check, Then an 'IdentityCheck' event is appended to the user's verification timeline with an ISO8601 timestamp, the verifier's user ID as the actor, and the identity check context metadata in an immutable, append-only record.
Endorsement Logging
Given a neighbor submits an endorsement for another user's profile, When the endorsement is confirmed, Then an 'Endorsement' event is logged in the timeline including the endorser's user ID, timestamp, endorsement message or type, and reference to the related item or interaction, stored in a secure, append-only audit log.
Badge Award Entry
Given a user earns a new badge, When the badge is awarded, Then a 'BadgeAward' event with the badge ID, awarding actor ID, timestamp, and badge criteria description is recorded in the user's timeline and reflected in the audit log as an immutable entry.
Metadata Integrity Verification
Given any timeline event is retrieved, When fetching the event record, Then all required metadata fields (event type, actor ID, timestamp, context details) must be present and valid, and the record's checksum or digital signature validation must succeed to confirm data integrity.
Timeline Schema Alignment
Given the existing user profile schema, When a new event is logged, Then the event entry must conform to the extended schema definitions without conflicts or data type mismatches, and timeline queries must return events in correct chronological order.
Filterable Timeline View
"As a neighbor, I want to filter the verification timeline by event type and date range so that I can quickly locate specific trust milestones."
Description

Implement interactive filters on the verification timeline UI, allowing users to narrow events by type (identity checks, endorsements, badges), date ranges, or approving party. Ensure filters update results in real time and maintain responsive performance across devices.

Acceptance Criteria
Filter by Event Type
Given the user selects an event type filter (identity checks, endorsements, or badges), When the filter is applied, Then only events of the selected type are displayed in chronological order and all other event types are hidden; When the filter is cleared, Then all events are displayed; Filter results update within 200ms.
Date Range Filtering
Given the user specifies a valid start and end date, When the date range filter is applied, Then only events whose timestamps fall within the inclusive date range are displayed; Given the user enters an invalid date range (start date after end date), When the filter is applied, Then an inline error message "Invalid date range" is shown; Results update within 200ms.
Filter by Approving Party
Given the user enters a partial or full approving party name and applies the filter, When applied, Then only events approved by matching party names (case-insensitive substring match) are displayed; When the approving party filter is cleared, Then all events are displayed.
Combined Filters Application
Given multiple filters (event type, date range, approving party) are selected, When the filters are applied, Then only events meeting all criteria simultaneously are displayed; Filters operate independently so clearing one does not clear others; Active filters are displayed as removable tags.
Responsive Performance
Given the timeline contains up to 500 events, When filters are applied on desktop or mobile, Then the first set of filtered results renders within 300ms on desktop and 500ms on mobile without freezing; If more than 500 events exist, Then pagination or virtual scrolling is enabled to maintain performance.
Event Detail Modal
"As a user, I want to click on any timeline event to see comprehensive details so that I can understand who performed the action and why it was awarded."
Description

Enable clickable timeline entries that open a modal window presenting full event details, including verifier identity, date and time, endorsement comments, and associated documentation. Design the modal for clarity and accessibility, integrating with existing UI components.

Acceptance Criteria
Open Event Detail Modal
Given a user clicks on a verification timeline entry, when the click occurs, then a modal must appear within 1 second displaying verifier identity, date and time of the event, endorsement comments, and associated documentation links.
Event Detail Modal Accessibility
Modal window meets WCAG 2.1 AA standards: uses appropriate ARIA roles and labels, traps focus within the modal, is fully navigable via keyboard (Tab, Shift+Tab), and can be closed via ESC key and a visible close button.
Documentation Preview and Download in Modal
If an event has attached documentation, then the modal displays thumbnail previews with file names, clicking a thumbnail opens a full-size preview, and clicking a download button initiates the correct file download; unsupported file types display a generic icon.
Modal Responsive Behavior
On screens ≤480px wide, the modal displays as full-screen; on screens >480px, it appears as a centered overlay with a maximum width of 600px; no horizontal scrollbars should appear at any viewport size.
Handling Missing Event Details
If an event’s comments or documentation are missing, then the modal displays placeholder text ('No comments provided' or 'No documents available') and does not show empty sections or broken elements.
Visual Timeline Indicators
"As a user, I want visual cues like icons and colors on the timeline so that I can quickly distinguish different types of verification milestones."
Description

Design and integrate distinct icons, color codes, and markers for each event category (identity verification, peer endorsement, badge award) to improve scannability. Ensure indicators are consistent with the product’s design system and accessible to users with color vision deficiencies.

Acceptance Criteria
Reviewing Identity Verification Events
Given a user's profile displays identity verification events in the timeline, when the timeline loads, then identity verification events use the shield icon with HEX #0055FF and maintain a contrast ratio of at least 4.5:1 against the background.
Viewing Peer Endorsement Indicators
Given a timeline includes a peer endorsement event, when the user scrolls to the event, then the endorsement icon is displayed as a handshake icon with HEX #00AA00 and includes alt text "Peer Endorsement" for screen readers.
Accessing Badge Award Markers
Given a user receives a badge award, when the badge event appears on their timeline, then the badge icon uses a gold star icon with HEX #FFD700 and includes a tooltip stating the badge name.
Ensuring Color Accessibility for Color-Blind Users
Given a color vision deficiency, when users view indicators, then icons and color codes differ by both shape and pattern and pass WCAG 2.1 AA for non-color cues.
Maintaining Consistency with Design System
Given any event icon loaded, then icons and colors match the design system specifications (icon size 16x16px, margin 8px, color token references) and no new assets are introduced.
Timeline Privacy Controls
"As a privacy-conscious user, I want to hide specific verification events from public view so that I can protect sensitive information while maintaining overall transparency."
Description

Provide granular privacy settings allowing users to toggle visibility of individual timeline events or entire event categories on their public profile. Implement privacy defaults aligned with community guidelines and ensure controls are intuitive within the profile settings interface.

Acceptance Criteria
Single Event Visibility Toggle
Given a user is in Profile Settings > Timeline Privacy, When the user toggles visibility for an individual verification event, Then that event must immediately show or hide on their public profile and persist after reload and on other devices.
Category Visibility Toggle
Given a user is in Profile Settings > Timeline Privacy, When the user selects hide or show for an entire event category, Then all events in that category must be hidden or visible on the public profile consistently and persist across sessions.
Default Privacy Settings Applied
Given a new user completes registration, When the profile is created, Then timeline privacy defaults must be set to show all identity checks and badges but hide endorsements, matching community guidelines, and defaults must be displayed in the settings UI.
Real-Time Profile Update
Given a user saves changes in Timeline Privacy settings, When changes are applied, Then the public profile must reflect the updated visibility within 5 seconds without requiring manual refresh.
Reset to Default Settings
Given a user has modified multiple privacy toggles, When the user clicks Reset to Default, Then all toggles must revert to the prescribed default states and display a confirmation message.

Renewal Reminders

Send automated, customizable notifications prompting users to update expired IDs and re-verify key information. By keeping credentials current, the feature maintains overall community safety and reduces borrowing risks.

Requirements

Automated Notification Scheduler
"As a registered user, I want to receive automated notifications before my ID expires so that I can update my credentials in time and continue borrowing and lending without interruption."
Description

Implement a scheduling engine that automatically triggers renewal reminders at configurable intervals prior to user ID expirations. The system must integrate with user profiles to fetch expiration dates, support multiple reminder channels (email, SMS, push notifications), and allow administrators to set global or per-user lead times. This ensures users receive timely prompts to renew credentials, maintaining verification currency, reducing borrowing risks, and enhancing overall community safety.

Acceptance Criteria
Scheduling Engine Initialization
Given the system is initialized, When the scheduling engine starts, Then it loads all active user profiles and schedules reminders according to default or configured intervals.
Expiration Date Retrieval
Given a user with a valid profile, When the scheduler runs, Then the system fetches the user’s ID expiration date from the profile database within the configured tolerance window.
Multichannel Notification Dispatch
Given a scheduled reminder is due, When the reminder trigger occurs, Then the system sends notifications via all enabled channels (email, SMS, push) within one minute and logs each delivery status.
Configurable Lead Time Adjustment
Given an administrator updates global or per-user lead time, When the changes are saved, Then future reminders use the updated lead time and no reminders are sent outside the configured window.
Notification Logging and Tracking
Given a reminder has been dispatched, When the notification is sent, Then the system records the timestamp, channel, and delivery result in the audit log without errors.
Customizable Reminder Templates
"As a community manager, I want to customize the content and timing of renewal reminders so that notifications align with our community guidelines and communication style."
Description

Provide a template management interface enabling administrators to create and modify renewal reminder messages, including subject lines, body copy, branding elements, and dynamic variables (e.g., user name, expiration date). Templates should be selectable by channel and by reminder stage (initial, follow-up, escalation), ensuring communications align with community guidelines and maintain a consistent tone.

Acceptance Criteria
Create New Template with Dynamic Variables
Given an administrator on the template management interface, when they insert dynamic variables such as {{userName}} and {{expirationDate}} into the subject line and body copy and click Save, then the system stores the template and displays a functioning preview that correctly substitutes sample values for those variables.
Edit Existing Template's Branding Elements
Given an administrator selects an existing reminder template, when they update branding elements (e.g., logo image, header color, footer text) and save changes, then the updated branding appears correctly in both preview and in test messages sent to the administrator.
Select Template by Channel and Reminder Stage
Given multiple reminder templates classified by channel (email, SMS) and stage (initial, follow-up, escalation), when the system sends reminders, then it uses the template matching the configured channel and stage for each user’s verification status.
Preview Reminder with Sample Data
Given an administrator is editing a template, when they click the Preview button with a selected sample user record, then the system displays a generated message showing the subject line and body copy populated with that user’s name, expiration date, and branding elements.
Prevent Duplicate Template Names
Given an administrator enters a template name that already exists in the system, when they attempt to save, then the system rejects the save and displays an error message indicating that the template name must be unique.
User Preferences Management
"As a user, I want to choose my preferred channel and frequency for renewal reminders so that I receive prompts in a way that suits my communication preferences."
Description

Develop a user settings module allowing individuals to select their preferred notification channels (email, SMS, push), set desired reminder frequency, and adjust lead times for renewal prompts. Preferences should be stored in the user profile, editable at any time, and respected by the notification scheduler to improve user experience and prevent unwanted notifications.

Acceptance Criteria
Setting Notification Channels
Given the user navigates to the Notification Preferences page, when they select or deselect email, SMS, or push notifications and click Save, then the selected channels are stored in the user profile and used for subsequent renewal reminders without errors.
Configuring Reminder Frequency
Given the user is on the Reminder Settings section, when they choose a frequency (daily, weekly, or monthly) and save their selection, then the system applies this frequency to future renewal prompts and displays the chosen frequency on the settings page.
Adjusting Reminder Lead Time
Given the user accesses the Lead Time options, when they set a lead time (e.g., 7, 14, or 30 days) before ID expiration and save, then the system schedules renewal reminders exactly leadTime days prior to expiration.
Persisting Preferences Across Sessions
Given the user updates any notification preference and logs out, when they log back in, then the previously saved preferences (channels, frequency, lead time) are pre-populated and match their last saved settings.
Scheduler Respects User Preferences
Given there are IDs nearing expiration and the scheduler runs, when reminders are due, then notifications are sent only via the user’s selected channels, at the configured frequency and lead time, and no additional notifications are sent.
Verification Status Dashboard
"As a community manager, I want to see a dashboard of all users' verification statuses and upcoming expirations so that I can proactively manage renewals and uphold community safety."
Description

Build an administrative dashboard that displays real-time verification statuses, upcoming expiration dates, and reminder delivery logs for all users. Include filtering, sorting, and export capabilities, as well as visual indicators for at-risk or overdue verifications. This empowers community managers to monitor compliance, identify potential issues early, and take corrective actions.

Acceptance Criteria
Dashboard Overview Loads Correctly
Given an admin with proper permissions logs in, when they navigate to the Verification Status Dashboard, then the dashboard page loads within 3 seconds and displays the latest verification data for all users. The dashboard header shows "Verification Status Dashboard". The total count of users is displayed correctly.
Administrator Applies Filters and Sorting
Given the dashboard is loaded, when the admin selects the filter by verification status = "Expired", then only users with expired statuses appear in the list. When the admin sorts by expiration date ascending, then the user entries are ordered correctly by date. Filters can be combined (e.g., status and date range) and produce accurate results.
Administrator Exports Verification Data
Given one or more filters are applied, when the admin clicks the "Export CSV" button, then a CSV file is generated that includes the current columns and respects applied filters. The CSV file downloads within 5 seconds. The exported file contains a header row and one row per user matching the filter criteria.
Visual Indicators for At-risk and Overdue Verifications
Given the dashboard list displays user verification rows, then any row with an expiration date within the next 7 days shows a yellow indicator icon. Any row with an expiration date in the past shows a red indicator icon. Hovering over an indicator displays a tooltip with exact days remaining or overdue days.
Reminder Delivery Logs Displayed
Given an admin selects a user record, when they view the reminder delivery logs panel, then the table shows the date and time of each reminder. Each log entry includes delivery status and the notification template used. Logs are paginated with 20 entries per page and support navigating between pages.
Escalation Notification Workflow
"As a community manager, I want the system to escalate notifications for unverified IDs so that I can take appropriate actions to maintain community safety."
Description

Define and implement escalation policies that trigger additional reminders or alert community managers when users do not renew their IDs after a set number of notifications. The workflow should allow configuration of escalation thresholds, escalation channels, and escalation recipients to ensure unresponsive users are addressed promptly and community standards are maintained.

Acceptance Criteria
Configuring Escalation Thresholds
Given an admin is on the escalation settings page When they input a numeric value for the number of reminder notifications before escalation Then the system saves the threshold and displays it in the escalation policy list
Triggering Escalation After Unresponsive User
Given a user has received the configured number of renewal reminders without action When the threshold is reached Then the system automatically initiates an escalation notification to the designated recipient
Selecting Escalation Channels
Given an admin configures escalation channels When they select email, SMS, or in-app notification options Then each chosen channel receives a test notification confirming correct delivery
Notifying Community Manager of Escalation
Given a user fails to renew after escalations When escalation is triggered according to policy Then the community manager receives a detailed alert containing user ID, reminder history, and next steps
Updating Escalation Recipients
Given an admin edits the list of escalation recipients When they add or remove a recipient from the policy Then the new recipient list is saved and used for all future escalations

Smart Escrow

Automatically holds borrower deposits securely in the Pocket Wallet until item return is confirmed. Reduces manual approvals, builds trust with lenders, and guarantees funds are only released when transactions complete successfully.

Requirements

Escrow Deposit Capture
"As a borrower, I want my deposit to be automatically held in escrow when I reserve an item so that the lender knows my funds are secured and I can confirm my commitment without manual steps."
Description

When a borrower initiates a borrowing request, the system must automatically place the borrower’s deposit into the Smart Escrow fund within the Pocket Wallet. This process should be seamless and require no manual approval, ensuring that the funds are secured before the lender hands over the item. The feature must integrate with existing payment gateways, validate sufficient funds, and provide immediate feedback to the user upon successful deposit capture.

Acceptance Criteria
Borrow Request Initiation with Sufficient Funds
Given a borrower with at least the required deposit amount in their linked payment method, When the borrower confirms the borrowing request, Then the system should immediately place the full deposit amount into the Smart Escrow fund and display a confirmation message.
Borrow Request Initiation with Insufficient Funds
Given a borrower with insufficient funds in their linked payment method, When they attempt to initiate a borrowing request, Then the system should validate funds, block the request, and display an error message indicating insufficient funds.
Payment Gateway Timeout or Failure
Given a delay or error response from the payment gateway during deposit capture, When the system attempts to secure the deposit, Then the system should retry the transaction up to two times, log the failure, and notify the user of the issue with instructions to retry later.
Immediate User Feedback on Deposit Status
Given a successful deposit capture, When the transaction completes, Then the borrower should receive an in-app notification and email confirming the deposit has been secured in Smart Escrow.
Accurate Escrow Transaction Logging
Given any deposit attempt, When the transaction is processed, Then the system must create a detailed log entry with timestamp, borrower ID, amount, transaction ID, and status (success or failure) in the transaction audit database.
Automated Release Conditions
"As a lender, I want the escrowed deposit to be automatically released to me when an item is returned so that I receive my security guarantee without manual intervention."
Description

Define and implement clear, automated criteria for releasing escrowed funds back to borrowers or to lenders. The system should detect when an item return is confirmed—either via borrower check-in, lender confirmation, or automatic deadline expiration—and trigger the appropriate fund release. Conditions must be configurable (e.g., return deadlines, grace periods) and enforce business rules to prevent premature or erroneous releases.

Acceptance Criteria
Scheduled Return Before Deadline
Given a borrower returns the item before the configured deadline, when the system detects the return timestamp, then the escrowed funds are automatically released to the lender within 5 minutes.
Late Return with Grace Period Expiration
Given a borrower misses the return deadline but returns within the grace period, when the grace period ends without extension, then the escrowed funds are released to the lender and a late fee is applied according to the business rules.
Lender Manual Confirmation of Return
Given the lender receives the returned item, when the lender manually confirms the return in the app, then the escrowed funds are released to the lender immediately and a notification is sent to the borrower.
Borrower Check-In Confirmation
Given the borrower clicks the ‘Return Confirm’ button after handing over the item, when the system verifies the borrower’s confirmation and no disputes are open, then the escrowed funds are released to the lender automatically.
Configured Custom Deadline Adjustment
Given the lender and borrower agree to extend the return deadline, when the lender updates the deadline in the system settings, then the new deadline replaces the old one and the funds release schedule adjusts accordingly.
Real-time Transaction Notifications
"As a user, I want to receive instant notifications when my escrow status changes so that I stay informed about the progress of my transaction and any required actions."
Description

Implement real-time notifications to both borrowers and lenders at key escrow stages: deposit captured, pending return, return confirmed, and funds released. Notifications should be delivered via in-app alerts, email, and optional SMS. Each notification must include transaction details, status updates, and next steps, ensuring transparency and reducing support inquiries.

Acceptance Criteria
Deposit Captured Notification
Given a borrower initiates a deposit, when the escrow deposit is successfully captured, then the system sends an in-app alert, email, and SMS (if opted-in) to both borrower and lender containing transaction ID, item name, deposit amount, timestamp, and next steps.
Pending Return Reminder
Given the item return due date is within 24 hours, when the system clock reaches one day before the due date, then the system sends an in-app alert, email, and SMS (if opted-in) to borrower and lender with item details, due date/time, and return instructions.
Return Confirmed Notification
Given the lender confirms item return in the app, when the lender marks the item as returned, then the system sends an in-app alert, email, and SMS (if opted-in) to both borrower and lender including confirmation timestamp, condition report (if any), and next steps for funds release.
Funds Released Notification
Given the return confirmation step is complete and funds are released from escrow, when the release transaction succeeds, then the system sends an in-app alert, email, and SMS (if opted-in) to borrower and lender including transaction ID, release timestamp, and confirmation that funds are available.
Notification Delivery Failure and Retry
Given any notification channel (in-app, email, SMS) fails to deliver, when a delivery error is detected, then the system automatically retries up to three times at ten-minute intervals, logs each failure, and alerts the support team if all retries fail.
Secure Escrow Fund Storage
"As a user, I want my escrowed deposit to be stored securely so that I can trust the platform with my money and feel confident that it’s protected against unauthorized access."
Description

Ensure that all escrowed funds are stored securely in compliance with financial industry standards and regulations. Implement encryption at rest and in transit, role-based access controls, and regular audits. Integrate with the existing Pocket Wallet security framework to provide a unified, high-trust environment for users’ funds.

Acceptance Criteria
Encryption at Rest Validation
Given escrowed funds are stored in the database, when data is at rest, then all data must be encrypted using AES-256 encryption and keys managed by the company key management service without any plaintext data on disk.
Encryption in Transit Verification
Given a borrower or lender accesses escrowed funds, when data is transmitted between client and server, then all communication must occur over TLS 1.2 or higher with no fallback to unencrypted channels.
Role-Based Access Control Enforcement
Given a user requests access to escrow fund records, when the system evaluates permissions, then only users with the “EscrowManager” or “AuditAdmin” roles can decrypt and view fund details, and all unauthorized requests are denied with a 403 response.
Audit Logging and Reporting
Given any access, modification, or deletion event occurs on escrow fund records, when the event is processed, then the system must log the event with timestamp, user ID, action, and resource details, storing logs in a tamper-evident audit store.
Pocket Wallet Integration Consistency
Given Secure Escrow Fund Storage is integrated into the Pocket Wallet framework, when a user views their wallet summary, then escrowed funds appear under a dedicated, secure escrow balance and reflect real-time encryption status matching the wallet’s security dashboard.
Dispute Resolution Workflow
"As a borrower or lender, I want a clear process to resolve disputes over item returns or fund releases so that my concerns are addressed fairly and escrowed funds are managed appropriately."
Description

Provide a structured dispute resolution workflow for cases where borrowers and lenders disagree on item condition or return status. The system must allow users to submit dispute details, upload evidence (photos, messages), and automatically pause fund release until resolution. Include escalation paths to customer support and tracking of resolution timelines.

Acceptance Criteria
Dispute Submission by Borrower
Given a borrower identifies an issue with the returned item When they select “Submit Dispute” on the transaction details page Then the system shall display a dispute form with required fields (issue description, date, and evidence upload option) And the borrower shall be able to submit the completed form successfully
Dispute Evidence Upload
Given the borrower or lender is submitting a dispute When they upload photos or messages as evidence Then the system shall accept image files (JPEG, PNG) and message logs up to 10MB total And display thumbnails of uploaded evidence with ability to remove or replace files
Automatic Escrow Funds Pause
Given a dispute is submitted by either party When the dispute form is successfully saved Then the escrow release process shall be automatically paused And both borrower and lender wallets shall retain the deposit pending resolution
Lender Dispute Review
Given a lender receives a dispute notification When they view the dispute details and evidence Then the lender shall have options to “Accept Condition,” “Reject Condition,” or “Request More Evidence” And their selection shall be saved and trigger the next workflow step
Support Escalation and Resolution Tracking
Given a dispute remains unresolved for 48 hours When the workflow triggers an escalation Then the system shall automatically notify customer support with all dispute details And update the dispute status to “Escalated” with timestamp and support ticket ID

Instant Refund

Triggers immediate release of deposit funds back to borrowers upon successful item return verification. Eliminates waiting periods, enhances user satisfaction, and reinforces confidence in prompt, transparent financial transactions.

Requirements

Automated Return Verification
"As a borrower, I want the system to automatically verify my returned item so that I don't have to wait for manual confirmation and get my deposit back faster."
Description

Automatically confirm successful item returns by leveraging QR code scans, geo-fencing, or habitual check-in processes. This feature ensures returns are accurately and promptly verified without manual intervention, minimizing errors and delays. Upon detection of a valid return event, the system triggers downstream processes for deposit release, enhancing operational efficiency and user trust.

Acceptance Criteria
QR Code Scan at Return Drop-off
Given the borrower scans the item’s QR code at the designated return drop-off using the Neighborly app When the QR code data matches the active rental record Then the system logs the return event with a timestamp and marks the item as returned
Geofence-Based Return Confirmation
Given the borrower’s device enters the predefined geofence around the return location When the device remains within the geofence for at least 30 seconds Then the system logs the return event and marks the item as returned
App Check-In Return Procedure
Given the borrower initiates a check-in process in the Neighborly app after handing off the item When the borrower completes the two-step handover confirmation Then the system logs the return event and marks the item as returned
Failed or Invalid QR Code Scan Handling
Given the borrower scans an invalid or unrecognized QR code When the system fails to match the QR data with any active rental Then the app displays an error prompting a re-scan or support contact and does not log a return event
Automated Deposit Release upon Return Verification
Given the system has logged a valid return event for the item When the return event is recorded Then the deposit release process is triggered immediately and the borrower receives a refund notification
Instant Deposit Release
"As a borrower, I want my deposit released instantly after return verification so that I can trust and feel confident in transparent transactions."
Description

Enable immediate release of deposit funds to borrowers upon automated return verification. This requirement integrates refund logic within the platform’s payment module, ensuring funds are transferred without delay. By eliminating hold times and manual approval steps, it boosts user satisfaction, trust, and platform credibility.

Acceptance Criteria
Automated Return Confirmation
Given a borrower completes an automated return verification, when the system confirms item condition meets criteria, then the full deposit is released to the borrower’s original payment method within 2 minutes.
Partial Damage Assessment
Given the returned item has minor damage below the predefined deductible threshold, when the damage is auto-assessed by the system, then the repair cost is deducted and the remaining deposit is refunded within 2 minutes.
Refund Notification Delivery
Given a deposit refund is processed, when the transaction completes, then the borrower receives an in-app notification and an email notification within 1 minute.
Network Failure Retry Logic
Given a network failure occurs during refund processing, when the initial refund API call fails, then the system retries up to 3 times and logs all attempts, ensuring the refund completes within 5 minutes or triggers an alert to support.
Audit Logging of Deposit Release
Given a deposit release transaction occurs, when the refund is executed, then the system logs the transaction ID, borrower ID, timestamp, and verification ID in the audit database accessible via API.
Payment Gateway Integration
"As a platform operator, I want seamless integration with payment processors so that refunds can be issued instantly and reliably."
Description

Integrate with leading payment service providers (e.g., Stripe, PayPal) to support real-time refund API calls. The integration must handle multi-currency support, idempotent transactions, error retries, and secure authentication. This ensures refunds are processed reliably and scales with transaction volume.

Acceptance Criteria
Successful Default Currency Refund
Given a verified item return with a deposit, when the system triggers a refund, then it must call the payment gateway’s refund API successfully and return the full deposit amount to the borrower’s original payment method within 2 minutes with a 200 OK response.
Multi-Currency Refund Processing
Given a completed transaction in a non-default currency, when the refund is initiated, then the system must submit the refund request in the original transaction currency using the correct exchange rate and confirm receipt of the exact refunded amount from the gateway.
Idempotent Refund Handling
Given a unique refund request identifier, when the same refund is submitted more than once, then the system must detect the duplicate request and return an idempotent success response without processing a second refund.
Retry on Transient Gateway Failures
Given a payment gateway timeout or transient network error during refund, when the refund API call fails, then the system must perform up to three retry attempts with exponential backoff, log each attempt’s result, and alert the support team if all retries fail.
Secure Refund API Authentication
Given a refund request, when the system authenticates with the payment gateway, then it must use secure OAuth 2.0 tokens or encrypted API keys, verify authentication before processing, and reject any requests if authentication fails.
User Notification System
"As a borrower, I want to receive immediate notifications when my item return is verified and my deposit is released so I stay informed and confident."
Description

Implement real-time notifications via email, SMS, and in-app messages to inform borrowers immediately when their return is verified and deposit released. The system should allow customizable message templates and user preferences for channels, ensuring clear communication and enhancing user engagement.

Acceptance Criteria
Email Notification Delivery
Given a borrower’s return is verified and deposit is released When the system triggers the notification Then an email is sent to the borrower’s registered email address within 2 minutes containing the item name, return date, deposit amount, and a link to transaction details
SMS Notification Delivery
Given a borrower’s return is verified and deposit is released When the system triggers the notification Then an SMS is delivered to the borrower’s verified phone number within 2 minutes with a brief confirmation message and a link to view full details
In-App Notification Delivery
Given a borrower’s return is verified and deposit is released When the borrower is active in the app Then a real-time push notification appears and a notification badge increments in the app’s notification center detailing the deposit release
Template Customization
Given an admin user accesses notification templates When they edit the email, SMS, or in-app message templates using placeholders for borrower name, item, date, and amount Then they can save and preview the customized templates and confirm placeholders render correctly
User Preference Settings
Given a borrower accesses notification settings When they select preferred channels (email, SMS, in-app) and save preferences Then future notifications respect these settings and are only sent via the chosen channels
Refund Audit Trail
"As an admin, I want a detailed audit trail of all refund transactions so that I can resolve disputes and ensure compliance."
Description

Maintain a comprehensive audit log for every refund event, capturing timestamps, user IDs, transaction references, verification data, and system responses. This facilitates dispute resolution, compliance reporting, and system monitoring, ensuring transparency and accountability.

Acceptance Criteria
Successful Refund Event Logging
Given a completed return verification, when the system processes the refund, then an audit log entry must be created containing the refund timestamp, borrowerUserID, transactionReferenceID, returnVerificationData, and systemResponseCode.
Failed Refund Event Logging
Given a refund processing error, when the system fails to process the refund, then an audit log entry must record the errorCode, errorMessage, timestamp, borrowerUserID, and transactionReferenceID.
Audit Retrieval for Dispute Resolution
Given a manager requests audit logs for a specific refund transaction, when they provide the transactionReferenceID, then the system must retrieve and display the corresponding log entries including all recorded fields within 5 seconds.
Compliance Report Generation
Given an auditor requests logs between two dates, when they specify a date range, then the system must export all audit entries within that range in CSV format including timestamps, userIDs, transactionReferences, verificationData, and systemResponses.
Audit Data Retention Verification
Given an audit log entry is older than the retention period, when the retention policy runs, then the system must archive entries older than the policy threshold and ensure they are still accessible for compliance queries.

Flexible Split-Pay

Allows borrowers to divide rental fees and deposit amounts into multiple smaller microtransactions. Eases payment burdens, encourages higher-value item sharing, and accommodates users with varying budget needs.

Requirements

Payment Installment Configuration
"As a borrower, I want to select the number of payment installments so that I can manage my budget and spread costs over time."
Description

Enable borrowers to divide total rental fees into a configurable number of smaller microtransactions. The system should present options for 2 to 12 installments, calculate equal or custom installment amounts, and display the payment schedule clearly before confirmation. This feature must integrate with the existing payment gateway, ensure accurate fee calculations, and update the loan agreement accordingly.

Acceptance Criteria
Selecting Installment Plan
Given a borrower views the payment page with a total rental fee of $100 When they select a 4-installment plan Then the system divides the total into four equal payments of $25 and displays each payment amount
Customizing Installment Amounts
Given a borrower opts for custom installment configuration When they input individual payment values that sum exactly to the total rental fee Then the system validates the sum, accepts the custom values, and prevents submission if the sum is incorrect
Reviewing Payment Schedule
Given an installment plan is selected When the borrower requests to view the payment schedule Then the system displays each installment’s due date, amount, payment status, and next payment countdown
Processing Multiple Microtransactions
Given the installment plan is confirmed When each installment becomes due Then the system automatically initiates separate charges through the payment gateway, records successful transactions, and notifies the borrower and lender
Updating Loan Agreement
Given the installment configuration is finalized When the loan agreement is generated Then the agreement document includes each installment amount, due date, and transaction detail and is accessible to both borrower and lender
Installment Due Date Scheduling
"As a borrower, I want to schedule due dates for each installment so that I can align payments with my pay cycle."
Description

Allow borrowers to set and adjust due dates for each payment installment within defined parameters (e.g., weekly, bi-weekly, monthly). The interface should provide default suggestions based on the borrowing period, enforce minimum intervals between installments, and prevent overdue scheduling conflicts.

Acceptance Criteria
Default Installment Schedule Suggestion
Given a borrower begins the checkout process and chooses split-pay When the system generates default installment dates Then the UI displays suggested due dates evenly spaced according to the borrowing period and the selected frequency
Custom Installment Date Adjustment
Given a borrower reviews the default installment schedule When they modify an individual installment date Then the date picker only allows dates within the borrowing period and respects the minimum interval constraint
Enforce Minimum Interval Between Installments
Given two adjacent installment dates exist When a borrower attempts to set the interval shorter than the defined minimum Then the system prevents the change and displays an inline validation error message
Prevent Overdue Scheduling Conflicts
Given a borrower sets all installment dates When any date falls after the rental end date Then the system rejects the schedule and prompts the user to choose a valid date within the borrowing period
Calendar View of Installment Due Dates
Given a borrower completes scheduling installments When they switch to the calendar view Then all installment due dates appear correctly on the calendar with corresponding amounts
Automatic Payment Reminders
"As a borrower, I want to receive reminders before each installment is due so that I avoid late fees and stay on track."
Description

Implement automated notifications via email and in-app messages to remind borrowers of upcoming installment payments. Reminders should be sent at configurable lead times (e.g., 3 days and 1 day before due), include payment details and links, and adapt based on borrower preference settings.

Acceptance Criteria
Email Reminder 3 Days Before Due
Given a borrower has an upcoming installment payment scheduled in 3 days and has email reminders enabled, when the system clock reaches exactly 3 days prior to the due date, then the system sends an email containing the payment amount, due date, and a payment link to the borrower’s registered email address.
In-App Notification 1 Day Before Due
Given a borrower has an upcoming installment payment scheduled in 1 day and has in-app notifications enabled, when the system clock reaches exactly 1 day prior to the due date, then the system generates a push notification within the app displaying the payment amount, due date, and a link to the payment page.
Reminder Channels Respect User Preferences
Given a borrower configures their notification preferences to include only email reminders and disable in-app notifications, when reminders are scheduled at configured lead times, then the system sends notifications solely via email and does not send any in-app messages.
Admin Configures Custom Reminder Lead Times
Given an administrator updates the reminder lead times in the system settings to 5 days and 2 days before due, when the new settings are saved, then reminders are sent to borrowers exactly 5 days and 2 days before their installment due dates accordingly.
Overdue Payment Escalation Reminder
Given a borrower fails to make an installment payment by the due date, when the payment is overdue by 1 day, then the system sends an escalated reminder via both email and in-app notification, clearly indicating the overdue status and providing a payment link.
Installment Status Dashboard
"As a borrower, I want to see all my installment payments in one place so that I can track which ones are paid or pending."
Description

Provide a real-time dashboard that displays the status of each payment installment—pending, paid, or overdue. The dashboard should show payment dates, amounts, and remaining balance, and allow borrowers to view transaction history and download receipts.

Acceptance Criteria
Viewing Real-Time Installment Summary
Given a borrower with active installments, when they access the Installment Status Dashboard, then all installments are listed with correct status labels (Pending, Paid, Overdue); each entry displays payment date, amount, and remaining balance computed as total due minus payments made.
Highlighting Overdue Installments
Given an installment past its due date and unpaid, when the dashboard loads, then the installment status is shown as 'Overdue' and the row is highlighted in red.
Filtering Installments by Status
Given multiple installments with various statuses, when the borrower selects a status filter, then only installments matching the selected status appear on the dashboard.
Viewing Transaction History
Given a selected installment, when the borrower clicks 'View Transaction History', then a chronological list of all related microtransactions with dates and amounts is displayed.
Downloading Payment Receipts
Given a paid installment, when the borrower clicks 'Download Receipt', then a PDF file containing item name, payment date, amount paid, transaction ID, and remaining balance downloads successfully.
Deposit Split-Payment Support
"As a borrower, I want to split my security deposit into installments so that I can lessen the upfront financial burden."
Description

Extend split-pay functionality to security deposits, allowing borrowers to divide deposit amounts into the same or a different number of installments. The system must handle deposit capture, hold, and release processes in compliance with platform policies and update the rental agreement accordingly.

Acceptance Criteria
Multiple Installment Configuration for Deposit
Given a security deposit amount is entered When the borrower selects to split the deposit into N installments Then the system calculates each installment amount accurately (with appropriate rounding) and ensures the sum of installments equals the original deposit
Deposit Capture and Hold for Split Payments
Given the borrower’s installment schedule is confirmed When the first installment payment is processed Then the system captures the first installment and places holds on the remaining installment amounts in compliance with platform policies
Automated Scheduled Payment Processing
Given a scheduled installment payment date arrives When the system processes the installment Then the payment is charged successfully, transaction records are created, and borrower receives a confirmation notification
Rental Agreement Update with Split Deposit Details
Given a deposit is split into installments When the rental agreement is generated or viewed Then the agreement clearly displays the total deposit, number of installments, individual installment amounts, and payment schedule
Release of Deposit via Split Payment Refund
Given the rental is completed and approved for deposit release When the final review is completed Then the system releases held amounts for each installment back to the borrower’s payment method in correct sequence and amounts
Multi-Method Payment Allocation
"As a borrower, I want to use different payment methods for each installment so that I can optimize my payment sources."
Description

Allow borrowers to allocate different payment methods (e.g., credit card, PayPal, bank transfer) to individual installments. The system should securely store multiple payment credentials, validate method availability, and process each installment with the selected method.

Acceptance Criteria
Allocating Installments Across Multiple Payment Methods
Given a borrower has three stored payment methods When they assign each installment to a different method Then the system should display each installment with the correct assigned method and total
Adding and Validating New Payment Method for Installment
Given a borrower adds a new payment method When the system performs a small authorization charge Then the payment method status should be set to Verified and available for installment allocation
Automatic Processing of Scheduled Installment with Selected Method
Given an installment reaches its scheduled charge date When the system processes the payment Then the selected method should be charged successfully and the installment status updated to Paid
Handling Failed Installment Transaction and Fallback
Given a scheduled installment charge fails When a fallback payment method is specified Then the system should retry using the fallback method and notify the borrower of the outcome
Secure Storage and Access of Multiple Payment Credentials
Given multiple payment credentials are stored When the borrower views their payment methods Then sensitive details must be encrypted and only display non-sensitive identifiers

Quick Top-Up

Enables users to instantly reload their Pocket Wallet using saved payment methods or one-click mobile payment options. Ensures borrowers have ready funds for spontaneous bookings and reduces transaction friction.

Requirements

One-Click Top-Up
"As a borrower, I want to instantly top up my Pocket Wallet with one click using my saved payment method so that I can confirm bookings immediately without delays."
Description

Enable users to instantly reload their Pocket Wallet with a single click using a pre-saved payment method. This functionality integrates securely with the payment gateway to verify and process transactions within seconds, reducing friction in the booking flow and ensuring users have funds available for spontaneous borrowing needs.

Acceptance Criteria
Top-Up with Default Payment Method
Given a user has a default payment method saved When they click the One-Click Top-Up button Then the system charges the default payment method and adds the correct amount to the user’s Pocket Wallet within 5 seconds
Handle Payment Failure Gracefully
Given the payment gateway returns a declined transaction When the user attempts a One-Click Top-Up Then the system displays an error message explaining the failure and prompts the user to retry or select a different payment method
Display Processing State During Top-Up
Given the user initiates a One-Click Top-Up When the transaction is being processed Then the One-Click Top-Up button shows a spinner and is disabled until a success or error response is received
Wallet Balance Updated After Top-Up
Given the One-Click Top-Up transaction succeeds When the payment confirmation is received Then the user’s Pocket Wallet balance is updated immediately and reflected across all app views
Require Authentication Before Top-Up
Given the user has enabled biometric or PIN authentication When they click One-Click Top-Up Then the system prompts for the configured authentication method before processing the payment
Real-Time Balance Synchronization
"As a user, I want my wallet balance to update in real-time after a top-up so that I have accurate information on my available funds."
Description

Ensure that the wallet balance is updated across all user interfaces immediately after a top-up transaction completes. The system will push balance updates via real-time events, preventing stale data and giving users immediate visibility into their available funds.

Acceptance Criteria
Wallet Balance Display on Dashboard
Given a user views their dashboard after performing a successful top-up, When the top-up transaction completes, Then the displayed wallet balance should reflect the new amount within 2 seconds.
Real-Time Update After Top-Up
Given a user completes a top-up using a saved payment method, When the payment gateway confirms the transaction, Then the wallet balance widget should update immediately without requiring a page reload.
Synchronization Across Multiple Devices
Given a user is logged into Neighborly on two devices simultaneously, When a top-up is completed on one device, Then the wallet balance on the second device should update within 3 seconds.
Handling of Failed Top-Up Transactions
Given a top-up transaction fails, When the system receives a failure notification, Then the wallet balance should remain unchanged and an error message should display to the user.
Latency Within Acceptable Threshold
Given a top-up transaction completes successfully, When the real-time event is pushed to the UI, Then the time from transaction completion to balance update should not exceed 2 seconds in 95% of cases.
Saved Payment Method Management
"As a user, I want to manage my saved payment methods so that I can choose my preferred funding source for quick top-ups."
Description

Provide a secure interface for users to add, edit, and remove payment methods used for Quick Top-Up. The feature will support PCI-compliant storage of card details, allow users to set a default method, and maintain transaction security through tokenization.

Acceptance Criteria
Adding a New Payment Method
Given the user is on the Saved Payment Methods interface When they enter valid credit card details and submit Then the system tokenizes the card, stores the token, and displays the new payment method with its card type and masked number in the list.
Editing Existing Payment Method Details
Given the user selects an existing payment method When they update billing information (e.g., expiration date) and confirm Then the system validates the new details, updates the token in secure storage, and reflects the updated information in the UI.
Removing a Payment Method
Given the user views their Saved Payment Methods When they choose to delete a specific payment method and confirm deletion Then the system removes the token from storage and the method no longer appears in the list.
Setting a Default Payment Method
Given the user has multiple saved payment methods When they designate one as default Then the system marks it in the UI as default and uses it automatically for Quick Top-Up transactions.
Handling Expired or Invalid Payment Methods
Given the user initiates a Quick Top-Up with an expired or invalid default payment method When tokenization or payment authorization fails Then the system alerts the user with a clear error message, prompts them to update or add a valid payment method, and prevents the transaction.
Minimum Balance Threshold Alerts
"As a user, I want to receive alerts when my wallet balance is low so that I can top up before making a new booking."
Description

Allow users to configure low-balance thresholds and receive automated in-app and push notifications when their wallet balance falls below the set limit. This proactive alert system encourages users to top up before initiating a booking, reducing failed transactions.

Acceptance Criteria
Configuring Low-Balance Threshold
Given a logged-in user with an active Pocket Wallet When the user navigates to Wallet Settings, enters a numeric value for the low-balance threshold, and taps Save Then the system persists the threshold value and displays a confirmation message
Threshold Validation for Notifications
Given a user has set a low-balance threshold of $X When a booking or transaction reduces the wallet balance below $X Then the system generates an in-app notification indicating the balance has fallen below the threshold
Push Notification Delivery
Given the app has push notifications enabled for the user When the wallet balance drops below the configured threshold Then the system sends a push notification containing the current balance and a link to the Quick Top-Up feature
Threshold Modification and Deletion
Given an existing low-balance threshold is configured When the user edits the threshold value or deletes it entirely in Wallet Settings and confirms Then the system updates or removes the threshold and shows a success message reflecting the change
No Duplicate Notifications
Given the user has already received a low-balance notification for a specific threshold breach When the balance remains below the threshold after subsequent transactions Then the system does not send additional notifications until the balance rises above the threshold and falls below it again
Transaction Confirmation and Receipt Generation
"As a user, I want to receive a confirmation and digital receipt after topping up so that I have a record of the transaction."
Description

Generate and display a confirmation screen immediately after a successful top-up, along with a downloadable digital receipt. Receipts will be logged in the user’s transaction history, providing a clear audit trail and reinforcing transaction transparency.

Acceptance Criteria
Successful Top-Up Confirmation Display
Given the user completes a top-up of $50 using a saved payment method ending in 1234, When the transaction is authorized, Then the confirmation screen displays “Top-Up Successful”, the amount $50, payment method “Visa ****1234”, and a unique transaction ID.
Digital Receipt Downloadable Post Top-Up
Given the confirmation screen is displayed, When the user selects “Download Receipt”, Then a PDF receipt containing transaction details (date/time, amount, payment method, transaction ID) is generated and downloaded to the device.
Receipt Added to Transaction History
Given the top-up is successful, When the receipt is generated, Then the digital receipt entry appears in the user’s transaction history under “Wallet > Transactions”, sorted by most recent date.
Immediate Wallet Balance Update
Given the top-up is completed, When the confirmation screen is shown, Then the user’s Pocket Wallet balance is updated immediately to reflect the added funds.
Accurate Receipt Content Verification
Given the user views or downloads the digital receipt, Then it displays the correct user name, date/time of transaction, top-up amount, payment method details, transaction ID, and merchant name “Neighborly”.

Transaction Insights

Provides detailed, real-time analytics on wallet activity, including deposits held, fees paid, refunds issued, and spending trends. Empowers users with clarity over their transactions and encourages responsible sharing habits.

Requirements

Real-Time Transaction Dashboard
"As a community member, I want to see all my wallet transactions in one real-time dashboard so that I can monitor my activity and stay informed about my financial interactions."
Description

Develop an interactive dashboard that aggregates and displays all wallet transactions in real time, including deposits held, fees paid, refunds issued, and spending trends. The dashboard should integrate seamlessly with the existing Neighborly platform, automatically updating as new transactions occur and providing users with filtered views by date range, transaction type, and peer neighbor. This feature will enhance user transparency, enable quick access to transaction history, and support informed decision-making about borrowing and lending activities.

Acceptance Criteria
Real-Time Dashboard Data Refresh
Given the user is on the Transaction Dashboard When a new wallet transaction occurs Then the transaction appears on the dashboard within 5 seconds without manual refresh
Filter Transactions by Date Range
Given the user selects a start and end date When the date filter is applied Then only transactions within that range are displayed and the total count and sum match the filtered data
Filter Transactions by Transaction Type
Given the user selects a transaction type (deposit, fee, refund, or spending) When the filter is applied Then only transactions of the selected type are displayed and summary metrics update accordingly
Filter Transactions by Peer Neighbor
Given the user selects a specific neighbor When the filter is applied Then only transactions involving that neighbor are displayed and the transaction list and chart update accordingly
Seamless Integration with Existing Platform
Given the user is authenticated on Neighborly When navigating to the Transaction Dashboard Then it loads within 3 seconds, preserves user authentication, and adheres to the platform's UI/UX standards
Deposit and Balance Overview
"As a borrower, I want to view my current deposit balance and pending holds so that I can ensure I have sufficient funds available for future transactions."
Description

Implement a dedicated module that clearly shows current deposit balances, pending holds, and available funds. This component should calculate and display the total amount locked in ongoing transactions, the refundable balance, and recent changes in deposits. By offering a concise overview, users can quickly understand their financial standing before initiating or accepting a lending request.

Acceptance Criteria
Viewing Current Deposit Balance
- Given a logged-in user accesses the Deposit and Balance Overview module, when the page loads, then the current total deposit balance is displayed prominently in USD format. - The displayed balance must match the value retrieved from the backend API within a tolerance of $0.01. - The balance element is visible above the fold without additional scrolling.
Identifying Pending Holds
- Given ongoing lending transactions exist, when the user views the module, then each pending hold appears in a list showing transaction ID, item name, and held amount. - The total number of pending holds displayed equals the count of transactions with holds in the backend. - The sum of individual hold amounts equals the total pending holds value shown.
Calculating Available Funds
- Given the module displays total deposit and total pending holds, when both values are present, then available funds are calculated as (total deposit – total pending holds). - If there are no pending holds, available funds equals total deposit. - If pending holds exceed the total deposit, available funds displays as $0.00.
Displaying Recent Deposit Changes
- Given deposit activity exists, when the user scrolls to the Recent Changes section, then the five most recent deposit events are listed in descending date order. - Each event shows the date, transaction type (deposit, refund, hold released), and amount. - Events older than five most recent do not appear in the overview.
Real-time Update After Transaction
- Given a new deposit, hold, or refund occurs, when the backend processes the transaction, then the module reflects updated balances within 5 seconds without a page reload. - A non-intrusive notification banner appears confirming the balance update. - The updated total deposit, pending holds, and available funds values match the transaction outcome.
Fee Breakdown Visualization
"As a lender, I want to see a breakdown of fees I’ve paid over time so that I can understand where costs are coming from and adjust my usage accordingly."
Description

Create a visual breakdown of all fees applied to transactions, categorizing by type (service fee, late fee, damage fee, etc.) and showing fee accrual over time. Include charts or graphs that highlight the proportion of fees relative to overall spending, helping users identify cost drivers. This visualization promotes fee transparency, encourages responsible sharing habits, and builds trust in the Neighborly ecosystem.

Acceptance Criteria
Completed Transaction Fee Breakdown
Given a user views a completed transaction When the fee breakdown section loads Then the system displays each fee type with its name, amount, and currency symbol
Filter Fees by Type
Given the fee breakdown view When the user selects a specific fee type filter Then only fees of the selected type are displayed and other types are hidden
Fee Accrual Over Time Visualization
Given the transaction timeline When the user opens the fee accrual chart Then a line chart plots cumulative fees on the Y-axis against time on the X-axis, accurately reflecting fee accumulation
Fee Proportion Pie Chart Comparison
Given overall transaction spending data When the user views the fee proportion chart Then a pie or donut chart displays each fee type's proportion of total spending, and the percentages sum to 100%
Interactive Chart Tooltip Details
Given any data point or segment on the fee charts When the user hovers or taps on it Then a tooltip displays the fee type, amount, date incurred, and percentage of total fees
Export Fee Breakdown PDF Report
Given the fee breakdown screen When the user clicks the export button Then a downloadable PDF file is generated containing the fee breakdown table and charts matching the on-screen data
Refund Tracking Module
"As a user, I want to track the status and details of my refunds so that I can confirm when I will get my funds back and why."
Description

Develop a feature that tracks all refunds issued, detailing the original transaction, reason for refund, refund date, and refund amount. Integrate automated notifications to inform users when a refund is processed. This module will provide clarity on refund history, reduce support inquiries, and ensure users can reconcile their wallet balances accurately.

Acceptance Criteria
Viewing Refund History
Given a user with at least one processed refund When the user navigates to the Refund History page Then the system displays each refund entry showing the original transaction ID, reason for refund, refund date, and refund amount And entries are paginated in sets of 10 per page
Processing Automated Refund Notifications
Given a refund is processed in the system When the refund is completed Then an email and an in-app notification are sent to the user within 5 minutes containing the original transaction ID, refund amount, date, and reason
Wallet Balance Reconciliation after Refunds
Given multiple transactions and refunds in the user's account When the user views their current wallet balance Then the system calculates the balance as initial balance plus deposits minus spending plus total refunded amounts, accurate to the nearest cent
Exporting Refund Report
Given the user is on the Refund History section When they click the 'Export CSV' button Then the system generates and downloads a CSV file within 10 seconds containing columns for transaction ID, reason for refund, refund date, refund amount, and resulting wallet balance after each refund
Handling Partial Refunds
Given a partial refund is issued for a transaction When the refund is processed Then the module logs the partial refund amount alongside the original transaction ID, updates the wallet balance correctly, and displays the refund entry with a status of 'Partial' in the refund history
Spending Trends and Alerts
"As a frequent borrower, I want to receive alerts when my spending exceeds normal levels so that I can manage my budget and avoid unexpected fees."
Description

Implement analytics that identify spending patterns and trigger customizable alerts for unusual wallet activity, such as rapid fee accumulation or large deposits. Provide summary reports on weekly and monthly spending trends with insights and recommendations to optimize sharing behavior. The alerts and reports will help users manage their wallet proactively and avoid unexpected charges.

Acceptance Criteria
Rapid Fee Accumulation Alert
Given a user’s wallet incurs more than $50 in fees within a 24-hour period, when the system processes the wallet activity, then an “Unusual Fee Accumulation” alert is triggered and displayed in the user’s notifications.
Large Deposit Detection
Given a single deposit exceeding $200 is made into the user’s wallet, when the transaction is recorded, then the system generates a “Large Deposit” alert and logs the event in the transaction insights dashboard.
Weekly Spending Summary Report
Given the end of each week (Sunday 11:59 PM UTC), when the reporting scheduler runs, then a summary report covering total deposits, fees paid, refunds issued, and top spending categories is generated and delivered to the user’s email and in-app notifications.
Monthly Trends Recommendation Generation
Given the completion of each calendar month, when the system compiles the monthly report, then it identifies spending trends (increase or decrease >10% vs prior month) and provides at least two personalized recommendations for optimizing sharing behavior.
Custom Alert Configuration Validation
Given a user sets custom thresholds for spending or deposit alerts, when the user saves the configuration, then the system validates the input values (numeric, within allowed range) and activates the corresponding alerts without errors.

Community Credits

Rewards active sharers and timely borrowers with bonus wallet credits for every successful transaction. Motivates engagement, lowers future rental costs, and fosters a positive sharing economy within the neighborhood.

Requirements

Credit Accrual System
"As an active sharer or borrower, I want to automatically earn community credits for each successful transaction so that I feel rewarded and motivated to continue participating."
Description

Implement a backend system to allocate community credits to users after successful lending or borrowing transactions. This includes calculating rewards based on transaction value and timeliness, updating user wallets, and ensuring transactional integrity. Integration with the existing transaction service is required to automatically trigger credit allocation, increasing user engagement by providing tangible incentives for participation in the sharing economy.

Acceptance Criteria
Credit Allocation After Successful Lending
Given a lending transaction is marked complete, when the system processes the transaction, then the lender’s account receives credits equivalent to the predefined rate for the item lent; and the transaction record logs the credit allocation event.
Reward Calculation Based on Transaction Value
Given a transaction with a known monetary value, when credits are calculated, then the system multiplies the transaction value by the reward rate and rounds to the nearest whole number; and credits awarded match the calculated amount.
Timely Transaction Bonus
Given a borrower returns an item by or before the agreed return date, when the return is confirmed, then the system applies an additional bonus credit percentage to the borrower’s reward and reflects this bonus in the wallet update.
Wallet Update Consistency
Given multiple credit allocation events occur for a user, when each event completes, then the total credits in the user’s wallet equal the sum of previous balance plus all new credits; and any database write failures trigger a rollback, preserving data integrity.
Integration with Transaction Service Trigger
Given a transaction service publishes a ‘transaction complete’ event, when the credit accrual system receives the event, then it automatically initiates credit calculation, processes the allocation, and sends an acknowledgment back to the transaction service within 2 seconds.
Credit Redemption Mechanism
"As a returning user with earned credits, I want to apply my community credits at checkout so that I can lower the cost of my next rental."
Description

Design and implement functionality allowing users to redeem their earned community credits for discounts on future rentals. The system should validate credit balances, apply discounts at checkout, and reflect updated balances in real time. This feature enhances user retention by lowering rental costs and reinforcing positive sharing behaviors.

Acceptance Criteria
Redeeming Credits at Checkout
Given the user has at least 10 community credits, When they apply 10 credits at checkout for an item costing $15, Then the total cost is reduced by $10 and the user's credit balance is decreased by 10.
Insufficient Credit Balance Handling
Given the user has 5 community credits, When they attempt to redeem 10 credits at checkout, Then the system prevents redemption and displays an "Insufficient credits" error message.
Real-Time Balance Update After Redemption
Given the user successfully redeems credits, When the transaction completes, Then the updated credit balance is immediately reflected in the user's wallet view without requiring a page refresh.
Applying Maximum Discount Limits
Given the platform enforces a 50% maximum discount of the rental cost via credits, When the user tries to redeem credits exceeding this limit for a $20 rental, Then only credits equivalent to $10 are applied and a message informs the user of the discount cap.
Cross-Platform Consistency of Credit Redemption
Given the user redeems credits using the mobile app, When they check their account on the web app, Then the redeemed credits and updated balance match exactly across both platforms.
Real-time Credit Balance Display
"As a user, I want to see my current community credit balance in real time so that I know how many credits I have available to use."
Description

Create a UI component in user profiles and the transaction flow to show the current community credit balance. The display should update instantly after credit accrual or redemption, ensuring transparency. This visibility encourages continued engagement by reminding users of their earned benefits.

Acceptance Criteria
Real-time Balance Update After Transaction Completion
Given a user completes a transaction and credits are applied, When the transaction succeeds, Then the credit balance displayed in both the profile and transaction summary updates to reflect the new total within 2 seconds.
Credit Deduction on Reservation Confirmation
Given a user confirms a reservation and credits are deducted, When the system processes the confirmation, Then the credit balance shown updates instantly on-screen without requiring a manual refresh.
Credit Accrual on Successful Item Return
Given a borrower returns an item and the lender approves the return, When the lender confirms the return in the system, Then the borrower's credit balance increases by the correct amount within 2 seconds and the change is visible in both the profile and transaction flow.
Profile Page Balance Refresh on Opening
Given a user navigates to their profile page, When the page loads or is manually refreshed, Then the displayed credit balance matches the latest backend value within 2 seconds.
Transaction Flow Balance Display Consistency
Given a user is in the transaction checkout flow, When a credit deduction or accrual event occurs mid-flow, Then the credit balance UI component updates immediately and remains consistent across all screens without discrepancies.
Credit Expiry Management
"As a user, I want to receive alerts before my credits expire so that I can redeem them before losing value."
Description

Develop rules and automation to handle credit expiration, including notifications for upcoming expiry and automatic removal of expired credits. The system must log expiration events, inform users proactively, and adjust balances accordingly. This prevents stale credits and encourages timely use.

Acceptance Criteria
Scheduled Credit Expiry Alert
Given a user has credits expiring within 7 days When the daily notification job runs Then the user receives an email and in-app notification listing each expiring credit with its expiration date
Daily Credit Expiration Cleanup
Given the system date matches a credit’s expiration date When the expiration job executes at midnight Then the expired credit is removed from the user’s balance and a corresponding expiration event log is created
Balance Reflection Post-Expiration
Given a user’s credits have expired When the user views their wallet balance after midnight Then the displayed balance excludes expired credits and matches the updated balance stored in the database
Audit Log for Credit Expiry
Given a credit expires When the expiration job runs Then an audit entry is recorded with credit ID, user ID, original issue date, expiration date, and action type 'Expired'
Notification Preference Respect
Given a user has disabled expiration notifications When credits are about to expire Then no email or in-app notification is sent to that user while notifications continue for other users
Credit Notification System
"As a user, I want to get notifications when I earn or use credits so that I stay informed about my credit activity."
Description

Implement notification workflows (email, push) to alert users when they earn credits, apply credits, or when credits are nearing expiration. Notifications should be timely and contextually relevant, driving user awareness and ensuring smooth credit utilization.

Acceptance Criteria
Credit Earned Notification Sent
Given a user completes a successful lending transaction When the transaction is marked as completed Then the user receives an email and push notification within 5 minutes stating the number of credits earned and updated credit balance
Credit Applied Notification Received
Given a user applies community credits to a borrowing transaction When the booking is confirmed Then the user receives a notification detailing the credits used and remaining credit balance
Upcoming Credit Expiration Alert
Given a user has credits expiring in 7 days When the system processes daily expiration checks Then the user receives an email and push notification alerting them of the expiring credits and the exact expiration date
Final Credit Expiration Notice
Given credits are due to expire in 24 hours When the system processes the daily expiration check Then the user receives a high-priority notification prompting immediate use of the expiring credits
User Notification Preference Compliance
Given a user has set notification preferences for community credits When a credit-related notification event is triggered Then notifications are only sent via the user’s opted-in channels and suppressed on all other channels
Admin Credit Management Dashboard
"As an admin, I want to adjust user credit balances and review credit transaction history so that I can handle disputes and generate usage insights."
Description

Build an administrative dashboard for moderators to view and manage user credits. Features include manual adjustment of credits, viewing transaction logs, and generating reports. This tool supports operational oversight and user support in exceptional cases.

Acceptance Criteria
Accessing Credit Management Dashboard
Given the moderator is logged in and on the Admin Dashboard, When they select 'Credit Management', Then the Credit Management Dashboard loads within 2 seconds and displays the total credits across all users, recent credit adjustments, and a searchable user list.
Manual Credit Adjustment
Given the moderator is viewing a specific user's profile in the dashboard, When they enter a credit amount and select 'Adjust Credits', Then the system updates the user's credit balance accordingly, records the change in the transaction log, and displays a confirmation message within 3 seconds.
Viewing Transaction Logs
Given the moderator accesses the 'Transaction Logs' tab, When they filter by date range or user ID, Then the dashboard displays matching log entries, including timestamp, user ID, adjustment amount, and moderator ID, with results paginated at 20 entries per page.
Generating Credit Reports
Given the moderator clicks 'Generate Report' for a specified date range, When the system processes the request, Then a downloadable CSV report is generated within 5 seconds containing summary metrics and individual transactions for that period.
Audit Trail Verification
Given a moderator reviews the audit section, When they select any credit adjustment entry, Then detailed audit information is shown, including pre-adjustment balance, post-adjustment balance, reason, moderator ID, and timestamp.

Zone Watch

Draw and save custom geofenced zones on the map to receive instant notifications when matching items become available within those areas. This ensures you never miss a nearby tool or gadget that fits your needs, even while on the go.

Requirements

Custom Zone Drawing
"As a community member, I want to draw and save a custom zone on the map so that I can monitor item availability in my preferred area."
Description

Provide an intuitive map interface that allows users to draw, name, and save custom geofenced zones using polygon drawing tools. The feature integrates seamlessly with the existing map component, letting users tap points or drag edges to define boundaries. Saved zones persist across sessions and sync across devices, enabling users to curate multiple areas of interest. The system includes validation to enforce minimum area requirements and prevent overlapping zones, ensuring reliable definitions. Implementation encompasses UI controls for drawing modes, backend storage of geo-coordinates, and retrieval APIs. The expected outcome is that users can easily create spatial filters to receive location-based notifications.

Acceptance Criteria
Drawing and Saving a New Geofence
Given the user is in draw mode on the map When the user taps to add polygon points and names the zone Then the zone is saved and visible in the zone list with correct boundary coordinates
Validating Minimum Area Requirement
Given the user completes drawing a zone When the calculated area is below the minimum threshold Then an error message is displayed and the zone is not saved
Preventing Overlapping Zones
Given the user draws a new zone When any segment overlaps an existing zone Then the system prevents saving and highlights the overlapping regions
Syncing Saved Zones Across Devices
Given a user saves zones on one device When the user logs in on another device Then all saved zones appear correctly without manual refresh
Loading Persisted Zones on Login
Given the user has existing zones stored in their account When they log in on any session Then all persisted zones are loaded and rendered on the map
Notification Preferences Configuration
"As a user, I want to customize how and when I receive zone notifications so that I only get alerts that matter to me."
Description

Enable users to configure notification preferences for each saved zone, including delivery channels (push, email, SMS), frequency (immediate, hourly digest, daily summary), and threshold criteria (new items only, specific categories). This feature integrates with the existing notification service and settings UI. Implementation requires new preference fields in the backend, UI controls for selecting channels and cadence, and updates to the notification dispatch workflow. The expected outcome is that users receive tailored alerts matching their communication style and reduce notification fatigue.

Acceptance Criteria
Configuring Notification Channels
Given a user has a saved zone, When they open the notification preferences for that zone, Then they can select any combination of push, email, and SMS channels and save those selections successfully.
Setting Notification Frequency
Given a user is in the preferences UI for a zone, When they choose a frequency option (immediate, hourly digest, daily summary), Then the selection is persisted and used to schedule notifications at the chosen cadence.
Defining Threshold Criteria
Given a user views threshold settings for a zone, When they specify filters (new items only or specific categories), Then only items matching those filters trigger notifications.
Updating Existing Preferences
Given a user has previously configured preferences for a zone, When they modify any channel, frequency, or threshold setting, Then the updated preferences overwrite the old settings and persist on reload.
Notification Dispatch According to Preferences
Given a new item becomes available in a saved zone and matches the user's criteria, When the dispatch workflow runs, Then notifications are sent via the selected channels at the configured frequency.
Zone Management Dashboard
"As a user, I want to view and manage all my saved zones in one place so that I can update or remove zones as my needs change."
Description

Create a centralized dashboard listing all user-defined zones with options to view on map, edit boundaries, rename, duplicate, or delete. The dashboard displays key statistics for each zone—such as total matched items, last notification timestamp, and active alert settings—and provides a map preview on hover. Integration requires CRUD endpoints for zone entities, a responsive list view component, and synchronization with the map interface. The expected outcome is that users can efficiently organize and maintain their saved zones as their needs evolve.

Acceptance Criteria
Viewing Zones List
Given the user accesses the Zone Management Dashboard When the dashboard loads Then all user-defined zones are displayed in a list sorted alphabetically with key statistics (matched items count, last notification timestamp, alert status) visible for each zone
Editing Zone Boundaries
Given a user selects 'Edit' for a specific zone When the user adjusts the map boundary and saves changes Then the updated boundaries are persisted and reflected immediately in both the dashboard list and the map interface
Renaming a Zone
Given a user selects 'Rename' for a zone When the user enters a new valid name and confirms Then the zone's name updates in the list, map interface, and persists across sessions
Duplicating a Zone
Given a user selects 'Duplicate' on an existing zone When the user confirms duplication Then a new zone with identical boundaries and settings appears in the list with a default name appended '(Copy)' and is selectable on the map
Deleting a Zone
Given a user selects 'Delete' for a zone When the user confirms deletion in the dialog Then the zone is removed from the dashboard list, map interface, and all associated data is deleted permanently
Map Preview on Hover
Given a list of zones When the user hovers over a zone entry Then a tooltip displays a map preview of the zone boundaries near the cursor without blocking other UI elements
Real-time Item Visualization
"As a user, I want to see available items highlighted on my map within my defined zones so that I can explore opportunities immediately."
Description

Implement a map layer that highlights items available within saved zones in real time. Items inside a zone are marked with distinct colors or shaded overlays corresponding to each zone. The feature integrates with the live item feed API and map rendering engine to fetch and display updates dynamically as items are listed, reserved, or returned. Marker clustering and hover details improve usability at different zoom levels. The expected outcome is that users can visually identify and explore available items within their zones without waiting for notifications.

Acceptance Criteria
Item Availability Highlight in Active Zone
Given a user has a saved zone and items are available inside that zone, when the map layer loads, then all items within the zone must be highlighted with the zone’s distinct color overlay within 2 seconds of loading.
Marker Clustering at Different Zoom Levels
Given multiple item markers within close proximity inside a zone, when the map zoom level is below 12, then markers must cluster into a single group icon and expand back into individual markers when zoomed in above level 12.
Real-time Update on Item Status Change
Given an item inside a saved zone is reserved or returned, when the live feed API sends an update, then the map marker for that item must reflect the new status icon within 3 seconds of receiving the update.
Hover for Item Details within Zone
Given the user hovers over an item marker inside a saved zone, then a tooltip must appear displaying the item’s name, owner information, current availability status, and distance from the user within 500 milliseconds.
Zone Color-coding Consistency
Given overlapping saved zones with distinct colors, when an item falls within multiple zones, then its marker must display the highest-priority zone color with a visual indicator denoting multi-zone coverage.
Zone Import and Export
"As a power user, I want to export and import my geofence zones so that I can back them up or share them with my neighbors."
Description

Allow users to export their saved geofence zones as GeoJSON or JSON configuration files and import them back into the app or share with other users. The feature integrates with profile settings and includes UI elements for file download, upload, and link-based sharing. Implementation involves serialization and deserialization endpoints, validation logic to ensure imported zones meet format and area requirements, and conflict resolution for duplicate zone names. The expected outcome is that users can back up, transfer, or distribute their zone definitions, fostering collaboration and portability.

Acceptance Criteria
Exporting a Single Zone
Given the user has drawn and saved at least one geofence zone, when they select a zone and click the “Export” button, then the system downloads a valid GeoJSON file named <zone_name>.geojson containing the correct geometry and properties of that zone.
Exporting All Zones at Once
Given the user has multiple saved zones, when they choose the “Export All” option, then the system packages all zones into a single JSON configuration file named zones_export.json and initiates the download.
Importing a Valid GeoJSON File
Given the user uploads a properly formatted GeoJSON file via the import interface, when the file passes format and area validation, then each zone is added to their profile, and a success notification listing imported zone names is displayed.
Handling Duplicate Zone Names on Import
Given the user imports zones where one or more names already exist in their profile, when the system detects name conflicts, then it prompts the user to rename, overwrite, or skip each conflicting zone before finalizing the import.
Importing via Shared Link
Given the user clicks a valid shareable link to a zone configuration, when they confirm the import in the app, then the system fetches the JSON, validates it, and adds the zones to their profile without requiring manual file upload.

Hotspot Heatmap

Visualize active item listings as color-coded heat zones on the map, highlighting neighborhoods with the highest sharing activity. Quickly identify where popular items are clustered to streamline your search and snag tools faster.

Requirements

Real-time Heatmap Rendering
"As a community member, I want to see live hotspots of active listings so that I can find popular borrowing opportunities immediately."
Description

Retrieve active item listing coordinates from the backend every 30 seconds and overlay them as a real-time heatmap on the map interface. The system must handle live additions and removals of listings, smoothly updating intensity zones without full map reloads. Integration with the existing listing service API and map SDK is required to ensure data consistency and minimal latency, providing users with an accurate view of current sharing activity.

Acceptance Criteria
Initial Heatmap Rendering
Given the user opens the map interface, When the initial data fetch completes within 5 seconds, Then the heatmap displays all active item listings as color-coded zones matching the fetched coordinates and intensity.
Real-time Listing Additions
Given a new listing is added to the backend, When the 30-second refresh occurs, Then the heatmap includes the new listing without reloading the entire map and updates the appropriate zone intensity.
Real-time Listing Removals
Given an existing listing is removed from the backend, When the 30-second refresh occurs, Then the heatmap removes the corresponding zone data and adjusts zone intensity accordingly without full map reload.
Network Latency Handling
Given the API response is delayed beyond 5 seconds, When the heatmap update is attempted, Then the system retries up to two times and displays a non-blocking notification if updates fail, preserving the previous heatmap display.
High Data Volume Performance
Given more than 1000 active listings are returned, When the heatmap update runs, Then the map updates smoothly within 2 seconds without causing UI frame drops or blocking interactions.
Dynamic Zoom-Level Filtering
"As a user browsing the map, I want the heatmap to adjust as I zoom so that I can see relevant activity at any scale."
Description

Adjust heatmap clustering dynamically based on the current map zoom level. At city-wide views, merge close listings into broader zones; as users zoom in, disperse clusters into individual hotspots for detailed insight. Implement map event listeners to trigger data reprocessing and overlay updates, ensuring clarity and relevance at all scales.

Acceptance Criteria
City-Wide Clustering
Given the map is at zoom level 1-10 When the map is loaded or the user changes zoom Then listings within a 1 km radius merge into a single heat zone and no individual hotspots display
Neighborhood-Level Clustering
Given the map zoom level is between 11 and 14 When the user zooms or pans Then city-wide zones split into neighborhood clusters and heat intensity updates to reflect the count of listings in each cluster
Street-Level Detailing
Given the map zoom level is 15 or higher When the user zooms in Then all individual item listings appear as distinct hotspots and each hotspot’s color intensity matches the number of nearby listings
Rapid Zoom Transition
Given the user zooms quickly across multiple levels When zoom events occur in rapid succession Then the system debounces input to process only the final zoom level change and updates clusters within 200ms of the last event
Real-Time Data Update
Given new listings are added or removed while the map is displayed When data updates are received Then clusters and hotspots refresh automatically without manual reload and visual transitions complete within 500ms
Color-Coded Intensity Legend
"As a first-time user, I want a clear legend that explains the heatmap colors so that I know which areas have more listings."
Description

Provide an explanatory legend that maps color gradients to listing density, ranging from low (cool colors) to high intensity (warm colors). The legend must be prominently displayed on the map, update dynamically with zoom changes, and remain accessible (collapsible) to prevent interface clutter. Design and integrate the legend overlay in alignment with the product’s visual style guide.

Acceptance Criteria
Legend Display on Map Initialization
Given the user opens the Hotspot Heatmap, when the map finishes loading, then the intensity legend is visible by default in the top-right corner of the map.
Collapsible Legend Functionality
Given the intensity legend is displayed, when the user clicks the collapse/expand control, then the legend toggles between collapsed and expanded states without affecting map interaction.
Dynamic Legend Update on Zoom Change
Given the user zooms the map in or out, when the zoom level changes, then the legend updates its density ranges and color gradient intervals to reflect the current zoom scale.
Color-Gradient Mapping Accuracy
Given a set of item listing densities, when the legend displays color segments, then each color corresponds accurately to the correct numerical density range as defined in the style guide.
Style Guide Alignment
Given the product’s visual style guide, when rendering the legend, then the font, colors, spacing, and icons match the design specifications exactly.
Item Category Toggle
"As a homeowner looking for kitchen items, I want to filter the heatmap by category so that I see only relevant listing hotspots."
Description

Enable users to filter the heatmap by item category (e.g., tools, kitchen, sports) via a toggle interface. Selecting categories should update the heatmap overlay to reflect only listings within chosen categories. This requires extending the heatmap query parameters, implementing a multi-select UI component, and ensuring seamless overlay refresh on selection changes.

Acceptance Criteria
Single Category Filter Application
Given the user views the hotspot heatmap When the user selects the 'Tools' category toggle Then the heatmap overlays update to display only tool listings and color zones adjust accordingly
Multiple Category Filter Application
Given the user views the hotspot heatmap When the user selects both 'Kitchen' and 'Sports' category toggles Then the heatmap overlays update to display only kitchen and sports listings
No Category Selected
Given the user views the hotspot heatmap When no category toggles are selected Then the heatmap displays listings from all categories with the default unfiltered overlay
Toggle State Persistence
Given the user selects one or more category toggles When the user navigates away from and then returns to the heatmap Then the previously selected category toggles remain active and the heatmap reflects those selections
UI Multi-Select Component Responsiveness
Given the user interacts with the category toggle UI When the user toggles any category Then the UI component visibly updates selection states within 200ms without layout shift or overlap
Performance Optimization for Large Datasets
"As a power user in a high-activity area, I want the map to load quickly without lag so that I can navigate hotspots smoothly."
Description

Optimize heatmap rendering performance when processing large volumes of listing data. Implement data clustering techniques server-side, leverage client-side caching, and utilize WebGL acceleration for rendering density layers. Conduct front-end profiling and backend load testing to ensure map interactions remain smooth under peak usage.

Acceptance Criteria
Initial Heatmap Rendering under Peak Load
Given a dataset of 50,000 listings when the user opens the heatmap view then the map must become interactive within 2 seconds and maintain at least 30 frames per second during the initial render
Client-Side Caching Usage on Revisit
Given the user revisits the same map region within 5 minutes when the app requests heatmap data then data must be served from the client cache with zero additional API calls and map re-rendering must complete within 1 second
WebGL Rendering Performance Stress Test
Given a WebGL-enabled browser when rendering density layers for 20,000 data points then the heatmap must render in under 1.5 seconds and sustain a minimum of 60 frames per second during continuous interaction
Backend Clustering Accuracy and Response Time
Given an API request for heatmap data in a high-density area when the server applies clustering then the response must be returned in under 500 milliseconds with at least 80% data point reduction while preserving accurate density distribution
Interactive Zoom and Pan Smoothness Test
Given a peak-load scenario when the user zooms and pans the map continuously for 30 seconds then the application must maintain at least 15 frames per second and input latency must not exceed 200 milliseconds

Quick Claim

Reserve an available item directly from the map with a single tap, instantly locking it for a short hold period while you finalize the booking. Eliminate competition for in-demand gear and secure what you need before someone else does.

Requirements

Instant Map Lock
"As a borrower, I want to tap an item on the map to instantly reserve it so that I can ensure no one else takes it while I finalize my booking."
Description

When a user taps an available item on the map, the system instantly locks the item for a predefined hold period. The backend service processes the lock request immediately to prevent any competing claims. The map marker updates to reflect the locked state, and the UI provides clear visual feedback, ensuring users understand that the item is reserved for them while they complete the booking process.

Acceptance Criteria
User taps an available item on the map
Given an item is available on the map When the user taps the map marker Then the system locks the item within 2 seconds and updates the marker to a locked state
Concurrent lock requests by multiple users
Given two users attempt to lock the same item When both requests reach the backend Then only the first request succeeds and the second receives a 'lock unavailable' response
Display of hold period countdown
Given an item is locked for the user When the hold period begins Then a visible countdown timer appears on the map marker showing remaining hold time
Automatic release after hold expiration
Given the user does not complete booking within the hold period When the timer expires Then the system automatically releases the lock and the marker reverts to available state
Error handling for lock failures
Given a network or server error occurs During the lock request When the attempt fails Then the UI displays an error message and allows the user to retry
Hold Timer Countdown
"As a borrower, I want to see how much time I have left to confirm my reservation so that I can act before the hold expires."
Description

Once an item is locked, a real-time countdown timer displays the remaining hold time both on the map marker and in the reservation details view. The countdown updates every second, clearly indicating how long the hold lasts. When the timer reaches zero, the system automatically releases the lock and updates the item’s status.

Acceptance Criteria
Initial Hold Timer Display on Map
Given a user successfully locks an item using Quick Claim, when the lock is established, then a countdown timer is displayed on the map marker showing the full hold duration and updates every second.
Reservation Details Timer Display
Given the user opens the reservation details view during an active hold, when the view loads, then the countdown timer displays the correct remaining hold time and updates every second without delay.
Automatic Release After Timeout
Given an active hold is in progress, when the countdown timer reaches zero, then the system automatically releases the lock, updates the item status to available on the map and in the reservation details, and notifies the user that the hold has expired.
Real-Time Countdown Accuracy
Given the hold timer has been running for more than one minute, when observed over time, then the countdown continues to decrement by one second intervals with a maximum drift of one second per minute.
Timer Behavior on App Foreground/Background
Given the user backgrounds the app with an active hold timer, when the app returns to the foreground before expiration, then the countdown timer resumes with the accurate remaining time reflected immediately.
Timer Paused or Cancelled on User Cancellation
Given the user cancels the active hold before expiration, when cancellation is confirmed, then the countdown timer stops, the lock is released, the item status updates to available, and the reservation details indicate cancellation.
Conflict Resolution & Lock Management
"As a borrower, I want assurance that my quick claim won't be overridden by someone else so that I can trust the system’s reservation process."
Description

Implement robust concurrency control in the backend to handle simultaneous quick-claim requests for the same item. This includes transactional locking or optimistic concurrency checks to ensure only one user can lock an item at a time. The system must gracefully reject or queue conflicting requests and provide clear error messages to users.

Acceptance Criteria
Successful Lock Acquisition by Single User
Given an item is available on the map When a user taps Quick Claim Then the system locks the item exclusively for the defined hold period, displays a confirmation message to the user, and visually indicates the item is on hold.
Concurrent Quick Claim Requests by Multiple Users
Given two or more users initiate Quick Claim on the same available item within a short timeframe When requests arrive concurrently Then the system grants the lock to the first processed request and returns a clear error message to all subsequent requests indicating the item is no longer available.
Error Notification for Failed Lock Request
Given a user attempts Quick Claim on an item that has just been locked by another user When the request is processed Then the system returns an error message stating “Item is already on hold,” and suggests the user refresh the map or join a waitlist if available.
Lock Release After Hold Period Expiry
Given a user holds a lock on an item and does not complete the booking within the configured hold period When the hold period expires Then the system automatically releases the lock, updates the item’s availability status on the map, and notifies the original user of the release.
Queued Requests Handling Post-Lock Expiry
Given multiple Quick Claim requests queued for an item When the current lock expires Then the system processes queued requests in order of arrival, grants the lock to the next request, notifies that user of successful hold, and informs the rest that the item has been claimed.
Real-time Map Marker State Updates
"As a user, I want to see which items are available or on hold at a glance so that I can make quick decisions on what to reserve."
Description

Map markers must dynamically reflect each item’s current status: available, locked, booked, or hold expired. Status changes should propagate in real time to all users viewing the map. Each status has a distinct marker color and tooltip to convey availability and reservation details at a glance.

Acceptance Criteria
Real-Time Marker Color Update on Lock
Given User A locks an available item via Quick Claim When the server confirms the lock Then the map marker changes to the locked status color for User A immediately and for all other users within 2 seconds
Real-Time Marker Color Update on Booking
Given User A confirms a booking during the hold period When the server processes the booking Then the map marker changes to the booked status color in real time for all users within 2 seconds
Marker Reverts to Available on Hold Expiration
Given an item hold expires without a confirmed booking When the hold expiration event is processed by the server Then the map marker reverts to the available status color across all clients within 2 seconds
Tooltip Displays Correct Reservation Details
Given a marker is in locked or booked state When a user hovers over or taps the marker Then the tooltip displays the current status, neighbor’s name, and expiration or booking window details, updating instantly on any status change
Map Initial Load Reflects Current Status
Given a user opens the Neighborly map view When the map completes loading Then all markers display the correct status color and tooltip information based on the latest server data
Pre-Expiration Alerts
"As a borrower, I want to receive an alert before my hold expires so that I can finalize my booking or extend the hold without losing the reservation."
Description

Configure in-app notifications to alert users when their hold timer reaches predefined thresholds (e.g., 1 minute remaining) and when the hold expires. Alerts include actionable options to extend the hold or proceed to booking. This feature requires integrating with the app’s notification service and handling user actions within the alert.

Acceptance Criteria
One-Minute Remaining Alert
Given a user has an active hold with exactly one minute remaining, when the timer reaches one minute, then the system must send an in-app notification titled “1 Minute Remaining” containing two buttons: “Extend Hold” and “Complete Booking.”
Hold Expiration Alert
Given a user’s hold timer reaches zero, when the hold expires, then the system must send an notification titled “Hold Expired” containing two buttons: “Extend Hold” and “Release Item,” and the item becomes available to others.
Extend Hold Action
Given a user taps “Extend Hold” in any pre-expiration or expiration alert, when the extension request is processed, then the hold timer resets to the original hold duration and the system displays a confirmation message “Hold Extended.”
Complete Booking Action
Given a user taps “Complete Booking” in the one-minute alert, when the action is confirmed, then the system navigates the user to the booking confirmation page with the item marked as booked and the hold released.
Background Notification Delivery
Given the app is in the background or closed, when a hold timer reaches a predefined threshold (one minute remaining or expiration), then the system must deliver a push notification with the appropriate title and actionable options matching the in-app alerts.

PathFinder

Generate turn-by-turn directions from your current location to the item pickup point, seamlessly integrating with your preferred navigation app. Optimize your route for the quickest travel time and simplify coordination for hassle-free pickups.

Requirements

Real-Time Navigation Integration
"As a community member, I want to launch my preferred navigation app with the item's pickup location preloaded so that I can easily follow familiar turn-by-turn directions."
Description

Enable users to seamlessly launch their preferred navigation app (e.g., Google Maps, Apple Maps, Waze) directly from Neighborly's PathFinder feature. The system should securely transfer pickup location coordinates and route instructions, ensuring a smooth transition between the Neighborly app and the navigation application. This integration enhances user convenience by leveraging familiar navigation tools for real-world directions.

Acceptance Criteria
Launching Preferred Navigation App
Given the user is on the PathFinder pickup details screen When the user taps the “Navigate” button Then the system launches the user’s default navigation application with the pickup location coordinates preloaded
Coordinate Transfer Validation
Given the navigation app has launched When the route is displayed Then the destination latitude and longitude must exactly match the pickup point provided by Neighborly
Route Optimization Selection
Given multiple route options are available in the preferred navigation app When Neighborly transfers the route request Then the system must select the route optimized for shortest travel time
Error Handling for Unsupported Apps
Given the user has no supported navigation apps installed When the user taps the “Navigate” button Then the app displays an inline message directing the user to install or select a supported navigation application
Permission Handling for Location Access
Given the user has not granted location permission When the user initiates navigation Then the app prompts for location access and only proceeds to launch the navigation app after permission is granted
Route Optimization Algorithm
"As a user, I want the route to the pickup point to be optimized for the quickest travel time so that I can arrive as efficiently as possible."
Description

Implement an advanced routing engine that computes the fastest and most efficient path from the user's current location to the pickup point, accounting for real-time traffic conditions, road closures, and other dynamic variables. The algorithm should update continuously and integrate with third-party traffic data providers to maintain accurate and optimal route calculations.

Acceptance Criteria
Fastest Route under Normal Traffic Conditions
Given the user’s current location and a specified pickup point, when traffic data is within normal parameters, then the algorithm computes the route with the shortest estimated travel time and displays it to the user within 2 seconds.
Dynamic Rerouting for Unexpected Road Closures
Given a road closure is detected along the current route, when the user is en route, then the algorithm recalculates and presents an alternate optimal path within 5 seconds of receiving the closure notification.
Integration with Third-Party Traffic Data Providers
Given live traffic data from the integrated provider is available, when the user requests a route, then the algorithm uses the latest data to adjust segment travel times and ensures the recommended path reflects real-time conditions.
Continuous Route Updates during Navigation
Given the user has started navigation, when traffic conditions change by more than 15%, then the system updates the remaining route and estimated time of arrival in real time without user intervention.
Seamless Handoff to Preferred Navigation App
Given the optimal route is calculated, when the user selects their preferred navigation app, then the system launches the app with the correct turn-by-turn directions and estimated arrival time preloaded.
ETA and Progress Tracking
"As an item owner, I want to see the borrower's ETA and progress so that I can prepare for their arrival accordingly."
Description

Provide users with accurate estimated time of arrival (ETA) updates and real-time progress tracking within the Neighborly app. The feature should display the user's current location on the route, predicted arrival times, and automatically recalibrate as conditions change, giving both borrower and lender clear visibility into pickup timing.

Acceptance Criteria
Viewing Initial ETA
Given a user taps 'Get Directions' for an item pickup point, When the app generates the route, Then the app displays an ETA that is accurate within ±1 minute of the actual travel time.
Real-Time Progress Updates
Given the user is en route to the pickup point, When the user’s location changes, Then the app updates the user’s position on the map every 5 seconds with a location accuracy of within 20 meters.
Automatic ETA Recalculation
Given the app detects a traffic delay impacting arrival by more than 2 minutes, When the delay is identified, Then the app recalculates the ETA and displays the updated ETA within 10 seconds.
ETA Sharing with Lender
Given the borrower begins navigation to the pickup point, When the navigation session starts, Then both borrower and lender apps display the same real-time ETA updates.
Connection Loss Handling
Given the app loses GPS or network connection during navigation, When the connection is lost, Then the app shows the last known ETA with a warning message and automatically resumes live tracking and ETA updates when connection is restored.
Alternate Route and Recalculation
"As a user, I want the app to propose alternative routes when traffic conditions worsen so that I can choose the fastest available path."
Description

Detect deviations from the planned route or sudden traffic changes and automatically recalculate alternative paths. Offer users the option to accept or decline new route suggestions, ensuring flexibility while maintaining route efficiency. Continuous monitoring and swift recalculation should minimize travel delays.

Acceptance Criteria
Route Deviation Detection
Given the user deviates more than 50 meters from the planned path, when the system detects the deviation, then it recalculates an alternative route within 3 seconds and updates the navigation app accordingly.
Traffic Disruption Handling
Given sensors detect a traffic slowdown or incident along the current route, when the average speed on the next segment drops below 20 km/h or congestion rating exceeds 4 out of 5, then the system generates and displays at least two alternative routes within 5 seconds.
New Route Acceptance
Given the system presents an alternative route suggestion, when the user taps "Accept", then the navigation immediately switches to the new route, provides an updated ETA, and confirms the switch with a toast message.
Decline Route Suggestion
Given the system presents a new route suggestion, when the user taps "Decline" or ignores the suggestion for more than 10 seconds, then the system continues guiding along the original route without further prompts for that segment.
Recalculation Performance
Given continuous navigation is active, when network connectivity is lost and then restored, then the system recalculates the current route and synchronizes with the navigation app within 5 seconds of reconnection.
In-App Map Preview
"As a user, I want to preview my route on an in-app map so that I can understand my path before launching an external navigation application."
Description

Embed an interactive map preview within the PathFinder interface that allows users to view the route overview, zoom in/out, and switch map views (e.g., satellite, terrain) before launching an external navigation app. The preview should highlight key waypoints, estimated travel time, and distance to provide immediate route context.

Acceptance Criteria
Quick Route Overview Display
Given the user opens the in-app map preview, When the map loads, Then the full route from current location to pickup point is displayed within 2 seconds
Zoom and Pan Interaction
Given the route overview is visible, When the user pinch-zooms or drags the map, Then the map adjusts zoom level and center smoothly without losing route overlay
Map View Toggle Functionality
Given the map preview is displayed, When the user selects satellite or terrain view, Then the map switches to the chosen view within 1 second
Waypoint Highlight Accuracy
Given the user views the route, When the map displays waypoints, Then each waypoint marker corresponds precisely to the pickup location coordinates
Estimated Time and Distance Display
Given the route is shown, When the map preview renders, Then the estimated travel time and distance appear above the map with accurate values within ±5% of navigation app estimates
Geo-fenced Arrival Alerts
"As a lender, I want to receive a notification when the borrower is near the pickup location so that I can get ready to hand over the item."
Description

Implement geo-fencing around the pickup location to automatically trigger arrival notifications when the user enters a defined radius (e.g., 500 meters). The system should send push notifications to both borrower and lender, updating status to 'En Route' or 'Arrived'. Geofencing should work reliably across iOS and Android platforms, conserve battery, and respect privacy policies.

Acceptance Criteria
User Enters Geo-Fence Radius
Given the borrower has granted location permissions and scheduled a pickup When the borrower’s device enters within a 500-meter radius of the pickup location Then the system sends a push notification to both borrower and lender with the status “Arrived” and updates the pickup status accordingly.
User Remains Outside Geo-Fence
Given the borrower has scheduled a pickup and enabled geofencing When the borrower’s device is detected beyond the 500-meter radius of the pickup location Then no arrival notification is sent and the pickup status remains “En Route.”
Battery Optimization for Geofencing
When geofencing is active during the borrower’s trip Then location monitoring uses low-power mode and does not exceed 5% device battery consumption per hour.
User Privacy and Consent Handling
Given the borrower and lender must explicitly grant location permissions When either party revokes consent or disables location services Then geofencing is immediately deactivated, no location data is processed, and no notifications are sent.
Cross-Platform Reliability
Given the feature is implemented on both iOS and Android When the borrower enters the defined geofence radius Then arrival notifications are triggered within 10 seconds in at least 95% of test cases on each platform.

Availability Timeline

Use an interactive time slider overlay on the map to preview when items will be available throughout the day. Plan your borrowing schedule in advance by seeing future availability windows, ensuring you pick up tools at the perfect time.

Requirements

Interactive Time Slider Control
"As a Neighborly borrower, I want an interactive time slider so that I can view when items are available throughout the day and plan my pickup accordingly."
Description

Enable users to manipulate a slider UI element to select a specific time or time range. The slider appears above the map and allows precise adjustments, updating availability overlays dynamically as the user drags. By integrating with the map component, the control reflects local time zones, ensures smooth animations, and provides visual feedback. This requirement enhances planning, reduces booking conflicts, and improves user engagement by letting borrowers preview item availability at any hour.

Acceptance Criteria
Single Time Point Selection
Given the time slider is visible above the map, when the user drags the handle to a specific hour, then the map overlay updates immediately to display item availability at that exact time.
Time Range Selection
Given the interactive slider supports two handles, when the user sets a start and end time, then the map highlights availability windows only within the selected time range.
Local Time Zone Reflection
Given the user’s device is set to a local time zone, when the slider renders and is moved, then the times displayed on the slider and availability overlays correspond to the user’s local time zone.
Dynamic Overlay Update Performance
Given the user drags the slider handle, when the handle moves more than one minute, then the map overlay refreshes within 200 milliseconds and no loading spinner or freeze occurs.
Smooth Animation and Drag Feedback
Given the user is dragging either slider handle, when the drag begins and ends, then the handle color changes to indicate active drag, and the slider animation maintains at least 60 frames per second.
Availability Overlay on Map
"As a borrower, I want availability periods highlighted on the map so that I can easily spot when and where items are accessible."
Description

Render a semi-transparent colored overlay on the map corresponding to item availability windows. Each item marker shows colored segments for available periods, updated in real-time as the slider moves. The overlay must handle multiple items without clutter, using distinct colors or patterns and offering tooltips on hover or tap. This requirement ensures borrowers can quickly identify available items visually, streamlining decision-making and improving the user experience.

Acceptance Criteria
Viewing Single Item Availability
Given the map displays item markers and the time slider is set to a specific hour, When the user views an item whose availability window includes that hour, Then the marker’s overlay segment for that item is colored semi-transparent green at that time period.
Comparing Multiple Items Availability
Given multiple items with overlapping and distinct availability windows and the time slider set to a chosen hour, When the user scans the map, Then each marker shows colored or patterned segments that accurately represent each item’s availability without visual overlap or clutter.
Real-Time Slider Interaction
Given the user drags the time slider across a range of hours, When the slider moves, Then all item overlay segments update within 200ms to reflect the availability corresponding to the slider’s current position.
Tooltip Display on Hover
Given the user hovers or taps on an item’s colored overlay segment, When the overlay is active, Then a tooltip appears displaying the item name, availability start and end time, and remaining available quantity.
Overlay Clarity at Peak Usage Times
Given the map displays more than 20 items within view during peak hours and the time slider is set to a busy time, When the user views the map, Then overlays remain distinct using unique colors or patterns and do not occlude marker identification or map readability.
Real-time Availability Updates
"As a user, I want the availability timeline to update live so that I always see the most current item schedules and avoid booking conflicts."
Description

Implement a WebSocket or long-polling service to push availability status changes instantly to the client. The system should detect new bookings, cancellations, or schedule adjustments and refresh the timeline without page reloads. It must handle concurrency and edge cases, ensuring data consistency across sessions. This real-time capability keeps the timeline accurate, minimizes confusion, and enhances trust in the platform.

Acceptance Criteria
Real-time Update on New Booking
Given the user is viewing the Availability Timeline, when another user books an item for a future time slot in a separate session, then the timeline must reflect the new booking within 2 seconds without requiring a page reload, marking the time slot as unavailable.
Real-time Update on Cancellations
Given the user is viewing the Availability Timeline, when a booking is canceled by another user, then the canceled time slot must revert to an available state within 2 seconds without a page reload.
Real-time Update on Schedule Changes
Given the user is viewing the Availability Timeline, when an existing booking’s start or end time is modified in another session, then the timeline must update the affected time slots within 2 seconds to reflect the new occupied period.
Concurrent Booking Conflict Resolution
Given two users attempt to book the same time slot concurrently, then the server must ensure only one booking is confirmed, the timeline must display the confirmed booking as occupied, and the unsuccessful user must receive an error notification within 2 seconds.
Reconnection After Network Interruption
Given the user’s network connection is lost for up to 60 seconds while viewing the Availability Timeline, when the connection is re-established, then the client must resynchronize with the server and update the timeline to reflect current availability within 5 seconds.
Future Availability Data API
"As a developer, I want an API that provides future availability data so that the timeline control can load accurate booking windows on demand."
Description

Develop a backend API endpoint that returns availability windows for all items within a specified date and time range. The endpoint should support pagination, filters by item type or location, and return structured JSON including start and end timestamps. It must enforce authentication and rate limits, and integrate with existing inventory and booking services. This API drives the client-side timeline, enabling efficient data fetching and scalability.

Acceptance Criteria
Date Range Availability Request
Given a valid auth token When requesting availability with startDate=2025-07-10T08:00 and endDate=2025-07-10T18:00 Then the API returns availability windows for all items within that range
Item Type and Location Filter
Given valid auth and filters itemType and location When requesting availability Then only windows matching the specified item type and location are returned
Pagination of Results
Given valid auth and parameters page and pageSize When requesting availability Then the response includes the correct subset of availability windows and metadata totalPages and currentPage
Authentication Enforcement
When requesting availability without a valid auth token Then the API responds with 401 Unauthorized
Rate Limiting
Given more than 100 requests per minute from the same user When exceeding the rate limit Then the API responds with 429 Too Many Requests
Structured JSON Response
Given a valid request When the API responds Then the JSON payload includes itemId, startTimestamp, endTimestamp in ISO 8601 format
Availability Detail Tooltip
"As a borrower, I want to see details when I hover over an availability slot so that I can understand the item's specifics and book it immediately."
Description

On hover or tap of an availability segment or marker, display a tooltip showing item name, availability start and end times, location, and quick actions like request hold or view details. The tooltip must adapt to screen boundaries, support keyboard navigation, and render instantaneously. Integrate with the booking workflow so users can initiate reservations directly from the tooltip. This requirement enhances interactivity and reduces clicks in the user journey.

Acceptance Criteria
Desktop Hover Trigger
Given a user hovers over an availability segment on the map in a desktop browser, when the hover lasts at least 100ms, then a tooltip must appear adjacent to the segment displaying item name, availability start and end times, and location within 200ms.
Mobile Tap Trigger
Given a user taps on an availability marker on a mobile device, then a tooltip must appear adjusted fully within the screen boundaries without clipping or overflow.
Keyboard Navigation Accessibility
Given a user navigates via keyboard and focuses on an availability segment, when they press Enter or Space, then the tooltip must display and allow navigation through quick actions using Tab and activation via Enter.
Quick Action Functionality
Given the tooltip is visible, when a user clicks 'Request Hold', then the booking workflow modal must open pre-filled with the item and selected time details; and when they click 'View Details', they must be navigated to the item's detail page.
Tooltip Responsive Positioning
Given the tooltip is triggered near the edge of the map viewport, then it must automatically reposition to remain fully visible without overlapping other UI elements.
Performance Rendering
Given the user initiates a hover or tap, then the tooltip must render and become fully interactive within 100ms of the trigger event.
Calendar Sync Integration
"As a user, I want to sync item availability with my calendar so that I can plan my day without switching apps."
Description

Allow users to sync available slots with external calendars (Google Calendar, Outlook, Apple Calendar). Provide an export or subscribe button that generates an iCal feed for the selected item and date range. Ensure proper feed formatting, authentication, and automatic updates when availability changes. This integration helps users manage borrowing schedules within their personal calendars, increasing convenience and engagement.

Acceptance Criteria
User subscribes to item calendar feed
Given a logged-in user viewing an item’s availability timeline When the user clicks the “Subscribe to Calendar” button Then the system generates a valid HTTPS iCal feed URL for the selected item and date range and displays it for subscription
Validation of iCal feed content
Given a user imports the provided iCal feed URL into a calendar client When the client retrieves the feed Then the calendar displays events matching the item’s availability windows with accurate start and end times, correct time zones, and descriptive titles
Automatic update of calendar events upon availability change
Given the item’s availability schedule is modified in the system When availability is added, edited, or removed Then the iCal feed updates these changes within 15 minutes and synced events reflect the updated schedule in subscriber calendars
Secure access control for private items
Given an item is marked as private requiring authorization When a user attempts to access or generate its iCal feed Then the system validates the user’s credentials and returns the feed only if authorized, otherwise returns a 401 Unauthorized error
Compatibility testing across calendar providers
Given the iCal feed URL is added to Google Calendar, Outlook, and Apple Calendar When each provider imports the feed Then events and availability windows display correctly without import errors and recurring availability rules are honored consistently

Skill Wallet

Earn and store credits by offering your skills—like gardening, tutoring, or handyman work—in exchange for borrowing high-value items. Redeem these credits directly against rental fees, creating a seamless, cash-free transaction that rewards active community participation.

Requirements

Credit Accrual Logging
"As a community member offering tutoring services, I want my completed session to automatically grant credits to my Skill Wallet so that I can seamlessly redeem them for borrowing items without manual input."
Description

The system must automatically record and attribute credits to a user’s Skill Wallet when they complete an approved skill-based service. This includes integration with scheduling, service completion confirmation, and validation mechanisms to ensure accuracy. Users benefit from real-time visibility into earned credits, fostering trust and encouraging participation. Implementation requires hooking into service workflows, updating the wallet in real-time, and providing audit trails for future reference.

Acceptance Criteria
Crediting User Upon Service Completion
Given a user completes a scheduled skill-based service and the service provider confirms completion, when the confirmation is processed then the system must record the appropriate number of credits in the user’s Skill Wallet within 5 seconds.
Real-Time Wallet Balance Update
When a new credit is added to the Skill Wallet then the updated balance must be displayed on the user’s dashboard within 3 seconds.
Validation of Credit Attribution Against Service Records
Each credited transaction must reference the associated service ID and scheduled time; any discrepancies must trigger an alert for manual review.
Audit Trail Generation
For every credit accrual event, the system must log a record including user ID, service ID, timestamp, credits awarded, and confirmation status; logs must be retrievable via API within 2 seconds.
Error Handling in Credit Accrual
If service confirmation fails due to system errors or invalid data then the system must not award credits and must send an error notification to the operations team within 15 minutes.
Credit Redemption Interface
"As a user with accrued credits, I want to apply my Skill Wallet balance to my rental checkout so that I can reduce or eliminate out-of-pocket payment quickly."
Description

Develop an intuitive interface within the checkout process that allows users to apply their Skill Wallet credits to rental fees. The interface should clearly display available credit balance, conversion rates, and any remaining payable amount. By integrating this feature directly into the payment workflow, users experience a seamless, cash-free transaction that highlights savings and reinforces community engagement.

Acceptance Criteria
Applying Skill Wallet Credits at Checkout
Given the user has a positive Skill Wallet balance When they reach the payment step of checkout Then an 'Apply Credits' option is prominently displayed And selecting it reduces the rental fee by no more than the available credit balance And the payable amount is recalculated in real time
Displaying Credit Balance and Conversion Rates
When the checkout page loads Then the interface shows the user’s current credit balance in both credit units and currency equivalent And displays the conversion rate used to calculate that value And provides a tooltip explaining how credits convert to currency
Handling Insufficient Credit Scenarios
Given the user’s credit balance is less than the total rental fee When they attempt to apply credits Then the system applies the full credit balance but not beyond it And displays a clear message indicating the maximum credit applied And updates the remaining payable amount accordingly
Partial Payment with Credits
Given the rental fee exceeds the user’s credit balance When credits are applied And the user proceeds to payment Then credits are deducted from the balance And the remaining fee is presented for payment via the selected payment method And the final summary shows both credits used and amount charged to the card
Reviewing Credit Transaction Summary
After completing payment When the transaction confirmation screen appears Then it lists credits redeemed, savings achieved, remaining credit balance And provides a link to the full Skill Wallet transaction history for further details
Skill Verification System
"As a borrower seeking handyman help, I want to see that the provider’s skills are verified so that I can trust their expertise and feel confident when they earn credits."
Description

Implement a system to verify and validate users’ skill offerings before they can earn credits. Verification may include peer reviews, badges, or third-party endorsements to ensure quality and reliability. This feature integrates with user profiles and service listings, giving credit to trustworthy contributors and maintaining community standards. Verified skills boost confidence among borrowers and uphold the integrity of the Skill Wallet ecosystem.

Acceptance Criteria
Peer Review Verification
Given a user submits a skill for verification and 5 verified peers evaluate it, when at least 3 peers provide positive reviews within 7 days, then the system marks the skill as 'Peer-Verified' and awards 10 Skill Wallet credits to the user.
Admin Badge Issuance
Given a user's skill application meets quality standards and an admin approves it, when the admin clicks 'Approve', then the system issues a 'Verified Expert' badge on the user's profile and increments the badge count by one.
Third-Party Endorsement Verification
Given a user uploads a third-party endorsement document, when the document is automatically validated via the partner API within 48 hours, then the system links the endorsement to the user's skill profile and displays an 'Endorsed by Partner' badge.
Manual Review Request Workflow
Given a skill submission fails peer and third-party checks, when the user requests a manual review, then the system creates a 'Under Manual Review' ticket for the verification team and updates the skill status within 24 hours.
Verification Status Display
Given a borrower views a service listing, when the listing includes a verified skill, then the system displays the verification badge icon with a tooltip detailing the verification method on the listing page.
Transparent Credit Ledger
"As an active Skill Wallet user, I want to view a complete history of my credit transactions so that I can track my contributions and expenditures accurately."
Description

Create a detailed ledger within the Skill Wallet that logs every credit transaction—earned, redeemed, or expired. The ledger should offer filtering, sorting, and export capabilities for users who want auditable records. Providing transparency builds user trust, enables dispute resolution, and gives community administrators oversight over credit flows.

Acceptance Criteria
Viewing Credit Transaction History
Given the user is authenticated and on the Skill Wallet ledger screen, When the page loads, Then the ledger displays all credit transactions the user has earned, redeemed, or expired in reverse chronological order; And each entry shows the transaction date, transaction type, credit amount, and resulting balance.
Filtering Transactions by Type and Date Range
Given the user is on the credit ledger page, When the user applies a filter for transaction type ‘redeemed’ and date range ‘2025-06-01’ to ‘2025-06-30’, Then only transactions matching those filters are displayed; And the total count and sum of matching transactions are correctly updated.
Sorting Transactions by Date and Amount
Given the user is on the ledger page, When the user clicks the column header ‘amount’ or ‘date’, Then the transactions are sorted ascending or descending accordingly; And the UI indicates the current sort order with an arrow icon.
Exporting Ledger to CSV
Given the user is on the ledger page, When the user clicks the ‘Export’ button and selects ‘CSV’, Then a CSV file is generated containing all currently filtered transactions with proper headers; And the file downloads automatically within 5 seconds.
Ledger Audit for Dispute Resolution
Given a community administrator accesses a user’s ledger and initiates an audit, When they search for a specific transaction ID, Then the full transaction details are displayed, including timestamps, related user IDs, and any associated notes, enabling resolution of disputes.
Credit Update Notifications
"As a service provider, I want to receive notifications when I earn credits so that I can stay informed about my wallet balance without constantly checking the app."
Description

Enable real-time notifications to inform users when credits are earned or redeemed. Notifications should be delivered via in-app banners, push notifications, and email, offering summaries of the transaction and updated balances. Prompt updates keep users engaged, encourage continued participation, and reduce confusion around credit balances.

Acceptance Criteria
Credits Earned In-App Notification
Given a user completes a service exchange and earns credits, when the transaction finalizes, then the user immediately sees an in-app banner notification displaying the exact credits earned and the updated balance; the banner remains visible for at least 5 seconds and can be dismissed manually.
Credits Redeemed Push Notification
Given a user redeems credits for borrowing an item, when the redemption is processed, then a push notification is sent within 5 seconds containing the number of credits redeemed and the new balance; tapping the notification navigates the user to the transaction details screen.
Email Summary Receipt Delivery
Given a credits transaction (earn or redeem) completes, when processing finishes, then an email summary is sent to the user's registered address within 2 minutes, including transaction date, description, credits earned or redeemed, and updated balance.
Updated Balance Display in App
Given a user opens their Skill Wallet page after any credit transaction, when the page loads, then the displayed credit balance matches the latest value recorded in the system, with no discrepancy against the notification and email details.
Real-Time Notification Latency
Given any credit transaction occurs, when the system triggers notifications, then in-app and push notifications are initiated within 5 seconds and email notifications within 2 minutes; all delivery attempts and timestamps are logged for audit.

Service Scheduler

Coordinate skill-based collateral by booking service sessions alongside item loans. Automatically generate shared calendar invites, set time estimates, and send reminders, ensuring both parties have clear expectations for when and how the skill exchange will take place.

Requirements

Shared Calendar Invite Generation
"As a service borrower, I want the system to automatically generate and send calendar invites to both me and the service provider when I book a session so that we can have the session details in our personal calendars without manual setup."
Description

Automatically create and send calendar invitations to both the borrower and lender when a service session is scheduled, including service title, date, time, duration, location or video link, and participant details. This integration ensures all participants receive standardized invites compatible with major calendar platforms, streamlining attendance confirmation and avoiding manual invite creation.

Acceptance Criteria
Scheduling a Local Workshop Service Session
Given a borrower and lender agree on an in-person service session and complete the booking, when the booking is confirmed, then the system automatically generates and sends a calendar invite to both participants that includes the service title, date, time, duration, physical location, and participant details, and the invite is in a standardized ICS format compatible with Google Calendar, Outlook, and Apple Calendar.
Sending Invites for Virtual Tutorial
Given a borrower schedules a virtual service session and the lender confirms, when the session details include a video link, then the system generates and sends calendar invites to both participants that contain the service title, date, time, duration, video conference link, and participant details, and the invites seamlessly add the video link to the event description in all supported calendar platforms.
Modifying an Existing Service Booking
Given a borrower or lender edits the date, time, or duration of a confirmed service session, when the edits are saved, then the system issues update invitations to both participants reflecting the new details, and both calendar events are updated automatically across Google Calendar, Outlook, and Apple Calendar without creating duplicate events.
Handling Time Zone Differences
Given the borrower and lender are in different time zones and schedule a service session, when the booking is confirmed, then the system generates calendar invites that correctly display the local date and time for each participant in their respective time zones, ensuring no manual conversion is required.
Cancelling a Service Session
Given a confirmed service session is canceled by either the borrower or lender, when the cancellation is processed, then the system sends calendar cancellation notices to both participants, removes the event from their calendars across all supported platforms, and includes the service title, original date and time, and a cancellation note in the notice.
Service Duration Estimation
"As a service borrower, I want to set an estimated duration for the session so that I know how much time to allocate and the service provider knows how long to prepare."
Description

Allow users to specify and display an estimated duration for each scheduled service session, integrating the estimate into calendar invites and user dashboards. Providing clear time expectations reduces scheduling ambiguity, improves time management for both parties, and ensures sessions start and end as anticipated.

Acceptance Criteria
Host specifies service duration on scheduling form
Given the host is on the session scheduling form, when they enter an estimated duration between 15 minutes and 8 hours, then the system saves the value and displays it on the confirmation page.
Guest views estimated duration in booking confirmation dashboard
Given the guest views the booking details in their dashboard, then the estimated duration is displayed as "Estimated Duration: Xh Ym" next to the session details.
Calendar invite includes service duration in title and description
When the calendar invite is generated for both parties, then the invite title includes "(Estimated Xh Ym)" and the description contains a line stating "Estimated Duration: X hours Y minutes".
Automated reminders mention the estimated duration
Given a reminder is sent 30 minutes before the session start, when the notification is delivered, then the message body includes the session’s estimated duration.
Host or guest updates estimated duration before session start
Given the session start is more than 1 hour away, when either party updates the estimated duration, then the new value is reflected in the dashboard, calendar invite, and reminder schedule.
Automated Reminder Notifications
"As a neighbor lender, I want to receive reminders before my scheduled service session so that I don’t forget and can prepare in advance."
Description

Send timely email and in-app reminders to both parties at configurable intervals (e.g., 24 hours and 1 hour before the session) to ensure attendees are prepared and to minimize no-shows and late cancellations. Reminders should include session details and any special instructions.

Acceptance Criteria
24-Hour Email Reminder Dispatch
Given a booked service session with an email reminder set for 24 hours before the start time When the session time reaches exactly 24 hours prior Then an email containing the session date, time, participants, and any special instructions is sent to both the lender and borrower
One-Hour In-App Reminder Notification
Given a booked service session with an in-app reminder configured for one hour before the start time When the session time reaches exactly one hour prior Then a push notification is delivered in the app to both the lender and borrower with session details
Reminder Includes Session Details and Special Instructions
Given any reminder notification (email or in-app) When the reminder is generated Then the message must include the session date, time, location, participants’ names, and any user-entered special instructions
Configurable Reminder Interval Updated
Given a user updates the reminder intervals in session settings to new values (e.g., 48 hours and 2 hours) When the changes are saved Then subsequent reminders are sent exactly at the newly configured intervals
Reminder Delivery Failure Handling
Given a reminder fails to send due to an email delivery error or push notification failure When the system retries twice with 15-minute intervals and still fails Then an alert is logged in the system and a support ticket is automatically created
Conflict Detection and Resolution
"As a user, I want the system to detect scheduling conflicts and suggest alternative times so that I can book sessions without overlapping my commitments."
Description

Before confirming a session, validate both participants’ existing bookings to detect time conflicts. If a conflict arises, the system should automatically suggest alternative available time slots based on shared availability and allow users to select and confirm a new slot without restarting the scheduling process.

Acceptance Criteria
Existing Booking Conflict Detection
Given either participant has a session overlapping the requested time, when the user attempts to confirm the new session, then the system blocks confirmation and displays a conflict notification.
Alternative Time Slot Suggestions
Given a detected conflict, when the system analyzes shared availability, then it suggests at least three alternative time slots within the next seven days, ordered by earliest opening.
One-Click Rescheduling Workflow
Given the user views suggested alternate slots, when the user selects a new slot, then the system updates the booking, sends updated calendar invites, and confirms the session without restarting the scheduling flow.
No Common Availability Handling
Given no shared free slots exist within the user’s defined search window, then the system displays a clear message indicating no availability and offers an option to expand the search parameters.
Concurrent Booking Conflict Resolution
Given two users attempt to book the same slot simultaneously, when the second booking request is processed, then the system detects the conflict, prevents double booking, and initiates the alternative suggestions process.
Multi-Calendar Integration
"As a user, I want my scheduled sessions to appear in my preferred calendar app so that I can manage all my events in one place."
Description

Support synchronization with Google Calendar, Microsoft Outlook, and Apple Calendar via APIs or ICS attachments, ensuring sessions appear correctly across users’ preferred calendar platforms. This capability expands accessibility and guarantees cross-platform compatibility.

Acceptance Criteria
Google Calendar Sync Initialization
Given a booked service session in Neighborly, when a user authorizes Google Calendar integration, then an event is created in their Google Calendar with the correct title, date, time, description, and location within 2 minutes.
Microsoft Outlook Calendar Event Sync
Given a scheduled service session, when Outlook Calendar integration is configured via API, then an appointment appears in the user’s Outlook Calendar with matching session details including attendee invites.
Apple Calendar ICS Parsing
Given a confirmed service session and ICS attachment enabled, when the user opens the ICS file in Apple Calendar, then an event is imported with accurate session title, date, time, description, and location.
Cross-Platform Update Propagation
Given an existing calendar event for a service session, when the session is rescheduled or canceled, then the event is updated or removed across all connected calendars within 5 minutes.
Calendar Conflict Detection Notification
Given a user attempts to book a service session that overlaps with an existing calendar event, when the system detects a conflict, then it alerts the user and prevents the booking until the conflict is resolved.
Flexible Rescheduling and Cancellation
"As a service borrower, I want to be able to reschedule or cancel a session easily so that I can adjust plans without confusion or manual coordination."
Description

Allow users to reschedule or cancel service sessions through the platform, automatically updating calendar invites, sending notifications to affected parties, and freeing up the original time slot. This flexibility accommodates changing plans while maintaining clear communication and calendar accuracy.

Acceptance Criteria
Borrower Successfully Reschedules a Service Session
Given the borrower views an upcoming service session When they select a new date and time within available slots Then the session is updated to the new slot And both borrower and lender receive updated calendar invites
Lender Cancels a Service Session
Given the lender accesses a scheduled service session When they choose to cancel the session Then the session is removed from both parties’ calendars And a cancellation notification is sent to the borrower
Automatic Calendar Invite Update upon Rescheduling
Given a reschedule action is confirmed When the system updates the session details Then new calendar invites are generated and sent to both parties reflecting the new time
Notification Sent to Both Parties upon Cancellation
Given a cancellation request is processed When the session is canceled Then the system sends cancellation notifications via email and push to both borrower and lender
Original Time Slot Freed and Available
Given a session is rescheduled or canceled When the update is complete Then the original time slot is marked as available in the scheduler for new bookings

Verified Skills

Display skill endorsement badges on user profiles based on peer ratings and completed service hours. These visual trust markers help neighbors confidently choose reliable collaborators, elevating credibility and fostering a dependable skill-sharing ecosystem.

Requirements

Skill Endorsement Submission
"As a neighbor who borrowed a tool, I want to endorse the lender’s tool-handling skill so that other users can trust their expertise and reliability."
Description

Allow users who have engaged in a skill exchange to submit peer endorsements for specific skills. This feature provides a structured interface where endorsers can rate competencies, add comments, and specify service date and time. Integrated through the user’s transaction history, endorsements are validated against completed service records to ensure authenticity before being stored. The system aggregates these endorsements to determine the credibility of skills and feeds into badge calculations, enhancing trust in the community.

Acceptance Criteria
Submitting a Peer Endorsement After Completing a Skill Exchange
Given a user has completed a recorded skill exchange transaction When the user navigates to the endorsement interface and selects the completed transaction And enters a competency rating, optional comment, and service date/time And clicks Submit Then the system accepts the endorsement form and shows a confirmation message
Preventing Endorsements for Non-Existent Transactions
Given a user attempts to endorse a skill exchange that is not present in their transaction history When the user selects the transaction and fills out endorsement details Then the Submit button is disabled and an error message indicates the transaction is invalid
Validating Endorsement Against Transaction Records
Given a user submits an endorsement for a recorded skill exchange When the system receives the endorsement payload Then the system checks the transaction record for matching user, skill type, date, and completion status And rejects endorsements that fail validation with an appropriate error response
Storing a Submitted Endorsement and Displaying it on Profile
Given a valid endorsement submission When the system validates the transaction and saves the endorsement to the database Then the endorsement appears under the endorsed skill on the recipient’s profile with rating, comment, and date/time
Aggregating Endorsements to Update Skill Credibility Score
Given one or more endorsements exist for a specific skill on a user’s profile When a new endorsement is stored Then the system recalculates the skill credibility score based on weighted peer ratings And updates the displayed endorsement badge level if thresholds are crossed
Service Hours Tracking
"As a user offering lawn mowing services, I want my service hours to be tracked automatically so that my experience is accurately reflected in my skill endorsements."
Description

Implement a mechanism to automatically track and record service hours completed by users when they lend items or perform community tasks. The system logs each session’s duration based on scheduling data, verifies completion against check-in and check-out events, and attributes hours to specific skills. This data forms part of the badge eligibility criteria, ensuring that skill badges reflect both peer feedback and demonstrated experience. Integration with calendar and transaction modules ensures accuracy and transparency.

Acceptance Criteria
Automatic Service Session Logging
Given a scheduled service session exists and the user completes check-out and check-in events, When the check-in is recorded, Then the system automatically calculates and logs the session duration to the user's service hours for the associated skill.
Session Duration Validation
Given logged check-in and check-out timestamps, When comparing against the scheduled session timeframe, Then the system verifies the duration falls within 15 minutes of the scheduled start and end times and flags discrepancies exceeding this threshold.
Skill Attribution of Logged Hours
Given a completed session logging, When hours are recorded, Then the system attributes logged hours to the session's specified skill category and updates the user's total hours for that skill in their profile.
Service Hours and Transaction Module Synchronization
Given a completed service session linked to a transaction, When the service hours are logged, Then the system synchronizes the hours record with the corresponding transaction entry and makes it viewable in the user's transaction history.
User Notification of Logged Service Hours
Given a service session is successfully logged, When the hours are recorded, Then the system sends a notification to the user summarizing the session date, duration, and skill attribution.
Badge Assignment Logic
"As a community member, I want skill badges to be assigned based on measurable criteria so that I can showcase credible expertise levels to others."
Description

Develop an algorithm that analyzes peer endorsements and logged service hours to assign skill badges. The logic defines thresholds for endorsement counts, average ratings, and hour requirements per skill level. Badges are categorized into tiers such as Bronze, Silver, and Gold, reflecting progressive mastery. This module periodically recalculates badge statuses, flags anomalies, and updates user profiles accordingly, ensuring badges reflect up-to-date performance metrics.

Acceptance Criteria
Initial Badge Assignment
Given a user has at least 5 peer endorsements and 10 logged service hours, when the badge assignment algorithm executes, then the user is assigned a Bronze skill badge.
Badge Tier Upgrade to Silver
Given a user holds a Bronze badge and reaches 15 endorsements with an average rating of 4.0 and 25 service hours, when the algorithm recalculates badges, then the user’s badge is upgraded to Silver.
Badge Tier Upgrade to Gold
Given a user holds a Silver badge and achieves 25 endorsements with an average rating of 4.5 and 50 service hours, when the periodic recalculation runs, then the user’s badge is upgraded to Gold.
Anomaly Detection in Endorsements
Given a user’s endorsement count increases by more than 200% within 24 hours, when the badge algorithm processes data, then the system flags the user’s record for manual review and does not change the badge.
Scheduled Badge Recalculation
Given it is 02:00 AM daily, when the scheduled badge recalculation job runs, then all users’ badges are recalculated according to current endorsement and hour thresholds without errors.
Profile Badge Display Update
Given badges have been assigned or updated, when a user views their profile, then the correct badge tier and issuance date display under each endorsed skill.
Profile Badge Display
"As someone searching for help, I want to see skill badges on potential helpers’ profiles so that I can quickly identify trusted and experienced neighbors."
Description

Design and implement UI components to prominently display skill endorsement badges on user profiles and within search results. Badges should include icons, tier labels, and hover details showing endorsement counts and accumulated hours. Ensure responsive design across web and mobile platforms, with tooltips for additional context. Integration with the user profile service ensures real-time updates and consistency across the application.

Acceptance Criteria
Badge Display on Profile Page
Given a user with earned skill endorsements when their profile page loads then each earned badge displays the correct icon, tier label, endorsement count, and accumulated service hours in the designated badge area.
Badge Display in Search Results
Given users search for neighbors with specific skills when search results are rendered then each result card shows the relevant skill badges with matching icons and tier labels.
Responsive Badge Layout on Mobile Devices
Given a profile page viewed on a mobile device when the screen width is less than or equal to 480px then badges wrap or stack appropriately, icons remain legible, and touch targets meet accessibility size guidelines.
Real-Time Badge Update Integration
Given a user receives a new endorsement when the endorsement data is updated in the profile service then the displayed badge icons, tier labels, endorsement counts, and service hours update in real time without requiring a full page reload.
Tooltip Display on Hover
Given a user hovers over or taps a badge when the pointer remains on the badge for at least 500ms then a tooltip appears showing endorsement count and total service hours matching backend data.
Badge Notification and Updates
"As a user, I want to receive notifications when my skill badge status changes so that I stay informed about my reputation and can motivate myself to improve."
Description

Establish a notification system to inform users when they earn, upgrade, or lose a skill badge. Notifications via email, in-app alerts, and push messages detail the badge change, underlying endorsement feedback, and next steps for progression. Background services monitor badge criteria triggers in real time, ensuring timely updates and reinforcing user engagement by providing clear feedback loops.

Acceptance Criteria
New Badge Earned Notification
Given a user meets the criteria for earning a new skill badge, when the background service detects the trigger, then an email, in-app alert, and push notification are sent to the user within 5 minutes detailing the badge earned, peer feedback summary, and next progression steps.
Badge Upgrade Alert
Given a user’s accumulated service hours or ratings qualify for a badge upgrade, when the upgrade condition is met, then an email, in-app alert, and push notification are dispatched within 5 minutes including the new badge level, reasons for upgrade, and recommendations to further skills.
Badge Revocation Notification
Given a user no longer meets the maintenance criteria for a badge, when the background service identifies the loss condition, then an email, in-app alert, and push notification are issued within 5 minutes explaining the badge loss, relevant endorsement feedback, and actionable steps to regain the badge.
Real-Time Trigger Processing
Given any badge criteria event (earning, upgrading, or revoking) occurs, when the system event is logged, then the background monitoring service evaluates triggers continuously and initiates corresponding notifications within 60 seconds of event detection.
Notification Feedback Link Functionality
Given a user receives a badge-related notification, when the user clicks the feedback or next steps link in the notification, then the app or email redirects to the correct skill endorsement page or guidance section without errors.

Swap Ledger

Maintain a transparent, chronological record of all skill trades and service hours exchanged as collateral. Users can review past transactions, track outstanding commitments, and settle balances smoothly, promoting accountability and clarity in every skill swap.

Requirements

Real-Time Ledger Synchronization
"As a community member, I want my swap ledger to update in real time so that both parties always see the latest transaction status and avoid confusion about outstanding commitments."
Description

Synchronize swap ledger entries instantly across all devices and users whenever a transaction is created or updated. Handle network interruptions by queuing changes locally and resolving conflicts automatically upon reconnection. Ensure both parties always view the most current transaction status, reducing misunderstandings and fostering trust within the community.

Acceptance Criteria
New Transaction Creation Sync
Given a user creates a new ledger entry on one device, When the entry is saved, Then the entry appears within 5 seconds on all other devices with identical details.
Offline Transaction Queuing
Given the network is unavailable, When a user updates or creates a ledger entry, Then the change is stored locally and automatically synchronized without data loss once the connection is restored.
Conflict Resolution on Simultaneous Edits
Given two users independently edit the same ledger entry while offline, When both devices reconnect, Then the system merges changes based on the latest timestamp and flags any unresolved conflicts for manual review.
Real-Time Status Indicator
Given any device is connected, When synchronization starts or completes, Then the UI displays 'Syncing...' during the process and 'Up to date' within 2 seconds of completion.
Ledger History Integrity Post-Sync
Given multiple rapid transactions occur, When synchronization runs, Then all entries across devices maintain correct chronological order with no duplicates or missing records.
Chronological Transaction Timeline
"As a user, I want a chronological timeline of my skill trades so that I can quickly review past transactions and understand outstanding commitments at a glance."
Description

Provide an interactive timeline view that displays all skill trade transactions in chronological order, including timestamps, participant names, transaction details, and current status. Visually differentiate between completed, pending, and overdue activities, and support scrolling through historical entries. Integrate date-range and transaction-type filters to help users navigate their transaction history easily.

Acceptance Criteria
Chronological Transaction Display
Given the user opens the transaction timeline When the timeline view loads Then transactions are listed in descending chronological order And each entry displays a timestamp, participant names, transaction details, and current status
Date-Range Filtering
Given the user selects a start and end date When the user applies the date-range filter Then only transactions with timestamps within the selected range are displayed And transactions outside the range are hidden
Transaction Type Filtering
Given the user chooses a transaction type filter When the user applies the filter Then only transactions matching the selected type are shown And other types are excluded
Status Visual Differentiation
Given transactions of various statuses When displayed on the timeline Then completed transactions appear in green, pending in yellow, and overdue in red And a legend explains the color coding
Infinite Scroll Loading
Given the user scrolls to the bottom of the timeline When more historical transactions exist Then additional transactions load automatically And the total number of loaded entries increases accordingly
Overdue Transaction Highlighting
Given some transactions are overdue When the timeline is rendered Then overdue transactions are visually flagged with a red border icon And a tooltip indicates 'Overdue by X days'
Automated Commitment Alerts
"As a lender, I want to receive alerts for upcoming and overdue commitments so that I can follow up and ensure trades are completed on time."
Description

Implement configurable notifications to alert users of upcoming deadlines, pending confirmations, and overdue commitments. Support multiple channels such as in-app push notifications, email, and SMS, with options to customize alert frequency and preferences. Ensure reminders promote accountability and timely completion of service exchanges.

Acceptance Criteria
Upcoming Commitment Deadline Notification
Given a user has a commitment due within their configured reminder window, when the system processes scheduled alerts, then an alert is sent via the user's selected channels (in-app push, email, SMS) at the configured time.
Overdue Commitment Alert
Given a commitment is past its due date with no confirmation received, when the system executes its daily overdue check, then an overdue alert is delivered via all enabled notification channels until the user acknowledges it.
Pending Confirmation Reminder
Given a service has been marked complete by the provider and awaits confirmation, when 24 hours remain before the confirmation deadline, then a reminder is sent through the user's preferred channels to prompt confirmation.
Notification Preference Update
Given a user updates their notification preferences (channels and frequency) in settings, when the changes are saved, then all subsequent alerts adhere to the new preferences immediately without requiring an app restart.
Alert Delivery Failure Handling
Given a notification attempt fails (e.g., SMS gateway unavailable), when the system detects a delivery error, then it retries up to three times with exponential backoff and, if retries fail, logs the error and sends the alert via an alternative enabled channel.
Advanced Search and Filter
"As a user, I want to search and filter my swap transactions so that I can easily locate specific trades and track details without manually scrolling through the entire ledger."
Description

Develop robust search and filter functionality that allows users to locate specific transactions within the swap ledger by parameters such as date range, participant name, skill category, status, or custom tags. Enable keyword searches and multi-criteria filtering to help users efficiently find and review relevant entries without manual browsing.

Acceptance Criteria
Search Transactions by Date Range
Given a user is on the Swap Ledger page When the user enters a valid start date and end date and clicks 'Search' Then only transactions within the specified date range are displayed in chronological order
Filter Transactions by Participant Name
Given a user is on the Swap Ledger page When the user enters a participant's full or partial name and applies the filter Then the list updates to show only transactions involving that participant
Filter Transactions by Skill Category
Given a user is on the Swap Ledger page When the user selects one or more skill categories from the filter menu Then only transactions matching the selected categories are displayed
Keyword Search in Transactions
Given a user is on the Swap Ledger page When the user enters a keyword related to a transaction's description or custom tag and clicks 'Search' Then the system returns all transactions containing that keyword in their details or tags
Multi-Criteria Filtering
Given a user is on the Swap Ledger page When the user applies multiple filters simultaneously (e.g., date range, participant name, skill category) Then the displayed transactions satisfy all selected criteria without any manual page refresh
Exportable Reports and Summaries
"As a community coordinator, I want to export and generate reports of the swap ledger so that I can analyze overall participation, highlight top contributors, and maintain external records."
Description

Allow users to export swap ledger data into common file formats such as CSV and PDF, and generate customizable summary reports showing total hours exchanged, outstanding balances, and transaction metrics over selectable time periods. Provide template options for visual charts and tables to support offline record-keeping and community performance analysis.

Acceptance Criteria
CSV Export Functionality
Given a user selects “Export as CSV” and chooses a time period, when they confirm export, then the system generates and downloads a CSV file containing columns for transaction date, participant names, hours exchanged, and resulting balances.
PDF Export with Summary Charts
Given a user selects “Export as PDF” and picks the charts template, when they initiate export, then the system generates a PDF including a summary table of total hours exchanged, outstanding balances, and a bar chart of hours per month, and provides it for download.
Custom Date Range Selection
Given a user defines a custom start and end date, when they apply the date filter for export, then only transactions within the selected range appear in the exported CSV or PDF.
Outstanding Balances Report
Given a user requests an outstanding balances summary, when they export the report, then the output includes a sorted list of all users with positive or negative net hours, highlighted overdue commitments.
Scheduled Report Generation
Given a user schedules a weekly report for a specific day and time, when the schedule triggers, then the system automatically emails both CSV and PDF versions of the past week’s swap ledger and summary to the user.

Match Alerts

Receive instant notifications when neighbors nearby post skill offers that match your borrowing needs or when borrowers request services you provide. Stay informed about relevant opportunities in real time, so you never miss a chance to earn credits or secure collateral for your loans.

Requirements

Real-time Matching Engine
"As a user, I want to receive immediate notifications when neighbors post items or services matching my preferences so that I can quickly seize borrowing or lending opportunities."
Description

Process new neighbor posts immediately, compare each against user-defined criteria, and generate instant match alerts. This requirement ensures users are promptly notified of relevant borrowing or lending opportunities, improving engagement and response times. It integrates with the posting service and notification system to deliver seamless, low-latency alerts.

Acceptance Criteria
Immediate Notification for New Matching Posts
Given a neighbor creates a new post that matches the user’s saved criteria, when the post is published, then the user receives an alert notification within 1 second.
Cancellation of Post before Notification
Given a matching post is deleted before notification dispatch, when the deletion request is processed, then the user does not receive any alert for that post.
Matching with Multiple Criteria
Given a user has saved both item type and location radius preferences, when a post satisfies both preferences, then the notification includes details of each matched criterion.
No Duplicate Notifications for Same Post
Given a post that matches user criteria has already triggered a notification, when the matching engine re-evaluates the same post, then no additional notifications are sent for that post.
Performance under High Load
Given 100 simultaneous new posts matching various users’ criteria, when the matching engine processes all posts, then at least 95% of corresponding notifications are delivered within 2 seconds.
Customizable Alert Filters
"As a user, I want to set detailed preferences for the kinds of neighbor posts I’m alerted about so that I only receive notifications that are relevant to my needs."
Description

Provide users with a flexible interface to define and adjust alert parameters such as item categories, skill types, distance radius, availability windows, and credit thresholds. This requirement empowers users to tailor notifications to their specific needs, reducing noise and increasing relevance. It integrates with user profiles and the matching engine to apply filters in real time.

Acceptance Criteria
Configuring Category Filters
Given the user accesses Alert Filter Settings, When the user selects specific item categories and saves changes, Then only alerts from those categories are delivered to the user.
Adjusting Distance Radius
Given the user is on Filter Settings, When the user sets the distance radius to 15 miles and applies the filter, Then only alerts within a 15-mile radius of the user's location are sent.
Defining Availability Windows
Given the user has defined availability windows (e.g., weekdays 9am–5pm), When the user saves these windows, Then alerts only arrive for listings or requests matching those time slots.
Setting Credit Thresholds
Given the user configures a minimum credit threshold of 20 credits in their Alert Filters, When filters are applied, Then only alerts for items or services requiring at least 20 credits are generated.
Combining Multiple Filters
Given the user selects 'Drills' category, sets a 10-mile radius, availability on weekends, and minimum 15 credits, When the user saves the composite filter, Then alerts matching all specified criteria are delivered and no others.
Multi-Channel Notification Support
"As a user, I want to choose how I receive match alerts—push, email, or SMS—so that I’m notified through the channel that suits me best."
Description

Enable delivery of match alerts via multiple channels including push notifications, email, and SMS. Users can choose their preferred notification methods and manage channel-specific settings. This requirement improves accessibility and ensures users stay informed through their most convenient medium. It integrates with the notification service and third-party messaging APIs.

Acceptance Criteria
User Configures Preferred Notification Channels
Given a logged-in user navigates to the notification settings page When the user selects or deselects push, email, and SMS channels and clicks Save Then the system persists the user’s channel preferences and displays a confirmation message
Push Notification Delivery for Matched Skill Offers
Given a neighbor posts a skill offer that matches the user’s stored preferences and the user has enabled push notifications When the match is registered by the system Then a push notification is delivered to the user’s registered device within 30 seconds containing the offer title, neighbor name, and a direct link to view details
Email Notification Delivery for Matched Skill Offers
Given a neighbor posts a skill offer that matches the user’s stored preferences and the user has enabled email notifications When the match is registered by the system Then an email is sent to the user’s primary email address within 5 minutes with a clear subject line, matching offer details, neighbor information, and a link to the offer page
SMS Notification Delivery for Borrower Requests
Given a borrower requests a service that matches the user’s offered skills and the user has enabled SMS notifications When the match is registered by the system Then an SMS is sent to the user’s verified phone number within 2 minutes containing a concise summary of the request and a link to respond
Channel-Specific Notification Toggle Effectiveness
Given a user has previously saved channel preferences When the user toggles off a specific notification channel (push, email, or SMS) and saves changes Then the system stops sending notifications via that channel for all subsequent matches and reflects the change immediately in the user’s settings
Geo-Location Filtering
"As a user, I want alerts only for posts within a certain distance of my location so that I only see opportunities I can realistically access."
Description

Implement geofencing capabilities that restrict alerts to neighbor posts within a user-defined geographic radius. This requirement ensures users only receive alerts for opportunities that are logistically feasible, improving user satisfaction and reducing irrelevant notifications. It integrates with mapping and location services to calculate distances in real time.

Acceptance Criteria
User Sets Radius Preference
Given a logged-in user navigates to the Match Alerts settings page and selects a geographic radius of 5 miles, When the user saves their preferences, Then the system stores the radius value in the user profile and applies it to subsequent alerts.
Alerts Within Radius Triggered
Given a user with a radius preference of 5 miles, When a neighbor post is located 3 miles from the user's location, Then the user receives a Match Alert notification within 5 seconds.
Alerts Outside Radius Suppressed
Given a user with a radius preference of 5 miles, When a neighbor post is located 7 miles away, Then the system does not send a Match Alert notification to the user.
Real-Time Distance Calculation Accuracy
Given a neighbor post and the user's current GPS coordinates, When calculating the distance, Then the system computes the distance with an error margin of no more than 0.1 miles.
Map Service Failure Handling
Given the geolocation service API is unavailable, When the system attempts to filter alerts by location, Then the system displays an error message to the user and defaults to sending alerts without location filtering.
Alert Schedule Management
"As a user, I want to choose between real-time alerts and scheduled digests so that I can manage notifications according to my preferred cadence."
Description

Allow users to select alert delivery schedules, including real-time, hourly digest, or daily summary options. Users can toggle between immediate notifications and aggregated digests to suit their availability and reduce alert fatigue. This requirement integrates with the notification scheduler to queue and batch alerts accordingly.

Acceptance Criteria
Selecting Real-Time Alerts
Given the user is on the Alert Schedule Management screen When they select 'Real-Time' and save preferences Then notifications for matching skill offers or borrower requests are delivered within 30 seconds of posting And the setting 'Real-Time' is displayed as active in the user’s profile
Configuring Hourly Digest
Given the user accesses the Alert Schedule Management settings When they choose 'Hourly Digest' and confirm Then the system aggregates all matching alerts every hour on the hour And delivers a single notification summarizing all matches from the past hour And the setting 'Hourly Digest' appears as active
Switching to Daily Summary
Given the user has an existing 'Hourly Digest' preference When they switch to 'Daily Summary' and save Then any pending hourly digests are canceled And a single summary of that day's matches is sent at 6 PM local time And the setting updates to 'Daily Summary'
Persisting Alert Preferences Across Sessions
Given the user sets any alert schedule option When they log out and later log back in Then their selected schedule persists And is displayed correctly in the Alert Schedule Management settings
Disabling All Alerts
Given the user opens the Alert Schedule Management settings When they select 'No Alerts' and save Then no notifications are sent for any matching offers or requests And the setting 'No Alerts' appears as active in the user’s profile

Product Ideas

Innovative concepts that could enhance this product's value proposition.

Swap Scheduler

Sync calendars across borrowers and lenders, auto-confirm bookings, and send real-time reminders to eliminate scheduling conflicts.

Idea

Trust Shield

Verify neighbors with multi-factor ID checks and reputation badges to boost trust and reduce borrowing risks.

Idea

Pocket Wallet

Offer an in-app wallet that holds deposits, processes microtransactions, and releases funds only after confirmed returns.

Idea

Neighbor Radar

Display a live map of nearby available items with proximity alerts so users can snag tools instantly.

Idea

Skill Swap

Let neighbors trade skills like gardening or tutoring as collateral or credits when borrowing high-value items.

Idea

Press Coverage

Imagined press coverage for this groundbreaking product concept.

P

Next-Gen Availability Mirror Brings AI-Powered Real-Time Scheduling to Neighborly Communities

Imagined Press Article

SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the neighborhood sharing platform that connects community-focused adults and families with trusted local neighbors, today unveiled its next-generation Availability Mirror feature. This major upgrade leverages artificial intelligence to sync calendars across Google, Outlook, iCal and other services in real time, eliminating booking conflicts and providing transparent, unified availability for both borrowers and lenders. With increasing demand for seamless tool and equipment sharing in neighborhoods nationwide, scheduling hiccups and double-bookings have become barriers to adopting the sharing economy. The new Availability Mirror addresses these pain points by continuously scanning linked calendars, learning from past booking patterns, and predicting optimal windows for future exchanges. By proactively updating availability in the Neighborly app, the feature ensures that every neighbor sees up-to-the-minute open slots before initiating a reservation. Key enhancements in Availability Mirror include AI-driven conflict avoidance, smart-suggestion time slots, and automatic notifications. When two users attempt overlapping bookings, the system instantly recommends alternative windows tailored to both parties’ preferences. Borrowers can confirm a slot with a single tap, and lenders receive immediate alerts—including text, push, or email—when a reservation is set. These capabilities collectively reduce manual coordination by up to 80 percent, according to internal Neighborly pilot studies. “Our community thrives on trust and convenience, and scheduling friction undermines both,” said Jane Martinez, CEO of Neighborly. “With the new Availability Mirror, we’re eliminating uncertainty and empowering neighbors to focus on sharing tools, kitchen gear, and even party supplies without worrying about calendar conflicts. It’s our most intelligent scheduling breakthrough yet.” The feature’s AI engine continuously refines its suggestions by analyzing booking history and user feedback. Over time, it learns individual preferences—such as ideal pickup times or preferred buffer durations—and tailors recommendations accordingly. Lenders can also define blackout periods or preferred handoff windows, further personalizing the scheduling experience. As a result, borrowers receive only viable options, reducing cancellations and no-shows. Early adopters of Availability Mirror report significant improvements. Green-thumb Gus, a community gardener in Portland, Oregon, has hosted weekly tool sharing events with zero scheduling mishaps since activating the feature. “Before, I spent hours juggling requests and updating my calendar manually,” Gus said. “Now, Neighborly handles everything. I simply approve the suggested slots, and everyone shows up on time.” Similarly, Eventful Ella, a local block party organizer, credits the upgrade with slashing her coordination workload in half. Availability Mirror is available immediately to all Neighborly users at no additional cost. To activate, users link their external calendars within the app’s settings and opt in to AI-powered suggestions. Once connected, the feature begins syncing in the background—no manual uploads or CSV exports required. All data is encrypted end to end, and users retain full control over which calendars are shared. Neighborly continues to innovate on scheduling solutions, adding enhancements such as TimeFlex Proposals and Conflict Resolver to further optimize booking outcomes. Together, these features create a frictionless sharing ecosystem where neighbors reliably borrow and lend everyday items with confidence and convenience. About Neighborly Neighborly transforms neighborhoods into active, supportive circles where resources and real-life connections thrive. The platform connects community-minded adults and families to borrow, lend, and share tools, kitchen gear, event supplies, and more. With real-time scheduling, secure identity verification, and integrated wallet features, Neighborly fosters trust, reduces clutter, and helps neighbors save money. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198

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Neighborly Introduces Pocket Wallet with Smart Escrow and Instant Refunds to Streamline Community Transactions

Imagined Press Article

SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the leading platform for community sharing, today launched Pocket Wallet, a comprehensive in-app financial management solution designed to simplify deposits, payments, and refunds for borrowers and lenders. The launch of Pocket Wallet marks a significant step toward automating trust-building transactions and accelerating peer-to-peer item sharing across neighborhoods. As sharing economies evolve, handling deposits and payments securely and efficiently has become a core challenge. Pocket Wallet solves this by integrating Smart Escrow, Instant Refunds, and Flexible Split-Pay directly into Neighborly’s mobile and web applications. Borrowers can pre-fund deposits and fees, while lenders gain assurance that funds are held securely until item returns are verified. This eliminates manual payment coordination and reduces uncertainty for both parties. Key features of Pocket Wallet include: • Smart Escrow: Automatically holds borrower deposits in escrow upon booking confirmation. Funds remain locked until the lender verifies the item’s return, ensuring accountability and protecting lenders from unreturned or damaged items. • Instant Refunds: Upon successful return confirmation, escrowed deposits are released back to the borrower in real time. This transparent process builds confidence and encourages repeat borrowing without prolonged waiting periods. • Flexible Split-Pay: Allows borrowers to divide payment obligations—rental fees and deposits—into multiple microtransactions. This option makes higher-value item sharing more accessible to users with varied budgets, promoting inclusivity and increased platform adoption. • Quick Top-Up and Transaction Insights: Users can reload their Pocket Wallet instantly via saved payment methods or one-click mobile options, while detailed analytics offer clarity on deposits held, refunds issued, and spending trends. • Community Credits Integration: Active sharers earn bonus credits for every successful transaction, which can be redeemed directly in Pocket Wallet to reduce future fees, further incentivizing positive participation in the sharing economy. “Handling deposits and payments has historically been a pain point in the peer-to-peer sharing space,” said Alex Rivera, Chief Product Officer at Neighborly. “With Pocket Wallet, we’ve created a secure, transparent, and user-friendly financial layer that aligns incentives and enhances trust. Borrowers know exactly when they’ll get their deposit back, and lenders can share high-value items with peace of mind.” During beta trials, users reported a 30 percent reduction in payment-related disputes and a 25 percent increase in high-value listings, demonstrating the impact of frictionless deposit management on platform growth. Gadget Guru Greg, a tech enthusiast who lends high-end drones and VR equipment, noted, “Pocket Wallet’s Smart Escrow gave me the confidence to list my gear. The automatic release of funds upon return verification removes any lingering doubts about the safety of my items.” Pocket Wallet is rolling out today to all Neighborly communities in the United States, with plans to expand to international markets later this year. Existing users will see a prompt to activate Pocket Wallet in their app dashboard, and new sign-ups will receive guided setup instructions during account creation. About Neighborly Neighborly connects community-focused adults and families with trusted local neighbors to borrow and lend everyday items. By integrating real-time scheduling, secure identity verification, and innovative financial tools like Pocket Wallet, Neighborly transforms neighborhoods into dynamic sharing ecosystems. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198

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Neighborly Surpasses One Million Transactions and Launches Community Credits to Reward Active Sharers

Imagined Press Article

SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the premier neighborhood sharing platform, today announced that it has facilitated over one million successful borrow-and-lend transactions since its launch in 2023. To celebrate this milestone and further foster community engagement, Neighborly is introducing Community Credits, a new rewards program that grants bonus credits to active lenders and punctual borrowers for every completed transaction. Since its inception, Neighborly has set out to unlock the power of local communities by making borrowing and lending everyday items simple, secure, and rewarding. Achieving the one million transaction mark underscores the platform’s rapid adoption and the strength of peer-to-peer sharing economies. From garden tools to gourmet kitchen appliances and event supplies, neighbors have realized millions of dollars in value savings and established thousands of new real-life connections. Community Credits will be automatically awarded to users who maintain high trust scores, complete on-time returns, and consistently deliver positive community experiences. Credits can be redeemed directly in the Neighborly Pocket Wallet against future rental fees or deposits, creating a virtuous cycle of sharing and participation. In addition, top earners will receive quarterly recognition in the Neighborly newsletter and exclusive access to feature previews. “We’re thrilled to celebrate this landmark with the people who made it possible: our neighbors,” said Jane Martinez, CEO of Neighborly. “Every tool borrowed, every ingredient shared, and every event supplied through our platform represents more than a transaction—it’s proof that communities can thrive when resources are shared. Community Credits are our way of thanking users and encouraging continued trust and collaboration.” Early recipients of Community Credits include Power Sharers—neighbors who have lent dozens of items—and Weekend DIYers who consistently return tools on time. Community Organizer Lina Ahmed, who coordinates monthly block gatherings using shared tables, chairs, and audio equipment, praised the new program: “Earning credits for my event planning helps me reinvest in future community projects. It’s both practical and motivating.” In conjunction with the Community Credits launch, Neighborly is unveiling several technology upgrades designed to support sustained growth and improve user experience: • Trust Score Dashboard Enhancements: New analytics and personalized recommendations help users understand how to boost their trust ratings and qualify for higher credit tiers. • Badge Showcase Upgrades: Expanded badge categories, including “Community Catalyst” and “Credit Champion,” highlight top contributors and promote positive role models within neighborhoods. • Match Alerts Expansion: Users can now set credit-based preferences, so borrowers with sufficient Community Credits receive priority notifications for in-demand items. According to data from Neighborly’s user insights team, neighborhoods with active credit reward cycles experience 20 percent more repeat transactions and 15 percent higher average listing values. These metrics demonstrate the motivational power of tangible incentives in a trust-based sharing economy. Neighborly continues to invest in product innovation and community-building initiatives, including neighborhood ambassador programs, in-app skill-sharing workshops, and local meetups supported through sponsorship grants. Looking ahead, the company plans to integrate peer-to-peer skill barter features, allowing neighbors to exchange services—like gardening or handyman work—as collateral for high-value item loans. To learn more about Community Credits and Neighborly’s community-driven mission, visit www.neighborly.com/credits or contact the media relations team below. About Neighborly Neighborly connects community-focused adults and families with trusted local neighbors to easily borrow and lend everyday items. With streamlined scheduling, secure identity verification, and innovative rewards like Community Credits, Neighborly is transforming neighborhoods into active, supportive circles where resources and connections thrive. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198

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