Schedulify

Personalized Health Dashboard

A customizable dashboard that provides patients with a holistic view of their health information, including upcoming appointments, medication reminders, and recent medical history. This feature enhances user engagement by allowing patients to track their health journey in one convenient location, fostering a sense of ownership and proactive health management.

Requirements

Appointment Overview Widget

"As a patient, I want to see my upcoming appointments clearly on my health dashboard so that I can manage my schedule effectively and avoid missing appointments."

Description

The Appointment Overview Widget provides patients with a quick and intuitive view of their upcoming appointments directly on their personalized health dashboard. This widget will display real-time information regarding appointment dates, times, locations, and healthcare providers involved. It aims to reduce confusion and improve appointment management by allowing users to see all relevant details at a glance. The widget should integrate seamlessly with existing calendar functionalities within Schedulify, ensuring real-time updates and synchronization across devices, which enhances user engagement and minimizes no-shows.

Acceptance Criteria

Patient Views Upcoming Appointments

Given the patient is logged into their Schedulify account, when they navigate to the Personalized Health Dashboard, then the Appointment Overview Widget should display a list of all upcoming appointments with details including date, time, location, and healthcare provider.

Appointment Details Update in Real-time

Given the patient has an upcoming appointment, when the appointment details are changed in the system (by either the patient or the healthcare provider), then the changes should be reflected in the Appointment Overview Widget within 5 minutes.

Patient Receives Reminder Notifications

Given the patient has at least one upcoming appointment, when the system sends appointment reminder notifications, then the patient should receive a notification via email and/or SMS at least 24 hours before the appointment.

Widget Loads Within Acceptable Timeframe

Given the patient is on the Personalized Health Dashboard, when the Appointment Overview Widget is loaded, then it should render all upcoming appointments within 2 seconds under normal network conditions.

User Interaction with the Appointment Overview Widget

Given the patient is viewing the Appointment Overview Widget, when they click on an appointment, then detailed information about that specific appointment (e.g., notes, preparation instructions) should be displayed.

Synchronization Across Multiple Devices

Given the patient has the Schedulify app on multiple devices, when an appointment is added or modified on one device, then that change should appear on all other devices within 5 minutes.

Widget Customization Options

Given the patient is on the Personalized Health Dashboard, when they access widget customization settings, then they should be able to choose which details to display in the Appointment Overview Widget (e.g., appointment location, provider name).

Medication Reminder System

"As a patient, I want to receive reminders for my medications so that I can take them on time and manage my health better."

Description

The Medication Reminder System within the personalized health dashboard will notify patients of their medication schedules, helping them keep track of dosages and timings. This requirement involves creating a customizable reminder feature where patients can input their specific medications, dosages, and frequencies. Notifications will be sent via the dashboard, email, or SMS, depending on user preference. This feature is crucial for promoting adherence to medication regimens, enhancing patient compliance, and ultimately leading to improved health outcomes.

Acceptance Criteria

Patient sets up medication reminders through the personalized health dashboard.

Given the patient is logged into their health dashboard, when they navigate to the medication reminder section and input medication details (name, dosage, frequency), then the system should allow them to save the medication entry and display a confirmation message.

Patient receives timely notifications for upcoming medications based on their preferences.

Given the patient has set medication reminders in the system, when the configured time for a medication reminder is reached, then the system should send a notification via the selected medium (dashboard, email, SMS) without delay.

Patient edits an existing medication reminder in their dashboard.

Given the patient is viewing their medication reminders, when they select a medication to edit, update any of the fields (dosage, frequency), and save the changes, then the system should update the reminder and confirm the changes.

Patient deletes a medication reminder from their dashboard.

Given the patient is viewing their medication reminders, when they select a medication to delete and confirm the deletion, then the system should remove the medication entry and display a success message.

Patient checks the history of medication reminders in the dashboard.

Given the patient has a history of medication reminders, when they navigate to the medication history section, then the system should display a list of past reminders including dates and times, along with whether they were marked as taken or missed.

System handles missed medication reminders gracefully.

Given the patient has missed a medication reminder, when the notification is sent, then the system should include a follow-up reminder that respects the patient's configured preferences (next dose time, rescheduled reminder) without overwhelming them.

Health Record Snapshot

"As a patient, I want to view my recent medical history on my dashboard so that I can stay informed about my health status and discuss it with my providers."

Description

The Health Record Snapshot feature provides patients with a concise overview of their recent medical history, including past appointments, diagnoses, treatments, and test results. Patients can view this information in a simplified format, aiding in better understanding of their health journey. The snapshot will also allow patients to easily share their medical history with healthcare providers when necessary, facilitating better-informed discussions during appointments. This feature emphasizes transparency and empowers patients with access to their health information.

Acceptance Criteria

Viewing Recent Medical History on the Health Dashboard

Given a patient accesses their personalized health dashboard, when they navigate to the Health Record Snapshot section, then they should see a clear summary of their past appointments, diagnoses, treatments, and test results listed chronologically.

Sharing Health Record Snapshot with Providers

Given a patient views their Health Record Snapshot, when they click on the 'Share' button, then they should be able to select a healthcare provider from a list and successfully send their medical history with confirmation of sharing.

Viewing the Snapshot on Different Devices

Given a patient accesses the Health Record Snapshot on a mobile device, when they view their recent medical history, then the layout and content should be consistent and fully functional as it is on a desktop version.

Accessing Health Record Snapshot Without Errors

Given a patient tries to access the Health Record Snapshot, when they are logged into their account, then the snapshot should load without delays or errors, displaying all recent medical history accurately.

Updating Information in the Health Record Snapshot

Given a patient has a recent appointment, when the appointment details are updated in the backend system, then the Health Record Snapshot should reflect those updates within 24 hours.

Compliance with Data Privacy Regulations

Given the Health Record Snapshot feature is implemented, when patients access their medical history, then the system should adhere to HIPAA regulations, ensuring that the patient's data is secure and only accessible to authorized users.

Personalized Health Insights

"As a patient, I want to receive personalized health insights so that I can make informed decisions about my health and wellness."

Description

This feature will deliver personalized health insights based on a patient’s activity, health records, and preferences. Utilizing data analytics, the dashboard will provide recommendations for lifestyle modifications, reminders for preventive care appointments, and alerts for any significant health trends that may require attention. By offering actionable insights, this feature will enhance patient engagement and empower them to take proactive steps towards improved health.

Acceptance Criteria

Patient accesses their personalized health dashboard after logging into Schedulify, aiming to review their upcoming appointments and health reminders.

Given the patient has valid login credentials, when they log into Schedulify, then they should see their personalized health dashboard with upcoming appointments and medication reminders displayed prominently.

Patient views a recommended lifestyle modification on their dashboard based on their recent health data and preferences.

Given the patient has recent health records, when they navigate to the health insights section of their dashboard, then they should see tailored lifestyle modification recommendations that are relevant to their health trends.

The system issues a reminder for a preventive care appointment that is due based on the patient's health records.

Given the patient's medical history includes preventive care appointments, when the due date for such an appointment approaches, then the patient should receive an automatic reminder notification via email and within the app.

A patient receives an alert on their dashboard regarding a significant health trend identified by the system.

Given the patient's health data has been analyzed by the system, when a significant trend such as consistently high blood pressure is detected, then the patient should see an alert on their health dashboard highlighting the trend and recommending a follow-up with their healthcare provider.

Patient interacts with the personalized health insights feature to manage their health proactively.

Given the patient is viewing their health insights dashboard, when they click on any insight or recommendation, then they should be provided with additional information and actionable steps to improve their health based on the insights presented.

Patient checks their health dashboard on a mobile device to ensure real-time synchronization of their information.

Given the patient is logged into their account on a mobile device, when they access their health dashboard, then the displayed information should be in sync with their online account regardless of the device used.

Healthcare providers access aggregated health insights for patients who are flagged for intervention by the system.

Given a healthcare provider logs into the system, when they access the overview of flagged patients, then they should be able to view detailed health insights and recommendations for each flagged patient to facilitate timely interventions.

Integration with Wearable Devices

"As a patient, I want to connect my wearable devices to my health dashboard so that I can have a complete view of my health data in one place."

Description

The Integration with Wearable Devices requirement allows patients to connect their fitness and health tracking devices to their personalized health dashboard. This integration will displace real-time data such as heart rate, steps taken, and sleep patterns, providing a comprehensive view of the user's health metrics. It enhances user experience by centralizing health data and facilitates better health management by providing context to medication adherence and appointment engagement.

Acceptance Criteria

Patient connects their fitness tracker to the Personalized Health Dashboard for the first time to view their health metrics and upcoming appointments.

Given the patient has a fitness tracker linked to their account, When they access the Personalized Health Dashboard, Then the dashboard displays real-time data from the fitness tracker, including heart rate, steps taken, and sleep patterns.

Patient receives a notification about discrepancies in their health data when comparing wearable metrics with medication adherence.

Given the patient has connected wearable devices tracking their health, When they view their health data on the dashboard, Then they receive alerts for any inconsistencies between their wearable metrics and medication reminders.

Patient accesses the Personalized Health Dashboard on a mobile device to review their health metrics and upcoming appointments.

Given the patient has the Schedulify mobile app installed, When they log in to the app, Then they can see a summary of their health metrics and their upcoming appointments displayed without lag.

A healthcare provider reviews patient data from the Personalized Health Dashboard during a consultation.

Given the healthcare provider is logged into the system, When they access the patient's health dashboard, Then they can view the patient’s recent health data, including wearable metrics and appointment history, without errors or missing data.

Patient updates their wearable device settings through the Personalized Health Dashboard.

Given the patient is on the settings page of the Personalized Health Dashboard, When they change settings for their connected wearable device, Then the changes should be reflected immediately in the dashboard and retain those settings upon the next login.

Patient shares their health data from the Personalized Health Dashboard with a healthcare provider for a specific appointment.

Given the patient is on the sharing page of the Personalized Health Dashboard, When they select data to share for an upcoming consultation, Then the selected data should be securely sent to the healthcare provider’s system prior to the appointment.

Intelligent Reminder System

An advanced reminder system that adapts to patient preferences, sending notifications via the preferred channel (SMS, email, or in-app) and at optimal times based on historical data. This feature reduces no-shows and ensures that patients are timely reminded of their appointments and necessary preparations, ultimately enhancing the overall scheduling experience.

Requirements

User Preference Setup

"As a patient, I want to choose how and when I receive my appointment reminders so that I can ensure I don't miss any important appointments and stay informed about my healthcare needs."

Description

This requirement involves the development of a user-friendly interface that allows patients to set their communication preferences for appointment reminders. Patients should be able to choose their preferred notification method (SMS, email, or in-app) and specify the times they wish to receive reminders. This setup is crucial as it empowers users to manage their reminder systems in a way that suits their lifestyles, thus improving patient engagement and reducing the likelihood of no-shows. Integration with the existing patient management system is essential to ensure that preferences are consistently applied when reminders are dispatched, enhancing the overall efficiency of the scheduling operation.

Acceptance Criteria

User Preferences for Reminder Communication Method

Given a logged-in patient, when they access the reminder preferences page, then they should be able to select a preferred notification method (SMS, email, or in-app) from the available options, and their selection should be saved successfully.

User Preferences for Reminder Notification Timing

Given a logged-in patient, when they set their reminder time preferences, then the system should allow them to specify multiple times for notifications, and confirm that these preferences are saved correctly.

Integration of User Preferences with Reminder Dispatch

Given that a patient has set their communication preferences, when an appointment reminder is generated, then the reminder should be sent according to the patient's specified preferences without any discrepancies.

Historical Data Influence on Reminder Timing

Given that a patient has recorded appointment history, when setting up their reminder preferences, then the system should suggest optimal reminder times based on their previous appointments, allowing for adjustments as needed.

Testing Notification Delivery

Given a patient has selected their preferred notification method, when an appointment reminder is due, then the system should deliver the reminder through the specified method and log the action for tracking purposes.

User Feedback on Reminder System

Given a patient receives reminders through their selected method, when they complete an appointment, then they should have the option to provide feedback on the reminder system effectiveness immediately after the appointment.

User Setup Accessibility on Multiple Devices

Given a patient with an account, when they log in from different devices, then they should be able to access and update their reminder preferences consistently across all devices without any loss of information.

Adaptive Timing Logic

"As a healthcare provider, I want the reminder system to analyze patient data and find the best times to send reminders so that we can reduce no-shows and ensure our patients are fully aware of their appointments."

Description

The requirement focuses on implementing an adaptive timing logic for sending out reminders based on historical patient behavior and preferences. By analyzing past appointment data, the system will determine optimal times for reminders to maximize patient recall. For instance, if a patient typically responds better to reminders sent 24 hours in advance, the system will prioritize that timing for future notifications. This personalized approach not only increases the effectiveness of the reminder system but also enhances patient satisfaction by respecting their individual habits and preferences. Successful integration with data analytics tools is necessary to facilitate this functionality.

Acceptance Criteria

Patient receives an appointment reminder via their preferred notification channel, based on their historical response data.

Given a patient with recorded preferences, when the reminder is due, then the system sends the notification through the patient's preferred channel (SMS, email, or in-app) within the optimal time frame identified by historical data.

System analyzes historical appointment data to determine the optimal reminder timing for each patient.

Given patient historical data of appointment reminders and responses, when the system runs its analysis, then it identifies and stores the optimal reminder timing for each individual patient.

A patient updates their communication preferences for receiving appointment reminders.

Given a patient in their profile settings, when the patient changes their preferred communication method for reminders, then the system saves this preference and implements it in future reminders.

Healthcare provider can view the effectiveness of the reminder system based on patients' attendance rates and feedback.

Given the reminder system has sent notifications to patients, when the healthcare provider accesses the dashboard, then they can see metrics on attendance rates and patient feedback related to the reminders for the last three months.

System must handle cases where no historical data is available for a new patient.

Given a new patient with no previous appointment history, when the system sends a reminder, then it defaults to a standard reminder timing and channels until sufficient historical data is available.

Agents can manually adjust reminder times for patients based on special circumstances.

Given a healthcare agent accesses a patient's profile, when they adjust the reminder time for a specific appointment, then the system updates the reminder schedule accordingly and reflects this change in the patient's records.

Patients receive a follow-up reminder to confirm appointment compliance.

Given that an appointment is within the next 24 hours, when the appointment is confirmed by the patient, then the system sends a follow-up reminder at least 30 minutes before the appointment time.

Multi-Channel Notification System

"As a patient, I want to receive my appointment reminders through my preferred channel, whether it's an SMS, email, or app notification, so that I always get the information in a way that I will notice it."

Description

This requirement entails the development of a multi-channel notification system capable of sending appointment reminders via multiple platforms including SMS, email, and in-app notifications. Patients should receive reminders through their chosen method, ensuring that they are reached via their preferred channels. The system must be robust enough to handle simultaneous notifications, track delivery status, and provide fallback options if the primary method fails. This feature is essential for maximizing the likelihood that patients receive their reminders, thereby minimizing no-shows and enhancing overall patient engagement with the scheduling system.

Acceptance Criteria

Patient selects preferred notification method during onboarding process.

Given a new patient in the system, when they complete the onboarding process, then they should be able to select their preferred method of receiving appointment reminders (SMS, email, in-app) and this preference should be saved in their profile.

Appointment reminder is sent through the selected notification channel prior to the appointment.

Given a scheduled appointment, when the reminder is due, then the system should send an appointment reminder via the patient's selected notification channel, ensuring it is delivered within 24 hours before the appointment.

Notification is retried if the initial reminder fails to deliver.

Given a failed notification attempt, when the system detects the failure, then it should automatically attempt to send the reminder through the next preferred channel (if applicable) within 5 minutes of the initial attempt.

User receives multiple reminders through different channels for the same appointment.

Given an upcoming appointment, when the appointment reminder is sent out, then the system should send reminders through both the primary and fallback notification channels, ensuring the patient receives at least one reminder.

The system tracks and displays the delivery status of sent notifications.

Given an appointment reminder has been sent, when an administrator checks the notification log, then they should see the delivery status (sent, delivered, failed) for each reminder in the log.

Patient can modify their preferred notification method at any time.

Given a patient in the system, when they access their profile settings, then they should be able to change their preferred method of receiving appointment reminders, and this change should be updated in real-time within the system.

Reporting functionality provides insights on reminder effectiveness.

Given a reporting request, when the administrator generates a report on appointment no-shows, then the report should include metrics on notification delivery rates and corresponding no-show rates to analyze the effectiveness of the reminder system.

Reminder Content Customization

"As a healthcare provider, I want to customize appointment reminders so that my patients have all the necessary information and feel welcomed, leading to better attendance and preparation for their appointments."

Description

This requirement includes the ability to customize the content of appointment reminders sent to patients. Healthcare providers can create templates that include essential information such as appointment time, location, and necessary preparations (e.g., bring ID, fasting instructions). The customization feature enhances the utility of reminders by delivering tailored information that prepares patients for their visits, thereby improving their overall experience and compliance. This functionality will enable the system to deliver personalized messages that may also include motivational or friendly language to enhance patient-provider relationships.

Acceptance Criteria

Healthcare provider customizes the reminder content for a patient’s upcoming appointment.

Given the healthcare provider has access to the scheduling system, when they create a reminder template for an appointment, then the template should include customizable fields such as appointment time, location, and any necessary preparations.

Patient receives a customized reminder notification one day prior to their appointment.

Given the reminder is set to be sent 24 hours in advance, when the reminder is sent, then the patient should receive a notification via their preferred channel (SMS, email, or in-app) containing the customized message based on the template created by the healthcare provider.

Healthcare provider wants to include motivational language in appointment reminders.

Given the healthcare provider has selected the option to include motivational language, when customizing the reminder content, then the system should allow them to insert additional friendly or encouraging phrases before sending it to the patient.

Testing the functionality of a reminder that requires patient preparation instructions.

Given a reminder that includes patient preparation for the appointment, when the patient receives the reminder, then it should display all necessary instructions clearly, such as 'Please bring your ID' or 'Remember to fast for 12 hours prior to your appointment.'

Patient opts to change their reminder preferences after receiving the default settings.

Given that the patient has received their first appointment reminder, when they access their preferences in the app, then they should be able to modify the reminder channel and content settings, and save the changes successfully.

Admin reviews the effectiveness of customized reminders in reducing no-shows.

Given the admin accesses the report feature, when they analyze the appointment attendance before and after implementing the reminder customization, then they should observe a measurable decrease in the no-show rates.

Interactive Educational Resources

Access to a library of tailored educational content related to health conditions, medications, and wellness tips. Patients can explore relevant articles, videos, and infographics that empower them to make informed decisions about their health, improving understanding and compliance with treatment plans.

Requirements

Content Library Access

"As a patient, I want to access a library of educational resources so that I can better understand my health conditions and treatment options, leading to improved compliance with my healthcare plan."

Description

The requirement for Content Library Access entails creating a comprehensive and easily navigable library where patients can retrieve a plethora of educational resources tailored to health conditions, medications, and general wellness. This feature will allow users to search for specific topics, filter content by categories, and bookmark articles for later reference. The integration of this library within Schedulify will empower patients to take an active role in their healthcare, enhancing their understanding and compliance with treatment regimens while fostering better communication between providers and patients. Ultimately, this feature aims to improve health literacy among users, resulting in more informed decision-making and better health outcomes.

Acceptance Criteria

Patient navigates to the Content Library to search for information on diabetes management.

Given the patient is on the Content Library page, When the patient types 'diabetes management' in the search bar and clicks 'search', Then the system should return a list of relevant articles, videos, and infographics related to diabetes management.

Patient filters content in the library by a specific health condition.

Given the patient is on the Content Library page, When the patient selects 'Heart Health' from the filter options and clicks 'apply', Then the system should display only articles, videos, and infographics related to Heart Health.

Patient bookmarks an article for later reference.

Given the patient is viewing an article on hypertension, When the patient clicks the 'bookmark' icon, Then the system should save the article in the patient's bookmarks section for future access.

Patient accesses the bookmarks section to review saved articles.

Given the patient has previously bookmarked several articles, When the patient navigates to the bookmarks section, Then the system should display all saved articles in a clear and organized manner.

Patient uses the content library on a mobile device.

Given the patient is accessing the Content Library from a mobile device, When the patient searches for 'wellness tips', Then the system should display the results in a mobile-friendly layout without any loss of functionality.

Healthcare provider recommends educational resources to a patient after an appointment.

Given the healthcare provider is discussing treatment options with the patient, When the provider shares specific resources from the Content Library, Then the patient should receive a notification with links to the recommended resources.

Multimedia Resource Integration

"As a healthcare provider, I want to upload videos and infographics to the educational library so that my patients have access to diverse and engaging learning materials that cater to different preferences."

Description

The Multimedia Resource Integration requirement focuses on enabling the inclusion of various types of content, such as videos, infographics, and interactive tools within the library. This functionality should facilitate the upload and categorization of multimedia files by healthcare providers, ensuring that the content is accessible and engaging for patients. The integration of multimedia resources will cater to different learning styles, making health education more inviting and comprehensible. By incorporating dynamic content, Schedulify can significantly enhance patient engagement and retention of health information, supporting better health management practices.

Acceptance Criteria

Healthcare providers upload a new video about a specific medication for patients to view in the multimedia resource library.

Given the healthcare provider is logged in, when they upload a video file, then the video should appear in the multimedia library categorized under 'Medications' and include descriptive tags for easy searching.

Patients explore infographics related to chronic disease management within the multimedia resource library on their mobile devices.

Given a patient is accessing the library on their mobile device, when they select 'Chronic Diseases' from the library categories, then they should see a list of relevant infographics that load within 5 seconds.

Healthcare providers categorize uploaded interactive tools in the library for patient access.

Given a healthcare provider uploads an interactive tool, when they select the category during upload, then the tool should be accessible to patients under the specified category, with clear instructions on how to use it.

Patients receive notifications about new educational resources added to the multimedia library.

Given a patient has subscribed to notifications, when a new resource is added to the library, then they should receive an email notification detailing the new resource and a direct link to access it.

Providers can view analytics on how often patients access different educational materials.

Given a provider is viewing the analytics section, when they select a specific resource, then they should see data on the number of views, average time spent, and patient feedback ratings.

Patients search for wellness tips in the multimedia resource library using keywords.

Given a patient is using the search function, when they enter a keyword related to wellness tips, then the library should return relevant articles and videos within 3 seconds.

Healthcare providers edit existing multimedia resources in the library to update information.

Given a healthcare provider is viewing a multimedia resource, when they click 'Edit', then they should be able to modify the content and save changes, which should update the resource immediately without errors.

Search Functionality

"As a patient, I want to search for specific health topics in the educational library so that I can quickly find the information relevant to my needs and concerns."

Description

The Search Functionality requirement encompasses the development of a robust search engine that allows patients to quickly find relevant educational content within the library by using keywords, filters, and tags. This enhances user experience by enabling patients to identify information pertinent to their specific health concerns promptly. Effective search capabilities are crucial for empowering users to navigate the wealth of information available, ensuring they can readily access the details necessary for informed health decision-making without feeling overwhelmed.

Acceptance Criteria

Patient Searches for Information on Hypertension.

Given the patient is on the educational resources page, when they enter 'hypertension' in the search bar, then they should see a list of relevant articles, videos, and infographics related to hypertension.

Patient Uses Filters to Narrow Down Search Results.

Given the patient is on the search results page, when they select the filter for 'medications', then only articles related to hypertension medications should be displayed.

Patient Accesses Content from Search Results.

Given the patient has searched for 'diabetes', when they click on an article link in the search results, then the article should open in full format for reading.

Patient Utilizes Tags for Specific Health Queries.

Given the patient is on the educational resources page, when they click on the tag 'nutrition', then they should see all resources tagged with nutrition-related content.

Patient Receives No Results for Unrelated Search Term.

Given the patient is on the search interface, when they enter an unrelated term like 'unicorn', then a message should be displayed stating 'No results found for your search.'

Patient Searches Using Multiple Keywords.

Given the patient is on the educational resources page, when they input 'heart health diet' in the search bar, then they should see results that contain all these keywords in the title or content.

Search Functionality Mobile Responsiveness.

Given the patient is using a mobile device, when they access the search feature, then the search bar and results should be appropriately formatted for mobile viewing without any distortion.

Personalized Recommendations

"As a patient, I want to receive personalized recommendations for educational articles and videos so that I can explore content that is most relevant to my health situation, making me feel more supported during my treatment."

Description

The Personalized Recommendations requirement aims to implement an algorithm that suggests relevant educational resources to patients based on their health profiles, conditions, and previous interactions with the content library. This personalized approach ensures that patients receive tailored information that is most applicable to their circumstances, enhancing their engagement and understanding. By leveraging user data and feedback, Schedulify can create a more meaningful educational experience, improving patient knowledge and satisfaction with their healthcare journey.

Acceptance Criteria

Patient receives personalized recommendations upon logging into their account for the first time.

Given a patient logs in for the first time, when they access the educational resources section, then they should see a list of at least three personalized educational resources relevant to their health profile.

Patient's preferences and interactions influence the recommendations shown in subsequent visits to the educational resource library.

Given a patient views specific topics or conditions multiple times, when they return to the educational resources section, then the recommendations should include new relevant articles based on their previous interactions.

The system updates patient recommendations based on new information input into their health profile.

Given a patient updates their health profile with a new condition or medication, when they visit the educational resources section again, then the recommendations should reflect content related to the newly added condition or medication.

Patients can provide feedback on the relevance of recommendations they receive.

Given a patient has viewed a recommended resource, when they select an option to provide feedback, then they should be able to rate the resource on a scale of 1 to 5 and provide optional comments that are stored in the system.

Personalized recommendations adapt when a patient selects specific health interests.

Given a patient selects their health interests from a predefined list, when they navigate to the educational resources section, then the displayed recommendations should include resources that align with the selected interests.

Healthcare providers can view aggregated data on patient interactions with recommended resources.

Given a healthcare provider accesses the reporting dashboard, when they select the educational resources report, then they should see metrics on patient engagement, including the number of views and feedback ratings for the recommended resources.

Patients can opt out of personalized recommendations if they prefer generic information.

Given a patient chooses to opt out of personalized recommendations in their account settings, when they access the educational resources section, then they should only see generic educational content without personalized suggestions.

Feedback and Rating System

"As a patient, I want to rate and provide feedback on educational content so that I can share my thoughts and help improve the resources available in the library."

Description

The Feedback and Rating System requirement entails the implementation of a mechanism for patients to provide feedback and rate educational content in the library. This functionality allows users to express their opinions on the usefulness, clarity, and relevance of the materials. By aggregating this feedback, Schedulify can continuously improve the quality of the educational resources. This system not only enhances patient engagement by giving them a voice but also helps healthcare providers identify which resources resonate most with patients and where improvements are needed.

Acceptance Criteria

Patient submits a rating after viewing educational content on health conditions.

Given a patient views an educational article, When they select a rating (1 to 5 stars) and submit additional comments, Then the rating and comments should be recorded and displayed on the article.

Healthcare providers review feedback for a specific educational resource.

Given a healthcare provider accesses the feedback dashboard, When they select a specific educational resource, Then they should see all associated ratings and comments, aggregated by average rating and number of submissions.

Patients see a confirmation message after submitting their feedback.

Given a patient submits a rating and comment for an educational resource, When the submission is successful, Then a confirmation message should be displayed to the patient indicating their feedback has been received.

System maintains a minimum threshold for patient feedback before displaying average ratings.

Given the feedback system, When the average rating is calculated, Then the rating should only be displayed if there are at least 5 submissions for the resource.

Patients can edit their previously submitted feedback for educational content.

Given a patient accesses their submitted feedback, When they choose to edit their rating or comment, Then the updated feedback should be saved and reflect in the feedback system immediately.

Feedback submitted by patients is timestamped.

Given a patient submits feedback for an educational resource, When the feedback is recorded, Then the submission should include a timestamp of when the feedback was provided.

Printable Resource Options

"As a patient, I want to print educational resources from the library so that I can have physical copies to discuss with my doctor and family, facilitating better communication regarding my health."

Description

The Printable Resource Options requirement addresses the need for users to be able to print educational materials directly from the library. This functionality ensures that users can easily convert useful articles and resources into physical formats that can be shared with family or referenced during their healthcare visits. This feature becomes particularly beneficial for patients and caregivers who prefer physical copies for convenience, especially when accessing information during appointments or discussions with healthcare providers.

Acceptance Criteria

Patients can easily print selected articles from the educational resources library while reviewing content on their device during a scheduled appointment.

Given a user is logged into Schedulify and accessing the library of educational resources, when they select an article and click on the 'Print' button, then a print dialog should appear allowing them to choose their printer settings before printing the article.

Patients want to share printed educational materials with their family members or caregivers during a health discussion.

Given a user has accessed an educational resource from the library, when they print the article, then the printed material should include clear and legible text, images, and relevant graphics that reflect the content as displayed on the screen.

A healthcare provider is guiding a patient through the educational resources and emphasizes the importance of having printed references during their discussion.

Given a user is in a consultation with their healthcare provider and wishes to print an article, when the user selects the resource and prints it, then the article should be successfully printed without any formatting errors or interruptions in the printing process.

Patients with mobility issues need to print educational materials directly from the Schedulify platform without requiring assistance.

Given a user with mobility issues is accessing the educational resources, when they select an article and choose to print it using accessible print options, then the print job should be processed efficiently with minimal user input required.

Users want the option to choose different formats (e.g., PDF download or direct print) for printing educational materials.

Given a user selects an educational resource, when they choose the 'Print' option, then they should also have the ability to choose to download the resource as a PDF, with both options producing correctly formatted and complete content.

Patients need to ensure that all printed materials are up-to-date and accurate before sharing with their caregivers.

Given a user prints an article from the educational resource library, when they review the printed material, then the content should match the latest version available online, including any updates or revisions noted in the library.

Healthcare providers must verify that patients can navigate and access the print feature seamlessly during educational discussions.

Given a healthcare provider is assisting a patient with the educational resource library, when the provider directs the patient to print an article, then both the provider and the patient should find the process straightforward and intuitive, with successful completion of the print job.

Secure Messaging Hub

An integrated messaging platform that facilitates direct communication between patients and healthcare providers. Patients can ask questions, clarify doubts, and receive timely responses regarding their care, which enhances communication and ensures patients feel supported throughout their healthcare journey.

Requirements

Real-Time Notification System

"As a patient, I want to receive instant notifications for new messages from my healthcare provider so that I can stay updated on my care without delays."

Description

The Real-Time Notification System ensures that both patients and healthcare providers receive instantaneous alerts and updates regarding new messages, appointment changes, or upcoming reminders. This functionality is crucial in maintaining effective communication, allowing patients to stay informed about their care and enabling providers to respond promptly to patient inquiries. Integrating with existing notification channels (e.g., mobile push notifications, email alerts) will enhance engagement and support proactive healthcare management.

Acceptance Criteria

Patient receives a mobile push notification when a new message is sent from their healthcare provider.

Given that a patient has a new message, when the message is sent, then the patient receives a push notification on their mobile device within 5 seconds of the message being sent.

Healthcare provider receives an email alert for new patient inquiries in the Secure Messaging Hub.

Given that a patient sends a new message, when the message is sent, then the healthcare provider receives an email alert within 2 minutes of the inquiry being made.

Providers can configure notification preferences for different types of alerts in their settings.

Given that a provider accesses their settings, when they select notification preferences, then they can enable or disable alerts for new messages, appointment changes, and reminders.

Patients can view a summary of all notifications received over the past week.

Given that the patient accesses their notification history, when they select the past week option, then they see a complete list of all notifications received, including timestamps and message content.

Real-time notifications are synchronized across devices for both patients and providers.

Given that a patient or provider has multiple devices, when a notification is received on one device, then it is visible across all devices without delay.

System tests for scalability to handle simultaneous notifications sent to multiple users.

Given that the system processes notifications for 1000 simultaneous users, when notifications are sent, then all users receive their notifications within 5 seconds without delays or failures.

Notifications display contextual information, including sender name and brief message preview.

Given that a notification is received, when the recipient views the notification, then it includes the sender's name and a preview of the message content.

Attachment Support

"As a healthcare provider, I want to send and receive attachments within our messaging system so that I can share relevant documentation and support patient understanding of their treatment options."

Description

Attachment Support enables patients and healthcare providers to share documents, images, and other files securely through the Secure Messaging Hub. This functionality is essential for providing context to discussions, such as sharing test results, medical history, or informational resources, enhancing the quality of communication. By integrating secure file upload and download capabilities, the platform will facilitate thorough consultations and improve patient education.

Acceptance Criteria

Patient uploads a medical document through the Secure Messaging Hub.

Given a patient is logged into the Secure Messaging Hub, when they select the option to upload a document and successfully choose a valid file, then the document should be securely uploaded and a confirmation message should be displayed to the user.

Healthcare provider downloads an attachment shared by a patient.

Given a healthcare provider is viewing a message from a patient that includes an attachment, when they click the download link, then the attachment should be downloaded securely to their device without any errors or data loss.

Patients send images for skin conditions through the Secure Messaging Hub.

Given a patient selects an image from their device to send through the Secure Messaging Hub, when the image is selected and sent, then the healthcare provider should receive a notification of the new image along with the message thread.

Patient receives a secure message containing a shared document.

Given a healthcare provider sends a message with a document attached to the patient, when the patient opens the message, then they should be able to view the document in a secure format and have the option to download it.

Secure Messaging Hub enforces file size and type limitations for attachments.

Given a user attempts to upload a file in the Secure Messaging Hub, when the file exceeds the maximum size limit or is of an unsupported file type, then an error message should be displayed, preventing the upload.

Healthcare provider views attachment details before downloading.

Given a healthcare provider is in the Secure Messaging Hub, when they hover over an attachment, then they should see a tooltip displaying the file name, type, and size before deciding to download it.

Secure Messaging Hub logs all file transactions for auditing.

Given a file is uploaded or downloaded through the Secure Messaging Hub, when the transaction occurs, then a log entry should be created containing the user ID, file type, date, and action performed for compliance and auditing purposes.

Message History and Search Functionality

"As a healthcare provider, I want to access a history of my conversations with patients so that I can reference past discussions and provide informed care if questions arise in future interactions."

Description

The Message History and Search Functionality will allow users to view past communications easily and efficiently search for specific messages or topics within the Secure Messaging Hub. This is vital for continuity of care, enabling both patients and providers to reference previous conversations and follow-up information without hassle. By implementing a user-friendly interface for browsing and searching message history, it enhances the overall user experience and ensures important information is readily accessible.

Acceptance Criteria

Viewing Message History for a Patient Inquiry

Given that a patient is logged into the Secure Messaging Hub, when they navigate to the Message History section, then they should see a chronological list of all past messages exchanged with their healthcare provider without any missing entries.

Searching Specific Messages for Clarification

Given that a patient wants to find a specific message related to a previous inquiry, when they enter a keyword into the search bar in the Message History section, then the system should return only the messages relevant to that keyword, displayed in the order of recency.

Accessing Messages on Multiple Devices

Given that a healthcare provider has accessed the Secure Messaging Hub on their computer, when they log into the system on a mobile device, then they should be able to view the same message history without discrepancies in message content or order.

Filtering Messages by Date Range

Given that a patient is accessing their message history, when they apply a date filter to view messages exchanged within a specific time frame, then only messages from that time period should be displayed, ensuring no messages are excluded.

User-Friendly Interface for Browsing Messages

Given that a patient is using the Secure Messaging Hub, when they interact with the Message History, then the interface should provide intuitive navigation options such as sorting and filtering that improve the overall user experience.

User Authentication and Security Features

"As a patient, I want to securely log into my messaging platform using multi-factor authentication so that I can ensure my private health information is protected during our communications."

Description

User Authentication and Security Features ensure that all communications within the Secure Messaging Hub are secure and compliant with healthcare regulations such as HIPAA. This includes implementing multi-factor authentication, end-to-end encryption, and secure login processes for both patients and providers. These security measures are paramount in fostering trust in the system, ensuring sensitive patient information is protected throughout the messaging process, thus enhancing the overall integrity of the platform.

Acceptance Criteria

Patients access the Secure Messaging Hub to communicate with their healthcare providers regarding appointment inquiries and medication questions while ensuring their information remains confidential and secure.

Given the user is on the Secure Messaging Hub login page, when they enter their credentials and complete multi-factor authentication, then they should successfully access the messaging platform without encountering errors or security warnings.

Healthcare providers send sensitive medical information to patients through the Secure Messaging Hub, which must be delivered securely and remain compliant with HIPAA regulations at all times.

Given the healthcare provider is logged into the Secure Messaging Hub and has composed a message containing sensitive health information, when the message is sent, then it should be encrypted end-to-end and remain inaccessible to unauthorized users during transmission and storage.

Patients attempt to retrieve their messages from the Secure Messaging Hub but must verify their identity to ensure that message confidentiality is upheld.

Given the patient is logged into the Secure Messaging Hub, when they navigate to the messages section, then they should be prompted for additional identity verification (e.g., a security question or biometric authentication) to access their messages.

Providers manage user accounts within the Secure Messaging Hub, ensuring secure login processes and regular audits of user activity to comply with security standards.

Given the healthcare provider accesses the admin panel of the Secure Messaging Hub, when they perform a user activity audit, then they should see a log of all login attempts, including successful and failed attempts, for all users in a specified time period.

Users (patients and providers) are required to reset their passwords periodically as part of the security measures to enhance the protection of accounts in the Secure Messaging Hub.

Given a user is logged into the Secure Messaging Hub, when they attempt to access their account after their password reset period has elapsed, then they should be compelled to reset their password before they can proceed to the messaging platform.

Integrated Chatbot for FAQs

"As a patient, I want to use a chatbot to quickly get answers to my common questions without waiting for a human representative so that I can find information quickly and manage my healthcare better."

Description

The Integrated Chatbot for FAQs will provide patients with an automated resource for answers to common questions regarding medical services, appointment processes, and general healthcare queries. This feature enhances user experience by providing immediate assistance outside of regular provider hours, reducing unnecessary communication and allowing providers to focus on more complex patient inquiries. By automating FAQ responses, the system will increase efficiency and patient satisfaction.

Acceptance Criteria

Patient accesses the Integrated Chatbot for FAQs during non-office hours to inquire about appointment rescheduling options.

Given a patient is on the scheduling platform, when they ask the chatbot about rescheduling an appointment, then the chatbot should provide clear instructions on how to reschedule and available time slots.

Patient uses the Integrated Chatbot to seek information about insurance coverage for a specific medical service.

Given a patient initiates a chat with the chatbot asking about insurance coverage, when they provide the service type, then the chatbot should respond with relevant information about insurance coverage options and any necessary prerequisites.

A healthcare provider reviews the chatbot interactions to assess satisfaction and identify FAQs that might require updates.

Given the provider accesses the chatbot analytics dashboard, when they review the conversation logs, then they should see a breakdown of user ratings, common inquiries, and suggestions made by patients for improved responses.

Patient asks the Integrated Chatbot about available services without identifying a specific question and looks for general information.

Given a patient is using the chatbot and types 'what services do you offer?', when the chatbot recognizes the query, then it should provide a comprehensive list of services offered with accompanying brief descriptions.

A patient receives a prompt response from the chatbot when inquiring about the average wait time for a procedural appointment.

Given a patient asks the chatbot about wait times for a procedure, when the patient submits their query, then the chatbot should respond within 5 seconds with average wait time information based on recent data.

Patients engage with the Integrated Chatbot and provide feedback on their experience for quality improvement.

Given a patient completes an interaction with the chatbot, when they are prompted to rate their experience, then they should be able to select a rating and submit additional comments, which should be recorded for analytical purposes.

A patient initiates a chat with the chatbot regarding how to access their medical records safely.

Given the patient types a question about accessing their medical records, when the chatbot understands the inquiry, then it should provide step-by-step instructions on how to safely access those records through the platform, including security measures to ensure data protection.

Appointment Preparation Checklist

A checklist feature that provides patients with a list of what to bring or prepare for their upcoming appointments. This proactive tool helps patients feel more organized and reduces anxiety by ensuring they are fully prepared for their visits, leading to more effective consultations.

Requirements

Patient Checklist Creation

"As a healthcare provider, I want to create customizable checklists for my patients so that they feel better prepared and less anxious for their appointments, leading to more effective consultations."

Description

The Patient Checklist Creation requirement involves designing a user-friendly interface that allows healthcare providers to generate and customize checklists for patients based on their appointment type. This feature will enable providers to specify items patients need to bring, such as insurance information, medical history documents, or any specific items related to their treatment. This not only enhances the patient experience by reducing anxiety and uncertainty before appointments, but it also ensures that consultations are more productive, as patients arrive fully prepared. The checklists can be sent via the Schedulify platform, and reminders can be programmed to alert patients prior to their visit, thereby improving attendance and readiness.

Acceptance Criteria

Patient requests to create a personalized checklist for an upcoming physical examination appointment.

Given the healthcare provider has logged into Schedulify, when they select the 'Create Checklist' option for a physical exam appointment, then they can add items such as 'insurance card', 'photo ID', and 'list of medications' to the checklist.

A healthcare provider wants to send a customized checklist to a patient prior to their appointment.

Given the checklist has been created for a patient, when the provider selects 'Send Checklist', then the patient receives the checklist via their registered email or app notification.

A patient receives a reminder about what to bring for their upcoming appointment.

Given the checklist has been sent to the patient, when the appointment date is 48 hours away, then the patient receives a reminder notification that includes the checklist items.

A healthcare provider needs to edit an existing checklist after realizing additional items are necessary.

Given the provider is viewing an existing checklist, when they select 'Edit Checklist', then they can add or remove items as needed and save the changes, ensuring the updated checklist is sent to the patient.

A patient reviews their checklist before an appointment to ensure they have all necessary items.

Given the patient has accessed the checklist sent via Schedulify, when they view the checklist, then they can check off each item as they prepare for their appointment, with the option to print the checklist if desired.

A healthcare administrator wants to analyze the effectiveness of the checklist feature based on patient feedback and attendance rates.

Given a set duration after the checklist feature was implemented, when the administrator accesses the analytics dashboard, then they can view statistics related to patient preparedness, checklist usage rates, and no-show reductions.

A patient wishes to communicate directly with their provider about the checklist items.

Given the patient is reviewing their checklist, when they select the 'Contact Provider' option, then they can send a message to the provider asking questions about specific checklist items or requesting further clarification.

Automated Checklist Reminders

"As a patient, I want to receive automated reminders about what to bring to my appointment so that I can ensure I am fully prepared, reducing my anxiety on the day of my visit."

Description

This requirement focuses on implementing an automated reminder system that sends notifications to patients containing their personalized appointment preparation checklist. These reminders will be sent via email and SMS, enabling patients to easily access their checklists and reducing the likelihood of forgetting important information. The system will allow healthcare providers to customize the timing of reminders, sending them at specified intervals before the appointment. By ensuring that patients receive timely reminders about what to prepare or bring, we aim to enhance patient compliance and satisfaction while minimizing the chances of no-shows and incomplete information during consultations.

Acceptance Criteria

Automated Email Reminder Notification

Given a patient with an upcoming appointment, when the reminder is triggered, then the patient should receive an email containing their personalized appointment preparation checklist at the specified interval before the appointment.

Automated SMS Reminder Notification

Given a patient with an upcoming appointment, when the reminder is triggered, then the patient should receive an SMS containing their personalized appointment preparation checklist at the specified interval before the appointment.

Customization of Reminder Timing

Given a healthcare provider, when they set the reminder for a patient's appointment, then the provider should be able to customize the timing of the reminder (e.g., 1 day, 3 days, 1 week before the appointment) and this should be reflected in the system.

Reduced No-Show Rate

Given a six-month period of using the automated reminder system, when comparing appointment attendance data, then there should be at least a 20% reduction in the no-show rate for appointments.

Patient Engagement with Checklists

Given a patient receives their reminder, when they access the checklist via email or SMS, then there should be a tracking mechanism in place to monitor if the checklist was opened and read by the patient.

Multi-Platform Accessibility of Checklists

Given a patient receives their checklist, when the reminder is sent, then the checklist should be accessible via multiple platforms (email and SMS) without any formatting issues.

Feedback Mechanism on Reminder Effectiveness

Given a patient has received reminders for their appointments, when they complete their appointment, then the patient should be prompted to provide feedback on the reminder system to assess its effectiveness and usefulness.

Mobile Access to Checklists

"As a patient, I want to access my appointment preparation checklist on my mobile device so that I can check what I need to bring at any time and ensure I am prepared for my visit."

Description

The Mobile Access to Checklists requirement entails developing a mobile-friendly version of the checklist feature within the Schedulify application. This functionality will allow patients to view their appointment preparation checklists on their smartphones, ensuring accessibility regardless of their location. The feature will support real-time updates, meaning any changes made to the checklist by the healthcare provider will immediately reflect on the patient’s mobile view. This is critical as it adapts to the increasing use of mobile devices among patients, providing a seamless and convenient experience, ultimately increasing patient satisfaction and engagement.

Acceptance Criteria

Patient accesses their appointment preparation checklist on their mobile device the day before their appointment.

Given the patient has the Schedulify app installed and is logged in, when they navigate to their upcoming appointments, then they should see a well-formatted checklist associated with the appointment, displaying the latest updates made by the healthcare provider.

Patient receives a notification about a change in their checklist items.

Given the healthcare provider updates the checklist for an upcoming appointment, when the change is saved, then the patient should receive a push notification on their mobile device reflecting the changes made.

A patient tries to access their checklist while offline.

Given that the patient is viewing their checklist in the app, when they lose internet connection, then they should still have access to the last saved version of their checklist offline, with an indicator that they are offline.

Patient shares their checklist with a family member or caregiver through the app.

Given the patient is viewing their appointment checklist in the app, when they select the share option and enter the family member's email, then the family member should receive an email with a link to view the checklist.

Patient's checklist automatically updates with changes made by the healthcare provider.

Given the patient is viewing their checklist on their mobile device, when the healthcare provider makes an update to the checklist, then the update should automatically reflect in the patient's view without requiring a page refresh.

A patient customizes their checklist by adding personal notes or items.

Given the patient is viewing their checklist in the app, when they select the option to add notes or additional items, then these changes should be saved and displayed each time the checklist is accessed.

Medication Tracker

A built-in medication tracker that allows patients to log their medications, set reminders for doses, and receive alerts for refills. This feature promotes adherence to medication regimens, enhances health outcomes, and simplifies the management of complex medication schedules.

Requirements

Medication Logging Interface

"As a patient, I want to log my medications in Schedulify so that I can keep track of what I need to take and stay compliant with my treatment plan."

Description

Develop a user-friendly interface within Schedulify where patients can easily log their medications, including medication names, dosages, and frequency. The interface should support intuitive navigation and allow users to edit or delete logged medications. This feature is crucial for enabling patients to have a clear view of their medication regimen, fostering adherence and awareness of their treatment plans. Easy access to medication information can also aid healthcare providers in monitoring patient compliance more effectively, ultimately enhancing overall health outcomes.

Acceptance Criteria

Patient logging medications for the first time via the Medication Logging Interface.

Given a patient accessing the Medication Tracker, when they enter medication details including name, dosage, and frequency, then the details should be saved successfully and displayed in a list format.

Patient modifying an existing medication entry.

Given a patient wants to edit a medication entry, when they select the medication from the logged list and update the necessary fields (dosage, frequency), then the updated information should be reflected accurately in the list after saving.

Patient deleting a medication entry from their log.

Given a patient wishes to delete a medication entry, when they select the medication and confirm the deletion prompt, then the medication should be removed from their logged list and no longer appear in the interface.

Patient receiving alerts for medication refill reminders.

Given a patient has logged medications with refill dates, when the current date matches a refill date, then the patient should receive a notification alerting them to refill their medication.

Patient viewing their complete medication list.

Given a patient navigates to the Medication Tracker, when they select the option to view logged medications, then they should see a formatted list displaying all logged medications including name, dosage, and frequency.

User interface navigability for the Medication Logging Interface.

Given a patient is using the Medication Logging Interface, when they attempt to navigate through different sections of the interface, then all components should be accessible with clear labels and intuitive design without any errors.

Healthcare provider accessing patient medication logs.

Given a healthcare provider wants to review a patient's medication log, when they search for the patient and access their log, then they should view the complete medication list with all relevant details including adherence history.

Automated Dose Reminders

"As a patient, I want to receive reminders for my medication doses so that I never miss a dose and can maintain my health."

Description

Implement an automated reminder system that alerts patients when it’s time to take their medications. These reminders can be configured according to individual patient schedules, ensuring that reminders are sent via preferred methods (e.g., push notifications, SMS, or email). This requirement is essential for improving patient adherence to prescribed medication schedules, reducing the likelihood of missed doses and complication due to non-adherence, thereby positively affecting patient outcomes and satisfaction.

Acceptance Criteria

Patient Medication Reminder Configuration

Given a registered patient, when they access the Medication Tracker, then they should be able to configure their medication reminders by selecting their preferred reminder time, reminder method (push notification, SMS, or email), and frequency (daily, weekly).

Automated Reminder Delivery

Given a patient has saved their medication reminder settings, when the reminder time arrives, then the system sends the reminder to the patient via their selected notification method without delay.

Patient Response to Reminders

Given a patient receives a medication reminder, when they respond to the reminder, then the system should log the response (taken, missed, snoozed) and update their medication adherence status accordingly.

Medication Refill Alerts

Given a patient has medications with refill dates, when a refill date approaches (e.g., 3 days before), then the system should automatically send a refill reminder to the patient via their preferred notification method.

Integration with Calendar Applications

Given a patient sets up their medication reminders, when they choose a calendar integration option, then the reminders should automatically populate in their selected calendar application (Google Calendar, Outlook, etc.).

Multi-device Synchronization

Given a patient uses multiple devices, when they log into the Medication Tracker from a different device, then all medication reminder settings and logs should be synchronized and consistent across all devices in real-time.

Adherence Report Generation

Given a patient has been using the Medication Tracker for at least one month, when they request an adherence report, then the system should generate a report displaying adherence percentages, missed doses, and response history in a user-friendly format.

Refill Alerts

"As a patient, I want to be notified when I need to refill my medications so that I can avoid interruptions in my treatment plan."

Description

Develop a refill alert feature that notifies patients when their medication supplies are running low, prompting them to reorder. This functionality not only enhances medication adherence but also reduces the risk of patients running out of essential medications. The alerts should allow patients to set preferred thresholds for when they receive refill notifications, and integrate with local pharmacy databases to streamline the refill process where possible, thereby ensuring continuity of care.

Acceptance Criteria

User sets up refill alert preferences for their medications.

Given the user is logged into their Schedulify account, When they navigate to the medication tracker section and select a medication, Then they can set a preferred refill notification threshold (e.g., 5 days before running out) and save these preferences successfully.

User receives refill alerts based on their set preferences.

Given the user has medications with refill alert thresholds set, When the medication supply reaches the threshold, Then the user receives a notification via the app and/or email prompting for a refill.

User integrates medication tracker with local pharmacy database to streamline refills.

Given the user has selected their preferred pharmacy in Schedulify, When the user receives a refill alert, Then the alert should include options for one-click reorder or directly linking to their pharmacy's app or website.

User can customize their alert preferences for different medications.

Given the user is in the medication tracker, When they select a medication to edit, Then they can customize the alert settings, including notification methods (app, SMS, email) and timeframes for each medication.

User can view a history of refill alerts and status.

Given the user has received refill alerts, When they access the medication tracker, Then they should see a chronological history of all received refill alerts, including which medications triggered alerts and their statuses (e.g., refilled, pending).

User can test their notification settings to ensure alerts are received as expected.

Given the user is in the settings section of the medication tracker, When they choose to test the notification system, Then they should receive a test notification to confirm that their alert preferences are functioning correctly.

Medication Interaction Checker

"As a patient, I want to receive notifications about potential interactions when I log new medications so that I can avoid harmful combinations and stay safe."

Description

Integrate a medication interaction checker that warns patients of potential drug interactions when they log new medications. This feature is vital for patient safety, as it educates users about the risks associated with medication combinations. It should provide clear and comprehensible information on why certain medications may interact and advise users on necessary actions. The implementation of this feature will not only enhance patients' confidence in managing their medication but will also support healthcare providers in ensuring safe prescribing practices.

Acceptance Criteria

Logging a New Medication with Warning for Existing Medications

Given a patient is logged into Schedulify and has existing medications recorded, when they log a new medication that interacts with an existing one, then an alert should pop up indicating the potential interaction and provide detailed information about the risk.

User Access to Interaction Details

Given a user receives a warning about a potential medication interaction, when they click on the alert, then they should be redirected to a detailed page that explains the interaction, why it is a concern, and the necessary actions they should take.

Successful Logging of Medication without Interaction

Given a patient is entering a new medication that does not interact with any existing medications, when they save the medication information, then their new medication should be successfully logged without any warnings or alerts appearing.

Reminders for Interactions Upon Dose Time

Given a patient has set reminders for their medications, when it is time for them to take a dose of a medication that has an interaction warning, then they should receive a prompt reminding them of the interaction and advising on precautions.

Healthcare Provider Review of Patient's Records

Given a healthcare provider is reviewing a patient's medication log, when they assess the list of medications, then they should clearly see any noted interactions alongside the respective medications for easy management and adjustment.

Patient Education Material Availability

Given a patient receives an interaction alert, when they access the interaction details, then they should have an option to download or view educational materials related to the medications involved and their interactions.

Patient Dashboard Overview

"As a patient, I want a dashboard view of my medication management so that I can easily see how well I am adhering to my regimen and identify any areas for improvement."

Description

Create a comprehensive patient dashboard that provides a snapshot of their medication adherence, including logs, upcoming dose reminders, refill alerts, and interactions. This dashboard should be visually intuitive, leveraging graphs and notifications to communicate key information quickly. The purpose of the dashboard is to empower patients by providing them with a clear view of their medication management, trends in adherence, and proactive alerts, encouraging greater self-management of their health.

Acceptance Criteria

Patient views their medication logs and adherence trends on the dashboard.

Given the patient is logged into their account, when they navigate to the medication dashboard, then they should see a graphical representation of their medication adherence over the past month, including missed doses and on-time doses.

Patient receives an alert for an upcoming medication refill.

Given the patient has set medication reminders, when a medication is due for refill within the next three days, then they should receive a notification alert via push notification and email.

Patient accesses their medication reminders for upcoming doses.

Given the patient is on their medication dashboard, when they click on the ‘Reminders’ section, then they should see a list of upcoming doses with the time, medication name, and dosage amount for the next week.

Patient logs a new dose taken for their medication.

Given the patient is on the medication tracker page, when they enter a new dosage taken and confirm the action, then the log should be updated immediately, reflecting the new entry in their medication history.

Patient checks for potential drug interactions.

Given the patient has entered their current medications, when they access the interaction checker, then the system should display any potential interactions alongside recommended actions or alerts.

Patient views detailed history of medication doses and adherence patterns.

Given the patient is viewing their medication usage history, when they select a specific medication, then they should see detailed logs of dosage taken, missed doses, and adherence percentage over a specified time frame.

Patient receives a summary of medication adherence at the end of each week.

Given the patient has been using the medication tracker for the week, when the week resets, then they should receive an email summary of their adherence stats, including the number of doses taken, missed doses, and recommendations for improvement.

Feedback and Review System

A feature that allows patients to provide feedback on their appointment experiences and the quality of care received. Through simple surveys or rating systems, patients can share their insights, which helps providers continuously improve services and enhances patient satisfaction.

Requirements

Patient Feedback Collection Module

"As a patient, I want to provide feedback on my appointment experience so that my healthcare provider can improve their services based on real patient insights."

Description

This requirement encompasses the development of a robust module that allows patients to easily submit feedback regarding their appointment experiences and the quality of care they received. Aiming to enhance user engagement, the module will feature intuitive survey designs, including star ratings and open-ended feedback forms. The system will ensure that feedback is collected immediately after appointments and is securely stored, allowing healthcare providers to analyze trends over time. This continuous influx of patient insights is vital for identifying areas for improvement, tracking patient satisfaction levels, and ultimately enhancing the overall patient care experience.

Acceptance Criteria

Patient submits feedback immediately after an appointment.

Given a patient has completed their appointment, when they are prompted to submit feedback, then they should be able to complete the survey and submit it successfully without any errors.

Patient provides feedback through a star rating system.

Given the patient accesses the feedback module, when they select a star rating between 1 to 5 stars for their appointment experience, then the selected rating should be stored securely and reflected in the feedback analytics dashboard.

Patients can provide open-ended feedback.

Given the patient is filling out the feedback form, when they choose to write an open-ended comment, then their input should be captured, stored, and made accessible to healthcare providers for analysis.

Healthcare provider access to aggregated feedback data.

Given that feedback has been collected from patients, when a healthcare provider accesses the feedback analytics dashboard, then they should see a summarized report of patient ratings and comments that includes trends over time.

Feedback collection complies with data security standards.

Given that patient feedback is being collected, when the data is stored in the system, then it should adhere to data protection regulations ensuring all personal information is encrypted and securely managed.

Notification system for healthcare providers on new feedback submissions.

Given that a patient submits feedback, when the feedback submission is completed, then the relevant healthcare provider should receive an automatic notification of the new feedback entry.

Automated Review Notifications

"As a healthcare provider, I want to be able to automatically remind patients to submit their feedback so that we can receive more responses and improve our services effectively."

Description

This requirement focuses on implementing an automated notification system that reminds patients to submit their feedback after an appointment. The notifications will be sent via email or SMS based on patient preference and will be timed to maximize response rates, such as shortly after their visit. By facilitating timely feedback submission, this feature aims to boost participation in the feedback process while ensuring the data collected reflects recent experiences. This functionality also serves to enhance patient engagement and participation in the improvement of services offered.

Acceptance Criteria

Automated notification to patients post-appointment via email

Given that a patient has completed an appointment, when the appointment data is processed, then an email notification for feedback submission should be sent within 30 minutes of appointment completion.

Automated notification to patients post-appointment via SMS

Given that a patient has completed an appointment and has selected SMS as their preferred notification method, when the appointment data is processed, then an SMS notification for feedback submission should be sent within 30 minutes of appointment completion.

Frequency of notifications based on patient engagement metrics

Given a patient has not submitted feedback within 48 hours of the initial notification, when checking feedback status, then a follow-up notification should be sent reminding the patient to provide feedback.

Preference settings for notification method

Given a patient account, when the patient identifies their preferred method for receiving feedback notifications, then the system should save this preference and use it for future notifications without requiring further input from the patient.

Feedback collection accuracy

Given that a patient submits feedback, when the feedback is collected, then the submitted feedback should be accurately recorded in the system and be available for the healthcare provider to review within 24 hours.

Integration with appointment scheduling history

Given that a feedback notification is sent out, when a patient clicks the link provided, then they should be directed to a feedback form that corresponds to their most recent appointment, ensuring relevance and context.

User experience during the feedback submission process

Given that a patient accesses the feedback form, when filling out the feedback, then the form should be intuitive and take no longer than 5 minutes to complete, ensuring a smooth user experience.

Real-Time Feedback Analytics Dashboard

"As a healthcare administrator, I want access to a real-time analytics dashboard for patient feedback so that I can monitor satisfaction levels and implement improvements based on current data."

Description

The Real-Time Feedback Analytics Dashboard will provide healthcare providers with immediate access to patient feedback insights through visual reports and key performance indicators (KPIs). This requirement involves integrating data visualization tools that will summarize collected feedback in comprehensible charts and graphs, helping providers quickly identify trends and areas needing attention. With these insights, providers can make informed decisions and implement changes that enhance patient care. The dashboard will update automatically as more feedback is collected, ensuring that users always have the most recent data at their fingertips.

Acceptance Criteria

Real-time access to patient feedback insights during a provider's review meeting.

Given that a healthcare provider is logged into the dashboards, when they access the Real-Time Feedback Analytics Dashboard, then they should see visually updated reports and KPIs reflecting the latest patient feedback collected within the last 24 hours.

Healthcare provider analyzing patient feedback trends over a month.

Given that the dashboard is displaying feedback data, when the healthcare provider selects the monthly view filter, then the dashboard should update to show trends and graphical representations of patient feedback for the past month.

Provider receiving alerts on significant negative feedback trends.

Given that the dashboard is monitoring patient feedback, when there is a spike in negative feedback ratings (e.g., less than 3 stars from 10 or more responses), then the provider should receive an alert in the dashboard.

Provider reviewing specific feedback comments for actionable insights.

Given that the provider is on the dashboard, when they click on a specific feedback score, then they should be presented with a list of comments associated with that score to review for context and actionable items.

User interacting with the dashboard on mobile devices.

Given that a healthcare provider opens the dashboard on a mobile device, when they navigate through different sections, then the dashboard should adjust responsively and display all analytics clearly without any loss of information.

Comparing feedback metrics before and after an intervention.

Given that the provider has implemented changes based on previous feedback, when they access the before-and-after comparison feature in the dashboard, then they should see side-by-side metrics displaying feedback data before and after the intervention for a specified period.

Dashboard performing automated updates as new feedback is collected.

Given that new patient feedback is submitted, when new feedback is added to the system, then the dashboard should automatically refresh to include the latest data without requiring manual page refresh by the user.

Feedback Response Management

"As a healthcare provider, I want to be able to respond to patient feedback so that I can show my patients that their opinions matter and that we are committed to improving our services."

Description

This feature will enable healthcare providers to respond directly to patient feedback, fostering an open line of communication and demonstrating that patient input is valued. The response management system will allow providers to draft replies to feedback submissions, categorize responses for tracking purposes, and generate reports on response rates every quarter. This closure in the feedback loop is essential for building trust with patients and ensuring they feel heard, ultimately contributing to enhanced patient loyalty and satisfaction.

Acceptance Criteria

Patient submits feedback after an appointment via the Schedulify platform.

Given a patient has completed their appointment and accessed the feedback section, when they submit the feedback form, then their feedback should be recorded in the system and the patient should receive a confirmation message acknowledging receipt of their feedback.

Healthcare provider drafts a response to patient feedback.

Given the provider is logged into the admin dashboard, when they select a specific piece of patient feedback and choose to respond, then they should be able to write a response and save it without errors, and the response should be categorized correctly in the system.

Healthcare provider reviews feedback response metrics at the end of the quarter.

Given it is the end of the quarter, when the provider accesses the reporting section, then they should be able to view a report that summarizes response rates, categories of feedback, and the average time taken to respond to patient feedback, without discrepancies in the data.

Patient receives a response to their submitted feedback.

Given a patient has submitted feedback and a healthcare provider has drafted a response, when the response is sent, then the patient should receive a notification via email or on the Schedulify platform with the provider's response within 48 hours.

Categorization of patient feedback in the response management system.

Given that multiple feedback submissions are received, when the provider categorizes the feedback into predefined categories, then the system should accurately display the feedback in the respective categories without mixing any responses.

Emergency feedback mechanism is activated for urgent patient concerns.

Given a patient selects the 'urgent' option in the feedback form, when they submit their feedback, then it should be flagged as urgent in the provider’s dashboard to ensure it receives priority handling.

Provider acknowledges and closes the feedback loop with patients.

Given a provider has responded to a piece of feedback, when they mark the feedback as 'closed,' then the system should update the status and notify the patient that their input has been addressed and the conversation is now closed.

Customizable Feedback Surveys

"As a healthcare provider, I want to customize feedback surveys specific to my practice so that I can gather the most relevant feedback from my patients and improve service delivery."

Description

The Customizable Feedback Surveys requirement will provide healthcare providers with the capability to design and tailor feedback surveys to cater to their specific needs. This feature will allow providers to select question types, adjust rating scales, and include relevant queries that directly relate to their services. Customization will enable providers to gather more relevant and useful data that reflects their unique patient experiences and helps in targeted service improvements. This flexibility is crucial for adapting the feedback mechanism to various specializations and patient demographics.

Acceptance Criteria

Healthcare provider initiates a feedback survey post-appointment for their patients through the Schedulify platform. The provider customizes the survey with specific questions based on treatment provided, and the survey is sent out automatically to patients after their appointments.

Given that a provider has access to the Customizable Feedback Surveys feature, When they create a survey with various types of questions (multiple choice, rating scale, open text), Then the survey should be saved successfully and sent to the designated patients immediately following their appointments.

Patients receive a feedback survey on their mobile device after their appointment. The survey includes questions tailored specifically to the services they received and allows for rating aspects of their care on a scale.

Given that a patient has just completed an appointment, When they receive the customized feedback survey via SMS or email, Then they should be able to open, complete, and submit the survey without any technical issues.

A healthcare provider wants to analyze feedback collected from customizable surveys to improve their services. They access the feedback analytics dashboard to review responses and identify areas for improvement.

Given that feedback surveys have been completed by patients, When the provider accesses the analytics dashboard, Then they should view an aggregated report that includes response rates, average ratings, and specific feedback by question.

A healthcare provider adjusts their feedback survey based on previous patient feedback to better address issues raised by patients.

Given that a provider wishes to update their feedback survey, When they modify questions and save the changes, Then the updated survey should replace the previous version and be sent to upcoming patients automatically.

A patient receives a notification confirming their feedback submission and their responses are recorded without errors.

Given that a patient has submitted their feedback through the survey, When they complete the submission, Then they should receive a confirmation message indicating their feedback was successfully recorded in the system.

Smart Time Slot Selector

This feature intelligently analyzes both the availability of healthcare providers and the preferences of patients to suggest the most suitable time slots for appointments. By considering factors like previous appointment patterns and patient convenience, it minimizes scheduling conflicts and optimizes the daily calendar for practitioners.

Requirements

Provider Availability Integration

"As a healthcare provider, I want Schedulify to sync with my external calendar so that I can ensure my availability is accurately represented when patients book appointments."

Description

This requirement involves integrating Schedulify with healthcare providers' existing calendars to fetch real-time availability. By linking to external calendar services, such as Google Calendar or Microsoft Outlook, Schedulify can access up-to-date scheduling information, which ensures that only available time slots are displayed to patients. This functionality reduces the risk of double-booking appointments, streamlines the scheduling process, and enhances user satisfaction by providing accurate options for both patients and providers.

Acceptance Criteria

Provider Availability Integration: Syncing with Google Calendar

Given a healthcare provider has linked their Google Calendar to Schedulify, when a patient views available appointments, then only time slots that are free in the provider's Google Calendar should be displayed.

Provider Availability Integration: Syncing with Microsoft Outlook

Given a healthcare provider has linked their Microsoft Outlook calendar to Schedulify, when a patient tries to book an appointment, then Schedulify should accurately reflect the provider's real-time availability by showing only the open time slots.

Provider Availability Integration: Handling Calendar Conflicts

Given a provider's calendar is synced with Schedulify, when an appointment is booked through Schedulify, then any overlapping appointments in the linked calendar must be updated immediately to prevent double-booking.

Provider Availability Integration: Displaying Multiple Provider Availability

Given a healthcare organization has multiple providers linked to Schedulify, when a patient searches for an appointment, then the system should display all available time slots across all providers based on their individual synced calendars.

Provider Availability Integration: Viewing Provider Availability in Real-Time

Given a healthcare provider has linked their calendar to Schedulify, when they log into the system, then they should see an updated view of their available and booked time slots in real-time without needing to refresh the page.

Provider Availability Integration: Notification of Calendar Changes

Given a provider's calendar is integrated with Schedulify, when any changes are made to their linked calendar (like cancellations or rescheduling), then the system should automatically notify the provider through Schedulify within 5 minutes of the change.

Patient Preference Learning

"As a patient, I want Schedulify to remember my preferred appointment times and types so that I can easily choose a suitable time slot for my future visits."

Description

This requirement focuses on implementing an intelligent learning algorithm that analyzes patients' past scheduling behaviors and preferences. By tracking factors such as preferred days/times and appointment types, the system can tailor suggestions for future appointments, thereby enhancing user experience. This capability not only optimizes booking efficiency but also reinforces patient satisfaction, as they are more likely to receive suggestions that suit their individual preferences.

Acceptance Criteria

Patient receives appointment suggestions based on their preferred days and times.

Given that the patient has previously scheduled appointments, when they log into Schedulify, then they should see time slot suggestions that align with their past preferences for day and time.

Provider can view how the intelligent learning algorithm improves scheduling efficiency.

Given that the provider is reviewing the appointment calendar, when they check the suggested time slots for patients, then at least 70% of the suggested time slots should match previously identified patient preferences.

Patients receive reminders for their appointments at their preferred times.

Given that a patient has a scheduled appointment, when the reminder notification is sent, then it should be delivered at a time previously indicated by the patient as preferred.

Admin can configure the learning algorithm parameters according to practice needs.

Given that the admin accesses the settings for the Patient Preference Learning feature, when they modify the parameters, then the system should save the new settings without errors and reflect them in future scheduling suggestions.

The system tracks and reports on patient satisfaction after receiving personalized appointment suggestions.

Given that the system has made scheduling suggestions to patients, when patient feedback is collected, then at least 80% of the feedback should indicate satisfaction with the appointment suggestions provided.

Multiple patients with similar needs receive distinct appointment suggestions based on their individual preferences.

Given that two patients have similar appointment requests, when the system analyzes their histories, then each patient should receive different time slot suggestions tailored to their unique preferences.

A patient can update their preferred scheduling times and the system adapts accordingly.

Given that a patient wants to update their appointment preferences, when they modify their preferences in their profile, then the system should incorporate the new preferences for future scheduling suggestions.

Conflict Detection Mechanism

"As a healthcare provider, I want to be notified of any potential scheduling conflicts before they occur so that I can maintain an organized schedule and provide quality care to my patients."

Description

This requirement involves the creation of an automated conflict detection system that alerts healthcare providers of any potential scheduling conflicts in real-time. When a patient attempts to book an appointment, the system will automatically check for overlapping appointments and other scheduling issues, notifying the provider immediately. This mechanism is crucial for maintaining an organized calendar and ensuring that patient care does not get compromised due to scheduling errors.

Acceptance Criteria

Automated Conflict Detection during Patient Booking

Given a healthcare provider is available and a patient attempts to book an appointment, when the system checks for scheduling conflicts, then the system must immediately notify the provider of any overlapping appointments or conflicts in real-time before confirmation of the booking.

Conflict Notifications for Existing Appointments

Given a healthcare provider has multiple upcoming appointments, when a new appointment is requested that overlaps with an existing one, then the system must alert the provider about the conflict along with the details of the overlapping appointments.

Real-Time Updates on Schedule Changes

Given a healthcare provider makes changes to their scheduled appointments, when those changes are saved in the system, then all patients affected by those changes must receive an automated notification regarding the updated appointment status.

Conflict Resolution Suggestions

Given a detected scheduling conflict, when the system generates a conflict notification, then it must also provide at least two alternative time slots that are available for the patient that do not conflict with the provider's appointments.

Integration with Existing Calendar Systems

Given that a healthcare provider uses an external calendar system, when the provider checks for scheduling conflicts in Schedulify, then the system must successfully integrate and display conflicts from both the Schedulify calendar and the external calendar simultaneously.

User Training for Conflict Management Feature

Given that the conflict detection mechanism is implemented, when healthcare providers are trained on how to respond to conflict notifications, then at least 80% of providers must demonstrate proficiency in managing conflicts through a follow-up assessment.

Smart Time Slot Algorithm

"As a scheduler, I want an algorithm that can suggest the best available time slots based on patient preferences and provider availability, so that I can efficiently manage appointments and increase patient satisfaction."

Description

This requirement defines the development of a sophisticated algorithm that will analyze both patient preferences and provider availability to propose optimal time slots for appointments. The algorithm will utilize historical data, including appointment history and patient demographics, to suggest slots that minimize conflicts and maximize convenience. This feature is essential for maximizing appointment throughput while ensuring a positive booking experience for patients.

Acceptance Criteria

User selects the 'Schedule a New Appointment' option and the system displays suggested time slots based on both patient preferences and provider availability.

Given that the patient is logged into the system and has specified their preferred days and times for appointments, When the patient initiates scheduling, Then the suggested time slots must only include those that match the provider's available times and the patient's preferences, shown with a maximum of 5 options for efficiency.

The algorithm updates the available time slots in real-time as appointments are booked or canceled.

Given that an appointment for a specific time slot is scheduled by a patient, When the appointment is confirmed, Then that time slot should immediately be removed from the list of available slots for other patients within the scheduling interface.

The system analyzes historical appointment data to suggest time slots that minimize conflicts based on common booking patterns.

Given that the patient has a recorded history of previous appointments, When the patient attempts to schedule a new appointment, Then the system must suggest time slots that take into account the times the patient has historically booked appointments, prioritizing slots within those intervals.

The algorithm considers geographical location and travel time for patients when suggesting time slots.

Given that a patient has provided their current location during the scheduling process, When the system generates suggested time slots, Then those time slots must account for estimated travel time to the healthcare provider's office according to the patient's typical travel mode and traffic conditions.

The system provides visual indicators for patients to easily identify time slots that align best with their preferences and the provider's availability.

Given that a patient is reviewing suggested time slots, When those slots are displayed, Then the system must highlight slots with the highest fit for patient preference in one color, and lower-fit slots in another, to clearly differentiate options for the patient.

The system offers a feedback mechanism for patients to rate their booking experience related to time slot suggestions.

Given that the patient has successfully booked an appointment, When they complete the appointment, Then a feedback form must be presented to the patient that evaluates their satisfaction with the suggested time slots, and this feedback is recorded for future algorithm improvements.

The algorithm must run in a performance acceptable time to enhance the user experience during peak booking times.

Given that multiple patients are trying to schedule appointments simultaneously, When the algorithm is executed, Then it must return suggested time slots in less than 2 seconds to ensure a seamless user experience during peak hours.

Automated Reminder System

"As a patient, I want to receive reminders for my upcoming appointments so that I can prepare and ensure I don't miss them."

Description

This requirement entails creating an automated system that sends out reminders to both patients and providers ahead of scheduled appointments. The reminders will be customizable, allowing users to select their preferred notification method—email, SMS, or app notification. This system aims to reduce no-shows by keeping both parties informed and engaged, thus optimizing the overall scheduling process within Schedulify.

Acceptance Criteria

Automated reminders for a patient appointment scheduled for the next day are triggered.

Given a patient has a scheduled appointment for tomorrow, when the system processes reminders, then the patient receives an SMS reminder 24 hours prior and an email reminder 1 hour prior to the appointment.

Healthcare provider preferences for notification types are set and utilized in reminders.

Given a healthcare provider has selected their notification preferences, when the system sends out reminders, then the provider receives an email reminder 1 hour prior and an app notification 30 minutes before the scheduled appointment.

Both patients and providers can customize their reminder settings within their profiles.

Given a patient or provider accesses their profile settings, when they update their reminder preferences, then the system successfully saves those preferences and applies them to future reminders.

The reminder system handles missed appointments.

Given a missed appointment has been identified, when the system reviews past appointments, then it automatically sends a follow-up reminder to the patient reminding them of the missed appointment and suggesting to reschedule.

Notifications for changes in appointment times are communicated promptly to patients and providers.

Given an appointment time is changed, when the change is saved in the system, then both the patient and provider receive notification via their selected methods within 5 minutes of the change.

System logs and tracks all reminder notifications sent out.

Given reminders have been sent out, when querying the system log, then all sent reminders are recorded with timestamps, recipient details, and notification methods used.

Automated reminders are tested for various combinations of settings.

Given different combinations of notification methods (email, SMS, app notification) and timing preferences, when the reminders are executed, then the system successfully sends out reminders as per selected configurations in all test cases.

Dynamic Rescheduling Assistant

An automatic rescheduling tool that comes into play when patients need to change their appointments. Utilizing AI, it proposes new time slots that fit both the patient's availability and the provider's calendar, streamlining the process and reducing the back-and-forth communication.

Requirements

AI-Powered Time Slot Suggestions

"As a healthcare provider, I want an automatic rescheduling tool that suggests new appointment times when patients need to change, so that I can spend less time managing my calendar and more time focusing on patient care."

Description

The AI-Powered Time Slot Suggestions feature will analyze both the patient’s availability and the provider’s calendar to propose suitable new appointment times automatically. This requirement is vital as it reduces administrative workloads, minimizes patient frustration from manual rescheduling, and enhances the efficiency of the scheduling process. By implementing this feature, we aim to ensure swift and streamlined rescheduling that maximizes calendar utilization for providers and meets patients' needs effectively.

Acceptance Criteria

Patient requests to reschedule an appointment due to a conflict with their current schedule.

Given the patient's current appointment time and their provided availability, when the patient initiates a rescheduling request, then the system should suggest at least three valid time slots that accommodate both the patient's and provider's schedules within the next 30 days.

Provider needs to confirm the proposed time slots for an appointment change.

Given the provider's existing appointments, when the Dynamic Rescheduling Assistant analyzes the patient's availability, then it should present the provider with time slots that do not conflict with existing appointments, ensuring they are clearly labeled as available or unavailable.

Multiple patients are trying to reschedule their appointments at the same time.

Given that multiple patients send rescheduling requests simultaneously, when the system processes these requests, then it should prioritize time slot suggestions based on the earliest request and current provider availability without causing scheduling conflicts.

Provider needs to modify their availability for the upcoming days.

Given that the provider updates their availability in the system, when the AI analyzes the patient requests, then it should automatically adjust the suggested time slots to reflect the new availability and notify affected patients of their rescheduling options.

A patient wants to see their suggested time slots before confirming a new appointment time.

Given that a patient has received suggested time slots, when the patient reviews these options, then they should be able to see detailed information about each slot including date, time, and duration, along with a clear option to accept or decline the suggestions.

System performance during peak rescheduling times.

Given that peak times for rescheduling requests occur, when the system is under load with multiple simultaneous requests, then it should respond within 2 seconds, ensuring smooth user experience without any errors or downtime in the rescheduling process.

Real-Time Calendar Integration

"As a patient, I want to see real-time updates of my appointment status and availability, so that I can rely on the scheduling system and make informed decisions about my healthcare visits."

Description

Real-Time Calendar Integration will ensure that updates and changes to appointments are reflected instantaneously across all platforms used by both patients and providers. This feature is essential to maintain accuracy in scheduling and to prevent double bookings or scheduling conflicts. The seamless integration enhances user confidence in the scheduling system, ensuring that both patients and providers are always on the same page regarding appointment details.

Acceptance Criteria

Patient requests to reschedule their appointment through the Schedulify platform.

Given a patient is logged into the Schedulify system, when they select the reschedule option for an appointment, then the system should automatically propose new time slots based on both the patient's and provider's availability.

Provider updates their availability in the calendar system.

Given a provider updates their availability, when the update is saved, then all existing appointments should reflect this change in real-time for both the provider and patient.

A patient receives a notification about their appointment being rescheduled.

Given an appointment is successfully rescheduled using the Dynamic Rescheduling Assistant, when the rescheduling is confirmed, then the patient should receive an automated notification with the new appointment details.

Checking for double bookings after a patient reschedules their appointment.

Given a patient has rescheduled an appointment, when the appointment changes are processed, then the system should validate that no double bookings occur in the provider’s calendar.

Patient successfully syncs their external calendar with Schedulify.

Given a patient has an external calendar account, when they initiate the synchronization process with Schedulify, then the patient's upcoming appointments should appear accurately in their external calendar without discrepancies.

Provider views changes made to their appointments in real-time.

Given a provider is logged into the Schedulify system, when a patient reschedules an appointment, then the provider's calendar should update instantly to reflect the new appointment time.

Resolving a conflict when two appointments overlap due to calendar sync errors.

Given a scheduling conflict occurs due to a synchronization error, when the Dynamic Rescheduling Assistant identifies this, then it should notify the patient and provider of the conflict and suggest alternative times without delay.

User-Friendly Rescheduling Interface

"As a patient, I want a straightforward interface to change my appointment times easily, so that I can manage my health appointments without stress or confusion."

Description

The User-Friendly Rescheduling Interface will provide an intuitive platform for patients to easily navigate through their appointment options and select new times without confusion. This removes barriers for patients who may not be tech-savvy, ensuring a smooth rescheduling process that fosters greater patient satisfaction. Simplifying this interaction is crucial to enhance user experience and decrease no-show rates.

Acceptance Criteria

Patient Initiates Rescheduling Process

Given a patient has an upcoming appointment, when they log into the Schedulify platform and select the appointment to reschedule, then they should see a user-friendly interface displaying available time slots that match their preferences and current availability.

Automated Suggestion of New Time Slots

Given a patient requests to reschedule their appointment, when the Dynamic Rescheduling Assistant analyzes the provider's calendar, then it should automatically suggest at least three new time slots that fit both the patient's and provider's schedules.

Error Handling for Scheduling Conflicts

Given a patient is attempting to reschedule an appointment, when they select a new time slot that has a scheduling conflict, then the system should display a clear error message and prompt the patient to choose a different time.

Confirmation of Rescheduled Appointment

Given a patient has selected a new time slot for their appointment, when they confirm the rescheduling action, then they should receive a notification confirming the new appointment details via email and/or SMS.

Accessibility Features for Non-Tech-Savvy Patients

Given a patient who may not be tech-savvy is using the rescheduling interface, when they navigate through the options, then the interface should provide clear guidance and support prompts to assist them in selecting a new appointment time.

Integration with Calendar Apps

Given a patient successfully reschedules their appointment, when the new appointment is confirmed, then it should automatically sync with the patient’s external calendar application (e.g., Google Calendar, iCal), if they opt-in for this feature.

User Feedback Collection Post-Rescheduling

Given a patient has completed the rescheduling process, when they navigate away from the confirmation page, then the system should prompt them to provide feedback on their experience, ensuring it captures their satisfaction level with the rescheduling interface.

Automated Notification System

"As a healthcare provider, I want to receive automatic notifications when patients reschedule, so that I can adjust my calendar accordingly without delays."

Description

The Automated Notification System will send alerts to both patients and providers regarding changes made to appointments. This requirement is important for keeping all parties informed of rescheduling activities, reducing uncertainty, and improving communication effectiveness. Automated notifications will help ensure that everyone is aware of their availability and appointment status in real-time, thus minimizing dropout rates and missed appointments.

Acceptance Criteria

Automated Notification for Rescheduled Appointments

Given a patient has successfully rescheduled an appointment, when the changes are confirmed, then both the patient and provider receive an automated notification within 5 minutes of the change.

Notification Clarity and Content Accuracy

Given that a notification is sent for a rescheduled appointment, then the notification must include the new date, time, and any necessary instructions, ensuring the content is accurate and clear to both parties.

Multiple Notification Channels

Given the patient preferences set in their profile, when an appointment is rescheduled, then notifications should be sent via the selected channels (e.g., SMS, email) without failures or delays.

Handling of Unsuccessful Notification Delivery

Given a notification fails to be delivered to either the patient or provider, then the system must log this error and attempt to resend the notification after 10 minutes.

Real-Time Update Across Multiple Devices

Given that both the patient and provider have the Schedulify application open, when an appointment is rescheduled, then both users' calendars should update in real-time without requiring manual refresh.

User Acknowledgment of Notifications

Given a notification has been received, when the recipient views it, then the notification should change status to 'Acknowledged', ensuring that both parties are aware of the appointment changes.

Performance Monitoring of Notifications System

Given the automated notification system is in operation, then system performance metrics (e.g., delivery rate, average delay) should be tracked and reported weekly for analysis.

Patient Feedback Collection

"As a system administrator, I want to collect patient feedback on the rescheduling experience, so that we can identify issues and improve the scheduling system over time."

Description

The Patient Feedback Collection feature will allow patients to provide feedback on the rescheduling process. This is crucial for identifying any pain points or areas for improvement, guiding future developments of the scheduling tool. The ability to gather and analyze feedback aims to continually enhance user experience and adaptability of the system to user needs.

Acceptance Criteria

Feedback submission during dynamic rescheduling process.

Given that a patient is attempting to reschedule an appointment using the Dynamic Rescheduling Assistant, when the appointment is successfully rescheduled, then the patient should be prompted to provide feedback on their experience with the rescheduling tool.

Feedback confirmation after submission.

Given that a patient has submitted feedback regarding the rescheduling process, when the submission is successful, then the patient should receive a confirmation message indicating that their feedback has been recorded.

Data retrieval for feedback analysis.

Given that feedback has been submitted by patients, when an administrator accesses the feedback analytics dashboard, then they should be able to view and export feedback data grouped by rescheduling outcomes and user satisfaction ratings.

Feedback categorization for continuous improvement.

Given that feedback has been collected over time, when an administrator analyzes the feedback data, then the feedback should automatically categorize responses into 'Positive', 'Negative', or 'Suggestions' for easier evaluation.

User interface for submitting feedback.

Given that a patient is rescheduling an appointment, when they are prompted to provide feedback, then the feedback submission interface should be user-friendly, allowing quick responses through multiple-choice options and an optional comment box.

Follow-up communication post-feedback submission.

Given that a patient has provided feedback on the rescheduling process, when the feedback is collected, then the patient should receive a follow-up email thanking them for their input and informing them of any upcoming changes based on user feedback.

Integration with existing patient management systems.

Given that the Patient Feedback Collection feature is active, when feedback is submitted, then it should seamlessly integrate into existing patient management systems without delay or data loss.

Analytics Dashboard for Providers

"As a healthcare provider, I want to access an analytics dashboard that shows rescheduling trends, so that I can better understand patient behavior and optimize my appointment management."

Description

An Analytics Dashboard for Providers will enable healthcare practitioners to view metrics and statistics on patient rescheduling patterns and trends. This feature will help inform decisions on administrative processes and resource allocation, ensuring their practices are efficient and responsive to patient needs. Insight into scheduling data is crucial for enhancing operational effectiveness and improving patient engagement strategies.

Acceptance Criteria

Viewing Patient Rescheduling Trends in the Analytics Dashboard

Given that a provider is logged into Schedulify, when they navigate to the Analytics Dashboard, then they can view a visual representation of patient rescheduling trends over the last 6 months.

Filtering Rescheduling Data by Date Range

Given that a provider is on the Analytics Dashboard, when they select a specific date range, then the dashboard displays only the rescheduling data relevant to that date range.

Exporting Rescheduling Data for Reporting

Given that a provider has accessed the Analytics Dashboard, when they choose the export option, then the system generates a downloadable report of the rescheduling data in CSV format.

Comparing Rescheduling Patterns by Provider

Given that multiple providers are using Schedulify, when a provider selects the option to compare rescheduling patterns with other providers, then they can view a comparative chart of rescheduling rates between the selected providers.

Receiving Alerts for High Rescheduling Rates

Given that a provider is monitoring their rescheduling metrics, when their rescheduling rate exceeds a predefined threshold, then the system sends an automated alert to the provider's dashboard.

Accessing Detailed Rescheduling Metrics by Patient

Given a provider is on the Analytics Dashboard, when they select a specific patient, then they can view detailed metrics related to that patient's rescheduling history.

Visualizing Resource Allocation Impact

Given that a provider is looking at scheduling data, when they analyze the rescheduling patterns, then they can see recommendations for resource allocation based on trends observed in the data.

Preference Learning Engine

This feature learns from user interactions and historical data to adapt scheduling suggestions over time. By analyzing past choices and preferred appointment times, it refines its recommendations, creating a more personalized scheduling experience for patients and healthcare providers.

Requirements

User Interaction Tracking

"As a healthcare provider, I want the system to track my patients' scheduling behaviors so that I can offer them personalized appointment recommendations that align with their preferences."

Description

The User Interaction Tracking requirement involves developing a mechanism to log and analyze user interactions with the appointment scheduling interface. This includes tracking choices made regarding appointment times, frequency of bookings, and user preferences. The functionality will allow the Preference Learning Engine to gather valuable data that enhances its learning and recommends optimally suited scheduling options in the future. By systematically analyzing user decisions, this requirement supports the personalization goal of Schedulify, significantly improving user experience and satisfaction over time.

Acceptance Criteria

User Interaction Logging for Appointment Scheduling

Given a user is accessing the appointment scheduling interface, when they select an appointment time, then the system must log the chosen time with the user's ID and timestamp for future analysis.

User Preferences Analysis Over Time

Given that the Preference Learning Engine has at least 30 logged user interactions, when a user interacts with the scheduling interface, then the system must suggest appointments based on their historical preferences and choices with at least 75% accuracy.

Frequency of Booking Tracking

Given a user has booked multiple appointments, when the user reviews their booking history, then the system should display the frequency of bookings per time slot for the past six months in the user interface.

Real-time Data Update for User Interactions

Given a user selects a new appointment time, when the choice is made, then the system must update the user interaction database in real-time to reflect the new selection immediately.

User Notification of Adjusted Recommendations

Given that the Preference Learning Engine has processed new user interaction data, when the user logs in, then they should receive a notification of any changes in their preferred appointment suggestions based on their latest choices.

Audit Trail of User Interactions

Given user interactions with the scheduling interface, when an admin reviews the user data logs, then the system should provide a complete and unalterable audit trail of all interactions including timestamps and user IDs.

System Performance During Heavy User Load

Given multiple users are interacting with the appointment scheduling system simultaneously, when the system tracks user interaction data, then it must maintain performance metrics of response time under 2 seconds for at least 95% of the user actions logged.

Appointment Recommendation Engine

"As a patient, I want to receive tailored appointment suggestions based on my preferences and past appointments so that I can quickly book convenient times without hassle."

Description

The Appointment Recommendation Engine requirement entails the creation of an intelligent algorithm that generates personalized appointment suggestions based on historical data and user preferences. This engine will analyze the collected user interaction data to predict optimal scheduling options for each patient and provider. By leveraging machine learning techniques, the engine will continually refine its recommendations, leading to increased appointment booking efficiency and a reduction in cancellations and no-shows. This requirement is crucial for enhancing the overall user experience and ensuring that scheduling remains agile and user-centered.

Acceptance Criteria

Appointment Recommendation for New Patients

Given a new patient enters their available appointment times and preferred services, When the Appointment Recommendation Engine analyzes this data, Then it should generate at least three tailored appointment suggestions based on the patient's preferences.

Handling Patient Preferences Over Time

Given a returning patient has a history of preferred appointment times, When the patient logs in and requests an appointment, Then the system should recommend previously preferred times that align with their schedule, prioritizing these suggestions.

Feedback Incorporation for Improved Recommendations

Given a patient has accepted or declined the recommended appointments, When the patient provides feedback on their choices, Then this feedback should be recorded and used to refine future appointment recommendations within one week.

Integration with Provider Preferences

Given a healthcare provider sets their preferred working hours and appointment types, When the Appointment Recommendation Engine generates suggestions, Then it should only recommend times that fall within the provider's specified preferences.

Analysis of Patient Engagement Metrics

Given a period of operation using the recommendation engine, When generating reports on appointment bookings, Then the system must show at least a 20% increase in booked appointments and a 15% reduction in cancellations compared to the previous quarter.

Real-Time Interaction during Scheduling

Given that a patient is actively scheduling an appointment, When the patient changes their selected date or time, Then the Appointment Recommendation Engine should update recommendations in real-time without delays.

Multi-Device Synchronization of Recommendations

Given a patient uses multiple devices to access Schedulify, When they view their appointment recommendations on one device, Then the same recommendations must be visible and consistent on all devices.

Feedback Loop Mechanism

"As a patient, I want to provide feedback on the recommended appointment slots so that the system can learn from my experience and improve the suggestions over time."

Description

The Feedback Loop Mechanism requirement involves implementing a system for capturing user feedback on appointment recommendations and overall scheduling experience. This feedback will play an integral role in refining the Preference Learning Engine, acting as a secondary dataset to validate the accuracy of automated suggestions. The mechanism should allow users to rate or provide comments on recommended appointment times, enabling continuous improvement of the recommendation engine. This enhances patient satisfaction and strengthens user trust in the automated suggestions provided by Schedulify.

Acceptance Criteria

User Feedback Submission on Appointment Recommendations

Given a user interface for submitting feedback, when a user selects a recommended appointment time, then they should be able to rate it on a scale of 1 to 5 and optionally provide written comments.

Feedback Data Integration into Preference Learning Engine

Given valid user feedback ratings and comments, when this data is collected, then it must integrate into the Preference Learning Engine in real-time to enhance future scheduling recommendations.

User Notification of Feedback Impact

Given that a user has submitted feedback, when the Preference Learning Engine utilizes this feedback, then the user should receive a notification indicating how their feedback has influenced future appointment suggestions.

Reporting on Feedback Collected

Given a reporting dashboard for the admin, when feedback is collected over a specified period, then the dashboard should display aggregated ratings and comment trends regarding appointment recommendations.

Multi-device Feedback Submission

Given the cloud-based nature of Schedulify, when a user logs into their account on any device, then they should be able to see and submit feedback on appointment recommendations seamlessly across all devices.

Quality Control of Feedback Data

Given submitted user feedback, when the data is analyzed, then there must be a mechanism in place to flag and review inappropriate or unconstructive feedback before it affects the Learning Engine.

User Experience Testing of Feedback Mechanism

Given a prototype of the feedback loop mechanism, when tested with selected users, then at least 80% should report that the feedback submission process is intuitive and straightforward.

Data Security Compliance

"As a healthcare administrator, I want to ensure that all patient data collected by the system is secure and compliant with regulations so that we avoid legal issues and protect our patients' privacy."

Description

The Data Security Compliance requirement focuses on ensuring that all patient data collected through interaction tracking, feedback, and scheduling history adheres to relevant data protection regulations such as HIPAA. This involves implementing strong data encryption, access controls, and secure data storage practices. Compliance not only protects sensitive patient information but also builds trust among users, contributing to the credibility of Schedulify as a healthcare solution. It is vital to integrate these security measures from the outset to prevent potential legal and reputational issues.

Acceptance Criteria

Ensure encryption of patient data during transmission and storage to comply with HIPAA regulations.

Given a patient scheduling interaction, when patient data is transmitted and stored, then the data must be encrypted using AES-256 encryption to ensure compliance with data protection regulations.

Implement and validate access controls to secure patient data within the Preference Learning Engine.

Given a healthcare provider accessing the scheduling system, when attempting to access patient data, then the system must enforce role-based access controls to ensure only authorized personnel can retrieve sensitive information.

Conduct regular audits on data access logs to ensure compliance with HIPAA and track unauthorized access attempts.

Given the data access logs, when an audit is performed, then the logs must contain a complete and detailed record of all access attempts, including timestamps and user IDs, with no missing entries, ensuring transparency and accountability.

Allow patients to control their data preferences and consent for data collection in the application.

Given a patient profile in the scheduling application, when a patient accesses their privacy settings, then the patient must be able to view and modify their data collection preferences and consent options, ensuring informed consent and autonomy.

Train staff on data security protocols to ensure understanding and adherence to compliance measures.

Given a training program on data security, when healthcare staff complete the training, then at least 90% of participants must successfully pass an assessment on HIPAA compliance and data protection best practices.

Implement data anonymization techniques for analytical purposes without compromising patient identity.

Given the analytics engine is processing patient data, when generating reports, then the engine must ensure that all personal identifiers are removed or anonymized to comply with data security regulations while still allowing for useful insights.

Ensure regular updates to security protocols in response to new regulations or vulnerabilities.

Given the dynamic nature of data security, when new regulations or security threats are identified, then the compliance team must review and update security protocols within one month to ensure ongoing adherence and protection of patient data.

Real-time Learning Adjustments

"As a patient, I want the scheduling system to update its recommendations in real-time based on my latest appointment choices so that I always see the most relevant options available."

Description

The Real-time Learning Adjustments requirement is designed to allow the Preference Learning Engine to dynamically adjust its recommendations based on new data input. This means that as new user interactions occur, the system must be able to re-evaluate and modify its suggestions almost instantaneously. This requirement ensures that users are presented with the most up-to-date options reflective of their latest scheduling choices, providing a more responsive and relevant scheduling experience, greatly enhancing user satisfaction.

Acceptance Criteria

User interacts with the scheduling interface and selects their preferred appointment time, while the system simultaneously updates recommendations based on real-time data from previous interactions.

Given a user selects a preferred appointment time, when the selection is made, then the Preference Learning Engine should update its recommendations within 5 seconds to reflect this new choice.

A healthcare provider's schedule is modified by an external event, such as a cancellation, which affects the availability of appointment times.

Given an external modification to the healthcare provider's schedule, when this change occurs, then the Preference Learning Engine should adjust its recommendations accordingly within 10 seconds, ensuring users see updated options immediately.

A patient accesses the scheduling system after a long period of inactivity, needing the system to remember their past behaviors and provide relevant appointment suggestions.

Given a patient returns to the scheduling system after 30 days of inactivity, when they log in, then the Preference Learning Engine should analyze their historical data and present at least 3 relevant appointment suggestions based on past preferences within 3 seconds.

A patient frequently reschedules appointments at the last minute, influencing the learning engine's ability to present viable options.

Given that a patient has rescheduled three appointments within a month, when they attempt to schedule a new appointment, then the Preference Learning Engine should prioritize availability according to the patient's rescheduling behavior and show options within 5 seconds that reflect this pattern.

Multiple patients are using the scheduling system simultaneously, and their choices should not affect each other’s suggestions.

Given that multiple users are interacting with the scheduling system simultaneously, when one user selects a preferred appointment time, then the Preference Learning Engine should ensure that other users’ recommendations remain unaffected and updated based solely on their individual interactions.

A user modifies their profile settings to change their preferred appointment times, which should impact future recommendations.

Given a user updates their profile to alter their preferred appointment times, when the modifications are saved, then the Preference Learning Engine should recalibrate its suggestions to align with the new preferences within 5 seconds.

A patient interacts with the system during a peak scheduling period, where demand for certain times is high.

Given a patient attempts to schedule an appointment during peak hours, when they make a selection, then the Preference Learning Engine should dynamically adjust its recommendations to suggest the best available times based on historical data within 7 seconds.

Integration with External APIs

"As a healthcare provider, I want Schedulify to integrate with my existing patient management systems so that it can provide more informed scheduling recommendations based on comprehensive patient data."

Description

The Integration with External APIs requirement entails creating connectors that enable Schedulify to integrate seamlessly with third-party applications such as EHR systems, patient management systems, and calendar applications. This integration allows the Preference Learning Engine to access a wider array of data points, including external scheduling habits and previous appointments that patients may have booked outside Schedulify. Such capability enriches the dataset used for personalized recommendations, leading to improved accuracy and better user experiences.

Acceptance Criteria

Integrating Schedulify with EHR Systems for Patient Data Access

Given the external API for the EHR system is available, when the Schedulify integration is set up, then it should successfully pull patient appointment history within 5 seconds, allowing the Preference Learning Engine to access the relevant data.

Integration with Calendar Applications for Real-Time Syncing

Given a third-party calendar application integrates with Schedulify, when a user schedules an appointment, then the event should appear in the external calendar within 1 minute, ensuring synchronization across platforms.

Using Historical Data to Improve Scheduling Suggestion Accuracy

Given that the Preference Learning Engine has access to external APIs, when analyzing user appointment history, then the system should demonstrate an 80% accuracy rate in suggesting preferred appointment times based on past choices.

User Authentication and Data Privacy Compliance during API Integration

Given that Schedulify integrates with external APIs, when a user attempts to access their data from an external source, then the system should verify user authentication and ensure compliance with relevant data privacy regulations before granting access.

Error Handling for API Failures during Integration

Given that an external API is temporarily unavailable, when the integration attempts to access the API, then the system should log the error and present a user-friendly message indicating the issue without crashing the application.

Customization of API Integration Settings by Users

Given that the integration settings for Schedulify can be adjusted, when a user navigates to the settings page, then they should be able to customize API connection preferences, including enabling/disabling specific APIs and setting data refresh intervals.

Predictive No-Show Minimizer

Leveraging machine learning algorithms, this functionality predicts the likelihood of a patient not attending an appointment based on historical data and communication patterns. It then proactively suggests adjustments or sends reminders that increase the chances of appointment adherence.

Requirements

Data Integration Engine

"As a healthcare provider, I want to integrate Schedulify with our current EHR system so that we can automatically access updated patient data and improve the accuracy of no-show predictions, ultimately enhancing our appointment management process."

Description

This requirement entails the development of a robust data integration engine that seamlessly connects Schedulify with existing Electronic Health Records (EHR) systems and other practice management software. The engine should facilitate the automatic extraction and synchronization of patient appointment data, historical attendance records, and communication logs to ensure that the predictive algorithms have access to comprehensive and up-to-date information. The goal is to enhance the accuracy of no-show predictions by providing a holistic view of patient behavior, ultimately improving the appointment adherence and operational efficiency of healthcare providers. Effective implementation will involve establishing secure API connections, ensuring compliance with healthcare data regulations, and enabling real-time data updates across systems.

Acceptance Criteria

Successful Synchronization of Patient Data from EHR to Schedulify

Given that the integration engine is connected to the EHR system, when patient appointment data is uploaded to the EHR, then the data should automatically synchronize with Schedulify within 5 minutes, and the appointment details should match in both systems.

Validation of Historical Attendance Data Retrieval

Given that the integration engine is operational, when a healthcare provider requests historical attendance data for a specific patient, then the system should return a complete and accurate history of attendance records within 10 seconds.

Real-time Updates of Communication Logs

Given that a patient communicates a change in appointment via email or phone, when this communication is logged, then the integration engine should update the communication log in Schedulify in real-time, allowing for immediate access to the latest patient interactions.

API Connection Security Compliance

Given that the integration is using API connections, when security protocols are evaluated, then all API connections must be compliant with HIPAA regulations, ensuring that patient data is encrypted and securely transmitted without any breaches.

Accurate Prediction Algorithm Enhancement

Given that the predictive no-show minimizer is implemented, when the integration engine provides the predictive algorithm with comprehensive data, then the algorithm's ability to predict no-shows should improve by at least 20% based on historical accuracy metrics over a test period of three months.

User Interface Updates Reflecting Integrated Data

Given that the integration engine has completed synchronization, when a healthcare provider logs into Schedulify, then the user interface should display the updated patient appointment data and logs without any discrepancies between the integrated systems.

Monitoring Dashboard for Data Integration Health

Given that the integration engine is running, when the healthcare provider accesses the monitoring dashboard, then they should see real-time statistics about data synchronization success rates and any integration errors, allowing for proactive troubleshooting.

Predictive Analytics Algorithm

"As a healthcare administrator, I want the system to analyze previous appointment data and generate predictive scores so that we can proactively address potential no-shows and improve our overall appointment adherence rates."

Description

This requirement focuses on the creation of a sophisticated machine learning algorithm designed to analyze historical patient data and identify patterns that correlate with appointment no-shows. The algorithm will take into account various factors such as patient demographics, previous attendance behaviors, appointment types, and communication engagement levels. By applying techniques such as regression analysis and classification, the algorithm will generate a predictive score for each upcoming appointment, allowing healthcare providers to gauge the likelihood of attendance. This feature is critical for tailoring follow-up interventions and optimizing appointment scheduling strategies, thus minimizing the number of missed appointments.

Acceptance Criteria

Predictive Analytics Algorithm accurately analyzes historical patient data to predict no-shows based on defined factors.

Given a dataset of historical patient appointments, when the predictive analytics algorithm is applied, then it should yield a predictive score for each appointment that reflects the likelihood of attendance based on historical patterns.

The system sends automatic reminders to patients based on the predictive no-show scores generated by the algorithm.

Given an appointment with a high predictive no-show score, when the scheduled reminder is triggered, then the system should successfully send a reminder notification to the affected patient at least 24 hours before the appointment.

The algorithm incorporates various patient demographic details to enhance prediction accuracy.

Given diverse patient demographic information (age, gender, etc.), when the predictive analytics algorithm processes this data, then it should integrate these demographics into its scoring criteria, improving accuracy by at least 10% compared to previous iterations.

Healthcare providers receive recommendations for appointment adjustments based on predictive analytics data.

Given appointments identified with high no-show risk, when the predictive no-show minimizer processes the data, then it should generate specific recommendations for rescheduling or follow-up actions, ensuring at least 80% are actionable.

Testing the overall integration of the predictive analytics algorithm within the Schedulify interface.

Given the predictive analytics algorithm is implemented, when a user accesses the scheduling interface, then it should display the predictive no-show scores alongside each appointment with clear and intuitive visual indicators for risk levels.

Validation of the algorithm’s effectiveness over a defined period.

Given a 3-month window of appointment data, when the predictive analytics algorithm is evaluated, then its predictions should achieve at least a 75% accuracy rate in forecasting actual no-show occurrences compared to historical averages.

User feedback on the algorithm’s performance in practical use cases post-deployment.

Given that the predictive analytics algorithm has been in use for at least one month, when healthcare providers submit feedback on its efficacy, then at least 85% of providers should report improved patient adherence to scheduled appointments as a direct result of the algorithm’s interventions.

Automated Reminder System

"As a patient, I want to receive timely and personalized reminders about my appointments so that I have the best chance of attending and managing my schedule effectively."

Description

This requirement involves implementing an automated reminder system that sends tailored reminders to patients based on the predictive scores generated by the analytics algorithm. The reminders should be customizable in terms of timing, format (SMS, email, phone call), and content. By leveraging the data insights, the system can optimize reminder delivery to specific patient groups identified as high-risk for no-shows, increasing the likelihood of appointment attendance. This enhancement will not only aim to reduce no-show rates but also improve patient engagement and satisfaction with the scheduling process by ensuring they remain informed and reminded of their upcoming appointments.

Acceptance Criteria

Automated reminder delivery for patients with high no-show risk after scheduling an appointment.

Given a patient is identified as high-risk for no-shows, when an appointment is scheduled, then an automated reminder should be sent 48 hours before the appointment via their preferred method (SMS, email, phone call).

Customization of reminder content based on patient preferences.

Given a patient has provided preferences for reminder content, when the automated reminder system generates reminders, then the reminders must reflect these customized preferences and be relevant to the specific appointment.

Adjustment and resending of reminders for patients who confirm their attendance.

Given a patient confirms their appointment, when the confirmation is logged, then any subsequent reminders sent must acknowledge the confirmation and provide relevant follow-up information instead of a standard reminder.

Tracking effectiveness of reminders on reducing no-show rates.

Given a collection of appointment data over a three-month period, when the no-show rate is analyzed post-implementation of the automated reminder system, then the rate should show a statistically significant decrease compared to the previous three-month period without automated reminders.

Integration of reminder system with existing patient management systems.

Given that Schedulify is integrated with the healthcare provider's existing patient management system, when an appointment is noted in the management system, then the automated reminder system must automatically retrieve the appointment details and settings without manual input.

Multilingual support for patients receiving reminders.

Given a patient has selected their preferred language in their profile, when the automated reminder system sends out reminders, then the reminders must be delivered in the patient's selected language according to their preferences.

Patient feedback on the effectiveness of reminders.

Given that the automated reminder system has been in use for one month, when patients receive their reminders, then a survey link should be included in the reminder for feedback, and at least 20% of recipients should provide feedback on their effectiveness and satisfaction with the reminders.

User Dashboard for No-Show Insights

"As a clinic manager, I want to have access to a dashboard that shows me no-show statistics and trends so that I can make informed decisions about staffing and appointment management to improve our attendance rates."

Description

This requirement calls for the development of a user-friendly dashboard that healthcare providers can utilize to monitor no-show trends and insights. The dashboard should be interactive and display key metrics such as predicted no-show rates, historical trends, and effectiveness of reminders sent. It should allow providers to customize their view according to specific parameters, such as timeframe or patient demographics, and provide actionable insights into patient behaviors. This feature will enhance decision-making capabilities, enabling providers to adjust their scheduling strategies and outreach efforts based on data-driven insights, ultimately fostering improved patient attendance.

Acceptance Criteria

Dashboard rendering of predictive no-show insights based on patient data and historical trends.

Given that I am a healthcare provider logged into the Schedulify dashboard, when I navigate to the no-show insights section, then the dashboard should display predictive no-show rates, historical trends, and effectiveness of reminders sent in an interactive format.

Customization of dashboard metrics based on user-defined parameters.

Given that I am viewing the no-show insights dashboard, when I select different filters for timeframe or patient demographics, then the dashboard should update dynamically to reflect the selected parameters without page reloads.

Comparison of predicted no-show rates versus actual attendance rates over a selected period.

Given that I have selected a specific timeframe on the dashboard, when I compare the predicted no-show rates against the actual attendance data for that period, then there should be a clear representation showing the accuracy of predictions with percentage metrics.

Access to actionable insights and recommendations from the dashboard.

Given that I am interacting with the no-show insights dashboard, when I hover over any metric indicating high no-show likelihood, then actionable recommendations to adjust scheduling or reminder strategies should be displayed in a tooltip or side panel.

Exporting no-show insights data and trends for reporting purposes.

Given that I have reviewed the no-show insights on the dashboard, when I select the export option, then I should be able to download the insights in a CSV format that includes all displayed metrics and filters applied.

Real-time synchronization of dashboard metrics with patient data changes.

Given that a patient appointment status is updated in the Schedulify system, when I refresh the no-show insights dashboard, then the displayed metrics should reflect the most recent changes in real-time.

User feedback mechanism for further enhancements of the dashboard.

Given that I am a healthcare provider using the dashboard, when I submit feedback about the dashboard usability or requests for additional features, then I should receive a confirmation that my feedback has been logged for future improvements.

Feedback Mechanism for Patients

"As a patient, I want to have a simple way to share my feedback regarding my appointment experience so that my healthcare provider can understand my needs and improve service."

Description

This requirement emphasizes the importance of establishing a feedback mechanism that allows patients to provide input regarding their appointment experience and reasons for no-shows, directly within Schedulify. This could include post-appointment surveys or follow-up forms that assess their satisfaction and any barriers they faced in attending. The feedback collected will be invaluable for continuously refining the predictive models and improving the scheduling system. By understanding patient needs and challenges, healthcare providers can create a more supportive environment that ultimately reduces no-show rates.

Acceptance Criteria

Post-Appointment Patient Feedback Submission

Given a patient has completed their appointment, when they receive a follow-up email or notification within Schedulify, then they should be able to easily access and submit the feedback form regarding their appointment experience, including reasons for potential no-shows.

Feedback Form Accessibility and Usability

Given that a patient is logged into Schedulify, when they navigate to the feedback section, then the feedback form should be easily accessible, user-friendly, and optimized for both desktop and mobile devices, ensuring a seamless experience.

Collection of Feedback Data for Analysis

Given that patients are submitting feedback through Schedulify, when the feedback forms are completed, then the system should automatically compile and categorize the responses for analysis by healthcare providers, providing actionable insights to improve scheduling.

Patient Satisfaction Rating Display

Given that feedback has been collected, when a healthcare provider reviews appointment history in Schedulify, then they should be able to see an average patient satisfaction rating based on the feedback received for each appointment.

Feedback Reminder for No-Show Patients

Given a patient has missed an appointment, when they log into Schedulify, then they should receive a reminder and request for feedback regarding their no-show experience, ensuring opportunities for learning and improvement.

Real-time Feedback Result Updates

Given that patients are submitting feedback after appointments, when a certain threshold of responses is met, then the predictive models in Schedulify should be updated in real-time to reflect new insights and improve appointment adherence predictions.

Patient Respondent Anonymity Assurance

Given that feedback is being collected, when patients complete the feedback form, then the system should assure them that their responses are anonymous and confidential, encouraging honest and open feedback.

Compliance and Data Protection Measures

"As a compliance officer, I want to ensure that all patient data used in Schedulify is secure and compliant with regulations so that we maintain trust and adhere to legal requirements."

Description

This requirement outlines the necessity for implementing compliance and data protection measures that align with healthcare regulations (e.g., HIPAA) when dealing with patient data. The focus will be on ensuring that all data collected, including sensitive information used for predictive modeling, is stored, processed, and shared securely within Schedulify and with third-party integrations. Implementing encryption, regular audits, and secure access protocols are critical to maintaining patient trust and safeguarding sensitive information while utilizing advanced analytics.

Acceptance Criteria

Data Encryption for Patient Records

Given that sensitive patient data is being collected and stored, when the data is saved in the Schedulify system, then it must be encrypted using AES-256 encryption standards and meet HIPAA regulations.

Access Control Protocols Implementation

Given that access to patient data is required by healthcare providers, when a user attempts to access the data, then the system must enforce role-based access control (RBAC) ensuring that only authorized personnel can view or modify patient records.

Regular Data Audits

Given that compliance with data protection regulations is necessary, when audits are conducted on patient data handling every six months, then a report must confirm that all data access logs are accurate and deletion protocols have been followed.

Secure Third-Party Integration

Given that Schedulify integrates with third-party applications, when data is shared with these third parties, then data transmission must utilize secure protocols such as HTTPS and data must remain encrypted at rest.

User Consent Management

Given that Schedulify handles patient data, when patients are requested to provide their data consent, then the system must store and manage consent logs ensuring that they are easily accessible and include timestamps and specific data use cases.

Incident Response Plan Validation

Given that breaches or data incidents could potentially occur, when a security incident is reported, then the incident response plan must be activated, and all stakeholders informed within a defined SLA of 24 hours.

Patient Notification of Data Use

Given that predictive analytics will use patient data, when a patient books an appointment, then they must receive a notification explaining how their data will be used, ensuring transparency and compliance with data protection regulations.

Integrated Telehealth Scheduling

A seamless integration feature that allows users to easily switch between in-person and virtual appointments based on emerging healthcare trends. The AI-powered assistant suggests the best format for visits, optimizing both patient and provider convenience.

Requirements

Dynamic Appointment Type Switching

"As a healthcare provider, I want to switch between in-person and telehealth appointments easily so that I can optimize my scheduling based on patient needs and current trends."

Description

This requirement enables healthcare providers to effortlessly switch between in-person and telehealth appointments within the Schedulify interface. By leveraging patient data and healthcare trends, the system will automatically suggest the most appropriate type of appointment for each patient. This flexible scheduling approach enhances operational efficiency, reduces patient wait times, and improves overall patient satisfaction. It ensures that providers can adapt quickly to changing conditions, such as those brought on by unpredictable health crises or patient preferences, fostering a responsive and modern healthcare practice.

Acceptance Criteria

Provider seamlessly switches a patient's appointment from in-person to telehealth with a simple click in the Schedulify interface due to the patient's expressed preference.

Given a patient's appointment is scheduled as in-person, when the provider decides to switch it to telehealth, then the system should update the appointment type and notify the patient within 5 minutes.

The AI assistant suggests the appropriate appointment type based on the patient's health records and current healthcare trends when scheduling a new appointment.

Given the patient's health data and current healthcare trends, when a new appointment is created, then the AI should suggest the optimal appointment type (in-person or telehealth) with at least 90% accuracy.

A patient receives notifications about their appointment type change along with any necessary instructions for a telehealth visit.

Given an appointment type has been changed from in-person to telehealth, when the change is confirmed by the provider, then the patient should receive an updated notification via SMS and email with detailed telehealth connection instructions within 10 minutes.

Providers can easily view and manage a list of all upcoming appointments, indicating which are in-person and which are telehealth.

Given the provider accesses the appointment management view, when they look at the list of upcoming appointments, then each appointment should be clearly marked as either in-person or telehealth, allowing for quick identification at a glance.

In case of a system malfunction, the provider can manually change the appointment type without losing patient information.

Given the system is temporarily down, when the provider needs to change an appointment from telehealth to in-person, then they should be able to do so without losing any relevant patient data or scheduling history.

Tracking of appointment type utilization for reporting purposes, showing trends over time.

Given a reporting feature is implemented, when the provider generates an appointment report for any given month, then the report should accurately reflect the percentage of in-person vs telehealth appointments for that period.

Providers are alerted if a patient's telehealth appointment is at risk of being canceled due to connectivity issues.

Given a patient's telehealth appointment, when the system detects connectivity issues (e.g., internet down), then an alert should be sent to the provider indicating the potential risk of cancellation at least 15 minutes before the appointment is scheduled to start.

AI Appointment Optimization Suggestions

"As a healthcare provider, I want AI to suggest appointment formats for my patients so that I can make informed decisions on whether to conduct visits virtually or in-person, thus ensuring efficient use of my time and resources."

Description

This feature involves an AI-powered assistant that analyzes numerous factors, such as patient history, current health trends, and provider availability, to suggest optimal appointment formats (in-person or virtual) for each patient. This includes considerations for conditions that may be better suited for telehealth versus those requiring an in-person visit. By utilizing machine learning algorithms, the assistant can continuously improve its suggestions based on user feedback and outcomes, ultimately leading to better resource allocation and appointment management for the practice.

Acceptance Criteria

AI Appointment Optimization Suggestions for New Patient Consultations

Given a new patient with no prior appointment history, when the AI assistant analyzes their health information and availability, then it should suggest either a virtual or in-person appointment format that optimizes for both the patient's needs and the provider's schedule.

AI Appointment Recommendations Based on Condition Type

Given a patient who presents with a particular health condition, when the AI assistant evaluates recent health trends and guidelines for that condition, then it should suggest the most suitable appointment format (in-person or virtual) along with a rationale for the suggestion.

AI Adjustments Based on User Feedback

Given that the AI assistant has made appointment format suggestions, when healthcare providers review the outcomes and provide feedback, then the AI should learn from this feedback and improve future appointment format suggestions based on this data.

Real-Time Calendar Sync with AI Suggestions

Given that a healthcare provider receives AI suggestions for appointment formats, when they confirm or adjust those suggestions in their calendar, then the changes should reflect in real-time across all connected devices to ensure all users are informed of the updates.

AI Effectiveness in Reducing No-shows

Given a set of patients who received AI-suggested appointment formats, when comparing the historical no-show rates before and after implementing this feature, then the no-show rates should be statistically reduced, demonstrating the effectiveness of the AI's suggestions.

Integration with Existing Health Records

Given a patient's health records are integrated with the scheduling system, when the AI assistant analyzes the data, then it should consider the patient's complete medical history and context when recommending the format of appointments, ensuring personalized suggestions.

User Training and Adoption of AI Suggestions

Given that users are provided training on interpreting and implementing AI-generated suggestions, when they start using these features, then user satisfaction surveys should reflect an increase in confidence and perceived usefulness of the AI assistant in scheduling.

Patient Notification System for Appointment Changes

"As a patient, I want to receive instant notifications about any changes to my scheduled appointments so that I can adjust my plans accordingly and attend my appointments without confusion."

Description

A real-time notification system that informs patients of any changes to their scheduled appointments, whether they are moved to a telehealth format or rescheduled for another date. This system will utilize SMS, email, or push notifications to ensure that all patients receive timely updates regarding their appointments. This requirement is critical in reducing no-shows and ensuring that patients are adequately prepared for their appointments, which can lead to improved engagement and satisfaction with the healthcare service.

Acceptance Criteria

Patient receives a notification for a change in appointment format from in-person to telehealth.

Given the patient has a scheduled in-person appointment, when the appointment is changed to a telehealth format, then the patient should receive a notification via SMS and email indicating the change at least 24 hours prior to the appointment.

Patient is informed of a rescheduled appointment date and time.

Given the patient has a scheduled appointment, when the appointment is rescheduled, then the patient should receive a notification via SMS and push notification with the new date and time at least 48 hours before the appointment.

User views and verifies notification history for appointment changes.

Given the patient wants to check their appointment notifications, when they access their notification history, then they should see all past notifications regarding appointment changes with timestamps and formats of notifications sent.

Patient updates their communication preferences for receiving appointment notifications.

Given the patient has access to their account settings, when they update their preference to receive notifications only via email, then the system should ensure that all future appointment notifications are sent to the email address provided.

Patient receives a reminder notification for an upcoming telehealth appointment.

Given the patient has a telehealth appointment scheduled, when the appointment is approaching, then the system should send a reminder notification via SMS and email 1 hour prior to the appointment.

User logs into Schedulify to check for any appointment changes.

Given the patient logs into their Schedulify account, when they navigate to the appointments section, then they should see any notifications related to appointment changes listed in chronological order.

System tracks and records delivery status of appointment notifications.

Given the notification is sent to the patient, when the patient checks the notification status, then the system should display whether the notification was sent successfully or if there were any delivery issues.

Integrated Calendar Synchronization

"As both a healthcare provider and a patient, I want my appointments to sync automatically with my personal calendars so that I can keep track of all my commitments in one place, ensuring I never miss an appointment."

Description

This requirement focuses on enabling seamless synchronization of appointment information across various calendar platforms (Google Calendar, Outlook, etc.) for both providers and patients. By integrating with existing calendar systems, users will be able to view and manage their appointments in one place, eliminating the hassle of navigating multiple scheduling formats. Such integration promotes greater adherence to scheduled appointments and enhances the overall user experience by providing a unified view of their commitments.

Acceptance Criteria

User synchronizes their appointments on Google Calendar with Schedulify after making a new appointment in the Schedulify app.

Given the user has an active Google Calendar account linked to Schedulify, When they create a new appointment in Schedulify, Then the appointment should automatically appear on their Google Calendar within 5 minutes.

A patient modifies an existing appointment in Schedulify and wants the updated information to reflect in their Outlook Calendar.

Given the user has linked their Outlook Calendar with Schedulify, When the user updates the appointment details in Schedulify, Then the changes should be reflected in their Outlook Calendar within 5 minutes without errors.

A healthcare provider views their combined schedule from both Schedulify and other calendars in a single unified view.

Given the provider has appointments scheduled in Schedulify and external calendar platforms, When they access their unified calendar view in Schedulify, Then all appointments should be merged correctly with no duplicates or missing entries.

A patient receives a notification about an upcoming appointment synced from Schedulify to their mobile calendar.

Given the user has enabled notifications for their mobile calendar, When an appointment is created in Schedulify, Then the user should receive a reminder notification 24 hours before the appointment across all their synced calendars.

Healthcare providers need to cancel an appointment in Schedulify and ensure it is removed from all linked calendars.

Given the provider has canceled an appointment in Schedulify, When this action is completed, Then the appointment should be removed from all linked calendars (Google Calendar, Outlook) within 5 minutes and confirm the cancellation via email notification to the patient.

A patient attempts to schedule a telehealth appointment through Schedulify, which should reflect in their personal calendar.

Given the user is scheduling a telehealth appointment in Schedulify, When the scheduling is successful, Then the appointment should show up in the user's preferred calendar (Google/Outlook) with the correct video link included and timestamp based on user’s selected time zone.

A healthcare provider wants to view and adjust settings for calendar integrations in Schedulify.

Given the provider is in the settings menu of Schedulify, When they navigate to the calendar integration section, Then they should see options to link or unlink their Google Calendar and Outlook calendar with clear indicators of which calendars are currently active.

Reporting and Analytics Dashboard

"As a healthcare provider, I want to access a reporting dashboard that shows me the utilization rates for telehealth and in-person visits so that I can analyze the effectiveness of my scheduling practices and improve patient care."

Description

This requirement sets up a robust reporting and analytics dashboard that provides insights into appointment trends, such as the utilization of telehealth versus in-person appointments, no-show rates, and patient demographics. This dashboard will assist healthcare providers in monitoring performance, optimizing scheduling practices, and making informed decisions to enhance patient care delivery. By providing data-driven insights, providers can adjust their strategies based on actual usage patterns and effectiveness of different appointment types.

Acceptance Criteria

Dashboard displays overall appointment statistics for healthcare providers.

Given the provider accesses the analytics dashboard, When they view the appointment statistics, Then the dashboard should display total appointments, no-show rates, and breakdowns of in-person versus telehealth appointments.

Dashboard provides real-time updates on appointment trends.

Given the provider is viewing the dashboard, When an appointment is scheduled or canceled, Then the dashboard should automatically update to reflect the new statistics without requiring a manual refresh.

Dashboard generates detailed demographic reports.

Given the provider selects the demographic report option, When they specify the date range and appointment type, Then the dashboard should generate a report showing patient demographics segmented by age, gender, and appointment type.

Dashboard allows filtering by appointment type and timeframe.

Given the provider is on the analytics dashboard, When they apply filters for appointment type (in-person/telehealth) and specify a date range, Then only the relevant data should be displayed based on the selected filters.

Dashboard includes visual analytics to represent trends.

Given the provider is viewing the dashboard, When they access the appointment trends section, Then a line graph should display appointment trends over time, highlighting peaks in telehealth and in-person visits.

Dashboard allows export of analytics data.

Given the provider has analyzed their data, When they choose to export the report, Then the dashboard should allow exporting the data in multiple formats (CSV, PDF).

Multi-Patient Coordination

Designed specifically for practices with multiple providers, this feature coordinates appointment bookings across different providers, factoring in overlap and patient preferences. It simplifies the scheduling process for patients who require appointments with multiple specialists in one visit.

Requirements

Provider Availability Management

"As a healthcare administrator, I want to manage provider availability so that patients can book appointments only when providers are available, thereby minimizing scheduling conflicts and improving patient satisfaction."

Description

This requirement ensures that the system can accurately track and display each provider's availability in real-time. It should integrate seamlessly with individual provider calendars, allowing for dynamic updates when appointments are booked, canceled, or rescheduled. The functionality must account for different working hours, breaks, and special events specific to each provider, ensuring that patients can only book appointments during times when providers are genuinely available. This will enhance user satisfaction by reducing frustration associated with double-booking and ensure that providers have clear, conflict-free schedules.

Acceptance Criteria

Provider Availability During Standard Business Hours

Given that the provider's calendar is synced with the system, when an appointment is booked during the provider's standard business hours, then the appointment should reflect accurately in real-time on both the provider's and patient’s calendars, and no double-booking should occur.

Handling of Breaks and Off-Hours

Given that the provider has designated breaks in their schedule, when a patient attempts to book an appointment during these break periods, then the system should restrict booking and display a message indicating unavailability.

Integration of Special Events

Given that special events (e.g., holidays, conferences) have been entered into the provider’s calendar, when a patient searches for available appointment slots, then the system should not show any time slots that overlap with these special events.

Real-Time Updates on Cancellations and Rescheduling

Given that a scheduled appointment is canceled or rescheduled by either the provider or patient, when the change is made, then the system should immediately update the availability schedule and notify all relevant parties within five minutes.

Multiple Provider Coordination

Given that a patient requires appointments with multiple providers, when the patient selects their preferred providers, then the system should display only those time slots where all selected providers are available, preventing overlapping appointments.

User Confirmation of Availability Before Booking

Given a patient selects a time slot for an appointment, when the patient confirms the booking, then the system should display a summary of the appointment along with the actual availability of the provider at that time, allowing the patient to adjust if necessary.

Cross-Provider Appointment Coordination

"As a patient, I want to schedule appointments with multiple providers in one booking so that I can have all my consultations at the same time, saving me time and reducing the hassle of multiple visits."

Description

This requirement focuses on the ability to coordinate appointments across multiple providers seamlessly. When a patient requests an appointment with multiple specialists, the system should automatically identify overlaps in availability and suggest optimal time slots that minimize patient wait times and travel. This feature should also be able to prioritize appointments based on patient preferences and the nature of their medical needs, ensuring that healthcare delivery is efficient and considerate. It effectively reduces the complexity of multi-provider visits for patients.

Acceptance Criteria

Patient requests multiple appointments with different specialists at the same location for a single visit.

Given a patient selects multiple specialists for an appointment, When the patient submits the request, Then the system should display available time slots that accommodate all selected specialists and minimize overlap.

A patient has specified their preferred time of day for appointments (morning or afternoon).

Given a patient specifies a time preference for their appointments, When the system identifies time slots for the requested specialists, Then it should prioritize options that align with the patient's preferred time of day.

A patient with high urgency requirements needs to schedule an appointment with a specialist and has constraints due to upcoming travel.

Given a patient indicates urgency and travel constraints when requesting appointments, When the system checks for availability, Then it should suggest the earliest possible slots across all selected providers while considering the patient's schedule.

The system encounters a scheduling conflict due to overlapping specialist availability.

Given two specialists have overlapping availability when an appointment is requested, When the patient chooses both specialists, Then the system should automatically notify the patient of the conflict and provide alternative scheduling options.

A practice wants to analyze and improve patient scheduling efficiency for multi-provider appointments over a month.

Given an admin user requests a report on multi-provider scheduling metrics, When the report is generated, Then it should include data on appointment reduction in wait times and travel for patients, indicating improved scheduling efficiency.

A patient prefers specific specialists due to past treatments and wants to book an appointment with them.

Given a patient's preference for certain specialists, When the patient requests appointments, Then the system should highlight those specialists' availability first in the suggested schedule.

Automated Notification System

"As a patient, I want to receive reminders for my upcoming appointments so that I do not forget them and can ensure I am prepared for each visit."

Description

The requirement entails creating an automated notification system that sends reminders to both patients and providers about upcoming appointments. Notifications should be customizable in terms of timing and method (e.g., email, SMS). The system must be capable of re-sending reminders for important appointments or if a patient has back-to-back appointments with different providers. This functionality will help reduce no-show rates and ensure both patients and providers are adequately prepared for their appointments, thereby improving overall scheduling efficiency.

Acceptance Criteria

Patient receives a reminder notification 24 hours before an appointment scheduled with multiple providers.

Given the appointment is scheduled for tomorrow, When the notification system is triggered, Then the patient receives an email and SMS reminder 24 hours prior to the appointment.

Provider is notified about a patient's appointment that includes multiple specialists, ensuring they are aware of the patient's itinerary.

Given there is an upcoming appointment with multiple specialists, When the notification system generates the reminders, Then each provider receives a notification detailing the patient's schedule and relevant information 48 hours in advance.

A patient has back-to-back appointments on the same day with different providers, and they receive multiple reminders.

Given the patient's appointments are scheduled on the same day, When the notification system sends out reminders, Then the patient receives a reminder for each appointment at least one hour before each session.

The system allows patients to customize the timing and method of reminders they will receive for their appointments.

Given a patient account settings, When the patient opts to change reminder preferences, Then the system reflects these changes and sends reminders via the chosen method (email/SMS) at the specified time.

The notification system effectively resends reminders for appointments that have been missed or canceled.

Given an appointment reminder was not acknowledged, When the appointment is approaching and the patient has not confirmed, Then the system sends a second reminder 30 minutes prior to the appointment.

Test the notification system's performance during high scheduling volumes to ensure timely notifications are still sent out.

Given a peak scheduling period, When multiple appointments are created, Then notifications should be sent out without delay or failure to all affected patients and providers.

Ensure that the notification preferences are designed to be user-friendly and accessible for all patients, including those with disabilities.

Given a patient accesses their account settings, When reviewing the notification option, Then all features must comply with accessibility standards so that any user can easily set their preferences.

Patient Preference Repository

"As a patient, I want to set my appointment preferences so that the system can suggest times and providers that work best for me, making it easier to manage my schedule."

Description

This requirement establishes a dedicated repository within the system that stores patient preferences regarding appointment types, preferred providers, and scheduling times. The system should allow patients to set these preferences during their initial setup process and update them as needed. Using this data, the scheduling system can suggest appointments that align with patient preferences, enhancing user experience by personalizing their interaction with the platform. It also decreases the likelihood of cancellations and rescheduling due to mismatched expectations.

Acceptance Criteria

New Patient Sets Preferences during Initial Setup

Given a new patient completing the setup process, when they enter their appointment preferences, including preferred types of appointments, providers, and times, then the system should save these preferences successfully.

Patient Updates Preferences Post-Setup

Given a patient accessing their account settings, when they modify their previously set appointment preferences and save those changes, then the system should reflect these updated preferences accurately for future scheduling.

System Suggests Appointments Based on Preferences

Given a patient with saved preferences, when they log in to schedule an appointment, then the system should display appointment options that align with their saved preferences, prioritizing preferred providers and times.

Patient Receives Appointment Suggestions Notification

Given a patient who has established preferences, when new appointments are available that match their preferences, then the patient should receive a notification suggesting these appointments.

System Handles Conflicts with Multiple Providers

Given a patient with preferences for multiple providers, when the patient requests an appointment, then the system should check for availability and suggest times that accommodate all preferred providers without overlap.

CSV Export of Patient Preferences

Given an administrative user, when they request a CSV export of all patient preferences stored in the repository, then the system should generate and provide a downloadable CSV file containing all relevant preference data.

Compliance Measures for Patient Data Security

Given patient preferences stored in the repository, when the system undergoes a security audit, then it should demonstrate compliance with relevant data protection regulations, ensuring patient data is securely stored and accessible only to authorized users.

Personalized Follow-Up Recommendations

After an appointment is completed, this feature automatically generates tailored follow-up visit suggestions based on the treatment plan outlined by the healthcare provider. This ensures continuity of care and enhances patient engagement in their health management.

Requirements

Intelligent Follow-Up Generation

"As a healthcare provider, I want the system to automatically generate personalized follow-up visit recommendations after each appointment so that I can ensure my patients receive timely care and improve their health outcomes."

Description

This requirement involves developing an intelligent algorithm that analyzes the treatment plans and appointment histories of patients to generate personalized follow-up recommendations automatically. It will utilize patient data inputs and treatment protocol guidelines to suggest the optimal timing and type of follow-up visit needed, thereby enhancing care continuity and patient engagement. The generated follow-ups will integrate seamlessly into the existing appointment scheduling module of Schedulify, allowing healthcare providers to easily view and manage suggested follow-ups alongside regular appointments, ultimately improving patient outcomes and satisfaction.

Acceptance Criteria

A healthcare provider finishes a patient appointment and logs the treatment plan into Schedulify. The system is expected to analyze this treatment plan and retrieve historical appointment data to generate personalized follow-up recommendations for the patient using the Intelligent Follow-Up Generation algorithm.

Given a completed appointment with a recorded treatment plan, when the healthcare provider views the patient’s profile, then the system should display at least three personalized follow-up visit recommendations based on the treatment guidelines.

After the automatic generation of follow-up recommendations, a healthcare provider wants to review these suggestions and determine their relevance in relation to the patient's medical history and current condition.

Given that follow-up recommendations have been generated, when the healthcare provider selects a recommendation, then the system should display an overview of the patient's treatment history and rationale for the suggested follow-up based on the algorithm.

The healthcare provider has received follow-up recommendations for multiple patients after their appointments. They want to seamlessly incorporate these suggestions into their scheduling workflow within Schedulify.

Given multiple generated follow-up recommendations, when the healthcare provider accesses the scheduling module, then the recommendations should be integrated into the calendar alongside regular appointments, allowing for easy management and scheduling of follow-ups.

The system aims to ensure that the follow-up recommendations align with the providers’ treatment protocols and enhance patient engagement in ongoing health management after their appointments.

Given any follow-up recommendation generated by the system, when a healthcare provider assesses its appropriateness, then 90% of the recommendations must comply with established treatment protocols and enhance patient engagement metrics.

A patient receives a notification about their upcoming follow-up based on the automatic recommendations generated from their previous appointment. They wish to confirm or reschedule this appointment conveniently.

Given a generated follow-up recommendation sent to the patient, when the patient accesses the Schedulify patient portal, then they should be able to confirm or reschedule the appointment within two clicks or taps, ensuring an intuitive user experience.

The healthcare provider is ready to assess the effectiveness of the Intelligent Follow-Up Generation feature in improving patient adherence to follow-up recommendations.

Given patient data over a three-month period, when the performance of follow-up adherence is analyzed, then the success rate should show at least a 20% increase in patient attendance for follow-up visits compared to the previous quarter without automated recommendations.

Patient Notification System

"As a patient, I want to receive notifications about my follow-up visit recommendations so that I can easily keep track of my appointments and engage with my healthcare management."

Description

This requirement focuses on implementing a notification system that sends automated reminders to patients regarding their suggested follow-up visits. Notifications can be communicated via SMS, email, or push notifications through the Schedulify mobile app. The system will allow patients to confirm, reschedule, or decline the suggested appointments directly through the notifications, enhancing patient engagement and reducing no-show rates. This functionality will integrate with the existing patient communication tools within Schedulify, ensuring that all stakeholders remain informed and engaged throughout the care process.

Acceptance Criteria

Automated Notification Delivery for Follow-Up Visits

Given a patient has completed an appointment, when the suggested follow-up visit is generated, then an automated notification should be sent via SMS, email, and the Schedulify mobile app within 24 hours of the appointment completion.

Patient Response Handling for Follow-Up Notifications

Given a patient receives a notification regarding a follow-up visit, when the patient confirms, reschedules, or declines the appointment through the notification, then the system should accurately update the appointment status in real-time in the Schedulify platform.

Integration with Existing Patient Communication Tools

Given the Patient Notification System is implemented, when users access Schedulify, then they should be able to view and manage notification preferences and previous communications seamlessly within the existing patient communication interface.

User Experience for Notifications Across Devices

Given a patient uses multiple devices, when they receive follow-up notifications, then the notifications should appear consistently across the Schedulify mobile app and web platform, ensuring a unified experience.

Reporting of Notification Outcomes

Given that notifications have been sent out, when a reporting feature is accessed by healthcare providers, then it should provide data on the delivery success rates, patient responses, and appointment confirmations in an easily digestible format.

Error Handling for Failed Notifications

Given a notification fails to send, when the Patient Notification System attempts to resend the notification, then it should log an error and retry according to predefined parameters, ensuring patients are notified without excessive delays.

Patient Engagement Tracking Post-Notification

Given a patient has received and interacted with the follow-up notification, when tracking their engagement metrics, then the system should record completion rates of follow-up appointments and gather feedback on the notification process.

Feedback Collection Mechanism

"As a healthcare provider, I want to collect feedback from patients regarding their follow-up visit recommendations so that I can improve the quality of care and ensure patient needs are met more effectively."

Description

This requirement entails creating a mechanism to collect feedback from patients after their follow-up visits on the recommendations they received. The feedback process will be integrated within the Schedulify platform, allowing patients to rate and comment on the helpfulness of the follow-up suggestions. This data will be analyzed to refine the recommendation algorithm and provide insights to healthcare providers about patient satisfaction, ultimately leading to continuous improvement in care planning and patient engagement strategies.

Acceptance Criteria

Feedback Collection for Follow-Up Recommendations on Schedulify

Given a patient has completed their follow-up appointment, When they access the Schedulify platform, Then they should see a prompt to provide feedback on the follow-up recommendations received during their visit.

Patient Feedback Submission on Follow-Up Recommendations

Given a patient is presented with the feedback form, When the patient selects a rating and provides comments, Then they should be able to submit their feedback successfully without errors.

Feedback Data Analysis for Healthcare Providers

Given that feedback has been collected from multiple patients, When the healthcare provider accesses the feedback analytics dashboard, Then they should see an aggregate rating and comments for the follow-up recommendations.

Incomplete Feedback Follow-Up Reminder

Given a patient has not submitted feedback within 7 days of their follow-up appointment, When the time passes, Then they should receive an automated reminder via email prompting them to provide their feedback.

Review and Update Feedback Recommendations

Given that feedback has been received, When the feedback analysis is completed, Then the recommendation algorithm should be updated to reflect patient preferences and insights derived from the feedback.

Ensure Patient Privacy in Feedback Collection

Given that a patient submits feedback, When the feedback is stored, Then all patient identifiers should be anonymized to ensure compliance with privacy regulations.

Feedback Collection Success Rate Monitoring

Given the feedback collection mechanism is live, When evaluating the response rate after 30 days, Then at least 60% of patients should have submitted feedback on their follow-up recommendations.

Reporting Dashboard for Providers

"As a healthcare provider, I want a dashboard that displays insights into follow-up recommendations and their outcomes so that I can analyze effectiveness and improve patient care strategies based on data-driven decisions."

Description

This requirement includes developing a reporting dashboard that provides healthcare providers with insights into the follow-up recommendations generated, patient responses, and overall effectiveness of the recommendations. The dashboard will present metrics such as the percentage of recommended follow-ups completed, patient satisfaction scores, and common feedback themes. This tool will help providers identify trends, adjust care strategies, and enhance overall service delivery, ultimately contributing to improved patient care outcomes and operational efficiency.

Acceptance Criteria

Viewing Metrics on Follow-Up Recommendations Completion

Given a healthcare provider accesses the reporting dashboard, When they filter the data for follow-up recommendations, Then they should see a metric indicating the percentage of recommended follow-ups completed within the last month.

Analyzing Patient Satisfaction Scores

Given a healthcare provider is using the reporting dashboard, When they view the patient satisfaction scores related to follow-up recommendations, Then they should see an average satisfaction score calculated from the latest patient feedback.

Identifying Common Feedback Themes

Given a healthcare provider reviews the feedback from patients on follow-up recommendations, When they access the reporting dashboard, Then they should see a summary of common themes identified from the patient feedback, categorized by sentiment (positive, neutral, negative).

Tracking Changes in Care Strategies Based on Data Insights

Given a healthcare provider uses the reporting dashboard to review the effectiveness of follow-up recommendations, When they analyze the trends over the past six months, Then they should be able to document any adjustments made to their care strategies as a result of these insights.

Real-Time Data Synchronization

Given a healthcare provider is accessing the reporting dashboard, When they refresh the page, Then the data displayed should reflect real-time updates from the patient follow-up system without any delays.

CSV Export of Reporting Data

Given a healthcare provider wants to share the reporting dashboard data, When they select the export to CSV option, Then they should receive a well-formatted CSV file containing all the displayed metrics and patient feedback.

Integration with EHR Systems

"As a healthcare provider, I want the follow-up recommendation feature to integrate with EHR systems so that I can access up-to-date patient data for more accurate and personalized care recommendations."

Description

This requirement focuses on establishing integration capabilities with existing Electronic Health Record (EHR) systems to facilitate seamless data sharing and enhance the follow-up recommendations feature. The integration will ensure that patient treatment histories, preferences, and past appointment data are leveraged to generate accurate and personalized follow-up suggestions. It will also support updates in real-time, allowing healthcare providers to have the most current patient information available when making recommendations, thereby improving continuity of care and efficiency in practice management.

Acceptance Criteria

Integration with EHR Systems during Patient Follow-Up Appointment Scheduling

Given a completed appointment in Schedulify, when a provider accesses the patient dashboard, then the system should display personalized follow-up recommendations based on the patient's treatment history from the integrated EHR system.

Real-Time Data Synchronization between Schedulify and EHR Systems

Given that a change is made to a patient's treatment plan in the EHR system, when the provider checks the follow-up recommendations in Schedulify, then the recommendations should reflect the updated treatment plan within 5 minutes.

Accurate Follow-Up Suggestions Based on Patient History

Given that a patient has a specified history of medical conditions in the EHR, when the provider retrieves follow-up recommendations, then the system must offer suggestions that align with the patient's past treatments and preferences, achieving at least a 90% relevance score according to clinical guidelines.

User Notification of EHR Integration Status

Given a scheduled appointment in Schedulify, when a provider attempts to generate follow-up recommendations, then the system should notify the user if there is a failure in retrieving data from the EHR system, ensuring they are informed of integration issues.

Testing Integration with Multiple EHR Systems

Given Schedulify's compatibility with various EHR systems, when the integration tests are conducted, then at least 3 different EHR systems should be successfully connected and data should be correctly pulled into Schedulify for follow-up recommendations.

User Access Control for Follow-Up Data

Given different user roles within the healthcare practice, when a user with restricted access attempts to view follow-up recommendations, then they should only see data relevant to their level of access, ensuring compliance with privacy laws.

Audit Trail of EHR Data Access

Given that Schedulify integrates with EHR systems, when a data access event occurs, then the system must log the event in an audit trail, capturing user details, data accessed, and timestamp for security and compliance tracking.

Instant Feedback Surveys

This feature allows patients to complete short surveys immediately after their appointments through Schedulify. By collecting feedback in real-time, healthcare providers gain valuable insights into the patient experience and can address any concerns promptly, leading to improved service and higher patient satisfaction.

Requirements

Survey Creation Tool

"As a healthcare provider, I want to create customized feedback surveys so that I can gather specific insights about patient experiences relevant to my practice."

Description

The Survey Creation Tool allows healthcare providers to design custom feedback surveys tailored to specific appointment types or provider preferences. This tool offers various question formats including multiple choice, rating scales, and open-ended questions. The benefit of this requirement is that it enables providers to capture detailed insights relevant to their practice, addressing specific areas of patient experience that they wish to evaluate. The surveys will seamlessly integrate into Schedulify, enabling automatic distribution immediately after appointments, and the feedback will be stored securely for easy access and analysis.

Acceptance Criteria

Healthcare provider wants to create a patient feedback survey tailored for a specific appointment type, such as a follow-up consultation.

Given the provider selects the 'Survey Creation Tool', when they input questions using multiple choice and rating scales, then the system must successfully generate a survey that can be assigned to the specified appointment type.

A healthcare provider needs to edit an existing feedback survey to modify the questions based on recent patient feedback.

Given the provider accesses an existing survey in the 'Survey Creation Tool', when they update the questions and save the changes, then the updated survey should reflect the new questions immediately for future appointments.

After an appointment, a patient receives a feedback survey via email to evaluate their experience with the healthcare provider.

Given a patient has completed their appointment, when the automatic distribution of the survey is triggered, then the patient should receive an email with a link to the survey within 5 minutes of their appointment ending.

The healthcare provider wants to analyze the feedback collected from patient surveys for a specific period.

Given the provider has received feedback from multiple surveys, when they request a report for a specified time frame, then the system must generate and display a summary report highlighting the average ratings and common feedback themes.

A patient completes a feedback survey consisting of multiple choice, rating scales, and open-ended questions after their appointment.

Given the patient has received the survey link, when they complete and submit the survey, then their responses should be securely stored and available for analysis by the healthcare provider.

Healthcare provider wants to ensure that the survey questions comply with industry standards for patient feedback.

Given the provider creates a new survey with selected questions, when the system checks for compliance with healthcare feedback standards, then it should indicate whether the survey meets all necessary criteria before finalization.

The healthcare provider wishes to customize the feedback request email sent to patients after their appointment.

Given that the provider accesses the email customization settings, when they modify the content of the feedback request email, then the system should save these changes and send the customized email to patients after their next appointment.

Real-Time Feedback Collection

"As a patient, I want to provide immediate feedback after my appointment so that my thoughts and feelings are accurately captured while the experience is still fresh."

Description

This requirement entails the real-time collection of patient feedback immediately after their appointments. Patients will receive a survey pop-up on their Schedulify interface, ensuring quick and straightforward responses. The objective is to capture genuine feedback while the appointment experience is fresh in the patient's mind, leading to more accurate and applicable responses. The collected data will be available for review by healthcare providers instantly, allowing them to respond and address any concerns promptly, thus improving overall patient satisfaction.

Acceptance Criteria

Patient completes feedback survey immediately after appointment.

Given a patient completes their appointment in Schedulify, When the appointment is concluded, Then the patient receives a pop-up survey within 30 seconds for instant feedback.

Survey response submission is recorded in real-time.

Given the patient submits their survey response, When the response is submitted, Then the feedback should be immediately visible on the healthcare provider's dashboard.

Survey feedback is varied enough to provide actionable insights.

Given the feedback surveys consist of at least three different questions types (multiple choice, rating scale, open-ended), When the results are collected, Then the data should include a comprehensive set of responses across all question types for analysis.

Patients can easily access and complete the survey.

Given a patient has received the survey pop-up, When they attempt to complete the survey, Then they should be able to finish it in under three minutes with a user-friendly interface.

Feedback can be categorized by appointment type.

Given multiple feedback submissions, When they are reviewed, Then they should be filterable by appointment type to analyze trends in patient experience per service offered.

Healthcare provider is notified of new patient feedback.

Given new patient feedback is submitted, When the survey is completed, Then the healthcare provider receives an instant notification via Schedulify's dashboard.

Patient satisfaction can be tracked over time.

Given multiple completed surveys across different appointments, When data is aggregated, Then the healthcare providers should be able to generate reports showing patient satisfaction trends over time.

Analytics Dashboard

"As a healthcare administrator, I want an analytics dashboard to visualize patient feedback data so that I can identify trends and areas for improvement in our services."

Description

The Analytics Dashboard provides healthcare providers with comprehensive insights based on the collected feedback from the instant surveys. This dashboard will display metrics such as overall patient satisfaction scores, common concerns, and comparison over time. Additionally, features like filtering by appointment type or provider will allow for in-depth analysis of the feedback trends. This requirement is crucial as it enables healthcare providers to identify areas needing improvement, track changes in patient satisfaction, and make informed decisions to enhance service quality.

Acceptance Criteria

Patient submits feedback immediately after their appointment through the Schedulify application using the Instant Feedback Surveys feature.

Given the patient completes an appointment, when they receive the survey prompt, then they should be able to submit their feedback successfully and receive a confirmation message.

Healthcare provider accesses the Analytics Dashboard to view real-time patient satisfaction scores after implementing the Instant Feedback Surveys feature.

Given the healthcare provider logs into the Schedulify system, when they navigate to the Analytics Dashboard, then they should see the most recent patient satisfaction scores displayed prominently.

Provider filters feedback data by appointment type to analyze satisfaction trends specific to different services offered.

Given the provider is on the Analytics Dashboard, when they select a specific appointment type filter, then the displayed metrics should only reflect feedback relevant to that appointment type.

Healthcare provider compares patient satisfaction scores over different time periods to assess changes in service quality.

Given the provider is viewing the Analytics Dashboard, when they select a time range filter, then the dashboard should update to show satisfaction scores and trends for the selected time frame.

Provider views common concerns raised by patients to identify areas for improvement in service delivery.

Given the provider is on the Analytics Dashboard, when they view the common concerns section, then it should display a list of issues ordered by frequency based on the multiple submitted surveys.

An administrator checks the system for authorized user access to the Analytics Dashboard for compliance and security.

Given an administrator is reviewing user permissions, when they check the access rights for the Analytics Dashboard, then only authorized personnel should have access to sensitive feedback data.

Patients provide feedback via the mobile app, ensuring the system captures their experiences effectively without technical issues.

Given a patient accesses the Schedulify mobile application, when they complete and submit their survey, then the feedback should be logged without errors and immediately visible on the Analytics Dashboard.

Automated Follow-up Alerts

"As a healthcare provider, I want to receive alerts when a patient expresses dissatisfaction in their feedback so that I can follow up and resolve their concerns quickly."

Description

Automated Follow-up Alerts will notify healthcare providers when a patient's feedback indicates a potential issue, such as a low satisfaction score or comments expressing dissatisfaction. This requirement aims to enhance responsiveness and improve patient satisfaction by ensuring timely intervention. Providers can receive alerts through emails or in-app notifications to immediately follow up with patients who may require additional support. This proactive approach is expected to foster stronger patient-provider relationships and ensure issues are addressed promptly.

Acceptance Criteria

Patient Feedback Triggering Alerts for Low Satisfaction Scores

Given a patient completes a feedback survey with a satisfaction score below 3, When the survey is submitted, Then an automated alert is sent to the healthcare provider within 5 minutes via email and in-app notification.

Provider Receives Alert for Immediate Follow-up

Given an alert is generated for a patient's feedback rating, When the healthcare provider checks their notifications, Then they should see a summary of the patient’s feedback and a suggested follow-up action within the app.

Multiple Feedback Alerts Handling

Given multiple patients submit feedback indicating dissatisfaction, When the alerts are generated, Then all alerts should be logged and prioritized based on the urgency of the feedback, ensuring providers can address them systematically.

Feedback Alerts for Specific Comments

Given a patient includes specific negative comments in their feedback, When the survey is submitted, Then an automated alert should be generated to notify the healthcare provider of these comments for timely intervention.

Tracking Alert Response Times

Given an alert has been generated for patient feedback, When the healthcare provider acts on the alert, Then the system should track the response time and log it for reporting purposes to ensure timely follow-up actions are taken within 1 hour.

Provider Notification Customization

Given different healthcare providers have specific needs, When setting up alerts, Then each provider should be able to customize notification preferences for the feedback alerts (email, in-app, both) to ensure they receive alerts in their preferred manner.

Patient Feedback History

"As a healthcare provider, I want to see a patient's feedback history so that I can personalize my care approach based on their previous experiences and concerns."

Description

The Patient Feedback History feature will allow healthcare providers to view individual patient feedback history over time. This capability is vital for understanding ongoing trends and changes in patient perceptions, enabling providers to personalize their approach during follow-ups. By having access to historical feedback data, providers can better gauge patient satisfaction and adapt their services accordingly, fostering improved communication and care quality based on patient preferences and experiences.

Acceptance Criteria

Viewing Individual Patient Feedback After a Follow-Up Consultation

Given a healthcare provider has accessed a patient’s profile, when they request the feedback history, then the system should display a chronological list of all feedback collected from that patient, including dates and ratings given.

Analyzing Patient Feedback Trends Over Multiple Visits

Given a healthcare provider is reviewing feedback history for a specific patient, when they select the option to view trends, then the system should generate visual graphs displaying changes in patient ratings and comments over time.

Responding to Negative Feedback in Patient History

Given a healthcare provider is viewing a patient's feedback history, when they identify a negative comment, then the system should allow them to create a follow-up action plan directly linked to that feedback for future reference.

Accessing Feedback History on Mobile Devices

Given a healthcare provider is logged into the Schedulify application on a mobile device, when they navigate to the feedback history section for a patient, then the feedback data should be fully accessible with responsive design and no data loss.

Filtering Feedback by Appointment Date

Given a healthcare provider is in the feedback history section, when they apply a filter for appointments within a specific date range, then only feedback associated with those appointments should be displayed correctly.

Exporting Feedback History for Reporting

Given a healthcare provider is reviewing a patient's feedback history, when they choose to export data, then the system should create a downloadable report that includes all feedback in a standard format (CSV/PDF).

Integrating Feedback History with Electronic Health Records (EHR)

Given a healthcare provider is viewing patient feedback, when they access the EHR linked to the same patient, then the feedback history should be displayed alongside relevant medical history for comprehensive insights.

Feedback Analytics Dashboard

An intuitive dashboard that aggregates patient feedback, providing healthcare administrators and providers with visual insights into trends and satisfaction levels. This feature empowers them to identify areas for improvement and track the effectiveness of changes implemented over time, enhancing overall service quality.

Requirements

Patient Feedback Collection

"As a healthcare administrator, I want to collect patient feedback after appointments so that I can understand their experiences and improve service quality accordingly."

Description

This requirement entails developing a mechanism for gathering patient feedback after appointments. The feature should allow patients to submit ratings and comments via an easy-to-use interface, reinforcing the importance of their opinions on service quality. The collected data will be integral to enhancing patient experiences and satisfaction, as it will empower healthcare providers to identify strengths and weaknesses in their services. Implementing this feature will facilitate a direct communication channel between patients and providers, fostering a culture of transparency and continuous improvement within healthcare practices.

Acceptance Criteria

Patient submits feedback immediately after their appointment.

Given a patient has just completed their appointment, when they access the feedback interface, then they should be able to submit a rating from 1 to 5 stars and include optional comments.

Admin reviews feedback trends on the dashboard.

Given an admin accesses the feedback analytics dashboard, when they view the trend charts, then they should see visual representations of patient ratings and comments over time categorized by appointment type.

Patient receives a reminder to provide feedback post-appointment.

Given a patient has completed their appointment, when the scheduled reminder time arrives, then the patient should receive an automated reminder notification via email or SMS prompting them to provide feedback.

Patient feedback can be filtered by specific criteria.

Given a healthcare provider is analyzing patient feedback, when they apply filters for date range or appointment type, then the displayed feedback should update to reflect only the relevant responses corresponding to the applied filters.

Feedback submission confirmation for patients.

Given a patient has submitted their feedback, when the submission is completed, then they should see a confirmation message on the interface indicating their feedback was successfully recorded.

Admin can export patient feedback data.

Given an admin is on the feedback analytics dashboard, when they select the 'Export' feature, then they should receive a downloadable report in CSV format containing all of the patient feedback data collected.

Dashboard Visualizations

"As a healthcare provider, I want to view visual representations of patient feedback so that I can quickly assess satisfaction levels and make informed decisions based on those insights."

Description

This requirement involves the implementation of graphical visualizations on the Feedback Analytics Dashboard to represent patient feedback trends. It should include charts, bar graphs, and pie charts that summarize satisfaction levels, feedback distribution by category, and changes over time. This feature is pivotal for administrators to quickly interpret complex data and draw actionable insights at a glance, streamlining decision-making processes and enhancing strategic planning for patient care and service improvements.

Acceptance Criteria

Patient feedback is aggregated and displayed on the Feedback Analytics Dashboard after a patient completes their survey post-appointment.

Given that a patient submits their feedback, when the feedback is processed, then the patient's satisfaction level is accurately reflected in the graphical visualizations within 10 minutes.

Healthcare administrators want to view the satisfaction trends over the past quarter to assess service improvement initiatives.

Given that the administrator selects a date range of the past quarter, when the report is generated, then the dashboard displays line graphs showing satisfaction trends accurately correlating with the selected timeframe.

A healthcare provider decides to analyze feedback distribution by category to identify specific areas needing improvement.

Given that the user clicks on a segment of the pie chart representing a feedback category, when they select the category, then the dashboard displays detailed feedback comments associated with that category.

An administrator wants to track the effectiveness of changes made to service delivery based on previous patient feedback.

Given that a user applies a filter to compare feedback before and after a implemented change, when the visualizations update, then the dashboard accurately shows the changes in patient satisfaction levels across the specified feedback categories.

The dashboard should be accessible on both desktop and mobile devices to accommodate diverse user needs for healthcare administrators.

Given that the user accesses the dashboard on mobile, when they navigate through the visualizations, then all graphical representations should be responsive and maintain clarity across screen sizes.

A user needs to print or export the dashboard visualizations for presentation purposes at a departmental meeting.

Given that the user selects the print or export option, when they execute the action, then the visualizations are formatted correctly for print or downloadable as a PDF, preserving clarity and organization.

Automated Reporting

"As a healthcare administrator, I want to receive automated reports on patient feedback trends so that I can stay updated on overall service quality without manually checking the dashboard."

Description

The requirement focuses on integrating automated reporting functionalities into the Feedback Analytics Dashboard. This feature should generate periodic reports summarizing patient feedback and satisfaction trends, allowing stakeholders to receive updates without manual intervention. The automated reporting will save time for healthcare professionals and ensure they remain informed of changes and improvement areas, thus enabling them to act swiftly and maintain high-quality patient care and engagement strategies.

Acceptance Criteria

Automated Report Generation for Monthly Feedback Summary

Given that the healthcare administrator has selected the 'Monthly Feedback Report' option, when the report is generated, then it should summarize patient feedback collected over the past month, including satisfaction ratings and text feedback, and be available for download in PDF format.

Automated Notification of Report Availability

Given that a new automated report has been generated, when the report is ready, then all designated stakeholders should receive an email notification with a summary of the report and a link to access it online.

Customization of Reporting Frequency

Given that a user is accessing the Feedback Analytics Dashboard settings, when the user adjusts the reporting frequency to 'Weekly' or 'Monthly', then the system should save the preference and ensure reports are automatically generated according to the selected frequency.

Data Visualization for Feedback Trends

Given that the report has been generated, when the healthcare administrator reviews the report, then it should include visual graphs representing feedback trends over time, including bar charts for satisfaction scores and pie charts for feedback categories.

Historical Reporting for Continuous Improvement

Given that the healthcare administrator accesses past reports, when selecting a specific date range, then the system should generate a report summarizing the patient feedback within that time frame, with accurate historical data reflected in the metrics.

Feedback Report Comparison Tool

Given that two feedback reports are generated, when the healthcare administrator accesses the comparison tool, then it should allow side-by-side comparison of metrics between the two reports to identify changes in patient satisfaction and key feedback areas.

User Access Control for Report Generation

Given that a healthcare provider is logged into the Feedback Analytics Dashboard, when they attempt to generate a report, then the system should validate their permissions, allowing only authorized users to access and generate reports.

Feedback Response Management

"As a healthcare administrator, I want to manage and respond to patient feedback efficiently so that I can ensure that concerns are addressed promptly and patients feel valued."

Description

This requirement encompasses the implementation of a system for managing responses to patient feedback. It should allow administrators to categorize and prioritize feedback, assign team members for follow-up, and track progress on addressing concerns. This feature is essential for ensuring that patient feedback is not only collected but actively acted upon, facilitating improved patient relations and demonstrating a commitment to service quality.

Acceptance Criteria

Patient feedback is submitted through the Schedulify platform after an appointment.

Given a patient has completed an appointment and submits feedback, When the feedback is submitted, Then it should be categorized based on predefined categories (e.g., quality of care, wait time, staff behavior), and the feedback entry should be logged in the management system with a timestamp.

Administrator reviews and prioritizes patient feedback for action.

Given the administrator accesses the feedback analytics dashboard, When they view the feedback entries, Then they should be able to assign a priority level (e.g., High, Medium, Low) to each feedback entry based on severity and importance, and this prioritization should be saved in the system.

Team members are assigned to specific patient feedback for follow-up.

Given a feedback entry has been prioritized, When the administrator assigns a team member to address the feedback, Then the system should notify the assigned team member and update the status of the feedback entry to 'In Progress'.

Tracking progress on responses to patient feedback.

Given a feedback entry is marked as 'In Progress', When the team member addresses the feedback, Then they should update the status of the entry to 'Resolved' once complete, and the system should log the resolution details and timestamps.

Healthcare administrators generate reports on feedback trends over time.

Given the administrator desires to analyze feedback trends, When they request a report through the dashboard, Then the system should generate a visual report displaying feedback frequency, categories, and trends over a specified period (e.g., monthly, quarterly).

Patient feedback involving critical issues is escalated automatically.

Given critical feedback (e.g., issues related to safety or major dissatisfaction) is submitted, When the feedback is categorized, Then the system should automatically escalate the feedback to the appropriate senior staff members and mark it as 'Urgent' for immediate attention.

Follow-up communication is made with patients post-feedback resolution.

Given a feedback entry has been resolved, When the team member updates the status of the feedback, Then the system should prompt them to send a follow-up communication to the patient, confirming the resolution and thanking them for their feedback, with an option to document the communication in the system.

Integration with Existing Systems

"As a healthcare IT specialist, I want the Feedback Analytics Dashboard to integrate with our existing systems so that we can streamline data flow and improve the accuracy of patient feedback analysis."

Description

This requirement stipulates that the Feedback Analytics Dashboard must seamlessly integrate with existing healthcare record systems and scheduling software. This integration is critical to automatically gather feedback data and correlate it with patient records, thereby enriching the analysis. It will also minimize the need for manual data entry and ensure a comprehensive understanding of patient experiences by linking feedback with their appointment history and overall service interactions, enhancing the accuracy of insights.

Acceptance Criteria

Integration of Feedback Analytics Dashboard with the healthcare record system to automatically import patient feedback data immediately after an appointment has concluded.

Given that a patient has completed their appointment, when the feedback survey is submitted, then the Feedback Analytics Dashboard should automatically update to include the new feedback data without any manual intervention.

Seamless visibility of patient feedback in real-time within the existing scheduling software used by the healthcare provider.

Given that a healthcare provider is viewing the scheduling software, when they request to see patient feedback linked to specific appointments, then the dashboard should reflect this information accurately and in real-time without any discrepancies.

A healthcare administrator accesses the Feedback Analytics Dashboard to review trends over time based on the collected feedback data from various sources.

Given that a healthcare administrator is logged into the Feedback Analytics Dashboard, when they filter the feedback data by date range or appointment type, then the system should present visual insights and trends corresponding to the selected parameters with 100% accuracy.

Assessing the effectiveness of changes implemented within the healthcare practice as derived from patient feedback.

Given that changes have been implemented based on previous feedback, when the healthcare provider compares feedback over time before and after the implementation, then there should be a statistically significant improvement indicated in the dashboard analytics showing increased patient satisfaction levels.

The accessibility of the Feedback Analytics Dashboard across multiple devices and platforms for healthcare providers and administrators.

Given that a healthcare provider or administrator accesses the Feedback Analytics Dashboard from any device, when they log in, then they should have full access to the dashboard functionalities without performance issues or limited features on any device platform.

Patient-Centric Action Plan

Based on the feedback received, this feature generates tailored action plans for healthcare providers, suggesting specific areas to enhance services or address concerns raised by patients. This proactive approach fosters a culture of continuous improvement and shows patients that their opinions directly influence care quality.

Requirements

Feedback Collection System

"As a healthcare provider, I want a feedback collection system that allows me to gather patient experiences so that I can improve care quality and provide a better patient experience."

Description

Develop a robust feedback collection system that allows healthcare providers to gather input from patients regarding their experiences and satisfaction levels. This system will include customizable surveys, rating scales, and comment boxes to capture specific feedback on various aspects of care. The integration of this system with Schedulify will enable automatic collection and organization of feedback into actionable insights. This feature aims to enhance patient engagement, improve the quality of care provided, and foster a responsive healthcare environment that adapts to patient needs.

Acceptance Criteria

Feedback Submitted by Patients via Customizable Surveys

Given that a patient has accessed the feedback collection system, when they complete and submit a customizable survey, then their feedback should be successfully recorded in the system and categorized based on predefined criteria like service, staff interaction, and facility conditions.

Real-Time Data Aggregation and Reporting

Given that feedback has been submitted by multiple patients, when the healthcare provider accesses the feedback collection system, then they should be able to view an aggregated report of all feedback, including average ratings, common comments, and actionable insights within a 5-minute window of submission.

Patient Ratings Scales Functionality Testing

Given that a patient is using the feedback collection system, when they select a rating on a scale (1 to 5) for their experience, then the selected rating should accurately reflect the feedback in the system's backend and be available for reporting without any data loss.

Comment Box for Additional Feedback

Given that a patient is filling out a feedback form, when they enter a comment in the comment box and submit the form, then the comment should be stored in the system and linked to the patient’s submitted survey, ensuring that all feedback is traceable.

Integration with Existing Schedulify Features

Given that 'Schedulify' is fully operational, when the feedback collection system is integrated, then all patient feedback should automatically sync with the patient's scheduling history, reflecting changes in service ratings and satisfaction levels in the provider's dashboard.

Feedback Display for Continuous Improvement

Given that the feedback collection system has accumulated data over a month, when the healthcare provider reviews the dashboard, then they should see visual representations (charts/graphs) of patient satisfaction trends and areas needing improvement, updated in real-time.

Automated Feedback Reminder Notifications

Given that a patient has an upcoming appointment, when the feedback collection system sends an automated reminder post-appointment, then the patient should receive a notification via email or SMS prompting them to provide their feedback within 24 hours after their visit.

Action Plan Generation

"As a healthcare provider, I want an automated action plan generation system so that I can efficiently address patient feedback and improve my services."

Description

Create an automated action plan generation feature that analyzes collected patient feedback and generates tailored action plans for healthcare providers. This system will utilize natural language processing and data analytics to interpret feedback trends and highlight specific areas for improvement, including service enhancements or addressing patient concerns. By providing actionable recommendations, this feature will empower healthcare providers to make informed decisions that enhance service delivery and demonstrate responsiveness to patient feedback.

Acceptance Criteria

Automated generation of action plans based on patient feedback received through Schedulify.

Given a set of patient feedback collected within the last month, when the action plan generation feature is activated, then an automated action plan should be created that highlights at least three specific areas for improvement with corresponding recommendations for each area.

Healthcare provider reviews the generated action plans for relevance and clarity.

Given an action plan generated by the system, when the healthcare provider reviews the action plan, then they should find that at least 80% of the suggested improvements are relevant to the feedback provided and that the recommendations are clear and actionable.

Integration of natural language processing for analyzing qualitative feedback.

Given a collection of patient open-ended feedback comments, when the natural language processing tool is utilized, then the system should accurately categorize feedback into at least five distinct themes that represent the patients' primary concerns or suggestions.

System notification for healthcare providers once a new action plan has been generated.

Given that an action plan has been generated, when the healthcare provider logs in to the Schedulify system, then they should receive a notification indicating the availability of a new action plan to review.

Tracking the effectiveness of implemented action plans over time.

Given a healthcare provider has implemented an action plan, when they review patient feedback three months later, then at least a 20% improvement in relevant feedback metrics related to the action plan should be observed.

User training on the action plan feature.

Given that the action plan generation feature has been launched, when the healthcare provider interacts with the training module, then they should complete the module with at least a 90% score on the assessment quiz, demonstrating an understanding of how to utilize the feature effectively.

Continuous Improvement Dashboard

"As a healthcare provider, I want a continuous improvement dashboard so that I can easily track patient feedback trends and the effectiveness of my improvement efforts."

Description

Design a continuous improvement dashboard that visually represents the insights derived from patient feedback and action plans. This dashboard will provide healthcare providers with a clear overview of patient satisfaction trends, areas needing attention, and the impact of implemented action plans. Through graphical representations and easy-to-understand metrics, providers will be able to track progress over time, ensuring that efforts to improve patient care are transparently reported and effectively managed.

Acceptance Criteria

Healthcare providers access the continuous improvement dashboard to evaluate patient satisfaction trends and identify areas for improvement.

Given a healthcare provider is logged into Schedulify, when they navigate to the continuous improvement dashboard, then they should see visual representations of patient satisfaction trends over the last 12 months.

A healthcare provider reviews the impact of implemented action plans on patient satisfaction scores through the dashboard.

Given that an action plan has been implemented, when a healthcare provider views the dashboard after 3 months, then they should see a clear comparison of patient satisfaction scores before and after the implementation of the action plan.

Healthcare providers receive alerts on areas needing immediate attention based on patient feedback analysis.

Given that patient feedback has been aggregated, when the dashboard shows low scores in specific service areas, then the system should automatically generate alerts for healthcare providers highlighting these areas needing immediate attention.

Users can customize the metrics displayed on the continuous improvement dashboard according to their preferences.

Given that a healthcare provider is on the dashboard settings page, when they select specific metrics to display, then those chosen metrics should reflect accurately on the dashboard.

The continuous improvement dashboard retains historical data for comparison over time.

Given that patient feedback data has been collected, when a provider views the dashboard, then they should have access to historical data points for the last 5 years for trend analysis.

Coordinating follow-up actions based on dashboard insights to enhance service quality.

Given a low patient satisfaction area is identified in the dashboard, when the healthcare provider clicks 'Create Action Plan,' then a guided workflow should be initiated to address the issues identified.

Automated Communication Alerts

"As a healthcare provider, I want to receive automated alerts about significant feedback trends so that I can act quickly to address any issues affecting patient satisfaction."

Description

Implement automated alerts to notify healthcare providers of significant feedback trends and highlight immediate action items recommended in the generated action plans. These alerts will ensure that providers are promptly informed about issues that may affect patient satisfaction, enabling them to react swiftly to areas requiring attention. The goal is to foster a proactive approach to patient care, where concerns can be addressed before they escalate.

Acceptance Criteria

Automated alerts trigger when patient feedback trends indicate a significant decline in satisfaction scores over a two-week period.

Given a set threshold for patient satisfaction scores, when the average score falls below this threshold for two consecutive weeks, then an automated alert is sent to the healthcare provider.

Alerts are sent to providers regarding specific action items from patient feedback that need immediate attention.

Given that an action plan has been generated from patient feedback, when the feedback highlights critical areas for improvement, then an automated alert is dispatched listing these specific action items.

Healthcare providers receive alerts in real-time across various devices (desktop, mobile, tablet).

Given that the provider is signed into Schedulify on any device, when an automated alert is triggered, then the alert appears in real-time on all authorized devices of the provider.

Healthcare providers can customize the alert settings based on their preferences for receiving notifications.

Given that a healthcare provider has access to the alert settings, when they adjust the settings to specify the frequency and type of alerts, then the system reflects these changes accurately and sends notifications accordingly.

Automated alerts include a summary of the feedback trends over the last month to aid in reviewing provider performance.

Given that an alert is generated, when it is sent to the provider, then it must include a summary of the key patient feedback trends for the past month, including scores and comments.

Alerts are logged in the system for audit and tracking purposes.

Given that an automated alert is generated and sent, when the alert is triggered, then a record of this alert, including timestamp and content, is stored in the system’s log for future reference.

Integration with Existing Systems

"As a healthcare provider, I want the feedback and action plan features to integrate with my existing EHR system so that I can manage patient feedback and care in one place."

Description

Ensure seamless integration of the feedback collection and action plan generation features with existing electronic health record (EHR) systems used by healthcare providers. This integration will facilitate data flow and ensure that feedback is directly linked to patient profiles, allowing for a more personalized action plan development process. The goal is to streamline the workflow for providers, making it easier to access and act on patient feedback leads.

Acceptance Criteria

Integration of Schedulify with EHR systems for feedback collection.

Given a healthcare provider has access to their EHR system, when they initiate the feedback collection process, then Schedulify should seamlessly retrieve and display relevant patient data from the EHR without errors.

Action plan generation based on patient feedback.

Given that patient feedback has been collected and linked to their profile, when the healthcare provider accesses the action plan feature, then Schedulify should generate a personalized action plan based on the feedback received for that patient.

Synchronization of patient feedback across devices.

Given that feedback has been entered into Schedulify, when the healthcare provider views their dashboard on a different device, then the feedback should be accurately reflected in real time, ensuring consistency across all devices.

Error handling during EHR integration.

Given an attempt to integrate with an EHR system fails due to network issues, when the healthcare provider attempts to collect feedback, then Schedulify should provide a clear error message and offer a retry option without losing data entered before the error.

Reporting capability for aggregated patient feedback.

Given that multiple patient feedback entries are collected, when the healthcare provider generates a report, then Schedulify must compile and display the aggregate feedback data in a visually understandable format, highlighting key areas for improvement.

User authentication for accessing integrated features.

Given a healthcare provider logs into Schedulify, when they attempt to access the integrated feedback and action plan features, then the system should verify their role and permissions before granting access to sensitive patient information.

Patient Communication Channel

"As a patient, I want to receive updates on how my feedback has contributed to improvements in services so that I feel valued and engaged in my care."

Description

Establish a patient communication channel that allows healthcare providers to share action plans and updates back to the patients who provided feedback. This feature will facilitate transparency and inform patients about how their feedback is being used to improve services. It aims to enhance patient trust and confidence in healthcare providers, ensuring they feel valued and involved in the care process.

Acceptance Criteria

Patient Receives Action Plan Update via Communication Channel

Given a patient has provided feedback, when the healthcare provider generates an action plan, then the patient should receive an update notification through their designated communication channel (email/SMS).

Patient Trust and Engagement Measurement

Given the communication channel is active, when patients receive action plan updates, then there should be a 20% increase in patient engagement metrics (such as response rates to feedback requests) within three months.

Documentation of Feedback and Responses

Given a patient has shared their feedback, when the healthcare provider communicates back with any action plans, then that exchange should be documented in the patient’s record for transparency and follow-up purposes.

Feedback Acknowledgment and Response Time

Given a patient has submitted feedback, when the feedback is acknowledged, then the patient should receive a confirmation message within 48 hours indicating their feedback has been received and will be addressed shortly.

Action Plan Customization Based on Patient Feedback

Given a patient’s feedback has been analyzed, when the healthcare provider creates an action plan, then the plan must reflect at least two specific areas of improvement mentioned by the patient, demonstrating responsiveness to their concerns.

Multilingual Support for Communication Channel

Given that Schedulify is used in a diverse healthcare environment, when the patient communication channel is utilized, then the communication should be available in at least three languages commonly spoken in the provider's service area.

User-Friendly Access to Action Plans for Patients

Given that a patient receives an action plan, when they attempt to access it via the communication channel, then the access process should take no more than three clicks and should be straightforward enough for patients of all tech literacy levels.

Real-Time Feedback Alerts

This functionality sends immediate alerts to healthcare providers when specific feedback is submitted, highlighting urgent concerns or positive experiences. This ensures timely responses to patient needs and fosters a more responsive care environment, enhancing the patient-provider relationship.

Requirements

Immediate Alert Notifications

"As a healthcare provider, I want to receive immediate notifications when patients submit feedback so that I can quickly respond to urgent concerns and improve patient satisfaction."

Description

This requirement pertains to the implementation of an immediate alert notification system that will notify healthcare providers via the Schedulify platform whenever specific patient feedback is submitted. The system should have the capability to differentiate between urgent concerns and positive experiences, categorizing them accordingly to ensure providers can prioritize their responses effectively. Alerts should be sent in real-time through multiple channels, such as email, SMS, or in-app notifications, allowing for timely interventions. This capability will enhance patient satisfaction by ensuring that immediate concerns are addressed promptly, thereby fostering stronger relationships between providers and patients. Additionally, integration with existing systems should facilitate seamless transitions between alert notifications and the provider’s scheduling dashboard, enhancing overall workflow efficiency for healthcare providers.

Acceptance Criteria

Emergency Feedback Alert for Urgent Patient Concerns

Given a patient submits feedback labeled as 'urgent', when the feedback is recorded, then an immediate alert is sent to the healthcare provider's registered email and in-app notifications should be triggered within 1 minute of submission.

Positive Experience Feedback Notification

Given a patient submits feedback labeled as 'positive', when the feedback is recorded, then an alert should be sent to the healthcare provider's dashboard indicating positive feedback, with no more than a 5-minute delay.

Multi-Channel Notification Verification

Given feedback is submitted, when the alert notification is generated, then the notification must be sent via all configured channels (email, SMS, in-app) to ensure consistent communication within 5 minutes.

Provider Dashboard Integration for Alerts

Given an alert is generated from received feedback, when a provider accesses their scheduling dashboard, then the number of new alerts must be visible on the dashboard in real-time without any refresh needed.

Prioritization of Urgent vs. Positive Alerts

Given feedback has been categorized as urgent or positive, when alerts are sent, then urgent alerts must be displayed prominently at the top of the notifications list compared to positive alerts, ensuring immediate visibility for the provider.

User Settings for Notification Preferences

Given a healthcare provider's account settings, when a provider modifies their notification preferences for urgency and positivity, then those settings should be saved and reflected in subsequent feedback alerts without errors.

Testing of Notification Delivery Times

Given multiple feedback submissions, when recorded, then at least 95% of feedback alerts should be delivered to the healthcare provider within the specified time limits (1 minute for urgent, 5 minutes for positive) during testing.

Feedback Categorization System

"As a healthcare provider, I want the feedback I receive to be categorized so that I can prioritize my responses effectively, focusing on urgent issues first."

Description

This requirement involves the development of a feedback categorization system that organizes patient feedback into distinct categories—urgent concerns, general feedback, and positive experiences. This system will utilize natural language processing (NLP) to analyze feedback upon submission and classify it accordingly, enabling healthcare providers to focus on high-priority concerns first. By implementing this categorization process, the platform will enhance efficiency by allowing providers to quickly identify which feedback requires immediate attention and which can be addressed later. This organized approach also supports the long-term goal of improving the quality of care by ensuring that frequent concerns are systematically reviewed and resolved, ultimately aligning patient feedback with service improvement efforts.

Acceptance Criteria

A healthcare provider logs into Schedulify after receiving patient feedback and wants to view categorized feedback to address any urgent concerns immediately.

Given that the healthcare provider is logged into the Schedulify dashboard, when they navigate to the feedback section, then the feedback should be automatically categorized into 'Urgent Concerns', 'General Feedback', and 'Positive Experiences'.

A patient submits feedback indicating a severe issue with their appointment experience. The system must categorize this feedback as urgent and notify the provider immediately.

Given that a patient submits feedback classified as an urgent concern, when the feedback is processed, then the system should send an immediate alert to the relevant healthcare provider notifying them of the urgent feedback submission.

A healthcare provider reviews the categorized patient feedback to assess and prioritize responses based on urgency.

Given that the feedback has been categorized and alerts have been sent, when the healthcare provider accesses the feedback dashboard, then they should see all 'Urgent Concerns' listed at the top of the feedback list for quick access.

A healthcare provider wants to analyze overall patient feedback trends over the past month to identify common urgent concerns that may need addressing.

Given that the feedback categorization system has been running for a month, when the provider generates a feedback report, then the report should include statistics on the number of feedback entries in each category along with identified trends.

A healthcare provider addresses a categorized piece of feedback and updates its status in the system after resolution.

Given that feedback has been categorized and worked on, when the provider updates the status of that feedback to 'Resolved', then the system should log this change and remove it from the 'Urgent Concerns' list.

Customizable Alert Settings

"As a healthcare provider, I want to customize my alert settings to receive only the notifications that are most relevant to my practice, so that I can manage my time effectively without being overwhelmed by unnecessary alerts."

Description

This requirement focuses on allowing healthcare providers to customize their alert settings based on individual preferences and clinical priorities. Providers should have the ability to determine the types of feedback they wish to receive alerts for, such as urgent issues only or all feedback, as well as the channel of notification they prefer (e.g., email, SMS, app notification). By providing this flexibility, the system can cater to various work styles and enhance the usability of the Schedulify platform for providers who might have different needs regarding patient communication. The customization of notification settings also aims to prevent alert fatigue, ensuring that providers are only notified about the matters that concern them most, thereby helping them maintain focus on patient care.

Acceptance Criteria

Healthcare providers want to set their personal alert preferences after logging into the Schedulify platform for the first time.

Given a healthcare provider has successfully logged into Schedulify for the first time, When they navigate to the alert settings page, Then they should see options to customize feedback types (urgent issues only or all feedback) and notification channels (email, SMS, app notification).

A healthcare provider wishes to receive alerts only for urgent feedback submitted by patients.

Given a healthcare provider has selected 'urgent issues only' on the alert settings page, When a patient submits an urgent feedback form, Then the healthcare provider should receive an alert through their selected notification channel within five minutes of submission.

A healthcare provider selects to receive alerts via SMS and saves their settings.

Given a healthcare provider has selected 'SMS' as the notification channel and saved their alert settings, When they navigate away from the settings page and return, Then their SMS notification preference should still be selected and accurately displayed.

After several weeks of use, a healthcare provider wants to adjust their alert settings due to changing priorities.

Given a healthcare provider has logged into Schedulify and navigated to the alert settings, When they change their preferences for feedback types and notification channels, Then those new preferences should be saved and reflected immediately in their notification settings.

A healthcare provider accidentally disables notifications and wants to re-enable them.

Given a healthcare provider has previously disabled all notifications, When they access the alert settings page and enable notifications again, Then they should receive a confirmation message indicating that notifications have been successfully re-enabled.

A healthcare provider wants to test their alert settings to ensure they are receiving alerts per their specified preferences.

Given a healthcare provider has set their alert preferences, When a test feedback submission is made, Then the provider should receive an alert according to the preferences set, confirming the system is functioning as intended.

A healthcare provider wishes to review the types of feedback they can opt to receive alerts from.

Given a healthcare provider is on the alert settings page, When they view the feedback types options available, Then they should see a clearly labeled list of feedback types with brief descriptions to aid their selection process.

Comprehensive Feedback Dashboard

"As a healthcare provider, I want to have access to a comprehensive dashboard that summarizes patient feedback, so that I can analyze trends and make informed improvements to the services I provide."

Description

This requirement outlines the need for a comprehensive dashboard that offers healthcare providers a visual summary of patient feedback over time. The dashboard should display metrics such as the number of feedback submissions, categorization breakdown, response rates, and trends in patient satisfaction. This feature will allow providers to analyze feedback holistically and track improvements or areas needing attention, directly linking feedback to patient care outcomes. The visualization tools included in the dashboard should aid in identifying recurring patterns, enabling proactive interventions and strategic improvements in service quality. This data-driven approach will foster an environment of continuous improvement within healthcare practices.

Acceptance Criteria

Patient Feedback Submission and Dashboard Update

Given a healthcare provider receives patient feedback submission, When the feedback is categorized and submitted, Then the dashboard displays an updated count of total feedback submissions and categories.

Feedback Visualization and Trend Analysis

Given the feedback data collected over the last month, When the healthcare provider accesses the dashboard, Then the provider can view graphical representations displaying trends in patient satisfaction over the selected period.

Response Rate Monitoring

Given a healthcare provider accesses the dashboard, When they view the response metrics, Then the dashboard accurately displays the percentage of feedback responded to within a specified time frame (e.g., 24 hours).

Identifying Recurring Patterns in Feedback

Given patient feedback over the last three months, When the healthcare provider uses the dashboard's analysis tools, Then the system highlights recurring themes or concerns that require attention.

User-Friendly Interface for Data Interpretation

Given a healthcare provider using the dashboard, When they interact with the dashboard features, Then the interface allows for easy navigation and clear understanding of metrics without confusion.

Integration of Feedback Categories and Patient Care Outcomes

Given feedback submitted by patients, When the healthcare provider reviews the dashboard, Then the dashboard should correlate patient feedback categories with documented patient care outcomes.

Timeliness of Feedback Alerts

Given a critical piece of patient feedback has been submitted, When the feedback is escalated based on urgency, Then an alert is sent to the provider within 5 minutes of submission.

Integration with Existing EHR Systems

"As a healthcare provider, I want the feedback system to integrate with my EHR, so that I can have a centralized view of patient interactions and streamline my documentation process."

Description

This requirement calls for seamless integration of the feedback alert system with existing Electronic Health Record (EHR) systems used by healthcare providers. This integration should allow for automatic updates of patient feedback directly into the EHR system, ensuring accurate and timely records of patient interactions and sentiments. By linking feedback alerts with EHRs, providers can have a holistic view of patient care experiences and history, which will aid in personalized decision-making during consultations. Additionally, this integration should comply with healthcare regulations and ensure data security, safeguarding patient information while enhancing workflow efficiency in busy healthcare environments.

Acceptance Criteria

Healthcare provider needs to receive immediate alerts when negative patient feedback is submitted through Schedulify, enabling prompt intervention.

Given that a patient submits negative feedback through Schedulify, When the feedback is processed, Then an alert should be sent to the healthcare provider's EHR system within 5 minutes.

A healthcare provider accesses the EHR system and reviews the patient feedback history for personalized consultation.

Given that there is existing feedback in the EHR, When the healthcare provider accesses the patient's profile, Then all recent patient feedback should be displayed in an organized manner in the feedback section of the EHR.

The healthcare provider needs to ensure compliance and security of patient data when integrating the feedback alert system with the EHR.

Given that the feedback alert system is integrated with the EHR, When the provider reviews the integration, Then all patient data exchanged between systems should be encrypted and logged for audit purposes according to HIPAA regulations.

A healthcare provider wants to verify that positive feedback is also captured and reported in the EHR system.

Given that a patient submits positive feedback through Schedulify, When the feedback is processed, Then the positive feedback should be logged in the EHR and flagged for follow-up by the healthcare provider.

The healthcare provider requires a summary report of all feedback received over a specified period for analysis.

Given that feedback has been received over a designated time frame, When the provider requests a summary report, Then the report should include aggregate data on positive and negative feedback along with trends over time.

A patient submits feedback after an appointment through Schedulify, and the provider needs to know if the feedback compelled any immediate actions.

Given that feedback is submitted post-appointment, When the healthcare provider checks the feedback entry, Then there should be a clear indication of any actions taken in response to that feedback within the EHR.

The healthcare provider wants to ensure the alerts for feedback submissions are visible on multiple devices including mobile.

Given that the healthcare provider is logged into the EHR system on a mobile device, When a new feedback alert is triggered, Then the alert should be pushed to the mobile app in real-time without delays.

Engagement Rewards System

To encourage participation in feedback surveys, this feature offers patients rewards or incentives for providing feedback. By gamifying the feedback process, patients are motivated to engage more with the system, leading to richer insights for healthcare providers and improved patient satisfaction.

Requirements

Incentive Management Module

"As a healthcare provider, I want to offer rewards to patients for completing feedback surveys so that I can encourage more participation and improve the quality of insights gathered from my patients."

Description

The Incentive Management Module allows healthcare providers to configure and manage rewards or incentives for patients who participate in feedback surveys. The module will enable providers to set different types of rewards, such as discounts on services, gift cards, or loyalty points. This feature integrates seamlessly with the existing Schedulify system, ensuring that patient engagements are tracked and that rewards are automatically allocated based on predefined criteria. Its implementation is expected to enhance patient feedback participation rates, ultimately providing more valuable insights to healthcare providers and fostering better relationships with patients.

Acceptance Criteria

Patient Feedback Submission and Reward Allocation

Given a patient successfully completes a feedback survey, when they submit the survey, then they should automatically receive the appropriate reward based on the predefined criteria set by the healthcare provider.

Reward Configuration by Providers

Given a healthcare provider is logged into the Schedulify system, when they navigate to the Incentive Management Module, then they should be able to configure different types of rewards including discounts, gift cards, and loyalty points without errors.

Tracking Patient Engagements and Reward History

Given a patient has participated in multiple feedback surveys, when they view their engagement history, then they should see a detailed log of the surveys completed and the rewards received over time.

Compatibility with Existing Schedulify Features

Given that the Incentive Management Module is integrated into the Schedulify system, when patients interact with other features such as appointment management, then their feedback engagement and reward eligibility should be reflected accurately across all modules.

Notifications for Reward Eligibility

Given a patient is eligible for a reward after completing a feedback survey, when the eligibility is determined, then the patient should receive a notification through the Schedulify app or email detailing the reward they have earned.

Error Handling for Unsuccessful Reward Allocation

Given a patient has submitted a feedback survey, when there is an error in processing the reward allocation, then the system should provide an appropriate error message and ensure that the patient is informed about their reward status.

Reporting Analytics on Feedback Participation

Given a healthcare provider wants to assess the effectiveness of the Engagement Rewards System, when they access the analytics dashboard in the Schedulify system, then they should see comprehensive reports on feedback participation rates and rewards distributed over time.

Gamification Engine

"As a patient, I want to earn badges and rewards for completing surveys so that I feel motivated to provide my feedback and stay engaged with my healthcare provider."

Description

The Gamification Engine is designed to create a fun and engaging environment for patients while they provide feedback. This requirement includes implementing elements such as levels, badges, and leaderboards that motivate patients to participate in feedback processes. The engine will track patient interactions and progress, offering a dynamic and rewarding experience. By gamifying the feedback survey, this feature aims to increase user engagement and promote continuous interaction with Schedulify, ultimately resulting in better data collection and patient satisfaction.

Acceptance Criteria

Patient earns a reward after completing a feedback survey.

Given the patient has completed a feedback survey, when the survey submission is confirmed, then the patient should receive a notification of their earned reward and the reward should be updated in their profile.

Patients can view their progress towards rewards in real-time.

Given a patient is logged into their profile, when they navigate to the rewards page, then the patient should see their current level, total points earned, and available rewards clearly displayed.

Patients are informed of the gamification elements during feedback processes.

Given the feedback survey starts, when the patient begins the survey, then they should receive a brief introduction explaining the gamification features, including levels, badges, and leaderboards.

Patients receive badges for completing multiple surveys.

Given a patient has completed five feedback surveys, when the count is confirmed, then the patient should automatically receive a 'Survey Champion' badge displayed in their rewards profile.

Patients can see their ranking on the leaderboard.

Given there are multiple patients participating in surveys, when the patient accesses the leaderboard, then they should see their rank relative to others and the criteria for ranking (e.g., points earned by surveys completed).

The system tracks patient interactions consistently.

Given a patient participates in a feedback survey, when the patient completes the survey, then all interactions (surveys completed, points earned, etc.) should be recorded in the system for ongoing progress tracking.

Survey Customization Options

"As a healthcare provider, I want to customize feedback surveys to suit my patient population so that I can obtain more relevant and useful information from my patients."

Description

Survey Customization Options allow healthcare providers to tailor the feedback surveys according to their specific needs and patient demographics. This feature will provide templates and customization tools for providers to modify survey questions, formats, and reward eligibility criteria. Such flexibility will enable providers to gather more relevant and actionable feedback, enhancing the overall effectiveness of the feedback collection process. Smooth integration into the Schedulify platform will ensure that these custom surveys can be easily deployed and analyzed.

Acceptance Criteria

Healthcare provider customizes a survey to gather feedback from patients after their appointments, selecting specific questions based on the patient's visit type.

Given a healthcare provider is logged into Schedulify, when they select a patient demographic and choose survey templates, then they should be able to customize at least 5 questions and preview the survey prior to deployment.

Patients receive the customized survey via email following their appointment, incentives for completing the survey are clearly outlined.

Given a patient has completed their appointment, when they receive the survey, then the email should clearly state the reward criteria and method for claiming their incentive, with no more than two clicks required to access the survey.

Healthcare providers are able to analyze feedback data from the custom surveys to extract actionable insights.

Given surveys have been completed by patients, when the healthcare provider views the feedback analytics dashboard, then they should see an overview of response rates, average scores, and specific feedback comments filtered by question type, all updated in real-time.

Survey customization tools allow healthcare providers to adjust reward criteria based on patient demographics.

Given the healthcare provider is in the survey customization section, when they select reward eligibility options, then they should be able to set distinct reward criteria for at least three different patient demographics, ensuring flexibility in incentive offerings.

After submitting feedback, patients receive a confirmation message detailing their survey completion and next steps concerning rewards.

Given a patient has submitted their feedback survey, when the submission is processed, then they should receive an immediate confirmation message and details on how and when they will receive their reward, ensuring clarity of the process.

Healthcare providers can use pre-built templates to quickly deploy surveys tailored to specific events or types of patient interactions.

Given the healthcare provider accesses the template library, when they filter templates by event type, then they should find at least five relevant templates available to select and deploy for immediate use.

Survey response rates are tracked and displayed to healthcare providers in the analytics dashboard for ongoing evaluation of survey effectiveness.

Given that a survey has been deployed, when the healthcare provider accesses the survey response analytics, then they should be able to view response rates that update in real-time, segmented by demographic and question type.

Real-time Analytics Dashboard

"As a healthcare provider, I want to view real-time analytics of patient feedback participation and rewards so that I can evaluate the success of my engagement efforts."

Description

The Real-time Analytics Dashboard provides healthcare providers with instant access to actionable insights derived from patient feedback. This dashboard will visualize data trends, participation rates, and reward redemption metrics in a user-friendly format. By offering real-time analytics, providers can quickly assess the effectiveness of their engagement strategies and make informed decisions to improve patient experience and satisfaction. This feature will integrate seamlessly with existing analytics tools in Schedulify to enhance the overall user experience.

Acceptance Criteria

Real-time analytics access for healthcare providers viewing patient feedback trends during a team meeting to assess engagement strategies.

Given that the healthcare provider is logged into the Schedulify platform, when they navigate to the Real-time Analytics Dashboard, then they should see visualizations of patient feedback trends updated in real-time, including participation rates and reward redemption metrics.

Healthcare providers utilize the dashboard to identify low participation rates in feedback surveys and plan intervention strategies in a strategy meeting.

Given that the healthcare provider accesses the Real-time Analytics Dashboard, when they view the participation rate graph, then they should be able to filter data by date range and see corresponding changes in metrics for their planned intervention period.

Healthcare providers review the effectiveness of various engagement strategies based on the data presented in the dashboard during a quarterly review.

Given that the healthcare provider has access to the Real-time Analytics Dashboard, when they compare engagement strategy metrics over the last quarter, then they should be able to identify which strategies resulted in higher patient feedback and reward participation.

A healthcare provider wants to assess the popularity of the reward program among patients based on data from the dashboard.

Given that the provider is using the Real-time Analytics Dashboard, when they check the reward redemption metrics, then they should see a detailed breakdown of rewards redeemed per survey type, along with patient feedback responses to those surveys.

Healthcare administrators evaluate the overall application performance of the Real-time Analytics Dashboard during a system review meeting.

Given that the administrators are analyzing the Real-time Analytics Dashboard, when they check for system responsiveness, then it should load all data visualizations within 2 seconds and handle at least 50 simultaneous users without performance degradation.

A healthcare provider wants to export analytics data for further reporting during a performance analysis meeting.

Given that the provider is on the Real-time Analytics Dashboard, when they choose to export the data, then the exported file should include all visualizations and raw data in a CSV format with no data loss, and should be downloadable within 30 seconds.

Communication Notifications System

"As a patient, I want to receive notifications about my rewards and surveys so that I never miss an opportunity to provide feedback and earn incentives."

Description

The Communication Notifications System will enable automated notifications to patients regarding their eligibility for rewards, upcoming surveys, and reminders to participate. This system will leverage email, SMS, and in-app notifications to ensure patients are promptly informed and motivated to engage with the feedback process. Effective communication is essential for maximizing participation rates, and this feature will seamlessly integrate with Schedulify’s patient management capabilities, ensuring consistent and timely outreach.

Acceptance Criteria

Patient receives an automated notification via email about their eligibility for rewards after completing a feedback survey.

Given a patient has completed a feedback survey, When the Communication Notifications System processes the data, Then the patient should receive an email notification within 24 hours informing them of their reward eligibility.

Patients receive reminders about upcoming surveys they are eligible to participate in.

Given a patient is eligible for a feedback survey, When the survey date is approaching (e.g., 3 days before), Then the patient should receive an in-app notification reminding them to participate.

The system sends SMS notifications to patients reminding them of their pending rewards and surveys.

Given a patient has opted in for SMS notifications, When a new survey is available or a reward is to be claimed, Then the patient should receive an SMS notification immediately after the event.

Patients can view their notification history within the application.

Given a patient logs into their account, When they navigate to the notifications section, Then they should see a history of all notifications sent regarding rewards and surveys, with timestamps.

Integration of the Communication Notifications System with the existing patient management capabilities of Schedulify.

Given the Communication Notifications System is activated, When a patient is added to the system, Then the patient should automatically be enrolled in the notification processes for rewards and surveys without manual intervention.

Patients can customize their notification preferences for receiving updates about rewards and surveys.

Given a patient accesses their account settings, When they choose to modify their notification preferences, Then the system should successfully save their choices and apply them to future notifications sent to them.

Notification templates can be customized by healthcare providers to align with their communication strategy.

Given a healthcare provider accesses the notification template settings, When they modify a notification template, Then those changes should be reflected in all future notifications sent to patients based on that template.

Feedback Incentive Reporting

"As a healthcare provider, I want detailed reports on patient feedback incentives so that I can adjust my strategies and enhance engagement with my patients."

Description

Feedback Incentive Reporting provides healthcare providers with comprehensive reports on the effectiveness of the engagement rewards system. This feature will include analytics on feedback participation rates, types of incentives that are most effective, and patient demographics of those who engage. By analyzing this data, providers can refine their strategies and optimize incentive offerings, ultimately leading to higher patient satisfaction and better feedback quality. This reporting tool will be integrated into the existing Schedulify analytics framework for seamless accessibility.

Acceptance Criteria

Accessing Feedback Incentive Reports as a healthcare provider to evaluate the effectiveness of the engagement rewards system.

Given a registered healthcare provider using Schedulify, when they navigate to the Feedback Incentive Reporting section, then they should see a dashboard displaying overall feedback participation rates and related analytics within 3 seconds.

Analyzing the types of incentives provided and their respective impact on patient engagement in feedback surveys.

Given that the healthcare provider has entered the Feedback Incentive Reporting section, when they generate a report on incentive effectiveness, then the report should categorize incentives and show a clear correlation with participation rates, with data updated in real-time.

Reviewing patient demographics data related to feedback participation to identify trends and optimize future incentive offerings.

Given that the healthcare provider has accessed the demographics section of the Feedback Incentive Reporting tool, when they filter participation by demographics, then the system should display accurate and segmented demographic data for at least the past 6 months.

Exporting feedback incentive reports for offline analysis by healthcare management teams.

Given that the healthcare provider is on the Feedback Incentive Reporting page, when they select the export option, then the system should export a comprehensive report in CSV format that includes all relevant data points without errors.

Monitoring the overall satisfaction changes correlated with changes in the engagement rewards system.

Given that the healthcare provider has accessed the analysis reports, when they view satisfaction ratings over time, then the report should reflect changes in patient satisfaction levels correlated with adjustments made to the engagement rewards system, indicating a clear trend line.

Receiving alerts for significant changes in participation rates following new incentive launches.

Given that a new incentive has been launched, when the participation rate falls below a predefined threshold, then the system should trigger an automated alert to the healthcare provider within 24 hours of the change.

Understanding the accessibility of the reporting tool from multiple devices for on-the-go analysis.

Given that a healthcare provider uses a mobile or tablet device to access Schedulify, when they login to their account and access the Feedback Incentive Reporting feature, then the interface should be fully functional and responsive, maintaining usability as on the desktop version.

Feedback Integration with Care Plans

This feature allows patient feedback to be directly integrated into their care plans. Healthcare providers can review patient insights while creating or adjusting care plans, ensuring that patient preferences and experiences are considered in their ongoing treatment.

Requirements

Patient Feedback Collection

"As a patient, I want to easily submit feedback after my appointments so that my healthcare provider can understand my experiences and adjust my care plan if necessary."

Description

The Patient Feedback Collection requirement entails developing a user-friendly interface for patients to submit feedback regarding their care experiences. This functionality will be integrated into the Schedulify platform, allowing patients to provide insights after appointments. The collected feedback will directly feed into the patient’s care plan, enabling healthcare providers to consider real-time patient experiences while making treatment decisions. This requirement is crucial for ensuring the system captures authentic patient voices, fostering engagement and trust in the care process.

Acceptance Criteria

Patient submits feedback after an appointment via the Schedulify platform.

Given a patient has completed an appointment, when they access the feedback submission interface, then they should be able to input their feedback with options for rating and comments, and submit it successfully.

Healthcare provider reviews submitted patient feedback within a care plan.

Given feedback has been submitted by a patient, when a healthcare provider accesses the patient’s care plan, then the feedback should be displayed in an easily viewable section of the care plan with the submission date.

Notification system alerts both patients and providers about new feedback submissions.

Given a patient has submitted feedback, when the submission is processed, then both the patient and the assigned healthcare provider should receive a notification via the Schedulify platform.

Feedback can be edited or deleted by the patient within a set timeframe after submission.

Given a patient has submitted feedback, when they access their feedback within 24 hours, then they should have the option to edit or delete their feedback submission.

Aggregated feedback data is available for healthcare providers to analyze trends.

Given multiple feedback submissions over a month, when a healthcare provider accesses the analytics dashboard, then they should be able to view trends and summaries of patient feedback categorized by treatment outcomes.

Patients can view their submitted feedback history.

Given a patient has submitted feedback in the past, when they navigate to their profile section in Schedulify, then they should see a history of their submitted feedback along with timestamps.

Care Plan Adjustment Alerts

"As a healthcare provider, I want to be notified when a patient submits feedback, so that I can review it alongside their care plan and make necessary adjustments based on their preferences."

Description

The Care Plan Adjustment Alerts requirement involves creating a notification system that alerts healthcare providers when new patient feedback is available. This alerts providers to review the feedback directly in the context of existing care plans during their next review session. By integrating this functionality, Schedulify enhances the responsiveness of care plans, ensuring that patient input is timely integrated into ongoing care adjustments. The goal is to foster better patient-provider communication and ensure that care reflects patient needs and preferences.

Acceptance Criteria

Healthcare provider receives a notification alerting them about new patient feedback after a patient has submitted their insights through the Schedulify system.

Given a patient has provided feedback, when the feedback is submitted, then the healthcare provider receives a notification within 5 minutes of submission indicating new feedback is available.

Healthcare provider logs into Schedulify and accesses the care plans to review the latest patient feedback before their next check-up appointment.

Given the healthcare provider is logged into Schedulify, when they access the care plans section, then they can see a list of patients with new feedback linked directly to their care plans.

Healthcare provider adjusts a patient's care plan based on their feedback and saves the changes in Schedulify.

Given the healthcare provider is viewing a patient's care plan, when they integrate the feedback and make adjustments, then the updated care plan reflects the changes made and a confirmation message is displayed confirming the updates.

A healthcare provider reviews the patient feedback while preparing for a patient follow-up appointment.

Given a patient has feedback on their care plan, when the healthcare provider selects the patient for a follow-up, then the feedback is readily accessible and clearly visible during the review session.

A healthcare provider wants to ensure that all patient feedback is acknowledged in the system.

Given multiple patient feedback submissions exist, when the healthcare provider accesses the feedback dashboard, then they can view a summary of acknowledged and unacknowledged feedback with timestamps.

Feedback Analytics Dashboard

"As a healthcare provider, I want to access an analytics dashboard of patient feedback, so that I can identify trends and make informed adjustments to care plans based on patient needs over time."

Description

The Feedback Analytics Dashboard requirement outlines the need for a comprehensive analytics feature that collates and visualizes patient feedback trends over time. This dashboard will allow healthcare providers to analyze feedback data, compare it with care plan outcomes, and make informed decisions regarding treatment efficacy. Functionality should include filtering options, various data visualization formats, and the ability to export reports. This feature will empower providers to tailor care plans based on quantitative insights derived from patient experiences, promoting a data-driven approach to healthcare delivery.

Acceptance Criteria

Patient feedback is collected and entered into the system after each appointment by providers during the consultation.

Given the patient has completed their appointment, when the provider enters feedback into the system, then the feedback should be accurately captured and stored in the patient's profile within 5 seconds.

Healthcare providers access the Feedback Analytics Dashboard to view trends in patient feedback over the past 6 months.

Given the provider is logged into the system, when they navigate to the Feedback Analytics Dashboard, then they should see a visual representation of patient feedback trends over the last 6 months with no more than a 2-second load time.

Providers filter patient feedback data to compare how different demographics respond to their care plans.

Given the provider is on the Feedback Analytics Dashboard, when they apply filters for demographics such as age and gender, then the displayed feedback data should refresh accordingly to reflect the selected filters within 3 seconds.

Providers want to export the feedback data for use in stakeholder meetings.

Given the provider has set the desired parameters for the report, when they initiate the export process, then the system should generate a downloadable report in PDF format within 15 seconds.

Providers analyze the correlation between patient feedback and care plan outcomes.

Given the provider is reviewing the analytics on the dashboard, when they compare feedback data with care plan outcomes, then they should be able to visualize this correlation clearly through graphs and charts, with no discrepancies in data representation.

Patients give feedback through a survey that is automatically analyzed by the system.

Given a patient submits feedback through the survey, when the feedback is processed, then the system should categorize it and update the analytics dashboard in real-time within 10 seconds of submission.

Healthcare providers customize the metrics displayed on their dashboard to suit their specific needs.

Given the provider has access to the dashboard, when they customize the metrics displayed, then the changes should be saved and immediately reflected without any need to refresh the page.

Follow-Up Feedback Requests

Automates reminders to patients to provide feedback on their experience after an appointment. This feature ensures that feedback is consistently gathered, making it easier for providers to maintain an ongoing dialogue with patients and continually adapt services to meet their needs.

Requirements

Automated Feedback Reminder

"As a healthcare provider, I want to automate feedback requests to patients after their appointments so that I can easily gather insights about their experiences and improve my services based on their needs."

Description

The Automated Feedback Reminder requirement entails developing a system that automatically sends post-appointment feedback requests to patients via their preferred communication channels (email, SMS, or app notifications). This system will ensure timely and consistent feedback collection, fostering an ongoing dialogue between patients and healthcare providers. By simplifying the feedback process for patients, allowing quick responses through user-friendly formats, and scheduling reminders based on appointment dates, providers can gain valuable insights into patient experiences, helping them adapt and improve services continuously.

Acceptance Criteria

Post-Appointment Feedback Collection via Email

Given a patient has completed an appointment, when the system sends a feedback request via email, then the email should be received within 24 hours of the appointment, and the email should include a direct link to the feedback form.

Post-Appointment Feedback Collection via SMS

Given a patient has completed an appointment, when the system sends a feedback request via SMS, then the SMS should be delivered within 24 hours of the appointment, and it should contain a brief message with a link to the feedback form.

Feedback Form User Experience

Given a patient accesses the feedback form via the provided link, when they respond to the feedback questions, then they should be able to submit their feedback within 5 minutes, and receive a confirmation message upon successful submission.

Multi-Channel Feedback Request Preferences

Given a patient profile includes preferred communication channels, when the appointment concludes, then the feedback request should be sent through the patient’s preferred channel (email, SMS, or app notification) as specified in their profile settings.

Feedback Request Analytics

Given feedback requests are sent out, when the provider reviews feedback metrics, then the system should display the percentage of feedback responses collected within 72 hours post-appointment, alongside any trends in patient satisfaction ratings.

Automated Reminder Resending

Given a feedback request was initially sent but not responded to, when 5 days have passed since the first feedback request, then the system should automatically resend the feedback request to the patient through the same communication channel, mentioning that their feedback is important to the provider.

System Performance Monitoring

Given the automated feedback reminder system is operational, when feedback requests are sent, then the system should log each request's timestamp and status, ensuring that 95% of reminders are delivered within the defined time frame over a 30-day period.

Customizable Feedback Forms

"As a healthcare provider, I want to customize feedback forms so that I can gather specific insights relevant to the different services I offer and improve the patient experience more effectively."

Description

The Customizable Feedback Forms requirement will allow providers to create and personalize feedback surveys tailored to specific services or appointment types. This feature lets providers ask relevant questions, guiding patients to provide meaningful insights that align with their care experiences. By integrating conditional logic, where follow-up questions can vary based on initial responses, the feedback collected will be more actionable and relevant, enabling providers to address areas that require attention, ultimately enhancing patient satisfaction and care quality.

Acceptance Criteria

Provider creates a customizable feedback form for a specific service after an appointment.

Given a provider has access to Schedulify, when they create a feedback form for a service, then the feedback form should allow for at least 10 customizable questions with options for multiple-choice, rating, and open-ended responses.

Provider adds conditional logic to the feedback form based on patient responses.

Given a feedback form created by a provider, when a patient responds to an initial question, then the system should display follow-up questions based on the response given according to the predefined logic.

Patient receives the feedback form via email after their appointment.

Given that a patient has completed their appointment, when the appointment is marked as complete, then the patient should receive an email containing a link to the customizable feedback form within 24 hours.

Provider reviews feedback collected from patients using the feedback forms.

Given that feedback forms have been submitted by patients, when the provider accesses the feedback results, then the provider should be able to view a summary of responses, including average ratings and common comments, within the application.

Provider edits an existing feedback form to update questions or logic.

Given a provider has an existing feedback form, when they navigate to the form in the system, then they should be able to edit the questions and conditional logic without losing previously collected data.

System generates reports based on feedback data collected from patients.

Given that feedback forms have been filled out by patients, when the provider requests a report, then the system should generate a report summarizing feedback trends over a specified time period.

Provider customizes the appearance of the feedback form to match their branding.

Given that a provider is creating a feedback form, when they access customization options, then they should be able to change the form's colors, logos, and font styles to align with their brand identity.

Feedback Analytics Dashboard

"As a healthcare provider, I want an analytics dashboard to visualize patient feedback data so that I can quickly identify trends and areas for improvement in my services."

Description

The Feedback Analytics Dashboard requirement involves creating a real-time analytics tool that aggregates and visualizes patient feedback data. This dashboard will provide providers with an intuitive interface to review trends, identify common themes, and monitor patient satisfaction levels over time. By enabling filtering options by appointment type, demographics, or feedback scores, providers can derive actionable insights that drive decision-making and service enhancements. This feature is critical for fostering a data-driven approach to patient care and continuous improvement.

Acceptance Criteria

Overview of the Feedback Analytics Dashboard Use Case

Given a provider accesses the Feedback Analytics Dashboard, When they select date ranges and appointment types, Then the dashboard should display the aggregate feedback data corresponding to the selected criteria.

Patient Feedback Filtering by Demographics

Given a provider is viewing feedback data on the dashboard, When they apply demographic filters (e.g., age, gender), Then the dashboard should refresh to show only the feedback data from the selected demographic group.

Visual Representation of Feedback Scores Over Time

Given a provider is on the Feedback Analytics Dashboard, When they select the 'Feedback Scores Over Time' visualization option, Then the dashboard should display a graph representing feedback scores trends over a selected period.

Identification of Common Feedback Themes

Given the provider is analyzing feedback data, When they use the theme identification feature, Then the dashboard should automatically highlight and categorize recurring feedback themes based on patient responses.

Real-Time Updates to Feedback Data

Given a patient submits feedback after an appointment, When the provider accesses the Feedback Analytics Dashboard, Then the updated feedback data should be reflected in real-time without requiring a page refresh.

Exporting Feedback Data for External Reporting

Given the provider is on the Feedback Analytics Dashboard, When they select the export feature, Then the dashboard should offer options to download the feedback data in multiple formats (CSV, PDF) for external reporting.

User-Friendly Interface for Non-Technical Users

Given a healthcare provider who is not tech-savvy, When they first navigate the Feedback Analytics Dashboard, Then the interface should present clear instructions and intuitive design elements that facilitate easy use and understanding of the dashboard functionality.

Integration with Scheduling System

"As a healthcare provider, I want feedback requests to be integrated with my scheduling system so that reminders are automatically sent based on patient appointment dates and times, ensuring timely feedback collection."

Description

The Integration with Scheduling System requirement focuses on ensuring that feedback requests are seamlessly connected to the existing appointment scheduling system. By linking appointment dates with automated feedback requests, providers can streamline the process and ensure that reminders are sent at optimal times. This integration will prevent overlaps or miscommunication, ensuring that patients receive feedback requests in a timely manner, directly correlated to their appointments, thereby enhancing the feedback collection process.

Acceptance Criteria

Patient receives a feedback request email 24 hours after their scheduled appointment through the automated system.

Given a patient has an appointment scheduled, when the appointment ends, then an automated feedback request email is sent to the patient within 24 hours.

The feedback request includes a direct link for the patient to provide feedback easily.

Given the feedback request is generated, when the email is sent, then it must contain a clickable link that directs the patient to the feedback form.

Providers can view a list of patients who received feedback requests after their appointments.

Given the feedback request has been sent, when the provider accesses the feedback management dashboard, then they should see a list of patients grouped by appointment date who received feedback requests.

Patients who have appointments rescheduled also receive updated feedback requests.

Given a patient's appointment is rescheduled, when the rescheduled appointment date is set, then a new feedback request should be generated and sent to the patient's email after the new appointment time.

Feedback requests are sent only to patients who have completed their appointments.

Given a patient is scheduled for an appointment, when the appointment is marked as completed, then the feedback request should be triggered; if not completed, no request is sent.

Feedback collection metrics are tracked in real-time for providers to assess response rates.

Given feedback requests have been sent, when the provider views the feedback collection dashboard, then real-time metrics for response rates should be displayed accurately.

Multi-Language Support for Feedback Requests

"As a patient, I want to receive feedback requests in my preferred language so that I can easily understand and respond to them, ensuring my voice is accurately represented."

Description

The Multi-Language Support for Feedback Requests requirement ensures that all feedback communications—including surveys and reminders—are available in multiple languages based on patient preferences. By facilitating communication in a patient's preferred language, the feature aims to increase response rates and ensure inclusivity, allowing a broader range of patients to share their experiences authentically. This capability will also align with overall patient-centered care objectives and improve overall engagement in feedback processes.

Acceptance Criteria

As a patient who speaks Spanish, I want to receive feedback requests and surveys in my preferred language after my appointment, so that I can accurately share my experience without language barriers.

Given that the patient has selected Spanish as their preferred language, when the feedback request is sent after the appointment, then the content of the request should be fully translated into Spanish.

As a healthcare provider, I want to ensure that feedback requests are sent in the preferred language of each patient, to maintain effective communication and gathering of feedback.

Given that a patient's preferred language is set in their profile, when the feedback request is generated, then it should automatically use the patient's selected language for all communications.

As a practice administrator, I want to verify that multi-language support for feedback requests functions correctly, ensuring diverse patient populations are catered to effectively.

Given that a patient selects a preference for French, when sending a feedback request, then the survey shall be presented in French and successfully collected responses should also reflect this language setting.

As a patient, I want to confirm that I can switch my preferred language for feedback communication at any time, so I can receive feedback requests in my current preferred language.

Given that a patient has opted to update their language preference in their profile, when the feedback request is sent, then it should reflect the updated language preference immediately without delay.

As a developer, I need to ensure that the system supports the inclusion of multiple languages for feedback requests to cater to the needs of different patient groups.

Given that the system has been programmed with multiple languages for feedback communications, when tested, then all supported languages should display correctly in the feedback requests without errors or missing translations.

As a healthcare provider, I want to ensure that translated feedback questions are culturally appropriate and relevant for each target language to engage patients effectively.

Given that a feedback request is generated, when the content is translated, then the system must validate that all translated questions accurately reflect the cultural context and language nuances of each demographic.

Dynamic Language Selector

Allows users to easily switch between languages at any point in the Schedulify interface. This feature ensures that patients can navigate the system in their preferred language, providing an intuitive user experience that fosters engagement and reduces confusion.

Requirements

Language Preference Storage

"As a patient, I want to save my language preference in Schedulify so that every time I log in, I can use the application in my preferred language without needing to reselect it."

Description

The feature should allow users to set and save their preferred language settings. This ensures that when a patient logs in or returns to the Schedulify system, their interface appears in the chosen language without requiring them to select it again. This capability enhances user convenience and fosters a more personalized interaction with the system, improving the overall user experience and engagement.

Acceptance Criteria

User sets a preferred language for the first time during account creation.

Given a new user in the Schedulify system, when they select their preferred language during the account setup process, then the system should save this language preference for future sessions.

User logs in to Schedulify after setting their language preference.

Given a user with a saved language preference, when they log back into Schedulify, then the interface should display in the previously selected language without requiring any further selection.

User changes their language preference in the settings menu.

Given a user on the settings page, when they select a new language option and save the changes, then the system should update the language preference and reflect this change the next time the user logs in.

User interacts with the system after language preference has been set.

Given a user has set a language preference, when they navigate through the Schedulify interface, then all displayed text and labels should be rendered in the selected language appropriately.

System retrieves the language preference after a user returns to the platform after a period of inactivity.

Given a user who has not accessed Schedulify for a significant duration, when they return and log in, then the system should retrieve and display the interface in their saved language preference without any additional input needed from the user.

User tests the language switch functionality after saving a preference.

Given a user with a saved language preference, when they use the dynamic language selector to switch to a different language, then the system should immediately update the interface to the newly selected language without any delay.

User accounts where no language preference has been set.

Given a user who has never set a language preference, when they log in for the first time, then the system should prompt them to select their preferred language before proceeding to the main interface.

Real-time Language Switching

"As a bilingual healthcare provider, I want to switch languages dynamically in Schedulify so that I can assist patients who speak different languages during our interaction without interruption."

Description

The system must implement a dynamic language switching mechanism that allows users to change languages seamlessly during use. This feature should be responsive, ensuring that any language change immediately updates the interface without requiring a page refresh. This provides an enhanced user experience and accommodates multilingual users who may need to switch language mid-session.

Acceptance Criteria

User switches from English to Spanish while booking an appointment to test the dynamic language feature.

Given the user is on the appointment booking screen in English, when they select Spanish from the language dropdown, then the entire interface including buttons, labels, and messages should immediately update to Spanish without a page refresh.

A patient navigates through several sections of the Schedulify interface and switches languages multiple times.

Given the user has switched languages at least three times during their session, when they return to any previously visited section, then the interface should display all content in the latest selected language without delays or glitches.

A healthcare provider demonstrates the language switching feature during a training session.

Given the provider is demonstrating the system in a training session, when they switch from French to German, then all instructional texts, tooltips, and alerts on the screen should instantly refresh in German, ensuring clarity of instructions in real-time.

A user reviews their appointment details in multiple languages.

Given the user is viewing their appointment details in Portuguese, when they click the language selector and choose German, then all details including date, time, and description should reflect the change instantly in German, maintaining the context of their appointment.

A user encounters an error message and switches the language to check if it changes appropriately.

Given the user encounters an error message in English, when they switch the interface to Italian, then the error message should immediately update to the corresponding Italian translation, ensuring correct information delivery regardless of language preference.

The system undergoes usability testing with users who are multilingual during beta testing.

Given that multiple users with different language preferences are testing the system, when they switch languages while interacting with various features, then at least 90% of users should report that the language change was seamless and did not interrupt their workflow.

Multilingual Support for Reminder Notifications

"As a patient, I want to receive my appointment reminders in my preferred language so that I clearly understand my schedule and do not miss my appointments."

Description

All automated reminder notifications sent by Schedulify should support multiple languages. The system must allow the scheduling admin to configure reminder messages in different languages based on patient preferences. This ensures that patients receive confirmations and reminders in a language they understand, thereby reducing misunderstandings and missed appointments.

Acceptance Criteria

Scenario 1: Configuring Language Preferences for Reminder Notifications

Given a scheduling admin in the Schedulify interface, when they navigate to the notification settings, then they can configure reminder messages in multiple languages based on individual patient preferences.

Scenario 2: Sending Reminder Notifications in Selected Languages

Given a patient who has selected their preferred language, when an appointment reminder is sent, then the reminder notification should be delivered in the patient's chosen language.

Scenario 3: Language Support in Automated Reminder Templates

Given multiple reminder templates available in the system, when the scheduling admin selects a template for a patient, then the template must support at least three languages: English, Spanish, and French.

Scenario 4: Notification Delivery via Different Channels

Given a patient who receives reminders via multiple channels (SMS, email), when the reminder is sent, then it should be sent in the patient's preferred language across all selected channels.

Scenario 5: Language Change During Appointment Scheduling

Given a patient scheduling an appointment via the Schedulify interface, when they change their language preference before confirming the appointment, then the reminder notification should reflect the newly selected language.

Scenario 6: Testing Reminder Notifications for Different Languages

Given the system supports multiple languages, when reminders are triggered, then tests should confirm that the notification displays correctly in all configured languages with no errors in text or formatting.

Scenario 7: Tracking Patient Engagement with Language-Specific Reminders

Given the system's capability of tracking notification interactions, when a reminder is sent out in a specific language, then the engagement metrics should reflect how many patients opened and responded to the reminder based on their language preference.

Comprehensive Language Library

"As a healthcare provider, I want Schedulify to support multiple languages with accurate translations so that I can serve patients from various backgrounds effectively."

Description

Develop a comprehensive language library that supports a wide range of languages and dialects, allowing diverse patient populations to use Schedulify effectively. This library should include not only static translations but also adapt to regional dialects and medical terminology, providing accurate and context-appropriate translations.

Acceptance Criteria

Users can switch languages at any point in the appointment scheduling process without losing their progress or having to start over.

Given a user is in the middle of scheduling an appointment, when they select a different language from the language selector, then the interface should immediately update to display the selected language without losing any entered appointment details.

Healthcare providers need to ensure that all medical terminology is accurately translated for both patients and staff in their preferred language at every system interface.

Given a user accesses the medical terminology section in their preferred language, when they view the terms, then all terms must be correctly translated, adapting to specific regional dialects and medical jargon.

Patients use the language library to understand appointment reminders and notifications in their preferred language.

Given a patient receives an appointment reminder notification, when they check the notification in their preferred language, then the message must accurately reflect the translated content based on the medical context and language selected.

Users from diverse backgrounds interact with Schedulify during different stages of the patient onboarding process.

Given a user is in the onboarding process, when they choose their preferred language from the language library, then all onboarding steps should be displayed in that language including forms and instructions tailored to their cultural context.

All system help documentation and user guides should be available in multiple languages, reflecting the comprehensive language library.

Given a user accesses the help section of Schedulify, when they select their preferred language from the language options, then all help documentation must be fully accessible, accurately translated and culturally appropriate for understanding.

Users switch languages during a live chat support session for immediate assistance.

Given a user is engaged in a live chat support session and needs assistance in a different language, when they click the language selector to switch languages, then the chat interface must refresh to support the selected language without interruption of the conversation.

After the implementation of the language library, user feedback needs to be collected to assess satisfaction with translations and overall usability.

Given that the comprehensive language library has been implemented, when users complete a scheduling task, then they should be prompted to rate their satisfaction regarding language accuracy and ease of use on a scale of 1 to 5.

User Feedback Mechanism for Language Translation

"As a user, I want to provide feedback on language translations in Schedulify so that I can help improve the accuracy and effectiveness of the language support feature for all users."

Description

Create a feedback mechanism within the application that allows users to report issues or suggest improvements to language translations. This will help continually enhance the language feature based on user experiences and ensure accuracy and satisfaction.

Acceptance Criteria

User submits feedback on a language translation error when using the Schedulify application.

Given the user is viewing a translated section of the Schedulify interface, when the user clicks on the 'Feedback' button, then they should be able to submit a description of the issue, select the affected language, and successfully send the feedback.

Admin reviews submitted feedback regarding language translations.

Given the admin is logged into the backend of Schedulify, when they navigate to the feedback section, then they should see a list of all submitted feedback along with status indicators for each report.

User receives a confirmation after submitting feedback on language issues.

Given the user has successfully submitted feedback about a translation issue, when the submission process is complete, then the user should see a confirmation message indicating that their feedback has been received and is under review.

User can view past feedback submissions and their statuses.

Given the user is accessing their feedback history in the Schedulify application, when they navigate to the 'My Feedback' section, then they should see a list of their previous submissions along with the current status of each submission.

System analyzes feedback trends to identify common issues in language translation.

Given the admin is analyzing user feedback reports, when they generate a report based on the feedback data, then they should be able to view trending issues and common suggestions regarding language translations over a specified time period.

User is notified about updates made based on their feedback submissions.

Given a user has previously submitted feedback about a language translation issue, when an update or improvement is made in the system based on that feedback, then the user should receive a notification about the update via email or in-app notification.

Localized Content Delivery

Delivers appointment-related content, notifications, and educational resources in the user's selected language. By providing relevant information in the patient's native language, this feature enhances understanding, promotes informed decision-making, and ensures effective communication throughout the healthcare process.

Requirements

Multilingual User Interface

"As a patient who speaks Spanish, I want to be able to navigate Schedulify in my native language so that I can understand all features and options without any language barriers."

Description

The Multilingual User Interface requirement enables Schedulify to provide an interface that can be switched between multiple languages, allowing users to select their preferred language for ease of navigation. This feature would enhance user experience by accommodating diverse patient demographics, ultimately leading to improved patient engagement and satisfaction. Additionally, implementing this functionality would ensure that healthcare providers can cater to a broader audience by removing language barriers and allowing users to interact seamlessly with the scheduling platform, thus promoting effective communication and reducing confusion during the scheduling process.

Acceptance Criteria

User selects a preferred language from the Schedulify interface when logging in for the first time.

Given a user accessing Schedulify for the first time, when they are presented with the language selection option, then they should be able to choose a language from a list that includes at least English, Spanish, and Mandarin, and the interface should display in the selected language immediately after selection.

A bilingual patient wants to switch between languages during the scheduling process.

Given a bilingual user actively scheduling an appointment, when they click on the language toggle button, then the UI should switch languages without any disruptions and maintain the current context of the scheduling flow without losing previously entered information.

Healthcare provider checks the scheduling interface after changing the language setting.

Given a healthcare provider has changed the language setting on their account, when they navigate through the Schedulify dashboard, then all interface elements, including menu options and notifications, should display in the newly selected language consistently across all pages.

A non-English speaking patient receives appointment reminders in their preferred language.

Given a patient who selected Spanish as their preferred language for communication, when an appointment reminder is sent out, then the reminder message should be generated and delivered in Spanish without any errors or omissions in key information.

User accesses help resources and FAQs in their chosen language.

Given a user is seeking assistance from the help section, when they select their preferred language, then all help documents and FAQs should be displayed in that language, ensuring that all critical information is accurately translated.

A healthcare administrator evaluates the language options available in the system.

Given a healthcare administrator is logged into the settings panel of Schedulify, when they review the language settings, then they should see an option to add or remove languages that will be offered to users, with the able to save changes successfully.

Personalized Notification Settings

"As a patient, I want to personalize my notification settings to receive appointment reminders in my preferred language and format (email, SMS, or app notification) so that I can stay informed in a way that suits me best."

Description

The Personalized Notification Settings requirement allows users to customize their notification preferences related to appointment reminders, educational resources, and updates in their selected language. This functionality empowers patients to choose how and when they receive notifications, thereby increasing engagement and ensuring they do not miss important information. It also helps healthcare providers reach their patients effectively, enhancing communication and care delivery by delivering the right information at the right time based on individual preferences.

Acceptance Criteria

User selects their preferred language for notifications during the initial setup of the Schedulify app.

Given the user is setting up their Schedulify account, when they select a language from the language options, then the system saves this preference and uses it for all future notifications.

User receives appointment reminder notifications in their selected language before an upcoming appointment.

Given the user has an appointment scheduled, when the reminder notification is sent, then it is delivered in the language selected by the user during their initial setup.

User modifies their notification preferences for receiving appointment reminders, educational resources, and updates.

Given the user accesses the notification settings, when they change their preferences for appointment reminders to 'Email' and educational resources to 'SMS', then the system updates the preferences and confirms the changes to the user.

User receives a confirmation message in their selected language after updating their notification settings.

Given the user has updated their notification settings, when the changes are saved, then a confirmation message displays in the user's selected language, confirming successful updates.

User attempts to select a language that is not supported in the app.

Given the user is in the language selection screen, when they select an unsupported language, then an error message appears indicating that the selected language is not available.

User receives educational resources and updates via their chosen notification method in their selected language.

Given the user has subscribed to receive educational resources via push notifications, when new resources are available, then they are notified in their selected language through push notifications.

User unsubscribes from notification types and receives an confirmation in their selected language.

Given the user unsubscribes from appointment updates, when the unsubscribing action is completed, then a confirmation message is displayed in their selected language stating that they will no longer receive appointment update notifications.

Educational Resources Localization

"As a patient, I want to access educational materials about my treatment options in my native language so that I can make informed decisions about my health."

Description

The Educational Resources Localization requirement aims to provide appointment-related educational materials and resources in various languages, ensuring that patients can access important health information relevant to their appointments in their native language. This feature will enhance patient understanding of their health conditions and treatment options, fostering informed decision-making and better health outcomes. It integrates with existing resource databases and ensures that all materials are updated and available in multiple languages, promoting inclusivity and accessibility in healthcare education.

Acceptance Criteria

Accessing Educational Resources in a Native Language

Given a patient has selected their preferred language in their profile, When they view the educational resources related to their appointment, Then all displayed materials should be available in the selected language and accurately translated.

Updating Language Preferences

Given a patient is logged into their account, When they update their language preference in the settings, Then the update should be saved and reflected in their profile immediately without requiring a system restart.

Resource Availability Across Languages

Given multiple languages are supported for educational resources, When a user searches for educational materials related to a specific health condition, Then the system should display resources available in the user's selected language and indicate any materials that are not translated yet.

Real-time Notifications for Newly Added Resources

Given that new educational resources are added in a particular language, When a patient logs in and their selected language matches, Then they should receive a notification about the new resources available.

Integration with Existing Resource Databases

Given the backend resource database stores materials in various languages, When an educational resource is requested in a specific language, Then the system should retrieve the correct resource from the database promptly with no errors in translation.

Feedback on Educational Resource Comprehension

Given a patient has accessed an educational resource in their preferred language, When they complete viewing the material, Then they should be prompted to provide feedback on their understanding of the content, and the feedback should be stored for future improvements.

Real-time Translation Services

"As a non-English speaking patient, I want to have access to real-time translation services during my appointment scheduling so that I can communicate effectively with my healthcare provider and understand my treatment options."

Description

The Real-time Translation Services requirement provides users with access to live translation during appointment scheduling and consultations, ensuring effective communication between patients and healthcare providers regardless of the language spoken. This capability uses advanced language processing technologies to facilitate immediate translation of conversations, helping to eliminate misunderstandings and enhance the quality of care provided. Implementing this feature underscores Schedulify’s commitment to supporting diverse patient populations and improving overall patient-provider interactions.

Acceptance Criteria

Patient Accessing Live Translation During Appointment Scheduling

Given a patient selects a preferred language in Schedulify, when they initiate the appointment scheduling process, then the application provides real-time translation of all interface elements and instructions in the selected language without any delays.

Healthcare Provider Utilizing Live Translation During Consultations

Given a healthcare provider begins a consultation with a patient who speaks a different language, when the provider speaks, then the app translates their spoken words into the patient's selected language instantly, ensuring both parties can communicate effectively.

Instant Feedback from Patients on Translation Accuracy

Given that a consultation has taken place using the live translation service, when the patient completes a feedback form, then they must rate the translation accuracy with an option for additional comments, allowing for continuous improvement.

Emergency Appointment Scheduling with Live Translation

Given an emergency appointment is being scheduled, when a patient who speaks a different language uses the service, then the translation service must operate flawlessly to capture critical information in real-time, ensuring urgent care needs are met.

Translation of Notification Messages for Patients

Given a patient has opted into receiving appointment reminders, when the system sends a notification, then the message should be delivered in the patient’s selected language, reflecting accurate translation in tone and content.

Performance Monitoring of Real-Time Translation Service

Given the translation services are live during an appointment, when the session ends, then system logs must capture both average response time and translation accuracy metrics for review and enhancement.

User Training for Effectively Using Translation Services

Given that new users are onboarded, when they go through the training module, then they must demonstrate a clear understanding of how to activate and use the real-time translation feature, as validated by a short quiz or interactive tutorial.

Feedback Mechanism for Localized Content

"As a patient, I want to give feedback on the educational resources I received in my language so that the healthcare providers can improve the quality and relevance of the information offered."

Description

The Feedback Mechanism for Localized Content requirement enables users to provide feedback on the localized content, including the accuracy of translations and the relevance of the information provided. This feedback loop is crucial for continuously improving localized content, ensuring that it meets the needs and expectations of diverse user groups. By integrating analytics and user feedback, healthcare providers can improve their communication strategies and tailor resources more effectively to serve their patients better, thereby enhancing patient satisfaction and overall service quality.

Acceptance Criteria

User submits feedback on translated appointment notifications.

Given a user receives an appointment notification in their native language, when they review the translation and select 'Provide Feedback', then they should be able to rate the accuracy of the translation from 1 to 5 and submit additional comments.

Users access educational resources in their chosen language.

Given a user selects their preferred language in the app settings, when they access the educational resources page, then all content should be presented in the user's selected language without errors or omissions.

Healthcare providers analyze feedback for localized content.

Given healthcare providers have received feedback from users regarding localized content, when they view the feedback reports, then they should see summarized analytics on the accuracy ratings and user comments to assess improvements needed.

User receives notifications for new content in their language.

Given there is new localized content available, when a user logs into the app, then they should receive a notification in their native language about the new content with a prompt to view it.

User reports an issue with localized content accuracy.

Given a user identifies an inaccuracy in the localized content, when they select 'Report an Issue' from the content page, then they should be able to describe the issue and submit it for review.

Users are prompted to provide feedback after accessing localized content.

Given a user has finished viewing localized content, when they complete the viewing, then a feedback prompt should appear asking them to rate the content and leave comments within a set timeframe.

Cultural Contextualization

Incorporates culturally relevant phrases, idioms, and examples related to healthcare to resonate with a diverse patient demographic. This feature helps to bridge communication gaps, making interactions more meaningful and comfortable for patients, ultimately improving their overall experience with Schedulify.

Requirements

Cultural Phrase Library

"As a healthcare provider, I want access to a cultural phrase library so that I can better communicate with patients from diverse backgrounds and make them feel more comfortable during their appointments."

Description

Develop a comprehensive library of culturally relevant phrases, idioms, and examples related to healthcare that can be integrated into the Schedulify interface. This library will serve as a resource for healthcare providers to tailor their communication based on the cultural background of their patients. The phrases should be carefully curated to ensure accuracy and sensitivity, making the language used in appointments more relatable and understandable for patients. This requirement is crucial for improving patient-provider interactions and enhancing the overall patient experience, by fostering an environment of trust and understanding through culturally competent communications.

Acceptance Criteria

Healthcare provider wants to select culturally relevant phrases when communicating with a patient during an appointment.

Given a healthcare provider is in the Schedulify interface, when they access the Cultural Phrase Library, then they should see a categorized list of culturally relevant phrases specific to the patient's background.

A patient self-scheduling an appointment needs to see culturally relevant information in their appointment confirmation email.

Given a patient schedules an appointment through Schedulify, when they receive a confirmation email, then the email should include selected culturally relevant phrases that match the patient's cultural context.

Healthcare providers aim to personalize their communication in real-time during patient appointments using the Cultural Phrase Library.

Given a healthcare provider is conducting a virtual appointment, when they utilize the Cultural Phrase Library, then they can insert culturally relevant phrases into their communication in real-time with no lag or error.

A system admin needs to upload and manage new culturally relevant phrases in the library.

Given a system admin is logged into the Schedulify backend, when they access the Cultural Phrase Library management system, then they should be able to add, edit, or delete phrases with confirmation prompts for changes.

Healthcare providers want to track the usage of culturally relevant phrases in patient interactions.

Given a healthcare provider uses the Cultural Phrase Library, when they review their interaction logs, then they should see metrics indicating which culturally relevant phrases were utilized during appointments.

Compliance regulations require the Cultural Phrase Library to be reviewed for sensitivity and accuracy.

Given the cultural phrases are curated for the library, when a quarterly review is conducted, then at least 95% of the phrases should meet the established sensitivity and accuracy standards as verified by a diverse review committee.

Dynamic Language Adaptation

"As a patient, I want Schedulify to automatically adjust communication to my preferred language and cultural context so that I receive reminders and information that I can easily understand and relate to."

Description

Implement a dynamic language adaptation feature that detects the preferred language and cultural context of the patient based on their profile and previous interactions. This feature will allow Schedulify to automatically adjust the language used in communications and reminders, ensuring that patients receive messages that reflect their cultural context and language preferences. This capability is essential for enhancing patient engagement, reducing frustration, and increasing appointment adherence as it ensures the information conveyed is understood by the patient in their preferred manner.

Acceptance Criteria

Patient receives an appointment reminder in their preferred language and cultural context prior to their scheduled visit.

Given a patient has a profile with a specified preferred language, when the appointment reminder is generated, then the reminder should be sent in the patient's preferred language and include culturally relevant phrases.

Scheduling a new appointment for a patient who speaks a different language than the default system language.

Given a healthcare provider is scheduling an appointment for a patient who speaks a different language, when entering the patient's information, then the system should display the interface and prompts in the patient's preferred language.

Updating a patient's language preference at the time of their first appointment.

Given a patient completes registration for the first time, when they select their preferred language during the registration process, then the system should save this preference and use it for all future communications and interactions.

Receiving feedback from patients about their communication experience after their appointments.

Given a patient completes an appointment, when they receive a feedback survey, then the survey should include questions about the clarity and comfort of the language used in communication and their cultural relevance.

A patient who has previously scheduled multiple appointments receives confirmations in their preferred language.

Given a patient has a history of scheduling appointments and their language preference is recorded, when they schedule a new appointment, then the confirmation should automatically be sent in their previously indicated preferred language.

Healthcare provider updates their preferred communication language for multiple patients during a group session.

Given a healthcare provider manages a group of patients with varying language preferences, when they update the preferred language for any patient, then the system should apply this change to all future communications for that patient without error.

Reviewing system logs to ensure language adaptation occurs correctly for patient communications.

Given system administrators access the logging functionality, when reviewing communication logs, then they should find records of language preferences being applied accurately for patient interactions across all communication channels.

Cultural Sensitivity Training for Providers

"As a healthcare provider, I want to undergo cultural sensitivity training so that I can interact more effectively with patients from diverse backgrounds and provide better care."

Description

Create a training module focused on cultural sensitivity for healthcare providers using Schedulify. This module will educate providers on various cultural norms, values, and communication styles, helping them to better understand and respect the diverse backgrounds of their patients. The training will include resources, case studies, and interactive scenarios that will prepare providers to navigate cultural differences effectively, enhancing their interactions with patients and leading to improved care outcomes.

Acceptance Criteria

Cultural Sensitivity Training Completion for Providers

Given a healthcare provider enrolled in the cultural sensitivity training module, when they complete all training modules and pass the final assessment with a score of at least 80%, then their training is considered complete and will be recorded in the Schedulify system.

Assessment Effectiveness in Improving Provider-Patient Interaction

Given healthcare providers who have completed the cultural sensitivity training, when they interact with patients from diverse backgrounds, then at least 90% of surveyed patients report feeling understood and respected in their care experience within three months of their provider's training completion.

Resource Availability and Accessibility

Given the cultural sensitivity training module, when providers access the training resources, then all materials including case studies and interactive scenarios should be accessible online and fully functional on all devices used by the providers.

Interactive Scenario Participation Requirement

Given the interactive scenarios in the cultural sensitivity training, when a healthcare provider participates in an interactive scenario, then they must demonstrate an understanding of cultural nuances by responding correctly to at least 75% of the scenario prompts.

Feedback Mechanism for Continuous Improvement

Given that the cultural sensitivity training module has been in use for three months, when feedback is collected from providers, then at least 85% of providers must indicate that the training was valuable and applicable to their practice.

Integration of Cultural Sensitivity Training Results in Patient Care Metrics

Given the implementation of cultural sensitivity training for providers, when analyzing patient care metrics six months post-training, then there should be a measurable increase in patient satisfaction scores by at least 15% compared to the baseline before the training was rolled out.

Documentation of Training Success in Provider Profiles

Given that providers complete the cultural sensitivity training, when their profiles are updated in the Schedulify system, then their profiles must reflect the completion of the training and include the training date and assessment score.

Feedback System for Cultural Relevance

"As a patient, I want to provide feedback on the cultural relevance of my interactions with Schedulify so that I can help improve the service for myself and others in my community."

Description

Establish a feedback mechanism that allows patients to provide input on the cultural relevance and effectiveness of the communications they receive through Schedulify. This system will enable users to rate the usefulness of culturally contextualized phrases and provide suggestions for improvement. The feedback collected will be used to continually refine and expand the cultural phrase library, ensuring that it remains relevant and effective in meeting patient needs. This will also foster a sense of involvement and agency among patients, improving their overall experience with the platform.

Acceptance Criteria

Patient provides feedback on a culturally contextualized message received after their appointment.

Given a patient receives a culturally contextualized message, when they access the feedback system, then they should be able to rate the message on a scale from 1 to 5 and leave comments on its relevance and effectiveness.

Administrator reviews patient feedback to assess cultural relevance of phrases used.

Given feedback has been submitted by patients, when an administrator accesses the feedback dashboard, then they should see a summary of ratings and comments categorized by cultural phrases to facilitate analysis.

Patient submits suggestions for new culturally relevant phrases through the feedback system.

Given a patient is using the feedback system, when they enter a suggestion for a new phrase and submit it, then their suggestion should be saved and acknowledged with a confirmation message.

Feedback submission process for cultural relevance is tested by users.

Given a user has completed a feedback submission, when they finish the process, then they should receive a notification confirming the feedback was successfully submitted without errors.

System gathers data on the effectiveness of cultural phrases based on patient feedback.

Given multiple feedback submissions have been collected, when the system compiles this data, then it should generate a report outlining the overall effectiveness ratings and common suggestions for improvement.

Patients receive reminders to provide feedback after their appointments.

Given a patient completed an appointment, when the feedback reminder is triggered, then the patient should receive a notification via their preferred contact method prompting them to provide feedback.

Cultural phrase library is updated based on patient feedback.

Given feedback has been analyzed, when actions are taken to update the cultural phrase library, then new phrases that meet patient needs should be added and communicated to users through a system notification.

Integration with Existing EHR Systems

"As a healthcare provider, I want Schedulify to integrate with our EHR system so that I can utilize patient data to personalize my communication and improve interactions with culturally diverse patients."

Description

Ensure that the cultural contextualization features seamlessly integrate with existing Electronic Health Record (EHR) systems used by healthcare providers. This requirement focuses on facilitating data exchange between Schedulify and EHR systems to access patient demographics and preferences, which can inform the cultural contextualization efforts. This integration is critical for providing personalized care and communication strategies that are informed by patients' cultural backgrounds, enabling a more holistic approach to healthcare.

Acceptance Criteria

Integration of Cultural Contextualization with EHR Systems during Patient Check-In Process

Given that a patient is checking in for their appointment, when the EHR system communicates demographic data to Schedulify, then the cultural contextualization feature should retrieve and display relevant cultural phrases and idioms tailored to the patient's background.

Real-Time Data Synchronization between Schedulify and EHR Systems

Given that a healthcare provider updates a patient's cultural preference in the EHR, when this change is made, then Schedulify should reflect this update in real-time without delays or data discrepancies.

User Feedback on Cultural Contextualization Effectiveness

Given that providers have used the cultural contextualization feature during patient interactions, when they provide feedback through a survey, then at least 85% of providers should report improved patient engagement and satisfaction due to the culturally contextualized communication.

Automated Reminder System Incorporating Cultural Contextualization

Given that a patient's appointment reminder is sent via Schedulify, when it includes cultural context based on previous interactions, then the message should use at least one culturally relevant phrase or idiom appropriate to the patient's background.

Training for Healthcare Staff on Utilizing Cultural Contextualization

Given that a training session is conducted for healthcare staff on using Schedulify's cultural contextualization feature, when the staff completes the training, then at least 90% should demonstrate understanding through a post-training assessment with a minimum passing score of 80% or higher.

Reporting on the Impact of Cultural Contextualization on Appointment No-Shows

Given that Schedulify tracks no-show rates, when analyzing data over a six-month period post-implementation of cultural contextualization, then the no-show rate should decrease by at least 15% compared to the six months prior to implementation.

Multilingual Support Chatbot

A virtual assistant that provides real-time responses and support in multiple languages. Patients can interact with the chatbot for scheduling assistance, appointment inquiries, and feedback in their preferred language, ensuring accessibility and prompt resolution of issues.

Requirements

Multilingual Chatbot Responses

"As a non-English speaking patient, I want to interact with a chatbot in my language so that I can easily schedule appointments and get information without language barriers."

Description

The multilingual chatbot must be capable of processing and responding to user inquiries in at least 10 different languages. This functionality will allow patients to communicate in their preferred language, enhancing the overall user experience and ensuring greater accessibility for non-English speaking individuals. The integration will involve employing natural language processing (NLP) technologies to recognize and translate inquiries accurately, providing quick and efficient responses. This capability is crucial for catering to diverse patient demographics and ensuring effective communication between healthcare providers and patients in the Schedulify system.

Acceptance Criteria

Patient Initiating a Chat Session for Appointment Scheduling in Their Preferred Language

Given a patient initiates a chat session in their preferred language, when they ask for an appointment, then the multilingual chatbot should accurately schedule the appointment and confirm it in the same language without requiring additional assistance.

User Inquiring About Existing Appointments in Different Languages

Given a patient interacts with the chatbot to inquire about existing appointments in a language different from English, when they provide their identification details, then the chatbot should retrieve and display the correct appointment information in the selected language.

Providing Feedback Through Multilingual Chatbot

Given a patient wants to provide feedback after their appointment in their preferred language, when they submit their feedback through the chatbot, then the chatbot should confirm receipt of the feedback and provide an acknowledgment in the same language.

Chatbot Handling Unrecognized Queries in Multiple Languages

Given a patient asks a question that the chatbot does not recognize in their preferred language, when the chatbot detects an unrecognized query, then it should respond with a message suggesting alternative queries and offer assistance in both the user's language and English.

Multilingual Chatbot's Response Speed During Peak Hours

Given multiple patients are interacting with the chatbot simultaneously during peak hours, when a patient interacts with the chatbot, then the average response time should not exceed 3 seconds for any user across all supported languages.

Integration of Chatbot Responses with Healthcare Providers' Systems

Given a chatbot interaction occurs, when a patient completes their inquiries, then all interaction logs and appointment details should be automatically updated in the healthcare provider's system in real-time, ensuring data accuracy in the patient's preferred language.

Contextual Awareness for Chatbot

"As a returning patient, I want the chatbot to remember my previous interactions so that I receive personalized assistance tailored to my specific needs and preferences."

Description

The chatbot should possess contextual awareness to provide personalized responses based on user interaction history. By remembering previous conversations and preferences, the chatbot can offer tailored support and suggestions, improving user engagement and satisfaction. This feature will require the implementation of a robust backend database to track interactions and facilitate personalized recommendations. Contextual awareness will significantly enhance the user experience by creating a more intuitive and human-like interaction process, thus encouraging trust and reliance on the chatbot for scheduling needs.

Acceptance Criteria

Patient interacts with the chatbot to inquire about available appointment times based on their previous preferences.

Given the patient has a previous interaction history, when they ask for available appointment times, then the chatbot should respond with relevant options considering their preferred time slots and appointment types.

A patient asks the chatbot for assistance in rescheduling a missed appointment.

Given the patient has a scheduled appointment history, when they request to reschedule a missed appointment, then the chatbot should retrieve the missed appointment details and offer alternative times based on previous preferences.

A patient provides feedback through the chatbot after their appointment experience.

Given the patient has completed an appointment, when they submit feedback about their experience, then the chatbot should log this feedback and acknowledge receipt, while also referencing their past interactions to personalize the response.

A patient interacts with the chatbot in a language different from their previous sessions.

Given that the patient has used the chatbot in a specific language previously, when they initiate a conversation in a new language, then the chatbot should seamlessly switch to the new language and maintain contextual awareness of their past requests.

A patient asks the chatbot about their next steps for a previously scheduled procedure.

Given the patient has a scheduled procedure, when they inquire about next steps, then the chatbot should provide personalized instructions based on the patient’s prior interactions and procedure details.

Integration with Appointment Management System

"As a scheduling coordinator, I want the chatbot to be integrated with our appointment system so that patient interactions through the chatbot directly update our schedules without manual entry, saving time and reducing errors."

Description

The multilingual chatbot must seamlessly integrate with the existing appointment management system of Schedulify. This integration will ensure that all scheduling requests, cancellations, and modifications are accurately reflected in real-time, enhancing operational efficiency and reducing administrative errors. The feature will necessitate the development of APIs that allow the chatbot to communicate effectively with the backend scheduling system. By automating scheduling tasks through chatbot interactions, healthcare providers can focus more on patient care rather than administrative burdens.

Acceptance Criteria

Chatbot responds accurately in English for appointment scheduling requests.

Given a user selects English as their preferred language, when they ask the chatbot to schedule an appointment, then the chatbot should confirm the appointment in English, displaying the date and time clearly.

Chatbot processes scheduling requests in Spanish.

Given a user selects Spanish as their preferred language, when they request to modify an appointment, then the chatbot should correctly process the request and provide confirmation in Spanish.

Integration with the existing appointment management system reflects real-time updates from the chatbot.

Given a user cancels an appointment through the chatbot, when the cancellation is confirmed, then the appointment should be removed from the schedule in the appointment management system within 5 minutes.

Chatbot provides feedback to users in their selected language.

Given a user submits feedback in French, when the feedback is sent, then the chatbot should acknowledge the feedback in French with a confirmation message that it will be reviewed.

Multilingual functionality can switch languages during interaction.

Given a user is interacting with the chatbot in English, when they request to change the language to German, then the chatbot should seamlessly switch to German for the remainder of the interaction.

Chatbot handles multiple simultaneous requests from users in different languages without performance degradation.

Given multiple users are interacting with the chatbot simultaneously in various languages, when scheduling requests are made, then the chatbot should respond to each user accurately within 30 seconds without errors.

Feedback Collection Through Chatbot

"As a patient, I want to give feedback about my interaction with the chatbot so that my suggestions and comments can contribute to improving the scheduling experience for future users."

Description

Implement a feedback collection feature within the chatbot that allows patients to easily provide feedback regarding their scheduling experience and interactions with the chatbot. This requirement involves creating forms or simple prompts for patients to rate their experience and leave comments. This feedback loop is critical for continuous improvement of the chatbot's responses and overall user satisfaction. The collected feedback will be analyzed to refine the chatbot's functionality and guide future updates, ensuring that the service meets evolving patient needs.

Acceptance Criteria

Chatbot Interaction for Feedback Submission

Given a patient has interacted with the chatbot, when they choose the feedback option, then they should be presented with a feedback form that includes a rating scale from 1 to 5 and a comment box for additional feedback.

Multilingual Feedback Collection

Given a patient interacts with the chatbot in a selected language, when the patient accesses the feedback form, then the form should display all instructions and fields in that selected language, allowing the patient to understand and complete it without language barriers.

Feedback Response Validation

Given a patient submits feedback through the chatbot, when the submission is complete, then the patient should receive a confirmation message acknowledging receipt of their feedback and a summary of their responses.

Feedback Analysis Report Generation

Given feedback has been collected from patients over a set period, when the analysis report is generated, then the report should include average ratings, common issues mentioned in comments, and overall satisfaction trends to guide chatbot improvements.

User-Friendly Interaction Design for Feedback

Given a patient is using the feedback form within the chatbot, when they view the form, then it should be easy to read, with clear instructions and accessible design elements that make it simple to complete on various devices.

Privacy Assurance for Patient Feedback

Given a patient submits feedback through the chatbot, when they complete the form, then the chatbot should provide information regarding data privacy and how their feedback will be used, ensuring patient trust in the process.

Follow-Up for Critical Feedback

Given a patient leaves critical feedback indicating a negative experience, when that feedback is submitted, then the chatbot should trigger a follow-up mechanism that alerts staff for potential engagement with the patient to address their concerns.

AI-Powered Natural Language Processing

"As a patient, I want the chatbot to understand my questions correctly so that I receive accurate answers and assistance during the scheduling process, especially when I may not use technical terms."

Description

To enhance the chatbot's ability to understand and process user inquiries in various languages, the implementation of advanced AI-powered natural language processing (NLP) algorithms is required. This feature will enable the chatbot to accurately interpret users' intent and respond appropriately, even in nuanced language scenarios. By utilizing machine learning, the chatbot can continuously improve its responses over time based on user interactions. This capability is essential for delivering a user-friendly and effective scheduling assistant that can handle a diverse range of inquiries from patients.

Acceptance Criteria

Patient uses the multilingual support chatbot to schedule an appointment in Spanish.

Given a patient initiates a conversation in Spanish, when they request to schedule an appointment, then the chatbot should successfully process the request and confirm the appointment in Spanish.

A non-English speaking patient asks for information about their upcoming appointment using the chatbot in French.

Given a patient uses the chatbot to inquire about their upcoming appointment in French, when they ask for details, then the chatbot should provide accurate information in French, demonstrating language understanding and response accuracy.

The chatbot interacts with a user asking for feedback on their scheduling experience in German.

Given a patient provides feedback in German, when they submit their comments, then the chatbot should accurately interpret the feedback and thank them in German, ensuring effective communication.

During peak hours, multiple patients request appointment changes through the chatbot in different languages.

Given multiple patients are interacting with the chatbot simultaneously in different languages, when they request appointment changes, then the chatbot should handle each request independently and confirm changes in the language of the request.

A healthcare provider tests the chatbot's response accuracy for medical terminology in Italian for scheduling.

Given a healthcare provider utilizes the chatbot to schedule appointments using medical terminology in Italian, when they submit scheduling requests, then the chatbot should accurately understand and respond appropriately without errors in interpretation.

The chatbot is assessed for its ability to learn from previous user interactions over time across languages.

Given the chatbot has been live for three months, when analyzing user interactions, then it should demonstrate an improvement in response accuracy and user satisfaction ratings, indicating effective learning from previous interactions.

Language Preference Profiles

Enables users to create personalized profiles specifying their preferred language for all communication and interactions within Schedulify. By storing these preferences, the system can automatically deliver content and reminders in the selected language, enhancing the user experience and ensuring consistent communication.

Requirements

Language Preference Registration

"As a healthcare provider, I want to set my preferred language in my profile so that I can receive all communications and reminders in a language that I understand best, improving my engagement with the platform."

Description

The system must allow users to create and manage their language preference profiles efficiently. Users should be able to select their preferred language from a list during the registration process or later from their account settings. This functionality is critical for ensuring that all communication, including reminders, notifications, and content within Schedulify, aligns with the user’s language preference, promoting inclusivity and accessibility.

Acceptance Criteria

User Registration: A new user visits the Schedulify platform for the first time and goes through the registration process. During this process, they encounter an option to select their preferred language for all future communications and interactions.

Given a new user is registering for an account, when they reach the language selection step, then they should be able to choose their preferred language from a dropdown list of available languages.

Account Settings Update: An existing user logs into their Schedulify account after registration. They wish to update their language preference to ensure all communication is received in their chosen language.

Given a user is logged into their account, when they navigate to the account settings and update their preferred language, then the change should be successfully saved and reflected in their profile.

Communication and Reminders: A user has set their language preference during registration and expects to receive communication and reminders in that selected language.

Given a user has selected their preferred language at registration, when they receive notifications and reminders, then all communications should be delivered in the specified language consistently.

Display of Available Languages: During the registration process, a user needs to view the list of all available languages before making a selection.

Given a new user is on the language preference page, when they view the available languages dropdown, then they should see a comprehensive list of all supported languages by Schedulify.

Language Preference Persistence: A user has previously set their language preference and logs out of Schedulify. Upon their next login, they should see their previously selected language pre-selected.

Given a user has set a language preference and logs out, when they log back into Schedulify, then their previously selected language should be shown as the default option.

Error Handling for Invalid Language Selection: A user attempts to select a language that is not offered during the registration process.

Given a user attempts to select an invalid language option, when they submit the registration form, then an error message should be displayed indicating that the selected language is not available.

Automated Language-Specific Content Delivery

"As a patient, I want to receive appointment reminders and notifications in my preferred language, so that I can understand them clearly and keep track of my appointments without confusion."

Description

The system should automatically deliver all messages, notifications, and reminders in the user’s selected language. This requires backend processes to be established to check user profiles and dynamically alter the language of the content being sent. This feature enhances user experience by reducing language barriers, making the platform more user-friendly and efficient for non-English speaking users.

Acceptance Criteria

User updates their language preference in their profile settings before a scheduled appointment.

Given the user has selected a preferred language, when they save their profile settings, then all subsequent notifications and reminders related to their appointments should be sent in that selected language.

A patient receives a reminder notification for an upcoming appointment through the mobile app.

Given a patient has set their language preference to Spanish, when the system triggers an appointment reminder, then the notification should be delivered in Spanish, including all relevant details about the appointment.

A healthcare provider sends a message to a patient regarding test results.

Given a healthcare provider knows the patient’s language preference is French, when they send a message using the system, then the message should be automatically translated and delivered in French.

A new user signs up for Schedulify and selects their language preference during the onboarding process.

Given a new user selects their preferred language during sign-up, when they complete the onboarding, then all initial communications and welcome messages should be sent in the chosen language.

The system checks user profiles before sending out monthly newsletters.

Given the system is about to send out a monthly newsletter, when it retrieves user language preferences, then the newsletter content should be formatted in the corresponding languages of the users who opted in.

A user changes their language preference in their profile after previously receiving notifications in another language.

Given a user has updated their language preference, when the next notification is generated, then it should reflect the new language choice without any errors in translation or content delivery.

Multilingual Support in User Interface

"As a clinician, I want to use Schedulify in my preferred language so that I can navigate the platform easily and manage my appointments without language being a barrier."

Description

The user interface of Schedulify must offer multilingual support, allowing users to navigate and operate the platform in their chosen language. This includes translation of all buttons, menus, and prompts. Implementing this feature not only aligns with user preferences but also enhances overall usability for a diverse patient demographic, ensuring more providers can effectively access and utilize the system.

Acceptance Criteria

User selects their preferred language during account setup.

Given a user is creating a new account, when they reach the 'Language Preference' section, then they should see an option to select from at least five different languages.

User navigates through the platform in their selected language.

Given a user has selected their preferred language, when they log in and navigate the main menu, then all buttons, menus, and prompts should be displayed in the selected language without any errors.

User receives appointment reminders in their preferred language.

Given a user has set their language preference, when an appointment reminder is sent, then the reminder message should be delivered in the user’s preferred language as specified in their profile.

User updates their language preference in their profile settings.

Given a user is in their profile settings, when they change their language preference and save the changes, then the next time the user logs in, the interface should reflect their new language choice.

User accesses help documentation in their preferred language.

Given a user is looking for help documentation, when they navigate to the help section, then all available documentation should be accessible in their selected language, including FAQs and guides.

User interacts with customer support in their chosen language.

Given a user initiates a chat with customer support, when they state their language preference, then the support agent should communicate with the user in the specified language.

System displays a default language based on user’s location.

Given a user logs in from a specific geographical location, when they create an account or log in for the first time, then the system should suggest a default language based on the country where they are located, which can then be changed by the user.

Language Change Notification Mechanism

"As a user, I want to be notified when my language preference is successfully updated so that I can ensure the system will communicate with me in my preferred language without any confusion."

Description

There needs to be a mechanism that notifies users whenever their language preference has been successfully changed and applied to the system. This feature should provide confirmation notifications to enhance user experience and provide transparency about changes made to personal settings, ensuring users are always informed of the current state of their preferences.

Acceptance Criteria

User changes their language preference in their profile settings.

Given the user has logged into their account, when they change the language preference and save the changes, then they should receive a notification confirming that their language preference has been updated successfully.

User receives a language change notification via email.

Given the user changes their language preference, when the change is applied, then the user should receive an email notification stating that their language preference has been updated and detailing the new language setting.

User changes language preference while logged out.

Given the user attempts to change their language preference without being logged in, when they try to save the changes, then they should receive a notification indicating that they need to log in to modify their language preferences.

User receives a reminder notification in the updated language.

Given the user has changed their language preference, when a system-generated reminder notification is sent out, then the notification should be delivered in the user’s newly selected language.

Admin user changes the language preference for a client account.

Given the admin user is managing client accounts, when the admin changes a client's language preference, then the client should receive a notification confirming the language preference change.

User accesses the language change history.

Given the user has changed their language preferences multiple times, when they check their language change history, then the system should display a chronological list of all previous language changes along with timestamps.

User interface displays the selected language correctly after change.

Given the user has successfully changed their language preference, when they navigate back to the interface, then all displayed content should reflect the newly selected language without any inconsistencies.

Language Preference Analytics

"As a product manager, I want insights on user language preferences so that I can make informed decisions on where to focus our localization efforts and enhance user engagement."

Description

The system should incorporate analytics to track the usage of different language preferences among users. This data will assist in understanding the demographic trends of the user base and help prioritize future development and support strategies. By analyzing which languages are most commonly selected, Schedulify can target translation efforts effectively and align product developments with the needs of its users.

Acceptance Criteria

Tracking language preference selection during user profile creation.

Given a user is creating a new profile, when they select their preferred language from a dropdown menu, then the system must store and log this preference in the database for analytics purposes.

Generating a report on the most selected language preferences over a specified time period.

Given the admin user wants to analyze language preferences, when they request a report for a specific date range, then the system should provide a downloadable report detailing language preference statistics, including counts and percentages for each language option.

Receiving analytics notifications for language preference usage patterns.

Given that the analytics module is operational, when the usage of any language preference crosses a predefined threshold, then the system should trigger an automated notification to the admin users highlighting this trend for deeper analysis.

Visualizing language preference trends in a user-friendly dashboard.

Given an admin is logged into the Schedulify analytics dashboard, when they navigate to the language preferences section, then they must see a graphical representation (chart or graph) of language selection trends over the last six months.

Integrating language preference data with future development planning.

Given the analytics data is available, when the product development team meets to prioritize new features, then the team must reference the top three selected languages to guide their development decisions.

Providing user feedback on language preference selection.

Given a user has selected their language preference, when they complete their profile, then they should receive a confirmation message indicating the chosen language and its effective date for communication.

Analyzing disparities in language preferences among different user demographics.

Given the analytics system has collected sufficient data, when the admin requests to analyze language preferences by user demographics, then the system should return insights showing the correlation between demographics and preferred languages.

Interactive Translation Tool

An integrated tool that offers on-the-spot translations of key terms and phrases within the scheduling interface. This feature helps non-English speaking patients understand appointment details and instructions better, minimizing misunderstandings and enhancing their confidence in managing their healthcare.

Requirements

Real-time Translation Integration

"As a non-English speaking patient, I want to see appointment details translated into my preferred language so that I can easily understand what to expect and how to prepare for my visit."

Description

The Interactive Translation Tool will integrate real-time translation capabilities into the Schedulify scheduling interface, allowing users to see key terms and phrases in their preferred language instantly. This feature is essential for enhancing patient understanding and satisfaction, catering to non-English speaking patients by providing immediate, on-the-spot translations during the scheduling process, thus reducing the potential for misunderstandings around appointment details and instructions. Proper implementation will involve connecting the translation module with the user interface and ensuring compatibility with various languages commonly spoken by patients. The anticipated outcome is improved patient engagement and reduced no-show rates due to better comprehension of scheduling information.

Acceptance Criteria

Display of Real-time Translations During Patient Scheduling

Given a patient is scheduling an appointment in Schedulify, when they select their preferred language from the dropdown menu, then all key terms and phrases in the scheduling interface shall be displayed in the chosen language without any noticeable delay.

Compatibility with Multiple Languages

Given the translation tool has been integrated, when a patient selects any of the supported languages, then the system must provide accurate translations for at least 95% of the key terms and phrases used in appointment scheduling.

User Testing for Non-English Speakers

Given a group of non-English speaking patients is selected for user testing, when they use the scheduling interface with the translation tool, then at least 80% of participants must report that the translations increased their understanding of appointment details and instructions.

Real-time Updates on Appointment Changes

Given a patient has scheduled an appointment, when there is a change to their appointment details, then any updated information must be reflected in the selected language instantly through the translation tool.

Error Handling in Translation Process

Given a scenario where the translation service is unavailable, when a patient tries to access the scheduling interface, then they must be informed of the issue with a clear message in their selected language, ensuring continued access to the interface.

Integration with Existing Healthcare Languages

Given the integration of the translation tool, when a healthcare provider updates their language preferences, then the system must allow for new languages to be added and supported promptly within 24 hours.

Feedback Mechanism for Translation Accuracy

Given that patients use the interactive translation tool, when they come across a term that is unclear or incorrectly translated, then they must be able to provide feedback through an easy-to-use interface, and this feedback should be collected for continuous improvement of the tool.

Language Preference Settings

"As a patient, I want to select my preferred language for the scheduling interface so that I can feel more comfortable and informed about my appointments."

Description

Users should have the option to select their preferred language for the Interactive Translation Tool while scheduling appointments. This feature empowers patients by allowing them to customize their experience according to their linguistic needs. By providing a clear and easy-to-use language selection interface, this requirement aims to ensure that all communications are aligned with the patient's understanding, thus fostering inclusivity. The implementation will require a settings menu modification and database adjustments to store users’ preferences effectively. The expected benefit includes increased patient confidence and satisfaction, leading to better care management.

Acceptance Criteria

Language Preference Selection by User

Given the user is logged into Schedulify, when they navigate to the settings menu, then they should see an option to select their preferred language for the Interactive Translation Tool.

Saving Language Preference

Given the user selects a preferred language, when they click 'Save', then the selected language should be stored in the database and persist across sessions.

Translation Activation on Appointment Scheduling

Given the user has set their preferred language, when they start the appointment scheduling process, then the interface should display all relevant terms and phrases in the selected language.

Language Preference Change Notification

Given the user changes their language preference, when they save the new preference, then the user should receive a confirmation message indicating the change was successful.

Default Language Setting for New Users

Given a new user is registering for Schedulify, when they reach the language preference selection, then the default language should be set to English and can be changed by the user.

Testing Language Support for Key Phrases

Given the Interactive Translation Tool is active, when the user tests various key phrases in different languages, then all phrases should be correctly translated as per the selected language.

Accessibility of Language Settings

Given the user accesses the settings menu, when they are in the menu, then the language preference selection should be easily navigable and accessible for all users, including those with disabilities.

Key Term Highlighting

"As a patient, I want important appointment information to be highlighted so that I can easily find and understand critical details about my visit."

Description

This requirement entails the implementation of a feature that highlights key terms and instructions in the scheduling interface. When a non-English speaking patient accesses their appointment information, the tool will not only translate but also visually differentiate important information by highlighting or bolding it. This added functionality will allow patients to quickly identify critical details related to their appointment, reducing confusion. The implementation will involve the enhancement of the user interface to include visual identifiers alongside translations. The expected outcome is a more user-friendly experience that minimizes errors in understanding appointment details.

Acceptance Criteria

Non-English speaking patient accesses their appointment details to understand key information about their upcoming medical appointment.

Given a non-English speaking patient, when they view their appointment details, then important key terms are highlighted or bolded to visually differentiate them from regular text.

A healthcare provider reviews the appointment interface to ensure critical instructions are effectively highlighted for patients.

Given the healthcare provider accesses the scheduling interface, when they view the appointment details for a patient, then they can clearly see which key terms are highlighted and understand their significance.

A patient uses the translation tool while setting up their appointment to ensure they grasp the details in their preferred language.

Given a non-English speaking patient is using the interactive translation tool, when they navigate through the appointment details, then they receive immediate translation and visual emphasis on key terms that are essential for understanding their appointment.

Non-English speaking patients provide feedback after using the scheduling system to evaluate ease of understanding.

Given a non-English speaking patient has completed their appointment scheduling, when they submit feedback, then at least 80% of respondents indicate that highlighting key terms improved their understanding of appointment details.

A clinical staff member trains on using the interactive translation tool within the scheduling interface to assist patients.

Given that clinical staff are trained on the interactive translation tool, when they demonstrate the feature, then they accurately highlight key terms and explain their significance to improving patient comprehension.

Post-Appointment Feedback Translation

"As a non-English speaking patient, I want to provide feedback in my own language after my appointment so that my opinions are accurately represented and considered."

Description

The Interactive Translation Tool will also facilitate translations for post-appointment feedback forms, allowing non-English speaking patients to communicate their experiences effectively. This feature will include the translation of feedback questions and prompts, enabling patients to express their satisfaction or concerns in their language. Integration of this functionality will require development of feedback forms that support multiple languages and ensure translations are contextually appropriate. The outcome will lead to better understanding of patient satisfaction across diverse demographics, allowing for improved service delivery.

Acceptance Criteria

Non-English speaking patient completes a post-appointment feedback form using the Interactive Translation Tool after a doctor's visit.

Given a non-English speaking patient, when they access the post-appointment feedback form, then they should see all questions and prompts translated into their selected language, ensuring they can fully understand what is being asked.

Healthcare provider reviews feedback submissions from non-English speaking patients through the dashboard after implementing the translation feature.

Given that feedback submissions are available, when the healthcare provider views the feedback, then they should see responses accurately translated back into English, preserving the original meaning of the patient's feedback.

A non-English speaking patient receives an automated email after their appointment with a link to the feedback form in their language.

Given that the patient has provided their preferred language during scheduling, when the appointment concludes, then they should receive an email containing the post-appointment feedback link in their selected language with all elements translated appropriately.

Testing the translation accuracy for feedback forms in multiple languages with a diverse group of non-English speaking patients.

Given the availability of feedback forms in multiple languages, when patients submit their feedback, then the translations must accurately reflect the intent and context of the original feedback across all selected languages with less than 5% error rate.

A healthcare administrator configures the feedback form's language options within the system settings for the Interactive Translation Tool.

Given the administrator access to system settings, when they add or modify language options for the feedback forms, then the system should allow saving these changes without errors and reflect them in the patient interface immediately.

Multi-language Support Backend

"As a system administrator, I want to ensure that the translation backend can handle requests for multiple languages so that all patients have access to accurate appointment information in their preferred language."

Description

This requirement focuses on developing a robust backend that supports multi-language translations for the Interactive Translation Tool. The backend should effectively handle requests for various languages, manage translations dynamically, and ensure that all terms used within the scheduling interface are accurately represented in the selected language. A reliable database of terms will need to be created, alongside APIs for translation services, to facilitate this feature's functionality. Enhancing the backend is crucial for seamless translation support and will ensure that the tool can adapt to the diverse linguistic needs of the patient population.

Acceptance Criteria

User selects their language preference from a dropdown menu in the scheduling interface before booking an appointment.

Given that a user is in the scheduling interface, When they select their preferred language from the dropdown, Then the interface should update to display all terms and phrases in the selected language without page reload.

A non-English speaking patient accesses an appointment confirmation email.

Given that a patient has successfully booked an appointment in a selected language, When they receive the confirmation email, Then all appointment details and instructions within the email must be accurately translated into the chosen language.

A healthcare provider reviews patient requests that come in multiple languages.

Given that the backend supports multiple languages, When a healthcare provider accesses patient requests, Then all requests must be displayed in the language selected by the patient, ensuring information is clear and accurately translated.

The system needs to dynamically update translations based on real-time language changes by the user.

Given that a user changes their language preference while using the system, When the language is updated, Then all displayed terms and phrases should instantly refresh to reflect the new language setting without requiring a log out or refresh.

Translation accuracy is verified by a bilingual quality assurance tester.

Given that a quality assurance tester is reviewing translations in the system, When they compare translations against a trusted source, Then at least 95% of the key terms and phrases must match accurately, ensuring a high standard of translation quality.

A patient uses the interactive translation tool during their appointment scheduling process.

Given that a patient accesses the interactive translation tool from the scheduling interface, When they input terms or phrases that require translation, Then the tool should return accurate translations within 2 seconds for immediate assistance.

The backend successfully handles API requests for translations from various healthcare systems using Schedulify.

Given that a request for translation is made via the API by a connected healthcare system, When the backend processes that request, Then it must return the correct translation in the requested language within 1 second, ensuring efficiency in communication.

Feedback in Preferred Language

Allows patients to provide feedback on their scheduling experiences in their chosen language. By enabling multilingual feedback collection, healthcare providers gain insights into patient satisfaction from a diverse audience, allowing for tailored improvements to services and communication strategies.

Requirements

Multilingual Feedback Collection

"As a patient, I want to provide feedback on my scheduling experience in my preferred language so that I can express my opinions clearly and ensure my feedback is understood by the healthcare provider."

Description

The feedback in preferred language requirement enables patients to submit feedback regarding their scheduling experiences in their chosen language. This functionality not only enhances user engagement but also ensures inclusivity, catering to a diverse patient demographic. By supporting multiple languages, healthcare providers can gather valuable insights on patient satisfaction and areas for improvement, allowing for more effective communication and service delivery tailored to a variety of cultural contexts. This feature integrates seamlessly with the Schedulify platform to provide a unified experience across languages, thereby improving overall workflow and enhancing patient-provider relationships.

Acceptance Criteria

Multilingual feedback submission for a patient who speaks Spanish and wants to provide their feedback in their native language after an appointment.

Given a patient has logged into their Schedulify account, when they select the feedback option, then they should be able to choose Spanish as their preferred language and successfully submit feedback in Spanish without errors.

Collection of feedback in multiple languages during peak hours when many patients provide feedback simultaneously.

Given multiple patients are submitting feedback at the same time, when they choose their preferred language, then the system should still accept and record all feedback submissions correctly in the selected languages without any data loss.

A healthcare provider reviewing collected feedback in various languages on the Schedulify platform.

Given a healthcare provider accesses the feedback section, when they filter feedback by language, then they should be able to view and read feedback submissions accurately in all languages supported by the system.

Patient attempts to provide feedback in a language not supported by Schedulify's feedback collection system.

Given a patient selects a language not supported, when they attempt to submit feedback, then they should receive an appropriate error message indicating that their language is not supported and be offered alternative options.

Functional testing of the language dropdown for selecting preferred feedback language in the system.

Given the patient is on the feedback submission page, when they click the language dropdown menu, then they should see all available languages for selection, including English, Spanish, French, and others as outlined in the requirement.

Ensuring that automated email notifications about feedback receipt are sent in the patient's selected language.

Given a patient submits feedback in French, when the system processes the feedback submission, then the confirmation email sent to the patient should be in French, confirming receipt of their feedback.

Testing the integration of the multilingual feedback collection feature with existing appointment scheduling workflows.

Given the integration of feedback collection with appointment management, when a patient submits feedback immediately after scheduling, then the feedback should be accurately linked to the specific appointment and logged in their user profile regardless of language.

Language Preference Setting

"As a patient, I want to set my preferred language in the system so that I can easily understand all communications and provide feedback efficiently."

Description

The language preference setting allows patients to choose their preferred language within the Schedulify interface. This feature ensures that every interaction within the application is user-friendly and tailored to individual needs, making it easier for patients to navigate scheduling options and provide feedback. By allowing patients to set their language preferences, Schedulify enhances user satisfaction and reduces frustration, ultimately leading to a higher rate of feedback submission and improved overall patient engagement. This setting will sync with the feedback collection system to ensure all feedback is gathered in the correct language.

Acceptance Criteria

Patient selects their preferred language upon first login to the Schedulify interface.

Given a new patient logs into Schedulify for the first time, when prompted to select their preferred language, then the patient should see a list of available languages in the interface, and their selected language should be confirmed and applied instantly throughout the app.

Patient changes their language preference within their account settings after initial setup.

Given a patient has already selected a language, when they navigate to account settings and change the language preference, then the application should instantly update to display the new language across all relevant sections and confirm the change to the patient.

Feedback is collected from patients in their selected language after scheduling an appointment.

Given a patient completes an appointment and receives a feedback request, when they provide feedback in their chosen language, then the feedback should be accurately logged in the system and reflect the patient’s language preference without errors.

Healthcare provider reviews feedback collected from patients in various languages.

Given a healthcare provider accesses the feedback collection dashboard, when they filter feedback by language, then the system should display only the feedback submitted in the selected language, ensuring accurate and relevant insights.

Notifications and reminders are sent to patients in their preferred language.

Given a patient has set their language preference, when the system sends appointment reminders or notifications, then the content of the messages should be correctly translated and delivered in the patient's selected language as per their preferences.

Testing the linguistic accuracy of the translated feedback prompts in the application.

Given the application supports multiple languages, when the feedback prompts are displayed in different languages, then they should be grammatically correct, culturally relevant, and understandable to the patients using those languages.

Patient provides feedback anonymously in their chosen language.

Given a patient wants to provide feedback without revealing their identity, when they submit feedback in their selected language, then the system should accept the feedback without requiring personal identification, ensuring the language preference is maintained for analysis.

Real-Time Translation for Feedback

"As a healthcare provider, I want to read patient feedback in my preferred language so that I can understand their concerns and improve the scheduling process accordingly."

Description

Implement a real-time translation feature that automatically translates patient feedback submitted in various languages into a default language (e.g., English) for healthcare providers. This functionality will ensure that all feedback is accessible and actionable, regardless of the original language used by the patient. By providing translations, Schedulify enables healthcare providers to quickly understand patient sentiments and make informed decisions based on comprehensive feedback data. The translation service should utilize reliable natural language processing tools to maintain the accuracy and context of the feedback.

Acceptance Criteria

Patient submits feedback about their scheduling experience in Spanish, and the system translates the feedback to English for healthcare providers.

Given a patient submits feedback in Spanish, when the feedback is submitted, then the system should automatically translate the feedback to English and store it in the database.

Healthcare provider accesses a report of patient feedback in English and reviews the translated comments.

Given a healthcare provider accesses the feedback report, when they view comments submitted in other languages, then all comments should display in English as translated by the system.

Patient submits feedback with mixed-language input (e.g., a combination of English and French) and expects accurate translations for both parts.

Given a patient submits feedback with mixed languages, when the feedback is submitted, then the system should accurately translate and separate the content for each language into English.

A healthcare provider reviews the translated feedback and measures the sentiment based on the provided translations.

Given a healthcare provider reviews the translated feedback, when they analyze the sentiment, then the sentiment score should be reflective of the original feedback context.

The system encounters a feedback submission in a language not supported by the translation feature, and it should handle this gracefully.

Given a patient submits feedback in an unsupported language, when the feedback is submitted, then the system should notify the patient that translation is unavailable and provide alternative ways to submit feedback.

Feedback submitted through mobile and web platforms should be translated seamlessly to ensure consistency across devices.

Given a patient submits feedback via web or mobile, when they submit the feedback, then the translation should occur instantly, and results should be consistent across all platforms.

A healthcare provider provides feedback on the translation accuracy after reviewing patient feedback translations.

Given a healthcare provider reviews translated feedback, when they rate the translation accuracy, then the system should allow them to submit their ratings for continuous improvement of the translation feature.

Feedback Categorization by Language

"As a healthcare administrator, I want to analyze feedback based on the language submitted so that I can identify specific areas for improvement for different patient groups."

Description

This requirement involves developing a system that categorizes and organizes patient feedback based on the language it was submitted in. This categorization will allow healthcare providers to analyze feedback trends across different language groups and identify specific areas of improvement that may be language or culture-specific. By organizing feedback in this manner, Schedulify can help healthcare providers tailor their services to better meet the needs of diverse patient populations.

Acceptance Criteria

Patient submits feedback in multiple languages through the Schedulify platform.

Given that the patient is using the feedback form, when they select their preferred language and submit feedback, then the feedback should be categorized and stored in the corresponding language category within the system's database.

Healthcare provider accesses feedback summary reports filtered by language.

Given that the healthcare provider is on the feedback analysis dashboard, when they select a language filter, then the report should display only the feedback submitted in that specific language with accurate categorization.

Patient feedback in different languages is analyzed for sentiment and trends.

Given that feedback has been collected in multiple languages, when the analysis tool is used, then the system should successfully categorize feedback into positive, negative, and neutral sentiments by language, generating accurate trend reports.

The system automatically generates notifications for healthcare providers based on feedback trends in specific languages.

Given that feedback is categorized by language, when a language group receives an increase in negative feedback trends, then the system should notify the healthcare provider of this significant change for their attention and action.

Administrators manage feedback language settings to include additional languages as needed.

Given that the administrator is configuring the system settings, when they add a new supported language, then the system should allow feedback submission in this new language without any disruption to existing functionality.

System performance and response times are maintained when processing feedback in multiple languages.

Given that feedback is being submitted in various languages simultaneously, when the system processes these submissions, then the average processing time should not exceed 2 seconds per feedback entry under standard load conditions.

Healthcare providers can easily understand and interpret feedback from diverse language speakers.

Given that feedback is collected and categorized by language, when healthcare providers access the feedback for review, then the summaries should provide clear insights and trends in a language they understand, using translations when needed.

Enhanced Reporting Features

"As a healthcare provider, I want to view reports on patient feedback in various languages so that I can understand the concerns of all my patients and enhance my services."

Description

Develop enhanced reporting features that allow healthcare providers to generate reports based on multilingual feedback. These reports should offer insights into patient satisfaction levels, common challenges faced by patients from different linguistic backgrounds, and overall engagement metrics. By utilizing multilingual feedback reports, providers can make data-driven decisions and implement targeted improvements to their scheduling processes and communication strategies, ultimately leading to better patient care and satisfaction.

Acceptance Criteria

Healthcare provider generates a report on patient feedback collected in multiple languages after a scheduling period.

Given that the provider has collected at least 100 feedback responses in three different languages, When the provider requests a multilingual feedback report, Then the system should generate a report that includes satisfaction levels, common challenges, and engagement metrics for each language.

A healthcare provider reviews the detailed multilingual feedback report with insights on patient satisfaction levels.

Given that the feedback report is accessible by the healthcare provider, When the provider accesses the report, Then they should be able to view satisfaction levels segmented by language and a summary of common challenges faced by patients.

The system displays actionable insights from multilingual feedback reports to healthcare providers.

Given that a feedback report has been generated, When the healthcare provider views the report, Then the system should display at least three actionable insights based on the feedback received from patients in different languages.

Healthcare providers need to filter multilingual feedback reports by date range and language.

Given that a feedback report exists, When the provider applies a date range and selects a specific language, Then the system should filter the report data accordingly, reflecting only the feedback received within the selected parameters.

A healthcare provider shares a multilingual feedback report with their team for review and discussion.

Given that the provider wants to share a feedback report, When they select the share option, Then the system should allow sending the report via email and provide a link for access within the system to other team members.

Healthcare providers track the improvement in patient satisfaction after implementing changes based on feedback.

Given that changes have been implemented based on feedback insights, When the provider generates a follow-up report three months later, Then the report should reflect any changes in patient satisfaction levels compared to the previous report.

Virtual Care Dashboard

A comprehensive dashboard providing healthcare providers with a snapshot of all telehealth activities, including upcoming appointments, patient engagement metrics, and real-time analytics. This feature empowers providers to manage their virtual practices efficiently, enhancing oversight and ensuring a proactive approach to patient care.

Requirements

Appointment Analytics

"As a healthcare provider, I want to access detailed analytics on patient appointments so that I can identify trends and improve scheduling effectiveness."

Description

The Appointment Analytics feature provides healthcare providers with detailed reporting on patient appointments, including metrics such as no-show rates, cancellations, and rescheduling trends. This functionality allows providers to analyze appointment data over time, identify issues, and make informed decisions to improve patient scheduling practices. By integrating this feature into Schedulify, healthcare professionals can gain insights into patient behavior, enhancing their ability to manage appointments effectively and reduce administrative burdens associated with missed appointments.

Acceptance Criteria

Healthcare providers need to access their appointment analytics dashboard to view trends in patient no-show rates over the previous quarter during their weekly review meeting.

Given the healthcare provider is logged into Schedulify, When they navigate to the Appointment Analytics section, Then they should see a detailed report of no-show rates segmented by week, along with percentage changes compared to the previous quarter.

A healthcare provider wants to analyze the reasons behind patient cancellations for upcoming appointments in order to improve rescheduling protocols.

Given the healthcare provider selects the cancellation metrics in the Appointment Analytics dashboard, When they apply filters for date ranges and appointment types, Then the dashboard should display a comprehensive list of cancellations with reasons and patterns identified over the selected period.

A provider needs to generate a monthly report summarizing patient rescheduling trends to present in the monthly board meeting.

Given the healthcare provider accesses the Appointment Analytics feature, When they select the 'Generate Report' option for rescheduling trends for the past month, Then the system should produce a downloadable PDF report summarizing the total rescheduled appointments, reasons, and trends over the last month.

During a workflow review, healthcare administrators analyze historical appointment data to inform future scheduling practices and reduce no-shows.

Given the administrator has access to the Appointment Analytics, When they review the historical data on appointment metrics, Then they should be able to view insights on patterns of patient behavior, including peak cancellation times and frequent no-show patients.

A healthcare provider utilizes the Appointment Analytics to assess the effectiveness of newly implemented appointment reminder strategies.

Given the healthcare provider has set up appointment reminders, When they view the no-show and cancellation metrics following a month of reminders, Then they should see a measurable decrease in no-show rates and cancellations as compared to the previous month without reminders.

A provider reviews patient engagement metrics associated with telehealth appointments to evaluate compliance with new scheduling tools.

Given the healthcare provider accesses the virtual care dashboard, When they filter for engagement metrics related to telehealth appointments, Then the dashboard displays average patient attendance, no-show rates, and engagement levels compared to traditional in-office appointments.

Patient Engagement Notifications

"As a patient, I want to receive timely reminders and updates about my appointments so that I can stay informed and prepared."

Description

This requirement introduces automated patient engagement notifications that can be sent via SMS or email. Notifications will remind patients of their upcoming appointments, provide pre-visit instructions, and inform them of any changes. This feature aims to enhance patient accountability and reduce no-shows by ensuring that patients are informed and prepared for their appointments. The integration of this feature within Schedulify will improve patient-provider communication and enhance the overall patient experience.

Acceptance Criteria

Automated SMS Reminders for Upcoming Appointments

Given a patient is scheduled for an appointment, when the appointment date is 24 hours away, then an SMS reminder is sent to the patient's registered mobile number.

Automated Email Notifications with Pre-Visit Instructions

Given a patient has an upcoming appointment, when the appointment is confirmed, then an email with pre-visit instructions is sent to the patient's registered email address.

Notification for Appointment Changes

Given a patient has an appointment scheduled, when the appointment is rescheduled or canceled, then a notification is sent via SMS and email to the patient informing them of the change.

Patient Confirmation of Appointment Notifications

Given a patient receives an appointment reminder, when the patient replies to the SMS or email notification, then the system updates the patient's status to confirmed for the appointment.

Tracking Patient Engagement Metrics

Given the patient engagement notifications feature is implemented, when a notification is sent, then metrics such as delivery status, open rates, and response rates are recorded for analysis.

User Interface for Managing Notifications

Given the healthcare provider is using the Virtual Care Dashboard, when they navigate to the notifications section, then they should be able to view, edit, and delete notification templates.

Integration with Existing Communication Systems

Given the Schedulify platform is in use, when the patient engagement notifications are triggered, then they must seamlessly integrate with existing SMS and email communication systems without delays or errors.

Telehealth Integration

"As a healthcare provider, I want to integrate telehealth services with Schedulify so that I can easily manage virtual appointments."

Description

The Telehealth Integration requirement involves syncing Schedulify with various telehealth platforms to allow seamless virtual visits. This feature will enable healthcare providers to schedule, conduct, and manage telehealth appointments directly within the Schedulify dashboard. By integrating telehealth services, providers can offer flexibility and convenience to their patients, leading to enhanced satisfaction and increased access to care. This feature is critical as it supports the growing shift towards virtual healthcare solutions.

Acceptance Criteria

User schedules a telehealth appointment through the Schedulify dashboard with integration to external telehealth platforms.

Given the user is logged into the Schedulify dashboard, When they select a patient and choose a telehealth appointment, Then the appointment should be successfully scheduled in both Schedulify and the external telehealth platform with accurate time and date.

Healthcare providers access the virtual care dashboard to view all upcoming telehealth appointments and their status.

Given the provider is on the virtual care dashboard, When they view the list of telehealth appointments, Then all upcoming appointments should be displayed with the correct patient information and appointment times.

Healthcare providers conduct a telehealth appointment directly from the Schedulify dashboard.

Given the provider has an upcoming telehealth appointment scheduled, When they click on the appointment link in the dashboard at the scheduled time, Then they should be redirected to the telehealth platform and connected to the patient without any errors.

User receives automated reminders for scheduled telehealth appointments.

Given a telehealth appointment is scheduled, When the reminder notification is sent 24 hours prior, Then both the provider and the patient should receive the reminder via their selected communication method (email/SMS).

Provider reviews patient engagement metrics within the virtual care dashboard after a telehealth session.

Given a telehealth appointment has concluded, When the provider accesses the engagement metrics, Then they should see data such as duration of the session, patient participation rate, and follow-up activities suggested based on the appointment outcome.

Schudulify integrates real-time analytics to monitor telehealth appointment statistics.

Given telehealth appointments are being conducted, When the provider opens the analytics section of the dashboard, Then the system should display key metrics such as total appointments scheduled, average no-show rates, and patient demographics in real-time.

User Role Management

"As an administrator, I want to manage user roles and permissions so that I can ensure appropriate access to sensitive data."

Description

This requirement outlines the need for a user role management system that allows administrators to define and control user permissions within the Schedulify platform. This feature will enable healthcare organizations to manage access levels for different users based on their roles, ensuring data security and compliance with health regulations. By implementing this functionality, Schedulify can support various user types, such as administrators, providers, and support staff, tailoring access to specific functionalities according to the needs of the organization.

Acceptance Criteria

Administrator creates a new user role for support staff within the Schedulify platform.

Given the administrator is logged into the Schedulify platform, When they navigate to the user role management section, and select 'Create New Role', Then the system should allow the administrator to define permissions such as view, edit, and delete for the support staff role.

A provider attempts to access patient records with insufficient permissions.

Given a provider is logged in with limited permissions, When they attempt to access patient records, Then the system should display an 'Access Denied' message and prevent access to sensitive patient data.

Administrator modifies the permissions of an existing user role.

Given the administrator is logged into the Schedulify platform, When they select an existing user role to edit, and make changes to the permissions, Then the system should save the changes and apply them to all users assigned to that role.

Support staff logs in and views their available functionalities.

Given the support staff user is logged into the Schedulify platform, When they navigate to their dashboard, Then they should only see functions that their role has permissions for, such as view-only access to appointments and limited patient information.

Healthcare organization reviews role-based access compliance with regulations.

Given the organization is preparing for an audit, When they generate a report on user roles and their permissions from the Schedulify platform, Then the report should accurately reflect all current user roles and their respective permissions for compliance verification.

Administrator deletes a user role that is no longer necessary.

Given the administrator is logged into the Schedulify platform, When they select a user role to delete from the user role management section, Then the system should confirm deletion and ensure that no users are associated with the deleted role.

Real-time Calendar Synchronization

"As a healthcare provider, I want my appointments to sync in real-time across devices so that I can manage my schedule accurately."

Description

The Real-time Calendar Synchronization feature ensures that all appointments scheduled in Schedulify are instantly updated across all user devices and integrated calendar systems. This functionality is crucial for preventing double-bookings and ensuring that healthcare providers have an accurate view of their schedules at all times. By providing real-time updates, healthcare professionals will have more confidence in their appointment management, leading to better patient interactions and reduced scheduling errors.

Acceptance Criteria

Appointment scheduled and updated by a healthcare provider.

Given a healthcare provider schedules an appointment in Schedulify, When the appointment is confirmed, Then the appointment should be visible in all linked calendars within 30 seconds.

Appointment changed by a patient through self-scheduling.

Given a patient modifies their appointment using the self-scheduling feature, When the change is saved, Then the updated appointment should be reflected in the provider's calendar in real-time within 30 seconds.

Multiple users accessing the calendar simultaneously.

Given multiple healthcare providers access the calendar at the same time, When an appointment is added, Then all users should receive a real-time notification of the new appointment and see the updated schedule without delay.

Syncing with third-party calendar applications.

Given Schedulify is integrated with external calendar applications (e.g., Google Calendar), When an appointment is scheduled or updated, Then the changes should automatically sync to the external calendar within 30 seconds.

Handling of scheduling conflicts.

Given two different healthcare providers attempt to book overlapping appointments, When the second appointment is attempted to be saved, Then the system should display a conflict error and prevent the booking.

Cancellation of an appointment with notifications.

Given a patient cancels their appointment, When the cancellation is processed, Then the provider and patient should receive instant notifications about the cancellation, and the calendar should reflect the change within 30 seconds.

Real-time update validation for all users.

Given changes are made to any appointments in Schedulify, When these changes occur, Then all authorized users should be able to see the updates on their devices within 30 seconds without refreshing the application.

Customizable Dashboard Widgets

"As a healthcare provider, I want to customize my dashboard with relevant widgets so that I can focus on the most important information for my practice."

Description

This requirement focuses on offering customizable dashboard widgets that allow healthcare providers to personalize their Virtual Care Dashboard based on their preferences and needs. Users can choose which metrics to display, such as appointment counts, patient feedback scores, and upcoming tasks. This flexibility will empower providers to prioritize information that matters most to them, improving their daily workflow and ensuring they have the necessary insights readily available for patient care.

Acceptance Criteria

Healthcare providers can customize their dashboard layout by selecting from a variety of widgets that display different metrics.

Given a logged-in healthcare provider, when they access the Virtual Care Dashboard, then they should be able to drag and drop widgets to arrange their dashboard layout as per their preference.

Providers can choose from various metrics to display within their dashboard widgets, enhancing their focus on pertinent information.

Given a healthcare provider has accessed the customization settings, when they select metrics such as appointment counts and patient feedback scores, then those metrics should appear in the designated widgets on the dashboard.

Providers need the ability to save their customized dashboard settings for future sessions.

Given a healthcare provider has customized their dashboard, when they save their settings, then the next time they log in, their dashboard should display exactly as they saved it previously.

Providers want to adjust the size or format of individual dashboard widgets based on their preferences.

Given a healthcare provider is in the dashboard customization view, when they adjust the size of a widget or change its format, then the widget should immediately reflect those changes on the dashboard.

Healthcare providers should receive a confirmation when their dashboard customization has been successfully applied.

Given a healthcare provider has made changes to their dashboard settings, when they click 'Save', then a confirmation message should appear indicating their settings have been updated successfully.

Providers should be able to reset their dashboard to the default settings if needed.

Given a healthcare provider is on their customized dashboard, when they choose to 'Reset to Default', then the dashboard should revert to its original state, displaying the default widgets and metrics.

Integrated Video Conferencing

A built-in video conferencing solution that allows healthcare providers to connect with patients directly within the Schedulify platform. This feature ensures high-quality and secure virtual consultations without the need for external tools, enhancing the user experience by simplifying access and maintaining privacy.

Requirements

Video Conferencing Integration

"As a healthcare provider, I want to conduct virtual consultations with my patients directly through Schedulify so that I can streamline my workflow and ensure a secure, private environment for my patients."

Description

Implement an integrated video conferencing solution that enables healthcare providers to conduct secure, high-quality virtual consultations directly within the Schedulify platform. This requirement focuses on allowing practitioners to connect with patients without needing external tools, thus streamlining the consultation process. The integration should ensure compliance with healthcare regulations for patient privacy and data security. Additionally, it should support features such as screen sharing, recording of sessions for future reference, and a waiting room function to manage patient flow during video calls.

Acceptance Criteria

Healthcare provider initiates a video consultation with a patient using the Schedulify platform.

Given the healthcare provider has logged into the Schedulify platform, when the provider selects a patient from their schedule and initiates the video call, then the patient should receive a notification to join the call within 1 minute, and the video stream should establish successfully with no interruptions.

Patient joins a scheduled video consultation through Schedulify.

Given the patient has received a notification for the video consultation, when the patient clicks on the link provided in the notification, then the patient should enter the virtual waiting room before being admitted to the call by the provider within 2 minutes.

Provider utilizes screen sharing during a video consultation to enhance patient understanding.

Given the provider is in an active video consultation, when they select the screen sharing option, then the patient should be able to see the shared screen without any lag or quality loss during the session.

Recording of a video consultation for future reference by the provider.

Given the video consultation is ongoing, when the provider initiates the recording feature, then the recording should start without affecting the quality of the video feed, and the provider should receive a notification that recording is active.

Ensuring compliance with healthcare regulations during video consultations.

Given the healthcare provider is preparing for a video consultation, when they conduct the consultation, then the system must confirm that the encryption protocols for video and audio transmission meet HIPAA compliance standards, and an audit log should be generated for each session.

Patient exits the video consultation session early.

Given that the video consultation is in progress, when the patient chooses to exit, then the provider should receive a notification of the patient's exit, and the consultation should automatically end after 1 minute of the patient being disconnected.

Managing patient flow in a virtual waiting room prior to consultations.

Given that multiple patients are in the virtual waiting room, when the provider initiates a call, then the system should allow the provider to admit one patient at a time and notify the others in the waiting room about their position in the queue.

User Authentication and Security Measures

"As a patient, I want to ensure that my virtual consultations are secure and my personal information is protected, so that I can have peace of mind when accessing care online."

Description

Develop robust user authentication and security protocols for the video conferencing feature to protect sensitive patient information. This includes implementing OAuth 2.0 for secure access, end-to-end encryption for video calls, and session management to monitor and control user access. Additionally, it should include features like two-factor authentication for both patients and providers to further enhance security and compliance with HIPAA and other relevant healthcare regulations.

Acceptance Criteria

User attempts to access the video conferencing feature within Schedulify without valid authentication credentials.

Given a user is not logged in, when they try to access the video conferencing feature, then they must be redirected to the login page and receive an error message indicating that authentication is required.

Healthcare provider initiates a video call with a patient after successful authentication.

Given a provider is logged in and has selected a patient for a video consultation, when they click 'Start Video Call', then a secure video session should initiate with end-to-end encryption in place, and both user roles should have video and audio access.

Patient receives and completes two-factor authentication prior to entering the video conference.

Given a patient is logged in to Schedulify and has requested to join a video consultation, when they are prompted for two-factor authentication, then they must successfully enter the verification code sent to their registered mobile device to access the video call.

Healthcare provider is logged out of the video conferencing session after a defined period of inactivity.

Given a provider is in a video call, when they remain inactive for 15 minutes, then they should automatically be logged out of the session, and the call should securely end to protect patient information.

System logs all authentication attempts to ensure compliance with security policies.

Given any user attempts to log in or access the video feature, when the authentication process is completed, then a record of the login attempt, including timestamp and IP address, must be logged to the system for auditing purposes.

User tries to access a video call using an outdated version of the application.

Given a user opens Schedulify with an outdated application version, when they attempt to start a video call, then they should receive a notification to update the application to the latest version to ensure security and functionality. The access should be blocked until the update is completed.

Real-Time Call Quality Monitoring

"As a healthcare provider, I want to monitor the quality of my video calls in real-time, so that I can troubleshoot any issues immediately and ensure that my patients receive uninterrupted care."

Description

Incorporate real-time monitoring tools that assess and report the quality of video calls during a consultation. This requirement encompasses diagnostic tools to evaluate video and audio quality, connection stability, and latency issues. Alerts should be generated to both providers and patients if issues arise, and recommendations for troubleshooting based on common connectivity issues should be provided to ensure a seamless consultation experience.

Acceptance Criteria

Real-time monitoring of video call quality during a provider-patient consultation in Schedulify to ensure optimal communication and diagnose any issues as they occur.

Given a live video consultation is taking place, When the video and audio quality fluctuates beyond acceptable thresholds, Then alerts should be generated for both the provider and patient with diagnostic information.

Healthcare providers using the integrated video conferencing feature to conduct consultations must receive timely notifications about connection stability during the call.

Given a video call is in progress, When connection stability drops below the minimum required level, Then the system should send a real-time notification to the provider with corrective actions to improve connection.

Patients undergoing virtual consultations need a seamless experience, free from disruptions caused by video or audio issues during their appointment.

Given a patient is connected to a video call, When there are latency issues detected, Then the system should automatically provide troubleshooting tips to the patient within the interface and offer to reconnect to the call.

The quality of virtual consultations must be continually assessed during each session to maintain high standards of patient care.

Given multiple consultations are taking place, When the call quality metrics fall below set quality benchmarks, Then the system should log these incidents for further review and report to the healthcare provider.

Healthcare providers should have access to a dashboard that summarizes call quality metrics post-consultation for continuous improvement and training.

Given a consultation has ended, When the consultation is reviewed, Then the provider should have access to a comprehensive report detailing the call quality metrics including video/audio issues and connection stability stats.

Patients need to be informed promptly of any potential disruptions to their video consultation due to connectivity issues.

Given the video call is initiated, When the system detects potential issues that may impact the consultation experience, Then a proactive message should be displayed to the patient advising of the situation and suggesting next steps.

Integrating troubleshooting recommendations into the consultation workflow to assist both providers and patients in real-time.

Given a connection issue occurs during a video consultation, When the provider or patient requests assistance, Then the system should provide tailored troubleshooting steps based on the specific issues detected.

Patient and Provider Calendar Sync

"As a patient, I want my video consultation appointments to automatically sync with my personal calendar so that I can easily manage my schedule without missing important appointments."

Description

Create an automatic synchronization feature for both patients and providers' calendars to ensure that appointments scheduled for video consultations appear in their respective calendars without manual input. This should include notifications and reminders that seamlessly integrate with existing calendar applications, thus reducing missed appointments and enhancing communication between healthcare providers and patients about their scheduled video consultations.

Acceptance Criteria

Synchronization of Appointments Between Patient and Provider Calendars

Given a patient schedules a video consultation through Schedulify, when the appointment is confirmed, then the appointment should automatically appear on both the patient’s and provider's integrated calendar applications without manual input.

Notification and Reminder Functionality for Upcoming Appointments

Given an appointment is scheduled in Schedulify, when the time of the appointment approaches, then both the patient and the provider should receive a notification and reminder through their calendar applications, ensuring awareness of the upcoming meeting.

Integration Verification with External Calendar Applications

Given that the patient and provider are using various calendar applications (such as Google Calendar or Outlook), when an appointment is scheduled in Schedulify, then the appointment details should correctly sync and display in the respective external calendar application.

Handling of Appointment Rescheduling

Given a scheduled appointment in Schedulify is rescheduled by the patient or provider, when the appointment is updated, then the rescheduled time should automatically sync to both the patient’s and provider's calendars, replacing the original appointment.

Error Handling for Calendar Sync Failures

Given a failure occurs during the synchronization process between Schedulify and external calendar applications, when a synchronization failure happens, then the system should notify both the patient and provider about the failure and provide clear steps for manual intervention if necessary.

Testing Real-Time Calendar Synchronization

Given that two users (patient and provider) are scheduled for a video consultation, when either user makes a change to their respective calendars, then the change should reflect in real-time on the other user's calendar within five minutes.

User Permissions for Calendar Access

Given a patient and provider are connected in Schedulify, when a patient grants permission for calendar access, then the provider should be able to sync only the necessary information required for appointment management without accessing the patient's private calendar details.

Recording and Playback Functionality

"As a healthcare provider, I want to be able to record my consultations with patients for later review, so that I can ensure I’ve captured all important information and decisions made during the appointment."

Description

Enable the functionality to record video consultations so that both providers and patients can revisit discussions for better understanding and follow-up care. This feature should provide easy access to past consultations while ensuring compliance with patient consent regulations surrounding the recording of medical conversations. Recorded sessions should be securely stored and easily retrievable by authorized users only.

Acceptance Criteria

As a healthcare provider, I want to record a video consultation with a patient during the session so I can refer back to it later for accurate follow-up and care.

Given I am in a video consultation with a patient, when I click the 'Record' button, then the system should start recording the session without interruptions or loss of quality.

As a patient, I want to be notified before the video consultation is recorded so that I can provide my consent to the recording.

Given I am about to start a video consultation, when the session is initiated, then I should receive a clear notification requesting my consent for recording along with the option to agree or decline.

As a healthcare provider, I want to access previously recorded video consultations easily so that I can review the discussions and ensure continuity of care.

Given I am logged into the Schedulify platform, when I navigate to the 'Recordings' section, then I should see a list of my recorded sessions organized by date and patient name, with the option to play or download each recording.

As a healthcare provider, I want to ensure that only authorized personnel can access recorded video consultations to comply with privacy regulations.

Given a recorded video consultation is saved in the system, when I check the access permissions, then only users with appropriate roles and authorizations should be able to view or retrieve the recordings.

As a patient, I want my recorded consultation to be securely stored to protect my personal and medical information.

Given a video consultation has been recorded, when the recording is saved, then it should be encrypted and stored securely in the database compliant with healthcare data protection regulations.

As a healthcare provider, I want to delete a recorded session after patient consent to ensure privacy and compliance with regulations.

Given a recorded video consultation exists, when I request to delete the recording and confirm the action, then the recording should be permanently removed from the system and inaccessible to any users.

User Feedback and Rating System

"As a patient, I want to provide feedback on my video consultation experience so that I can help improve the service for future users and ensure high-quality care."

Description

Implement a feedback and rating system for users to assess their virtual consultation experience. This requirement will create a loop for continuous improvement by allowing patients to rate their experience with providers post-consultation. Insights collected will help enhance service delivery and can be used to identify training needs for providers to improve overall patient satisfaction with the video consultation feature.

Acceptance Criteria

Patient submits a feedback rating after a virtual consultation with a healthcare provider.

Given that the patient has completed a virtual consultation, when they navigate to the feedback section, then they should be able to select a star rating from 1 to 5 and submit written feedback.

Healthcare provider receives notifications of average ratings from their virtual consultations.

Given that feedback has been submitted by patients, when a healthcare provider checks their dashboard, then they should see an average rating based on all their consultations and individual feedback comments.

Admin reviews feedback data to identify trends in patient satisfaction.

Given that multiple patient ratings have been submitted, when the admin analyzes the feedback report, then they should be able to see data visualizations showing trends in ratings over time and areas for provider improvement.

Patient can edit their feedback within a specified timeframe after submission.

Given that a patient has submitted feedback, when they access the feedback section within 24 hours, then they should have the option to edit their rating and comments.

Notifications are sent to patients who have completed their consultations but haven't submitted feedback.

Given that a patient has completed a consultation and navigated away without submitting feedback, when the designated time window has passed, then the patient should receive an automated reminder notification to provide their feedback.

Feedback ratings impact the visibility of healthcare providers in the scheduling system.

Given that feedback has been collected, when the ratings and comments are analyzed, then providers with consistently low ratings should receive alerts and may be temporarily hidden from patient search results until improvements are noted.

Pre-Appointment Patient Check-In

An online check-in feature that allows patients to complete necessary forms, verify information, and prepare for their telehealth appointments ahead of time. This streamlines the administrative process, reduces wait times, and guarantees that healthcare providers have all relevant information before the session begins.

Requirements

Online Form Submission

"As a patient, I want to complete my health forms online before my appointment so that I can save time and ensure the healthcare provider has all the necessary information during the consultation."

Description

The online form submission allows patients to complete health forms prior to their appointment, facilitating a smoother check-in process. This requirement enables patients to access their forms via a secure portal, ensuring that they can verify and submit their information at their convenience. Secured by encryption and compliance with health data regulations, this feature is vital in reducing the administrative burden on healthcare providers while improving patient satisfaction by minimizing wait times related to form completion. Furthermore, this capability should seamlessly integrate with existing patient management systems to ensure data continuity and accuracy, improving the overall efficiency of the appointment scheduling process.

Acceptance Criteria

Patient initiates the online check-in process for a telehealth appointment.

Given the patient is logged into their secure portal, when they navigate to the check-in section, then they should be able to access all required health forms for submission.

Patient completes the health forms before their appointment time.

Given the patient has filled out the health forms, when they click on the submit button, then the system should securely save their responses and confirm successful submission with a message.

Patient checks the status of their form submission prior to the appointment.

Given the patient has submitted their health forms, when they navigate to the submission status section, then the system should display a confirmation of successful submission and any pending actions if necessary.

Provider accesses submitted forms before the telehealth session.

Given the healthcare provider is preparing for a telehealth appointment, when they access the patient management system, then they should be able to view all submitted health forms accurately before the appointment starts.

System ensures compliance with health data regulations during form submission.

Given the patient is submitting their health forms online, when the submission occurs, then the system should encrypt all data and comply with HIPAA regulations, ensuring confidential handling of patient information.

Patient encounters an error while submitting their forms.

Given the patient has filled out the health forms, when the patient attempts to submit and an error occurs, then an appropriate error message should be displayed, guiding them to correct the issue without losing previously entered data.

Data continuity and integration with existing management systems is verified after form submissions.

Given the patient forms are submitted, when the data is processed by the patient management system, then the information should correctly populate the corresponding patient records without discrepancies.

Real-time Data Verification

"As a healthcare provider, I want to have real-time verification of patient information during check-in so that I can ensure accurate and complete records for my appointments."

Description

This requirement entails implementing a system that verifies patient information in real-time during the online check-in process. By cross-referencing the data provided by patients with existing records in the healthcare provider's system, this capability ensures that all necessary information is accurate and up-to-date before the appointment. This not only mitigates the risk of errors or outdated data being utilized during the appointment but also empowers providers to prepare adequately for each patient's unique needs. Effective implementation of this feature requires robust integration with the database and a user-friendly interface for seamless patient interaction.

Acceptance Criteria

Patient initiates online check-in for their telehealth appointment.

Given that the patient has logged into Schedulify and selected their upcoming appointment, When the patient submits their personal information and medical history, Then the system verifies this information against the existing records in real-time and alerts the patient if any discrepancies are found.

Healthcare provider reviews verified patient information before the appointment.

Given that the patient has completed their online check-in process, When the healthcare provider accesses the patient's information prior to the scheduled appointment, Then the system displays the most recent and accurate information, including any changes made during check-in.

Patient completes check-in and receives confirmation.

Given that the patient has successfully checked in online, When the check-in process is completed, Then the patient receives a confirmation message via email or SMS indicating successful check-in and any additional instructions for the appointment.

System handles integration with the healthcare provider's database.

Given that the input data from the patient is submitted, When the system attempts to verify data against the database, Then the system accurately retrieves and compares information without errors or delays, indicating robust integration.

Patient submits incomplete or incorrect information during check-in.

Given that the patient begins their check-in process but submits incomplete or incorrect information, When the submission is attempted, Then the system prompts the patient with specific errors and requests the necessary corrections before proceeding.

Real-time data updates reflect changes in patient records.

Given that the patient data has been updated in the healthcare provider’s system, When the same patient initiates check-in, Then the system reflects the newly updated information in real-time during the verification process.

Automated Reminder Notifications

"As a patient, I want to receive reminders about my upcoming appointments so that I don’t forget and can prepare accordingly."

Description

Automated reminder notifications feature will enable Schedulify to send reminders to patients about upcoming appointments and the check-in process. Reminders can be sent via various channels such as email, SMS, or mobile app notifications. These reminders serve to reduce no-show rates and ensure that patients arrive prepared for their appointments, thereby enhancing operational efficiency. This capability should also allow customization of reminder timelines (e.g., 24 hours before, 1 hour before) and provide opt-out options for patients who prefer to manage their notifications differently. Integrating this feature will necessitate the incorporation of user-defined settings and preferences.

Acceptance Criteria

Patient receives automated reminders for their upcoming appointments via email.

Given a patient has an upcoming appointment, when the reminder is scheduled, then the patient should receive an email reminder at the specified time (24 hours before the appointment).

Patient opts out of receiving SMS reminders for appointments.

Given a patient has previously opted in for SMS reminders, when they choose to opt out, then they should no longer receive SMS reminders for upcoming appointments.

Customized reminder settings are saved for individual patients.

Given a patient has set custom reminder preferences (email and SMS), when they save their settings, then the system should store these preferences and apply them to future reminders for that patient.

Patients receive reminders via the mobile app notifications.

Given a patient has enabled mobile app notifications, when a reminder is triggered, then the patient should receive a notification through the mobile app at the scheduled time.

Patient views upcoming appointment details along with reminders in the mobile app.

Given a patient accesses the mobile app, when they navigate to the 'Upcoming Appointments' section, then they should see their appointment details along with any customized reminder settings.

Providers can customize reminder templates and timings for patient notifications.

Given a healthcare provider is logged into the admin interface, when they access the reminder customization settings, then they should be able to modify the template and specify different sending times for patient notifications.

System logs and audits reminder notifications sent to patients.

Given the automated reminder system, when reminders are sent out, then the system should create a log entry that records the patient ID, notification type, and timestamp for each reminder sent.

User Dashboard for Check-In Status

"As a patient, I want to see the status of my check-in process on a dashboard so that I can monitor what I have completed and what I still need to do before my appointment."

Description

A user dashboard feature that provides patients with an overview of their check-in status, including completed forms and pending tasks. This dashboard will give users the ability to track their progress and ensures they are fully prepared for their upcoming appointments. By communicating the status of their check-in process, such as pending forms or reminders about necessary verification steps, patients will feel more empowered and less anxious about their preparations. This feature requires integration with the existing scheduling platform to display an accurate status of each user's appointments and forms.

Acceptance Criteria

Patient Navigates to User Dashboard

Given a patient has logged into their Schedulify account, When they navigate to the User Dashboard, Then they should see an overview of their check-in status, including completed forms and any pending tasks.

Fetching and Displaying Check-In Status

Given a patient is on the User Dashboard, When the check-in status is fetched from the database, Then the dashboard should accurately display the status of all relevant forms and tasks related to the upcoming appointment.

Updating Check-In Status in Real-Time

Given a patient has completed a form outside of the dashboard, When this update occurs in the system, Then the User Dashboard should reflect the updated status of completed forms within five minutes.

Accessing Reminders for Pending Tasks

Given a patient views their User Dashboard, When there are pending tasks or forms that need attention, Then reminders should be displayed prominently to encourage completion before the appointment.

Mobile Access to User Dashboard

Given a patient accesses the dashboard via a mobile device, When the User Dashboard is loaded, Then it should be responsive and display all check-in information clearly without loss of functionality.

Error Handling for Missing Check-In Data

Given a patient is on the User Dashboard, When there is missing data for their check-in status, Then an appropriate error message should inform them of the issue and provide instructions to resolve it.

User Feedback on Completed Check-In Tasks

Given a patient has completed all required tasks, When they view their User Dashboard, Then they should receive confirmation that their check-in is complete, along with any next steps if necessary.

Telehealth Platform Integration

"As a healthcare provider, I want to ensure that my patients can easily transition from the check-in process to their telehealth appointments so that the entire experience is smooth and efficient."

Description

This requirement focuses on integrating Schedulify's pre-appointment check-in functionality with various telehealth platforms. By allowing seamless transitions between the check-in process and the telehealth appointment, it ensures that patients do not face barriers in accessing their virtual consultations. This integration includes validating telehealth links, ensuring proper permissions are granted for each session, and confirming the readiness of the telehealth platform for the scheduled appointment. The success of this feature will enhance patient access to care and streamline the entire telehealth experience for both providers and patients.

Acceptance Criteria

Telehealth Patient Access Validation

Given that a patient has completed the pre-appointment check-in process, when they access the telehealth appointment link, then they should be able to join the appointment without encountering any access issues.

Automatic Telehealth Link Validation

Given that a telehealth appointment is scheduled, when the check-in process begins, then the system should validate the telehealth link and confirm readiness for the appointment.

Integration Permissions Check

Given that a patient is completing the check-in process, when they are submitting their information, then the integration should verify that the necessary permissions for accessing the telehealth platform are granted automatically.

Pre-Appointment Data Transmission

Given that a patient completes their check-in forms before the telehealth appointment, when the appointment starts, then the relevant patient data should be successfully transmitted to the telehealth platform for the provider's access.

Notification of Successful Check-In

Given that a patient has successfully completed the pre-appointment check-in, when they finish the process, then they should receive a notification confirming their check-in and providing telehealth appointment details.

Error Handling During Integration

Given that a patient attempts to check in for their telehealth appointment, when there is an error in the integration with the telehealth platform, then the system should display a user-friendly error message and options for resolution.

Care Plan Sharing Portal

A secure portal for healthcare providers to share care plans and educational materials with patients during virtual visits. This feature promotes informed patient participation in their care, enhances transparency, and encourages compliance with treatment guidelines.

Requirements

Secure Access Control

"As a healthcare provider, I want a secure way to share care plans with my patients so that I can ensure their information is protected and comply with regulations, while also enabling them to access their care plans easily."

Description

Implement a robust access control system that ensures secure authentication and authorization for both healthcare providers and patients accessing the Care Plan Sharing Portal. This will involve multi-factor authentication, role-based access permissions, and encryption of sensitive information. The secure access control will enhance patient trust and comply with healthcare regulations, safeguarding patient information and ensuring only authorized users can access and share care plans. This feature directly addresses the need for maintaining patient privacy and regulatory compliance, integrating seamlessly with the existing user management system of Schedulify.

Acceptance Criteria

User Authentication Process for Healthcare Providers

Given a healthcare provider accesses the Care Plan Sharing Portal, when they enter their username and password, then they must successfully authenticate through multi-factor authentication before gaining access to the portal.

User Role Assignment and Permissions Management

Given a healthcare provider with administrator role, when they assign or modify access permissions for patient users, then the changes must be reflected immediately in the access control settings and enforced at next login.

Encryption of Sensitive Patient Information

Given a patient’s care plan is shared via the portal, when the data is transmitted from the server to the patient's device, then the information must be encrypted both in transit and at rest to ensure patient privacy.

Access Denial for Unauthorized Users

Given an unauthorized user attempts to access the Care Plan Sharing Portal, when they enter their credentials, then they should receive a clear denial message indicating that they do not have access to the portal.

System Compliance with Healthcare Regulations

Given the implementation of the access control features, when a compliance audit is conducted, then the system must pass all required audits regarding patient data access and security practices.

Logging and Monitoring User Access

Given a healthcare provider logs into the Care Plan Sharing Portal, when they successfully log in, then their access must be logged with a timestamp, including their IP address and actions performed during the session.

Real-time Document Sharing

"As a patient, I want to receive my care plan and resources in real time during my virtual appointment so that I can ask questions and understand my treatment better while my provider is available to explain."

Description

Develop a system that allows healthcare providers to share care plans and educational materials in real-time during virtual visits. This feature will enable providers to upload, edit, and share documents securely, ensuring that patients receive up-to-date information about their treatment plans instantly. Real-time sharing enhances communication and understanding between providers and patients, improving the overall quality of virtual consultations, and fostering a more collaborative approach to healthcare management. This will integrate with existing video conferencing tools within Schedulify.

Acceptance Criteria

Real-time Document Sharing During Virtual Visits

Given a healthcare provider has access to a secure care plan sharing portal, when they upload an educational document during a virtual visit, then the document is immediately visible to the patient and can be accessed by them without any latency.

Editing Shared Care Plans

Given that a provider is in a virtual consultation, when they edit a care plan document in real-time, then the updates must be reflected in the patient's view within 5 seconds, ensuring both parties are looking at the most current information.

Secure Document Sharing

Given that a patient and provider are in a virtual visit, when a provider shares care plans via the portal, then the system must secure all documents with encryption and restrict access only to the intended patient, ensuring confidentiality.

Multiple Document Uploads During Visits

Given a provider is using the care plan sharing portal, when they upload multiple documents during a session, then all documents must be uploaded successfully, and patients must see a clear indication of all shared documents within the session.

Integration with Video Conferencing Tools

Given that a virtual appointment is initiated within Schedulify, when a provider accesses the care plan sharing portal, then the integration should allow seamless switching between video call and document sharing without interruptions.

User Notification of Shared Documents

Given that a provider has shared a document during a virtual visit, when the document is made available, then the patient should receive a notification alerting them of the newly shared material within the portal interface.

Compatibility Across Devices

Given that a patient is in a virtual consultation on any device, when the provider shares a care plan or educational material through the portal, then the document must be accessible on all devices, ensuring that patients can view the information regardless of their device type.

Educational Material Repository

"As a patient, I want easy access to educational materials related to my care plan so that I can learn more about my condition and how to manage it effectively, even after my appointment."

Description

Create a centralized repository for educational materials related to various care plans that healthcare providers can share with patients. This repository will house articles, videos, and infographics that patients can access at any time, promoting ongoing education and engagement in their health management. By providing easily accessible resources, this feature empowers patients to take ownership of their health and reinforces the information shared during appointments, leading to better adherence to treatment plans and improved health outcomes. The repository will be integrated with the Care Plan Sharing Portal for easy navigation.

Acceptance Criteria

User accesses the Educational Material Repository from the Care Plan Sharing Portal during a virtual visit.

Given a healthcare provider is logged into the Care Plan Sharing Portal, when the provider selects the 'Educational Material Repository' option, then the system should display a list of relevant articles, videos, and infographics related to the patient's care plan.

User searches for specific educational content based on keywords in the repository.

Given a user is on the Educational Material Repository page, when the user enters a keyword related to their care plan in the search bar and clicks 'Search', then the system should return a list of educational materials that match the keyword entered.

User views an educational article in the repository.

Given a user has selected an article from the Educational Material Repository, when the article is displayed, then the user should see the title, publication date, full content of the article, and an option to share the article with their provider.

User shares educational materials with their healthcare provider.

Given a patient is viewing an educational video in the repository, when the patient clicks the 'Share with Provider' button, then the system should email the selected material to the provider's registered email address.

User accesses the repository on multiple devices.

Given a user is logged into the Educational Material Repository on one device, when they log in on another device, then the system should synchronize and display the user's last accessed materials in the repository.

User uploads new educational materials to the repository.

Given an administrative user is managing the Educational Material Repository, when they select the 'Upload Material' option and provide the necessary details, then the material should be successfully added to the repository and tagged appropriately for patient access.

User receives notifications for new educational materials in the repository.

Given a patient has opted in for notifications, when new educational materials related to their care plan are uploaded to the repository, then the patient should receive an email notification with a summary and links to access the new materials.

Feedback Mechanism

"As a patient, I want to provide feedback on the care plan and educational materials so that I can help my provider improve the information and support I receive in my care."

Description

Introduce a feedback mechanism within the Care Plan Sharing Portal that allows patients to provide input on the care plans and educational materials they receive. This feedback will be vital for healthcare providers to understand patient engagement and comprehension, allowing for the adjustment of care plans based on patient needs and preferences. Additionally, this feature will support continuous improvement in the resources provided, ensuring they are relevant and user-friendly. The feedback will be collected in a structured format to analyze trends and areas for improvement.

Acceptance Criteria

Patient Feedback Submission via the Portal

Given a patient has accessed their care plan in the Care Plan Sharing Portal, when they click on the 'Provide Feedback' button, then they should be able to submit feedback in a structured format (e.g., multiple-choice, open text) and receive a confirmation message upon successful submission.

Provider Access to Patient Feedback

Given the feedback has been submitted by patients, when a healthcare provider accesses the feedback section in the Care Plan Sharing Portal, then they should be able to view all feedback collected in an organized manner, including details about submission dates and patient anonymity.

Feedback Analysis for Improvement

Given that multiple feedback items have been submitted, when the healthcare provider analyzes the feedback data, then they should be able to generate trend reports highlighting common themes, areas of improvement, and patient satisfaction levels.

User Interface for Feedback Submission

Given a patient is on the feedback submission page, when they interact with the feedback form, then the form should be user-friendly, with clear instructions and an intuitive layout that encourages completion.

Notification System for Patient Feedback

Given a patient has submitted feedback, when the submission is successful, then the patient should receive an automated email or notification confirming receipt of their feedback.

Feedback Collection Privacy and Security

Given that patient feedback is sensitive information, when feedback is submitted through the Care Plan Sharing Portal, then it should comply with HIPAA regulations to ensure patient data privacy and security.

Notification System

"As a patient, I want to receive notifications when my care plan is updated or new resources are available so that I can stay informed and engaged in my care between appointments."

Description

Establish a notification system that alerts patients when new care plans or educational materials are shared with them through the Care Plan Sharing Portal. These notifications can be sent via email or push notifications through the mobile app, ensuring that patients are promptly informed about updates related to their care. This system promotes timely engagement from patients and ensures they remain informed about their health, instilling a sense of ownership in managing their treatment. The notifications will be customizable, allowing patients to select their preferred modes of communication.

Acceptance Criteria

Patient receives a notification after a new care plan is shared in the Care Plan Sharing Portal during a virtual visit with their healthcare provider.

Given a patient is logged into the system, when a healthcare provider uploads a new care plan, then the patient receives an immediate push notification on their mobile device.

Patient receives an email notification when educational materials are shared in the Care Plan Sharing Portal during their scheduled appointment.

Given a patient has opted to receive email notifications, when a healthcare provider shares educational materials, then the patient receives an email alert within 5 minutes of the update.

Patients are able to customize their notification preferences in the Care Plan Sharing Portal regarding how they receive updates on care plans and educational materials.

Given a patient accesses their notification settings, when they select their preferred notification methods (email or push), then the system saves these preferences successfully for future notifications.

The system logs a record of all notifications sent to patients regarding care plans or educational materials shared.

Given a patient receives notifications, when the notification is sent, then an entry is successfully logged in the notification history for that patient with a timestamp and content details.

Patients can view a summary of notifications they have received regarding updates in the Care Plan Sharing Portal.

Given a patient accesses the notification history section, when they navigate to the history page, then they can see a chronological list of all received notifications, including dates and types of updates.

System administrators can access and analyze the effectiveness of the notification system based on patient engagement metrics.

Given an administrator requests notification engagement data, when the report is generated, then it shows the number of notifications sent, opened, and patient interactions with care plans over the last month.

Patients can unsubscribe from push notifications about care plan updates at any time through the mobile app settings.

Given a patient is on the notification settings page, when they choose to unsubscribe from push notifications, then they should receive confirmation this change has been made and no further push notifications will be sent to them.

Virtual Waiting Room

A customizable virtual waiting room that allows patients to queue for their telehealth appointments. This feature provides real-time updates on wait times and appointment status, enhancing patient engagement and reducing anxiety by keeping them informed.

Requirements

Real-time Wait Time Updates

"As a patient, I want to receive real-time updates on my wait time for telehealth appointments so that I feel informed and less anxious while waiting for my consultation."

Description

This requirement entails implementing a system that provides patients with real-time updates on their estimated wait times in the virtual waiting room. This feature allows for automated notifications that alert patients when their appointment is approaching, thereby reducing uncertainty and anxiety. Integration with backend scheduling systems is necessary to ensure accurate wait time calculations based on current appointment statuses. The expected outcome is enhanced patient satisfaction and engagement during telehealth appointments, which in turn promotes adherence to scheduled appointments.

Acceptance Criteria

Patient Accesses Virtual Waiting Room Before Appointment

Given a patient has a scheduled telehealth appointment, when they enter the virtual waiting room, then they should see an accurate estimated wait time displayed on their screen that updates in real-time as their appointment approaches.

Automated Notifications for Upcoming Appointments

Given a patient is in the virtual waiting room, when their appointment is 10 minutes away, then an automated notification should be sent to their device informing them that their appointment is approaching.

Backend Synchronization with Scheduling System

Given that a patient is in the virtual waiting room, when the backend scheduling system updates an appointment status (e.g., a previous appointment runs over time), then the estimated wait time should adjust accordingly for all patients in the queue.

Multi-Device Consistency for Wait Time Updates

Given a patient is accessing their appointment from a mobile device, when they check the virtual waiting room on another device, then the wait time displayed should match the latest update from the original device.

Patient Engagement Metrics Tracking

Given a patient participates in a telehealth appointment using the virtual waiting room, when the appointment concludes, then the system should log engagement metrics, such as time spent in the waiting room and feedback on wait time satisfaction.

Error Handling for Wait Time Calculations

Given a patient is waiting in the virtual waiting room, when there is an error in retrieving wait time information from the backend, then a clear error message should prompt the patient with an estimated time frame and reassurance they are still in line for their appointment.

Appointment Status Notifications

"As a patient, I want to receive notifications about my appointment status so that I am aware of any changes and can better manage my time while waiting for my telehealth appointment."

Description

This requirement focuses on providing patients with notifications regarding the status of their appointments while they are in the virtual waiting room. Patients should receive alerts for when their appointment is confirmed, when the provider is ready for the session, and any changes that might occur. This feature should be integrated with the appointment management system to pull accurate status updates. The goal is to keep patients informed throughout the waiting process, thereby improving their overall experience and reducing frustration if delays arise.

Acceptance Criteria

Patient receives notification when their appointment is confirmed in the virtual waiting room.

Given a patient has successfully scheduled an appointment, when the appointment status changes to confirmed, then the patient receives a notification on their device indicating the appointment confirmation.

Patient is notified when the healthcare provider is ready to start the appointment while they are in the virtual waiting room.

Given a patient is in the virtual waiting room, when the healthcare provider becomes available, then the patient receives a notification alerting them that the provider is ready to begin the session.

Patient receives instant updates when there's a change in their appointment status while they are in the virtual waiting room.

Given a patient is waiting for their appointment, when there is a delay or rescheduling of the appointment, then the patient receives a notification with updated information regarding the change in status.

Patients access real-time estimated wait time information while in the virtual waiting room.

Given a patient is in the virtual waiting room, when they request wait time information, then the system provides an accurate estimation of their wait time based on current queue status.

Patients can view their appointment details and current status in the virtual waiting room.

Given a patient is in the virtual waiting room, when they select the appointment status tab, then they see details including appointment time, provider name, and current status (confirmed, waiting, delayed).

Patients are able to acknowledge and respond to notifications received during their waiting period.

Given a patient receives a notification about their appointment status change, when they interact with the notification, then the system logs the acknowledgment and provides options for further actions (e.g., connecting to the session, rescheduling).

Customizable Waiting Room Interface

"As a healthcare provider, I want to customize the virtual waiting room interface so that it reflects my practice's branding and makes patients feel more comfortable while they wait for their appointments."

Description

This requirement involves developing a customizable interface for the virtual waiting room that allows healthcare providers to incorporate their branding, messaging, and waiting room ambiance. Providers can customize visuals, such as logos and color schemes, and choose messaging options, such as health tips or promotions. This customization enhances the patient experience by making the waiting room feel more personal and aligned with the practice's identity. The integration would require user-friendly tools for providers to make adjustments easily.

Acceptance Criteria

Healthcare provider wants to customize the virtual waiting room interface to reflect their branding before their telehealth appointments start.

Given the healthcare provider has access to the customization tools, when they change the logo and color scheme, then the virtual waiting room displays the updated branding in real-time.

A patient enters the virtual waiting room for a telehealth appointment and sees relevant health tips displayed on the screen.

Given health tips are configured by the healthcare provider, when the patient enters the waiting room, then they see these tips displayed prominently on the waiting room interface.

A healthcare provider wants to ensure their promotional messages appear in the virtual waiting room before appointments start.

Given the provider has set up their promotional messages, when a patient enters the waiting room, then the messages are visible and displayed according to the defined schedule.

Patients are waiting in the virtual waiting room, and they need to know their current wait time.

Given the waiting time tracking feature is active, when a patient enters the waiting room, then they receive real-time updates regarding their estimated wait time and appointment status.

A healthcare provider wants to make adjustments to the waiting room ambiance, such as background music or calming images, before patients log in.

Given the provider chooses ambiance settings from the customization interface, when they save these settings, then the changes are applied immediately and are reflected in the waiting room for patients.

Multi-Device Compatibility

"As a patient, I want to access the virtual waiting room on any of my devices so that I can join and wait for my telehealth appointment conveniently, no matter where I am."

Description

This requirement specifies that the virtual waiting room must be accessible across multiple devices, such as smartphones, tablets, and computers. The implementation should ensure a seamless user experience regardless of the device used, allowing patients to easily access the waiting room and receive updates on their appointments. This includes considerations for responsive design and performance optimization across various platforms to enhance accessibility and convenience for users.

Acceptance Criteria

Accessibility on Smartphones

Given a patient using a smartphone, when they access the virtual waiting room, then they should see a responsive layout, ensuring all features are accessible and functional without requiring horizontal scrolling.

Accessibility on Tablets

Given a patient using a tablet, when they join the virtual waiting room, then the interface should adapt appropriately to the tablet's screen size, providing an optimal user experience and easy navigation.

Accessibility on Computers

Given a patient using a desktop or laptop computer, when they log into the virtual waiting room, then the interface should display correctly on various browser resolutions, maintaining full functionality.

Real-time Updates

Given a patient in the virtual waiting room, when their appointment status changes, then they should receive real-time notifications without needing to refresh the page.

Cross-Platform Synchronization

Given a patient using different devices, when they access the virtual waiting room from a smartphone and then a tablet, then the appointment status should remain consistent and synchronized across both devices.

Load Performance

Given multiple patients accessing the virtual waiting room simultaneously, when they log in, then the average load time for the waiting room should not exceed 3 seconds to ensure a smooth user experience.

Internet Connectivity Resilience

Given a patient experiencing fluctuating internet connectivity, when they are in the virtual waiting room, then the system should provide a fallback indication of connection status and retain their appointment status during reconnections.

Patient Feedback Collection

"As a patient, I want to provide feedback about my experience in the virtual waiting room so that I can help improve the feature for future users and share my thoughts on what worked well."

Description

This requirement involves creating a mechanism for collecting feedback from patients about their experience in the virtual waiting room after their appointments. This could include short surveys or rating systems that enable patients to share their thoughts on wait times, notifications, and overall satisfaction with the virtual experience. The feedback collected will be essential for continuous improvement of the feature and can guide further enhancements based on patient needs and preferences.

Acceptance Criteria

Patient submits feedback through a short survey prompted after their virtual waiting room experience.

Given a patient has completed their telehealth appointment, when they receive a prompt for feedback, then they should be able to submit their responses to a short survey regarding their experience.

Patient receives real-time notifications about their appointment status while waiting in the virtual waiting room.

Given a patient is in the virtual waiting room, when there are changes to their appointment status, then they should receive immediate notifications updating them on their wait time and appointment progress.

Admin reviews collected patient feedback data for analysis and improvement.

Given the admin accesses the feedback collection system, when they request feedback data, then they should receive a comprehensive report detailing patient satisfaction ratings and comments regarding wait times and notifications.

Patients can rate their virtual waiting room experience on a scale of 1 to 5 stars.

Given a patient has completed their questionnaire, when prompted to rate their experience, then they should be able to select a rating from 1 to 5 stars, which is recorded accurately in the feedback database.

Patients can provide open-ended comments in addition to their survey rating.

Given a patient is filling out the feedback form, when they choose to leave a comment, then their feedback should be saved correctly, allowing for both qualitative and quantitative assessment of their experience.

Feedback results are aggregated for actionable insights.

Given feedback data has been collected over a specific time period, when analyzed, then it should provide actionable insights that can be used to enhance the virtual waiting room features based on patient suggestions and concerns.

Patients have the option to opt out of the feedback request after their appointment.

Given a patient does not wish to participate in the feedback survey, when they are prompted for feedback, then they should have the option to decline and not receive further requests related to feedback.

Telehealth Analytics Suite

A robust analytics tool that tracks telehealth utilization, patient satisfaction scores, and appointment outcomes. This feature provides healthcare organizations with valuable insights, enabling them to enhance service delivery, improve clinical workflows, and optimize patient experiences.

Requirements

Patient Utilization Dashboard

"As a healthcare administrator, I want to view real-time telehealth utilization data on a dashboard, so that I can make informed decisions about resource allocation and service offerings."

Description

A dedicated dashboard that visually represents telehealth utilization metrics including appointment frequencies, patient demographics, and service types. This dashboard will allow healthcare providers to easily analyze trends over time, helping them to adjust resources and improve service delivery. The integration of customizable filters and charts will enhance user interaction, ensuring that stakeholders can derive insights relevant to their operational needs.

Acceptance Criteria

Dashboard displays a clear summary of telehealth utilization metrics for a selected time period.

Given the user selects a specific date range, When the dashboard loads, Then the displayed metrics should reflect the total number of telehealth appointments, patient demographics, and service types for that date range.

The dashboard allows users to filter telehealth data based on specific parameters.

Given the user applies filters for appointment types and patient demographics, When the user clicks on 'Apply Filters', Then the dashboard should update to show only the metrics that match the applied filters.

Users can export the telehealth utilization data from the dashboard in various formats.

Given the user wants to download the data, When the user selects the 'Export' option, Then the dashboard should provide export options in formats such as CSV, PDF, and Excel for the displayed data.

The dashboard updates in real-time as new telehealth appointments are logged.

Given that new telehealth appointments are being added during a viewing session, When a user is on the dashboard, Then the metrics should realign to include the latest appointment data without requiring a page refresh.

The dashboard provides visual aids for better data interpretation.

Given the user accesses the dashboard, When the data loads, Then charts and graphs should be automatically generated to visually represent appointment frequencies, service types, and patient demographics in an easily interpretable format.

The user can customize the layout and appearance of the dashboard to suit their preferences.

Given the user is in the dashboard settings, When they save changes to layout preferences, Then the dashboard layout should reflect the user's saved preferences on subsequent visits.

Users can compare telehealth utilization over multiple selected time periods.

Given the user selects multiple time ranges, When they view the comparison report, Then the dashboard should display a side-by-side comparison of appointment frequencies and patient satisfaction scores for the selected periods.

Patient Satisfaction Tracking

"As a healthcare provider, I want to automatically collect and analyze patient satisfaction scores after telehealth appointments, so that I can understand patient needs and enhance service quality."

Description

Implement a system that collects and analyzes patient satisfaction scores post-appointment through automated surveys. This feature will provide healthcare organizations with actionable insights to identify areas for improvement in patient care. Integration with existing appointment systems will allow posting these surveys without burdening staff, ensuring a high response rate and more reliable data.

Acceptance Criteria

Patient receives a post-appointment survey via email immediately after their telehealth visit with a healthcare provider.

Given a patient has completed a telehealth appointment, when the appointment is marked as complete in the system, then an automated email survey should be sent to the patient within 5 minutes.

Patient satisfaction scores are aggregated and made viewable in the Telehealth Analytics Suite dashboard on a weekly basis.

Given the patient satisfaction surveys have been sent and responses have been collected, when the healthcare organization accesses the Telehealth Analytics Suite dashboard, then weekly aggregated scores should be displayed accurately without discrepancies.

Staff can integrate existing appointment systems with the new patient satisfaction tracking feature without additional manual input.

Given the existing appointment system is selected for integration, when the integration setup is completed, then patients should receive surveys automatically without any manual intervention from staff.

Healthcare organization receives alerts when patient satisfaction scores drop below a predefined threshold.

Given that patient satisfaction scores are being monitored, when the average score falls below the defined threshold of 3 out of 5, then an alert should be generated and sent to the designated admin email.

Patients have the option to provide comments alongside their satisfaction score in the survey.

Given the patient satisfaction survey is displayed, when a patient selects a satisfaction score, then a comments section should be available, allowing the patient to leave additional feedback if desired.

Surveys should be designed to comply with HIPAA regulations to ensure patient privacy and data protection.

Given that the patient satisfaction survey is created, when the survey is reviewed, then it must be verified that no identifiable patient information is collected and that all data handling complies with HIPAA regulations.

Appointment Outcome Reporting

"As a clinician, I want to review appointment outcomes and health trends from telehealth services, so that I can improve patient care and follow-up protocols."

Description

Create a feature that tracks and reports telehealth appointment outcomes, including follow-up needs and health improvements. This feature will enable clinics to evaluate the effectiveness of their telehealth services and identify trends related to patient recovery or feedback. Integration with electronic health record (EHR) systems will facilitate easier data collection and reporting, which will enhance overall service evaluation.

Acceptance Criteria

Tracking and Reporting Telehealth Appointment Outcomes for Follow-Up Needs

Given that a telehealth appointment has been completed, when the clinician enters the outcome information, then the system should accurately record and display the follow-up needs in the appointment report.

Integration with EHR Systems for Data Collection

Given that the EHR system is configured, when a telehealth appointment outcome is reported, then the data should be automatically synced and updated in the EHR system without manual intervention.

Patient Feedback and Satisfaction Scores Collection

Given that a patient has completed a telehealth appointment, when the feedback form is made available, then the system should allow the patient to submit their satisfaction score, which shall be tracked and reported alongside appointment outcomes.

Trend Analysis on Patient Recovery Post-Telehealth Appointments

Given that multiple telehealth appointments are recorded over time, when the analytics tool is used, then it should provide insights on trends related to patient recovery and health improvements based on the collected outcome data.

Display of Appointment Outcomes within Telehealth Dashboard

Given that appointment outcomes have been successfully reported, when the clinician accesses the telehealth analytics dashboard, then all relevant appointment outcomes, including health improvements and follow-ups, should be visibly displayed for review.

Automated Reports Generation for Service Evaluation

Given that the appointment outcomes have been recorded for a certain timeframe, when the report generation function is triggered, then the system should produce a comprehensive report summarizing appointment outcomes and patient trends for clinic evaluation.

User Permissions for Accessing Outcome Reports

Given that staff members have different roles, when accessing the appointment outcome reports, then only those with the appropriate permissions should be able to view sensitive outcome data in accordance with privacy regulations.

Telehealth Utilization Alerts

"As a practice manager, I want to receive alerts about low telehealth appointment utilization, so that I can take timely actions to engage patients and improve our service offerings."

Description

Develop an alert system that notifies healthcare providers when telehealth utilization falls below predetermined thresholds. This system will help proactively address issues related to patient engagement and service availability. Alerts can be customized based on user roles and can suggest actions or resources to improve utilization rates, empowering clinics to remain responsive to patient needs.

Acceptance Criteria

Telehealth Utilization Alert Notification for Low Engagement

Given the telehealth utilization is monitored in real-time, When utilization falls below the defined threshold, Then an alert must be sent to the healthcare provider's dashboard and via email within 5 minutes.

Customizable Alert Settings for Different User Roles

Given the system supports different user roles (e.g., admin, nurse, physician), When an admin customizes alert thresholds and notification preferences for each role, Then the changes must be saved and reflected in the alerts received by each respective role.

Suggested Actions Based on Utilization Trends

Given an alert is triggered due to low telehealth utilization, When providers receive the alert, Then they should also receive suggested actions tailored to their clinic's past utilization trends and best practices for improving engagement.

Real-time Monitoring of Telehealth Metrics

Given the analytics suite is integrated within the Schedulify platform, When a healthcare provider accesses the telehealth analytics dashboard, Then they must see real-time metrics on utilization rates, patient satisfaction, and appointment outcomes reflecting the latest data.

Performance Report Generation for Improved Decision Making

Given the system has tracked telehealth utilization over the past month, When a healthcare provider requests a performance report, Then the report should be generated detailing utilization trends, engagement levels, and recommended strategies for enhancement within 10 seconds.

Threshold Adjustment Based on Dynamic Utilization Patterns

Given that telehealth utilization can change due to seasonal factors, When an admin reviews engagement analytics, Then they should be able to adjust the alert thresholds dynamically and have those changes apply immediately to the alert system.

Feedback Mechanism for Utilization Alerts

Given that alerts are sent regarding low utilization, When healthcare providers receive alerts, Then there should be an option included in the alert for providers to provide feedback on the suggested actions, enhancing the system for future use.

Integration with Feedback Platforms

"As a data analyst, I want to integrate the Telehealth Analytics Suite with existing patient feedback platforms, so that I can have a holistic view of patient satisfaction and service quality."

Description

Integrate the Telehealth Analytics Suite with popular patient feedback platforms to streamline data collection and analysis. This will enhance the richness of insights by including external patient opinions and satisfaction metrics, allowing for a more comprehensive view of service effectiveness. The integration will support real-time data syncing, ensuring that the analytics suite remains up-to-date with patient feedback.

Acceptance Criteria

Patient feedback is collected through integrated feedback platforms following each telehealth appointment to assess satisfaction and identify areas for improvement.

Given the integration is active, when a telehealth appointment concludes, then patient feedback should be automatically requested via the integrated feedback platform, and the response should be successfully recorded in the Telehealth Analytics Suite.

Healthcare administrators access the Telehealth Analytics Suite to review patient satisfaction scores collected from feedback platforms.

Given the feedback platforms have been integrated, when the healthcare administrator logs into the Telehealth Analytics Suite, then they should see updated patient satisfaction scores reflecting the latest feedback data.

Real-time synchronization of patient feedback should allow data analysis within the Telehealth Analytics Suite without significant delays.

Given a patient submits feedback, when the feedback is sent to the Telehealth Analytics Suite, then it should be available for analysis within 5 minutes after submission.

The Telehealth Analytics Suite should create visual reports using data aggregated from feedback platforms to enhance insights regarding service effectiveness.

Given that the integration with feedback platforms is established, when a healthcare provider requests a report, then it should include visual representations of patient feedback metrics and trends over time.

System users need to ensure that the integration complies with data privacy regulations and patient confidentiality requirements.

Given the feedback data is being collected and analyzed, when the integration is deployed, then all data handling processes must comply with HIPAA regulations and other relevant privacy standards.

Healthcare providers desire the ability to customize the types of feedback questions sent to patients following telehealth appointments.

Given the integration with feedback platforms, when a provider configures the feedback settings, then they should have the ability to create and modify the questions sent to patients based on their service type.

On-Demand Support Chat

A chat feature that connects patients with technical support or clinical staff during telehealth visits. This ensures that patients receive immediate assistance for any issues they encounter, enhancing the overall experience and satisfaction with virtual care.

Requirements

Chat Interface Design

"As a patient, I want to easily access a support chat during my telehealth visit so that I can get immediate assistance without having to leave my consultation."

Description

Develop an intuitive and user-friendly chat interface that allows patients to seamlessly connect with support staff during their telehealth visits. This interface should be designed to minimize user friction, ensuring patients can easily find and access the support chat feature at any point during their appointment. The chat should include clear visual indicators for initiating a conversation and receiving responses, ensuring that it fits cohesively within the overall Schedulify ecosystem.

Acceptance Criteria

Patient Initiates a Support Chat During Telehealth Appointment

Given a patient is in a telehealth appointment, when they click on the support chat icon, then the chat interface should open without any lag and display a list of available support staff with status indicators (available, busy, offline).

Patient Receives Visual Indicators for New Messages

Given a patient is engaged in a support chat, when a support staff member sends a message, then the patient should receive a visual notification of the new message within 2 seconds, along with an audio alert if not muted.

Patient Accesses Support Chat from Any Screen

Given a patient is navigating through the telehealth platform, when they require assistance, then they should be able to access the support chat feature from any screen within two clicks without losing their current context or appointment details.

Support Staff Responds to Patient Chat Requests

Given a patient has initiated a support chat, when the patient sends a message, then the support staff should be able to respond within 2 minutes to ensure timely assistance is provided.

Patient Closes Chat and Returns to Appointment

Given a patient has completed their conversation in the support chat, when they click the 'close' button, then the chat interface should close smoothly and the patient should be returned to their telehealth appointment screen without any disruption.

Chat Interface Provides Help and FAQ Resources

Given a patient is in the chat interface, when they click on the 'Help' feature, then a pop-up should display relevant FAQs and troubleshooting tips related to the telehealth visit.

Real-Time Messaging System

"As a technical support staff member, I want to respond to patient inquiries in real-time so that I can resolve issues quickly and efficiently, improving patient satisfaction."

Description

Implement a robust real-time messaging system that supports instant communication between patients and support staff. This system should be able to handle multiple concurrent conversations without lag, ensuring a smooth and responsive experience. Messages should be delivered instantly, and the system should incorporate notifications to alert users of incoming messages, enhancing user engagement and support availability.

Acceptance Criteria

Patient Initiates a Telehealth Visit and Needs Technical Support

Given a patient is in a telehealth visit, when they click on the 'Support Chat' button, then they should be connected to a support staff member within 30 seconds.

Multiple Patients Seeking Support Simultaneously

Given multiple patients are using the chat feature simultaneously, when they send messages, then all messages should be delivered within 2 seconds without any performance degradation.

Patient Receives Notifications for Incoming Messages

Given a patient is in an active chat session, when a support staff member sends a new message, then the patient should receive a notification within 1 second, even if they are on a different screen.

Support Staff Responding to Patient Inquiries

Given a support staff member is online, when a patient sends a message, then the support staff member should respond within 1 minute on average during working hours.

Logging Chat Conversations for Quality Assurance

Given that a chat session has ended, when the conversation is logged, then all messages should be archived in the user account history for at least 30 days.

User-Friendly Interface for Chat Feature

Given a patient uses the chat feature, when they begin a conversation, then they should find the interface intuitive and easy to navigate, with at least 90% user satisfaction in post-chat surveys.

Automated Response Feature

"As a patient, I want to receive instant responses to my basic questions even when support is unavailable so that I can continue my consultation without delays."

Description

Introduce an automated response feature that can provide immediate answers to common patient inquiries during off-hours or when support staff are busy. This feature will use predefined responses to guide patients, ensuring they receive timely assistance even when a live chat agent is not available. This will enhance the efficiency of support operations and reduce the number of escalated queries.

Acceptance Criteria

Patient Initiates Chat During Off-Hours for Immediate Assistance.

Given a patient initiates a chat during off-hours, when they ask a common inquiry, then the automated response feature should provide a predefined response within 5 seconds.

Patient Seeks Support During Busy Times.

Given that support staff are busy and a patient initiates a chat, when the patient's inquiry matches a predefined common question, then the automated response feature should respond with accurate and relevant information.

Patient Interaction with Automated Response for FAQ.

Given a patient is browsing the help section and accesses the automated response feature, when they select a common inquiry from the list provided, then the system should display the relevant answer without delay.

Evaluation of Automated Response Accuracy Post-Interaction.

Given a patient has received an automated response, when they provide feedback on the accuracy of the information, then at least 90% of responses should receive a positive rating from users in a feedback survey.

Analysis of Reduced Response Time to Patient Queries.

Given the implementation of the automated response feature, when comparing response times for patient inquiries pre- and post-implementation, then the average response time should decrease by at least 30% within the first month.

Integration of Automated Response Feedback for Continuous Improvement.

Given the system collects feedback from patients about the automated responses, when analyzing the feedback, then at least 75% of common inquiries should be accurately addressed by the automated responses within 60 days of launch.

User Interface for Patients Accessing Automated Responses.

Given a patient accesses the automated response feature via the chat interface, when navigating through the options, then the user interface should be intuitive and allow users to easily locate answers without technical knowledge.

Chat Transcripts and Records

"As a patient, I want access to my chat history so that I can refer back to the information discussed and not forget important details relevant to my care."

Description

Create a system that automatically records and saves chat transcripts for later review by both patients and support staff. This feature will allow patients to revisit previous conversations for information and will also help support staff to track recurring issues or improve future interactions based on past discussions.

Acceptance Criteria

Patient accesses the On-Demand Support Chat during a telehealth visit and receives immediate assistance from technical support or clinical staff.

Given the patient has initiated a telehealth visit, When they click on the 'Support Chat' button, Then a chat window opens allowing the patient to communicate with support staff without any delays or interruptions.

Support staff can review past chat transcripts to identify recurring technical issues reported by patients.

Given a support staff user has access to chat records, When they search for transcripts of previous chats, Then all relevant and accurate transcripts should be returned based on the search query.

Patients need to revisit past chats for important information before their next telehealth appointment.

Given a patient wants to access their previous chat transcripts, When they log into their Schedulify account and navigate to the 'Chat History' section, Then they should see a list of all past chat transcripts sorted by date and easily readable formats.

A chat transcript is generated and saved automatically after a support chat ends, ensuring both patient and support staff have access to it.

Given a chat session has concluded, When the support staff ends the conversation, Then a transcript of the chat should be automatically saved and made accessible in both the patient's account and the support staff's dashboard.

The system retains chat transcripts for future reference, complying with data retention policies for patient information.

Given a chat transcript has been created, When the retention policy is applied, Then transcripts must be stored securely for a period of at least two years, as per regulatory requirements, with access controls in place.

Patients are notified when a chat transcript is available after their support interaction.

Given a patient has completed a chat session, When the transcript is generated and saved, Then the patient should receive a notification via their account and email, informing them that their chat transcript is available for review.

Integration with Patient Profiles

"As a support staff member, I want to see patient details during the chat so that I can provide tailored assistance and improve the patient’s experience."

Description

Ensure that the chat system is integrated with patient profiles, allowing support staff to view relevant patient information during the chat. This integration will facilitate more personalized assistance, enabling support staff to address specific patient needs and streamline the support process.

Acceptance Criteria

Patient initiates an on-demand support chat during a telehealth visit and requires assistance with technical issues while accessing their profile.

Given that the patient has logged into their profile, when they start the chat, then the support staff should be able to view the patient's profile details such as name, appointment history, and any previous issues raised.

A patient reaches out for help regarding medication management during a telehealth consultation through the support chat.

Given that the patient is in a consultation, when they connect to the support chat, then the support staff should have access to the patient's current medications listed in their profile to provide accurate assistance.

A patient asks for help with rescheduling their appointment via the on-demand chat feature during a telehealth session.

Given that the patient is in need of rescheduling, when they initiate the chat, then the support staff should see the patient's upcoming appointments and be able to assist with the rescheduling process effectively.

During a telehealth appointment, a patient encounters an error and uses the on-demand support chat feature for troubleshooting.

Given that the chat feature is in use, when the patient describes their issue, then the support staff should be able to pull up the patient's profile to diagnose the issue based on their technical settings and history.

A support staff member needs to verify a patient's recent test results while assisting them through the chat feature during a telehealth visit.

Given that the patient is logged in and chatting, when the support staff engages in the conversation, then they should be able to access and review the patient's recent test results from their profile in real-time.

The chat feature is available to patients for technical support during telehealth consultations to enhance their experience.

Given that a patient initiates contact via the chat, then the system should integrate with the patient's profile to provide contextually relevant patient information to the support staff instantly.

Preference-Based Reminders

This feature allows patients to set their preferred reminder method and frequency for appointments—whether via SMS, email, push notifications, or a combination of these. Patients can select how early they wish to be reminded, ensuring they receive notifications in the manner that best suits their lifestyle and preferences, thereby reducing appointment no-shows and enhancing preparedness.

Requirements

Customizable Reminder Settings

"As a patient, I want to choose how I receive reminders for my appointments so that I can manage my schedule in a way that suits my preferences and lifestyle."

Description

The Customizable Reminder Settings requirement enables patients to choose their preferred method of receiving reminders for appointments. Patients can select from SMS, email, push notifications, or a combination of these methods, ensuring that they receive notifications through channels that align with their communication preferences. This functionality is vital for reducing no-shows and enhancing patient preparedness by allowing flexibility in reminder strategies. Integration with existing reminder workflows within Schedulify will ensure seamless operation and improve overall user satisfaction.

Acceptance Criteria

Patient selects their preferred reminder method and sets the frequency for receiving appointment reminders in Schedulify.

Given a patient is logged into Schedulify, when they navigate to the reminder settings, then they should be able to choose SMS, email, push notifications, or any combination thereof, and set their desired reminder frequency (e.g., 1 hour, 1 day, 1 week in advance).

Patient receives a reminder notification through their selected method and frequency prior to their appointment.

Given a patient has chosen their preferred reminder method and frequency, when their appointment is due for a reminder, then they should receive the notification via the selected method at the time set in the frequency configuration.

Patient changes their reminder settings after initially setting them up in Schedulify.

Given a patient has already configured reminder settings, when they access the reminder settings page and make changes to method or frequency, then upon saving, the new configurations should take effect and be stored in the system without errors.

Patient receives a confirmation after successfully updating their reminder settings.

Given a patient updates their reminder preferences, when they save their changes, then they should receive a confirmation message indicating that their settings have been successfully updated.

System properly integrates the customizable reminder settings with existing appointment workflows.

Given a patient sets their reminder preferences, when they have an upcoming appointment, then the system must ensure that the reminders align with both the customizable settings and the existing appointment notifications in place, without conflict or duplication.

Patient opts out of receiving reminders and successfully updates their settings.

Given a patient is in the reminder settings interface, when they select the option to opt-out of reminders entirely and save the settings, then the system should confirm that no reminders will be sent for future appointments.

Flexible Reminder Frequency

"As a patient, I want to set how frequently I receive reminders so that I can prepare for my appointments without feeling overwhelmed by notifications."

Description

The Flexible Reminder Frequency requirement allows patients to set the timing and frequency of appointment reminders according to their needs. Patients can specify how many days in advance they would like to receive reminders (e.g., 1 day, 3 days, or 1 week) and whether they prefer to receive multiple reminders leading up to the appointment. This capability is essential for enhancing patient engagement and preparation while mitigating the risk of missed appointments. This feature will integrate with the existing reminder system, ensuring users have personalized and timely notifications.

Acceptance Criteria

Patient selects a specific reminder method for an upcoming appointment.

Given a patient has an upcoming appointment, when the patient selects their preferred reminder method (SMS, email, push notification), then the system should send reminders only through the chosen method.

Patient sets the reminder frequency for an appointment.

Given a patient has an appointment scheduled, when the patient specifies they want reminders 1 day, 3 days, and 1 week in advance, then the system should send reminders at the specified intervals leading up to the appointment.

Patient receives multiple reminders for an upcoming appointment according to their settings.

Given a patient has opted for multiple reminders leading up to their appointment, when the appointment date approaches, then the patient should receive the reminders as specified (e.g., 1 day, 3 days prior).

Patient modifies their reminder preferences for an upcoming appointment.

Given a patient wishes to change their reminder preferences, when they update their reminder method or frequency in the system, then the new preferences should be saved and implemented for all future appointment reminders.

System sends reminders at the correct times based on patient preferences.

Given a patient has set their reminder preferences, when the time for sending out the reminders arrives based on their chosen frequency, then the system should accurately send the reminders as scheduled without delay.

Patient receives reminders with the expected format for each reminder method.

Given a patient has selected their preferred reminder methods, when they receive reminders, then the content and format of the reminders should match the expectations for each method (SMS, email, push notification).

Healthcare provider sees patient reminder settings in the management interface.

Given a healthcare provider is viewing a patient’s profile, when they check the patient’s reminder settings, then the provider should see the patient's preferred reminder method and frequency clearly displayed in their management interface.

Multi-Channel Notification Management

"As a patient, I want to manage how and when I receive my appointment reminders from one place so that I don't miss important notifications while having control over my preferences."

Description

The Multi-Channel Notification Management requirement allows users to manage their reminder notifications from a centralized settings page. Patients will have the ability to enable or disable specific channels for reminders easily and make adjustments as needed. This feature offers significant enhancement to user experience by providing flexibility and control over notification settings. It plays a critical role in reducing no-shows and improving patient satisfaction by ensuring that reminders are sent in a format the patient prefers, without overwhelming them with notifications.

Acceptance Criteria

User sets preferred notification methods for their appointment reminders.

Given a user on the notification settings page, When they select a preferred reminder method (SMS, email, push notification), Then the selected method should be enabled and stored for future reminders.

User disables a specific notification method for appointment reminders.

Given a user on the notification settings page, When they disable a selected reminder method, Then that method should no longer send notifications for upcoming appointments and be reflected accurately in the settings.

User adjusts reminder frequency for appointment notifications.

Given a user has selected their preferred notification method, When they change the frequency of reminders (e.g., 1 day, 3 days, 1 hour before), Then the new frequency should be saved and applied to upcoming appointment reminders.

User receives reminders through their chosen notification channels before an appointment.

Given a user has configured their notification settings with specific channels and frequencies, When their appointment is approaching, Then the user should receive reminders through all enabled channels as per the defined frequency.

User views their current notification settings on the settings page.

Given a user on the notification settings page, When they access the page, Then they should see a clear and accurate list of currently enabled and disabled notification methods for appointment reminders.

User confirms changes made to their notification preferences.

Given a user makes changes to their notification settings, When they click the 'Save Changes' button, Then the system should validate the input and confirm the changes have been successfully saved with an appropriate message.

User is alerted if no notification options are selected.

Given a user accesses the notification settings page, When they attempt to save their settings without selecting at least one notification method, Then the system should display an error message prompting the user to select at least one method.

Real-Time Reminder Updates

"As a patient, I want reminder notifications to update automatically when my appointments change so that I always have the correct information about my schedule."

Description

The Real-Time Reminder Updates requirement ensures that any changes made to appointment schedules are reflected immediately in the reminder notification settings. For example, if a patient reschedules an appointment, the reminders should automatically update to align with the new date and time. This is a crucial feature to ensure that patients receive accurate and up-to-date information regarding their appointments, thus reducing confusion and minimizing no-shows. Integration with the scheduling system will be necessary to provide a seamless experience for the users.

Acceptance Criteria

Patient reschedules an appointment and wants to ensure that they receive updated reminders that reflect the new date and time.

Given a patient has an existing appointment with reminders set, when they reschedule the appointment, then the reminders should automatically update to reflect the new appointment details.

A patient selects multiple reminder methods for their appointments and changes their preferences for one appointment only.

Given a patient selects SMS and email reminders for their appointment, when they change the SMS reminder to push notification for just that appointment, then the reminder methods should reflect the individual preferences for that appointment only.

A patient adjusts the frequency of their reminder notifications for an upcoming appointment.

Given a patient is scheduled for an appointment and has set their reminders to occur 24 hours before, when they change the reminder frequency to 1 hour before, then the reminder notifications should be updated to the new frequency.

Patients with upcoming appointments check their preferred reminder settings before the scheduled appointment.

Given a patient has an existing appointment with reminders set, when they review their reminder settings, then they should see the correct reminder methods and timings as per their preference.

A healthcare provider makes a change to a patient's appointment and needs to confirm that the patient receives the correct reminder updates.

Given the healthcare provider updates a patient's appointment schedule, when the system updates the reminder settings, then the patient should receive the updated reminders immediately upon the change being made.

A patient cancels an appointment and wants to ensure that all reminders related to that appointment are canceled as well.

Given a patient has an appointment with reminders set, when they cancel the appointment, then all reminder notifications for that appointment should be immediately removed and not sent.

Appointment Confirmation Requests

"As a patient, I want to confirm my appointments easily through reminders so that I can help reduce no-shows and keep my healthcare provider informed of my plans."

Description

The Appointment Confirmation Requests feature allows automated reminders to include a prompt for patients to confirm their attendance at the appointment. Patients will receive a request to confirm (or cancel) their scheduled appointments via their preferred reminder method a few days prior. Implementing this feature is vital for enhancing communication between healthcare providers and patients, providing a clear understanding of attendance expectations, ultimately reducing no-shows and allowing practices to manage their schedules more efficiently.

Acceptance Criteria

Patient selects reminder preferences during the appointment scheduling process.

Given a patient is scheduling an appointment, when they reach the reminder preferences section, then they should be able to select their preferred method of reminder (SMS, email, push notification) and set the frequency (e.g., 1 day before, 2 hours before).

Automated reminders are sent to patients ahead of their scheduled appointment.

Given an appointment is scheduled for a patient, when the reminder period (e.g., 3 days before) is reached, then the system should automatically send a reminder via the patient’s selected preferred method, including a prompt for confirmation of attendance.

Patients confirm or cancel their appointments through the reminder prompt.

Given a patient receives a reminder with a confirmation prompt, when they respond to the prompt (confirm or cancel), then the system should accurately update the appointment status in the provider's schedule and notify both the patient and the provider accordingly.

Patients can modify their reminder preferences at any time.

Given a patient is logged into their account, when they navigate to the preferences section, then they should be able to change their selected reminder method or frequency without any errors and have those updates reflected in future reminders.

Patients receiving reminders feel empowered by the reminder system.

Given a sample group of patients has received appointment reminders with confirmation prompts, when surveyed, then at least 80% should respond positively regarding the effectiveness and convenience of the reminder system in reducing the likelihood of no-shows.

Providers are notified of patient confirmations or cancellations in real-time.

Given a patient has confirmed or canceled their appointment via the reminder prompt, when the action is taken, then the provider should receive an immediate notification of the change in appointment status to adjust their schedule if necessary.

Smart Adjustment Alerts

An intelligent alert system that automatically adjusts reminder settings based on patient behavior. For instance, if a patient frequently snoozes or dismisses reminders, the system could prompt them about their tendency and suggest adjustments to their reminder preferences. This proactive approach empowers patients to take control of their scheduling while minimizing appointment cancellations.

Requirements

Intelligent Reminder Customization

"As a patient, I want to receive reminders that are tailored to my behavior so that I can manage my appointments more effectively without feeling overwhelmed by notifications."

Description

This requirement involves creating an intelligent alert system that adjusts reminder settings based on patient behavior patterns, such as snoozing or dismissing reminders. The system will analyze past behaviors and automatically suggest changes to the reminder frequency or method (e.g., SMS vs. email) to better suit individual patient preferences. This customization promotes user engagement and proactive control over their appointments, ultimately improving attendance rates and reducing no-shows.

Acceptance Criteria

Patient frequently snoozes their appointment reminders and receives a notification suggesting they change their reminder preferences.

Given a patient who snoozes reminders more than three times, when they receive their next reminder, then the system should send a notification suggesting adjusting the reminder frequency or method.

A patient has dismissed their reminders multiple times and the system automatically identifies this pattern.

Given a patient who has dismissed reminders at least four times in the past month, when the system analyzes their behavior, then it should automatically suggest a preference change for reminder delivery (e.g., from email to SMS).

Patients want to customize their reminder settings based on their behaviors with the system interface.

Given a patient accessing their reminder settings, when they choose to adjust their preferences based on system suggestions, then the new settings should be saved and reflected in future reminders.

A patient receives reminders at a frequency that does not reflect their engagement level and is prompted to adjust them.

Given a patient who has not confirmed an appointment after receiving three consecutive reminders, when the system recognizes this, then it should prompt them to change their reminder type or frequency.

Patients can opt-out of receiving smart adjustment alerts entirely if they choose.

Given a patient who wishes to turn off smart adjustment alerts, when they navigate to settings and turn off the feature, then the patient should no longer receive any suggestions related to reminder adjustments.

The system tracks patient behavior over time to continuously refine customization suggestions.

Given a patient who has received adjustment suggestions over a three-month period, when their behavior changes (e.g., consistent confirmation of appointments), then the system should adjust its suggestions accordingly without manual input.

The system prompts users regularly to review their reminder preferences based on their engagement patterns.

Given a patient who has had varied interactions with reminders, when one month has passed since their last preference review, then the system should prompt them to evaluate their current reminder preferences.

Adaptive Reminder Feedback Loop

"As a patient, I want to quickly give feedback on my reminder preferences so that my notifications can better match my needs and help me keep my appointments."

Description

The feature will establish a feedback mechanism where patients can provide input on the effectiveness of the reminders they receive. Patients will be able to quickly communicate if a reminder was helpful or if it needs adjustment. This feedback will be used to continuously refine the notifications and to teach the system about patient preferences and behaviors over time. The ability to adapt to patient feedback fosters a more personalized and user-friendly experience.

Acceptance Criteria

Patient submits feedback on reminder effectiveness immediately after receiving a reminder notification for an upcoming appointment.

Given a patient receives a reminder notification, when they access the feedback option from the notification, then they should be able to rate the reminder as Helpful or Not Helpful and submit their feedback successfully.

A patient frequently snoozes or dismisses their appointment reminders, prompting the system to adjust their reminder settings accordingly.

Given a patient has snoozed or dismissed reminders multiple times in a 30-day period, when the system analyzes their behavior, then the system should trigger an alert to the patient suggesting a review and adjustment of their reminder settings.

The system collects and analyzes feedback provided by patients to refine reminder notifications.

Given a series of feedback submissions, when the system processes this feedback, then it should update the reminder notification settings and preferences for the patient based on their input, ensuring notifications align with their preferences.

A healthcare provider monitors the effectiveness of the adaptive reminder feedback loop through the analytics dashboard in Schedulify.

Given the provider accesses the analytics dashboard, when they view the feedback metrics, then they should see a report indicating the percentage of reminders rated as Helpful and Not Helpful by patients and the subsequent system adjustments made.

A patient requests to change their feedback on last week's reminder effectiveness for an upcoming appointment.

Given a patient wishes to update their previous feedback, when they navigate to the feedback history and select the specific reminder, then they should be able to change their rating and submit the new feedback without errors.

Patient Behavior Analytics Dashboard

"As a healthcare provider, I want to view analytics on how patients respond to their reminders so that I can adjust my communication strategies and reduce no-shows."

Description

To support the intelligent adjustment of reminders, this requirement involves the development of an analytics dashboard for healthcare providers. This dashboard will aggregate and visualize patient behavior data related to reminders, such as open rates and snooze patterns. It will enable providers to identify trends in patient engagement with reminders, allowing them to tailor their communication strategies effectively. This capability supports enhanced patient-provider interactions and improves overall appointment management.

Acceptance Criteria

Healthcare provider accesses the Patient Behavior Analytics Dashboard to view statistical data on patient engagement with reminders prior to an upcoming appointment.

Given the dashboard is available, when the healthcare provider selects a specific patient, then the dashboard displays the patient's reminder engagement metrics including open rates, snooze counts, and dismissal rates.

Healthcare provider analyzes trends from multiple patients on the Patient Behavior Analytics Dashboard to adjust reminder settings appropriately.

Given the dashboard shows data for multiple patients, when the healthcare provider applies filters (e.g., date range, specific reminders), then the dashboard must update to reflect the selected criteria and display relevant trends.

The healthcare provider sets a reminder adjustment based on analysis of the patient's behavior visible on the dashboard.

Given a patient shows a high frequency of snoozes, when the healthcare provider selects the option to adjust reminder preferences, then the system prompts for confirmation and updates the reminder frequency immediately upon confirmation.

Patient receives an alert about their reminder behavior after the healthcare provider has made adjustments based on the dashboard insights.

Given the reminders have been adjusted, when the patient logs into their account, then they must see an alert showing their reminder behavior and the adjusted reminder settings.

The healthcare provider reviews the overall effectiveness of reminder adjustments through comprehensive analytics on the dashboard.

Given the dashboard tracks changes made to reminder settings, when the healthcare provider selects a comparison report, then it should generate a report showing appointment attendance rates before and after reminder adjustments for selected patients.

Multichannel Reminder Integration

"As a patient, I want to choose how I receive my appointment reminders so that I can select the method that works best for me and ensures I don't miss my appointments."

Description

This requirement entails integrating the reminder system with multiple communication channels, including SMS, email, and in-app notifications. Patients will be allowed to choose their preferred methods for receiving reminders. By providing flexibility in communication channels, the system aims to enhance engagement and improve the likelihood of appointment confirmations. This feature is crucial in accommodating diverse patient preferences and ensuring reliable communication.

Acceptance Criteria

Patient selects their preferred communication channel for appointment reminders during the scheduling process.

Given a patient is scheduling an appointment, When they reach the reminder preferences section, Then they can select from SMS, email, or in-app notifications as their preferred reminder method.

Patient receives appointment reminders through their chosen communication channel without fail.

Given a patient has set their reminder preference to SMS, When the appointment time is approaching, Then the patient should receive an SMS reminder at the scheduled interval (e.g., 24 hours before the appointment).

The system sends adjustment alerts if a patient habitually dismisses reminders.

Given a patient has dismissed appointment reminders more than three times, When the system detects this pattern, Then it should send a prompt suggesting that the patient adjust their reminder settings to increase appointment attendance.

Patients can update their reminder preferences anytime through their profile settings.

Given a patient is logged into their account, When they navigate to reminder settings, Then they should be able to change their preferred method of receiving reminders (SMS, email, in-app notifications) without any issues.

The system logs patients' responses to reminder messages accurately.

Given a patient receives an SMS reminder, When they respond to the message with 'Confirmed' or 'Reschedule,' Then the system should update their appointment status accordingly in real-time.

The system allows for feedback on reminder effectiveness.

Given a patient receives a reminder, When prompted, Then they should be able to provide feedback on the reminder's effectiveness (e.g., Helpful, Not Helpful) which is recorded for future system adjustments.

The system provides a dashboard for healthcare providers to track reminder engagement metrics for their patients.

Given a provider's dashboard is accessed, When the provider views reminder statistics, Then they should see engagement metrics including open rates and response rates for reminders sent via different channels.

Automated Adjustment Notifications

"As a patient, I want to be informed when my reminder settings change automatically so that I can understand how my preferences are being respected and managed."

Description

The system will automatically notify patients of any adjustments made to their reminder settings, whether through patient feedback or system predictions based on their behavior. This transparency builds trust and ensures patients are aware of changes that may affect their appointment management, allowing them to confirm or modify settings as needed. The automated notifications encourage better user interaction and engagement with the scheduling system.

Acceptance Criteria

Automated Notification of Reminder Adjustments to Patients

Given a patient has previously dismissed or snoozed reminders multiple times, When the system adjusts their reminder settings, Then the patient receives a notification detailing the changes made and the reasons behind them.

Patient Option to Confirm Reminder Settings

Given a patient receives a notification about changes to their reminder settings, When they access the notification, Then they should have the option to confirm the new settings or revert them back to the original settings.

Tracking Patient Interaction with Notifications

Given a patient has adjusted their reminder settings, When the system sends out notifications regarding these adjustments, Then the system tracks whether the patient opens and interacts with the notification for future behavioral analysis.

Transparency in Notification Content

Given a reminder setting modification occurs, When the patient receives the notification, Then the notification must clearly outline the specific reminder settings changed and provide rationale based on their usage patterns.

Integration with Patient Preference Settings

Given a patient has specific preferences for reminder types (e.g., SMS, email), When their settings are adjusted, Then the notification method should align with their preferred communication preferences already on file.

Timeliness of Notification Delivery

Given an adjustment to reminder settings has been made, When the system sends out the notification, Then the notification must be delivered within 5 minutes of the change being implemented to ensure immediate awareness.

Dynamic Reminder Customization

This feature provides an easy-to-use interface for patients to customize their reminder messages. Patients can incorporate personal notes, add wellness tips related to their appointment, or even set reminders for pre-appointment preparations. This tailored approach makes reminders more engaging and relevant, encouraging greater patient compliance and preparation.

Requirements

User-Friendly Reminder Interface

"As a patient, I want to customize my reminder messages so that I can receive personalized alerts and wellness tips relevant to my upcoming appointment, enhancing my preparedness and compliance with my healthcare provider's recommendations."

Description

The User-Friendly Reminder Interface allows patients to easily navigate and customize their appointment reminders. It integrates seamlessly into the existing Schedulify platform, providing patients with options to add personal notes, wellness tips, and customization features that are straightforward and intuitive. The interface should also support various formats including text, audio, and scheduled notifications, enhancing patient engagement and compliance with their pre-appointment preparations. This feature plays a crucial role in improving patient satisfaction by making reminders more relevant and personalized, ultimately reducing the likelihood of no-shows and ensuring patients arrive prepared for their appointments.

Acceptance Criteria

Patients should be able to access the reminder interface through their mobile app after logging in to their Schedulify account.

Given a logged-in user, When they navigate to the reminders section, Then they should see an interface to customize their reminder preferences.

Patients can select between different formats for receiving their reminders, including text messages, audio notifications, and in-app alerts.

Given the patient is on the reminder customization page, When they choose a reminder format, Then the selected format should be saved and used for future notifications.

Patients are able to add personal notes and wellness tips to their reminders to enhance their relevance.

Given a patient is customizing their reminder, When they enter a personal note or wellness tip, Then the note or tip should be saved and displayed in their reminder confirmation.

Patients must be able to schedule reminders for different times, including options for reminders that are sent one week, one day, and one hour before their appointment.

Given a patient is setting up a reminder, When they select the time for the reminder, Then the reminder should be scheduled accordingly and confirm with an alert.

The reminder interface should maintain a user-friendly design that does not overwhelm patients, making it easy for them to navigate.

Given a patient is using the reminder interface, When they attempt to customize their reminders, Then the interface should display clear instructions and require no more than three clicks to complete the customization.

Patients should be able to receive a preview of their customized reminder before saving it.

Given a patient has completed their reminder customization, When they click 'Preview', Then they should see a full view of the reminder as it will be sent.

Patients need to have the option to edit or delete their reminder settings at any time before the appointment.

Given a patient is revisiting the reminder interface, When they select an existing reminder, Then they should have the option to edit or delete the reminder settings easily.

Wellness Tips Integration

"As a healthcare provider, I want to include personalized wellness tips in patient reminders so that patients are better prepared and informed about how to improve their health and appointment readiness."

Description

The Wellness Tips Integration feature allows healthcare providers to create a database of health-related tips and resources that can be automatically included in reminder messages. This feature benefits patients by providing them with relevant information to prepare for their appointments and maintain their health. It should be designed to allow customization based on appointment type, ensuring that the advice provided is tailored to the specific needs of the patient. This integration will not only enhance the value of appointment reminders but also empower patients with knowledge, leading to better health outcomes and reduced no-show rates.

Acceptance Criteria

Patients can view and select personalized wellness tips based on their appointment type when they customize their reminder settings in Schedulify.

Given a patient is logged into Schedulify, When they navigate to the reminder customization section, Then they should be presented with a list of wellness tips relevant to their scheduled appointment type that they can choose to include in their reminders.

Healthcare providers can add new wellness tips to the database for inclusion in patient reminders.

Given a healthcare provider has administrator access, When they enter a new wellness tip in the admin panel and associate it with an appointment type, Then the new wellness tip should be saved in the database and available for patients to select in their reminder customization.

Patients can receive their customized reminders with the selected wellness tips integrated into the message.

Given a patient has scheduled an appointment and customized their reminder settings to include wellness tips, When the reminder is sent out 24 hours before the appointment, Then the reminder message should include the patient’s selected wellness tips in a clear and engaging format.

Patients should be able to modify their selected wellness tips for their reminders anytime prior to their appointment.

Given a patient is in the reminder settings page, When they select a previously customized reminder for modification, Then they should be able to add, remove, or change the wellness tips before saving the updated reminder settings.

The system should generate analytics on the usage and effectiveness of the wellness tips included in reminders.

Given that the wellness tips feature is being utilized, When the healthcare provider accesses the analytics dashboard, Then they should see metrics on patient engagement with the tips, such as the percentage of patients who incorporated the tips into their preparations and the impact on appointment adherence rates.

The system should ensure that updated wellness tips are reflected in reminder messages in real time.

Given the healthcare provider updates a wellness tip in the database, When the change is saved, Then the updated tip should be immediately available in the next round of reminders sent to patients with upcoming appointments without requiring a system restart.

Reminder Frequency Settings

"As a patient, I want to set my own reminder frequency for appointments so that I can have control over how and when I receive alerts, keeping my schedule organized and ensuring I don't miss important healthcare visits."

Description

The Reminder Frequency Settings feature enables patients to choose how often they receive reminders for their appointments. Patients can opt for multiple reminders leading up to their appointment date, such as a week before, two days before, and on the day of the appointment. This capability ensures that patients remain aware of their upcoming appointments and can adjust their settings based on their preferences. It benefits both the patients and providers by significantly reducing no-show rates and allowing for better planning of healthcare resources. The feature should also allow for easy modification and should be clearly displayed in the patient’s scheduling profile within Schedulify.

Acceptance Criteria

Patient Customizes Reminder Frequency for Upcoming Appointment

Given a patient logged into their Schedulify account, when they access the reminder settings, then they should be able to select from predefined frequency options (e.g., 1 week, 2 days, day of appointment) and save their preferences successfully.

Patient Edits Existing Reminder Frequency Settings

Given a patient has previously set reminder frequencies, when they access the reminder settings, then they should see their current selections and be able to modify them before saving the changes successfully.

System Sends Reminders Based on Patient Preferences

Given a patient has set their reminder frequencies, when the scheduled reminder time is reached, then the system should send the reminders as specified in the patient's settings through their chosen method (e.g., email, SMS).

Patient Views Reminder Frequency in Scheduling Profile

Given a patient is logged into their Schedulify account, when they navigate to their scheduling profile, then they should clearly see their selected reminder frequency options displayed accurately.

System Validates Reminder Frequency Selections

Given a patient is selecting reminder frequencies, when they choose their options and attempt to save, then the system should validate the selections and provide an error message if an invalid option is selected.

Patient Receives Confirmation of Reminder Settings Changes

Given a patient has modified their reminder settings, when they save their preferences, then they should receive a confirmation message indicating that their settings have been updated successfully.

System Logs User Activity for Reminder Settings Modifications

Given a patient modifies their reminder frequency settings, when the change is saved, then the system should log the activity with a timestamp and patient identifier for audit purposes.

Multi-Platform Synchronization

"As a patient, I want my reminder customizations to synchronize across all my devices so that I can effortlessly access and manage my reminders, regardless of whether I'm using my phone, tablet, or computer."

Description

The Multi-Platform Synchronization feature ensures that reminder customizations are consistently updated across various devices and platforms. Whether patients access Schedulify through mobile devices, tablets, or desktops, any changes made to reminder settings should be reflected in real-time. This functionality enhances user experience by offering a seamless transition between devices, ensuring patients have access to their appointment reminders and customizations regardless of how they connect to the platform. Ultimately, this synchronization feature aims to foster a more cohesive experience, encouraging users to fully utilize the reminder customization capabilities of Schedulify.

Acceptance Criteria

Patient Customizes Reminder on Mobile App and Views Changes on Desktop

Given a patient customizes their reminder settings through the mobile app, when they access the desktop version of Schedulify, then the reminder customization should reflect the latest changes made on the mobile app in real-time.

Patient Modifies Reminder from Tablet and Confirms Update on Phone

Given a patient modifies their reminder from a tablet, when they check their reminders on their mobile phone, then the updated reminder should be visible and consistent across both devices.

Patient Adds Personal Note to Reminder and Checks Sync Across Devices

Given a patient adds a personal note to their reminder on the web interface, when they access the mobile app, then the personal note should appear accurately within the reminder details without delay.

Patient Sets a Reminder for Pre-Appointment Preparation on One Platform

Given a patient sets a reminder for pre-appointment preparation on their desktop, when they later access the mobile app, then the pre-appointment reminder should be available, including all customization made on the desktop.

Changes Made in Reminder Settings Reflect Instantly Across All Platforms

Given that a patient is using Schedulify on multiple platforms, when they make any change to their reminder settings on one platform, then that change should be instantly visible on all other platforms they use.

Patient Receives Alert for Reminder Changes Made on One Device

Given a patient changes their reminder settings on their mobile device, when they log in from another device, then they should receive an optional alert about the changes made to their reminders.

Patient Views Historical Changes in Reminder Settings

Given a patient has customized reminders multiple times, when they look for their historical changes in the reminder customization section, then they should see a log of previous settings and modifications applicable across devices.

Analytics Dashboard for Providers

"As a healthcare provider, I want an analytics dashboard that tracks the effectiveness of reminder customizations so that I can understand patient engagement and improve our scheduling processes based on data-driven insights."

Description

The Analytics Dashboard for Providers is a crucial feature that allows healthcare professionals to track the effectiveness of customized reminder strategies. This dashboard will provide insights into patient engagement levels, no-show rates, and feedback on reminder types that patients find most helpful. By analyzing this data, providers can tailor their communication strategies and continuously improve their reminder systems for enhanced patient compliance. The integration of this feature will not only facilitate better patient care but also support providers in making data-informed decisions to optimize appointment management and patient outcomes.

Acceptance Criteria

Healthcare providers access the Analytics Dashboard to review patient engagement levels after customizing reminder messages for their upcoming appointments.

Given a provider is logged into the Schedulify system, when they navigate to the Analytics Dashboard, then they should see patient engagement metrics displayed clearly, including open rates of reminder messages and patient responses.

Providers analyze no-show rates over the past month to assess the impact of customized reminders on appointment attendance.

Given a specific time frame selected by the provider, when they generate the report, then the dashboard should display the no-show rates compared before and after implementing customized reminder strategies.

User feedback on different types of reminder messages is collected and displayed on the dashboard to help providers optimize their strategies.

Given that feedback has been collected from patients, when the provider accesses the feedback section of the Analytics Dashboard, then they should see categorized feedback on reminder types with a satisfaction rating.

Providers set up a specific customized reminder strategy and want to track its effectiveness in real-time using the dashboard.

Given a customizable reminder has been set for a patient, when the provider views the dashboard, then they should see real-time updates on patient responses and any changes in engagement metrics.

A provider wishes to compare the effectiveness of different reminder formats (text, email, app notification) on patient compliance.

Given a provider selects multiple reminder formats for comparison, when they generate the report, then the dashboard should display a clear comparison chart showing compliance rates for each format.

Healthcare providers need to visualize trends in patient engagement over time to identify patterns and modify their reminder strategies accordingly.

Given the provider has selected a date range, when they view the trends section of the dashboard, then they should see a graph that illustrates changes in patient engagement levels over the specified period.

A provider wants to export the analytics data for further analysis or sharing with their team.

Given the provider is on the Analytics Dashboard, when they select the export option, then they should receive a downloadable report in a chosen format (PDF, CSV) that includes all relevant analytics data.

Multi-Tier Reminder System

A multi-tier reminder system that sends reminders at different intervals, including 'one week before', 'three days before', and 'one hour before' the appointment. This layered approach keeps the appointment top-of-mind for patients without overwhelming them with constant notifications, ultimately leading to improved attendance.

Requirements

Multiple Reminder Intervals

"As a healthcare provider, I want to set multiple reminder intervals for patient appointments so that my patients receive timely notifications, reducing the likelihood of no-shows and improving overall satisfaction with our services."

Description

The multi-tier reminder system should allow setup of reminders to be sent at specified intervals before an appointment, including one week, three days, and one hour prior to the scheduled time. This requirement ensures patients receive timely notifications that keep their appointments top-of-mind without causing notification fatigue. The reminders should be customizable per appointment type and integrate seamlessly with existing patient communication channels (SMS, email, app notifications) used within Schedulify. This feature not only promotes better attendance rates but also enhances overall patient satisfaction by facilitating easier management of appointments.

Acceptance Criteria

Setup of Reminders for New Patient Appointment

Given a healthcare provider schedules a new patient appointment, when they choose to set up reminders, then the system should allow them to select from the options for one week, three days, and one hour prior to the appointment.

Patient Receives Reminder Notifications

Given a patient has an upcoming appointment with reminders set, when the designated reminder time is reached, then the patient should receive the reminders via SMS, email, or app notification as per their selected preferences.

Cancellation of Scheduled Reminders

Given a healthcare provider has set reminders for an appointment, when they decide to cancel the reminders, then the system should successfully remove all reminders without sending any notifications to the patient.

Customization of Reminder Settings per Appointment Type

Given a healthcare provider is scheduling an appointment, when they select a specific appointment type, then they should have the option to customize reminder intervals independently for that type.

Integration with Patient Communication Channels

Given Schedulify is configured with existing communication channels, when reminders are triggered, then the system should seamlessly send notifications through the patient's preferred communication channel without delays.

Tracking Reminder Effectiveness

Given the reminder system is in use, when an appointment is completed, then the system should log whether the patient attended and enable reporting on the effectiveness of reminders in improving attendance rates.

User Feedback on Reminder System

Given patients are receiving reminders, when they engage with the reminder notifications, then the system should allow for collecting feedback on the helpfulness and frequency of the reminders to improve the system further.

Reminder Customization Options

"As a healthcare provider, I want to customize appointment reminder messages so that I can provide a more personalized experience for my patients, making them feel valued and likely to attend their appointments."

Description

The system should provide options for healthcare providers to customize reminder messages for different types of appointments and patient preferences. This includes the ability to add personalized messages, change reminder language, and select which communication channels (SMS, email, push notifications) to utilize. Customization not only helps in making reminders more relevant and engaging for patients but also aligns with the branding and communication strategies of the healthcare providers. This will allow for more effective communication, enhancing patient engagement and compliance with appointment schedules.

Acceptance Criteria

Customization of Reminder Messages for Different Appointments

Given the healthcare provider is logged into Schedulify, when they access the reminder settings for an appointment type, then they can customize the reminder message, including adding personalized content and selecting from predefined messages.

Language Selection for Reminder Messages

Given the healthcare provider is in the customization settings, when they select a language for the reminder message from the available options, then the system should display the reminder in the chosen language for the scheduled patients.

Communication Channel Selection for Reminders

Given the healthcare provider is customizing appointment reminders, when they choose which communication channels (SMS, email, or push notifications) to use for reminders, then the selected channels should correctly send reminders at the specified intervals before the appointment.

Testing Personalized Reminder Effectiveness

Given a patient has opted in to receive customized reminders, when the reminders are sent according to their preferences, then patient attendance data should reflect a statistically significant improvement in appointment attendance rates compared to a control group.

Multiple Appointment Types with Different Reminders

Given the healthcare provider manages multiple appointment types, when they customize reminders for each type, then each appointment should successfully send reminders according to its specific customization without interference.

Default Reminder Settings for New Appointment Types

Given the healthcare provider is creating a new appointment type in Schedulify, when the appointment type is created, then it should automatically inherit default reminder settings that can be further customized as needed.

Audit of Reminder Customization Changes

Given the healthcare provider makes changes to the reminder customization settings, when they review the audit log, then they should be able to see a record of changes made, including who made the changes and when.

Analytics Dashboard for Reminder Effectiveness

"As a practice manager, I want to access an analytics dashboard that shows the effectiveness of appointment reminders so that I can make data-driven decisions on improving our reminder strategies and reducing no-shows."

Description

An analytics dashboard should be integrated into Schedulify that allows providers to view statistics related to reminder effectiveness. This feature should track metrics such as appointment attendance rates correlated with different reminder times, click-through rates on digital reminders, and patient feedback on reminder usefulness. By analyzing this data, providers can refine their reminder strategies, optimizing scheduling and potentially increasing overall practice efficiency. The dashboard should present data in a user-friendly manner, making it easy for providers to derive insights and make informed adjustments.

Acceptance Criteria

Viewing Appointment Attendance Rates over Different Reminder Intervals

Given a healthcare provider logs into the analytics dashboard, When they select 'Appointment Attendance Rates' for reminders sent at 'one week', 'three days', and 'one hour' intervals, Then the dashboard displays a clear graphical representation of attendance rates correlated with each reminder interval.

Analyzing Click-Through Rates on Digital Reminders

Given the healthcare provider accesses the analytics dashboard, When they navigate to the 'Click-Through Rates' section for digital reminders, Then the dashboard shows the percentage of recipients who clicked on the reminder links, broken down by reminder time frame.

Gathering Patient Feedback on Reminder Usefulness

Given that a healthcare provider is on the analytics dashboard, When they check the 'Patient Feedback' section regarding the usefulness of reminders, Then the dashboard presents a summary of feedback including average ratings and comments from patients.

Refining Reminder Strategies Based on Analytics

Given a healthcare provider has accessed the 'Appointment Attendance Rates' and 'Click-Through Rates', When they review the data, Then they are able to identify up to three actionable insights to refine their reminder strategy effectively.

User-Friendly Data Presentation on the Dashboard

Given a healthcare provider uses the analytics dashboard, When they attempt to view the analytics data, Then all relevant statistics are presented in an intuitive layout that includes charts, graphs, and easy navigation options.

Exporting Reminder Effectiveness Data

Given a healthcare provider is on the analytics dashboard, When they select the option to export data related to reminder effectiveness, Then they can download a report in both PDF and CSV formats, capturing all relevant metrics.

Real-Time Data Updates on Appointment Metrics

Given the analytics dashboard is being used by a healthcare provider, When new appointment data is entered into Schedulify, Then the dashboard automatically refreshes to reflect the most current statistics without manual intervention.

Group Reminder Setup

This feature allows patients to set up collective reminders for appointments that involve multiple family members or caregivers. For instance, if a family member is accompanying them or if multiple appointments are scheduled in succession, this feature ensures that everyone involved receives timely updates, fostering a communal approach to health management.

Requirements

Multi-User Reminder Setup

"As a patient, I want to set up reminders for my appointments that also include my family members or caregivers so that everyone can be informed and prepared for my visits, ensuring that no one forgets and we can manage our schedules collectively."

Description

The Group Reminder Setup feature should allow patients to create and manage collective appointment reminders that include multiple family members or caregivers. This feature should enable users to select different contacts from their address book to receive notifications and alerts regarding upcoming appointments. The reminders should be customizable, allowing users to set the frequency of notifications (e.g., daily, weekly) and the timing (e.g., one day before, one hour before) based on their preferences. Integration with existing notification systems is crucial, ensuring that all selected participants receive timely and synchronized alerts through various communication channels (email, SMS, app notifications) seamlessly. This functionality aims to bolster personal accountability and ensure that caregivers and family members are well-informed, resulting in better attendance and enhanced patient management.

Acceptance Criteria

User creates a multi-user reminder for a family appointment involving three family members, choosing contacts from their address book and specifying notification preferences.

Given the user is on the reminder setup screen, When they select multiple contacts and set notification preferences, Then the system should send test notifications to each selected contact based on the specified timing and frequency.

User modifies an existing multi-user reminder to change the notification timing and adds another family member to the reminder list.

Given the user is viewing an existing reminder, When they change notification settings and add a new contact, Then the system should update the existing reminder and notify all participants of the changes.

User attempts to set up a multi-user reminder but does not have contacts saved in their address book.

Given the user is at the reminder setup screen, When they try to select contacts, Then the system should prompt the user to add contacts to their address book before proceeding with reminder setup.

User views their multi-user reminders to ensure all participants are listed correctly before an upcoming appointment.

Given the user is on the reminders overview page, When they select a multi-user reminder, Then the system should display all selected contacts and their designated notification settings clearly.

User receives notifications from the multi-user reminder setup through different channels (SMS, email, app notification) based on their preferences prior to an appointment.

Given the appointment reminder is due, When the notification time arrives, Then all selected contacts should receive notifications through their preferred channels without delay.

User schedules a recurring appointment reminder for a family member with specific timing preferences.

Given the user creates a recurring appointment reminder for a family member, When they specify the frequency and timing options, Then all family members should receive notifications according to the schedule without errors.

Recurring Appointment Integration

"As a patient with ongoing treatments, I want to set up recurring appointment reminders that include my caregivers, so that everyone knows the schedule and can avoid missing any sessions together."

Description

The Group Reminder Setup must include functionality for handling recurring appointments. This requirement entails that when a user schedules a series of appointments (like weekly physical therapy sessions), they can simultaneously set up group reminders for all involved parties. The system should automatically generate and send out reminders for each recurrence, preventing the need for manual re-entry and ensuring everyone stays informed over time. Integration with calendars (Google Calendar, iCal, etc.) should allow for easy syncing across all devices, ensuring that reminders are universally applicable. This automation enhances user experience and reduces the potential for missed appointments in recurring scenarios.

Acceptance Criteria

Patients schedule a series of recurring appointments with a healthcare provider and wish to set up collective reminders for themselves and any required family members or caregivers.

Given a patient schedules recurring appointments, when they select participants for group reminders, then the system must generate and send reminders for each occurrence of the appointment to all selected participants before each appointment.

A patient selects a recurring appointment and adds their family members to receive reminders for all scheduled sessions.

Given a patient adds family members to their recurring appointment schedule, when the appointment is saved, then each selected family member must receive a confirmation of their reminder setup via email or SMS paraphrased correctly within 5 minutes.

The application allows users to integrate with their calendar applications, ensuring that reminders sync correctly across all devices.

Given a patient has connected their Google Calendar or iCal to Schedulify, when they set up recurring appointment reminders, then those appointments and reminders should appear accurately on their synced calendar without discrepancies.

A user wants to modify a recurring appointment and its corresponding group reminder settings after the initial setup.

Given a recurring appointment is set up, when a user modifies the date or time of one occurrence, then the system must automatically update the reminder settings for all future occurrences and notify all selected participants of the change.

A family member receives a reminder notification about an upcoming appointment involving a patient they support.

Given a family member has been added to the group reminders for an appointment, when the reminder is sent out, then they should receive the reminder notification at least 24 hours before the scheduled appointment, indicating the time, date, and location of the appointment.

The application provides options for patients to customize their reminder notifications preference (e.g., SMS, email).

Given a patient accesses their reminder settings, when they select a notification preference for group reminders, then the system must save and apply that preference for all future recurring appointments and notify all participants accordingly.

Customizable Reminder Channels

"As a patient, I want to choose how different family members receive their appointment reminders, so that I can ensure they get the notifications in their preferred way and are more likely to remember our appointments."

Description

The Group Reminder Setup should allow users to customize how reminders are sent out. Patients should be able to choose different notification methods for individual participants (e.g., SMS for one family member, email for another) to cater to personal preferences. This requirement emphasizes flexibility and user control, enhancing satisfaction and engagement with the feature. Integration with multiple communication platforms must be ensured so that users can select their preferred means of being notified without any restrictions. Ultimately, this function aims to improve reminder effectiveness by ensuring that messages are received in forms that users are most likely to check regularly.

Acceptance Criteria

Patient Customizes Notification Method for Family Members

Given a patient with multiple family members involved in an appointment, when the patient accesses the Group Reminder Setup, then the patient can select different notification methods (SMS or email) for each family member individually.

Patient Adds Family Members with Different Notification Preferences

Given a patient is setting up group reminders for an appointment, when they add family members, then the patient should be able to specify a preferred notification channel (SMS or email) for each family member added to the reminder list.

Integrating Multiple Communication Platforms for Reminders

Given the requirement of customizable reminder channels, when a patient selects a communication platform (e.g., SMS, email, or app notification), then the system must successfully send reminders through the chosen platform without errors for all participants.

Verification of Notification Delivery for Different Channels

Given a group reminder has been set up, when the appointment time is approaching, then all participants should receive a reminder via their selected notification method, and the system should log each notification's status as sent or failed.

User-Friendly Interface for Reminder Setup

Given a patient is in the Group Reminder Setup, when they customize notification channels for family members, then the interface should be intuitive, allowing easy navigation and selection of different notification options without any confusion.

Editing Notification Preferences Before the Appointment

Given a patient has previously set up group reminders, when they access the Group Reminder Setup before the appointment date, then they should be able to edit notification preferences for any family member without losing the existing reminder setup.

User-Friendly Reminder Creation Interface

"As a less tech-savvy patient, I want a simple and clear interface to set up my appointment reminders so that I can easily include my family and caregivers without getting overwhelmed by complicated options."

Description

The Group Reminder Setup should feature an intuitive interface for creating and managing appointment reminders. The requirement mandates a streamlined design that allows users to add and select different participants quickly, set reminders, and adjust notification preferences without any complex navigation. Simplified templates or guided workflows should be implemented to assist users in the reminder setup process, making it accessible for patients of all tech levels, including those who may not be technologically inclined. This design approach endeavors to enhance user engagement while reducing potential frustrations in the setup process.

Acceptance Criteria

User wishes to create a reminder for a joint appointment with a family member through Schedulify's Group Reminder Setup feature.

Given the user is on the Group Reminder Setup page, When they select multiple participants from their contact list, Then the system should allow the user to add these participants to the reminder list successfully without an error message.

User wants to set different reminder times for each participant involved in the appointment.

Given that the user has selected multiple participants, When they set individual reminder times for each participant, Then the system should save these times correctly and display a confirmation message to the user.

User needs to edit an existing group reminder they have set up for a series of appointments.

Given the user is viewing the list of scheduled reminders, When they select an existing reminder to edit, Then the system should present an editable form with the current details pre-filled and allow changes to be made easily.

User wants to receive a notification five minutes before each group appointment they have set.

Given the user has set their notification preferences to receive reminders, When the time for the appointment approaches, Then the user should receive a notification via their selected method (email/SMS) five minutes prior to each appointment as per their settings.

Patients with varying levels of technological proficiency use the reminder creation interface for the first time.

Given a user with low technological proficiency arrives at the reminder setup page, When they attempt to create a reminder, Then the interface should provide simplified guidance, such as tooltips or step-by-step instructions, making it easy for them to navigate and complete the task successfully.

Users wish to review and confirm all details before finalizing the group reminder setup.

Given the user has filled out all the necessary fields to create a reminder, When they press the 'Review' button, Then the system should display a summary of all entered details, including participants, reminder times, and notification preferences for the user to confirm before final submission.

User attempts to cancel a group reminder they previously set up.

Given the user is on the reminders management page, When they select a specific reminder and press the 'Cancel' button, Then the system should prompt a confirmation dialog, and upon confirming, the reminder should be removed from the system with a success message displayed to the user.

Report and Overview of Reminder Effectiveness

"As a patient, I want to see how effective my group reminders are, so that I can understand if they’re helping my family stay informed and make adjustments if necessary."

Description

The system should include a reporting feature that allows users to track the effectiveness of group reminders. Patients should have access to metrics indicating how many reminders were sent, opened, or acknowledged by participants. This requirement is key for understanding engagement levels and the overall performance of the reminder system. Insights such as missed appointments aligned with reminder data can help improve future scheduling and reminder settings. The reporting function should be presented in a user-friendly format, allowing individuals to make informed adjustments to their future reminder setups as needed.

Acceptance Criteria

User Engagement Metrics Display

Given a user accesses the report feature, when they view the effectiveness report, then the report should display the total number of reminders sent, opened, and acknowledged in a clearly labeled format with appropriate charts for visualization.

Missed Appointments Analysis

Given a user explores the report of reminder effectiveness, when they analyze the missed appointments section, then the system should correlate missed appointment data with the reminder data showing whether reminders were sent and acknowledged before the appointments.

User-Friendly Format Validation

Given a user opens the report feature, when they navigate through the metrics, then the information should be presented in a user-friendly format that is easily understandable, with tooltips and help sections available for further clarification.

Participant Acknowledgement Tracking

Given a user requests a report on group reminder effectiveness, when they access the acknowledgment metrics, then the system should display the percentage of participants who acknowledged the reminders and any corresponding patterns or trends over time.

Customizable Reporting Periods

Given a user is viewing the effectiveness report, when they select different time frames for analysis, then the system should allow the user to customize the reporting period and update the data displayed accordingly.

Downloadable Reports Feature

Given a user has accessed the report feature, when they need an offline copy, then the user should have the option to download the report in PDF or Excel format for their records.

Feedback Mechanism for Improvement

Given a user views the effectiveness report, when they identify areas of concern, then the user should be able to submit feedback or suggestions for the reminder system directly from the report interface.

Behavioral Insights Integration

This innovative feature utilizes machine learning to analyze patient response patterns to reminders and adjusts strategies accordingly. For example, if a patient consistently responds better to morning reminders, it will optimize reminder times to maximize effectiveness, enhancing engagement and reducing no-show rates.

Requirements

Patient Response Pattern Analysis

"As a healthcare provider, I want to receive insights on patient response patterns to reminders so that I can optimize my communication strategy and reduce no-show rates."

Description

This requirement involves the development of an advanced analytical module that utilizes machine learning algorithms to gather and analyze data on patient response patterns to appointment reminders. By identifying the timeframes and formats that yield the highest engagement, this module will enable the system to tailor reminder strategies for each patient segment effectively. The insights generated will also be integrated into the user interface, allowing healthcare providers to view actionable reports that inform their engagement strategies. The ultimate goal is to increase appointment adherence rates, thereby improving patient outcomes and operational efficiency within healthcare practices.

Acceptance Criteria

Patient receives appointment reminders and responds positively, demonstrating improved attendance rates due to optimized reminder timings.

Given a patient profile with historical response data, when the system analyzes engagement patterns, then it should automatically adjust reminder times to match the patient's optimal response period, increasing appointment adherence by at least 15%.

Healthcare provider reviews behavioral insights from the analytics module to make informed decisions about engagement strategies.

Given a healthcare provider accessing the analytics dashboard, when the provider views the patient response data, then the system must display actionable insights that can be exported or integrated into their current engagement processes, with a minimum of three strategic suggestions provided for each patient segment.

Automated analysis of patient data occurs weekly to update reminder strategies based on the latest engagement trends.

Given ongoing patient engagement data, when the system processes this data weekly, then it should update reminder schedules for each patient based on the latest analysis, ensuring that at least 80% of reminders reflect the latest patterns.

Patients receive tailored reminder formats (SMS, email, phone call) based on their historical engagement preferences.

Given a patient profile that includes communication preferences, when the system sends appointment reminders, then it must use the preferred format for at least 90% of patients based on prior response history, improving engagement rates.

Healthcare provider accesses reports on missed appointments to identify patterns and adjust strategies accordingly.

Given a report on missed appointments, when the provider reviews this data, then the report must highlight at least three common characteristics or patterns related to patient demographics or reminder timings, enabling targeted follow-ups.

The system integrates with existing EMR systems to gather necessary patient data for analysis without manual input.

Given an existing EMR system in use, when Schedulify is integrated, then it must automatically pull patient engagement data with zero manual data entry, ensuring 98% data accuracy while maintaining compliance with data protection regulations.

Automated Reminder Optimization

"As a patient, I want to receive appointment reminders at times that I am most likely to respond to so that I can stay engaged and ensure I don't miss my appointments."

Description

This requirement focuses on implementing a system that can automatically adjust the timing and frequency of appointment reminders based on previously analyzed patient response data. The system will use machine learning to learn from ongoing interactions, dynamically improving the likelihood of patient responses. In practice, if a patient shows a preference for morning reminders, the system will preferentially send notifications during that time. This feature aims to enhance patient engagement and satisfaction while significantly decreasing the rate of missed appointments.

Acceptance Criteria

Patient demonstrates a clear preference for appointment reminders that are sent in the morning, having consistently engaged more with reminders received at that time over a three-month period.

Given a patient with a history of responding to morning reminders, when the automated reminder system is activated, then the system must schedule reminders for that patient exclusively in the morning.

Healthcare provider reviews the reminder engagement data and requests adjustments to the reminder settings based on observed patient behaviors.

Given a healthcare provider reviews patient response patterns, when they select a patient with a preference for evening reminders, then the system must update the reminder schedule to reflect evening timings for that patient.

The system undergoes a testing phase to ensure that it successfully adapts to shifts in patient response preferences over time.

Given a patient whose response patterns change from morning to afternoon reminders, when the system detects a 30% increase in engagement with afternoon reminders over the last two months, then it must automatically adapt the reminder schedule to switch to afternoon.

A patient signs up for self-scheduling and has an established history of highly engaging with text notifications.

Given a new patient opts into self-scheduling and prefers text notifications, when they book an appointment, then the system must automatically configure reminders via text message, optimizing for time preferences learned from historical data.

The system receives feedback from patients regarding their reminder preferences after implementation of the new optimization feature.

Given a patient provides feedback indicating a preferred reminder time, when the patient submits their preference, then the system must adjust future reminders to align with this newly provided time.

The healthcare provider needs a report on the effectiveness of the automated reminder optimization feature.

Given the provider generates an effectiveness report, when the report is under construction, then it must include metrics on appointment show rates before and after the implementation of the reminder optimization feature, demonstrating at least a 15% improvement.

After running for several weeks, the system reviews overall patient engagement results to ensure sustained improvements in scheduling adherence.

Given a review period of four weeks, when analyzing patient no-show rates, then the system must show a continuous decrease in no-show rates by at least 10% in the cohort of patients who received optimized reminders.

Integration with Existing EHR Systems

"As a healthcare administrator, I want Schedulify to integrate with our existing EHR system so that we can streamline our scheduling process and improve data accuracy."

Description

This requirement entails building robust integration capabilities with existing Electronic Health Record (EHR) systems that healthcare providers utilize. This will ensure seamless data flow between Schedulify and EHRs, allowing for the automatic population of patient contact information and reminder settings. Proper integration will minimize duplicate data entry and errors, streamline operations, and create a smoother user experience for both patients and providers. Ultimately, this will facilitate enhanced workflow efficiency and provide healthcare professionals with valuable insights derived from their patient data.

Acceptance Criteria

Integration of patient contact information between Schedulify and the existing EHR system during the initial setup process.

Given a healthcare provider has completed the integration setup, when they input a new patient into the EHR, then the patient's contact information should automatically populate in Schedulify without any manual entry.

Automatic population of reminder settings based on EHR data after integration.

Given that the patient reminder settings are configured in the EHR, when a patient is added to Schedulify, then the system should import those reminder settings accurately to ensure consistency across platforms.

Validation of real-time data synchronization between Schedulify and EHR systems during active usage.

Given the user is updating patient information in either Schedulify or the EHR, when they save the information, then the update should reflect in both systems within 2 minutes.

Testing for error handling during data synchronization failures between Schedulify and EHR systems.

Given that there is a temporary loss of connectivity with the EHR, when a user attempts to sync patient data, then the system should provide an appropriate error message and allow the user to retry the sync once connectivity is restored.

Validation of duplicate entry prevention during patient data integration with EHR systems.

Given a patient record already exists in Schedulify from an EHR, when a healthcare provider tries to add the same patient again, then the system should alert the provider and prevent duplicate entries.

User acceptance testing of the integration feature by healthcare providers.

Given a group of healthcare providers uses the integration feature for one month, when surveyed, then at least 80% of users should report satisfaction with the integration and its impact on their workflow.

Ensuring compliance with data privacy regulations during integration with EHR systems.

Given the integration process is in practice, when patient data is transmitted between Schedulify and the EHR, then it must be encrypted and comply with HIPAA regulations at all times.

User-Friendly Dashboard for Insights

"As a healthcare provider, I want a dashboard that shows me analytical insights on patient reminder responses so that I can better understand engagement trends and improve my scheduling processes."

Description

This requirement calls for the creation of a user-friendly dashboard that presents key insights and analytics derived from the behavior of patients regarding their response to reminders. The dashboard should offer visualizations such as graphs and charts that convey important metrics like reminder effectiveness, peak response times, and trends over time. This will empower healthcare providers to make data-driven decisions when customizing patient engagement strategies and foster a proactive approach to managing appointments. By making insights easily accessible, it enhances overall operational effectiveness.

Acceptance Criteria

Healthcare providers access the dashboard to analyze the effectiveness of reminder strategies after a month of implementation.

Given the user is logged into the Schedulify dashboard, when they navigate to the Behavioral Insights section, then the dashboard must display at least three types of visualizations (graphs/charts) showing metrics such as reminder effectiveness and peak response times.

A healthcare provider wants to view trends in patient engagement over the last quarter.

Given the healthcare provider selects the 'Last Quarter' option on the dashboard filter, when they apply the filter, then the dashboard will update to show trends in patient engagement, including a comparison against the previous quarter, within 5 seconds.

A healthcare provider needs to customize reminder strategies based on patient responses indicated by the dashboard.

Given the insights provided on the dashboard, when a healthcare provider clicks on a specific patient response pattern, then the system should display detailed analytics and allow the provider to adjust reminder settings for that patient directly from the dashboard.

Multiple users from the same healthcare practice want to access the dashboard simultaneously.

Given multiple users are logged into the Schedulify system, when they access the dashboard, then each user should receive the correct and real-time data without any delays or conflicts in data display.

A new healthcare provider is trained on how to use the dashboard effectively and efficiently.

Given the new user completes the initial training, when they log into the dashboard for the first time, then they should be able to navigate to key features and understand how to interpret at least two types of visualizations without external help.

A healthcare provider checks the dashboard to verify the updates of reminder strategies over a defined timeframe.

Given the provider has set specific reminder strategies for a cohort of patients, when they review the dashboard after one week, then the visualizations should reflect the updated reminder strategy effectiveness with data collected during that week.

Feedback Loop Mechanism

"As a patient, I want to be able to provide feedback on the reminders I receive so that I can help improve the communication process and ensure it meets my preferences."

Description

The feedback loop mechanism will allow patients to provide feedback on the timing and content of reminders they receive. Through an easy-to-use interface, patients can rate reminders or suggest preferred communication methods. This data will feed back into the machine learning algorithm to continuously improve the reminder optimization process. By incorporating patient feedback, the scheduling solution can evolve to suit their needs better, thus reinforcing engagement and satisfaction while reducing no-show rates.

Acceptance Criteria

Patient Provides Feedback on Reminder Timing

Given a patient receives a reminder for an upcoming appointment, when the patient clicks the feedback button and rates the timing of the reminder as 'too early', then the system should log this feedback to optimize future reminder timings based on patient preferences.

Patient Suggests Preferred Communication Method

Given a patient has received an appointment reminder through SMS, when the patient selects the option to suggest a preferred communication method via the feedback interface, then the system should update the patient's profile with their suggested preference for future communications.

Machine Learning Adjusts Reminder Timing Based on Feedback

Given that multiple patients have provided feedback indicating a preference for afternoon reminders, when the feedback is processed by the machine learning algorithm, then the system should automatically adjust reminder times for those patients to the afternoon for future communications.

Feedback Prompt Visibility in Reminder Message

Given a patient receives an appointment reminder, when they view the reminder message, then the feedback prompt should be clearly visible and easily accessible to encourage interaction and feedback submission.

System Logs Patient Feedback Correctly

Given a patient submits feedback on a reminder, when the feedback is submitted, then the system should accurately log the feedback in the database without any errors for future analysis.

Patient Feedback Informs Reminder Effectiveness Analysis

Given collected feedback data from patients, when the machine learning algorithm analyzes this data, then the system should generate a report indicating the effectiveness of the reminders and suggest potential adjustments based on the feedback trends.

Feedback Data Used for Customized Reminder Strategy

Given that feedback has been collected from patients regarding their reminder preferences, when the data is processed, then the system should develop a customized reminder strategy that reflects the majority preference of patients for improved engagement.

Product Details

Vision & Mission

Problem & Solution

Details & Audience

User Personas

Nurse Navigator

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Telehealth Coordinator

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Patient Engagement Specialist

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Behavioral Health Therapist

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Product Features

Personalized Health Dashboard

Requirements

Appointment Overview Widget

Description

Acceptance Criteria

Medication Reminder System

Description

Acceptance Criteria

Health Record Snapshot

Description

Acceptance Criteria

Personalized Health Insights

Description

Acceptance Criteria

Integration with Wearable Devices

Description

Acceptance Criteria

Intelligent Reminder System

Requirements

User Preference Setup

Description

Acceptance Criteria

Adaptive Timing Logic

Description

Acceptance Criteria

Multi-Channel Notification System

Description

Acceptance Criteria

Reminder Content Customization

Description

Acceptance Criteria

Interactive Educational Resources

Requirements

Content Library Access

Description

Acceptance Criteria

Multimedia Resource Integration

Description

Acceptance Criteria

Search Functionality

Description

Acceptance Criteria

Personalized Recommendations

Description

Acceptance Criteria