Neighborly
Neighbors Empowering Neighbors, Every Day
Neighborly connects community-focused adults and families with trusted local neighbors to easily borrow and lend everyday items. Streamlined scheduling and real-time tracking make sharing tools, kitchen gear, and more convenient and secure, saving money, cutting clutter, and transforming neighborhoods into active, supportive circles where resources and real-life connections thrive.
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Product Details
Explore this AI-generated product idea in detail. Each aspect has been thoughtfully created to inspire your next venture.
Vision & Mission
- Vision
- To empower every neighborhood to build trust, save money, and thrive together through effortless, joyful sharing of everyday resources.
- Long Term Goal
- By 2028, enable one million households in 2,000 neighborhoods to share resources daily, reducing new purchases by 40% and measurably increasing local trust and connections.
- Impact
- Enables community-focused adults and families to fulfill 83% of borrowing requests within an hour, resulting in a 35% reduction in unnecessary new purchases and average annual savings of $200 per household, while measurably increasing local neighbor interactions and trust in pilot neighborhoods.
Problem & Solution
- Problem Statement
- Community-minded adults and families frequently over-purchase infrequently used items because borrowing from local neighbors feels inconvenient and insecure; existing platforms lack neighborhood trust, streamlined scheduling, and reliable item tracking, making sharing awkward and unreliable.
- Solution Overview
- Neighborly makes borrowing and lending everyday items safe and simple by connecting verified neighbors through an app with automated pickup scheduling and real-time item tracking, eliminating the hassle and uncertainty of informal asks, so users can share confidently without wasted purchases or awkward coordination.
Details & Audience
- Description
- Neighborly lets community-minded adults and families borrow and lend everyday items with trusted local neighbors. It saves money, reduces waste, and strengthens real-world connections by making sharing easy and reliable. Unlike classifieds and group chats, Neighborly features instant automated scheduling and tracking, so borrowing a ladder or lending a cake stand becomes convenient, safe, and virtually frictionless.
- Target Audience
- Community-focused adults and families (25-50) seeking local connections, motivated to save money and reduce waste.
- Inspiration
- One Saturday, I watched as five neighbors—within weeks—each hauled home a brand-new power washer, their identical boxes stacked in garages just a few doors apart. Everyone hesitated to ask others for help, fearing awkwardness or inconvenience. That scene sparked Neighborly: a way to turn everyday neighborhoods into trusted, connected circles where borrowing feels simple, safe, and just as natural as sharing a smile.
User Personas
Detailed profiles of the target users who would benefit most from this product.
Green-thumb Gus
- 36-year-old male suburban homeowner - Horticulture degree, garden coach, middle-income - Married with two young children - Active member of local garden committee
Background
Grew up tending grandparents’ vegetable patch and studied horticulture. Now leads weekend planting sessions, depending on Neighborly for reliable gardening supplies to cultivate communal green spaces.
Needs & Pain Points
Needs
1. Easily locate well-maintained gardening tools nearby 2. Schedule collaborative planting sessions with minimal hassle 3. Discover eco-friendly seeds and plant starters
Pain Points
1. Tools listed in poor condition, unreliable 2. Difficulty synchronizing multiple neighbors’ schedules 3. Lack of detailed item descriptions
Psychographics
- Deeply committed to sustainable, shared green spaces - Finds joy mentoring novice gardeners nearby - Seeks meaningful connections through collaborative planting - Values high-quality, eco-friendly garden tools
Channels
1. Neighborly App Feed: frequent community updates 2. Instagram Garden Influencers: visual inspiration 3. Facebook Local Garden Groups: active discussions 4. Nextdoor Bulletin: neighborhood skid feed 5. Email Newsletter: monthly gardening tips
Eventful Ella
- 29-year-old female freelance event coordinator - Urban apartment renter, mid-range budget - Bachelor’s in communications, creative entrepreneur - Solo business owner in arts district
Background
Started as a corporate event assistant before launching pop-up market series. Relies on Neighborly’s peer-to-peer sharing to keep costs low and events distinctive.
Needs & Pain Points
Needs
1. Rapidly reserve event essentials within 24 hours 2. Access high-quality decor and audio gear 3. Coordinate multiple item pickups seamlessly
Pain Points
1. Last-minute cancellations disrupt event timelines 2. Inconsistent item quality affects event aesthetics 3. Complex scheduling with multiple lenders
Psychographics
- Thrives on delivering community-driven, unique events - Values cost-effectiveness without sacrificing style - Enjoys networking with creative local entrepreneurs - Seeks flexible options under tight timelines
Channels
1. Instagram Stories: fast visual inspiration 2. TikTok Event DIY: creative demos 3. Facebook Event Groups: coordination posts 4. Neighborly App Calendar: scheduling interface 5. Eventbrite Messaging: vendor communications
Fitness Fran
- 42-year-old female marketing manager - Suburban townhouse owner, upper-middle class - Certified yoga instructor hobbyist - Married with one teenage child
Background
Switched from gym memberships to home workouts after the pandemic. Experiments with new equipment each month, sharing gear to defray costs and maintain motivation.
Needs & Pain Points
Needs
1. Try diverse fitness equipment affordably 2. Secure timely deliveries for workout schedules 3. Easily extend or swap gear mid-month
Pain Points
1. Delivery delays interrupt workout routines 2. Gear missing essential attachments or manuals 3. High rental fees for premium equipment
Psychographics
- Motivated by continuous self-improvement and variety - Prioritizes wellness and mental health routines - Seeks community support for workout accountability - Prefers high-quality gear over multiple purchases
Channels
1. Instagram Fitness Influencers: gear recommendations 2. Peloton App Community: workout inspiration 3. YouTube Home Workout Channels: equipment demos 4. Neighborly Push Alerts: reservation updates 5. Email Weekly Fitness Digest
Gadget Guru Greg
- 27-year-old male software developer - Single, urban loft dweller - Master’s in computer science - Mid-level income, early tech adopter
Background
Organized college hackathons and started a tech review blog. Leverages Neighborly to access high-ticket devices for weekend projects and social content.
Needs & Pain Points
Needs
1. Access latest tech devices affordably and quickly 2. Trial gadgets before committing purchase 3. Share detailed feedback on borrowed items
Pain Points
1. Limited short-term availability of popular tech 2. Lack of clear usage guidelines for gadgets 3. Risk of outdated firmware or software issues
Psychographics
- Obsessed with cutting-edge technology trends - Loves experimenting and sharing detailed reviews - Driven by curiosity and social influence - Values peer feedback before big purchases
Channels
1. Twitter Tech Feeds: real-time gadget news 2. Reddit r/technology: in-depth discussions 3. YouTube Tech Review Channels: demonstration videos 4. Neighborly Tech Listings: curated gadget offerings 5. Discord Tech Servers: peer recommendations
Culinary Claire
- 31-year-old female freelance food stylist - Rents urban kitchen studio - Mid-range income, budget-conscious - Food photography hobbyist
Background
Launched cooking classes during lockdown and grew a small social media following. Now borrows top-tier kitchen tools to test creative recipes affordably.
Needs & Pain Points
Needs
1. Rent specialty kitchen gadgets cost-effectively 2. Find precise, reliable equipment descriptions 3. Schedule multiple tool pickups before weekends
Pain Points
1. Inaccurate item availability information 2. Missing parts mid-recipe cause delays 3. Difficulty booking multiple items simultaneously
Psychographics
- Passionate about gourmet cooking and presentation - Loves experimenting with diverse culinary techniques - Values aesthetic and functional kitchen tools - Seeks memorable dining experiences for friends
Channels
1. Instagram Food Bloggers: recipe inspiration 2. Pinterest Culinary Boards: kitchen gear finds 3. TikTok Cooking Hacks: quick demonstrations 4. Neighborly App Kitchen Category: gear listings 5. Email Recipe Digest: weekly cooking tips
Product Features
Key capabilities that make this product valuable to its target users.
Availability Mirror
Instantly sync your calendar across multiple platforms—Google, Outlook, iCal and more—so borrowers and lenders see real-time availability in one unified view, eliminating outdated booking windows and double-bookings.
Requirements
Calendar API Integration
Description
Implement OAuth-based connectors for Google Calendar, Outlook, and iCal to authenticate users, fetch and push event data, and maintain secure, encrypted communication between Neighborly and external calendar services.
Acceptance Criteria
Real-Time Synchronization Engine
Description
Develop a synchronization service that leverages webhooks and periodic polling to capture calendar changes within seconds, ensuring availability data is updated in real time and reducing the risk of outdated booking slots.
Acceptance Criteria
Conflict Detection and Resolution
Description
Design a mechanism to detect overlapping events between Neighborly bookings and external calendar entries, alerting users immediately and offering automated suggestions or manual adjustment options to resolve scheduling conflicts.
Acceptance Criteria
Unified Availability Dashboard
Description
Create a user interface component that merges availability data from all connected calendars into a single calendar view, with filters to toggle individual calendars on or off and visual indicators for busy and free slots.
Acceptance Criteria
Permissions Management Interface
Description
Build a settings page where users can grant, review, and revoke access permissions for each connected calendar, including token refresh and reauthorization workflows to maintain continuous integration.
Acceptance Criteria
Conflict Resolver
Automatically detects scheduling overlaps and suggests optimal alternative time slots based on both parties’ calendars, ensuring smooth rescheduling without the need for manual back-and-forth communication.
Requirements
Overlap Detection Engine
Description
Implements a real-time scheduling conflict detection module that scans both lender and borrower calendars for overlapping bookings. It should support synchronization with popular calendar services, handle recurring events, and identify conflicts upon creation or modification of reservations. This engine will ensure immediate feedback to users when a time slot is no longer available.
Acceptance Criteria
Alternative Slot Suggestion
Description
Offers optimal alternative time slots when a conflict is detected, taking into account both parties' availability, preferences, and item availability window. It should rank suggestions based on proximity to the original time, duration match, and user-defined constraints, ensuring the most convenient options are presented.
Acceptance Criteria
Calendar Integration API
Description
Provides seamless integration with third-party calendar providers (e.g., Google Calendar, Outlook, iCal) via secure OAuth. Ensures bi-directional synchronization of events, updates, and cancellations, maintaining consistency between Neighborly reservations and personal calendars.
Acceptance Criteria
User Notification and Confirmation
Description
Delivers automatic notifications to both borrower and lender when conflicts arise and when alternative suggestions are made. Supports in-app alerts, push notifications, and email summaries. Requires users to accept or decline new time slots, updating the reservation upon confirmation.
Acceptance Criteria
Manual Override and Admin Tools
Description
Includes an administrative interface for power users and support staff to manually adjust reservations, override automatic suggestions, and resolve complex conflicts. Provides audit logs for changes and ensures communication templates are available for manual outreach.
Acceptance Criteria
Quick Confirm
Define custom auto-approval criteria—such as neighbor rating, deposit status, or item value—for instant booking confirmations, reducing wait times and powering a seamless borrowing and lending experience.
Requirements
Approval Criteria Builder
Description
Users can define custom auto-approval rules based on neighbor rating, deposit status, item value, and other parameters. The system should provide a user-friendly interface to select criteria thresholds, combine multiple conditions with logical operators, and save multiple rule sets. This feature enables swift configuration of instant booking approvals, ensuring flexibility, security, and reduced administrative overhead by automating evaluation against defined standards.
Acceptance Criteria
Real-time Criteria Evaluation
Description
The system must evaluate booking requests instantly against stored approval criteria at the moment of request submission. It should support complex rule logic, process conditions in milliseconds, and return an approval or rejection decision without manual intervention. Integration with the neighbor rating service, deposit status database, and item inventory ensures accurate assessments and accelerates the user experience.
Acceptance Criteria
Eligibility Verification Logging
Description
All auto-approval and rejection decisions should be logged with detailed information on which criteria were met or failed, timestamped, and stored in an audit trail. The logs should be accessible to administrators for review via the dashboard, facilitating transparency, troubleshooting, and compliance tracking. This logging mechanism ensures accountability and provides insights into system performance.
Acceptance Criteria
Instant Confirmation Notification
Description
Upon auto-approval of a booking request, the system must trigger real-time notifications to both lender and borrower via in-app messages, email, and push notifications. Notifications should include booking details, next steps, and contact information. This immediate feedback loop ensures all parties are informed, reduces confusion, and enhances user engagement by confirming the transaction instantly.
Acceptance Criteria
Admin Override Control
Description
Administrators and lenders should have the ability to manually override auto-approval outcomes. The interface should present an option to approve or reject any booking request that was auto-processed, along with a reason field and an update to the audit logs. This control layer provides flexibility to handle exceptional cases, ensures compliance, and allows corrective actions when automated rules produce undesired results.
Acceptance Criteria
Reminder Pulse
Send personalized, customizable reminders via push, email, or SMS before pick-up and return windows to keep everyone on schedule, decrease no-shows, and build trust among neighbors.
Requirements
Multi-channel Notification Configuration
Description
Enable users to select and configure their preferred notification channels (push, email, SMS) for reminder delivery. This requirement ensures that reminders are delivered through the user’s chosen medium, increasing the likelihood of them seeing the notification. It includes building a settings interface, storing channel preferences, and integrating with notification services for each channel.
Acceptance Criteria
Scheduling & Timing Engine
Description
Develop a robust scheduling engine that triggers reminders at configurable intervals before pick-up and return windows. It must support flexible timing rules (e.g., 24 hours, 2 hours, 15 minutes before), time zone awareness, and recurring schedules. This engine underpins timely reminders and adapts to users’ local time settings.
Acceptance Criteria
Personalization & Template Management
Description
Implement a template management system that allows dynamic insertion of item details, dates, and neighbor names into reminder messages. Users can customize reminder text or choose from pre-built templates. Personalization enhances clarity and user engagement by providing contextually relevant information in each reminder.
Acceptance Criteria
Reminder Escalation & Snooze Options
Description
Provide escalation paths and snooze functionality for reminders that go unanswered. If a user doesn’t respond to an initial reminder, the system should send follow-up reminders at predetermined intervals or allow users to snooze reminders for a set period. This reduces no-shows and gives flexibility when plans change.
Acceptance Criteria
Delivery Status Tracking & Retry Logic
Description
Track the delivery status of each reminder across channels and implement retry logic for failed sends. The system should log successes and failures, notify administrators of persistent delivery issues, and automatically retry failed messages based on configurable rules. Reliable delivery builds trust and ensures users receive reminders.
Acceptance Criteria
TimeFlex Proposals
Generate multiple flexible booking options that adapt to both parties’ schedules; borrowers can choose the best fit, boosting booking success rates and accommodating last-minute changes.
Requirements
Flexible Time Slot Generation
Description
Implement an algorithm that analyzes both users’ availabilities to generate multiple booking time slots that adapt to schedule conflicts and preferences. The system should factor in buffer times, location distance, and peak usage hours to optimize proposals. This requirement ensures borrowers and lenders receive a curated list of suitable, conflict-free time options that increase booking success rates and minimize manual coordination.
Acceptance Criteria
Calendar Integration Sync
Description
Integrate users’ external calendars (Google, Outlook, Apple) to automatically import availability data. The integration should support real-time sync, permissions management, and privacy controls, enabling the system to access up-to-date schedule information. This requirement reduces manual entry errors, prevents double-booking, and streamlines the proposal generation process by leveraging existing calendar data.
Acceptance Criteria
Real-time Availability Updates
Description
Enable live tracking of availability changes for both participants, updating all pending proposals and notifying users of any conflicts. The system should push notifications and refresh proposal lists instantly when a calendar event is added, modified, or canceled. This requirement maintains proposal accuracy in dynamic scheduling environments and reduces booking friction caused by outdated availability.
Acceptance Criteria
Proposal Selection Interface
Description
Design a user-friendly interface within the app where borrowers can view, compare, and select from the generated time proposals. The UI should display time slots, relative convenience scores, and allow filtering by date, time of day, and location. This requirement enhances user experience by providing clear, informative choices that facilitate quick decision-making and reduce friction.
Acceptance Criteria
Change Request Handling
Description
Implement a workflow to manage last-minute schedule change requests, allowing users to propose new times, accept alternative slots, or cancel gracefully. The system should log all requests, provide templates for communication, and track status changes until resolution. This requirement ensures flexibility in booking management and maintains clear records of all modifications.
Acceptance Criteria
Buffer Zone
Automatically adds configurable buffer periods before and after each booking to account for transit time, item cleaning, or minor delays—protecting lenders from tight turnarounds and ensuring a stress-free handoff.
Requirements
Configurable Buffer Periods
Description
The system must allow lenders to set buffer times before and after each booking, offering default presets and custom duration options. This functionality integrates into the booking workflow to automatically block out additional time for transit, item cleaning, or minor delays, ensuring that lenders have adequate turnaround time and reducing scheduling conflicts.
Acceptance Criteria
Automatic Buffer Enforcement
Description
The system should automatically apply the configured buffer periods to all booking slots, updating availability in real time. This enforcement prevents borrowers from selecting time slots that infringe on buffer periods and ensures consistent adherence to lender preferences without manual intervention.
Acceptance Criteria
Buffer Visualization UI
Description
The booking calendar must visually represent buffer periods using shaded zones or distinct markers. This UI enhancement clearly communicates unavailable times due to buffer settings, helping users easily identify valid booking slots and understand scheduling constraints.
Acceptance Criteria
Conflict Detection and Rescheduling Suggestions
Description
The platform must detect booking conflicts arising from buffer constraints and proactively suggest alternative time slots that respect buffer periods. This feature streamlines the rescheduling process, reduces user frustration, and minimizes manual coordination between lenders and borrowers.
Acceptance Criteria
Notifications for Buffer-induced Changes
Description
The platform must send automated notifications via email and in-app messages whenever buffer settings affect an existing booking or block a requested time slot. Notifications should clearly explain the reason for the change and provide guidance on next steps or alternative options.
Acceptance Criteria
ID Verify Express
Streamline identity confirmation with multi-factor authentication including government ID scanning, selfie match, and real-time database checks. This ensures fast, reliable verification, giving users peace of mind when lending and borrowing high-value items.
Requirements
Government ID Document Scanner
Description
Implement a secure document scanning module that captures high-resolution images of government-issued IDs, extracts textual and machine-readable data using OCR, and validates document authenticity through format and security feature analysis. The module should support multiple ID types and ensure encrypted data transmission to maintain user privacy.
Acceptance Criteria
Liveness Detection Selfie Match
Description
Integrate a liveness detection algorithm that compares a user’s live selfie against their uploaded ID photo, using facial recognition and anti-spoofing measures to prevent fraudulent submissions. The system should verify real-time user presence by requiring randomized actions like blinking or head movements.
Acceptance Criteria
Real-time Database Verification
Description
Connect to authorized government and third-party databases in real-time to cross-check user identity details against official records for authenticity and eligibility. The verification process should handle API responses efficiently, provide clear success or failure signals, and log all transactions for compliance.
Acceptance Criteria
Multi-Factor Authentication Workflow
Description
Design a seamless multi-step authentication flow that combines document scanning, selfie match, and database checks with additional factors like email or SMS OTPs. The workflow should guide users through each step with intuitive UI prompts and allow fallback options in case of verification issues.
Acceptance Criteria
Verification Status Dashboard
Description
Develop an internal and user-facing dashboard that displays real-time verification status, flags, and history with timestamps. The dashboard should allow support staff to review pending verifications, request additional information, and communicate outcomes to users promptly.
Acceptance Criteria
Community Vouch
Enable neighbors who have completed successful transactions together to endorse each other with a one-click vouch badge. These peer endorsements build social proof, amplify trust signals, and encourage positive interactions within the community.
Requirements
One-Click Vouch Button
Description
The system displays a prominent one-click Vouch button within the completed transaction view, allowing users to effortlessly endorse neighbors they’ve successfully transacted with. This feature integrates seamlessly into the post-transaction interface, providing instant trust-building with minimal friction. It ensures endorsements are quick to submit and recorded in the user’s profile history, reinforcing positive community interactions.
Acceptance Criteria
Badge Display Integration
Description
After a vouch is confirmed, a distinctive vouch badge appears on the recipient’s profile and adjacent to their shared items in search results and listings. The badge design aligns with the app’s visual identity and updates in real time. This integration enhances social proof visibility, helping users identify trusted neighbors and encouraging further engagement.
Acceptance Criteria
Vouch Confirmation Notification
Description
Upon giving or receiving a vouch, the system triggers real-time in-app and email notifications to both parties, confirming the endorsement and providing acknowledgment. The notification includes transaction details and a link to view the updated vouch badge, ensuring transparency and reinforcing positive feedback loops.
Acceptance Criteria
Vouch Privacy Controls
Description
Users can access privacy settings to configure the visibility of their vouch badges, choosing between public display, friends-only, or private modes. This control allows individuals to manage how endorsements are shared within the community, balancing social proof with personal privacy preferences.
Acceptance Criteria
Admin Vouch Analytics Dashboard
Description
An administrative dashboard aggregates key vouch metrics—total vouches given and received, endorsement frequency over time, and badge distribution by user segment. The dashboard provides filters, trend charts, and exportable reports to help product managers and community moderators measure trust levels and inform strategic improvements.
Acceptance Criteria
Badge Showcase
Automatically award and display reputation badges—such as “Verified Homeowner,” “Trusted Sharer,” or “Speedy Returner”—on user profiles. These visual cues help borrowers and lenders quickly gauge credibility and make informed decisions.
Requirements
Badge Criteria Engine
Description
Implement a dynamic engine to define, evaluate, and award reputation badges based on user behaviors such as successful loans, positive reviews, and on-time returns. The engine should calculate user activity metrics in the background, compare them against configurable thresholds, and automatically assign or revoke badges. It integrates with the user transaction logs and review system to ensure accuracy and consistency in badge awards, improving trust and engagement on the platform.
Acceptance Criteria
Badge Display Module
Description
Create a responsive UI component to visually showcase earned badges on user profiles. This module should fetch badge data from the back end, display badge icons with tooltips explaining each badge’s meaning, and adapt to various screen sizes. It should integrate seamlessly with existing profile layouts and maintain consistent styling to reinforce user credibility at a glance.
Acceptance Criteria
Real-time Badge Notification
Description
Develop a notification system to alert users immediately when they earn or lose a badge. Notifications should appear in-app and via email, including the badge name, reason for the award or revocation, and links to the user’s profile or the criteria page. This feature ensures users are promptly informed of changes to their reputation status and encourages continued positive participation.
Acceptance Criteria
Admin Badge Management Console
Description
Provide an administrative interface allowing product managers to create, edit, and delete badges, define or adjust award criteria, and override badge assignments manually. The console should include audit logs of criteria changes and badge overrides, ensuring transparency and governance. This tool ensures badges remain fair, up-to-date, and aligned with community standards.
Acceptance Criteria
Badge Filtering and Sorting
Description
Enable filtering and sorting of badges on user profiles, allowing viewers to organize badges by category (e.g., trust, participation) or date awarded. The feature should include UI controls for users to toggle views, enhancing profile navigation and helping users focus on the most relevant reputation signals.
Acceptance Criteria
Trust Score Dashboard
Provide users with a clear, personalized trust score that aggregates verification status, peer endorsements, and transaction history. The dashboard offers actionable insights and tips to improve trust ratings, motivating continual engagement and reliability.
Requirements
Trust Score Calculation Engine
Description
Aggregate and weigh user verification statuses, peer endorsements, and transaction history to compute a personalized trust score. Integrate with existing verification APIs, endorsement databases, and transaction logs, applying configurable weightings. Ensure transparent, explainable calculations for dashboard display and backend analytics.
Acceptance Criteria
Real-Time Score Update
Description
Refresh the displayed trust score instantly upon new endorsements, verifications, or completed transactions using WebSocket or polling mechanisms. Ensure users always view their current score without manual refresh, while maintaining high performance and responsiveness under load.
Acceptance Criteria
Peer Endorsement Integration
Description
Enable users to endorse peers directly from completed transactions and feed endorsements into the trust score. Provide a UI component for endorsements, backend API to record and validate endorsements, and logic to weight endorsements based on endorsers’ trust scores. Maintain an audit trail to prevent fraud and ensure transparency.
Acceptance Criteria
Transaction History Aggregator
Description
Compile and analyze users’ past borrowing and lending transactions by fetching records from the transaction service. Summarize metrics such as completion rate, average transaction time, and dispute count. Present categorized history on the dashboard and supply aggregated data to the trust score calculation engine.
Acceptance Criteria
Personalized Improvement Tips
Description
Generate actionable recommendations to help users improve their trust scores based on current score components and peer feedback. Analyze weaknesses like incomplete verifications or low endorsement counts, and provide tailored guidance (e.g., complete phone verification, request endorsements). Display real-time tips on the dashboard.
Acceptance Criteria
Verification Timeline
Maintain a chronological record of all identity checks, endorsements, and badge awards on each user’s profile. This transparent timeline allows neighbors to review trust-building milestones and track reliability over time.
Requirements
Chronological Event Logging
Description
Automatically record every identity check, endorsement, and badge award event with precise timestamps and relevant metadata in a secure, append-only timeline. Ensure data integrity and auditability by storing event type, actor, and context, and integrating seamlessly with the existing user profile schema.
Acceptance Criteria
Filterable Timeline View
Description
Implement interactive filters on the verification timeline UI, allowing users to narrow events by type (identity checks, endorsements, badges), date ranges, or approving party. Ensure filters update results in real time and maintain responsive performance across devices.
Acceptance Criteria
Event Detail Modal
Description
Enable clickable timeline entries that open a modal window presenting full event details, including verifier identity, date and time, endorsement comments, and associated documentation. Design the modal for clarity and accessibility, integrating with existing UI components.
Acceptance Criteria
Visual Timeline Indicators
Description
Design and integrate distinct icons, color codes, and markers for each event category (identity verification, peer endorsement, badge award) to improve scannability. Ensure indicators are consistent with the product’s design system and accessible to users with color vision deficiencies.
Acceptance Criteria
Timeline Privacy Controls
Description
Provide granular privacy settings allowing users to toggle visibility of individual timeline events or entire event categories on their public profile. Implement privacy defaults aligned with community guidelines and ensure controls are intuitive within the profile settings interface.
Acceptance Criteria
Renewal Reminders
Send automated, customizable notifications prompting users to update expired IDs and re-verify key information. By keeping credentials current, the feature maintains overall community safety and reduces borrowing risks.
Requirements
Automated Notification Scheduler
Description
Implement a scheduling engine that automatically triggers renewal reminders at configurable intervals prior to user ID expirations. The system must integrate with user profiles to fetch expiration dates, support multiple reminder channels (email, SMS, push notifications), and allow administrators to set global or per-user lead times. This ensures users receive timely prompts to renew credentials, maintaining verification currency, reducing borrowing risks, and enhancing overall community safety.
Acceptance Criteria
Customizable Reminder Templates
Description
Provide a template management interface enabling administrators to create and modify renewal reminder messages, including subject lines, body copy, branding elements, and dynamic variables (e.g., user name, expiration date). Templates should be selectable by channel and by reminder stage (initial, follow-up, escalation), ensuring communications align with community guidelines and maintain a consistent tone.
Acceptance Criteria
User Preferences Management
Description
Develop a user settings module allowing individuals to select their preferred notification channels (email, SMS, push), set desired reminder frequency, and adjust lead times for renewal prompts. Preferences should be stored in the user profile, editable at any time, and respected by the notification scheduler to improve user experience and prevent unwanted notifications.
Acceptance Criteria
Verification Status Dashboard
Description
Build an administrative dashboard that displays real-time verification statuses, upcoming expiration dates, and reminder delivery logs for all users. Include filtering, sorting, and export capabilities, as well as visual indicators for at-risk or overdue verifications. This empowers community managers to monitor compliance, identify potential issues early, and take corrective actions.
Acceptance Criteria
Escalation Notification Workflow
Description
Define and implement escalation policies that trigger additional reminders or alert community managers when users do not renew their IDs after a set number of notifications. The workflow should allow configuration of escalation thresholds, escalation channels, and escalation recipients to ensure unresponsive users are addressed promptly and community standards are maintained.
Acceptance Criteria
Smart Escrow
Automatically holds borrower deposits securely in the Pocket Wallet until item return is confirmed. Reduces manual approvals, builds trust with lenders, and guarantees funds are only released when transactions complete successfully.
Requirements
Escrow Deposit Capture
Description
When a borrower initiates a borrowing request, the system must automatically place the borrower’s deposit into the Smart Escrow fund within the Pocket Wallet. This process should be seamless and require no manual approval, ensuring that the funds are secured before the lender hands over the item. The feature must integrate with existing payment gateways, validate sufficient funds, and provide immediate feedback to the user upon successful deposit capture.
Acceptance Criteria
Automated Release Conditions
Description
Define and implement clear, automated criteria for releasing escrowed funds back to borrowers or to lenders. The system should detect when an item return is confirmed—either via borrower check-in, lender confirmation, or automatic deadline expiration—and trigger the appropriate fund release. Conditions must be configurable (e.g., return deadlines, grace periods) and enforce business rules to prevent premature or erroneous releases.
Acceptance Criteria
Real-time Transaction Notifications
Description
Implement real-time notifications to both borrowers and lenders at key escrow stages: deposit captured, pending return, return confirmed, and funds released. Notifications should be delivered via in-app alerts, email, and optional SMS. Each notification must include transaction details, status updates, and next steps, ensuring transparency and reducing support inquiries.
Acceptance Criteria
Secure Escrow Fund Storage
Description
Ensure that all escrowed funds are stored securely in compliance with financial industry standards and regulations. Implement encryption at rest and in transit, role-based access controls, and regular audits. Integrate with the existing Pocket Wallet security framework to provide a unified, high-trust environment for users’ funds.
Acceptance Criteria
Dispute Resolution Workflow
Description
Provide a structured dispute resolution workflow for cases where borrowers and lenders disagree on item condition or return status. The system must allow users to submit dispute details, upload evidence (photos, messages), and automatically pause fund release until resolution. Include escalation paths to customer support and tracking of resolution timelines.
Acceptance Criteria
Instant Refund
Triggers immediate release of deposit funds back to borrowers upon successful item return verification. Eliminates waiting periods, enhances user satisfaction, and reinforces confidence in prompt, transparent financial transactions.
Requirements
Automated Return Verification
Description
Automatically confirm successful item returns by leveraging QR code scans, geo-fencing, or habitual check-in processes. This feature ensures returns are accurately and promptly verified without manual intervention, minimizing errors and delays. Upon detection of a valid return event, the system triggers downstream processes for deposit release, enhancing operational efficiency and user trust.
Acceptance Criteria
Instant Deposit Release
Description
Enable immediate release of deposit funds to borrowers upon automated return verification. This requirement integrates refund logic within the platform’s payment module, ensuring funds are transferred without delay. By eliminating hold times and manual approval steps, it boosts user satisfaction, trust, and platform credibility.
Acceptance Criteria
Payment Gateway Integration
Description
Integrate with leading payment service providers (e.g., Stripe, PayPal) to support real-time refund API calls. The integration must handle multi-currency support, idempotent transactions, error retries, and secure authentication. This ensures refunds are processed reliably and scales with transaction volume.
Acceptance Criteria
User Notification System
Description
Implement real-time notifications via email, SMS, and in-app messages to inform borrowers immediately when their return is verified and deposit released. The system should allow customizable message templates and user preferences for channels, ensuring clear communication and enhancing user engagement.
Acceptance Criteria
Refund Audit Trail
Description
Maintain a comprehensive audit log for every refund event, capturing timestamps, user IDs, transaction references, verification data, and system responses. This facilitates dispute resolution, compliance reporting, and system monitoring, ensuring transparency and accountability.
Acceptance Criteria
Flexible Split-Pay
Allows borrowers to divide rental fees and deposit amounts into multiple smaller microtransactions. Eases payment burdens, encourages higher-value item sharing, and accommodates users with varying budget needs.
Requirements
Payment Installment Configuration
Description
Enable borrowers to divide total rental fees into a configurable number of smaller microtransactions. The system should present options for 2 to 12 installments, calculate equal or custom installment amounts, and display the payment schedule clearly before confirmation. This feature must integrate with the existing payment gateway, ensure accurate fee calculations, and update the loan agreement accordingly.
Acceptance Criteria
Installment Due Date Scheduling
Description
Allow borrowers to set and adjust due dates for each payment installment within defined parameters (e.g., weekly, bi-weekly, monthly). The interface should provide default suggestions based on the borrowing period, enforce minimum intervals between installments, and prevent overdue scheduling conflicts.
Acceptance Criteria
Automatic Payment Reminders
Description
Implement automated notifications via email and in-app messages to remind borrowers of upcoming installment payments. Reminders should be sent at configurable lead times (e.g., 3 days and 1 day before due), include payment details and links, and adapt based on borrower preference settings.
Acceptance Criteria
Installment Status Dashboard
Description
Provide a real-time dashboard that displays the status of each payment installment—pending, paid, or overdue. The dashboard should show payment dates, amounts, and remaining balance, and allow borrowers to view transaction history and download receipts.
Acceptance Criteria
Deposit Split-Payment Support
Description
Extend split-pay functionality to security deposits, allowing borrowers to divide deposit amounts into the same or a different number of installments. The system must handle deposit capture, hold, and release processes in compliance with platform policies and update the rental agreement accordingly.
Acceptance Criteria
Multi-Method Payment Allocation
Description
Allow borrowers to allocate different payment methods (e.g., credit card, PayPal, bank transfer) to individual installments. The system should securely store multiple payment credentials, validate method availability, and process each installment with the selected method.
Acceptance Criteria
Quick Top-Up
Enables users to instantly reload their Pocket Wallet using saved payment methods or one-click mobile payment options. Ensures borrowers have ready funds for spontaneous bookings and reduces transaction friction.
Requirements
One-Click Top-Up
Description
Enable users to instantly reload their Pocket Wallet with a single click using a pre-saved payment method. This functionality integrates securely with the payment gateway to verify and process transactions within seconds, reducing friction in the booking flow and ensuring users have funds available for spontaneous borrowing needs.
Acceptance Criteria
Real-Time Balance Synchronization
Description
Ensure that the wallet balance is updated across all user interfaces immediately after a top-up transaction completes. The system will push balance updates via real-time events, preventing stale data and giving users immediate visibility into their available funds.
Acceptance Criteria
Saved Payment Method Management
Description
Provide a secure interface for users to add, edit, and remove payment methods used for Quick Top-Up. The feature will support PCI-compliant storage of card details, allow users to set a default method, and maintain transaction security through tokenization.
Acceptance Criteria
Minimum Balance Threshold Alerts
Description
Allow users to configure low-balance thresholds and receive automated in-app and push notifications when their wallet balance falls below the set limit. This proactive alert system encourages users to top up before initiating a booking, reducing failed transactions.
Acceptance Criteria
Transaction Confirmation and Receipt Generation
Description
Generate and display a confirmation screen immediately after a successful top-up, along with a downloadable digital receipt. Receipts will be logged in the user’s transaction history, providing a clear audit trail and reinforcing transaction transparency.
Acceptance Criteria
Transaction Insights
Provides detailed, real-time analytics on wallet activity, including deposits held, fees paid, refunds issued, and spending trends. Empowers users with clarity over their transactions and encourages responsible sharing habits.
Requirements
Real-Time Transaction Dashboard
Description
Develop an interactive dashboard that aggregates and displays all wallet transactions in real time, including deposits held, fees paid, refunds issued, and spending trends. The dashboard should integrate seamlessly with the existing Neighborly platform, automatically updating as new transactions occur and providing users with filtered views by date range, transaction type, and peer neighbor. This feature will enhance user transparency, enable quick access to transaction history, and support informed decision-making about borrowing and lending activities.
Acceptance Criteria
Deposit and Balance Overview
Description
Implement a dedicated module that clearly shows current deposit balances, pending holds, and available funds. This component should calculate and display the total amount locked in ongoing transactions, the refundable balance, and recent changes in deposits. By offering a concise overview, users can quickly understand their financial standing before initiating or accepting a lending request.
Acceptance Criteria
Fee Breakdown Visualization
Description
Create a visual breakdown of all fees applied to transactions, categorizing by type (service fee, late fee, damage fee, etc.) and showing fee accrual over time. Include charts or graphs that highlight the proportion of fees relative to overall spending, helping users identify cost drivers. This visualization promotes fee transparency, encourages responsible sharing habits, and builds trust in the Neighborly ecosystem.
Acceptance Criteria
Refund Tracking Module
Description
Develop a feature that tracks all refunds issued, detailing the original transaction, reason for refund, refund date, and refund amount. Integrate automated notifications to inform users when a refund is processed. This module will provide clarity on refund history, reduce support inquiries, and ensure users can reconcile their wallet balances accurately.
Acceptance Criteria
Spending Trends and Alerts
Description
Implement analytics that identify spending patterns and trigger customizable alerts for unusual wallet activity, such as rapid fee accumulation or large deposits. Provide summary reports on weekly and monthly spending trends with insights and recommendations to optimize sharing behavior. The alerts and reports will help users manage their wallet proactively and avoid unexpected charges.
Acceptance Criteria
Community Credits
Rewards active sharers and timely borrowers with bonus wallet credits for every successful transaction. Motivates engagement, lowers future rental costs, and fosters a positive sharing economy within the neighborhood.
Requirements
Credit Accrual System
Description
Implement a backend system to allocate community credits to users after successful lending or borrowing transactions. This includes calculating rewards based on transaction value and timeliness, updating user wallets, and ensuring transactional integrity. Integration with the existing transaction service is required to automatically trigger credit allocation, increasing user engagement by providing tangible incentives for participation in the sharing economy.
Acceptance Criteria
Credit Redemption Mechanism
Description
Design and implement functionality allowing users to redeem their earned community credits for discounts on future rentals. The system should validate credit balances, apply discounts at checkout, and reflect updated balances in real time. This feature enhances user retention by lowering rental costs and reinforcing positive sharing behaviors.
Acceptance Criteria
Real-time Credit Balance Display
Description
Create a UI component in user profiles and the transaction flow to show the current community credit balance. The display should update instantly after credit accrual or redemption, ensuring transparency. This visibility encourages continued engagement by reminding users of their earned benefits.
Acceptance Criteria
Credit Expiry Management
Description
Develop rules and automation to handle credit expiration, including notifications for upcoming expiry and automatic removal of expired credits. The system must log expiration events, inform users proactively, and adjust balances accordingly. This prevents stale credits and encourages timely use.
Acceptance Criteria
Credit Notification System
Description
Implement notification workflows (email, push) to alert users when they earn credits, apply credits, or when credits are nearing expiration. Notifications should be timely and contextually relevant, driving user awareness and ensuring smooth credit utilization.
Acceptance Criteria
Admin Credit Management Dashboard
Description
Build an administrative dashboard for moderators to view and manage user credits. Features include manual adjustment of credits, viewing transaction logs, and generating reports. This tool supports operational oversight and user support in exceptional cases.
Acceptance Criteria
Zone Watch
Draw and save custom geofenced zones on the map to receive instant notifications when matching items become available within those areas. This ensures you never miss a nearby tool or gadget that fits your needs, even while on the go.
Requirements
Custom Zone Drawing
Description
Provide an intuitive map interface that allows users to draw, name, and save custom geofenced zones using polygon drawing tools. The feature integrates seamlessly with the existing map component, letting users tap points or drag edges to define boundaries. Saved zones persist across sessions and sync across devices, enabling users to curate multiple areas of interest. The system includes validation to enforce minimum area requirements and prevent overlapping zones, ensuring reliable definitions. Implementation encompasses UI controls for drawing modes, backend storage of geo-coordinates, and retrieval APIs. The expected outcome is that users can easily create spatial filters to receive location-based notifications.
Acceptance Criteria
Notification Preferences Configuration
Description
Enable users to configure notification preferences for each saved zone, including delivery channels (push, email, SMS), frequency (immediate, hourly digest, daily summary), and threshold criteria (new items only, specific categories). This feature integrates with the existing notification service and settings UI. Implementation requires new preference fields in the backend, UI controls for selecting channels and cadence, and updates to the notification dispatch workflow. The expected outcome is that users receive tailored alerts matching their communication style and reduce notification fatigue.
Acceptance Criteria
Zone Management Dashboard
Description
Create a centralized dashboard listing all user-defined zones with options to view on map, edit boundaries, rename, duplicate, or delete. The dashboard displays key statistics for each zone—such as total matched items, last notification timestamp, and active alert settings—and provides a map preview on hover. Integration requires CRUD endpoints for zone entities, a responsive list view component, and synchronization with the map interface. The expected outcome is that users can efficiently organize and maintain their saved zones as their needs evolve.
Acceptance Criteria
Real-time Item Visualization
Description
Implement a map layer that highlights items available within saved zones in real time. Items inside a zone are marked with distinct colors or shaded overlays corresponding to each zone. The feature integrates with the live item feed API and map rendering engine to fetch and display updates dynamically as items are listed, reserved, or returned. Marker clustering and hover details improve usability at different zoom levels. The expected outcome is that users can visually identify and explore available items within their zones without waiting for notifications.
Acceptance Criteria
Zone Import and Export
Description
Allow users to export their saved geofence zones as GeoJSON or JSON configuration files and import them back into the app or share with other users. The feature integrates with profile settings and includes UI elements for file download, upload, and link-based sharing. Implementation involves serialization and deserialization endpoints, validation logic to ensure imported zones meet format and area requirements, and conflict resolution for duplicate zone names. The expected outcome is that users can back up, transfer, or distribute their zone definitions, fostering collaboration and portability.
Acceptance Criteria
Hotspot Heatmap
Visualize active item listings as color-coded heat zones on the map, highlighting neighborhoods with the highest sharing activity. Quickly identify where popular items are clustered to streamline your search and snag tools faster.
Requirements
Real-time Heatmap Rendering
Description
Retrieve active item listing coordinates from the backend every 30 seconds and overlay them as a real-time heatmap on the map interface. The system must handle live additions and removals of listings, smoothly updating intensity zones without full map reloads. Integration with the existing listing service API and map SDK is required to ensure data consistency and minimal latency, providing users with an accurate view of current sharing activity.
Acceptance Criteria
Dynamic Zoom-Level Filtering
Description
Adjust heatmap clustering dynamically based on the current map zoom level. At city-wide views, merge close listings into broader zones; as users zoom in, disperse clusters into individual hotspots for detailed insight. Implement map event listeners to trigger data reprocessing and overlay updates, ensuring clarity and relevance at all scales.
Acceptance Criteria
Color-Coded Intensity Legend
Description
Provide an explanatory legend that maps color gradients to listing density, ranging from low (cool colors) to high intensity (warm colors). The legend must be prominently displayed on the map, update dynamically with zoom changes, and remain accessible (collapsible) to prevent interface clutter. Design and integrate the legend overlay in alignment with the product’s visual style guide.
Acceptance Criteria
Item Category Toggle
Description
Enable users to filter the heatmap by item category (e.g., tools, kitchen, sports) via a toggle interface. Selecting categories should update the heatmap overlay to reflect only listings within chosen categories. This requires extending the heatmap query parameters, implementing a multi-select UI component, and ensuring seamless overlay refresh on selection changes.
Acceptance Criteria
Performance Optimization for Large Datasets
Description
Optimize heatmap rendering performance when processing large volumes of listing data. Implement data clustering techniques server-side, leverage client-side caching, and utilize WebGL acceleration for rendering density layers. Conduct front-end profiling and backend load testing to ensure map interactions remain smooth under peak usage.
Acceptance Criteria
Quick Claim
Reserve an available item directly from the map with a single tap, instantly locking it for a short hold period while you finalize the booking. Eliminate competition for in-demand gear and secure what you need before someone else does.
Requirements
Instant Map Lock
Description
When a user taps an available item on the map, the system instantly locks the item for a predefined hold period. The backend service processes the lock request immediately to prevent any competing claims. The map marker updates to reflect the locked state, and the UI provides clear visual feedback, ensuring users understand that the item is reserved for them while they complete the booking process.
Acceptance Criteria
Hold Timer Countdown
Description
Once an item is locked, a real-time countdown timer displays the remaining hold time both on the map marker and in the reservation details view. The countdown updates every second, clearly indicating how long the hold lasts. When the timer reaches zero, the system automatically releases the lock and updates the item’s status.
Acceptance Criteria
Conflict Resolution & Lock Management
Description
Implement robust concurrency control in the backend to handle simultaneous quick-claim requests for the same item. This includes transactional locking or optimistic concurrency checks to ensure only one user can lock an item at a time. The system must gracefully reject or queue conflicting requests and provide clear error messages to users.
Acceptance Criteria
Real-time Map Marker State Updates
Description
Map markers must dynamically reflect each item’s current status: available, locked, booked, or hold expired. Status changes should propagate in real time to all users viewing the map. Each status has a distinct marker color and tooltip to convey availability and reservation details at a glance.
Acceptance Criteria
Pre-Expiration Alerts
Description
Configure in-app notifications to alert users when their hold timer reaches predefined thresholds (e.g., 1 minute remaining) and when the hold expires. Alerts include actionable options to extend the hold or proceed to booking. This feature requires integrating with the app’s notification service and handling user actions within the alert.
Acceptance Criteria
PathFinder
Generate turn-by-turn directions from your current location to the item pickup point, seamlessly integrating with your preferred navigation app. Optimize your route for the quickest travel time and simplify coordination for hassle-free pickups.
Requirements
Real-Time Navigation Integration
Description
Enable users to seamlessly launch their preferred navigation app (e.g., Google Maps, Apple Maps, Waze) directly from Neighborly's PathFinder feature. The system should securely transfer pickup location coordinates and route instructions, ensuring a smooth transition between the Neighborly app and the navigation application. This integration enhances user convenience by leveraging familiar navigation tools for real-world directions.
Acceptance Criteria
Route Optimization Algorithm
Description
Implement an advanced routing engine that computes the fastest and most efficient path from the user's current location to the pickup point, accounting for real-time traffic conditions, road closures, and other dynamic variables. The algorithm should update continuously and integrate with third-party traffic data providers to maintain accurate and optimal route calculations.
Acceptance Criteria
ETA and Progress Tracking
Description
Provide users with accurate estimated time of arrival (ETA) updates and real-time progress tracking within the Neighborly app. The feature should display the user's current location on the route, predicted arrival times, and automatically recalibrate as conditions change, giving both borrower and lender clear visibility into pickup timing.
Acceptance Criteria
Alternate Route and Recalculation
Description
Detect deviations from the planned route or sudden traffic changes and automatically recalculate alternative paths. Offer users the option to accept or decline new route suggestions, ensuring flexibility while maintaining route efficiency. Continuous monitoring and swift recalculation should minimize travel delays.
Acceptance Criteria
In-App Map Preview
Description
Embed an interactive map preview within the PathFinder interface that allows users to view the route overview, zoom in/out, and switch map views (e.g., satellite, terrain) before launching an external navigation app. The preview should highlight key waypoints, estimated travel time, and distance to provide immediate route context.
Acceptance Criteria
Geo-fenced Arrival Alerts
Description
Implement geo-fencing around the pickup location to automatically trigger arrival notifications when the user enters a defined radius (e.g., 500 meters). The system should send push notifications to both borrower and lender, updating status to 'En Route' or 'Arrived'. Geofencing should work reliably across iOS and Android platforms, conserve battery, and respect privacy policies.
Acceptance Criteria
Availability Timeline
Use an interactive time slider overlay on the map to preview when items will be available throughout the day. Plan your borrowing schedule in advance by seeing future availability windows, ensuring you pick up tools at the perfect time.
Requirements
Interactive Time Slider Control
Description
Enable users to manipulate a slider UI element to select a specific time or time range. The slider appears above the map and allows precise adjustments, updating availability overlays dynamically as the user drags. By integrating with the map component, the control reflects local time zones, ensures smooth animations, and provides visual feedback. This requirement enhances planning, reduces booking conflicts, and improves user engagement by letting borrowers preview item availability at any hour.
Acceptance Criteria
Availability Overlay on Map
Description
Render a semi-transparent colored overlay on the map corresponding to item availability windows. Each item marker shows colored segments for available periods, updated in real-time as the slider moves. The overlay must handle multiple items without clutter, using distinct colors or patterns and offering tooltips on hover or tap. This requirement ensures borrowers can quickly identify available items visually, streamlining decision-making and improving the user experience.
Acceptance Criteria
Real-time Availability Updates
Description
Implement a WebSocket or long-polling service to push availability status changes instantly to the client. The system should detect new bookings, cancellations, or schedule adjustments and refresh the timeline without page reloads. It must handle concurrency and edge cases, ensuring data consistency across sessions. This real-time capability keeps the timeline accurate, minimizes confusion, and enhances trust in the platform.
Acceptance Criteria
Future Availability Data API
Description
Develop a backend API endpoint that returns availability windows for all items within a specified date and time range. The endpoint should support pagination, filters by item type or location, and return structured JSON including start and end timestamps. It must enforce authentication and rate limits, and integrate with existing inventory and booking services. This API drives the client-side timeline, enabling efficient data fetching and scalability.
Acceptance Criteria
Availability Detail Tooltip
Description
On hover or tap of an availability segment or marker, display a tooltip showing item name, availability start and end times, location, and quick actions like request hold or view details. The tooltip must adapt to screen boundaries, support keyboard navigation, and render instantaneously. Integrate with the booking workflow so users can initiate reservations directly from the tooltip. This requirement enhances interactivity and reduces clicks in the user journey.
Acceptance Criteria
Calendar Sync Integration
Description
Allow users to sync available slots with external calendars (Google Calendar, Outlook, Apple Calendar). Provide an export or subscribe button that generates an iCal feed for the selected item and date range. Ensure proper feed formatting, authentication, and automatic updates when availability changes. This integration helps users manage borrowing schedules within their personal calendars, increasing convenience and engagement.
Acceptance Criteria
Skill Wallet
Earn and store credits by offering your skills—like gardening, tutoring, or handyman work—in exchange for borrowing high-value items. Redeem these credits directly against rental fees, creating a seamless, cash-free transaction that rewards active community participation.
Requirements
Credit Accrual Logging
Description
The system must automatically record and attribute credits to a user’s Skill Wallet when they complete an approved skill-based service. This includes integration with scheduling, service completion confirmation, and validation mechanisms to ensure accuracy. Users benefit from real-time visibility into earned credits, fostering trust and encouraging participation. Implementation requires hooking into service workflows, updating the wallet in real-time, and providing audit trails for future reference.
Acceptance Criteria
Credit Redemption Interface
Description
Develop an intuitive interface within the checkout process that allows users to apply their Skill Wallet credits to rental fees. The interface should clearly display available credit balance, conversion rates, and any remaining payable amount. By integrating this feature directly into the payment workflow, users experience a seamless, cash-free transaction that highlights savings and reinforces community engagement.
Acceptance Criteria
Skill Verification System
Description
Implement a system to verify and validate users’ skill offerings before they can earn credits. Verification may include peer reviews, badges, or third-party endorsements to ensure quality and reliability. This feature integrates with user profiles and service listings, giving credit to trustworthy contributors and maintaining community standards. Verified skills boost confidence among borrowers and uphold the integrity of the Skill Wallet ecosystem.
Acceptance Criteria
Transparent Credit Ledger
Description
Create a detailed ledger within the Skill Wallet that logs every credit transaction—earned, redeemed, or expired. The ledger should offer filtering, sorting, and export capabilities for users who want auditable records. Providing transparency builds user trust, enables dispute resolution, and gives community administrators oversight over credit flows.
Acceptance Criteria
Credit Update Notifications
Description
Enable real-time notifications to inform users when credits are earned or redeemed. Notifications should be delivered via in-app banners, push notifications, and email, offering summaries of the transaction and updated balances. Prompt updates keep users engaged, encourage continued participation, and reduce confusion around credit balances.
Acceptance Criteria
Service Scheduler
Coordinate skill-based collateral by booking service sessions alongside item loans. Automatically generate shared calendar invites, set time estimates, and send reminders, ensuring both parties have clear expectations for when and how the skill exchange will take place.
Requirements
Shared Calendar Invite Generation
Description
Automatically create and send calendar invitations to both the borrower and lender when a service session is scheduled, including service title, date, time, duration, location or video link, and participant details. This integration ensures all participants receive standardized invites compatible with major calendar platforms, streamlining attendance confirmation and avoiding manual invite creation.
Acceptance Criteria
Service Duration Estimation
Description
Allow users to specify and display an estimated duration for each scheduled service session, integrating the estimate into calendar invites and user dashboards. Providing clear time expectations reduces scheduling ambiguity, improves time management for both parties, and ensures sessions start and end as anticipated.
Acceptance Criteria
Automated Reminder Notifications
Description
Send timely email and in-app reminders to both parties at configurable intervals (e.g., 24 hours and 1 hour before the session) to ensure attendees are prepared and to minimize no-shows and late cancellations. Reminders should include session details and any special instructions.
Acceptance Criteria
Conflict Detection and Resolution
Description
Before confirming a session, validate both participants’ existing bookings to detect time conflicts. If a conflict arises, the system should automatically suggest alternative available time slots based on shared availability and allow users to select and confirm a new slot without restarting the scheduling process.
Acceptance Criteria
Multi-Calendar Integration
Description
Support synchronization with Google Calendar, Microsoft Outlook, and Apple Calendar via APIs or ICS attachments, ensuring sessions appear correctly across users’ preferred calendar platforms. This capability expands accessibility and guarantees cross-platform compatibility.
Acceptance Criteria
Flexible Rescheduling and Cancellation
Description
Allow users to reschedule or cancel service sessions through the platform, automatically updating calendar invites, sending notifications to affected parties, and freeing up the original time slot. This flexibility accommodates changing plans while maintaining clear communication and calendar accuracy.
Acceptance Criteria
Verified Skills
Display skill endorsement badges on user profiles based on peer ratings and completed service hours. These visual trust markers help neighbors confidently choose reliable collaborators, elevating credibility and fostering a dependable skill-sharing ecosystem.
Requirements
Skill Endorsement Submission
Description
Allow users who have engaged in a skill exchange to submit peer endorsements for specific skills. This feature provides a structured interface where endorsers can rate competencies, add comments, and specify service date and time. Integrated through the user’s transaction history, endorsements are validated against completed service records to ensure authenticity before being stored. The system aggregates these endorsements to determine the credibility of skills and feeds into badge calculations, enhancing trust in the community.
Acceptance Criteria
Service Hours Tracking
Description
Implement a mechanism to automatically track and record service hours completed by users when they lend items or perform community tasks. The system logs each session’s duration based on scheduling data, verifies completion against check-in and check-out events, and attributes hours to specific skills. This data forms part of the badge eligibility criteria, ensuring that skill badges reflect both peer feedback and demonstrated experience. Integration with calendar and transaction modules ensures accuracy and transparency.
Acceptance Criteria
Badge Assignment Logic
Description
Develop an algorithm that analyzes peer endorsements and logged service hours to assign skill badges. The logic defines thresholds for endorsement counts, average ratings, and hour requirements per skill level. Badges are categorized into tiers such as Bronze, Silver, and Gold, reflecting progressive mastery. This module periodically recalculates badge statuses, flags anomalies, and updates user profiles accordingly, ensuring badges reflect up-to-date performance metrics.
Acceptance Criteria
Profile Badge Display
Description
Design and implement UI components to prominently display skill endorsement badges on user profiles and within search results. Badges should include icons, tier labels, and hover details showing endorsement counts and accumulated hours. Ensure responsive design across web and mobile platforms, with tooltips for additional context. Integration with the user profile service ensures real-time updates and consistency across the application.
Acceptance Criteria
Badge Notification and Updates
Description
Establish a notification system to inform users when they earn, upgrade, or lose a skill badge. Notifications via email, in-app alerts, and push messages detail the badge change, underlying endorsement feedback, and next steps for progression. Background services monitor badge criteria triggers in real time, ensuring timely updates and reinforcing user engagement by providing clear feedback loops.
Acceptance Criteria
Swap Ledger
Maintain a transparent, chronological record of all skill trades and service hours exchanged as collateral. Users can review past transactions, track outstanding commitments, and settle balances smoothly, promoting accountability and clarity in every skill swap.
Requirements
Real-Time Ledger Synchronization
Description
Synchronize swap ledger entries instantly across all devices and users whenever a transaction is created or updated. Handle network interruptions by queuing changes locally and resolving conflicts automatically upon reconnection. Ensure both parties always view the most current transaction status, reducing misunderstandings and fostering trust within the community.
Acceptance Criteria
Chronological Transaction Timeline
Description
Provide an interactive timeline view that displays all skill trade transactions in chronological order, including timestamps, participant names, transaction details, and current status. Visually differentiate between completed, pending, and overdue activities, and support scrolling through historical entries. Integrate date-range and transaction-type filters to help users navigate their transaction history easily.
Acceptance Criteria
Automated Commitment Alerts
Description
Implement configurable notifications to alert users of upcoming deadlines, pending confirmations, and overdue commitments. Support multiple channels such as in-app push notifications, email, and SMS, with options to customize alert frequency and preferences. Ensure reminders promote accountability and timely completion of service exchanges.
Acceptance Criteria
Advanced Search and Filter
Description
Develop robust search and filter functionality that allows users to locate specific transactions within the swap ledger by parameters such as date range, participant name, skill category, status, or custom tags. Enable keyword searches and multi-criteria filtering to help users efficiently find and review relevant entries without manual browsing.
Acceptance Criteria
Exportable Reports and Summaries
Description
Allow users to export swap ledger data into common file formats such as CSV and PDF, and generate customizable summary reports showing total hours exchanged, outstanding balances, and transaction metrics over selectable time periods. Provide template options for visual charts and tables to support offline record-keeping and community performance analysis.
Acceptance Criteria
Match Alerts
Receive instant notifications when neighbors nearby post skill offers that match your borrowing needs or when borrowers request services you provide. Stay informed about relevant opportunities in real time, so you never miss a chance to earn credits or secure collateral for your loans.
Requirements
Real-time Matching Engine
Description
Process new neighbor posts immediately, compare each against user-defined criteria, and generate instant match alerts. This requirement ensures users are promptly notified of relevant borrowing or lending opportunities, improving engagement and response times. It integrates with the posting service and notification system to deliver seamless, low-latency alerts.
Acceptance Criteria
Customizable Alert Filters
Description
Provide users with a flexible interface to define and adjust alert parameters such as item categories, skill types, distance radius, availability windows, and credit thresholds. This requirement empowers users to tailor notifications to their specific needs, reducing noise and increasing relevance. It integrates with user profiles and the matching engine to apply filters in real time.
Acceptance Criteria
Multi-Channel Notification Support
Description
Enable delivery of match alerts via multiple channels including push notifications, email, and SMS. Users can choose their preferred notification methods and manage channel-specific settings. This requirement improves accessibility and ensures users stay informed through their most convenient medium. It integrates with the notification service and third-party messaging APIs.
Acceptance Criteria
Geo-Location Filtering
Description
Implement geofencing capabilities that restrict alerts to neighbor posts within a user-defined geographic radius. This requirement ensures users only receive alerts for opportunities that are logistically feasible, improving user satisfaction and reducing irrelevant notifications. It integrates with mapping and location services to calculate distances in real time.
Acceptance Criteria
Alert Schedule Management
Description
Allow users to select alert delivery schedules, including real-time, hourly digest, or daily summary options. Users can toggle between immediate notifications and aggregated digests to suit their availability and reduce alert fatigue. This requirement integrates with the notification scheduler to queue and batch alerts accordingly.
Acceptance Criteria
Product Ideas
Innovative concepts that could enhance this product's value proposition.
Swap Scheduler
Sync calendars across borrowers and lenders, auto-confirm bookings, and send real-time reminders to eliminate scheduling conflicts.
Trust Shield
Verify neighbors with multi-factor ID checks and reputation badges to boost trust and reduce borrowing risks.
Pocket Wallet
Offer an in-app wallet that holds deposits, processes microtransactions, and releases funds only after confirmed returns.
Neighbor Radar
Display a live map of nearby available items with proximity alerts so users can snag tools instantly.
Skill Swap
Let neighbors trade skills like gardening or tutoring as collateral or credits when borrowing high-value items.
Press Coverage
Imagined press coverage for this groundbreaking product concept.
Next-Gen Availability Mirror Brings AI-Powered Real-Time Scheduling to Neighborly Communities
Imagined Press Article
SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the neighborhood sharing platform that connects community-focused adults and families with trusted local neighbors, today unveiled its next-generation Availability Mirror feature. This major upgrade leverages artificial intelligence to sync calendars across Google, Outlook, iCal and other services in real time, eliminating booking conflicts and providing transparent, unified availability for both borrowers and lenders. With increasing demand for seamless tool and equipment sharing in neighborhoods nationwide, scheduling hiccups and double-bookings have become barriers to adopting the sharing economy. The new Availability Mirror addresses these pain points by continuously scanning linked calendars, learning from past booking patterns, and predicting optimal windows for future exchanges. By proactively updating availability in the Neighborly app, the feature ensures that every neighbor sees up-to-the-minute open slots before initiating a reservation. Key enhancements in Availability Mirror include AI-driven conflict avoidance, smart-suggestion time slots, and automatic notifications. When two users attempt overlapping bookings, the system instantly recommends alternative windows tailored to both parties’ preferences. Borrowers can confirm a slot with a single tap, and lenders receive immediate alerts—including text, push, or email—when a reservation is set. These capabilities collectively reduce manual coordination by up to 80 percent, according to internal Neighborly pilot studies. “Our community thrives on trust and convenience, and scheduling friction undermines both,” said Jane Martinez, CEO of Neighborly. “With the new Availability Mirror, we’re eliminating uncertainty and empowering neighbors to focus on sharing tools, kitchen gear, and even party supplies without worrying about calendar conflicts. It’s our most intelligent scheduling breakthrough yet.” The feature’s AI engine continuously refines its suggestions by analyzing booking history and user feedback. Over time, it learns individual preferences—such as ideal pickup times or preferred buffer durations—and tailors recommendations accordingly. Lenders can also define blackout periods or preferred handoff windows, further personalizing the scheduling experience. As a result, borrowers receive only viable options, reducing cancellations and no-shows. Early adopters of Availability Mirror report significant improvements. Green-thumb Gus, a community gardener in Portland, Oregon, has hosted weekly tool sharing events with zero scheduling mishaps since activating the feature. “Before, I spent hours juggling requests and updating my calendar manually,” Gus said. “Now, Neighborly handles everything. I simply approve the suggested slots, and everyone shows up on time.” Similarly, Eventful Ella, a local block party organizer, credits the upgrade with slashing her coordination workload in half. Availability Mirror is available immediately to all Neighborly users at no additional cost. To activate, users link their external calendars within the app’s settings and opt in to AI-powered suggestions. Once connected, the feature begins syncing in the background—no manual uploads or CSV exports required. All data is encrypted end to end, and users retain full control over which calendars are shared. Neighborly continues to innovate on scheduling solutions, adding enhancements such as TimeFlex Proposals and Conflict Resolver to further optimize booking outcomes. Together, these features create a frictionless sharing ecosystem where neighbors reliably borrow and lend everyday items with confidence and convenience. About Neighborly Neighborly transforms neighborhoods into active, supportive circles where resources and real-life connections thrive. The platform connects community-minded adults and families to borrow, lend, and share tools, kitchen gear, event supplies, and more. With real-time scheduling, secure identity verification, and integrated wallet features, Neighborly fosters trust, reduces clutter, and helps neighbors save money. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198
Neighborly Introduces Pocket Wallet with Smart Escrow and Instant Refunds to Streamline Community Transactions
Imagined Press Article
SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the leading platform for community sharing, today launched Pocket Wallet, a comprehensive in-app financial management solution designed to simplify deposits, payments, and refunds for borrowers and lenders. The launch of Pocket Wallet marks a significant step toward automating trust-building transactions and accelerating peer-to-peer item sharing across neighborhoods. As sharing economies evolve, handling deposits and payments securely and efficiently has become a core challenge. Pocket Wallet solves this by integrating Smart Escrow, Instant Refunds, and Flexible Split-Pay directly into Neighborly’s mobile and web applications. Borrowers can pre-fund deposits and fees, while lenders gain assurance that funds are held securely until item returns are verified. This eliminates manual payment coordination and reduces uncertainty for both parties. Key features of Pocket Wallet include: • Smart Escrow: Automatically holds borrower deposits in escrow upon booking confirmation. Funds remain locked until the lender verifies the item’s return, ensuring accountability and protecting lenders from unreturned or damaged items. • Instant Refunds: Upon successful return confirmation, escrowed deposits are released back to the borrower in real time. This transparent process builds confidence and encourages repeat borrowing without prolonged waiting periods. • Flexible Split-Pay: Allows borrowers to divide payment obligations—rental fees and deposits—into multiple microtransactions. This option makes higher-value item sharing more accessible to users with varied budgets, promoting inclusivity and increased platform adoption. • Quick Top-Up and Transaction Insights: Users can reload their Pocket Wallet instantly via saved payment methods or one-click mobile options, while detailed analytics offer clarity on deposits held, refunds issued, and spending trends. • Community Credits Integration: Active sharers earn bonus credits for every successful transaction, which can be redeemed directly in Pocket Wallet to reduce future fees, further incentivizing positive participation in the sharing economy. “Handling deposits and payments has historically been a pain point in the peer-to-peer sharing space,” said Alex Rivera, Chief Product Officer at Neighborly. “With Pocket Wallet, we’ve created a secure, transparent, and user-friendly financial layer that aligns incentives and enhances trust. Borrowers know exactly when they’ll get their deposit back, and lenders can share high-value items with peace of mind.” During beta trials, users reported a 30 percent reduction in payment-related disputes and a 25 percent increase in high-value listings, demonstrating the impact of frictionless deposit management on platform growth. Gadget Guru Greg, a tech enthusiast who lends high-end drones and VR equipment, noted, “Pocket Wallet’s Smart Escrow gave me the confidence to list my gear. The automatic release of funds upon return verification removes any lingering doubts about the safety of my items.” Pocket Wallet is rolling out today to all Neighborly communities in the United States, with plans to expand to international markets later this year. Existing users will see a prompt to activate Pocket Wallet in their app dashboard, and new sign-ups will receive guided setup instructions during account creation. About Neighborly Neighborly connects community-focused adults and families with trusted local neighbors to borrow and lend everyday items. By integrating real-time scheduling, secure identity verification, and innovative financial tools like Pocket Wallet, Neighborly transforms neighborhoods into dynamic sharing ecosystems. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198
Neighborly Surpasses One Million Transactions and Launches Community Credits to Reward Active Sharers
Imagined Press Article
SAN FRANCISCO, CA, July 8, 2025 – Neighborly, the premier neighborhood sharing platform, today announced that it has facilitated over one million successful borrow-and-lend transactions since its launch in 2023. To celebrate this milestone and further foster community engagement, Neighborly is introducing Community Credits, a new rewards program that grants bonus credits to active lenders and punctual borrowers for every completed transaction. Since its inception, Neighborly has set out to unlock the power of local communities by making borrowing and lending everyday items simple, secure, and rewarding. Achieving the one million transaction mark underscores the platform’s rapid adoption and the strength of peer-to-peer sharing economies. From garden tools to gourmet kitchen appliances and event supplies, neighbors have realized millions of dollars in value savings and established thousands of new real-life connections. Community Credits will be automatically awarded to users who maintain high trust scores, complete on-time returns, and consistently deliver positive community experiences. Credits can be redeemed directly in the Neighborly Pocket Wallet against future rental fees or deposits, creating a virtuous cycle of sharing and participation. In addition, top earners will receive quarterly recognition in the Neighborly newsletter and exclusive access to feature previews. “We’re thrilled to celebrate this landmark with the people who made it possible: our neighbors,” said Jane Martinez, CEO of Neighborly. “Every tool borrowed, every ingredient shared, and every event supplied through our platform represents more than a transaction—it’s proof that communities can thrive when resources are shared. Community Credits are our way of thanking users and encouraging continued trust and collaboration.” Early recipients of Community Credits include Power Sharers—neighbors who have lent dozens of items—and Weekend DIYers who consistently return tools on time. Community Organizer Lina Ahmed, who coordinates monthly block gatherings using shared tables, chairs, and audio equipment, praised the new program: “Earning credits for my event planning helps me reinvest in future community projects. It’s both practical and motivating.” In conjunction with the Community Credits launch, Neighborly is unveiling several technology upgrades designed to support sustained growth and improve user experience: • Trust Score Dashboard Enhancements: New analytics and personalized recommendations help users understand how to boost their trust ratings and qualify for higher credit tiers. • Badge Showcase Upgrades: Expanded badge categories, including “Community Catalyst” and “Credit Champion,” highlight top contributors and promote positive role models within neighborhoods. • Match Alerts Expansion: Users can now set credit-based preferences, so borrowers with sufficient Community Credits receive priority notifications for in-demand items. According to data from Neighborly’s user insights team, neighborhoods with active credit reward cycles experience 20 percent more repeat transactions and 15 percent higher average listing values. These metrics demonstrate the motivational power of tangible incentives in a trust-based sharing economy. Neighborly continues to invest in product innovation and community-building initiatives, including neighborhood ambassador programs, in-app skill-sharing workshops, and local meetups supported through sponsorship grants. Looking ahead, the company plans to integrate peer-to-peer skill barter features, allowing neighbors to exchange services—like gardening or handyman work—as collateral for high-value item loans. To learn more about Community Credits and Neighborly’s community-driven mission, visit www.neighborly.com/credits or contact the media relations team below. About Neighborly Neighborly connects community-focused adults and families with trusted local neighbors to easily borrow and lend everyday items. With streamlined scheduling, secure identity verification, and innovative rewards like Community Credits, Neighborly is transforming neighborhoods into active, supportive circles where resources and connections thrive. Media Contact: Emily Chen Director of Public Relations, Neighborly press@neighborly.com (415) 555-0198
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