Personalized Health Dashboard
A customizable dashboard that provides patients with a holistic view of their health information, including upcoming appointments, medication reminders, and recent medical history. This feature enhances user engagement by allowing patients to track their health journey in one convenient location, fostering a sense of ownership and proactive health management.
Requirements
Appointment Overview Widget
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User Story
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As a patient, I want to see my upcoming appointments clearly on my health dashboard so that I can manage my schedule effectively and avoid missing appointments.
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Description
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The Appointment Overview Widget provides patients with a quick and intuitive view of their upcoming appointments directly on their personalized health dashboard. This widget will display real-time information regarding appointment dates, times, locations, and healthcare providers involved. It aims to reduce confusion and improve appointment management by allowing users to see all relevant details at a glance. The widget should integrate seamlessly with existing calendar functionalities within Schedulify, ensuring real-time updates and synchronization across devices, which enhances user engagement and minimizes no-shows.
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Acceptance Criteria
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Patient Views Upcoming Appointments
Given the patient is logged into their Schedulify account, when they navigate to the Personalized Health Dashboard, then the Appointment Overview Widget should display a list of all upcoming appointments with details including date, time, location, and healthcare provider.
Appointment Details Update in Real-time
Given the patient has an upcoming appointment, when the appointment details are changed in the system (by either the patient or the healthcare provider), then the changes should be reflected in the Appointment Overview Widget within 5 minutes.
Patient Receives Reminder Notifications
Given the patient has at least one upcoming appointment, when the system sends appointment reminder notifications, then the patient should receive a notification via email and/or SMS at least 24 hours before the appointment.
Widget Loads Within Acceptable Timeframe
Given the patient is on the Personalized Health Dashboard, when the Appointment Overview Widget is loaded, then it should render all upcoming appointments within 2 seconds under normal network conditions.
User Interaction with the Appointment Overview Widget
Given the patient is viewing the Appointment Overview Widget, when they click on an appointment, then detailed information about that specific appointment (e.g., notes, preparation instructions) should be displayed.
Synchronization Across Multiple Devices
Given the patient has the Schedulify app on multiple devices, when an appointment is added or modified on one device, then that change should appear on all other devices within 5 minutes.
Widget Customization Options
Given the patient is on the Personalized Health Dashboard, when they access widget customization settings, then they should be able to choose which details to display in the Appointment Overview Widget (e.g., appointment location, provider name).
Medication Reminder System
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User Story
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As a patient, I want to receive reminders for my medications so that I can take them on time and manage my health better.
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Description
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The Medication Reminder System within the personalized health dashboard will notify patients of their medication schedules, helping them keep track of dosages and timings. This requirement involves creating a customizable reminder feature where patients can input their specific medications, dosages, and frequencies. Notifications will be sent via the dashboard, email, or SMS, depending on user preference. This feature is crucial for promoting adherence to medication regimens, enhancing patient compliance, and ultimately leading to improved health outcomes.
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Acceptance Criteria
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Patient sets up medication reminders through the personalized health dashboard.
Given the patient is logged into their health dashboard, when they navigate to the medication reminder section and input medication details (name, dosage, frequency), then the system should allow them to save the medication entry and display a confirmation message.
Patient receives timely notifications for upcoming medications based on their preferences.
Given the patient has set medication reminders in the system, when the configured time for a medication reminder is reached, then the system should send a notification via the selected medium (dashboard, email, SMS) without delay.
Patient edits an existing medication reminder in their dashboard.
Given the patient is viewing their medication reminders, when they select a medication to edit, update any of the fields (dosage, frequency), and save the changes, then the system should update the reminder and confirm the changes.
Patient deletes a medication reminder from their dashboard.
Given the patient is viewing their medication reminders, when they select a medication to delete and confirm the deletion, then the system should remove the medication entry and display a success message.
Patient checks the history of medication reminders in the dashboard.
Given the patient has a history of medication reminders, when they navigate to the medication history section, then the system should display a list of past reminders including dates and times, along with whether they were marked as taken or missed.
System handles missed medication reminders gracefully.
Given the patient has missed a medication reminder, when the notification is sent, then the system should include a follow-up reminder that respects the patient's configured preferences (next dose time, rescheduled reminder) without overwhelming them.
Health Record Snapshot
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User Story
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As a patient, I want to view my recent medical history on my dashboard so that I can stay informed about my health status and discuss it with my providers.
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Description
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The Health Record Snapshot feature provides patients with a concise overview of their recent medical history, including past appointments, diagnoses, treatments, and test results. Patients can view this information in a simplified format, aiding in better understanding of their health journey. The snapshot will also allow patients to easily share their medical history with healthcare providers when necessary, facilitating better-informed discussions during appointments. This feature emphasizes transparency and empowers patients with access to their health information.
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Acceptance Criteria
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Viewing Recent Medical History on the Health Dashboard
Given a patient accesses their personalized health dashboard, when they navigate to the Health Record Snapshot section, then they should see a clear summary of their past appointments, diagnoses, treatments, and test results listed chronologically.
Sharing Health Record Snapshot with Providers
Given a patient views their Health Record Snapshot, when they click on the 'Share' button, then they should be able to select a healthcare provider from a list and successfully send their medical history with confirmation of sharing.
Viewing the Snapshot on Different Devices
Given a patient accesses the Health Record Snapshot on a mobile device, when they view their recent medical history, then the layout and content should be consistent and fully functional as it is on a desktop version.
Accessing Health Record Snapshot Without Errors
Given a patient tries to access the Health Record Snapshot, when they are logged into their account, then the snapshot should load without delays or errors, displaying all recent medical history accurately.
Updating Information in the Health Record Snapshot
Given a patient has a recent appointment, when the appointment details are updated in the backend system, then the Health Record Snapshot should reflect those updates within 24 hours.
Compliance with Data Privacy Regulations
Given the Health Record Snapshot feature is implemented, when patients access their medical history, then the system should adhere to HIPAA regulations, ensuring that the patient's data is secure and only accessible to authorized users.
Personalized Health Insights
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User Story
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As a patient, I want to receive personalized health insights so that I can make informed decisions about my health and wellness.
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Description
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This feature will deliver personalized health insights based on a patient’s activity, health records, and preferences. Utilizing data analytics, the dashboard will provide recommendations for lifestyle modifications, reminders for preventive care appointments, and alerts for any significant health trends that may require attention. By offering actionable insights, this feature will enhance patient engagement and empower them to take proactive steps towards improved health.
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Acceptance Criteria
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Patient accesses their personalized health dashboard after logging into Schedulify, aiming to review their upcoming appointments and health reminders.
Given the patient has valid login credentials, when they log into Schedulify, then they should see their personalized health dashboard with upcoming appointments and medication reminders displayed prominently.
Patient views a recommended lifestyle modification on their dashboard based on their recent health data and preferences.
Given the patient has recent health records, when they navigate to the health insights section of their dashboard, then they should see tailored lifestyle modification recommendations that are relevant to their health trends.
The system issues a reminder for a preventive care appointment that is due based on the patient's health records.
Given the patient's medical history includes preventive care appointments, when the due date for such an appointment approaches, then the patient should receive an automatic reminder notification via email and within the app.
A patient receives an alert on their dashboard regarding a significant health trend identified by the system.
Given the patient's health data has been analyzed by the system, when a significant trend such as consistently high blood pressure is detected, then the patient should see an alert on their health dashboard highlighting the trend and recommending a follow-up with their healthcare provider.
Patient interacts with the personalized health insights feature to manage their health proactively.
Given the patient is viewing their health insights dashboard, when they click on any insight or recommendation, then they should be provided with additional information and actionable steps to improve their health based on the insights presented.
Patient checks their health dashboard on a mobile device to ensure real-time synchronization of their information.
Given the patient is logged into their account on a mobile device, when they access their health dashboard, then the displayed information should be in sync with their online account regardless of the device used.
Healthcare providers access aggregated health insights for patients who are flagged for intervention by the system.
Given a healthcare provider logs into the system, when they access the overview of flagged patients, then they should be able to view detailed health insights and recommendations for each flagged patient to facilitate timely interventions.
Integration with Wearable Devices
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User Story
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As a patient, I want to connect my wearable devices to my health dashboard so that I can have a complete view of my health data in one place.
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Description
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The Integration with Wearable Devices requirement allows patients to connect their fitness and health tracking devices to their personalized health dashboard. This integration will displace real-time data such as heart rate, steps taken, and sleep patterns, providing a comprehensive view of the user's health metrics. It enhances user experience by centralizing health data and facilitates better health management by providing context to medication adherence and appointment engagement.
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Acceptance Criteria
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Patient connects their fitness tracker to the Personalized Health Dashboard for the first time to view their health metrics and upcoming appointments.
Given the patient has a fitness tracker linked to their account, When they access the Personalized Health Dashboard, Then the dashboard displays real-time data from the fitness tracker, including heart rate, steps taken, and sleep patterns.
Patient receives a notification about discrepancies in their health data when comparing wearable metrics with medication adherence.
Given the patient has connected wearable devices tracking their health, When they view their health data on the dashboard, Then they receive alerts for any inconsistencies between their wearable metrics and medication reminders.
Patient accesses the Personalized Health Dashboard on a mobile device to review their health metrics and upcoming appointments.
Given the patient has the Schedulify mobile app installed, When they log in to the app, Then they can see a summary of their health metrics and their upcoming appointments displayed without lag.
A healthcare provider reviews patient data from the Personalized Health Dashboard during a consultation.
Given the healthcare provider is logged into the system, When they access the patient's health dashboard, Then they can view the patient’s recent health data, including wearable metrics and appointment history, without errors or missing data.
Patient updates their wearable device settings through the Personalized Health Dashboard.
Given the patient is on the settings page of the Personalized Health Dashboard, When they change settings for their connected wearable device, Then the changes should be reflected immediately in the dashboard and retain those settings upon the next login.
Patient shares their health data from the Personalized Health Dashboard with a healthcare provider for a specific appointment.
Given the patient is on the sharing page of the Personalized Health Dashboard, When they select data to share for an upcoming consultation, Then the selected data should be securely sent to the healthcare provider’s system prior to the appointment.
Intelligent Reminder System
An advanced reminder system that adapts to patient preferences, sending notifications via the preferred channel (SMS, email, or in-app) and at optimal times based on historical data. This feature reduces no-shows and ensures that patients are timely reminded of their appointments and necessary preparations, ultimately enhancing the overall scheduling experience.
Requirements
User Preference Setup
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User Story
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As a patient, I want to choose how and when I receive my appointment reminders so that I can ensure I don't miss any important appointments and stay informed about my healthcare needs.
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Description
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This requirement involves the development of a user-friendly interface that allows patients to set their communication preferences for appointment reminders. Patients should be able to choose their preferred notification method (SMS, email, or in-app) and specify the times they wish to receive reminders. This setup is crucial as it empowers users to manage their reminder systems in a way that suits their lifestyles, thus improving patient engagement and reducing the likelihood of no-shows. Integration with the existing patient management system is essential to ensure that preferences are consistently applied when reminders are dispatched, enhancing the overall efficiency of the scheduling operation.
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Acceptance Criteria
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User Preferences for Reminder Communication Method
Given a logged-in patient, when they access the reminder preferences page, then they should be able to select a preferred notification method (SMS, email, or in-app) from the available options, and their selection should be saved successfully.
User Preferences for Reminder Notification Timing
Given a logged-in patient, when they set their reminder time preferences, then the system should allow them to specify multiple times for notifications, and confirm that these preferences are saved correctly.
Integration of User Preferences with Reminder Dispatch
Given that a patient has set their communication preferences, when an appointment reminder is generated, then the reminder should be sent according to the patient's specified preferences without any discrepancies.
Historical Data Influence on Reminder Timing
Given that a patient has recorded appointment history, when setting up their reminder preferences, then the system should suggest optimal reminder times based on their previous appointments, allowing for adjustments as needed.
Testing Notification Delivery
Given a patient has selected their preferred notification method, when an appointment reminder is due, then the system should deliver the reminder through the specified method and log the action for tracking purposes.
User Feedback on Reminder System
Given a patient receives reminders through their selected method, when they complete an appointment, then they should have the option to provide feedback on the reminder system effectiveness immediately after the appointment.
User Setup Accessibility on Multiple Devices
Given a patient with an account, when they log in from different devices, then they should be able to access and update their reminder preferences consistently across all devices without any loss of information.
Adaptive Timing Logic
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User Story
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As a healthcare provider, I want the reminder system to analyze patient data and find the best times to send reminders so that we can reduce no-shows and ensure our patients are fully aware of their appointments.
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Description
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The requirement focuses on implementing an adaptive timing logic for sending out reminders based on historical patient behavior and preferences. By analyzing past appointment data, the system will determine optimal times for reminders to maximize patient recall. For instance, if a patient typically responds better to reminders sent 24 hours in advance, the system will prioritize that timing for future notifications. This personalized approach not only increases the effectiveness of the reminder system but also enhances patient satisfaction by respecting their individual habits and preferences. Successful integration with data analytics tools is necessary to facilitate this functionality.
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Acceptance Criteria
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Patient receives an appointment reminder via their preferred notification channel, based on their historical response data.
Given a patient with recorded preferences, when the reminder is due, then the system sends the notification through the patient's preferred channel (SMS, email, or in-app) within the optimal time frame identified by historical data.
System analyzes historical appointment data to determine the optimal reminder timing for each patient.
Given patient historical data of appointment reminders and responses, when the system runs its analysis, then it identifies and stores the optimal reminder timing for each individual patient.
A patient updates their communication preferences for receiving appointment reminders.
Given a patient in their profile settings, when the patient changes their preferred communication method for reminders, then the system saves this preference and implements it in future reminders.
Healthcare provider can view the effectiveness of the reminder system based on patients' attendance rates and feedback.
Given the reminder system has sent notifications to patients, when the healthcare provider accesses the dashboard, then they can see metrics on attendance rates and patient feedback related to the reminders for the last three months.
System must handle cases where no historical data is available for a new patient.
Given a new patient with no previous appointment history, when the system sends a reminder, then it defaults to a standard reminder timing and channels until sufficient historical data is available.
Agents can manually adjust reminder times for patients based on special circumstances.
Given a healthcare agent accesses a patient's profile, when they adjust the reminder time for a specific appointment, then the system updates the reminder schedule accordingly and reflects this change in the patient's records.
Patients receive a follow-up reminder to confirm appointment compliance.
Given that an appointment is within the next 24 hours, when the appointment is confirmed by the patient, then the system sends a follow-up reminder at least 30 minutes before the appointment time.
Multi-Channel Notification System
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User Story
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As a patient, I want to receive my appointment reminders through my preferred channel, whether it's an SMS, email, or app notification, so that I always get the information in a way that I will notice it.
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Description
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This requirement entails the development of a multi-channel notification system capable of sending appointment reminders via multiple platforms including SMS, email, and in-app notifications. Patients should receive reminders through their chosen method, ensuring that they are reached via their preferred channels. The system must be robust enough to handle simultaneous notifications, track delivery status, and provide fallback options if the primary method fails. This feature is essential for maximizing the likelihood that patients receive their reminders, thereby minimizing no-shows and enhancing overall patient engagement with the scheduling system.
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Acceptance Criteria
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Patient selects preferred notification method during onboarding process.
Given a new patient in the system, when they complete the onboarding process, then they should be able to select their preferred method of receiving appointment reminders (SMS, email, in-app) and this preference should be saved in their profile.
Appointment reminder is sent through the selected notification channel prior to the appointment.
Given a scheduled appointment, when the reminder is due, then the system should send an appointment reminder via the patient's selected notification channel, ensuring it is delivered within 24 hours before the appointment.
Notification is retried if the initial reminder fails to deliver.
Given a failed notification attempt, when the system detects the failure, then it should automatically attempt to send the reminder through the next preferred channel (if applicable) within 5 minutes of the initial attempt.
User receives multiple reminders through different channels for the same appointment.
Given an upcoming appointment, when the appointment reminder is sent out, then the system should send reminders through both the primary and fallback notification channels, ensuring the patient receives at least one reminder.
The system tracks and displays the delivery status of sent notifications.
Given an appointment reminder has been sent, when an administrator checks the notification log, then they should see the delivery status (sent, delivered, failed) for each reminder in the log.
Patient can modify their preferred notification method at any time.
Given a patient in the system, when they access their profile settings, then they should be able to change their preferred method of receiving appointment reminders, and this change should be updated in real-time within the system.
Reporting functionality provides insights on reminder effectiveness.
Given a reporting request, when the administrator generates a report on appointment no-shows, then the report should include metrics on notification delivery rates and corresponding no-show rates to analyze the effectiveness of the reminder system.
Reminder Content Customization
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User Story
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As a healthcare provider, I want to customize appointment reminders so that my patients have all the necessary information and feel welcomed, leading to better attendance and preparation for their appointments.
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Description
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This requirement includes the ability to customize the content of appointment reminders sent to patients. Healthcare providers can create templates that include essential information such as appointment time, location, and necessary preparations (e.g., bring ID, fasting instructions). The customization feature enhances the utility of reminders by delivering tailored information that prepares patients for their visits, thereby improving their overall experience and compliance. This functionality will enable the system to deliver personalized messages that may also include motivational or friendly language to enhance patient-provider relationships.
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Acceptance Criteria
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Healthcare provider customizes the reminder content for a patient’s upcoming appointment.
Given the healthcare provider has access to the scheduling system, when they create a reminder template for an appointment, then the template should include customizable fields such as appointment time, location, and any necessary preparations.
Patient receives a customized reminder notification one day prior to their appointment.
Given the reminder is set to be sent 24 hours in advance, when the reminder is sent, then the patient should receive a notification via their preferred channel (SMS, email, or in-app) containing the customized message based on the template created by the healthcare provider.
Healthcare provider wants to include motivational language in appointment reminders.
Given the healthcare provider has selected the option to include motivational language, when customizing the reminder content, then the system should allow them to insert additional friendly or encouraging phrases before sending it to the patient.
Testing the functionality of a reminder that requires patient preparation instructions.
Given a reminder that includes patient preparation for the appointment, when the patient receives the reminder, then it should display all necessary instructions clearly, such as 'Please bring your ID' or 'Remember to fast for 12 hours prior to your appointment.'
Patient opts to change their reminder preferences after receiving the default settings.
Given that the patient has received their first appointment reminder, when they access their preferences in the app, then they should be able to modify the reminder channel and content settings, and save the changes successfully.
Admin reviews the effectiveness of customized reminders in reducing no-shows.
Given the admin accesses the report feature, when they analyze the appointment attendance before and after implementing the reminder customization, then they should observe a measurable decrease in the no-show rates.
Interactive Educational Resources
Access to a library of tailored educational content related to health conditions, medications, and wellness tips. Patients can explore relevant articles, videos, and infographics that empower them to make informed decisions about their health, improving understanding and compliance with treatment plans.
Requirements
Content Library Access
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User Story
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As a patient, I want to access a library of educational resources so that I can better understand my health conditions and treatment options, leading to improved compliance with my healthcare plan.
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Description
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The requirement for Content Library Access entails creating a comprehensive and easily navigable library where patients can retrieve a plethora of educational resources tailored to health conditions, medications, and general wellness. This feature will allow users to search for specific topics, filter content by categories, and bookmark articles for later reference. The integration of this library within Schedulify will empower patients to take an active role in their healthcare, enhancing their understanding and compliance with treatment regimens while fostering better communication between providers and patients. Ultimately, this feature aims to improve health literacy among users, resulting in more informed decision-making and better health outcomes.
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Acceptance Criteria
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Patient navigates to the Content Library to search for information on diabetes management.
Given the patient is on the Content Library page, When the patient types 'diabetes management' in the search bar and clicks 'search', Then the system should return a list of relevant articles, videos, and infographics related to diabetes management.
Patient filters content in the library by a specific health condition.
Given the patient is on the Content Library page, When the patient selects 'Heart Health' from the filter options and clicks 'apply', Then the system should display only articles, videos, and infographics related to Heart Health.
Patient bookmarks an article for later reference.
Given the patient is viewing an article on hypertension, When the patient clicks the 'bookmark' icon, Then the system should save the article in the patient's bookmarks section for future access.
Patient accesses the bookmarks section to review saved articles.
Given the patient has previously bookmarked several articles, When the patient navigates to the bookmarks section, Then the system should display all saved articles in a clear and organized manner.
Patient uses the content library on a mobile device.
Given the patient is accessing the Content Library from a mobile device, When the patient searches for 'wellness tips', Then the system should display the results in a mobile-friendly layout without any loss of functionality.
Healthcare provider recommends educational resources to a patient after an appointment.
Given the healthcare provider is discussing treatment options with the patient, When the provider shares specific resources from the Content Library, Then the patient should receive a notification with links to the recommended resources.
Multimedia Resource Integration
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User Story
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As a healthcare provider, I want to upload videos and infographics to the educational library so that my patients have access to diverse and engaging learning materials that cater to different preferences.
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Description
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The Multimedia Resource Integration requirement focuses on enabling the inclusion of various types of content, such as videos, infographics, and interactive tools within the library. This functionality should facilitate the upload and categorization of multimedia files by healthcare providers, ensuring that the content is accessible and engaging for patients. The integration of multimedia resources will cater to different learning styles, making health education more inviting and comprehensible. By incorporating dynamic content, Schedulify can significantly enhance patient engagement and retention of health information, supporting better health management practices.
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Acceptance Criteria
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Healthcare providers upload a new video about a specific medication for patients to view in the multimedia resource library.
Given the healthcare provider is logged in, when they upload a video file, then the video should appear in the multimedia library categorized under 'Medications' and include descriptive tags for easy searching.
Patients explore infographics related to chronic disease management within the multimedia resource library on their mobile devices.
Given a patient is accessing the library on their mobile device, when they select 'Chronic Diseases' from the library categories, then they should see a list of relevant infographics that load within 5 seconds.
Healthcare providers categorize uploaded interactive tools in the library for patient access.
Given a healthcare provider uploads an interactive tool, when they select the category during upload, then the tool should be accessible to patients under the specified category, with clear instructions on how to use it.
Patients receive notifications about new educational resources added to the multimedia library.
Given a patient has subscribed to notifications, when a new resource is added to the library, then they should receive an email notification detailing the new resource and a direct link to access it.
Providers can view analytics on how often patients access different educational materials.
Given a provider is viewing the analytics section, when they select a specific resource, then they should see data on the number of views, average time spent, and patient feedback ratings.
Patients search for wellness tips in the multimedia resource library using keywords.
Given a patient is using the search function, when they enter a keyword related to wellness tips, then the library should return relevant articles and videos within 3 seconds.
Healthcare providers edit existing multimedia resources in the library to update information.
Given a healthcare provider is viewing a multimedia resource, when they click 'Edit', then they should be able to modify the content and save changes, which should update the resource immediately without errors.
Search Functionality
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User Story
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As a patient, I want to search for specific health topics in the educational library so that I can quickly find the information relevant to my needs and concerns.
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Description
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The Search Functionality requirement encompasses the development of a robust search engine that allows patients to quickly find relevant educational content within the library by using keywords, filters, and tags. This enhances user experience by enabling patients to identify information pertinent to their specific health concerns promptly. Effective search capabilities are crucial for empowering users to navigate the wealth of information available, ensuring they can readily access the details necessary for informed health decision-making without feeling overwhelmed.
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Acceptance Criteria
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Patient Searches for Information on Hypertension.
Given the patient is on the educational resources page, when they enter 'hypertension' in the search bar, then they should see a list of relevant articles, videos, and infographics related to hypertension.
Patient Uses Filters to Narrow Down Search Results.
Given the patient is on the search results page, when they select the filter for 'medications', then only articles related to hypertension medications should be displayed.
Patient Accesses Content from Search Results.
Given the patient has searched for 'diabetes', when they click on an article link in the search results, then the article should open in full format for reading.
Patient Utilizes Tags for Specific Health Queries.
Given the patient is on the educational resources page, when they click on the tag 'nutrition', then they should see all resources tagged with nutrition-related content.
Patient Receives No Results for Unrelated Search Term.
Given the patient is on the search interface, when they enter an unrelated term like 'unicorn', then a message should be displayed stating 'No results found for your search.'
Patient Searches Using Multiple Keywords.
Given the patient is on the educational resources page, when they input 'heart health diet' in the search bar, then they should see results that contain all these keywords in the title or content.
Search Functionality Mobile Responsiveness.
Given the patient is using a mobile device, when they access the search feature, then the search bar and results should be appropriately formatted for mobile viewing without any distortion.
Personalized Recommendations
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User Story
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As a patient, I want to receive personalized recommendations for educational articles and videos so that I can explore content that is most relevant to my health situation, making me feel more supported during my treatment.
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Description
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The Personalized Recommendations requirement aims to implement an algorithm that suggests relevant educational resources to patients based on their health profiles, conditions, and previous interactions with the content library. This personalized approach ensures that patients receive tailored information that is most applicable to their circumstances, enhancing their engagement and understanding. By leveraging user data and feedback, Schedulify can create a more meaningful educational experience, improving patient knowledge and satisfaction with their healthcare journey.
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Acceptance Criteria
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Patient receives personalized recommendations upon logging into their account for the first time.
Given a patient logs in for the first time, when they access the educational resources section, then they should see a list of at least three personalized educational resources relevant to their health profile.
Patient's preferences and interactions influence the recommendations shown in subsequent visits to the educational resource library.
Given a patient views specific topics or conditions multiple times, when they return to the educational resources section, then the recommendations should include new relevant articles based on their previous interactions.
The system updates patient recommendations based on new information input into their health profile.
Given a patient updates their health profile with a new condition or medication, when they visit the educational resources section again, then the recommendations should reflect content related to the newly added condition or medication.
Patients can provide feedback on the relevance of recommendations they receive.
Given a patient has viewed a recommended resource, when they select an option to provide feedback, then they should be able to rate the resource on a scale of 1 to 5 and provide optional comments that are stored in the system.
Personalized recommendations adapt when a patient selects specific health interests.
Given a patient selects their health interests from a predefined list, when they navigate to the educational resources section, then the displayed recommendations should include resources that align with the selected interests.
Healthcare providers can view aggregated data on patient interactions with recommended resources.
Given a healthcare provider accesses the reporting dashboard, when they select the educational resources report, then they should see metrics on patient engagement, including the number of views and feedback ratings for the recommended resources.
Patients can opt out of personalized recommendations if they prefer generic information.
Given a patient chooses to opt out of personalized recommendations in their account settings, when they access the educational resources section, then they should only see generic educational content without personalized suggestions.
Feedback and Rating System
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User Story
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As a patient, I want to rate and provide feedback on educational content so that I can share my thoughts and help improve the resources available in the library.
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Description
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The Feedback and Rating System requirement entails the implementation of a mechanism for patients to provide feedback and rate educational content in the library. This functionality allows users to express their opinions on the usefulness, clarity, and relevance of the materials. By aggregating this feedback, Schedulify can continuously improve the quality of the educational resources. This system not only enhances patient engagement by giving them a voice but also helps healthcare providers identify which resources resonate most with patients and where improvements are needed.
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Acceptance Criteria
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Patient submits a rating after viewing educational content on health conditions.
Given a patient views an educational article, When they select a rating (1 to 5 stars) and submit additional comments, Then the rating and comments should be recorded and displayed on the article.
Healthcare providers review feedback for a specific educational resource.
Given a healthcare provider accesses the feedback dashboard, When they select a specific educational resource, Then they should see all associated ratings and comments, aggregated by average rating and number of submissions.
Patients see a confirmation message after submitting their feedback.
Given a patient submits a rating and comment for an educational resource, When the submission is successful, Then a confirmation message should be displayed to the patient indicating their feedback has been received.
System maintains a minimum threshold for patient feedback before displaying average ratings.
Given the feedback system, When the average rating is calculated, Then the rating should only be displayed if there are at least 5 submissions for the resource.
Patients can edit their previously submitted feedback for educational content.
Given a patient accesses their submitted feedback, When they choose to edit their rating or comment, Then the updated feedback should be saved and reflect in the feedback system immediately.
Feedback submitted by patients is timestamped.
Given a patient submits feedback for an educational resource, When the feedback is recorded, Then the submission should include a timestamp of when the feedback was provided.
Printable Resource Options
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User Story
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As a patient, I want to print educational resources from the library so that I can have physical copies to discuss with my doctor and family, facilitating better communication regarding my health.
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Description
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The Printable Resource Options requirement addresses the need for users to be able to print educational materials directly from the library. This functionality ensures that users can easily convert useful articles and resources into physical formats that can be shared with family or referenced during their healthcare visits. This feature becomes particularly beneficial for patients and caregivers who prefer physical copies for convenience, especially when accessing information during appointments or discussions with healthcare providers.
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Acceptance Criteria
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Patients can easily print selected articles from the educational resources library while reviewing content on their device during a scheduled appointment.
Given a user is logged into Schedulify and accessing the library of educational resources, when they select an article and click on the 'Print' button, then a print dialog should appear allowing them to choose their printer settings before printing the article.
Patients want to share printed educational materials with their family members or caregivers during a health discussion.
Given a user has accessed an educational resource from the library, when they print the article, then the printed material should include clear and legible text, images, and relevant graphics that reflect the content as displayed on the screen.
A healthcare provider is guiding a patient through the educational resources and emphasizes the importance of having printed references during their discussion.
Given a user is in a consultation with their healthcare provider and wishes to print an article, when the user selects the resource and prints it, then the article should be successfully printed without any formatting errors or interruptions in the printing process.
Patients with mobility issues need to print educational materials directly from the Schedulify platform without requiring assistance.
Given a user with mobility issues is accessing the educational resources, when they select an article and choose to print it using accessible print options, then the print job should be processed efficiently with minimal user input required.
Users want the option to choose different formats (e.g., PDF download or direct print) for printing educational materials.
Given a user selects an educational resource, when they choose the 'Print' option, then they should also have the ability to choose to download the resource as a PDF, with both options producing correctly formatted and complete content.
Patients need to ensure that all printed materials are up-to-date and accurate before sharing with their caregivers.
Given a user prints an article from the educational resource library, when they review the printed material, then the content should match the latest version available online, including any updates or revisions noted in the library.
Healthcare providers must verify that patients can navigate and access the print feature seamlessly during educational discussions.
Given a healthcare provider is assisting a patient with the educational resource library, when the provider directs the patient to print an article, then both the provider and the patient should find the process straightforward and intuitive, with successful completion of the print job.
Secure Messaging Hub
An integrated messaging platform that facilitates direct communication between patients and healthcare providers. Patients can ask questions, clarify doubts, and receive timely responses regarding their care, which enhances communication and ensures patients feel supported throughout their healthcare journey.
Requirements
Real-Time Notification System
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User Story
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As a patient, I want to receive instant notifications for new messages from my healthcare provider so that I can stay updated on my care without delays.
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Description
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The Real-Time Notification System ensures that both patients and healthcare providers receive instantaneous alerts and updates regarding new messages, appointment changes, or upcoming reminders. This functionality is crucial in maintaining effective communication, allowing patients to stay informed about their care and enabling providers to respond promptly to patient inquiries. Integrating with existing notification channels (e.g., mobile push notifications, email alerts) will enhance engagement and support proactive healthcare management.
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Acceptance Criteria
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Patient receives a mobile push notification when a new message is sent from their healthcare provider.
Given that a patient has a new message, when the message is sent, then the patient receives a push notification on their mobile device within 5 seconds of the message being sent.
Healthcare provider receives an email alert for new patient inquiries in the Secure Messaging Hub.
Given that a patient sends a new message, when the message is sent, then the healthcare provider receives an email alert within 2 minutes of the inquiry being made.
Providers can configure notification preferences for different types of alerts in their settings.
Given that a provider accesses their settings, when they select notification preferences, then they can enable or disable alerts for new messages, appointment changes, and reminders.
Patients can view a summary of all notifications received over the past week.
Given that the patient accesses their notification history, when they select the past week option, then they see a complete list of all notifications received, including timestamps and message content.
Real-time notifications are synchronized across devices for both patients and providers.
Given that a patient or provider has multiple devices, when a notification is received on one device, then it is visible across all devices without delay.
System tests for scalability to handle simultaneous notifications sent to multiple users.
Given that the system processes notifications for 1000 simultaneous users, when notifications are sent, then all users receive their notifications within 5 seconds without delays or failures.
Notifications display contextual information, including sender name and brief message preview.
Given that a notification is received, when the recipient views the notification, then it includes the sender's name and a preview of the message content.
Attachment Support
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User Story
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As a healthcare provider, I want to send and receive attachments within our messaging system so that I can share relevant documentation and support patient understanding of their treatment options.
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Description
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Attachment Support enables patients and healthcare providers to share documents, images, and other files securely through the Secure Messaging Hub. This functionality is essential for providing context to discussions, such as sharing test results, medical history, or informational resources, enhancing the quality of communication. By integrating secure file upload and download capabilities, the platform will facilitate thorough consultations and improve patient education.
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Acceptance Criteria
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Patient uploads a medical document through the Secure Messaging Hub.
Given a patient is logged into the Secure Messaging Hub, when they select the option to upload a document and successfully choose a valid file, then the document should be securely uploaded and a confirmation message should be displayed to the user.
Healthcare provider downloads an attachment shared by a patient.
Given a healthcare provider is viewing a message from a patient that includes an attachment, when they click the download link, then the attachment should be downloaded securely to their device without any errors or data loss.
Patients send images for skin conditions through the Secure Messaging Hub.
Given a patient selects an image from their device to send through the Secure Messaging Hub, when the image is selected and sent, then the healthcare provider should receive a notification of the new image along with the message thread.
Patient receives a secure message containing a shared document.
Given a healthcare provider sends a message with a document attached to the patient, when the patient opens the message, then they should be able to view the document in a secure format and have the option to download it.
Secure Messaging Hub enforces file size and type limitations for attachments.
Given a user attempts to upload a file in the Secure Messaging Hub, when the file exceeds the maximum size limit or is of an unsupported file type, then an error message should be displayed, preventing the upload.
Healthcare provider views attachment details before downloading.
Given a healthcare provider is in the Secure Messaging Hub, when they hover over an attachment, then they should see a tooltip displaying the file name, type, and size before deciding to download it.
Secure Messaging Hub logs all file transactions for auditing.
Given a file is uploaded or downloaded through the Secure Messaging Hub, when the transaction occurs, then a log entry should be created containing the user ID, file type, date, and action performed for compliance and auditing purposes.
Message History and Search Functionality
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User Story
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As a healthcare provider, I want to access a history of my conversations with patients so that I can reference past discussions and provide informed care if questions arise in future interactions.
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Description
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The Message History and Search Functionality will allow users to view past communications easily and efficiently search for specific messages or topics within the Secure Messaging Hub. This is vital for continuity of care, enabling both patients and providers to reference previous conversations and follow-up information without hassle. By implementing a user-friendly interface for browsing and searching message history, it enhances the overall user experience and ensures important information is readily accessible.
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Acceptance Criteria
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Viewing Message History for a Patient Inquiry
Given that a patient is logged into the Secure Messaging Hub, when they navigate to the Message History section, then they should see a chronological list of all past messages exchanged with their healthcare provider without any missing entries.
Searching Specific Messages for Clarification
Given that a patient wants to find a specific message related to a previous inquiry, when they enter a keyword into the search bar in the Message History section, then the system should return only the messages relevant to that keyword, displayed in the order of recency.
Accessing Messages on Multiple Devices
Given that a healthcare provider has accessed the Secure Messaging Hub on their computer, when they log into the system on a mobile device, then they should be able to view the same message history without discrepancies in message content or order.
Filtering Messages by Date Range
Given that a patient is accessing their message history, when they apply a date filter to view messages exchanged within a specific time frame, then only messages from that time period should be displayed, ensuring no messages are excluded.
User-Friendly Interface for Browsing Messages
Given that a patient is using the Secure Messaging Hub, when they interact with the Message History, then the interface should provide intuitive navigation options such as sorting and filtering that improve the overall user experience.
User Authentication and Security Features
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User Story
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As a patient, I want to securely log into my messaging platform using multi-factor authentication so that I can ensure my private health information is protected during our communications.
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Description
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User Authentication and Security Features ensure that all communications within the Secure Messaging Hub are secure and compliant with healthcare regulations such as HIPAA. This includes implementing multi-factor authentication, end-to-end encryption, and secure login processes for both patients and providers. These security measures are paramount in fostering trust in the system, ensuring sensitive patient information is protected throughout the messaging process, thus enhancing the overall integrity of the platform.
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Acceptance Criteria
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Patients access the Secure Messaging Hub to communicate with their healthcare providers regarding appointment inquiries and medication questions while ensuring their information remains confidential and secure.
Given the user is on the Secure Messaging Hub login page, when they enter their credentials and complete multi-factor authentication, then they should successfully access the messaging platform without encountering errors or security warnings.
Healthcare providers send sensitive medical information to patients through the Secure Messaging Hub, which must be delivered securely and remain compliant with HIPAA regulations at all times.
Given the healthcare provider is logged into the Secure Messaging Hub and has composed a message containing sensitive health information, when the message is sent, then it should be encrypted end-to-end and remain inaccessible to unauthorized users during transmission and storage.
Patients attempt to retrieve their messages from the Secure Messaging Hub but must verify their identity to ensure that message confidentiality is upheld.
Given the patient is logged into the Secure Messaging Hub, when they navigate to the messages section, then they should be prompted for additional identity verification (e.g., a security question or biometric authentication) to access their messages.
Providers manage user accounts within the Secure Messaging Hub, ensuring secure login processes and regular audits of user activity to comply with security standards.
Given the healthcare provider accesses the admin panel of the Secure Messaging Hub, when they perform a user activity audit, then they should see a log of all login attempts, including successful and failed attempts, for all users in a specified time period.
Users (patients and providers) are required to reset their passwords periodically as part of the security measures to enhance the protection of accounts in the Secure Messaging Hub.
Given a user is logged into the Secure Messaging Hub, when they attempt to access their account after their password reset period has elapsed, then they should be compelled to reset their password before they can proceed to the messaging platform.
Integrated Chatbot for FAQs
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User Story
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As a patient, I want to use a chatbot to quickly get answers to my common questions without waiting for a human representative so that I can find information quickly and manage my healthcare better.
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Description
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The Integrated Chatbot for FAQs will provide patients with an automated resource for answers to common questions regarding medical services, appointment processes, and general healthcare queries. This feature enhances user experience by providing immediate assistance outside of regular provider hours, reducing unnecessary communication and allowing providers to focus on more complex patient inquiries. By automating FAQ responses, the system will increase efficiency and patient satisfaction.
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Acceptance Criteria
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Patient accesses the Integrated Chatbot for FAQs during non-office hours to inquire about appointment rescheduling options.
Given a patient is on the scheduling platform, when they ask the chatbot about rescheduling an appointment, then the chatbot should provide clear instructions on how to reschedule and available time slots.
Patient uses the Integrated Chatbot to seek information about insurance coverage for a specific medical service.
Given a patient initiates a chat with the chatbot asking about insurance coverage, when they provide the service type, then the chatbot should respond with relevant information about insurance coverage options and any necessary prerequisites.
A healthcare provider reviews the chatbot interactions to assess satisfaction and identify FAQs that might require updates.
Given the provider accesses the chatbot analytics dashboard, when they review the conversation logs, then they should see a breakdown of user ratings, common inquiries, and suggestions made by patients for improved responses.
Patient asks the Integrated Chatbot about available services without identifying a specific question and looks for general information.
Given a patient is using the chatbot and types 'what services do you offer?', when the chatbot recognizes the query, then it should provide a comprehensive list of services offered with accompanying brief descriptions.
A patient receives a prompt response from the chatbot when inquiring about the average wait time for a procedural appointment.
Given a patient asks the chatbot about wait times for a procedure, when the patient submits their query, then the chatbot should respond within 5 seconds with average wait time information based on recent data.
Patients engage with the Integrated Chatbot and provide feedback on their experience for quality improvement.
Given a patient completes an interaction with the chatbot, when they are prompted to rate their experience, then they should be able to select a rating and submit additional comments, which should be recorded for analytical purposes.
A patient initiates a chat with the chatbot regarding how to access their medical records safely.
Given the patient types a question about accessing their medical records, when the chatbot understands the inquiry, then it should provide step-by-step instructions on how to safely access those records through the platform, including security measures to ensure data protection.
Appointment Preparation Checklist
A checklist feature that provides patients with a list of what to bring or prepare for their upcoming appointments. This proactive tool helps patients feel more organized and reduces anxiety by ensuring they are fully prepared for their visits, leading to more effective consultations.
Requirements
Patient Checklist Creation
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User Story
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As a healthcare provider, I want to create customizable checklists for my patients so that they feel better prepared and less anxious for their appointments, leading to more effective consultations.
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Description
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The Patient Checklist Creation requirement involves designing a user-friendly interface that allows healthcare providers to generate and customize checklists for patients based on their appointment type. This feature will enable providers to specify items patients need to bring, such as insurance information, medical history documents, or any specific items related to their treatment. This not only enhances the patient experience by reducing anxiety and uncertainty before appointments, but it also ensures that consultations are more productive, as patients arrive fully prepared. The checklists can be sent via the Schedulify platform, and reminders can be programmed to alert patients prior to their visit, thereby improving attendance and readiness.
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Acceptance Criteria
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Patient requests to create a personalized checklist for an upcoming physical examination appointment.
Given the healthcare provider has logged into Schedulify, when they select the 'Create Checklist' option for a physical exam appointment, then they can add items such as 'insurance card', 'photo ID', and 'list of medications' to the checklist.
A healthcare provider wants to send a customized checklist to a patient prior to their appointment.
Given the checklist has been created for a patient, when the provider selects 'Send Checklist', then the patient receives the checklist via their registered email or app notification.
A patient receives a reminder about what to bring for their upcoming appointment.
Given the checklist has been sent to the patient, when the appointment date is 48 hours away, then the patient receives a reminder notification that includes the checklist items.
A healthcare provider needs to edit an existing checklist after realizing additional items are necessary.
Given the provider is viewing an existing checklist, when they select 'Edit Checklist', then they can add or remove items as needed and save the changes, ensuring the updated checklist is sent to the patient.
A patient reviews their checklist before an appointment to ensure they have all necessary items.
Given the patient has accessed the checklist sent via Schedulify, when they view the checklist, then they can check off each item as they prepare for their appointment, with the option to print the checklist if desired.
A healthcare administrator wants to analyze the effectiveness of the checklist feature based on patient feedback and attendance rates.
Given a set duration after the checklist feature was implemented, when the administrator accesses the analytics dashboard, then they can view statistics related to patient preparedness, checklist usage rates, and no-show reductions.
A patient wishes to communicate directly with their provider about the checklist items.
Given the patient is reviewing their checklist, when they select the 'Contact Provider' option, then they can send a message to the provider asking questions about specific checklist items or requesting further clarification.
Automated Checklist Reminders
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User Story
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As a patient, I want to receive automated reminders about what to bring to my appointment so that I can ensure I am fully prepared, reducing my anxiety on the day of my visit.
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Description
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This requirement focuses on implementing an automated reminder system that sends notifications to patients containing their personalized appointment preparation checklist. These reminders will be sent via email and SMS, enabling patients to easily access their checklists and reducing the likelihood of forgetting important information. The system will allow healthcare providers to customize the timing of reminders, sending them at specified intervals before the appointment. By ensuring that patients receive timely reminders about what to prepare or bring, we aim to enhance patient compliance and satisfaction while minimizing the chances of no-shows and incomplete information during consultations.
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Acceptance Criteria
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Automated Email Reminder Notification
Given a patient with an upcoming appointment, when the reminder is triggered, then the patient should receive an email containing their personalized appointment preparation checklist at the specified interval before the appointment.
Automated SMS Reminder Notification
Given a patient with an upcoming appointment, when the reminder is triggered, then the patient should receive an SMS containing their personalized appointment preparation checklist at the specified interval before the appointment.
Customization of Reminder Timing
Given a healthcare provider, when they set the reminder for a patient's appointment, then the provider should be able to customize the timing of the reminder (e.g., 1 day, 3 days, 1 week before the appointment) and this should be reflected in the system.
Reduced No-Show Rate
Given a six-month period of using the automated reminder system, when comparing appointment attendance data, then there should be at least a 20% reduction in the no-show rate for appointments.
Patient Engagement with Checklists
Given a patient receives their reminder, when they access the checklist via email or SMS, then there should be a tracking mechanism in place to monitor if the checklist was opened and read by the patient.
Multi-Platform Accessibility of Checklists
Given a patient receives their checklist, when the reminder is sent, then the checklist should be accessible via multiple platforms (email and SMS) without any formatting issues.
Feedback Mechanism on Reminder Effectiveness
Given a patient has received reminders for their appointments, when they complete their appointment, then the patient should be prompted to provide feedback on the reminder system to assess its effectiveness and usefulness.
Mobile Access to Checklists
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User Story
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As a patient, I want to access my appointment preparation checklist on my mobile device so that I can check what I need to bring at any time and ensure I am prepared for my visit.
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Description
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The Mobile Access to Checklists requirement entails developing a mobile-friendly version of the checklist feature within the Schedulify application. This functionality will allow patients to view their appointment preparation checklists on their smartphones, ensuring accessibility regardless of their location. The feature will support real-time updates, meaning any changes made to the checklist by the healthcare provider will immediately reflect on the patient’s mobile view. This is critical as it adapts to the increasing use of mobile devices among patients, providing a seamless and convenient experience, ultimately increasing patient satisfaction and engagement.
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Acceptance Criteria
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Patient accesses their appointment preparation checklist on their mobile device the day before their appointment.
Given the patient has the Schedulify app installed and is logged in, when they navigate to their upcoming appointments, then they should see a well-formatted checklist associated with the appointment, displaying the latest updates made by the healthcare provider.
Patient receives a notification about a change in their checklist items.
Given the healthcare provider updates the checklist for an upcoming appointment, when the change is saved, then the patient should receive a push notification on their mobile device reflecting the changes made.
A patient tries to access their checklist while offline.
Given that the patient is viewing their checklist in the app, when they lose internet connection, then they should still have access to the last saved version of their checklist offline, with an indicator that they are offline.
Patient shares their checklist with a family member or caregiver through the app.
Given the patient is viewing their appointment checklist in the app, when they select the share option and enter the family member's email, then the family member should receive an email with a link to view the checklist.
Patient's checklist automatically updates with changes made by the healthcare provider.
Given the patient is viewing their checklist on their mobile device, when the healthcare provider makes an update to the checklist, then the update should automatically reflect in the patient's view without requiring a page refresh.
A patient customizes their checklist by adding personal notes or items.
Given the patient is viewing their checklist in the app, when they select the option to add notes or additional items, then these changes should be saved and displayed each time the checklist is accessed.
Medication Tracker
A built-in medication tracker that allows patients to log their medications, set reminders for doses, and receive alerts for refills. This feature promotes adherence to medication regimens, enhances health outcomes, and simplifies the management of complex medication schedules.
Requirements
Medication Logging Interface
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User Story
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As a patient, I want to log my medications in Schedulify so that I can keep track of what I need to take and stay compliant with my treatment plan.
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Description
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Develop a user-friendly interface within Schedulify where patients can easily log their medications, including medication names, dosages, and frequency. The interface should support intuitive navigation and allow users to edit or delete logged medications. This feature is crucial for enabling patients to have a clear view of their medication regimen, fostering adherence and awareness of their treatment plans. Easy access to medication information can also aid healthcare providers in monitoring patient compliance more effectively, ultimately enhancing overall health outcomes.
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Acceptance Criteria
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Patient logging medications for the first time via the Medication Logging Interface.
Given a patient accessing the Medication Tracker, when they enter medication details including name, dosage, and frequency, then the details should be saved successfully and displayed in a list format.
Patient modifying an existing medication entry.
Given a patient wants to edit a medication entry, when they select the medication from the logged list and update the necessary fields (dosage, frequency), then the updated information should be reflected accurately in the list after saving.
Patient deleting a medication entry from their log.
Given a patient wishes to delete a medication entry, when they select the medication and confirm the deletion prompt, then the medication should be removed from their logged list and no longer appear in the interface.
Patient receiving alerts for medication refill reminders.
Given a patient has logged medications with refill dates, when the current date matches a refill date, then the patient should receive a notification alerting them to refill their medication.
Patient viewing their complete medication list.
Given a patient navigates to the Medication Tracker, when they select the option to view logged medications, then they should see a formatted list displaying all logged medications including name, dosage, and frequency.
User interface navigability for the Medication Logging Interface.
Given a patient is using the Medication Logging Interface, when they attempt to navigate through different sections of the interface, then all components should be accessible with clear labels and intuitive design without any errors.
Healthcare provider accessing patient medication logs.
Given a healthcare provider wants to review a patient's medication log, when they search for the patient and access their log, then they should view the complete medication list with all relevant details including adherence history.
Automated Dose Reminders
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User Story
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As a patient, I want to receive reminders for my medication doses so that I never miss a dose and can maintain my health.
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Description
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Implement an automated reminder system that alerts patients when it’s time to take their medications. These reminders can be configured according to individual patient schedules, ensuring that reminders are sent via preferred methods (e.g., push notifications, SMS, or email). This requirement is essential for improving patient adherence to prescribed medication schedules, reducing the likelihood of missed doses and complication due to non-adherence, thereby positively affecting patient outcomes and satisfaction.
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Acceptance Criteria
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Patient Medication Reminder Configuration
Given a registered patient, when they access the Medication Tracker, then they should be able to configure their medication reminders by selecting their preferred reminder time, reminder method (push notification, SMS, or email), and frequency (daily, weekly).
Automated Reminder Delivery
Given a patient has saved their medication reminder settings, when the reminder time arrives, then the system sends the reminder to the patient via their selected notification method without delay.
Patient Response to Reminders
Given a patient receives a medication reminder, when they respond to the reminder, then the system should log the response (taken, missed, snoozed) and update their medication adherence status accordingly.
Medication Refill Alerts
Given a patient has medications with refill dates, when a refill date approaches (e.g., 3 days before), then the system should automatically send a refill reminder to the patient via their preferred notification method.
Integration with Calendar Applications
Given a patient sets up their medication reminders, when they choose a calendar integration option, then the reminders should automatically populate in their selected calendar application (Google Calendar, Outlook, etc.).
Multi-device Synchronization
Given a patient uses multiple devices, when they log into the Medication Tracker from a different device, then all medication reminder settings and logs should be synchronized and consistent across all devices in real-time.
Adherence Report Generation
Given a patient has been using the Medication Tracker for at least one month, when they request an adherence report, then the system should generate a report displaying adherence percentages, missed doses, and response history in a user-friendly format.
Refill Alerts
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User Story
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As a patient, I want to be notified when I need to refill my medications so that I can avoid interruptions in my treatment plan.
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Description
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Develop a refill alert feature that notifies patients when their medication supplies are running low, prompting them to reorder. This functionality not only enhances medication adherence but also reduces the risk of patients running out of essential medications. The alerts should allow patients to set preferred thresholds for when they receive refill notifications, and integrate with local pharmacy databases to streamline the refill process where possible, thereby ensuring continuity of care.
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Acceptance Criteria
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User sets up refill alert preferences for their medications.
Given the user is logged into their Schedulify account, When they navigate to the medication tracker section and select a medication, Then they can set a preferred refill notification threshold (e.g., 5 days before running out) and save these preferences successfully.
User receives refill alerts based on their set preferences.
Given the user has medications with refill alert thresholds set, When the medication supply reaches the threshold, Then the user receives a notification via the app and/or email prompting for a refill.
User integrates medication tracker with local pharmacy database to streamline refills.
Given the user has selected their preferred pharmacy in Schedulify, When the user receives a refill alert, Then the alert should include options for one-click reorder or directly linking to their pharmacy's app or website.
User can customize their alert preferences for different medications.
Given the user is in the medication tracker, When they select a medication to edit, Then they can customize the alert settings, including notification methods (app, SMS, email) and timeframes for each medication.
User can view a history of refill alerts and status.
Given the user has received refill alerts, When they access the medication tracker, Then they should see a chronological history of all received refill alerts, including which medications triggered alerts and their statuses (e.g., refilled, pending).
User can test their notification settings to ensure alerts are received as expected.
Given the user is in the settings section of the medication tracker, When they choose to test the notification system, Then they should receive a test notification to confirm that their alert preferences are functioning correctly.
Medication Interaction Checker
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User Story
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As a patient, I want to receive notifications about potential interactions when I log new medications so that I can avoid harmful combinations and stay safe.
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Description
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Integrate a medication interaction checker that warns patients of potential drug interactions when they log new medications. This feature is vital for patient safety, as it educates users about the risks associated with medication combinations. It should provide clear and comprehensible information on why certain medications may interact and advise users on necessary actions. The implementation of this feature will not only enhance patients' confidence in managing their medication but will also support healthcare providers in ensuring safe prescribing practices.
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Acceptance Criteria
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Logging a New Medication with Warning for Existing Medications
Given a patient is logged into Schedulify and has existing medications recorded, when they log a new medication that interacts with an existing one, then an alert should pop up indicating the potential interaction and provide detailed information about the risk.
User Access to Interaction Details
Given a user receives a warning about a potential medication interaction, when they click on the alert, then they should be redirected to a detailed page that explains the interaction, why it is a concern, and the necessary actions they should take.
Successful Logging of Medication without Interaction
Given a patient is entering a new medication that does not interact with any existing medications, when they save the medication information, then their new medication should be successfully logged without any warnings or alerts appearing.
Reminders for Interactions Upon Dose Time
Given a patient has set reminders for their medications, when it is time for them to take a dose of a medication that has an interaction warning, then they should receive a prompt reminding them of the interaction and advising on precautions.
Healthcare Provider Review of Patient's Records
Given a healthcare provider is reviewing a patient's medication log, when they assess the list of medications, then they should clearly see any noted interactions alongside the respective medications for easy management and adjustment.
Patient Education Material Availability
Given a patient receives an interaction alert, when they access the interaction details, then they should have an option to download or view educational materials related to the medications involved and their interactions.
Patient Dashboard Overview
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User Story
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As a patient, I want a dashboard view of my medication management so that I can easily see how well I am adhering to my regimen and identify any areas for improvement.
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Description
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Create a comprehensive patient dashboard that provides a snapshot of their medication adherence, including logs, upcoming dose reminders, refill alerts, and interactions. This dashboard should be visually intuitive, leveraging graphs and notifications to communicate key information quickly. The purpose of the dashboard is to empower patients by providing them with a clear view of their medication management, trends in adherence, and proactive alerts, encouraging greater self-management of their health.
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Acceptance Criteria
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Patient views their medication logs and adherence trends on the dashboard.
Given the patient is logged into their account, when they navigate to the medication dashboard, then they should see a graphical representation of their medication adherence over the past month, including missed doses and on-time doses.
Patient receives an alert for an upcoming medication refill.
Given the patient has set medication reminders, when a medication is due for refill within the next three days, then they should receive a notification alert via push notification and email.
Patient accesses their medication reminders for upcoming doses.
Given the patient is on their medication dashboard, when they click on the ‘Reminders’ section, then they should see a list of upcoming doses with the time, medication name, and dosage amount for the next week.
Patient logs a new dose taken for their medication.
Given the patient is on the medication tracker page, when they enter a new dosage taken and confirm the action, then the log should be updated immediately, reflecting the new entry in their medication history.
Patient checks for potential drug interactions.
Given the patient has entered their current medications, when they access the interaction checker, then the system should display any potential interactions alongside recommended actions or alerts.
Patient views detailed history of medication doses and adherence patterns.
Given the patient is viewing their medication usage history, when they select a specific medication, then they should see detailed logs of dosage taken, missed doses, and adherence percentage over a specified time frame.
Patient receives a summary of medication adherence at the end of each week.
Given the patient has been using the medication tracker for the week, when the week resets, then they should receive an email summary of their adherence stats, including the number of doses taken, missed doses, and recommendations for improvement.
Feedback and Review System
A feature that allows patients to provide feedback on their appointment experiences and the quality of care received. Through simple surveys or rating systems, patients can share their insights, which helps providers continuously improve services and enhances patient satisfaction.
Requirements
Patient Feedback Collection Module
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User Story
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As a patient, I want to provide feedback on my appointment experience so that my healthcare provider can improve their services based on real patient insights.
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Description
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This requirement encompasses the development of a robust module that allows patients to easily submit feedback regarding their appointment experiences and the quality of care they received. Aiming to enhance user engagement, the module will feature intuitive survey designs, including star ratings and open-ended feedback forms. The system will ensure that feedback is collected immediately after appointments and is securely stored, allowing healthcare providers to analyze trends over time. This continuous influx of patient insights is vital for identifying areas for improvement, tracking patient satisfaction levels, and ultimately enhancing the overall patient care experience.
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Acceptance Criteria
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Patient submits feedback immediately after an appointment.
Given a patient has completed their appointment, when they are prompted to submit feedback, then they should be able to complete the survey and submit it successfully without any errors.
Patient provides feedback through a star rating system.
Given the patient accesses the feedback module, when they select a star rating between 1 to 5 stars for their appointment experience, then the selected rating should be stored securely and reflected in the feedback analytics dashboard.
Patients can provide open-ended feedback.
Given the patient is filling out the feedback form, when they choose to write an open-ended comment, then their input should be captured, stored, and made accessible to healthcare providers for analysis.
Healthcare provider access to aggregated feedback data.
Given that feedback has been collected from patients, when a healthcare provider accesses the feedback analytics dashboard, then they should see a summarized report of patient ratings and comments that includes trends over time.
Feedback collection complies with data security standards.
Given that patient feedback is being collected, when the data is stored in the system, then it should adhere to data protection regulations ensuring all personal information is encrypted and securely managed.
Notification system for healthcare providers on new feedback submissions.
Given that a patient submits feedback, when the feedback submission is completed, then the relevant healthcare provider should receive an automatic notification of the new feedback entry.
Automated Review Notifications
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User Story
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As a healthcare provider, I want to be able to automatically remind patients to submit their feedback so that we can receive more responses and improve our services effectively.
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Description
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This requirement focuses on implementing an automated notification system that reminds patients to submit their feedback after an appointment. The notifications will be sent via email or SMS based on patient preference and will be timed to maximize response rates, such as shortly after their visit. By facilitating timely feedback submission, this feature aims to boost participation in the feedback process while ensuring the data collected reflects recent experiences. This functionality also serves to enhance patient engagement and participation in the improvement of services offered.
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Acceptance Criteria
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Automated notification to patients post-appointment via email
Given that a patient has completed an appointment, when the appointment data is processed, then an email notification for feedback submission should be sent within 30 minutes of appointment completion.
Automated notification to patients post-appointment via SMS
Given that a patient has completed an appointment and has selected SMS as their preferred notification method, when the appointment data is processed, then an SMS notification for feedback submission should be sent within 30 minutes of appointment completion.
Frequency of notifications based on patient engagement metrics
Given a patient has not submitted feedback within 48 hours of the initial notification, when checking feedback status, then a follow-up notification should be sent reminding the patient to provide feedback.
Preference settings for notification method
Given a patient account, when the patient identifies their preferred method for receiving feedback notifications, then the system should save this preference and use it for future notifications without requiring further input from the patient.
Feedback collection accuracy
Given that a patient submits feedback, when the feedback is collected, then the submitted feedback should be accurately recorded in the system and be available for the healthcare provider to review within 24 hours.
Integration with appointment scheduling history
Given that a feedback notification is sent out, when a patient clicks the link provided, then they should be directed to a feedback form that corresponds to their most recent appointment, ensuring relevance and context.
User experience during the feedback submission process
Given that a patient accesses the feedback form, when filling out the feedback, then the form should be intuitive and take no longer than 5 minutes to complete, ensuring a smooth user experience.
Real-Time Feedback Analytics Dashboard
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User Story
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As a healthcare administrator, I want access to a real-time analytics dashboard for patient feedback so that I can monitor satisfaction levels and implement improvements based on current data.
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Description
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The Real-Time Feedback Analytics Dashboard will provide healthcare providers with immediate access to patient feedback insights through visual reports and key performance indicators (KPIs). This requirement involves integrating data visualization tools that will summarize collected feedback in comprehensible charts and graphs, helping providers quickly identify trends and areas needing attention. With these insights, providers can make informed decisions and implement changes that enhance patient care. The dashboard will update automatically as more feedback is collected, ensuring that users always have the most recent data at their fingertips.
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Acceptance Criteria
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Real-time access to patient feedback insights during a provider's review meeting.
Given that a healthcare provider is logged into the dashboards, when they access the Real-Time Feedback Analytics Dashboard, then they should see visually updated reports and KPIs reflecting the latest patient feedback collected within the last 24 hours.
Healthcare provider analyzing patient feedback trends over a month.
Given that the dashboard is displaying feedback data, when the healthcare provider selects the monthly view filter, then the dashboard should update to show trends and graphical representations of patient feedback for the past month.
Provider receiving alerts on significant negative feedback trends.
Given that the dashboard is monitoring patient feedback, when there is a spike in negative feedback ratings (e.g., less than 3 stars from 10 or more responses), then the provider should receive an alert in the dashboard.
Provider reviewing specific feedback comments for actionable insights.
Given that the provider is on the dashboard, when they click on a specific feedback score, then they should be presented with a list of comments associated with that score to review for context and actionable items.
User interacting with the dashboard on mobile devices.
Given that a healthcare provider opens the dashboard on a mobile device, when they navigate through different sections, then the dashboard should adjust responsively and display all analytics clearly without any loss of information.
Comparing feedback metrics before and after an intervention.
Given that the provider has implemented changes based on previous feedback, when they access the before-and-after comparison feature in the dashboard, then they should see side-by-side metrics displaying feedback data before and after the intervention for a specified period.
Dashboard performing automated updates as new feedback is collected.
Given that new patient feedback is submitted, when new feedback is added to the system, then the dashboard should automatically refresh to include the latest data without requiring manual page refresh by the user.
Feedback Response Management
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User Story
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As a healthcare provider, I want to be able to respond to patient feedback so that I can show my patients that their opinions matter and that we are committed to improving our services.
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Description
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This feature will enable healthcare providers to respond directly to patient feedback, fostering an open line of communication and demonstrating that patient input is valued. The response management system will allow providers to draft replies to feedback submissions, categorize responses for tracking purposes, and generate reports on response rates every quarter. This closure in the feedback loop is essential for building trust with patients and ensuring they feel heard, ultimately contributing to enhanced patient loyalty and satisfaction.
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Acceptance Criteria
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Patient submits feedback after an appointment via the Schedulify platform.
Given a patient has completed their appointment and accessed the feedback section, when they submit the feedback form, then their feedback should be recorded in the system and the patient should receive a confirmation message acknowledging receipt of their feedback.
Healthcare provider drafts a response to patient feedback.
Given the provider is logged into the admin dashboard, when they select a specific piece of patient feedback and choose to respond, then they should be able to write a response and save it without errors, and the response should be categorized correctly in the system.
Healthcare provider reviews feedback response metrics at the end of the quarter.
Given it is the end of the quarter, when the provider accesses the reporting section, then they should be able to view a report that summarizes response rates, categories of feedback, and the average time taken to respond to patient feedback, without discrepancies in the data.
Patient receives a response to their submitted feedback.
Given a patient has submitted feedback and a healthcare provider has drafted a response, when the response is sent, then the patient should receive a notification via email or on the Schedulify platform with the provider's response within 48 hours.
Categorization of patient feedback in the response management system.
Given that multiple feedback submissions are received, when the provider categorizes the feedback into predefined categories, then the system should accurately display the feedback in the respective categories without mixing any responses.
Emergency feedback mechanism is activated for urgent patient concerns.
Given a patient selects the 'urgent' option in the feedback form, when they submit their feedback, then it should be flagged as urgent in the provider’s dashboard to ensure it receives priority handling.
Provider acknowledges and closes the feedback loop with patients.
Given a provider has responded to a piece of feedback, when they mark the feedback as 'closed,' then the system should update the status and notify the patient that their input has been addressed and the conversation is now closed.
Customizable Feedback Surveys
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User Story
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As a healthcare provider, I want to customize feedback surveys specific to my practice so that I can gather the most relevant feedback from my patients and improve service delivery.
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Description
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The Customizable Feedback Surveys requirement will provide healthcare providers with the capability to design and tailor feedback surveys to cater to their specific needs. This feature will allow providers to select question types, adjust rating scales, and include relevant queries that directly relate to their services. Customization will enable providers to gather more relevant and useful data that reflects their unique patient experiences and helps in targeted service improvements. This flexibility is crucial for adapting the feedback mechanism to various specializations and patient demographics.
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Acceptance Criteria
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Healthcare provider initiates a feedback survey post-appointment for their patients through the Schedulify platform. The provider customizes the survey with specific questions based on treatment provided, and the survey is sent out automatically to patients after their appointments.
Given that a provider has access to the Customizable Feedback Surveys feature, When they create a survey with various types of questions (multiple choice, rating scale, open text), Then the survey should be saved successfully and sent to the designated patients immediately following their appointments.
Patients receive a feedback survey on their mobile device after their appointment. The survey includes questions tailored specifically to the services they received and allows for rating aspects of their care on a scale.
Given that a patient has just completed an appointment, When they receive the customized feedback survey via SMS or email, Then they should be able to open, complete, and submit the survey without any technical issues.
A healthcare provider wants to analyze feedback collected from customizable surveys to improve their services. They access the feedback analytics dashboard to review responses and identify areas for improvement.
Given that feedback surveys have been completed by patients, When the provider accesses the analytics dashboard, Then they should view an aggregated report that includes response rates, average ratings, and specific feedback by question.
A healthcare provider adjusts their feedback survey based on previous patient feedback to better address issues raised by patients.
Given that a provider wishes to update their feedback survey, When they modify questions and save the changes, Then the updated survey should replace the previous version and be sent to upcoming patients automatically.
A patient receives a notification confirming their feedback submission and their responses are recorded without errors.
Given that a patient has submitted their feedback through the survey, When they complete the submission, Then they should receive a confirmation message indicating their feedback was successfully recorded in the system.
Smart Time Slot Selector
This feature intelligently analyzes both the availability of healthcare providers and the preferences of patients to suggest the most suitable time slots for appointments. By considering factors like previous appointment patterns and patient convenience, it minimizes scheduling conflicts and optimizes the daily calendar for practitioners.
Requirements
Provider Availability Integration
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User Story
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As a healthcare provider, I want Schedulify to sync with my external calendar so that I can ensure my availability is accurately represented when patients book appointments.
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Description
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This requirement involves integrating Schedulify with healthcare providers' existing calendars to fetch real-time availability. By linking to external calendar services, such as Google Calendar or Microsoft Outlook, Schedulify can access up-to-date scheduling information, which ensures that only available time slots are displayed to patients. This functionality reduces the risk of double-booking appointments, streamlines the scheduling process, and enhances user satisfaction by providing accurate options for both patients and providers.
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Acceptance Criteria
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Provider Availability Integration: Syncing with Google Calendar
Given a healthcare provider has linked their Google Calendar to Schedulify, when a patient views available appointments, then only time slots that are free in the provider's Google Calendar should be displayed.
Provider Availability Integration: Syncing with Microsoft Outlook
Given a healthcare provider has linked their Microsoft Outlook calendar to Schedulify, when a patient tries to book an appointment, then Schedulify should accurately reflect the provider's real-time availability by showing only the open time slots.
Provider Availability Integration: Handling Calendar Conflicts
Given a provider's calendar is synced with Schedulify, when an appointment is booked through Schedulify, then any overlapping appointments in the linked calendar must be updated immediately to prevent double-booking.
Provider Availability Integration: Displaying Multiple Provider Availability
Given a healthcare organization has multiple providers linked to Schedulify, when a patient searches for an appointment, then the system should display all available time slots across all providers based on their individual synced calendars.
Provider Availability Integration: Viewing Provider Availability in Real-Time
Given a healthcare provider has linked their calendar to Schedulify, when they log into the system, then they should see an updated view of their available and booked time slots in real-time without needing to refresh the page.
Provider Availability Integration: Notification of Calendar Changes
Given a provider's calendar is integrated with Schedulify, when any changes are made to their linked calendar (like cancellations or rescheduling), then the system should automatically notify the provider through Schedulify within 5 minutes of the change.
Patient Preference Learning
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User Story
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As a patient, I want Schedulify to remember my preferred appointment times and types so that I can easily choose a suitable time slot for my future visits.
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Description
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This requirement focuses on implementing an intelligent learning algorithm that analyzes patients' past scheduling behaviors and preferences. By tracking factors such as preferred days/times and appointment types, the system can tailor suggestions for future appointments, thereby enhancing user experience. This capability not only optimizes booking efficiency but also reinforces patient satisfaction, as they are more likely to receive suggestions that suit their individual preferences.
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Acceptance Criteria
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Patient receives appointment suggestions based on their preferred days and times.
Given that the patient has previously scheduled appointments, when they log into Schedulify, then they should see time slot suggestions that align with their past preferences for day and time.
Provider can view how the intelligent learning algorithm improves scheduling efficiency.
Given that the provider is reviewing the appointment calendar, when they check the suggested time slots for patients, then at least 70% of the suggested time slots should match previously identified patient preferences.
Patients receive reminders for their appointments at their preferred times.
Given that a patient has a scheduled appointment, when the reminder notification is sent, then it should be delivered at a time previously indicated by the patient as preferred.
Admin can configure the learning algorithm parameters according to practice needs.
Given that the admin accesses the settings for the Patient Preference Learning feature, when they modify the parameters, then the system should save the new settings without errors and reflect them in future scheduling suggestions.
The system tracks and reports on patient satisfaction after receiving personalized appointment suggestions.
Given that the system has made scheduling suggestions to patients, when patient feedback is collected, then at least 80% of the feedback should indicate satisfaction with the appointment suggestions provided.
Multiple patients with similar needs receive distinct appointment suggestions based on their individual preferences.
Given that two patients have similar appointment requests, when the system analyzes their histories, then each patient should receive different time slot suggestions tailored to their unique preferences.
A patient can update their preferred scheduling times and the system adapts accordingly.
Given that a patient wants to update their appointment preferences, when they modify their preferences in their profile, then the system should incorporate the new preferences for future scheduling suggestions.
Conflict Detection Mechanism
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User Story
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As a healthcare provider, I want to be notified of any potential scheduling conflicts before they occur so that I can maintain an organized schedule and provide quality care to my patients.
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Description
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This requirement involves the creation of an automated conflict detection system that alerts healthcare providers of any potential scheduling conflicts in real-time. When a patient attempts to book an appointment, the system will automatically check for overlapping appointments and other scheduling issues, notifying the provider immediately. This mechanism is crucial for maintaining an organized calendar and ensuring that patient care does not get compromised due to scheduling errors.
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Acceptance Criteria
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Automated Conflict Detection during Patient Booking
Given a healthcare provider is available and a patient attempts to book an appointment, when the system checks for scheduling conflicts, then the system must immediately notify the provider of any overlapping appointments or conflicts in real-time before confirmation of the booking.
Conflict Notifications for Existing Appointments
Given a healthcare provider has multiple upcoming appointments, when a new appointment is requested that overlaps with an existing one, then the system must alert the provider about the conflict along with the details of the overlapping appointments.
Real-Time Updates on Schedule Changes
Given a healthcare provider makes changes to their scheduled appointments, when those changes are saved in the system, then all patients affected by those changes must receive an automated notification regarding the updated appointment status.
Conflict Resolution Suggestions
Given a detected scheduling conflict, when the system generates a conflict notification, then it must also provide at least two alternative time slots that are available for the patient that do not conflict with the provider's appointments.
Integration with Existing Calendar Systems
Given that a healthcare provider uses an external calendar system, when the provider checks for scheduling conflicts in Schedulify, then the system must successfully integrate and display conflicts from both the Schedulify calendar and the external calendar simultaneously.
User Training for Conflict Management Feature
Given that the conflict detection mechanism is implemented, when healthcare providers are trained on how to respond to conflict notifications, then at least 80% of providers must demonstrate proficiency in managing conflicts through a follow-up assessment.
Smart Time Slot Algorithm
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User Story
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As a scheduler, I want an algorithm that can suggest the best available time slots based on patient preferences and provider availability, so that I can efficiently manage appointments and increase patient satisfaction.
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Description
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This requirement defines the development of a sophisticated algorithm that will analyze both patient preferences and provider availability to propose optimal time slots for appointments. The algorithm will utilize historical data, including appointment history and patient demographics, to suggest slots that minimize conflicts and maximize convenience. This feature is essential for maximizing appointment throughput while ensuring a positive booking experience for patients.
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Acceptance Criteria
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User selects the 'Schedule a New Appointment' option and the system displays suggested time slots based on both patient preferences and provider availability.
Given that the patient is logged into the system and has specified their preferred days and times for appointments, When the patient initiates scheduling, Then the suggested time slots must only include those that match the provider's available times and the patient's preferences, shown with a maximum of 5 options for efficiency.
The algorithm updates the available time slots in real-time as appointments are booked or canceled.
Given that an appointment for a specific time slot is scheduled by a patient, When the appointment is confirmed, Then that time slot should immediately be removed from the list of available slots for other patients within the scheduling interface.
The system analyzes historical appointment data to suggest time slots that minimize conflicts based on common booking patterns.
Given that the patient has a recorded history of previous appointments, When the patient attempts to schedule a new appointment, Then the system must suggest time slots that take into account the times the patient has historically booked appointments, prioritizing slots within those intervals.
The algorithm considers geographical location and travel time for patients when suggesting time slots.
Given that a patient has provided their current location during the scheduling process, When the system generates suggested time slots, Then those time slots must account for estimated travel time to the healthcare provider's office according to the patient's typical travel mode and traffic conditions.
The system provides visual indicators for patients to easily identify time slots that align best with their preferences and the provider's availability.
Given that a patient is reviewing suggested time slots, When those slots are displayed, Then the system must highlight slots with the highest fit for patient preference in one color, and lower-fit slots in another, to clearly differentiate options for the patient.
The system offers a feedback mechanism for patients to rate their booking experience related to time slot suggestions.
Given that the patient has successfully booked an appointment, When they complete the appointment, Then a feedback form must be presented to the patient that evaluates their satisfaction with the suggested time slots, and this feedback is recorded for future algorithm improvements.
The algorithm must run in a performance acceptable time to enhance the user experience during peak booking times.
Given that multiple patients are trying to schedule appointments simultaneously, When the algorithm is executed, Then it must return suggested time slots in less than 2 seconds to ensure a seamless user experience during peak hours.
Automated Reminder System
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User Story
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As a patient, I want to receive reminders for my upcoming appointments so that I can prepare and ensure I don't miss them.
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Description
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This requirement entails creating an automated system that sends out reminders to both patients and providers ahead of scheduled appointments. The reminders will be customizable, allowing users to select their preferred notification method—email, SMS, or app notification. This system aims to reduce no-shows by keeping both parties informed and engaged, thus optimizing the overall scheduling process within Schedulify.
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Acceptance Criteria
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Automated reminders for a patient appointment scheduled for the next day are triggered.
Given a patient has a scheduled appointment for tomorrow, when the system processes reminders, then the patient receives an SMS reminder 24 hours prior and an email reminder 1 hour prior to the appointment.
Healthcare provider preferences for notification types are set and utilized in reminders.
Given a healthcare provider has selected their notification preferences, when the system sends out reminders, then the provider receives an email reminder 1 hour prior and an app notification 30 minutes before the scheduled appointment.
Both patients and providers can customize their reminder settings within their profiles.
Given a patient or provider accesses their profile settings, when they update their reminder preferences, then the system successfully saves those preferences and applies them to future reminders.
The reminder system handles missed appointments.
Given a missed appointment has been identified, when the system reviews past appointments, then it automatically sends a follow-up reminder to the patient reminding them of the missed appointment and suggesting to reschedule.
Notifications for changes in appointment times are communicated promptly to patients and providers.
Given an appointment time is changed, when the change is saved in the system, then both the patient and provider receive notification via their selected methods within 5 minutes of the change.
System logs and tracks all reminder notifications sent out.
Given reminders have been sent out, when querying the system log, then all sent reminders are recorded with timestamps, recipient details, and notification methods used.
Automated reminders are tested for various combinations of settings.
Given different combinations of notification methods (email, SMS, app notification) and timing preferences, when the reminders are executed, then the system successfully sends out reminders as per selected configurations in all test cases.
Dynamic Rescheduling Assistant
An automatic rescheduling tool that comes into play when patients need to change their appointments. Utilizing AI, it proposes new time slots that fit both the patient's availability and the provider's calendar, streamlining the process and reducing the back-and-forth communication.
Requirements
AI-Powered Time Slot Suggestions
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User Story
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As a healthcare provider, I want an automatic rescheduling tool that suggests new appointment times when patients need to change, so that I can spend less time managing my calendar and more time focusing on patient care.
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Description
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The AI-Powered Time Slot Suggestions feature will analyze both the patient’s availability and the provider’s calendar to propose suitable new appointment times automatically. This requirement is vital as it reduces administrative workloads, minimizes patient frustration from manual rescheduling, and enhances the efficiency of the scheduling process. By implementing this feature, we aim to ensure swift and streamlined rescheduling that maximizes calendar utilization for providers and meets patients' needs effectively.
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Acceptance Criteria
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Patient requests to reschedule an appointment due to a conflict with their current schedule.
Given the patient's current appointment time and their provided availability, when the patient initiates a rescheduling request, then the system should suggest at least three valid time slots that accommodate both the patient's and provider's schedules within the next 30 days.
Provider needs to confirm the proposed time slots for an appointment change.
Given the provider's existing appointments, when the Dynamic Rescheduling Assistant analyzes the patient's availability, then it should present the provider with time slots that do not conflict with existing appointments, ensuring they are clearly labeled as available or unavailable.
Multiple patients are trying to reschedule their appointments at the same time.
Given that multiple patients send rescheduling requests simultaneously, when the system processes these requests, then it should prioritize time slot suggestions based on the earliest request and current provider availability without causing scheduling conflicts.
Provider needs to modify their availability for the upcoming days.
Given that the provider updates their availability in the system, when the AI analyzes the patient requests, then it should automatically adjust the suggested time slots to reflect the new availability and notify affected patients of their rescheduling options.
A patient wants to see their suggested time slots before confirming a new appointment time.
Given that a patient has received suggested time slots, when the patient reviews these options, then they should be able to see detailed information about each slot including date, time, and duration, along with a clear option to accept or decline the suggestions.
System performance during peak rescheduling times.
Given that peak times for rescheduling requests occur, when the system is under load with multiple simultaneous requests, then it should respond within 2 seconds, ensuring smooth user experience without any errors or downtime in the rescheduling process.
Real-Time Calendar Integration
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User Story
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As a patient, I want to see real-time updates of my appointment status and availability, so that I can rely on the scheduling system and make informed decisions about my healthcare visits.
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Description
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Real-Time Calendar Integration will ensure that updates and changes to appointments are reflected instantaneously across all platforms used by both patients and providers. This feature is essential to maintain accuracy in scheduling and to prevent double bookings or scheduling conflicts. The seamless integration enhances user confidence in the scheduling system, ensuring that both patients and providers are always on the same page regarding appointment details.
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Acceptance Criteria
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Patient requests to reschedule their appointment through the Schedulify platform.
Given a patient is logged into the Schedulify system, when they select the reschedule option for an appointment, then the system should automatically propose new time slots based on both the patient's and provider's availability.
Provider updates their availability in the calendar system.
Given a provider updates their availability, when the update is saved, then all existing appointments should reflect this change in real-time for both the provider and patient.
A patient receives a notification about their appointment being rescheduled.
Given an appointment is successfully rescheduled using the Dynamic Rescheduling Assistant, when the rescheduling is confirmed, then the patient should receive an automated notification with the new appointment details.
Checking for double bookings after a patient reschedules their appointment.
Given a patient has rescheduled an appointment, when the appointment changes are processed, then the system should validate that no double bookings occur in the provider’s calendar.
Patient successfully syncs their external calendar with Schedulify.
Given a patient has an external calendar account, when they initiate the synchronization process with Schedulify, then the patient's upcoming appointments should appear accurately in their external calendar without discrepancies.
Provider views changes made to their appointments in real-time.
Given a provider is logged into the Schedulify system, when a patient reschedules an appointment, then the provider's calendar should update instantly to reflect the new appointment time.
Resolving a conflict when two appointments overlap due to calendar sync errors.
Given a scheduling conflict occurs due to a synchronization error, when the Dynamic Rescheduling Assistant identifies this, then it should notify the patient and provider of the conflict and suggest alternative times without delay.
User-Friendly Rescheduling Interface
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User Story
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As a patient, I want a straightforward interface to change my appointment times easily, so that I can manage my health appointments without stress or confusion.
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Description
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The User-Friendly Rescheduling Interface will provide an intuitive platform for patients to easily navigate through their appointment options and select new times without confusion. This removes barriers for patients who may not be tech-savvy, ensuring a smooth rescheduling process that fosters greater patient satisfaction. Simplifying this interaction is crucial to enhance user experience and decrease no-show rates.
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Acceptance Criteria
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Patient Initiates Rescheduling Process
Given a patient has an upcoming appointment, when they log into the Schedulify platform and select the appointment to reschedule, then they should see a user-friendly interface displaying available time slots that match their preferences and current availability.
Automated Suggestion of New Time Slots
Given a patient requests to reschedule their appointment, when the Dynamic Rescheduling Assistant analyzes the provider's calendar, then it should automatically suggest at least three new time slots that fit both the patient's and provider's schedules.
Error Handling for Scheduling Conflicts
Given a patient is attempting to reschedule an appointment, when they select a new time slot that has a scheduling conflict, then the system should display a clear error message and prompt the patient to choose a different time.
Confirmation of Rescheduled Appointment
Given a patient has selected a new time slot for their appointment, when they confirm the rescheduling action, then they should receive a notification confirming the new appointment details via email and/or SMS.
Accessibility Features for Non-Tech-Savvy Patients
Given a patient who may not be tech-savvy is using the rescheduling interface, when they navigate through the options, then the interface should provide clear guidance and support prompts to assist them in selecting a new appointment time.
Integration with Calendar Apps
Given a patient successfully reschedules their appointment, when the new appointment is confirmed, then it should automatically sync with the patient’s external calendar application (e.g., Google Calendar, iCal), if they opt-in for this feature.
User Feedback Collection Post-Rescheduling
Given a patient has completed the rescheduling process, when they navigate away from the confirmation page, then the system should prompt them to provide feedback on their experience, ensuring it captures their satisfaction level with the rescheduling interface.
Automated Notification System
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User Story
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As a healthcare provider, I want to receive automatic notifications when patients reschedule, so that I can adjust my calendar accordingly without delays.
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Description
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The Automated Notification System will send alerts to both patients and providers regarding changes made to appointments. This requirement is important for keeping all parties informed of rescheduling activities, reducing uncertainty, and improving communication effectiveness. Automated notifications will help ensure that everyone is aware of their availability and appointment status in real-time, thus minimizing dropout rates and missed appointments.
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Acceptance Criteria
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Automated Notification for Rescheduled Appointments
Given a patient has successfully rescheduled an appointment, when the changes are confirmed, then both the patient and provider receive an automated notification within 5 minutes of the change.
Notification Clarity and Content Accuracy
Given that a notification is sent for a rescheduled appointment, then the notification must include the new date, time, and any necessary instructions, ensuring the content is accurate and clear to both parties.
Multiple Notification Channels
Given the patient preferences set in their profile, when an appointment is rescheduled, then notifications should be sent via the selected channels (e.g., SMS, email) without failures or delays.
Handling of Unsuccessful Notification Delivery
Given a notification fails to be delivered to either the patient or provider, then the system must log this error and attempt to resend the notification after 10 minutes.
Real-Time Update Across Multiple Devices
Given that both the patient and provider have the Schedulify application open, when an appointment is rescheduled, then both users' calendars should update in real-time without requiring manual refresh.
User Acknowledgment of Notifications
Given a notification has been received, when the recipient views it, then the notification should change status to 'Acknowledged', ensuring that both parties are aware of the appointment changes.
Performance Monitoring of Notifications System
Given the automated notification system is in operation, then system performance metrics (e.g., delivery rate, average delay) should be tracked and reported weekly for analysis.
Patient Feedback Collection
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User Story
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As a system administrator, I want to collect patient feedback on the rescheduling experience, so that we can identify issues and improve the scheduling system over time.
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Description
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The Patient Feedback Collection feature will allow patients to provide feedback on the rescheduling process. This is crucial for identifying any pain points or areas for improvement, guiding future developments of the scheduling tool. The ability to gather and analyze feedback aims to continually enhance user experience and adaptability of the system to user needs.
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Acceptance Criteria
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Feedback submission during dynamic rescheduling process.
Given that a patient is attempting to reschedule an appointment using the Dynamic Rescheduling Assistant, when the appointment is successfully rescheduled, then the patient should be prompted to provide feedback on their experience with the rescheduling tool.
Feedback confirmation after submission.
Given that a patient has submitted feedback regarding the rescheduling process, when the submission is successful, then the patient should receive a confirmation message indicating that their feedback has been recorded.
Data retrieval for feedback analysis.
Given that feedback has been submitted by patients, when an administrator accesses the feedback analytics dashboard, then they should be able to view and export feedback data grouped by rescheduling outcomes and user satisfaction ratings.
Feedback categorization for continuous improvement.
Given that feedback has been collected over time, when an administrator analyzes the feedback data, then the feedback should automatically categorize responses into 'Positive', 'Negative', or 'Suggestions' for easier evaluation.
User interface for submitting feedback.
Given that a patient is rescheduling an appointment, when they are prompted to provide feedback, then the feedback submission interface should be user-friendly, allowing quick responses through multiple-choice options and an optional comment box.
Follow-up communication post-feedback submission.
Given that a patient has provided feedback on the rescheduling process, when the feedback is collected, then the patient should receive a follow-up email thanking them for their input and informing them of any upcoming changes based on user feedback.
Integration with existing patient management systems.
Given that the Patient Feedback Collection feature is active, when feedback is submitted, then it should seamlessly integrate into existing patient management systems without delay or data loss.
Analytics Dashboard for Providers
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User Story
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As a healthcare provider, I want to access an analytics dashboard that shows rescheduling trends, so that I can better understand patient behavior and optimize my appointment management.
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Description
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An Analytics Dashboard for Providers will enable healthcare practitioners to view metrics and statistics on patient rescheduling patterns and trends. This feature will help inform decisions on administrative processes and resource allocation, ensuring their practices are efficient and responsive to patient needs. Insight into scheduling data is crucial for enhancing operational effectiveness and improving patient engagement strategies.
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Acceptance Criteria
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Viewing Patient Rescheduling Trends in the Analytics Dashboard
Given that a provider is logged into Schedulify, when they navigate to the Analytics Dashboard, then they can view a visual representation of patient rescheduling trends over the last 6 months.
Filtering Rescheduling Data by Date Range
Given that a provider is on the Analytics Dashboard, when they select a specific date range, then the dashboard displays only the rescheduling data relevant to that date range.
Exporting Rescheduling Data for Reporting
Given that a provider has accessed the Analytics Dashboard, when they choose the export option, then the system generates a downloadable report of the rescheduling data in CSV format.
Comparing Rescheduling Patterns by Provider
Given that multiple providers are using Schedulify, when a provider selects the option to compare rescheduling patterns with other providers, then they can view a comparative chart of rescheduling rates between the selected providers.
Receiving Alerts for High Rescheduling Rates
Given that a provider is monitoring their rescheduling metrics, when their rescheduling rate exceeds a predefined threshold, then the system sends an automated alert to the provider's dashboard.
Accessing Detailed Rescheduling Metrics by Patient
Given a provider is on the Analytics Dashboard, when they select a specific patient, then they can view detailed metrics related to that patient's rescheduling history.
Visualizing Resource Allocation Impact
Given that a provider is looking at scheduling data, when they analyze the rescheduling patterns, then they can see recommendations for resource allocation based on trends observed in the data.
Preference Learning Engine
This feature learns from user interactions and historical data to adapt scheduling suggestions over time. By analyzing past choices and preferred appointment times, it refines its recommendations, creating a more personalized scheduling experience for patients and healthcare providers.
Requirements
User Interaction Tracking
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User Story
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As a healthcare provider, I want the system to track my patients' scheduling behaviors so that I can offer them personalized appointment recommendations that align with their preferences.
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Description
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The User Interaction Tracking requirement involves developing a mechanism to log and analyze user interactions with the appointment scheduling interface. This includes tracking choices made regarding appointment times, frequency of bookings, and user preferences. The functionality will allow the Preference Learning Engine to gather valuable data that enhances its learning and recommends optimally suited scheduling options in the future. By systematically analyzing user decisions, this requirement supports the personalization goal of Schedulify, significantly improving user experience and satisfaction over time.
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Acceptance Criteria
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User Interaction Logging for Appointment Scheduling
Given a user is accessing the appointment scheduling interface, when they select an appointment time, then the system must log the chosen time with the user's ID and timestamp for future analysis.
User Preferences Analysis Over Time
Given that the Preference Learning Engine has at least 30 logged user interactions, when a user interacts with the scheduling interface, then the system must suggest appointments based on their historical preferences and choices with at least 75% accuracy.
Frequency of Booking Tracking
Given a user has booked multiple appointments, when the user reviews their booking history, then the system should display the frequency of bookings per time slot for the past six months in the user interface.
Real-time Data Update for User Interactions
Given a user selects a new appointment time, when the choice is made, then the system must update the user interaction database in real-time to reflect the new selection immediately.
User Notification of Adjusted Recommendations
Given that the Preference Learning Engine has processed new user interaction data, when the user logs in, then they should receive a notification of any changes in their preferred appointment suggestions based on their latest choices.
Audit Trail of User Interactions
Given user interactions with the scheduling interface, when an admin reviews the user data logs, then the system should provide a complete and unalterable audit trail of all interactions including timestamps and user IDs.
System Performance During Heavy User Load
Given multiple users are interacting with the appointment scheduling system simultaneously, when the system tracks user interaction data, then it must maintain performance metrics of response time under 2 seconds for at least 95% of the user actions logged.
Appointment Recommendation Engine
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User Story
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As a patient, I want to receive tailored appointment suggestions based on my preferences and past appointments so that I can quickly book convenient times without hassle.
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Description
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The Appointment Recommendation Engine requirement entails the creation of an intelligent algorithm that generates personalized appointment suggestions based on historical data and user preferences. This engine will analyze the collected user interaction data to predict optimal scheduling options for each patient and provider. By leveraging machine learning techniques, the engine will continually refine its recommendations, leading to increased appointment booking efficiency and a reduction in cancellations and no-shows. This requirement is crucial for enhancing the overall user experience and ensuring that scheduling remains agile and user-centered.
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Acceptance Criteria
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Appointment Recommendation for New Patients
Given a new patient enters their available appointment times and preferred services, When the Appointment Recommendation Engine analyzes this data, Then it should generate at least three tailored appointment suggestions based on the patient's preferences.
Handling Patient Preferences Over Time
Given a returning patient has a history of preferred appointment times, When the patient logs in and requests an appointment, Then the system should recommend previously preferred times that align with their schedule, prioritizing these suggestions.
Feedback Incorporation for Improved Recommendations
Given a patient has accepted or declined the recommended appointments, When the patient provides feedback on their choices, Then this feedback should be recorded and used to refine future appointment recommendations within one week.
Integration with Provider Preferences
Given a healthcare provider sets their preferred working hours and appointment types, When the Appointment Recommendation Engine generates suggestions, Then it should only recommend times that fall within the provider's specified preferences.
Analysis of Patient Engagement Metrics
Given a period of operation using the recommendation engine, When generating reports on appointment bookings, Then the system must show at least a 20% increase in booked appointments and a 15% reduction in cancellations compared to the previous quarter.
Real-Time Interaction during Scheduling
Given that a patient is actively scheduling an appointment, When the patient changes their selected date or time, Then the Appointment Recommendation Engine should update recommendations in real-time without delays.
Multi-Device Synchronization of Recommendations
Given a patient uses multiple devices to access Schedulify, When they view their appointment recommendations on one device, Then the same recommendations must be visible and consistent on all devices.
Feedback Loop Mechanism
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User Story
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As a patient, I want to provide feedback on the recommended appointment slots so that the system can learn from my experience and improve the suggestions over time.
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Description
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The Feedback Loop Mechanism requirement involves implementing a system for capturing user feedback on appointment recommendations and overall scheduling experience. This feedback will play an integral role in refining the Preference Learning Engine, acting as a secondary dataset to validate the accuracy of automated suggestions. The mechanism should allow users to rate or provide comments on recommended appointment times, enabling continuous improvement of the recommendation engine. This enhances patient satisfaction and strengthens user trust in the automated suggestions provided by Schedulify.
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Acceptance Criteria
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User Feedback Submission on Appointment Recommendations
Given a user interface for submitting feedback, when a user selects a recommended appointment time, then they should be able to rate it on a scale of 1 to 5 and optionally provide written comments.
Feedback Data Integration into Preference Learning Engine
Given valid user feedback ratings and comments, when this data is collected, then it must integrate into the Preference Learning Engine in real-time to enhance future scheduling recommendations.
User Notification of Feedback Impact
Given that a user has submitted feedback, when the Preference Learning Engine utilizes this feedback, then the user should receive a notification indicating how their feedback has influenced future appointment suggestions.
Reporting on Feedback Collected
Given a reporting dashboard for the admin, when feedback is collected over a specified period, then the dashboard should display aggregated ratings and comment trends regarding appointment recommendations.
Multi-device Feedback Submission
Given the cloud-based nature of Schedulify, when a user logs into their account on any device, then they should be able to see and submit feedback on appointment recommendations seamlessly across all devices.
Quality Control of Feedback Data
Given submitted user feedback, when the data is analyzed, then there must be a mechanism in place to flag and review inappropriate or unconstructive feedback before it affects the Learning Engine.
User Experience Testing of Feedback Mechanism
Given a prototype of the feedback loop mechanism, when tested with selected users, then at least 80% should report that the feedback submission process is intuitive and straightforward.
Data Security Compliance
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User Story
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As a healthcare administrator, I want to ensure that all patient data collected by the system is secure and compliant with regulations so that we avoid legal issues and protect our patients' privacy.
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Description
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The Data Security Compliance requirement focuses on ensuring that all patient data collected through interaction tracking, feedback, and scheduling history adheres to relevant data protection regulations such as HIPAA. This involves implementing strong data encryption, access controls, and secure data storage practices. Compliance not only protects sensitive patient information but also builds trust among users, contributing to the credibility of Schedulify as a healthcare solution. It is vital to integrate these security measures from the outset to prevent potential legal and reputational issues.
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Acceptance Criteria
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Ensure encryption of patient data during transmission and storage to comply with HIPAA regulations.
Given a patient scheduling interaction, when patient data is transmitted and stored, then the data must be encrypted using AES-256 encryption to ensure compliance with data protection regulations.
Implement and validate access controls to secure patient data within the Preference Learning Engine.
Given a healthcare provider accessing the scheduling system, when attempting to access patient data, then the system must enforce role-based access controls to ensure only authorized personnel can retrieve sensitive information.
Conduct regular audits on data access logs to ensure compliance with HIPAA and track unauthorized access attempts.
Given the data access logs, when an audit is performed, then the logs must contain a complete and detailed record of all access attempts, including timestamps and user IDs, with no missing entries, ensuring transparency and accountability.
Allow patients to control their data preferences and consent for data collection in the application.
Given a patient profile in the scheduling application, when a patient accesses their privacy settings, then the patient must be able to view and modify their data collection preferences and consent options, ensuring informed consent and autonomy.
Train staff on data security protocols to ensure understanding and adherence to compliance measures.
Given a training program on data security, when healthcare staff complete the training, then at least 90% of participants must successfully pass an assessment on HIPAA compliance and data protection best practices.
Implement data anonymization techniques for analytical purposes without compromising patient identity.
Given the analytics engine is processing patient data, when generating reports, then the engine must ensure that all personal identifiers are removed or anonymized to comply with data security regulations while still allowing for useful insights.
Ensure regular updates to security protocols in response to new regulations or vulnerabilities.
Given the dynamic nature of data security, when new regulations or security threats are identified, then the compliance team must review and update security protocols within one month to ensure ongoing adherence and protection of patient data.
Real-time Learning Adjustments
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User Story
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As a patient, I want the scheduling system to update its recommendations in real-time based on my latest appointment choices so that I always see the most relevant options available.
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Description
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The Real-time Learning Adjustments requirement is designed to allow the Preference Learning Engine to dynamically adjust its recommendations based on new data input. This means that as new user interactions occur, the system must be able to re-evaluate and modify its suggestions almost instantaneously. This requirement ensures that users are presented with the most up-to-date options reflective of their latest scheduling choices, providing a more responsive and relevant scheduling experience, greatly enhancing user satisfaction.
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Acceptance Criteria
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User interacts with the scheduling interface and selects their preferred appointment time, while the system simultaneously updates recommendations based on real-time data from previous interactions.
Given a user selects a preferred appointment time, when the selection is made, then the Preference Learning Engine should update its recommendations within 5 seconds to reflect this new choice.
A healthcare provider's schedule is modified by an external event, such as a cancellation, which affects the availability of appointment times.
Given an external modification to the healthcare provider's schedule, when this change occurs, then the Preference Learning Engine should adjust its recommendations accordingly within 10 seconds, ensuring users see updated options immediately.
A patient accesses the scheduling system after a long period of inactivity, needing the system to remember their past behaviors and provide relevant appointment suggestions.
Given a patient returns to the scheduling system after 30 days of inactivity, when they log in, then the Preference Learning Engine should analyze their historical data and present at least 3 relevant appointment suggestions based on past preferences within 3 seconds.
A patient frequently reschedules appointments at the last minute, influencing the learning engine's ability to present viable options.
Given that a patient has rescheduled three appointments within a month, when they attempt to schedule a new appointment, then the Preference Learning Engine should prioritize availability according to the patient's rescheduling behavior and show options within 5 seconds that reflect this pattern.
Multiple patients are using the scheduling system simultaneously, and their choices should not affect each other’s suggestions.
Given that multiple users are interacting with the scheduling system simultaneously, when one user selects a preferred appointment time, then the Preference Learning Engine should ensure that other users’ recommendations remain unaffected and updated based solely on their individual interactions.
A user modifies their profile settings to change their preferred appointment times, which should impact future recommendations.
Given a user updates their profile to alter their preferred appointment times, when the modifications are saved, then the Preference Learning Engine should recalibrate its suggestions to align with the new preferences within 5 seconds.
A patient interacts with the system during a peak scheduling period, where demand for certain times is high.
Given a patient attempts to schedule an appointment during peak hours, when they make a selection, then the Preference Learning Engine should dynamically adjust its recommendations to suggest the best available times based on historical data within 7 seconds.
Integration with External APIs
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User Story
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As a healthcare provider, I want Schedulify to integrate with my existing patient management systems so that it can provide more informed scheduling recommendations based on comprehensive patient data.
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Description
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The Integration with External APIs requirement entails creating connectors that enable Schedulify to integrate seamlessly with third-party applications such as EHR systems, patient management systems, and calendar applications. This integration allows the Preference Learning Engine to access a wider array of data points, including external scheduling habits and previous appointments that patients may have booked outside Schedulify. Such capability enriches the dataset used for personalized recommendations, leading to improved accuracy and better user experiences.
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Acceptance Criteria
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Integrating Schedulify with EHR Systems for Patient Data Access
Given the external API for the EHR system is available, when the Schedulify integration is set up, then it should successfully pull patient appointment history within 5 seconds, allowing the Preference Learning Engine to access the relevant data.
Integration with Calendar Applications for Real-Time Syncing
Given a third-party calendar application integrates with Schedulify, when a user schedules an appointment, then the event should appear in the external calendar within 1 minute, ensuring synchronization across platforms.
Using Historical Data to Improve Scheduling Suggestion Accuracy
Given that the Preference Learning Engine has access to external APIs, when analyzing user appointment history, then the system should demonstrate an 80% accuracy rate in suggesting preferred appointment times based on past choices.
User Authentication and Data Privacy Compliance during API Integration
Given that Schedulify integrates with external APIs, when a user attempts to access their data from an external source, then the system should verify user authentication and ensure compliance with relevant data privacy regulations before granting access.
Error Handling for API Failures during Integration
Given that an external API is temporarily unavailable, when the integration attempts to access the API, then the system should log the error and present a user-friendly message indicating the issue without crashing the application.
Customization of API Integration Settings by Users
Given that the integration settings for Schedulify can be adjusted, when a user navigates to the settings page, then they should be able to customize API connection preferences, including enabling/disabling specific APIs and setting data refresh intervals.
Predictive No-Show Minimizer
Leveraging machine learning algorithms, this functionality predicts the likelihood of a patient not attending an appointment based on historical data and communication patterns. It then proactively suggests adjustments or sends reminders that increase the chances of appointment adherence.
Requirements
Data Integration Engine
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User Story
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As a healthcare provider, I want to integrate Schedulify with our current EHR system so that we can automatically access updated patient data and improve the accuracy of no-show predictions, ultimately enhancing our appointment management process.
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Description
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This requirement entails the development of a robust data integration engine that seamlessly connects Schedulify with existing Electronic Health Records (EHR) systems and other practice management software. The engine should facilitate the automatic extraction and synchronization of patient appointment data, historical attendance records, and communication logs to ensure that the predictive algorithms have access to comprehensive and up-to-date information. The goal is to enhance the accuracy of no-show predictions by providing a holistic view of patient behavior, ultimately improving the appointment adherence and operational efficiency of healthcare providers. Effective implementation will involve establishing secure API connections, ensuring compliance with healthcare data regulations, and enabling real-time data updates across systems.
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Acceptance Criteria
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Successful Synchronization of Patient Data from EHR to Schedulify
Given that the integration engine is connected to the EHR system, when patient appointment data is uploaded to the EHR, then the data should automatically synchronize with Schedulify within 5 minutes, and the appointment details should match in both systems.
Validation of Historical Attendance Data Retrieval
Given that the integration engine is operational, when a healthcare provider requests historical attendance data for a specific patient, then the system should return a complete and accurate history of attendance records within 10 seconds.
Real-time Updates of Communication Logs
Given that a patient communicates a change in appointment via email or phone, when this communication is logged, then the integration engine should update the communication log in Schedulify in real-time, allowing for immediate access to the latest patient interactions.
API Connection Security Compliance
Given that the integration is using API connections, when security protocols are evaluated, then all API connections must be compliant with HIPAA regulations, ensuring that patient data is encrypted and securely transmitted without any breaches.
Accurate Prediction Algorithm Enhancement
Given that the predictive no-show minimizer is implemented, when the integration engine provides the predictive algorithm with comprehensive data, then the algorithm's ability to predict no-shows should improve by at least 20% based on historical accuracy metrics over a test period of three months.
User Interface Updates Reflecting Integrated Data
Given that the integration engine has completed synchronization, when a healthcare provider logs into Schedulify, then the user interface should display the updated patient appointment data and logs without any discrepancies between the integrated systems.
Monitoring Dashboard for Data Integration Health
Given that the integration engine is running, when the healthcare provider accesses the monitoring dashboard, then they should see real-time statistics about data synchronization success rates and any integration errors, allowing for proactive troubleshooting.
Predictive Analytics Algorithm
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User Story
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As a healthcare administrator, I want the system to analyze previous appointment data and generate predictive scores so that we can proactively address potential no-shows and improve our overall appointment adherence rates.
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Description
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This requirement focuses on the creation of a sophisticated machine learning algorithm designed to analyze historical patient data and identify patterns that correlate with appointment no-shows. The algorithm will take into account various factors such as patient demographics, previous attendance behaviors, appointment types, and communication engagement levels. By applying techniques such as regression analysis and classification, the algorithm will generate a predictive score for each upcoming appointment, allowing healthcare providers to gauge the likelihood of attendance. This feature is critical for tailoring follow-up interventions and optimizing appointment scheduling strategies, thus minimizing the number of missed appointments.
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Acceptance Criteria
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Predictive Analytics Algorithm accurately analyzes historical patient data to predict no-shows based on defined factors.
Given a dataset of historical patient appointments, when the predictive analytics algorithm is applied, then it should yield a predictive score for each appointment that reflects the likelihood of attendance based on historical patterns.
The system sends automatic reminders to patients based on the predictive no-show scores generated by the algorithm.
Given an appointment with a high predictive no-show score, when the scheduled reminder is triggered, then the system should successfully send a reminder notification to the affected patient at least 24 hours before the appointment.
The algorithm incorporates various patient demographic details to enhance prediction accuracy.
Given diverse patient demographic information (age, gender, etc.), when the predictive analytics algorithm processes this data, then it should integrate these demographics into its scoring criteria, improving accuracy by at least 10% compared to previous iterations.
Healthcare providers receive recommendations for appointment adjustments based on predictive analytics data.
Given appointments identified with high no-show risk, when the predictive no-show minimizer processes the data, then it should generate specific recommendations for rescheduling or follow-up actions, ensuring at least 80% are actionable.
Testing the overall integration of the predictive analytics algorithm within the Schedulify interface.
Given the predictive analytics algorithm is implemented, when a user accesses the scheduling interface, then it should display the predictive no-show scores alongside each appointment with clear and intuitive visual indicators for risk levels.
Validation of the algorithm’s effectiveness over a defined period.
Given a 3-month window of appointment data, when the predictive analytics algorithm is evaluated, then its predictions should achieve at least a 75% accuracy rate in forecasting actual no-show occurrences compared to historical averages.
User feedback on the algorithm’s performance in practical use cases post-deployment.
Given that the predictive analytics algorithm has been in use for at least one month, when healthcare providers submit feedback on its efficacy, then at least 85% of providers should report improved patient adherence to scheduled appointments as a direct result of the algorithm’s interventions.
Automated Reminder System
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User Story
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As a patient, I want to receive timely and personalized reminders about my appointments so that I have the best chance of attending and managing my schedule effectively.
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Description
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This requirement involves implementing an automated reminder system that sends tailored reminders to patients based on the predictive scores generated by the analytics algorithm. The reminders should be customizable in terms of timing, format (SMS, email, phone call), and content. By leveraging the data insights, the system can optimize reminder delivery to specific patient groups identified as high-risk for no-shows, increasing the likelihood of appointment attendance. This enhancement will not only aim to reduce no-show rates but also improve patient engagement and satisfaction with the scheduling process by ensuring they remain informed and reminded of their upcoming appointments.
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Acceptance Criteria
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Automated reminder delivery for patients with high no-show risk after scheduling an appointment.
Given a patient is identified as high-risk for no-shows, when an appointment is scheduled, then an automated reminder should be sent 48 hours before the appointment via their preferred method (SMS, email, phone call).
Customization of reminder content based on patient preferences.
Given a patient has provided preferences for reminder content, when the automated reminder system generates reminders, then the reminders must reflect these customized preferences and be relevant to the specific appointment.
Adjustment and resending of reminders for patients who confirm their attendance.
Given a patient confirms their appointment, when the confirmation is logged, then any subsequent reminders sent must acknowledge the confirmation and provide relevant follow-up information instead of a standard reminder.
Tracking effectiveness of reminders on reducing no-show rates.
Given a collection of appointment data over a three-month period, when the no-show rate is analyzed post-implementation of the automated reminder system, then the rate should show a statistically significant decrease compared to the previous three-month period without automated reminders.
Integration of reminder system with existing patient management systems.
Given that Schedulify is integrated with the healthcare provider's existing patient management system, when an appointment is noted in the management system, then the automated reminder system must automatically retrieve the appointment details and settings without manual input.
Multilingual support for patients receiving reminders.
Given a patient has selected their preferred language in their profile, when the automated reminder system sends out reminders, then the reminders must be delivered in the patient's selected language according to their preferences.
Patient feedback on the effectiveness of reminders.
Given that the automated reminder system has been in use for one month, when patients receive their reminders, then a survey link should be included in the reminder for feedback, and at least 20% of recipients should provide feedback on their effectiveness and satisfaction with the reminders.
User Dashboard for No-Show Insights
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User Story
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As a clinic manager, I want to have access to a dashboard that shows me no-show statistics and trends so that I can make informed decisions about staffing and appointment management to improve our attendance rates.
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Description
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This requirement calls for the development of a user-friendly dashboard that healthcare providers can utilize to monitor no-show trends and insights. The dashboard should be interactive and display key metrics such as predicted no-show rates, historical trends, and effectiveness of reminders sent. It should allow providers to customize their view according to specific parameters, such as timeframe or patient demographics, and provide actionable insights into patient behaviors. This feature will enhance decision-making capabilities, enabling providers to adjust their scheduling strategies and outreach efforts based on data-driven insights, ultimately fostering improved patient attendance.
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Acceptance Criteria
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Dashboard rendering of predictive no-show insights based on patient data and historical trends.
Given that I am a healthcare provider logged into the Schedulify dashboard, when I navigate to the no-show insights section, then the dashboard should display predictive no-show rates, historical trends, and effectiveness of reminders sent in an interactive format.
Customization of dashboard metrics based on user-defined parameters.
Given that I am viewing the no-show insights dashboard, when I select different filters for timeframe or patient demographics, then the dashboard should update dynamically to reflect the selected parameters without page reloads.
Comparison of predicted no-show rates versus actual attendance rates over a selected period.
Given that I have selected a specific timeframe on the dashboard, when I compare the predicted no-show rates against the actual attendance data for that period, then there should be a clear representation showing the accuracy of predictions with percentage metrics.
Access to actionable insights and recommendations from the dashboard.
Given that I am interacting with the no-show insights dashboard, when I hover over any metric indicating high no-show likelihood, then actionable recommendations to adjust scheduling or reminder strategies should be displayed in a tooltip or side panel.
Exporting no-show insights data and trends for reporting purposes.
Given that I have reviewed the no-show insights on the dashboard, when I select the export option, then I should be able to download the insights in a CSV format that includes all displayed metrics and filters applied.
Real-time synchronization of dashboard metrics with patient data changes.
Given that a patient appointment status is updated in the Schedulify system, when I refresh the no-show insights dashboard, then the displayed metrics should reflect the most recent changes in real-time.
User feedback mechanism for further enhancements of the dashboard.
Given that I am a healthcare provider using the dashboard, when I submit feedback about the dashboard usability or requests for additional features, then I should receive a confirmation that my feedback has been logged for future improvements.
Feedback Mechanism for Patients
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User Story
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As a patient, I want to have a simple way to share my feedback regarding my appointment experience so that my healthcare provider can understand my needs and improve service.
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Description
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This requirement emphasizes the importance of establishing a feedback mechanism that allows patients to provide input regarding their appointment experience and reasons for no-shows, directly within Schedulify. This could include post-appointment surveys or follow-up forms that assess their satisfaction and any barriers they faced in attending. The feedback collected will be invaluable for continuously refining the predictive models and improving the scheduling system. By understanding patient needs and challenges, healthcare providers can create a more supportive environment that ultimately reduces no-show rates.
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Acceptance Criteria
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Post-Appointment Patient Feedback Submission
Given a patient has completed their appointment, when they receive a follow-up email or notification within Schedulify, then they should be able to easily access and submit the feedback form regarding their appointment experience, including reasons for potential no-shows.
Feedback Form Accessibility and Usability
Given that a patient is logged into Schedulify, when they navigate to the feedback section, then the feedback form should be easily accessible, user-friendly, and optimized for both desktop and mobile devices, ensuring a seamless experience.
Collection of Feedback Data for Analysis
Given that patients are submitting feedback through Schedulify, when the feedback forms are completed, then the system should automatically compile and categorize the responses for analysis by healthcare providers, providing actionable insights to improve scheduling.
Patient Satisfaction Rating Display
Given that feedback has been collected, when a healthcare provider reviews appointment history in Schedulify, then they should be able to see an average patient satisfaction rating based on the feedback received for each appointment.
Feedback Reminder for No-Show Patients
Given a patient has missed an appointment, when they log into Schedulify, then they should receive a reminder and request for feedback regarding their no-show experience, ensuring opportunities for learning and improvement.
Real-time Feedback Result Updates
Given that patients are submitting feedback after appointments, when a certain threshold of responses is met, then the predictive models in Schedulify should be updated in real-time to reflect new insights and improve appointment adherence predictions.
Patient Respondent Anonymity Assurance
Given that feedback is being collected, when patients complete the feedback form, then the system should assure them that their responses are anonymous and confidential, encouraging honest and open feedback.
Compliance and Data Protection Measures
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User Story
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As a compliance officer, I want to ensure that all patient data used in Schedulify is secure and compliant with regulations so that we maintain trust and adhere to legal requirements.
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Description
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This requirement outlines the necessity for implementing compliance and data protection measures that align with healthcare regulations (e.g., HIPAA) when dealing with patient data. The focus will be on ensuring that all data collected, including sensitive information used for predictive modeling, is stored, processed, and shared securely within Schedulify and with third-party integrations. Implementing encryption, regular audits, and secure access protocols are critical to maintaining patient trust and safeguarding sensitive information while utilizing advanced analytics.
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Acceptance Criteria
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Data Encryption for Patient Records
Given that sensitive patient data is being collected and stored, when the data is saved in the Schedulify system, then it must be encrypted using AES-256 encryption standards and meet HIPAA regulations.
Access Control Protocols Implementation
Given that access to patient data is required by healthcare providers, when a user attempts to access the data, then the system must enforce role-based access control (RBAC) ensuring that only authorized personnel can view or modify patient records.
Regular Data Audits
Given that compliance with data protection regulations is necessary, when audits are conducted on patient data handling every six months, then a report must confirm that all data access logs are accurate and deletion protocols have been followed.
Secure Third-Party Integration
Given that Schedulify integrates with third-party applications, when data is shared with these third parties, then data transmission must utilize secure protocols such as HTTPS and data must remain encrypted at rest.
User Consent Management
Given that Schedulify handles patient data, when patients are requested to provide their data consent, then the system must store and manage consent logs ensuring that they are easily accessible and include timestamps and specific data use cases.
Incident Response Plan Validation
Given that breaches or data incidents could potentially occur, when a security incident is reported, then the incident response plan must be activated, and all stakeholders informed within a defined SLA of 24 hours.
Patient Notification of Data Use
Given that predictive analytics will use patient data, when a patient books an appointment, then they must receive a notification explaining how their data will be used, ensuring transparency and compliance with data protection regulations.
Integrated Telehealth Scheduling
A seamless integration feature that allows users to easily switch between in-person and virtual appointments based on emerging healthcare trends. The AI-powered assistant suggests the best format for visits, optimizing both patient and provider convenience.
Requirements
Dynamic Appointment Type Switching
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User Story
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As a healthcare provider, I want to switch between in-person and telehealth appointments easily so that I can optimize my scheduling based on patient needs and current trends.
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Description
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This requirement enables healthcare providers to effortlessly switch between in-person and telehealth appointments within the Schedulify interface. By leveraging patient data and healthcare trends, the system will automatically suggest the most appropriate type of appointment for each patient. This flexible scheduling approach enhances operational efficiency, reduces patient wait times, and improves overall patient satisfaction. It ensures that providers can adapt quickly to changing conditions, such as those brought on by unpredictable health crises or patient preferences, fostering a responsive and modern healthcare practice.
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Acceptance Criteria
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Provider seamlessly switches a patient's appointment from in-person to telehealth with a simple click in the Schedulify interface due to the patient's expressed preference.
Given a patient's appointment is scheduled as in-person, when the provider decides to switch it to telehealth, then the system should update the appointment type and notify the patient within 5 minutes.
The AI assistant suggests the appropriate appointment type based on the patient's health records and current healthcare trends when scheduling a new appointment.
Given the patient's health data and current healthcare trends, when a new appointment is created, then the AI should suggest the optimal appointment type (in-person or telehealth) with at least 90% accuracy.
A patient receives notifications about their appointment type change along with any necessary instructions for a telehealth visit.
Given an appointment type has been changed from in-person to telehealth, when the change is confirmed by the provider, then the patient should receive an updated notification via SMS and email with detailed telehealth connection instructions within 10 minutes.
Providers can easily view and manage a list of all upcoming appointments, indicating which are in-person and which are telehealth.
Given the provider accesses the appointment management view, when they look at the list of upcoming appointments, then each appointment should be clearly marked as either in-person or telehealth, allowing for quick identification at a glance.
In case of a system malfunction, the provider can manually change the appointment type without losing patient information.
Given the system is temporarily down, when the provider needs to change an appointment from telehealth to in-person, then they should be able to do so without losing any relevant patient data or scheduling history.
Tracking of appointment type utilization for reporting purposes, showing trends over time.
Given a reporting feature is implemented, when the provider generates an appointment report for any given month, then the report should accurately reflect the percentage of in-person vs telehealth appointments for that period.
Providers are alerted if a patient's telehealth appointment is at risk of being canceled due to connectivity issues.
Given a patient's telehealth appointment, when the system detects connectivity issues (e.g., internet down), then an alert should be sent to the provider indicating the potential risk of cancellation at least 15 minutes before the appointment is scheduled to start.
AI Appointment Optimization Suggestions
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User Story
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As a healthcare provider, I want AI to suggest appointment formats for my patients so that I can make informed decisions on whether to conduct visits virtually or in-person, thus ensuring efficient use of my time and resources.
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Description
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This feature involves an AI-powered assistant that analyzes numerous factors, such as patient history, current health trends, and provider availability, to suggest optimal appointment formats (in-person or virtual) for each patient. This includes considerations for conditions that may be better suited for telehealth versus those requiring an in-person visit. By utilizing machine learning algorithms, the assistant can continuously improve its suggestions based on user feedback and outcomes, ultimately leading to better resource allocation and appointment management for the practice.
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Acceptance Criteria
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AI Appointment Optimization Suggestions for New Patient Consultations
Given a new patient with no prior appointment history, when the AI assistant analyzes their health information and availability, then it should suggest either a virtual or in-person appointment format that optimizes for both the patient's needs and the provider's schedule.
AI Appointment Recommendations Based on Condition Type
Given a patient who presents with a particular health condition, when the AI assistant evaluates recent health trends and guidelines for that condition, then it should suggest the most suitable appointment format (in-person or virtual) along with a rationale for the suggestion.
AI Adjustments Based on User Feedback
Given that the AI assistant has made appointment format suggestions, when healthcare providers review the outcomes and provide feedback, then the AI should learn from this feedback and improve future appointment format suggestions based on this data.
Real-Time Calendar Sync with AI Suggestions
Given that a healthcare provider receives AI suggestions for appointment formats, when they confirm or adjust those suggestions in their calendar, then the changes should reflect in real-time across all connected devices to ensure all users are informed of the updates.
AI Effectiveness in Reducing No-shows
Given a set of patients who received AI-suggested appointment formats, when comparing the historical no-show rates before and after implementing this feature, then the no-show rates should be statistically reduced, demonstrating the effectiveness of the AI's suggestions.
Integration with Existing Health Records
Given a patient's health records are integrated with the scheduling system, when the AI assistant analyzes the data, then it should consider the patient's complete medical history and context when recommending the format of appointments, ensuring personalized suggestions.
User Training and Adoption of AI Suggestions
Given that users are provided training on interpreting and implementing AI-generated suggestions, when they start using these features, then user satisfaction surveys should reflect an increase in confidence and perceived usefulness of the AI assistant in scheduling.
Patient Notification System for Appointment Changes
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User Story
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As a patient, I want to receive instant notifications about any changes to my scheduled appointments so that I can adjust my plans accordingly and attend my appointments without confusion.
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Description
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A real-time notification system that informs patients of any changes to their scheduled appointments, whether they are moved to a telehealth format or rescheduled for another date. This system will utilize SMS, email, or push notifications to ensure that all patients receive timely updates regarding their appointments. This requirement is critical in reducing no-shows and ensuring that patients are adequately prepared for their appointments, which can lead to improved engagement and satisfaction with the healthcare service.
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Acceptance Criteria
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Patient receives a notification for a change in appointment format from in-person to telehealth.
Given the patient has a scheduled in-person appointment, when the appointment is changed to a telehealth format, then the patient should receive a notification via SMS and email indicating the change at least 24 hours prior to the appointment.
Patient is informed of a rescheduled appointment date and time.
Given the patient has a scheduled appointment, when the appointment is rescheduled, then the patient should receive a notification via SMS and push notification with the new date and time at least 48 hours before the appointment.
User views and verifies notification history for appointment changes.
Given the patient wants to check their appointment notifications, when they access their notification history, then they should see all past notifications regarding appointment changes with timestamps and formats of notifications sent.
Patient updates their communication preferences for receiving appointment notifications.
Given the patient has access to their account settings, when they update their preference to receive notifications only via email, then the system should ensure that all future appointment notifications are sent to the email address provided.
Patient receives a reminder notification for an upcoming telehealth appointment.
Given the patient has a telehealth appointment scheduled, when the appointment is approaching, then the system should send a reminder notification via SMS and email 1 hour prior to the appointment.
User logs into Schedulify to check for any appointment changes.
Given the patient logs into their Schedulify account, when they navigate to the appointments section, then they should see any notifications related to appointment changes listed in chronological order.
System tracks and records delivery status of appointment notifications.
Given the notification is sent to the patient, when the patient checks the notification status, then the system should display whether the notification was sent successfully or if there were any delivery issues.
Integrated Calendar Synchronization
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User Story
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As both a healthcare provider and a patient, I want my appointments to sync automatically with my personal calendars so that I can keep track of all my commitments in one place, ensuring I never miss an appointment.
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Description
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This requirement focuses on enabling seamless synchronization of appointment information across various calendar platforms (Google Calendar, Outlook, etc.) for both providers and patients. By integrating with existing calendar systems, users will be able to view and manage their appointments in one place, eliminating the hassle of navigating multiple scheduling formats. Such integration promotes greater adherence to scheduled appointments and enhances the overall user experience by providing a unified view of their commitments.
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Acceptance Criteria
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User synchronizes their appointments on Google Calendar with Schedulify after making a new appointment in the Schedulify app.
Given the user has an active Google Calendar account linked to Schedulify, When they create a new appointment in Schedulify, Then the appointment should automatically appear on their Google Calendar within 5 minutes.
A patient modifies an existing appointment in Schedulify and wants the updated information to reflect in their Outlook Calendar.
Given the user has linked their Outlook Calendar with Schedulify, When the user updates the appointment details in Schedulify, Then the changes should be reflected in their Outlook Calendar within 5 minutes without errors.
A healthcare provider views their combined schedule from both Schedulify and other calendars in a single unified view.
Given the provider has appointments scheduled in Schedulify and external calendar platforms, When they access their unified calendar view in Schedulify, Then all appointments should be merged correctly with no duplicates or missing entries.
A patient receives a notification about an upcoming appointment synced from Schedulify to their mobile calendar.
Given the user has enabled notifications for their mobile calendar, When an appointment is created in Schedulify, Then the user should receive a reminder notification 24 hours before the appointment across all their synced calendars.
Healthcare providers need to cancel an appointment in Schedulify and ensure it is removed from all linked calendars.
Given the provider has canceled an appointment in Schedulify, When this action is completed, Then the appointment should be removed from all linked calendars (Google Calendar, Outlook) within 5 minutes and confirm the cancellation via email notification to the patient.
A patient attempts to schedule a telehealth appointment through Schedulify, which should reflect in their personal calendar.
Given the user is scheduling a telehealth appointment in Schedulify, When the scheduling is successful, Then the appointment should show up in the user's preferred calendar (Google/Outlook) with the correct video link included and timestamp based on user’s selected time zone.
A healthcare provider wants to view and adjust settings for calendar integrations in Schedulify.
Given the provider is in the settings menu of Schedulify, When they navigate to the calendar integration section, Then they should see options to link or unlink their Google Calendar and Outlook calendar with clear indicators of which calendars are currently active.
Reporting and Analytics Dashboard
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User Story
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As a healthcare provider, I want to access a reporting dashboard that shows me the utilization rates for telehealth and in-person visits so that I can analyze the effectiveness of my scheduling practices and improve patient care.
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Description
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This requirement sets up a robust reporting and analytics dashboard that provides insights into appointment trends, such as the utilization of telehealth versus in-person appointments, no-show rates, and patient demographics. This dashboard will assist healthcare providers in monitoring performance, optimizing scheduling practices, and making informed decisions to enhance patient care delivery. By providing data-driven insights, providers can adjust their strategies based on actual usage patterns and effectiveness of different appointment types.
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Acceptance Criteria
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Dashboard displays overall appointment statistics for healthcare providers.
Given the provider accesses the analytics dashboard, When they view the appointment statistics, Then the dashboard should display total appointments, no-show rates, and breakdowns of in-person versus telehealth appointments.
Dashboard provides real-time updates on appointment trends.
Given the provider is viewing the dashboard, When an appointment is scheduled or canceled, Then the dashboard should automatically update to reflect the new statistics without requiring a manual refresh.
Dashboard generates detailed demographic reports.
Given the provider selects the demographic report option, When they specify the date range and appointment type, Then the dashboard should generate a report showing patient demographics segmented by age, gender, and appointment type.
Dashboard allows filtering by appointment type and timeframe.
Given the provider is on the analytics dashboard, When they apply filters for appointment type (in-person/telehealth) and specify a date range, Then only the relevant data should be displayed based on the selected filters.
Dashboard includes visual analytics to represent trends.
Given the provider is viewing the dashboard, When they access the appointment trends section, Then a line graph should display appointment trends over time, highlighting peaks in telehealth and in-person visits.
Dashboard allows export of analytics data.
Given the provider has analyzed their data, When they choose to export the report, Then the dashboard should allow exporting the data in multiple formats (CSV, PDF).
Multi-Patient Coordination
Designed specifically for practices with multiple providers, this feature coordinates appointment bookings across different providers, factoring in overlap and patient preferences. It simplifies the scheduling process for patients who require appointments with multiple specialists in one visit.
Requirements
Provider Availability Management
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User Story
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As a healthcare administrator, I want to manage provider availability so that patients can book appointments only when providers are available, thereby minimizing scheduling conflicts and improving patient satisfaction.
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Description
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This requirement ensures that the system can accurately track and display each provider's availability in real-time. It should integrate seamlessly with individual provider calendars, allowing for dynamic updates when appointments are booked, canceled, or rescheduled. The functionality must account for different working hours, breaks, and special events specific to each provider, ensuring that patients can only book appointments during times when providers are genuinely available. This will enhance user satisfaction by reducing frustration associated with double-booking and ensure that providers have clear, conflict-free schedules.
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Acceptance Criteria
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Provider Availability During Standard Business Hours
Given that the provider's calendar is synced with the system, when an appointment is booked during the provider's standard business hours, then the appointment should reflect accurately in real-time on both the provider's and patient’s calendars, and no double-booking should occur.
Handling of Breaks and Off-Hours
Given that the provider has designated breaks in their schedule, when a patient attempts to book an appointment during these break periods, then the system should restrict booking and display a message indicating unavailability.
Integration of Special Events
Given that special events (e.g., holidays, conferences) have been entered into the provider’s calendar, when a patient searches for available appointment slots, then the system should not show any time slots that overlap with these special events.
Real-Time Updates on Cancellations and Rescheduling
Given that a scheduled appointment is canceled or rescheduled by either the provider or patient, when the change is made, then the system should immediately update the availability schedule and notify all relevant parties within five minutes.
Multiple Provider Coordination
Given that a patient requires appointments with multiple providers, when the patient selects their preferred providers, then the system should display only those time slots where all selected providers are available, preventing overlapping appointments.
User Confirmation of Availability Before Booking
Given a patient selects a time slot for an appointment, when the patient confirms the booking, then the system should display a summary of the appointment along with the actual availability of the provider at that time, allowing the patient to adjust if necessary.
Cross-Provider Appointment Coordination
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User Story
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As a patient, I want to schedule appointments with multiple providers in one booking so that I can have all my consultations at the same time, saving me time and reducing the hassle of multiple visits.
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Description
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This requirement focuses on the ability to coordinate appointments across multiple providers seamlessly. When a patient requests an appointment with multiple specialists, the system should automatically identify overlaps in availability and suggest optimal time slots that minimize patient wait times and travel. This feature should also be able to prioritize appointments based on patient preferences and the nature of their medical needs, ensuring that healthcare delivery is efficient and considerate. It effectively reduces the complexity of multi-provider visits for patients.
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Acceptance Criteria
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Patient requests multiple appointments with different specialists at the same location for a single visit.
Given a patient selects multiple specialists for an appointment, When the patient submits the request, Then the system should display available time slots that accommodate all selected specialists and minimize overlap.
A patient has specified their preferred time of day for appointments (morning or afternoon).
Given a patient specifies a time preference for their appointments, When the system identifies time slots for the requested specialists, Then it should prioritize options that align with the patient's preferred time of day.
A patient with high urgency requirements needs to schedule an appointment with a specialist and has constraints due to upcoming travel.
Given a patient indicates urgency and travel constraints when requesting appointments, When the system checks for availability, Then it should suggest the earliest possible slots across all selected providers while considering the patient's schedule.
The system encounters a scheduling conflict due to overlapping specialist availability.
Given two specialists have overlapping availability when an appointment is requested, When the patient chooses both specialists, Then the system should automatically notify the patient of the conflict and provide alternative scheduling options.
A practice wants to analyze and improve patient scheduling efficiency for multi-provider appointments over a month.
Given an admin user requests a report on multi-provider scheduling metrics, When the report is generated, Then it should include data on appointment reduction in wait times and travel for patients, indicating improved scheduling efficiency.
A patient prefers specific specialists due to past treatments and wants to book an appointment with them.
Given a patient's preference for certain specialists, When the patient requests appointments, Then the system should highlight those specialists' availability first in the suggested schedule.
Automated Notification System
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User Story
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As a patient, I want to receive reminders for my upcoming appointments so that I do not forget them and can ensure I am prepared for each visit.
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Description
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The requirement entails creating an automated notification system that sends reminders to both patients and providers about upcoming appointments. Notifications should be customizable in terms of timing and method (e.g., email, SMS). The system must be capable of re-sending reminders for important appointments or if a patient has back-to-back appointments with different providers. This functionality will help reduce no-show rates and ensure both patients and providers are adequately prepared for their appointments, thereby improving overall scheduling efficiency.
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Acceptance Criteria
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Patient receives a reminder notification 24 hours before an appointment scheduled with multiple providers.
Given the appointment is scheduled for tomorrow, When the notification system is triggered, Then the patient receives an email and SMS reminder 24 hours prior to the appointment.
Provider is notified about a patient's appointment that includes multiple specialists, ensuring they are aware of the patient's itinerary.
Given there is an upcoming appointment with multiple specialists, When the notification system generates the reminders, Then each provider receives a notification detailing the patient's schedule and relevant information 48 hours in advance.
A patient has back-to-back appointments on the same day with different providers, and they receive multiple reminders.
Given the patient's appointments are scheduled on the same day, When the notification system sends out reminders, Then the patient receives a reminder for each appointment at least one hour before each session.
The system allows patients to customize the timing and method of reminders they will receive for their appointments.
Given a patient account settings, When the patient opts to change reminder preferences, Then the system reflects these changes and sends reminders via the chosen method (email/SMS) at the specified time.
The notification system effectively resends reminders for appointments that have been missed or canceled.
Given an appointment reminder was not acknowledged, When the appointment is approaching and the patient has not confirmed, Then the system sends a second reminder 30 minutes prior to the appointment.
Test the notification system's performance during high scheduling volumes to ensure timely notifications are still sent out.
Given a peak scheduling period, When multiple appointments are created, Then notifications should be sent out without delay or failure to all affected patients and providers.
Ensure that the notification preferences are designed to be user-friendly and accessible for all patients, including those with disabilities.
Given a patient accesses their account settings, When reviewing the notification option, Then all features must comply with accessibility standards so that any user can easily set their preferences.
Patient Preference Repository
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User Story
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As a patient, I want to set my appointment preferences so that the system can suggest times and providers that work best for me, making it easier to manage my schedule.
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Description
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This requirement establishes a dedicated repository within the system that stores patient preferences regarding appointment types, preferred providers, and scheduling times. The system should allow patients to set these preferences during their initial setup process and update them as needed. Using this data, the scheduling system can suggest appointments that align with patient preferences, enhancing user experience by personalizing their interaction with the platform. It also decreases the likelihood of cancellations and rescheduling due to mismatched expectations.
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Acceptance Criteria
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New Patient Sets Preferences during Initial Setup
Given a new patient completing the setup process, when they enter their appointment preferences, including preferred types of appointments, providers, and times, then the system should save these preferences successfully.
Patient Updates Preferences Post-Setup
Given a patient accessing their account settings, when they modify their previously set appointment preferences and save those changes, then the system should reflect these updated preferences accurately for future scheduling.
System Suggests Appointments Based on Preferences
Given a patient with saved preferences, when they log in to schedule an appointment, then the system should display appointment options that align with their saved preferences, prioritizing preferred providers and times.
Patient Receives Appointment Suggestions Notification
Given a patient who has established preferences, when new appointments are available that match their preferences, then the patient should receive a notification suggesting these appointments.
System Handles Conflicts with Multiple Providers
Given a patient with preferences for multiple providers, when the patient requests an appointment, then the system should check for availability and suggest times that accommodate all preferred providers without overlap.
CSV Export of Patient Preferences
Given an administrative user, when they request a CSV export of all patient preferences stored in the repository, then the system should generate and provide a downloadable CSV file containing all relevant preference data.
Compliance Measures for Patient Data Security
Given patient preferences stored in the repository, when the system undergoes a security audit, then it should demonstrate compliance with relevant data protection regulations, ensuring patient data is securely stored and accessible only to authorized users.
Personalized Follow-Up Recommendations
After an appointment is completed, this feature automatically generates tailored follow-up visit suggestions based on the treatment plan outlined by the healthcare provider. This ensures continuity of care and enhances patient engagement in their health management.
Requirements
Intelligent Follow-Up Generation
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User Story
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As a healthcare provider, I want the system to automatically generate personalized follow-up visit recommendations after each appointment so that I can ensure my patients receive timely care and improve their health outcomes.
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Description
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This requirement involves developing an intelligent algorithm that analyzes the treatment plans and appointment histories of patients to generate personalized follow-up recommendations automatically. It will utilize patient data inputs and treatment protocol guidelines to suggest the optimal timing and type of follow-up visit needed, thereby enhancing care continuity and patient engagement. The generated follow-ups will integrate seamlessly into the existing appointment scheduling module of Schedulify, allowing healthcare providers to easily view and manage suggested follow-ups alongside regular appointments, ultimately improving patient outcomes and satisfaction.
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Acceptance Criteria
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A healthcare provider finishes a patient appointment and logs the treatment plan into Schedulify. The system is expected to analyze this treatment plan and retrieve historical appointment data to generate personalized follow-up recommendations for the patient using the Intelligent Follow-Up Generation algorithm.
Given a completed appointment with a recorded treatment plan, when the healthcare provider views the patient’s profile, then the system should display at least three personalized follow-up visit recommendations based on the treatment guidelines.
After the automatic generation of follow-up recommendations, a healthcare provider wants to review these suggestions and determine their relevance in relation to the patient's medical history and current condition.
Given that follow-up recommendations have been generated, when the healthcare provider selects a recommendation, then the system should display an overview of the patient's treatment history and rationale for the suggested follow-up based on the algorithm.
The healthcare provider has received follow-up recommendations for multiple patients after their appointments. They want to seamlessly incorporate these suggestions into their scheduling workflow within Schedulify.
Given multiple generated follow-up recommendations, when the healthcare provider accesses the scheduling module, then the recommendations should be integrated into the calendar alongside regular appointments, allowing for easy management and scheduling of follow-ups.
The system aims to ensure that the follow-up recommendations align with the providers’ treatment protocols and enhance patient engagement in ongoing health management after their appointments.
Given any follow-up recommendation generated by the system, when a healthcare provider assesses its appropriateness, then 90% of the recommendations must comply with established treatment protocols and enhance patient engagement metrics.
A patient receives a notification about their upcoming follow-up based on the automatic recommendations generated from their previous appointment. They wish to confirm or reschedule this appointment conveniently.
Given a generated follow-up recommendation sent to the patient, when the patient accesses the Schedulify patient portal, then they should be able to confirm or reschedule the appointment within two clicks or taps, ensuring an intuitive user experience.
The healthcare provider is ready to assess the effectiveness of the Intelligent Follow-Up Generation feature in improving patient adherence to follow-up recommendations.
Given patient data over a three-month period, when the performance of follow-up adherence is analyzed, then the success rate should show at least a 20% increase in patient attendance for follow-up visits compared to the previous quarter without automated recommendations.
Patient Notification System
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User Story
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As a patient, I want to receive notifications about my follow-up visit recommendations so that I can easily keep track of my appointments and engage with my healthcare management.
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Description
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This requirement focuses on implementing a notification system that sends automated reminders to patients regarding their suggested follow-up visits. Notifications can be communicated via SMS, email, or push notifications through the Schedulify mobile app. The system will allow patients to confirm, reschedule, or decline the suggested appointments directly through the notifications, enhancing patient engagement and reducing no-show rates. This functionality will integrate with the existing patient communication tools within Schedulify, ensuring that all stakeholders remain informed and engaged throughout the care process.
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Acceptance Criteria
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Automated Notification Delivery for Follow-Up Visits
Given a patient has completed an appointment, when the suggested follow-up visit is generated, then an automated notification should be sent via SMS, email, and the Schedulify mobile app within 24 hours of the appointment completion.
Patient Response Handling for Follow-Up Notifications
Given a patient receives a notification regarding a follow-up visit, when the patient confirms, reschedules, or declines the appointment through the notification, then the system should accurately update the appointment status in real-time in the Schedulify platform.
Integration with Existing Patient Communication Tools
Given the Patient Notification System is implemented, when users access Schedulify, then they should be able to view and manage notification preferences and previous communications seamlessly within the existing patient communication interface.
User Experience for Notifications Across Devices
Given a patient uses multiple devices, when they receive follow-up notifications, then the notifications should appear consistently across the Schedulify mobile app and web platform, ensuring a unified experience.
Reporting of Notification Outcomes
Given that notifications have been sent out, when a reporting feature is accessed by healthcare providers, then it should provide data on the delivery success rates, patient responses, and appointment confirmations in an easily digestible format.
Error Handling for Failed Notifications
Given a notification fails to send, when the Patient Notification System attempts to resend the notification, then it should log an error and retry according to predefined parameters, ensuring patients are notified without excessive delays.
Patient Engagement Tracking Post-Notification
Given a patient has received and interacted with the follow-up notification, when tracking their engagement metrics, then the system should record completion rates of follow-up appointments and gather feedback on the notification process.
Feedback Collection Mechanism
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User Story
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As a healthcare provider, I want to collect feedback from patients regarding their follow-up visit recommendations so that I can improve the quality of care and ensure patient needs are met more effectively.
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Description
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This requirement entails creating a mechanism to collect feedback from patients after their follow-up visits on the recommendations they received. The feedback process will be integrated within the Schedulify platform, allowing patients to rate and comment on the helpfulness of the follow-up suggestions. This data will be analyzed to refine the recommendation algorithm and provide insights to healthcare providers about patient satisfaction, ultimately leading to continuous improvement in care planning and patient engagement strategies.
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Acceptance Criteria
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Feedback Collection for Follow-Up Recommendations on Schedulify
Given a patient has completed their follow-up appointment, When they access the Schedulify platform, Then they should see a prompt to provide feedback on the follow-up recommendations received during their visit.
Patient Feedback Submission on Follow-Up Recommendations
Given a patient is presented with the feedback form, When the patient selects a rating and provides comments, Then they should be able to submit their feedback successfully without errors.
Feedback Data Analysis for Healthcare Providers
Given that feedback has been collected from multiple patients, When the healthcare provider accesses the feedback analytics dashboard, Then they should see an aggregate rating and comments for the follow-up recommendations.
Incomplete Feedback Follow-Up Reminder
Given a patient has not submitted feedback within 7 days of their follow-up appointment, When the time passes, Then they should receive an automated reminder via email prompting them to provide their feedback.
Review and Update Feedback Recommendations
Given that feedback has been received, When the feedback analysis is completed, Then the recommendation algorithm should be updated to reflect patient preferences and insights derived from the feedback.
Ensure Patient Privacy in Feedback Collection
Given that a patient submits feedback, When the feedback is stored, Then all patient identifiers should be anonymized to ensure compliance with privacy regulations.
Feedback Collection Success Rate Monitoring
Given the feedback collection mechanism is live, When evaluating the response rate after 30 days, Then at least 60% of patients should have submitted feedback on their follow-up recommendations.
Reporting Dashboard for Providers
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User Story
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As a healthcare provider, I want a dashboard that displays insights into follow-up recommendations and their outcomes so that I can analyze effectiveness and improve patient care strategies based on data-driven decisions.
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Description
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This requirement includes developing a reporting dashboard that provides healthcare providers with insights into the follow-up recommendations generated, patient responses, and overall effectiveness of the recommendations. The dashboard will present metrics such as the percentage of recommended follow-ups completed, patient satisfaction scores, and common feedback themes. This tool will help providers identify trends, adjust care strategies, and enhance overall service delivery, ultimately contributing to improved patient care outcomes and operational efficiency.
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Acceptance Criteria
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Viewing Metrics on Follow-Up Recommendations Completion
Given a healthcare provider accesses the reporting dashboard, When they filter the data for follow-up recommendations, Then they should see a metric indicating the percentage of recommended follow-ups completed within the last month.
Analyzing Patient Satisfaction Scores
Given a healthcare provider is using the reporting dashboard, When they view the patient satisfaction scores related to follow-up recommendations, Then they should see an average satisfaction score calculated from the latest patient feedback.
Identifying Common Feedback Themes
Given a healthcare provider reviews the feedback from patients on follow-up recommendations, When they access the reporting dashboard, Then they should see a summary of common themes identified from the patient feedback, categorized by sentiment (positive, neutral, negative).
Tracking Changes in Care Strategies Based on Data Insights
Given a healthcare provider uses the reporting dashboard to review the effectiveness of follow-up recommendations, When they analyze the trends over the past six months, Then they should be able to document any adjustments made to their care strategies as a result of these insights.
Real-Time Data Synchronization
Given a healthcare provider is accessing the reporting dashboard, When they refresh the page, Then the data displayed should reflect real-time updates from the patient follow-up system without any delays.
CSV Export of Reporting Data
Given a healthcare provider wants to share the reporting dashboard data, When they select the export to CSV option, Then they should receive a well-formatted CSV file containing all the displayed metrics and patient feedback.
Integration with EHR Systems
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User Story
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As a healthcare provider, I want the follow-up recommendation feature to integrate with EHR systems so that I can access up-to-date patient data for more accurate and personalized care recommendations.
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Description
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This requirement focuses on establishing integration capabilities with existing Electronic Health Record (EHR) systems to facilitate seamless data sharing and enhance the follow-up recommendations feature. The integration will ensure that patient treatment histories, preferences, and past appointment data are leveraged to generate accurate and personalized follow-up suggestions. It will also support updates in real-time, allowing healthcare providers to have the most current patient information available when making recommendations, thereby improving continuity of care and efficiency in practice management.
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Acceptance Criteria
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Integration with EHR Systems during Patient Follow-Up Appointment Scheduling
Given a completed appointment in Schedulify, when a provider accesses the patient dashboard, then the system should display personalized follow-up recommendations based on the patient's treatment history from the integrated EHR system.
Real-Time Data Synchronization between Schedulify and EHR Systems
Given that a change is made to a patient's treatment plan in the EHR system, when the provider checks the follow-up recommendations in Schedulify, then the recommendations should reflect the updated treatment plan within 5 minutes.
Accurate Follow-Up Suggestions Based on Patient History
Given that a patient has a specified history of medical conditions in the EHR, when the provider retrieves follow-up recommendations, then the system must offer suggestions that align with the patient's past treatments and preferences, achieving at least a 90% relevance score according to clinical guidelines.
User Notification of EHR Integration Status
Given a scheduled appointment in Schedulify, when a provider attempts to generate follow-up recommendations, then the system should notify the user if there is a failure in retrieving data from the EHR system, ensuring they are informed of integration issues.
Testing Integration with Multiple EHR Systems
Given Schedulify's compatibility with various EHR systems, when the integration tests are conducted, then at least 3 different EHR systems should be successfully connected and data should be correctly pulled into Schedulify for follow-up recommendations.
User Access Control for Follow-Up Data
Given different user roles within the healthcare practice, when a user with restricted access attempts to view follow-up recommendations, then they should only see data relevant to their level of access, ensuring compliance with privacy laws.
Audit Trail of EHR Data Access
Given that Schedulify integrates with EHR systems, when a data access event occurs, then the system must log the event in an audit trail, capturing user details, data accessed, and timestamp for security and compliance tracking.
Instant Feedback Surveys
This feature allows patients to complete short surveys immediately after their appointments through Schedulify. By collecting feedback in real-time, healthcare providers gain valuable insights into the patient experience and can address any concerns promptly, leading to improved service and higher patient satisfaction.
Requirements
Survey Creation Tool
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User Story
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As a healthcare provider, I want to create customized feedback surveys so that I can gather specific insights about patient experiences relevant to my practice.
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Description
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The Survey Creation Tool allows healthcare providers to design custom feedback surveys tailored to specific appointment types or provider preferences. This tool offers various question formats including multiple choice, rating scales, and open-ended questions. The benefit of this requirement is that it enables providers to capture detailed insights relevant to their practice, addressing specific areas of patient experience that they wish to evaluate. The surveys will seamlessly integrate into Schedulify, enabling automatic distribution immediately after appointments, and the feedback will be stored securely for easy access and analysis.
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Acceptance Criteria
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Healthcare provider wants to create a patient feedback survey tailored for a specific appointment type, such as a follow-up consultation.
Given the provider selects the 'Survey Creation Tool', when they input questions using multiple choice and rating scales, then the system must successfully generate a survey that can be assigned to the specified appointment type.
A healthcare provider needs to edit an existing feedback survey to modify the questions based on recent patient feedback.
Given the provider accesses an existing survey in the 'Survey Creation Tool', when they update the questions and save the changes, then the updated survey should reflect the new questions immediately for future appointments.
After an appointment, a patient receives a feedback survey via email to evaluate their experience with the healthcare provider.
Given a patient has completed their appointment, when the automatic distribution of the survey is triggered, then the patient should receive an email with a link to the survey within 5 minutes of their appointment ending.
The healthcare provider wants to analyze the feedback collected from patient surveys for a specific period.
Given the provider has received feedback from multiple surveys, when they request a report for a specified time frame, then the system must generate and display a summary report highlighting the average ratings and common feedback themes.
A patient completes a feedback survey consisting of multiple choice, rating scales, and open-ended questions after their appointment.
Given the patient has received the survey link, when they complete and submit the survey, then their responses should be securely stored and available for analysis by the healthcare provider.
Healthcare provider wants to ensure that the survey questions comply with industry standards for patient feedback.
Given the provider creates a new survey with selected questions, when the system checks for compliance with healthcare feedback standards, then it should indicate whether the survey meets all necessary criteria before finalization.
The healthcare provider wishes to customize the feedback request email sent to patients after their appointment.
Given that the provider accesses the email customization settings, when they modify the content of the feedback request email, then the system should save these changes and send the customized email to patients after their next appointment.
Real-Time Feedback Collection
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User Story
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As a patient, I want to provide immediate feedback after my appointment so that my thoughts and feelings are accurately captured while the experience is still fresh.
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Description
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This requirement entails the real-time collection of patient feedback immediately after their appointments. Patients will receive a survey pop-up on their Schedulify interface, ensuring quick and straightforward responses. The objective is to capture genuine feedback while the appointment experience is fresh in the patient's mind, leading to more accurate and applicable responses. The collected data will be available for review by healthcare providers instantly, allowing them to respond and address any concerns promptly, thus improving overall patient satisfaction.
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Acceptance Criteria
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Patient completes feedback survey immediately after appointment.
Given a patient completes their appointment in Schedulify, When the appointment is concluded, Then the patient receives a pop-up survey within 30 seconds for instant feedback.
Survey response submission is recorded in real-time.
Given the patient submits their survey response, When the response is submitted, Then the feedback should be immediately visible on the healthcare provider's dashboard.
Survey feedback is varied enough to provide actionable insights.
Given the feedback surveys consist of at least three different questions types (multiple choice, rating scale, open-ended), When the results are collected, Then the data should include a comprehensive set of responses across all question types for analysis.
Patients can easily access and complete the survey.
Given a patient has received the survey pop-up, When they attempt to complete the survey, Then they should be able to finish it in under three minutes with a user-friendly interface.
Feedback can be categorized by appointment type.
Given multiple feedback submissions, When they are reviewed, Then they should be filterable by appointment type to analyze trends in patient experience per service offered.
Healthcare provider is notified of new patient feedback.
Given new patient feedback is submitted, When the survey is completed, Then the healthcare provider receives an instant notification via Schedulify's dashboard.
Patient satisfaction can be tracked over time.
Given multiple completed surveys across different appointments, When data is aggregated, Then the healthcare providers should be able to generate reports showing patient satisfaction trends over time.
Analytics Dashboard
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User Story
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As a healthcare administrator, I want an analytics dashboard to visualize patient feedback data so that I can identify trends and areas for improvement in our services.
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Description
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The Analytics Dashboard provides healthcare providers with comprehensive insights based on the collected feedback from the instant surveys. This dashboard will display metrics such as overall patient satisfaction scores, common concerns, and comparison over time. Additionally, features like filtering by appointment type or provider will allow for in-depth analysis of the feedback trends. This requirement is crucial as it enables healthcare providers to identify areas needing improvement, track changes in patient satisfaction, and make informed decisions to enhance service quality.
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Acceptance Criteria
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Patient submits feedback immediately after their appointment through the Schedulify application using the Instant Feedback Surveys feature.
Given the patient completes an appointment, when they receive the survey prompt, then they should be able to submit their feedback successfully and receive a confirmation message.
Healthcare provider accesses the Analytics Dashboard to view real-time patient satisfaction scores after implementing the Instant Feedback Surveys feature.
Given the healthcare provider logs into the Schedulify system, when they navigate to the Analytics Dashboard, then they should see the most recent patient satisfaction scores displayed prominently.
Provider filters feedback data by appointment type to analyze satisfaction trends specific to different services offered.
Given the provider is on the Analytics Dashboard, when they select a specific appointment type filter, then the displayed metrics should only reflect feedback relevant to that appointment type.
Healthcare provider compares patient satisfaction scores over different time periods to assess changes in service quality.
Given the provider is viewing the Analytics Dashboard, when they select a time range filter, then the dashboard should update to show satisfaction scores and trends for the selected time frame.
Provider views common concerns raised by patients to identify areas for improvement in service delivery.
Given the provider is on the Analytics Dashboard, when they view the common concerns section, then it should display a list of issues ordered by frequency based on the multiple submitted surveys.
An administrator checks the system for authorized user access to the Analytics Dashboard for compliance and security.
Given an administrator is reviewing user permissions, when they check the access rights for the Analytics Dashboard, then only authorized personnel should have access to sensitive feedback data.
Patients provide feedback via the mobile app, ensuring the system captures their experiences effectively without technical issues.
Given a patient accesses the Schedulify mobile application, when they complete and submit their survey, then the feedback should be logged without errors and immediately visible on the Analytics Dashboard.
Automated Follow-up Alerts
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User Story
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As a healthcare provider, I want to receive alerts when a patient expresses dissatisfaction in their feedback so that I can follow up and resolve their concerns quickly.
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Description
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Automated Follow-up Alerts will notify healthcare providers when a patient's feedback indicates a potential issue, such as a low satisfaction score or comments expressing dissatisfaction. This requirement aims to enhance responsiveness and improve patient satisfaction by ensuring timely intervention. Providers can receive alerts through emails or in-app notifications to immediately follow up with patients who may require additional support. This proactive approach is expected to foster stronger patient-provider relationships and ensure issues are addressed promptly.
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Acceptance Criteria
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Patient Feedback Triggering Alerts for Low Satisfaction Scores
Given a patient completes a feedback survey with a satisfaction score below 3, When the survey is submitted, Then an automated alert is sent to the healthcare provider within 5 minutes via email and in-app notification.
Provider Receives Alert for Immediate Follow-up
Given an alert is generated for a patient's feedback rating, When the healthcare provider checks their notifications, Then they should see a summary of the patient’s feedback and a suggested follow-up action within the app.
Multiple Feedback Alerts Handling
Given multiple patients submit feedback indicating dissatisfaction, When the alerts are generated, Then all alerts should be logged and prioritized based on the urgency of the feedback, ensuring providers can address them systematically.
Feedback Alerts for Specific Comments
Given a patient includes specific negative comments in their feedback, When the survey is submitted, Then an automated alert should be generated to notify the healthcare provider of these comments for timely intervention.
Tracking Alert Response Times
Given an alert has been generated for patient feedback, When the healthcare provider acts on the alert, Then the system should track the response time and log it for reporting purposes to ensure timely follow-up actions are taken within 1 hour.
Provider Notification Customization
Given different healthcare providers have specific needs, When setting up alerts, Then each provider should be able to customize notification preferences for the feedback alerts (email, in-app, both) to ensure they receive alerts in their preferred manner.
Patient Feedback History
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User Story
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As a healthcare provider, I want to see a patient's feedback history so that I can personalize my care approach based on their previous experiences and concerns.
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Description
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The Patient Feedback History feature will allow healthcare providers to view individual patient feedback history over time. This capability is vital for understanding ongoing trends and changes in patient perceptions, enabling providers to personalize their approach during follow-ups. By having access to historical feedback data, providers can better gauge patient satisfaction and adapt their services accordingly, fostering improved communication and care quality based on patient preferences and experiences.
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Acceptance Criteria
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Viewing Individual Patient Feedback After a Follow-Up Consultation
Given a healthcare provider has accessed a patient’s profile, when they request the feedback history, then the system should display a chronological list of all feedback collected from that patient, including dates and ratings given.
Analyzing Patient Feedback Trends Over Multiple Visits
Given a healthcare provider is reviewing feedback history for a specific patient, when they select the option to view trends, then the system should generate visual graphs displaying changes in patient ratings and comments over time.
Responding to Negative Feedback in Patient History
Given a healthcare provider is viewing a patient's feedback history, when they identify a negative comment, then the system should allow them to create a follow-up action plan directly linked to that feedback for future reference.
Accessing Feedback History on Mobile Devices
Given a healthcare provider is logged into the Schedulify application on a mobile device, when they navigate to the feedback history section for a patient, then the feedback data should be fully accessible with responsive design and no data loss.
Filtering Feedback by Appointment Date
Given a healthcare provider is in the feedback history section, when they apply a filter for appointments within a specific date range, then only feedback associated with those appointments should be displayed correctly.
Exporting Feedback History for Reporting
Given a healthcare provider is reviewing a patient's feedback history, when they choose to export data, then the system should create a downloadable report that includes all feedback in a standard format (CSV/PDF).
Integrating Feedback History with Electronic Health Records (EHR)
Given a healthcare provider is viewing patient feedback, when they access the EHR linked to the same patient, then the feedback history should be displayed alongside relevant medical history for comprehensive insights.
Feedback Analytics Dashboard
An intuitive dashboard that aggregates patient feedback, providing healthcare administrators and providers with visual insights into trends and satisfaction levels. This feature empowers them to identify areas for improvement and track the effectiveness of changes implemented over time, enhancing overall service quality.
Requirements
Patient Feedback Collection
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User Story
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As a healthcare administrator, I want to collect patient feedback after appointments so that I can understand their experiences and improve service quality accordingly.
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Description
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This requirement entails developing a mechanism for gathering patient feedback after appointments. The feature should allow patients to submit ratings and comments via an easy-to-use interface, reinforcing the importance of their opinions on service quality. The collected data will be integral to enhancing patient experiences and satisfaction, as it will empower healthcare providers to identify strengths and weaknesses in their services. Implementing this feature will facilitate a direct communication channel between patients and providers, fostering a culture of transparency and continuous improvement within healthcare practices.
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Acceptance Criteria
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Patient submits feedback immediately after their appointment.
Given a patient has just completed their appointment, when they access the feedback interface, then they should be able to submit a rating from 1 to 5 stars and include optional comments.
Admin reviews feedback trends on the dashboard.
Given an admin accesses the feedback analytics dashboard, when they view the trend charts, then they should see visual representations of patient ratings and comments over time categorized by appointment type.
Patient receives a reminder to provide feedback post-appointment.
Given a patient has completed their appointment, when the scheduled reminder time arrives, then the patient should receive an automated reminder notification via email or SMS prompting them to provide feedback.
Patient feedback can be filtered by specific criteria.
Given a healthcare provider is analyzing patient feedback, when they apply filters for date range or appointment type, then the displayed feedback should update to reflect only the relevant responses corresponding to the applied filters.
Feedback submission confirmation for patients.
Given a patient has submitted their feedback, when the submission is completed, then they should see a confirmation message on the interface indicating their feedback was successfully recorded.
Admin can export patient feedback data.
Given an admin is on the feedback analytics dashboard, when they select the 'Export' feature, then they should receive a downloadable report in CSV format containing all of the patient feedback data collected.
Dashboard Visualizations
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User Story
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As a healthcare provider, I want to view visual representations of patient feedback so that I can quickly assess satisfaction levels and make informed decisions based on those insights.
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Description
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This requirement involves the implementation of graphical visualizations on the Feedback Analytics Dashboard to represent patient feedback trends. It should include charts, bar graphs, and pie charts that summarize satisfaction levels, feedback distribution by category, and changes over time. This feature is pivotal for administrators to quickly interpret complex data and draw actionable insights at a glance, streamlining decision-making processes and enhancing strategic planning for patient care and service improvements.
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Acceptance Criteria
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Patient feedback is aggregated and displayed on the Feedback Analytics Dashboard after a patient completes their survey post-appointment.
Given that a patient submits their feedback, when the feedback is processed, then the patient's satisfaction level is accurately reflected in the graphical visualizations within 10 minutes.
Healthcare administrators want to view the satisfaction trends over the past quarter to assess service improvement initiatives.
Given that the administrator selects a date range of the past quarter, when the report is generated, then the dashboard displays line graphs showing satisfaction trends accurately correlating with the selected timeframe.
A healthcare provider decides to analyze feedback distribution by category to identify specific areas needing improvement.
Given that the user clicks on a segment of the pie chart representing a feedback category, when they select the category, then the dashboard displays detailed feedback comments associated with that category.
An administrator wants to track the effectiveness of changes made to service delivery based on previous patient feedback.
Given that a user applies a filter to compare feedback before and after a implemented change, when the visualizations update, then the dashboard accurately shows the changes in patient satisfaction levels across the specified feedback categories.
The dashboard should be accessible on both desktop and mobile devices to accommodate diverse user needs for healthcare administrators.
Given that the user accesses the dashboard on mobile, when they navigate through the visualizations, then all graphical representations should be responsive and maintain clarity across screen sizes.
A user needs to print or export the dashboard visualizations for presentation purposes at a departmental meeting.
Given that the user selects the print or export option, when they execute the action, then the visualizations are formatted correctly for print or downloadable as a PDF, preserving clarity and organization.
Automated Reporting
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User Story
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As a healthcare administrator, I want to receive automated reports on patient feedback trends so that I can stay updated on overall service quality without manually checking the dashboard.
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Description
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The requirement focuses on integrating automated reporting functionalities into the Feedback Analytics Dashboard. This feature should generate periodic reports summarizing patient feedback and satisfaction trends, allowing stakeholders to receive updates without manual intervention. The automated reporting will save time for healthcare professionals and ensure they remain informed of changes and improvement areas, thus enabling them to act swiftly and maintain high-quality patient care and engagement strategies.
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Acceptance Criteria
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Automated Report Generation for Monthly Feedback Summary
Given that the healthcare administrator has selected the 'Monthly Feedback Report' option, when the report is generated, then it should summarize patient feedback collected over the past month, including satisfaction ratings and text feedback, and be available for download in PDF format.
Automated Notification of Report Availability
Given that a new automated report has been generated, when the report is ready, then all designated stakeholders should receive an email notification with a summary of the report and a link to access it online.
Customization of Reporting Frequency
Given that a user is accessing the Feedback Analytics Dashboard settings, when the user adjusts the reporting frequency to 'Weekly' or 'Monthly', then the system should save the preference and ensure reports are automatically generated according to the selected frequency.
Data Visualization for Feedback Trends
Given that the report has been generated, when the healthcare administrator reviews the report, then it should include visual graphs representing feedback trends over time, including bar charts for satisfaction scores and pie charts for feedback categories.
Historical Reporting for Continuous Improvement
Given that the healthcare administrator accesses past reports, when selecting a specific date range, then the system should generate a report summarizing the patient feedback within that time frame, with accurate historical data reflected in the metrics.
Feedback Report Comparison Tool
Given that two feedback reports are generated, when the healthcare administrator accesses the comparison tool, then it should allow side-by-side comparison of metrics between the two reports to identify changes in patient satisfaction and key feedback areas.
User Access Control for Report Generation
Given that a healthcare provider is logged into the Feedback Analytics Dashboard, when they attempt to generate a report, then the system should validate their permissions, allowing only authorized users to access and generate reports.
Feedback Response Management
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User Story
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As a healthcare administrator, I want to manage and respond to patient feedback efficiently so that I can ensure that concerns are addressed promptly and patients feel valued.
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Description
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This requirement encompasses the implementation of a system for managing responses to patient feedback. It should allow administrators to categorize and prioritize feedback, assign team members for follow-up, and track progress on addressing concerns. This feature is essential for ensuring that patient feedback is not only collected but actively acted upon, facilitating improved patient relations and demonstrating a commitment to service quality.
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Acceptance Criteria
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Patient feedback is submitted through the Schedulify platform after an appointment.
Given a patient has completed an appointment and submits feedback, When the feedback is submitted, Then it should be categorized based on predefined categories (e.g., quality of care, wait time, staff behavior), and the feedback entry should be logged in the management system with a timestamp.
Administrator reviews and prioritizes patient feedback for action.
Given the administrator accesses the feedback analytics dashboard, When they view the feedback entries, Then they should be able to assign a priority level (e.g., High, Medium, Low) to each feedback entry based on severity and importance, and this prioritization should be saved in the system.
Team members are assigned to specific patient feedback for follow-up.
Given a feedback entry has been prioritized, When the administrator assigns a team member to address the feedback, Then the system should notify the assigned team member and update the status of the feedback entry to 'In Progress'.
Tracking progress on responses to patient feedback.
Given a feedback entry is marked as 'In Progress', When the team member addresses the feedback, Then they should update the status of the entry to 'Resolved' once complete, and the system should log the resolution details and timestamps.
Healthcare administrators generate reports on feedback trends over time.
Given the administrator desires to analyze feedback trends, When they request a report through the dashboard, Then the system should generate a visual report displaying feedback frequency, categories, and trends over a specified period (e.g., monthly, quarterly).
Patient feedback involving critical issues is escalated automatically.
Given critical feedback (e.g., issues related to safety or major dissatisfaction) is submitted, When the feedback is categorized, Then the system should automatically escalate the feedback to the appropriate senior staff members and mark it as 'Urgent' for immediate attention.
Follow-up communication is made with patients post-feedback resolution.
Given a feedback entry has been resolved, When the team member updates the status of the feedback, Then the system should prompt them to send a follow-up communication to the patient, confirming the resolution and thanking them for their feedback, with an option to document the communication in the system.
Integration with Existing Systems
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User Story
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As a healthcare IT specialist, I want the Feedback Analytics Dashboard to integrate with our existing systems so that we can streamline data flow and improve the accuracy of patient feedback analysis.
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Description
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This requirement stipulates that the Feedback Analytics Dashboard must seamlessly integrate with existing healthcare record systems and scheduling software. This integration is critical to automatically gather feedback data and correlate it with patient records, thereby enriching the analysis. It will also minimize the need for manual data entry and ensure a comprehensive understanding of patient experiences by linking feedback with their appointment history and overall service interactions, enhancing the accuracy of insights.
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Acceptance Criteria
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Integration of Feedback Analytics Dashboard with the healthcare record system to automatically import patient feedback data immediately after an appointment has concluded.
Given that a patient has completed their appointment, when the feedback survey is submitted, then the Feedback Analytics Dashboard should automatically update to include the new feedback data without any manual intervention.
Seamless visibility of patient feedback in real-time within the existing scheduling software used by the healthcare provider.
Given that a healthcare provider is viewing the scheduling software, when they request to see patient feedback linked to specific appointments, then the dashboard should reflect this information accurately and in real-time without any discrepancies.
A healthcare administrator accesses the Feedback Analytics Dashboard to review trends over time based on the collected feedback data from various sources.
Given that a healthcare administrator is logged into the Feedback Analytics Dashboard, when they filter the feedback data by date range or appointment type, then the system should present visual insights and trends corresponding to the selected parameters with 100% accuracy.
Assessing the effectiveness of changes implemented within the healthcare practice as derived from patient feedback.
Given that changes have been implemented based on previous feedback, when the healthcare provider compares feedback over time before and after the implementation, then there should be a statistically significant improvement indicated in the dashboard analytics showing increased patient satisfaction levels.
The accessibility of the Feedback Analytics Dashboard across multiple devices and platforms for healthcare providers and administrators.
Given that a healthcare provider or administrator accesses the Feedback Analytics Dashboard from any device, when they log in, then they should have full access to the dashboard functionalities without performance issues or limited features on any device platform.
Patient-Centric Action Plan
Based on the feedback received, this feature generates tailored action plans for healthcare providers, suggesting specific areas to enhance services or address concerns raised by patients. This proactive approach fosters a culture of continuous improvement and shows patients that their opinions directly influence care quality.
Requirements
Feedback Collection System
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User Story
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As a healthcare provider, I want a feedback collection system that allows me to gather patient experiences so that I can improve care quality and provide a better patient experience.
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Description
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Develop a robust feedback collection system that allows healthcare providers to gather input from patients regarding their experiences and satisfaction levels. This system will include customizable surveys, rating scales, and comment boxes to capture specific feedback on various aspects of care. The integration of this system with Schedulify will enable automatic collection and organization of feedback into actionable insights. This feature aims to enhance patient engagement, improve the quality of care provided, and foster a responsive healthcare environment that adapts to patient needs.
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Acceptance Criteria
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Feedback Submitted by Patients via Customizable Surveys
Given that a patient has accessed the feedback collection system, when they complete and submit a customizable survey, then their feedback should be successfully recorded in the system and categorized based on predefined criteria like service, staff interaction, and facility conditions.
Real-Time Data Aggregation and Reporting
Given that feedback has been submitted by multiple patients, when the healthcare provider accesses the feedback collection system, then they should be able to view an aggregated report of all feedback, including average ratings, common comments, and actionable insights within a 5-minute window of submission.
Patient Ratings Scales Functionality Testing
Given that a patient is using the feedback collection system, when they select a rating on a scale (1 to 5) for their experience, then the selected rating should accurately reflect the feedback in the system's backend and be available for reporting without any data loss.
Comment Box for Additional Feedback
Given that a patient is filling out a feedback form, when they enter a comment in the comment box and submit the form, then the comment should be stored in the system and linked to the patient’s submitted survey, ensuring that all feedback is traceable.
Integration with Existing Schedulify Features
Given that 'Schedulify' is fully operational, when the feedback collection system is integrated, then all patient feedback should automatically sync with the patient's scheduling history, reflecting changes in service ratings and satisfaction levels in the provider's dashboard.
Feedback Display for Continuous Improvement
Given that the feedback collection system has accumulated data over a month, when the healthcare provider reviews the dashboard, then they should see visual representations (charts/graphs) of patient satisfaction trends and areas needing improvement, updated in real-time.
Automated Feedback Reminder Notifications
Given that a patient has an upcoming appointment, when the feedback collection system sends an automated reminder post-appointment, then the patient should receive a notification via email or SMS prompting them to provide their feedback within 24 hours after their visit.
Action Plan Generation
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User Story
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As a healthcare provider, I want an automated action plan generation system so that I can efficiently address patient feedback and improve my services.
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Description
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Create an automated action plan generation feature that analyzes collected patient feedback and generates tailored action plans for healthcare providers. This system will utilize natural language processing and data analytics to interpret feedback trends and highlight specific areas for improvement, including service enhancements or addressing patient concerns. By providing actionable recommendations, this feature will empower healthcare providers to make informed decisions that enhance service delivery and demonstrate responsiveness to patient feedback.
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Acceptance Criteria
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Automated generation of action plans based on patient feedback received through Schedulify.
Given a set of patient feedback collected within the last month, when the action plan generation feature is activated, then an automated action plan should be created that highlights at least three specific areas for improvement with corresponding recommendations for each area.
Healthcare provider reviews the generated action plans for relevance and clarity.
Given an action plan generated by the system, when the healthcare provider reviews the action plan, then they should find that at least 80% of the suggested improvements are relevant to the feedback provided and that the recommendations are clear and actionable.
Integration of natural language processing for analyzing qualitative feedback.
Given a collection of patient open-ended feedback comments, when the natural language processing tool is utilized, then the system should accurately categorize feedback into at least five distinct themes that represent the patients' primary concerns or suggestions.
System notification for healthcare providers once a new action plan has been generated.
Given that an action plan has been generated, when the healthcare provider logs in to the Schedulify system, then they should receive a notification indicating the availability of a new action plan to review.
Tracking the effectiveness of implemented action plans over time.
Given a healthcare provider has implemented an action plan, when they review patient feedback three months later, then at least a 20% improvement in relevant feedback metrics related to the action plan should be observed.
User training on the action plan feature.
Given that the action plan generation feature has been launched, when the healthcare provider interacts with the training module, then they should complete the module with at least a 90% score on the assessment quiz, demonstrating an understanding of how to utilize the feature effectively.
Continuous Improvement Dashboard
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User Story
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As a healthcare provider, I want a continuous improvement dashboard so that I can easily track patient feedback trends and the effectiveness of my improvement efforts.
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Description
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Design a continuous improvement dashboard that visually represents the insights derived from patient feedback and action plans. This dashboard will provide healthcare providers with a clear overview of patient satisfaction trends, areas needing attention, and the impact of implemented action plans. Through graphical representations and easy-to-understand metrics, providers will be able to track progress over time, ensuring that efforts to improve patient care are transparently reported and effectively managed.
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Acceptance Criteria
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Healthcare providers access the continuous improvement dashboard to evaluate patient satisfaction trends and identify areas for improvement.
Given a healthcare provider is logged into Schedulify, when they navigate to the continuous improvement dashboard, then they should see visual representations of patient satisfaction trends over the last 12 months.
A healthcare provider reviews the impact of implemented action plans on patient satisfaction scores through the dashboard.
Given that an action plan has been implemented, when a healthcare provider views the dashboard after 3 months, then they should see a clear comparison of patient satisfaction scores before and after the implementation of the action plan.
Healthcare providers receive alerts on areas needing immediate attention based on patient feedback analysis.
Given that patient feedback has been aggregated, when the dashboard shows low scores in specific service areas, then the system should automatically generate alerts for healthcare providers highlighting these areas needing immediate attention.
Users can customize the metrics displayed on the continuous improvement dashboard according to their preferences.
Given that a healthcare provider is on the dashboard settings page, when they select specific metrics to display, then those chosen metrics should reflect accurately on the dashboard.
The continuous improvement dashboard retains historical data for comparison over time.
Given that patient feedback data has been collected, when a provider views the dashboard, then they should have access to historical data points for the last 5 years for trend analysis.
Coordinating follow-up actions based on dashboard insights to enhance service quality.
Given a low patient satisfaction area is identified in the dashboard, when the healthcare provider clicks 'Create Action Plan,' then a guided workflow should be initiated to address the issues identified.
Automated Communication Alerts
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User Story
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As a healthcare provider, I want to receive automated alerts about significant feedback trends so that I can act quickly to address any issues affecting patient satisfaction.
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Description
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Implement automated alerts to notify healthcare providers of significant feedback trends and highlight immediate action items recommended in the generated action plans. These alerts will ensure that providers are promptly informed about issues that may affect patient satisfaction, enabling them to react swiftly to areas requiring attention. The goal is to foster a proactive approach to patient care, where concerns can be addressed before they escalate.
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Acceptance Criteria
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Automated alerts trigger when patient feedback trends indicate a significant decline in satisfaction scores over a two-week period.
Given a set threshold for patient satisfaction scores, when the average score falls below this threshold for two consecutive weeks, then an automated alert is sent to the healthcare provider.
Alerts are sent to providers regarding specific action items from patient feedback that need immediate attention.
Given that an action plan has been generated from patient feedback, when the feedback highlights critical areas for improvement, then an automated alert is dispatched listing these specific action items.
Healthcare providers receive alerts in real-time across various devices (desktop, mobile, tablet).
Given that the provider is signed into Schedulify on any device, when an automated alert is triggered, then the alert appears in real-time on all authorized devices of the provider.
Healthcare providers can customize the alert settings based on their preferences for receiving notifications.
Given that a healthcare provider has access to the alert settings, when they adjust the settings to specify the frequency and type of alerts, then the system reflects these changes accurately and sends notifications accordingly.
Automated alerts include a summary of the feedback trends over the last month to aid in reviewing provider performance.
Given that an alert is generated, when it is sent to the provider, then it must include a summary of the key patient feedback trends for the past month, including scores and comments.
Alerts are logged in the system for audit and tracking purposes.
Given that an automated alert is generated and sent, when the alert is triggered, then a record of this alert, including timestamp and content, is stored in the system’s log for future reference.
Integration with Existing Systems
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User Story
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As a healthcare provider, I want the feedback and action plan features to integrate with my existing EHR system so that I can manage patient feedback and care in one place.
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Description
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Ensure seamless integration of the feedback collection and action plan generation features with existing electronic health record (EHR) systems used by healthcare providers. This integration will facilitate data flow and ensure that feedback is directly linked to patient profiles, allowing for a more personalized action plan development process. The goal is to streamline the workflow for providers, making it easier to access and act on patient feedback leads.
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Acceptance Criteria
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Integration of Schedulify with EHR systems for feedback collection.
Given a healthcare provider has access to their EHR system, when they initiate the feedback collection process, then Schedulify should seamlessly retrieve and display relevant patient data from the EHR without errors.
Action plan generation based on patient feedback.
Given that patient feedback has been collected and linked to their profile, when the healthcare provider accesses the action plan feature, then Schedulify should generate a personalized action plan based on the feedback received for that patient.
Synchronization of patient feedback across devices.
Given that feedback has been entered into Schedulify, when the healthcare provider views their dashboard on a different device, then the feedback should be accurately reflected in real time, ensuring consistency across all devices.
Error handling during EHR integration.
Given an attempt to integrate with an EHR system fails due to network issues, when the healthcare provider attempts to collect feedback, then Schedulify should provide a clear error message and offer a retry option without losing data entered before the error.
Reporting capability for aggregated patient feedback.
Given that multiple patient feedback entries are collected, when the healthcare provider generates a report, then Schedulify must compile and display the aggregate feedback data in a visually understandable format, highlighting key areas for improvement.
User authentication for accessing integrated features.
Given a healthcare provider logs into Schedulify, when they attempt to access the integrated feedback and action plan features, then the system should verify their role and permissions before granting access to sensitive patient information.
Patient Communication Channel
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User Story
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As a patient, I want to receive updates on how my feedback has contributed to improvements in services so that I feel valued and engaged in my care.
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Description
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Establish a patient communication channel that allows healthcare providers to share action plans and updates back to the patients who provided feedback. This feature will facilitate transparency and inform patients about how their feedback is being used to improve services. It aims to enhance patient trust and confidence in healthcare providers, ensuring they feel valued and involved in the care process.
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Acceptance Criteria
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Patient Receives Action Plan Update via Communication Channel
Given a patient has provided feedback, when the healthcare provider generates an action plan, then the patient should receive an update notification through their designated communication channel (email/SMS).
Patient Trust and Engagement Measurement
Given the communication channel is active, when patients receive action plan updates, then there should be a 20% increase in patient engagement metrics (such as response rates to feedback requests) within three months.
Documentation of Feedback and Responses
Given a patient has shared their feedback, when the healthcare provider communicates back with any action plans, then that exchange should be documented in the patient’s record for transparency and follow-up purposes.
Feedback Acknowledgment and Response Time
Given a patient has submitted feedback, when the feedback is acknowledged, then the patient should receive a confirmation message within 48 hours indicating their feedback has been received and will be addressed shortly.
Action Plan Customization Based on Patient Feedback
Given a patient’s feedback has been analyzed, when the healthcare provider creates an action plan, then the plan must reflect at least two specific areas of improvement mentioned by the patient, demonstrating responsiveness to their concerns.
Multilingual Support for Communication Channel
Given that Schedulify is used in a diverse healthcare environment, when the patient communication channel is utilized, then the communication should be available in at least three languages commonly spoken in the provider's service area.
User-Friendly Access to Action Plans for Patients
Given that a patient receives an action plan, when they attempt to access it via the communication channel, then the access process should take no more than three clicks and should be straightforward enough for patients of all tech literacy levels.
Real-Time Feedback Alerts
This functionality sends immediate alerts to healthcare providers when specific feedback is submitted, highlighting urgent concerns or positive experiences. This ensures timely responses to patient needs and fosters a more responsive care environment, enhancing the patient-provider relationship.
Requirements
Immediate Alert Notifications
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User Story
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As a healthcare provider, I want to receive immediate notifications when patients submit feedback so that I can quickly respond to urgent concerns and improve patient satisfaction.
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Description
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This requirement pertains to the implementation of an immediate alert notification system that will notify healthcare providers via the Schedulify platform whenever specific patient feedback is submitted. The system should have the capability to differentiate between urgent concerns and positive experiences, categorizing them accordingly to ensure providers can prioritize their responses effectively. Alerts should be sent in real-time through multiple channels, such as email, SMS, or in-app notifications, allowing for timely interventions. This capability will enhance patient satisfaction by ensuring that immediate concerns are addressed promptly, thereby fostering stronger relationships between providers and patients. Additionally, integration with existing systems should facilitate seamless transitions between alert notifications and the provider’s scheduling dashboard, enhancing overall workflow efficiency for healthcare providers.
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Acceptance Criteria
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Emergency Feedback Alert for Urgent Patient Concerns
Given a patient submits feedback labeled as 'urgent', when the feedback is recorded, then an immediate alert is sent to the healthcare provider's registered email and in-app notifications should be triggered within 1 minute of submission.
Positive Experience Feedback Notification
Given a patient submits feedback labeled as 'positive', when the feedback is recorded, then an alert should be sent to the healthcare provider's dashboard indicating positive feedback, with no more than a 5-minute delay.
Multi-Channel Notification Verification
Given feedback is submitted, when the alert notification is generated, then the notification must be sent via all configured channels (email, SMS, in-app) to ensure consistent communication within 5 minutes.
Provider Dashboard Integration for Alerts
Given an alert is generated from received feedback, when a provider accesses their scheduling dashboard, then the number of new alerts must be visible on the dashboard in real-time without any refresh needed.
Prioritization of Urgent vs. Positive Alerts
Given feedback has been categorized as urgent or positive, when alerts are sent, then urgent alerts must be displayed prominently at the top of the notifications list compared to positive alerts, ensuring immediate visibility for the provider.
User Settings for Notification Preferences
Given a healthcare provider's account settings, when a provider modifies their notification preferences for urgency and positivity, then those settings should be saved and reflected in subsequent feedback alerts without errors.
Testing of Notification Delivery Times
Given multiple feedback submissions, when recorded, then at least 95% of feedback alerts should be delivered to the healthcare provider within the specified time limits (1 minute for urgent, 5 minutes for positive) during testing.
Feedback Categorization System
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User Story
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As a healthcare provider, I want the feedback I receive to be categorized so that I can prioritize my responses effectively, focusing on urgent issues first.
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Description
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This requirement involves the development of a feedback categorization system that organizes patient feedback into distinct categories—urgent concerns, general feedback, and positive experiences. This system will utilize natural language processing (NLP) to analyze feedback upon submission and classify it accordingly, enabling healthcare providers to focus on high-priority concerns first. By implementing this categorization process, the platform will enhance efficiency by allowing providers to quickly identify which feedback requires immediate attention and which can be addressed later. This organized approach also supports the long-term goal of improving the quality of care by ensuring that frequent concerns are systematically reviewed and resolved, ultimately aligning patient feedback with service improvement efforts.
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Acceptance Criteria
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A healthcare provider logs into Schedulify after receiving patient feedback and wants to view categorized feedback to address any urgent concerns immediately.
Given that the healthcare provider is logged into the Schedulify dashboard, when they navigate to the feedback section, then the feedback should be automatically categorized into 'Urgent Concerns', 'General Feedback', and 'Positive Experiences'.
A patient submits feedback indicating a severe issue with their appointment experience. The system must categorize this feedback as urgent and notify the provider immediately.
Given that a patient submits feedback classified as an urgent concern, when the feedback is processed, then the system should send an immediate alert to the relevant healthcare provider notifying them of the urgent feedback submission.
A healthcare provider reviews the categorized patient feedback to assess and prioritize responses based on urgency.
Given that the feedback has been categorized and alerts have been sent, when the healthcare provider accesses the feedback dashboard, then they should see all 'Urgent Concerns' listed at the top of the feedback list for quick access.
A healthcare provider wants to analyze overall patient feedback trends over the past month to identify common urgent concerns that may need addressing.
Given that the feedback categorization system has been running for a month, when the provider generates a feedback report, then the report should include statistics on the number of feedback entries in each category along with identified trends.
A healthcare provider addresses a categorized piece of feedback and updates its status in the system after resolution.
Given that feedback has been categorized and worked on, when the provider updates the status of that feedback to 'Resolved', then the system should log this change and remove it from the 'Urgent Concerns' list.
Customizable Alert Settings
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User Story
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As a healthcare provider, I want to customize my alert settings to receive only the notifications that are most relevant to my practice, so that I can manage my time effectively without being overwhelmed by unnecessary alerts.
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Description
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This requirement focuses on allowing healthcare providers to customize their alert settings based on individual preferences and clinical priorities. Providers should have the ability to determine the types of feedback they wish to receive alerts for, such as urgent issues only or all feedback, as well as the channel of notification they prefer (e.g., email, SMS, app notification). By providing this flexibility, the system can cater to various work styles and enhance the usability of the Schedulify platform for providers who might have different needs regarding patient communication. The customization of notification settings also aims to prevent alert fatigue, ensuring that providers are only notified about the matters that concern them most, thereby helping them maintain focus on patient care.
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Acceptance Criteria
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Healthcare providers want to set their personal alert preferences after logging into the Schedulify platform for the first time.
Given a healthcare provider has successfully logged into Schedulify for the first time, When they navigate to the alert settings page, Then they should see options to customize feedback types (urgent issues only or all feedback) and notification channels (email, SMS, app notification).
A healthcare provider wishes to receive alerts only for urgent feedback submitted by patients.
Given a healthcare provider has selected 'urgent issues only' on the alert settings page, When a patient submits an urgent feedback form, Then the healthcare provider should receive an alert through their selected notification channel within five minutes of submission.
A healthcare provider selects to receive alerts via SMS and saves their settings.
Given a healthcare provider has selected 'SMS' as the notification channel and saved their alert settings, When they navigate away from the settings page and return, Then their SMS notification preference should still be selected and accurately displayed.
After several weeks of use, a healthcare provider wants to adjust their alert settings due to changing priorities.
Given a healthcare provider has logged into Schedulify and navigated to the alert settings, When they change their preferences for feedback types and notification channels, Then those new preferences should be saved and reflected immediately in their notification settings.
A healthcare provider accidentally disables notifications and wants to re-enable them.
Given a healthcare provider has previously disabled all notifications, When they access the alert settings page and enable notifications again, Then they should receive a confirmation message indicating that notifications have been successfully re-enabled.
A healthcare provider wants to test their alert settings to ensure they are receiving alerts per their specified preferences.
Given a healthcare provider has set their alert preferences, When a test feedback submission is made, Then the provider should receive an alert according to the preferences set, confirming the system is functioning as intended.
A healthcare provider wishes to review the types of feedback they can opt to receive alerts from.
Given a healthcare provider is on the alert settings page, When they view the feedback types options available, Then they should see a clearly labeled list of feedback types with brief descriptions to aid their selection process.
Comprehensive Feedback Dashboard
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User Story
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As a healthcare provider, I want to have access to a comprehensive dashboard that summarizes patient feedback, so that I can analyze trends and make informed improvements to the services I provide.
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Description
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This requirement outlines the need for a comprehensive dashboard that offers healthcare providers a visual summary of patient feedback over time. The dashboard should display metrics such as the number of feedback submissions, categorization breakdown, response rates, and trends in patient satisfaction. This feature will allow providers to analyze feedback holistically and track improvements or areas needing attention, directly linking feedback to patient care outcomes. The visualization tools included in the dashboard should aid in identifying recurring patterns, enabling proactive interventions and strategic improvements in service quality. This data-driven approach will foster an environment of continuous improvement within healthcare practices.
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Acceptance Criteria
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Patient Feedback Submission and Dashboard Update
Given a healthcare provider receives patient feedback submission, When the feedback is categorized and submitted, Then the dashboard displays an updated count of total feedback submissions and categories.
Feedback Visualization and Trend Analysis
Given the feedback data collected over the last month, When the healthcare provider accesses the dashboard, Then the provider can view graphical representations displaying trends in patient satisfaction over the selected period.
Response Rate Monitoring
Given a healthcare provider accesses the dashboard, When they view the response metrics, Then the dashboard accurately displays the percentage of feedback responded to within a specified time frame (e.g., 24 hours).
Identifying Recurring Patterns in Feedback
Given patient feedback over the last three months, When the healthcare provider uses the dashboard's analysis tools, Then the system highlights recurring themes or concerns that require attention.
User-Friendly Interface for Data Interpretation
Given a healthcare provider using the dashboard, When they interact with the dashboard features, Then the interface allows for easy navigation and clear understanding of metrics without confusion.
Integration of Feedback Categories and Patient Care Outcomes
Given feedback submitted by patients, When the healthcare provider reviews the dashboard, Then the dashboard should correlate patient feedback categories with documented patient care outcomes.
Timeliness of Feedback Alerts
Given a critical piece of patient feedback has been submitted, When the feedback is escalated based on urgency, Then an alert is sent to the provider within 5 minutes of submission.
Integration with Existing EHR Systems
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User Story
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As a healthcare provider, I want the feedback system to integrate with my EHR, so that I can have a centralized view of patient interactions and streamline my documentation process.
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Description
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This requirement calls for seamless integration of the feedback alert system with existing Electronic Health Record (EHR) systems used by healthcare providers. This integration should allow for automatic updates of patient feedback directly into the EHR system, ensuring accurate and timely records of patient interactions and sentiments. By linking feedback alerts with EHRs, providers can have a holistic view of patient care experiences and history, which will aid in personalized decision-making during consultations. Additionally, this integration should comply with healthcare regulations and ensure data security, safeguarding patient information while enhancing workflow efficiency in busy healthcare environments.
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Acceptance Criteria
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Healthcare provider needs to receive immediate alerts when negative patient feedback is submitted through Schedulify, enabling prompt intervention.
Given that a patient submits negative feedback through Schedulify, When the feedback is processed, Then an alert should be sent to the healthcare provider's EHR system within 5 minutes.
A healthcare provider accesses the EHR system and reviews the patient feedback history for personalized consultation.
Given that there is existing feedback in the EHR, When the healthcare provider accesses the patient's profile, Then all recent patient feedback should be displayed in an organized manner in the feedback section of the EHR.
The healthcare provider needs to ensure compliance and security of patient data when integrating the feedback alert system with the EHR.
Given that the feedback alert system is integrated with the EHR, When the provider reviews the integration, Then all patient data exchanged between systems should be encrypted and logged for audit purposes according to HIPAA regulations.
A healthcare provider wants to verify that positive feedback is also captured and reported in the EHR system.
Given that a patient submits positive feedback through Schedulify, When the feedback is processed, Then the positive feedback should be logged in the EHR and flagged for follow-up by the healthcare provider.
The healthcare provider requires a summary report of all feedback received over a specified period for analysis.
Given that feedback has been received over a designated time frame, When the provider requests a summary report, Then the report should include aggregate data on positive and negative feedback along with trends over time.
A patient submits feedback after an appointment through Schedulify, and the provider needs to know if the feedback compelled any immediate actions.
Given that feedback is submitted post-appointment, When the healthcare provider checks the feedback entry, Then there should be a clear indication of any actions taken in response to that feedback within the EHR.
The healthcare provider wants to ensure the alerts for feedback submissions are visible on multiple devices including mobile.
Given that the healthcare provider is logged into the EHR system on a mobile device, When a new feedback alert is triggered, Then the alert should be pushed to the mobile app in real-time without delays.
Engagement Rewards System
To encourage participation in feedback surveys, this feature offers patients rewards or incentives for providing feedback. By gamifying the feedback process, patients are motivated to engage more with the system, leading to richer insights for healthcare providers and improved patient satisfaction.
Requirements
Incentive Management Module
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User Story
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As a healthcare provider, I want to offer rewards to patients for completing feedback surveys so that I can encourage more participation and improve the quality of insights gathered from my patients.
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Description
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The Incentive Management Module allows healthcare providers to configure and manage rewards or incentives for patients who participate in feedback surveys. The module will enable providers to set different types of rewards, such as discounts on services, gift cards, or loyalty points. This feature integrates seamlessly with the existing Schedulify system, ensuring that patient engagements are tracked and that rewards are automatically allocated based on predefined criteria. Its implementation is expected to enhance patient feedback participation rates, ultimately providing more valuable insights to healthcare providers and fostering better relationships with patients.
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Acceptance Criteria
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Patient Feedback Submission and Reward Allocation
Given a patient successfully completes a feedback survey, when they submit the survey, then they should automatically receive the appropriate reward based on the predefined criteria set by the healthcare provider.
Reward Configuration by Providers
Given a healthcare provider is logged into the Schedulify system, when they navigate to the Incentive Management Module, then they should be able to configure different types of rewards including discounts, gift cards, and loyalty points without errors.
Tracking Patient Engagements and Reward History
Given a patient has participated in multiple feedback surveys, when they view their engagement history, then they should see a detailed log of the surveys completed and the rewards received over time.
Compatibility with Existing Schedulify Features
Given that the Incentive Management Module is integrated into the Schedulify system, when patients interact with other features such as appointment management, then their feedback engagement and reward eligibility should be reflected accurately across all modules.
Notifications for Reward Eligibility
Given a patient is eligible for a reward after completing a feedback survey, when the eligibility is determined, then the patient should receive a notification through the Schedulify app or email detailing the reward they have earned.
Error Handling for Unsuccessful Reward Allocation
Given a patient has submitted a feedback survey, when there is an error in processing the reward allocation, then the system should provide an appropriate error message and ensure that the patient is informed about their reward status.
Reporting Analytics on Feedback Participation
Given a healthcare provider wants to assess the effectiveness of the Engagement Rewards System, when they access the analytics dashboard in the Schedulify system, then they should see comprehensive reports on feedback participation rates and rewards distributed over time.
Gamification Engine
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User Story
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As a patient, I want to earn badges and rewards for completing surveys so that I feel motivated to provide my feedback and stay engaged with my healthcare provider.
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Description
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The Gamification Engine is designed to create a fun and engaging environment for patients while they provide feedback. This requirement includes implementing elements such as levels, badges, and leaderboards that motivate patients to participate in feedback processes. The engine will track patient interactions and progress, offering a dynamic and rewarding experience. By gamifying the feedback survey, this feature aims to increase user engagement and promote continuous interaction with Schedulify, ultimately resulting in better data collection and patient satisfaction.
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Acceptance Criteria
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Patient earns a reward after completing a feedback survey.
Given the patient has completed a feedback survey, when the survey submission is confirmed, then the patient should receive a notification of their earned reward and the reward should be updated in their profile.
Patients can view their progress towards rewards in real-time.
Given a patient is logged into their profile, when they navigate to the rewards page, then the patient should see their current level, total points earned, and available rewards clearly displayed.
Patients are informed of the gamification elements during feedback processes.
Given the feedback survey starts, when the patient begins the survey, then they should receive a brief introduction explaining the gamification features, including levels, badges, and leaderboards.
Patients receive badges for completing multiple surveys.
Given a patient has completed five feedback surveys, when the count is confirmed, then the patient should automatically receive a 'Survey Champion' badge displayed in their rewards profile.
Patients can see their ranking on the leaderboard.
Given there are multiple patients participating in surveys, when the patient accesses the leaderboard, then they should see their rank relative to others and the criteria for ranking (e.g., points earned by surveys completed).
The system tracks patient interactions consistently.
Given a patient participates in a feedback survey, when the patient completes the survey, then all interactions (surveys completed, points earned, etc.) should be recorded in the system for ongoing progress tracking.
Survey Customization Options
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User Story
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As a healthcare provider, I want to customize feedback surveys to suit my patient population so that I can obtain more relevant and useful information from my patients.
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Description
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Survey Customization Options allow healthcare providers to tailor the feedback surveys according to their specific needs and patient demographics. This feature will provide templates and customization tools for providers to modify survey questions, formats, and reward eligibility criteria. Such flexibility will enable providers to gather more relevant and actionable feedback, enhancing the overall effectiveness of the feedback collection process. Smooth integration into the Schedulify platform will ensure that these custom surveys can be easily deployed and analyzed.
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Acceptance Criteria
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Healthcare provider customizes a survey to gather feedback from patients after their appointments, selecting specific questions based on the patient's visit type.
Given a healthcare provider is logged into Schedulify, when they select a patient demographic and choose survey templates, then they should be able to customize at least 5 questions and preview the survey prior to deployment.
Patients receive the customized survey via email following their appointment, incentives for completing the survey are clearly outlined.
Given a patient has completed their appointment, when they receive the survey, then the email should clearly state the reward criteria and method for claiming their incentive, with no more than two clicks required to access the survey.
Healthcare providers are able to analyze feedback data from the custom surveys to extract actionable insights.
Given surveys have been completed by patients, when the healthcare provider views the feedback analytics dashboard, then they should see an overview of response rates, average scores, and specific feedback comments filtered by question type, all updated in real-time.
Survey customization tools allow healthcare providers to adjust reward criteria based on patient demographics.
Given the healthcare provider is in the survey customization section, when they select reward eligibility options, then they should be able to set distinct reward criteria for at least three different patient demographics, ensuring flexibility in incentive offerings.
After submitting feedback, patients receive a confirmation message detailing their survey completion and next steps concerning rewards.
Given a patient has submitted their feedback survey, when the submission is processed, then they should receive an immediate confirmation message and details on how and when they will receive their reward, ensuring clarity of the process.
Healthcare providers can use pre-built templates to quickly deploy surveys tailored to specific events or types of patient interactions.
Given the healthcare provider accesses the template library, when they filter templates by event type, then they should find at least five relevant templates available to select and deploy for immediate use.
Survey response rates are tracked and displayed to healthcare providers in the analytics dashboard for ongoing evaluation of survey effectiveness.
Given that a survey has been deployed, when the healthcare provider accesses the survey response analytics, then they should be able to view response rates that update in real-time, segmented by demographic and question type.
Real-time Analytics Dashboard
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User Story
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As a healthcare provider, I want to view real-time analytics of patient feedback participation and rewards so that I can evaluate the success of my engagement efforts.
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Description
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The Real-time Analytics Dashboard provides healthcare providers with instant access to actionable insights derived from patient feedback. This dashboard will visualize data trends, participation rates, and reward redemption metrics in a user-friendly format. By offering real-time analytics, providers can quickly assess the effectiveness of their engagement strategies and make informed decisions to improve patient experience and satisfaction. This feature will integrate seamlessly with existing analytics tools in Schedulify to enhance the overall user experience.
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Acceptance Criteria
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Real-time analytics access for healthcare providers viewing patient feedback trends during a team meeting to assess engagement strategies.
Given that the healthcare provider is logged into the Schedulify platform, when they navigate to the Real-time Analytics Dashboard, then they should see visualizations of patient feedback trends updated in real-time, including participation rates and reward redemption metrics.
Healthcare providers utilize the dashboard to identify low participation rates in feedback surveys and plan intervention strategies in a strategy meeting.
Given that the healthcare provider accesses the Real-time Analytics Dashboard, when they view the participation rate graph, then they should be able to filter data by date range and see corresponding changes in metrics for their planned intervention period.
Healthcare providers review the effectiveness of various engagement strategies based on the data presented in the dashboard during a quarterly review.
Given that the healthcare provider has access to the Real-time Analytics Dashboard, when they compare engagement strategy metrics over the last quarter, then they should be able to identify which strategies resulted in higher patient feedback and reward participation.
A healthcare provider wants to assess the popularity of the reward program among patients based on data from the dashboard.
Given that the provider is using the Real-time Analytics Dashboard, when they check the reward redemption metrics, then they should see a detailed breakdown of rewards redeemed per survey type, along with patient feedback responses to those surveys.
Healthcare administrators evaluate the overall application performance of the Real-time Analytics Dashboard during a system review meeting.
Given that the administrators are analyzing the Real-time Analytics Dashboard, when they check for system responsiveness, then it should load all data visualizations within 2 seconds and handle at least 50 simultaneous users without performance degradation.
A healthcare provider wants to export analytics data for further reporting during a performance analysis meeting.
Given that the provider is on the Real-time Analytics Dashboard, when they choose to export the data, then the exported file should include all visualizations and raw data in a CSV format with no data loss, and should be downloadable within 30 seconds.
Communication Notifications System
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User Story
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As a patient, I want to receive notifications about my rewards and surveys so that I never miss an opportunity to provide feedback and earn incentives.
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Description
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The Communication Notifications System will enable automated notifications to patients regarding their eligibility for rewards, upcoming surveys, and reminders to participate. This system will leverage email, SMS, and in-app notifications to ensure patients are promptly informed and motivated to engage with the feedback process. Effective communication is essential for maximizing participation rates, and this feature will seamlessly integrate with Schedulify’s patient management capabilities, ensuring consistent and timely outreach.
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Acceptance Criteria
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Patient receives an automated notification via email about their eligibility for rewards after completing a feedback survey.
Given a patient has completed a feedback survey, When the Communication Notifications System processes the data, Then the patient should receive an email notification within 24 hours informing them of their reward eligibility.
Patients receive reminders about upcoming surveys they are eligible to participate in.
Given a patient is eligible for a feedback survey, When the survey date is approaching (e.g., 3 days before), Then the patient should receive an in-app notification reminding them to participate.
The system sends SMS notifications to patients reminding them of their pending rewards and surveys.
Given a patient has opted in for SMS notifications, When a new survey is available or a reward is to be claimed, Then the patient should receive an SMS notification immediately after the event.
Patients can view their notification history within the application.
Given a patient logs into their account, When they navigate to the notifications section, Then they should see a history of all notifications sent regarding rewards and surveys, with timestamps.
Integration of the Communication Notifications System with the existing patient management capabilities of Schedulify.
Given the Communication Notifications System is activated, When a patient is added to the system, Then the patient should automatically be enrolled in the notification processes for rewards and surveys without manual intervention.
Patients can customize their notification preferences for receiving updates about rewards and surveys.
Given a patient accesses their account settings, When they choose to modify their notification preferences, Then the system should successfully save their choices and apply them to future notifications sent to them.
Notification templates can be customized by healthcare providers to align with their communication strategy.
Given a healthcare provider accesses the notification template settings, When they modify a notification template, Then those changes should be reflected in all future notifications sent to patients based on that template.
Feedback Incentive Reporting
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User Story
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As a healthcare provider, I want detailed reports on patient feedback incentives so that I can adjust my strategies and enhance engagement with my patients.
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Description
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Feedback Incentive Reporting provides healthcare providers with comprehensive reports on the effectiveness of the engagement rewards system. This feature will include analytics on feedback participation rates, types of incentives that are most effective, and patient demographics of those who engage. By analyzing this data, providers can refine their strategies and optimize incentive offerings, ultimately leading to higher patient satisfaction and better feedback quality. This reporting tool will be integrated into the existing Schedulify analytics framework for seamless accessibility.
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Acceptance Criteria
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Accessing Feedback Incentive Reports as a healthcare provider to evaluate the effectiveness of the engagement rewards system.
Given a registered healthcare provider using Schedulify, when they navigate to the Feedback Incentive Reporting section, then they should see a dashboard displaying overall feedback participation rates and related analytics within 3 seconds.
Analyzing the types of incentives provided and their respective impact on patient engagement in feedback surveys.
Given that the healthcare provider has entered the Feedback Incentive Reporting section, when they generate a report on incentive effectiveness, then the report should categorize incentives and show a clear correlation with participation rates, with data updated in real-time.
Reviewing patient demographics data related to feedback participation to identify trends and optimize future incentive offerings.
Given that the healthcare provider has accessed the demographics section of the Feedback Incentive Reporting tool, when they filter participation by demographics, then the system should display accurate and segmented demographic data for at least the past 6 months.
Exporting feedback incentive reports for offline analysis by healthcare management teams.
Given that the healthcare provider is on the Feedback Incentive Reporting page, when they select the export option, then the system should export a comprehensive report in CSV format that includes all relevant data points without errors.
Monitoring the overall satisfaction changes correlated with changes in the engagement rewards system.
Given that the healthcare provider has accessed the analysis reports, when they view satisfaction ratings over time, then the report should reflect changes in patient satisfaction levels correlated with adjustments made to the engagement rewards system, indicating a clear trend line.
Receiving alerts for significant changes in participation rates following new incentive launches.
Given that a new incentive has been launched, when the participation rate falls below a predefined threshold, then the system should trigger an automated alert to the healthcare provider within 24 hours of the change.
Understanding the accessibility of the reporting tool from multiple devices for on-the-go analysis.
Given that a healthcare provider uses a mobile or tablet device to access Schedulify, when they login to their account and access the Feedback Incentive Reporting feature, then the interface should be fully functional and responsive, maintaining usability as on the desktop version.
Feedback Integration with Care Plans
This feature allows patient feedback to be directly integrated into their care plans. Healthcare providers can review patient insights while creating or adjusting care plans, ensuring that patient preferences and experiences are considered in their ongoing treatment.
Requirements
Patient Feedback Collection
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User Story
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As a patient, I want to easily submit feedback after my appointments so that my healthcare provider can understand my experiences and adjust my care plan if necessary.
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Description
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The Patient Feedback Collection requirement entails developing a user-friendly interface for patients to submit feedback regarding their care experiences. This functionality will be integrated into the Schedulify platform, allowing patients to provide insights after appointments. The collected feedback will directly feed into the patient’s care plan, enabling healthcare providers to consider real-time patient experiences while making treatment decisions. This requirement is crucial for ensuring the system captures authentic patient voices, fostering engagement and trust in the care process.
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Acceptance Criteria
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Patient submits feedback after an appointment via the Schedulify platform.
Given a patient has completed an appointment, when they access the feedback submission interface, then they should be able to input their feedback with options for rating and comments, and submit it successfully.
Healthcare provider reviews submitted patient feedback within a care plan.
Given feedback has been submitted by a patient, when a healthcare provider accesses the patient’s care plan, then the feedback should be displayed in an easily viewable section of the care plan with the submission date.
Notification system alerts both patients and providers about new feedback submissions.
Given a patient has submitted feedback, when the submission is processed, then both the patient and the assigned healthcare provider should receive a notification via the Schedulify platform.
Feedback can be edited or deleted by the patient within a set timeframe after submission.
Given a patient has submitted feedback, when they access their feedback within 24 hours, then they should have the option to edit or delete their feedback submission.
Aggregated feedback data is available for healthcare providers to analyze trends.
Given multiple feedback submissions over a month, when a healthcare provider accesses the analytics dashboard, then they should be able to view trends and summaries of patient feedback categorized by treatment outcomes.
Patients can view their submitted feedback history.
Given a patient has submitted feedback in the past, when they navigate to their profile section in Schedulify, then they should see a history of their submitted feedback along with timestamps.
Care Plan Adjustment Alerts
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User Story
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As a healthcare provider, I want to be notified when a patient submits feedback, so that I can review it alongside their care plan and make necessary adjustments based on their preferences.
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Description
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The Care Plan Adjustment Alerts requirement involves creating a notification system that alerts healthcare providers when new patient feedback is available. This alerts providers to review the feedback directly in the context of existing care plans during their next review session. By integrating this functionality, Schedulify enhances the responsiveness of care plans, ensuring that patient input is timely integrated into ongoing care adjustments. The goal is to foster better patient-provider communication and ensure that care reflects patient needs and preferences.
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Acceptance Criteria
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Healthcare provider receives a notification alerting them about new patient feedback after a patient has submitted their insights through the Schedulify system.
Given a patient has provided feedback, when the feedback is submitted, then the healthcare provider receives a notification within 5 minutes of submission indicating new feedback is available.
Healthcare provider logs into Schedulify and accesses the care plans to review the latest patient feedback before their next check-up appointment.
Given the healthcare provider is logged into Schedulify, when they access the care plans section, then they can see a list of patients with new feedback linked directly to their care plans.
Healthcare provider adjusts a patient's care plan based on their feedback and saves the changes in Schedulify.
Given the healthcare provider is viewing a patient's care plan, when they integrate the feedback and make adjustments, then the updated care plan reflects the changes made and a confirmation message is displayed confirming the updates.
A healthcare provider reviews the patient feedback while preparing for a patient follow-up appointment.
Given a patient has feedback on their care plan, when the healthcare provider selects the patient for a follow-up, then the feedback is readily accessible and clearly visible during the review session.
A healthcare provider wants to ensure that all patient feedback is acknowledged in the system.
Given multiple patient feedback submissions exist, when the healthcare provider accesses the feedback dashboard, then they can view a summary of acknowledged and unacknowledged feedback with timestamps.
Feedback Analytics Dashboard
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User Story
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As a healthcare provider, I want to access an analytics dashboard of patient feedback, so that I can identify trends and make informed adjustments to care plans based on patient needs over time.
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Description
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The Feedback Analytics Dashboard requirement outlines the need for a comprehensive analytics feature that collates and visualizes patient feedback trends over time. This dashboard will allow healthcare providers to analyze feedback data, compare it with care plan outcomes, and make informed decisions regarding treatment efficacy. Functionality should include filtering options, various data visualization formats, and the ability to export reports. This feature will empower providers to tailor care plans based on quantitative insights derived from patient experiences, promoting a data-driven approach to healthcare delivery.
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Acceptance Criteria
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Patient feedback is collected and entered into the system after each appointment by providers during the consultation.
Given the patient has completed their appointment, when the provider enters feedback into the system, then the feedback should be accurately captured and stored in the patient's profile within 5 seconds.
Healthcare providers access the Feedback Analytics Dashboard to view trends in patient feedback over the past 6 months.
Given the provider is logged into the system, when they navigate to the Feedback Analytics Dashboard, then they should see a visual representation of patient feedback trends over the last 6 months with no more than a 2-second load time.
Providers filter patient feedback data to compare how different demographics respond to their care plans.
Given the provider is on the Feedback Analytics Dashboard, when they apply filters for demographics such as age and gender, then the displayed feedback data should refresh accordingly to reflect the selected filters within 3 seconds.
Providers want to export the feedback data for use in stakeholder meetings.
Given the provider has set the desired parameters for the report, when they initiate the export process, then the system should generate a downloadable report in PDF format within 15 seconds.
Providers analyze the correlation between patient feedback and care plan outcomes.
Given the provider is reviewing the analytics on the dashboard, when they compare feedback data with care plan outcomes, then they should be able to visualize this correlation clearly through graphs and charts, with no discrepancies in data representation.
Patients give feedback through a survey that is automatically analyzed by the system.
Given a patient submits feedback through the survey, when the feedback is processed, then the system should categorize it and update the analytics dashboard in real-time within 10 seconds of submission.
Healthcare providers customize the metrics displayed on their dashboard to suit their specific needs.
Given the provider has access to the dashboard, when they customize the metrics displayed, then the changes should be saved and immediately reflected without any need to refresh the page.
Follow-Up Feedback Requests
Automates reminders to patients to provide feedback on their experience after an appointment. This feature ensures that feedback is consistently gathered, making it easier for providers to maintain an ongoing dialogue with patients and continually adapt services to meet their needs.
Requirements
Automated Feedback Reminder
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User Story
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As a healthcare provider, I want to automate feedback requests to patients after their appointments so that I can easily gather insights about their experiences and improve my services based on their needs.
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Description
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The Automated Feedback Reminder requirement entails developing a system that automatically sends post-appointment feedback requests to patients via their preferred communication channels (email, SMS, or app notifications). This system will ensure timely and consistent feedback collection, fostering an ongoing dialogue between patients and healthcare providers. By simplifying the feedback process for patients, allowing quick responses through user-friendly formats, and scheduling reminders based on appointment dates, providers can gain valuable insights into patient experiences, helping them adapt and improve services continuously.
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Acceptance Criteria
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Post-Appointment Feedback Collection via Email
Given a patient has completed an appointment, when the system sends a feedback request via email, then the email should be received within 24 hours of the appointment, and the email should include a direct link to the feedback form.
Post-Appointment Feedback Collection via SMS
Given a patient has completed an appointment, when the system sends a feedback request via SMS, then the SMS should be delivered within 24 hours of the appointment, and it should contain a brief message with a link to the feedback form.
Feedback Form User Experience
Given a patient accesses the feedback form via the provided link, when they respond to the feedback questions, then they should be able to submit their feedback within 5 minutes, and receive a confirmation message upon successful submission.
Multi-Channel Feedback Request Preferences
Given a patient profile includes preferred communication channels, when the appointment concludes, then the feedback request should be sent through the patient’s preferred channel (email, SMS, or app notification) as specified in their profile settings.
Feedback Request Analytics
Given feedback requests are sent out, when the provider reviews feedback metrics, then the system should display the percentage of feedback responses collected within 72 hours post-appointment, alongside any trends in patient satisfaction ratings.
Automated Reminder Resending
Given a feedback request was initially sent but not responded to, when 5 days have passed since the first feedback request, then the system should automatically resend the feedback request to the patient through the same communication channel, mentioning that their feedback is important to the provider.
System Performance Monitoring
Given the automated feedback reminder system is operational, when feedback requests are sent, then the system should log each request's timestamp and status, ensuring that 95% of reminders are delivered within the defined time frame over a 30-day period.
Customizable Feedback Forms
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User Story
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As a healthcare provider, I want to customize feedback forms so that I can gather specific insights relevant to the different services I offer and improve the patient experience more effectively.
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Description
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The Customizable Feedback Forms requirement will allow providers to create and personalize feedback surveys tailored to specific services or appointment types. This feature lets providers ask relevant questions, guiding patients to provide meaningful insights that align with their care experiences. By integrating conditional logic, where follow-up questions can vary based on initial responses, the feedback collected will be more actionable and relevant, enabling providers to address areas that require attention, ultimately enhancing patient satisfaction and care quality.
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Acceptance Criteria
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Provider creates a customizable feedback form for a specific service after an appointment.
Given a provider has access to Schedulify, when they create a feedback form for a service, then the feedback form should allow for at least 10 customizable questions with options for multiple-choice, rating, and open-ended responses.
Provider adds conditional logic to the feedback form based on patient responses.
Given a feedback form created by a provider, when a patient responds to an initial question, then the system should display follow-up questions based on the response given according to the predefined logic.
Patient receives the feedback form via email after their appointment.
Given that a patient has completed their appointment, when the appointment is marked as complete, then the patient should receive an email containing a link to the customizable feedback form within 24 hours.
Provider reviews feedback collected from patients using the feedback forms.
Given that feedback forms have been submitted by patients, when the provider accesses the feedback results, then the provider should be able to view a summary of responses, including average ratings and common comments, within the application.
Provider edits an existing feedback form to update questions or logic.
Given a provider has an existing feedback form, when they navigate to the form in the system, then they should be able to edit the questions and conditional logic without losing previously collected data.
System generates reports based on feedback data collected from patients.
Given that feedback forms have been filled out by patients, when the provider requests a report, then the system should generate a report summarizing feedback trends over a specified time period.
Provider customizes the appearance of the feedback form to match their branding.
Given that a provider is creating a feedback form, when they access customization options, then they should be able to change the form's colors, logos, and font styles to align with their brand identity.
Feedback Analytics Dashboard
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User Story
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As a healthcare provider, I want an analytics dashboard to visualize patient feedback data so that I can quickly identify trends and areas for improvement in my services.
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Description
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The Feedback Analytics Dashboard requirement involves creating a real-time analytics tool that aggregates and visualizes patient feedback data. This dashboard will provide providers with an intuitive interface to review trends, identify common themes, and monitor patient satisfaction levels over time. By enabling filtering options by appointment type, demographics, or feedback scores, providers can derive actionable insights that drive decision-making and service enhancements. This feature is critical for fostering a data-driven approach to patient care and continuous improvement.
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Acceptance Criteria
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Overview of the Feedback Analytics Dashboard Use Case
Given a provider accesses the Feedback Analytics Dashboard, When they select date ranges and appointment types, Then the dashboard should display the aggregate feedback data corresponding to the selected criteria.
Patient Feedback Filtering by Demographics
Given a provider is viewing feedback data on the dashboard, When they apply demographic filters (e.g., age, gender), Then the dashboard should refresh to show only the feedback data from the selected demographic group.
Visual Representation of Feedback Scores Over Time
Given a provider is on the Feedback Analytics Dashboard, When they select the 'Feedback Scores Over Time' visualization option, Then the dashboard should display a graph representing feedback scores trends over a selected period.
Identification of Common Feedback Themes
Given the provider is analyzing feedback data, When they use the theme identification feature, Then the dashboard should automatically highlight and categorize recurring feedback themes based on patient responses.
Real-Time Updates to Feedback Data
Given a patient submits feedback after an appointment, When the provider accesses the Feedback Analytics Dashboard, Then the updated feedback data should be reflected in real-time without requiring a page refresh.
Exporting Feedback Data for External Reporting
Given the provider is on the Feedback Analytics Dashboard, When they select the export feature, Then the dashboard should offer options to download the feedback data in multiple formats (CSV, PDF) for external reporting.
User-Friendly Interface for Non-Technical Users
Given a healthcare provider who is not tech-savvy, When they first navigate the Feedback Analytics Dashboard, Then the interface should present clear instructions and intuitive design elements that facilitate easy use and understanding of the dashboard functionality.
Integration with Scheduling System
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User Story
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As a healthcare provider, I want feedback requests to be integrated with my scheduling system so that reminders are automatically sent based on patient appointment dates and times, ensuring timely feedback collection.
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Description
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The Integration with Scheduling System requirement focuses on ensuring that feedback requests are seamlessly connected to the existing appointment scheduling system. By linking appointment dates with automated feedback requests, providers can streamline the process and ensure that reminders are sent at optimal times. This integration will prevent overlaps or miscommunication, ensuring that patients receive feedback requests in a timely manner, directly correlated to their appointments, thereby enhancing the feedback collection process.
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Acceptance Criteria
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Patient receives a feedback request email 24 hours after their scheduled appointment through the automated system.
Given a patient has an appointment scheduled, when the appointment ends, then an automated feedback request email is sent to the patient within 24 hours.
The feedback request includes a direct link for the patient to provide feedback easily.
Given the feedback request is generated, when the email is sent, then it must contain a clickable link that directs the patient to the feedback form.
Providers can view a list of patients who received feedback requests after their appointments.
Given the feedback request has been sent, when the provider accesses the feedback management dashboard, then they should see a list of patients grouped by appointment date who received feedback requests.
Patients who have appointments rescheduled also receive updated feedback requests.
Given a patient's appointment is rescheduled, when the rescheduled appointment date is set, then a new feedback request should be generated and sent to the patient's email after the new appointment time.
Feedback requests are sent only to patients who have completed their appointments.
Given a patient is scheduled for an appointment, when the appointment is marked as completed, then the feedback request should be triggered; if not completed, no request is sent.
Feedback collection metrics are tracked in real-time for providers to assess response rates.
Given feedback requests have been sent, when the provider views the feedback collection dashboard, then real-time metrics for response rates should be displayed accurately.
Multi-Language Support for Feedback Requests
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User Story
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As a patient, I want to receive feedback requests in my preferred language so that I can easily understand and respond to them, ensuring my voice is accurately represented.
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Description
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The Multi-Language Support for Feedback Requests requirement ensures that all feedback communications—including surveys and reminders—are available in multiple languages based on patient preferences. By facilitating communication in a patient's preferred language, the feature aims to increase response rates and ensure inclusivity, allowing a broader range of patients to share their experiences authentically. This capability will also align with overall patient-centered care objectives and improve overall engagement in feedback processes.
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Acceptance Criteria
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As a patient who speaks Spanish, I want to receive feedback requests and surveys in my preferred language after my appointment, so that I can accurately share my experience without language barriers.
Given that the patient has selected Spanish as their preferred language, when the feedback request is sent after the appointment, then the content of the request should be fully translated into Spanish.
As a healthcare provider, I want to ensure that feedback requests are sent in the preferred language of each patient, to maintain effective communication and gathering of feedback.
Given that a patient's preferred language is set in their profile, when the feedback request is generated, then it should automatically use the patient's selected language for all communications.
As a practice administrator, I want to verify that multi-language support for feedback requests functions correctly, ensuring diverse patient populations are catered to effectively.
Given that a patient selects a preference for French, when sending a feedback request, then the survey shall be presented in French and successfully collected responses should also reflect this language setting.
As a patient, I want to confirm that I can switch my preferred language for feedback communication at any time, so I can receive feedback requests in my current preferred language.
Given that a patient has opted to update their language preference in their profile, when the feedback request is sent, then it should reflect the updated language preference immediately without delay.
As a developer, I need to ensure that the system supports the inclusion of multiple languages for feedback requests to cater to the needs of different patient groups.
Given that the system has been programmed with multiple languages for feedback communications, when tested, then all supported languages should display correctly in the feedback requests without errors or missing translations.
As a healthcare provider, I want to ensure that translated feedback questions are culturally appropriate and relevant for each target language to engage patients effectively.
Given that a feedback request is generated, when the content is translated, then the system must validate that all translated questions accurately reflect the cultural context and language nuances of each demographic.
Dynamic Language Selector
Allows users to easily switch between languages at any point in the Schedulify interface. This feature ensures that patients can navigate the system in their preferred language, providing an intuitive user experience that fosters engagement and reduces confusion.
Requirements
Language Preference Storage
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User Story
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As a patient, I want to save my language preference in Schedulify so that every time I log in, I can use the application in my preferred language without needing to reselect it.
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Description
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The feature should allow users to set and save their preferred language settings. This ensures that when a patient logs in or returns to the Schedulify system, their interface appears in the chosen language without requiring them to select it again. This capability enhances user convenience and fosters a more personalized interaction with the system, improving the overall user experience and engagement.
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Acceptance Criteria
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User sets a preferred language for the first time during account creation.
Given a new user in the Schedulify system, when they select their preferred language during the account setup process, then the system should save this language preference for future sessions.
User logs in to Schedulify after setting their language preference.
Given a user with a saved language preference, when they log back into Schedulify, then the interface should display in the previously selected language without requiring any further selection.
User changes their language preference in the settings menu.
Given a user on the settings page, when they select a new language option and save the changes, then the system should update the language preference and reflect this change the next time the user logs in.
User interacts with the system after language preference has been set.
Given a user has set a language preference, when they navigate through the Schedulify interface, then all displayed text and labels should be rendered in the selected language appropriately.
System retrieves the language preference after a user returns to the platform after a period of inactivity.
Given a user who has not accessed Schedulify for a significant duration, when they return and log in, then the system should retrieve and display the interface in their saved language preference without any additional input needed from the user.
User tests the language switch functionality after saving a preference.
Given a user with a saved language preference, when they use the dynamic language selector to switch to a different language, then the system should immediately update the interface to the newly selected language without any delay.
User accounts where no language preference has been set.
Given a user who has never set a language preference, when they log in for the first time, then the system should prompt them to select their preferred language before proceeding to the main interface.
Real-time Language Switching
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User Story
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As a bilingual healthcare provider, I want to switch languages dynamically in Schedulify so that I can assist patients who speak different languages during our interaction without interruption.
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Description
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The system must implement a dynamic language switching mechanism that allows users to change languages seamlessly during use. This feature should be responsive, ensuring that any language change immediately updates the interface without requiring a page refresh. This provides an enhanced user experience and accommodates multilingual users who may need to switch language mid-session.
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Acceptance Criteria
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User switches from English to Spanish while booking an appointment to test the dynamic language feature.
Given the user is on the appointment booking screen in English, when they select Spanish from the language dropdown, then the entire interface including buttons, labels, and messages should immediately update to Spanish without a page refresh.
A patient navigates through several sections of the Schedulify interface and switches languages multiple times.
Given the user has switched languages at least three times during their session, when they return to any previously visited section, then the interface should display all content in the latest selected language without delays or glitches.
A healthcare provider demonstrates the language switching feature during a training session.
Given the provider is demonstrating the system in a training session, when they switch from French to German, then all instructional texts, tooltips, and alerts on the screen should instantly refresh in German, ensuring clarity of instructions in real-time.
A user reviews their appointment details in multiple languages.
Given the user is viewing their appointment details in Portuguese, when they click the language selector and choose German, then all details including date, time, and description should reflect the change instantly in German, maintaining the context of their appointment.
A user encounters an error message and switches the language to check if it changes appropriately.
Given the user encounters an error message in English, when they switch the interface to Italian, then the error message should immediately update to the corresponding Italian translation, ensuring correct information delivery regardless of language preference.
The system undergoes usability testing with users who are multilingual during beta testing.
Given that multiple users with different language preferences are testing the system, when they switch languages while interacting with various features, then at least 90% of users should report that the language change was seamless and did not interrupt their workflow.
Multilingual Support for Reminder Notifications
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User Story
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As a patient, I want to receive my appointment reminders in my preferred language so that I clearly understand my schedule and do not miss my appointments.
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Description
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All automated reminder notifications sent by Schedulify should support multiple languages. The system must allow the scheduling admin to configure reminder messages in different languages based on patient preferences. This ensures that patients receive confirmations and reminders in a language they understand, thereby reducing misunderstandings and missed appointments.
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Acceptance Criteria
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Scenario 1: Configuring Language Preferences for Reminder Notifications
Given a scheduling admin in the Schedulify interface, when they navigate to the notification settings, then they can configure reminder messages in multiple languages based on individual patient preferences.
Scenario 2: Sending Reminder Notifications in Selected Languages
Given a patient who has selected their preferred language, when an appointment reminder is sent, then the reminder notification should be delivered in the patient's chosen language.
Scenario 3: Language Support in Automated Reminder Templates
Given multiple reminder templates available in the system, when the scheduling admin selects a template for a patient, then the template must support at least three languages: English, Spanish, and French.
Scenario 4: Notification Delivery via Different Channels
Given a patient who receives reminders via multiple channels (SMS, email), when the reminder is sent, then it should be sent in the patient's preferred language across all selected channels.
Scenario 5: Language Change During Appointment Scheduling
Given a patient scheduling an appointment via the Schedulify interface, when they change their language preference before confirming the appointment, then the reminder notification should reflect the newly selected language.
Scenario 6: Testing Reminder Notifications for Different Languages
Given the system supports multiple languages, when reminders are triggered, then tests should confirm that the notification displays correctly in all configured languages with no errors in text or formatting.
Scenario 7: Tracking Patient Engagement with Language-Specific Reminders
Given the system's capability of tracking notification interactions, when a reminder is sent out in a specific language, then the engagement metrics should reflect how many patients opened and responded to the reminder based on their language preference.
Comprehensive Language Library
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User Story
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As a healthcare provider, I want Schedulify to support multiple languages with accurate translations so that I can serve patients from various backgrounds effectively.
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Description
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Develop a comprehensive language library that supports a wide range of languages and dialects, allowing diverse patient populations to use Schedulify effectively. This library should include not only static translations but also adapt to regional dialects and medical terminology, providing accurate and context-appropriate translations.
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Acceptance Criteria
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Users can switch languages at any point in the appointment scheduling process without losing their progress or having to start over.
Given a user is in the middle of scheduling an appointment, when they select a different language from the language selector, then the interface should immediately update to display the selected language without losing any entered appointment details.
Healthcare providers need to ensure that all medical terminology is accurately translated for both patients and staff in their preferred language at every system interface.
Given a user accesses the medical terminology section in their preferred language, when they view the terms, then all terms must be correctly translated, adapting to specific regional dialects and medical jargon.
Patients use the language library to understand appointment reminders and notifications in their preferred language.
Given a patient receives an appointment reminder notification, when they check the notification in their preferred language, then the message must accurately reflect the translated content based on the medical context and language selected.
Users from diverse backgrounds interact with Schedulify during different stages of the patient onboarding process.
Given a user is in the onboarding process, when they choose their preferred language from the language library, then all onboarding steps should be displayed in that language including forms and instructions tailored to their cultural context.
All system help documentation and user guides should be available in multiple languages, reflecting the comprehensive language library.
Given a user accesses the help section of Schedulify, when they select their preferred language from the language options, then all help documentation must be fully accessible, accurately translated and culturally appropriate for understanding.
Users switch languages during a live chat support session for immediate assistance.
Given a user is engaged in a live chat support session and needs assistance in a different language, when they click the language selector to switch languages, then the chat interface must refresh to support the selected language without interruption of the conversation.
After the implementation of the language library, user feedback needs to be collected to assess satisfaction with translations and overall usability.
Given that the comprehensive language library has been implemented, when users complete a scheduling task, then they should be prompted to rate their satisfaction regarding language accuracy and ease of use on a scale of 1 to 5.
User Feedback Mechanism for Language Translation
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User Story
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As a user, I want to provide feedback on language translations in Schedulify so that I can help improve the accuracy and effectiveness of the language support feature for all users.
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Description
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Create a feedback mechanism within the application that allows users to report issues or suggest improvements to language translations. This will help continually enhance the language feature based on user experiences and ensure accuracy and satisfaction.
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Acceptance Criteria
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User submits feedback on a language translation error when using the Schedulify application.
Given the user is viewing a translated section of the Schedulify interface, when the user clicks on the 'Feedback' button, then they should be able to submit a description of the issue, select the affected language, and successfully send the feedback.
Admin reviews submitted feedback regarding language translations.
Given the admin is logged into the backend of Schedulify, when they navigate to the feedback section, then they should see a list of all submitted feedback along with status indicators for each report.
User receives a confirmation after submitting feedback on language issues.
Given the user has successfully submitted feedback about a translation issue, when the submission process is complete, then the user should see a confirmation message indicating that their feedback has been received and is under review.
User can view past feedback submissions and their statuses.
Given the user is accessing their feedback history in the Schedulify application, when they navigate to the 'My Feedback' section, then they should see a list of their previous submissions along with the current status of each submission.
System analyzes feedback trends to identify common issues in language translation.
Given the admin is analyzing user feedback reports, when they generate a report based on the feedback data, then they should be able to view trending issues and common suggestions regarding language translations over a specified time period.
User is notified about updates made based on their feedback submissions.
Given a user has previously submitted feedback about a language translation issue, when an update or improvement is made in the system based on that feedback, then the user should receive a notification about the update via email or in-app notification.
Localized Content Delivery
Delivers appointment-related content, notifications, and educational resources in the user's selected language. By providing relevant information in the patient's native language, this feature enhances understanding, promotes informed decision-making, and ensures effective communication throughout the healthcare process.
Requirements
Multilingual User Interface
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User Story
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As a patient who speaks Spanish, I want to be able to navigate Schedulify in my native language so that I can understand all features and options without any language barriers.
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Description
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The Multilingual User Interface requirement enables Schedulify to provide an interface that can be switched between multiple languages, allowing users to select their preferred language for ease of navigation. This feature would enhance user experience by accommodating diverse patient demographics, ultimately leading to improved patient engagement and satisfaction. Additionally, implementing this functionality would ensure that healthcare providers can cater to a broader audience by removing language barriers and allowing users to interact seamlessly with the scheduling platform, thus promoting effective communication and reducing confusion during the scheduling process.
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Acceptance Criteria
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User selects a preferred language from the Schedulify interface when logging in for the first time.
Given a user accessing Schedulify for the first time, when they are presented with the language selection option, then they should be able to choose a language from a list that includes at least English, Spanish, and Mandarin, and the interface should display in the selected language immediately after selection.
A bilingual patient wants to switch between languages during the scheduling process.
Given a bilingual user actively scheduling an appointment, when they click on the language toggle button, then the UI should switch languages without any disruptions and maintain the current context of the scheduling flow without losing previously entered information.
Healthcare provider checks the scheduling interface after changing the language setting.
Given a healthcare provider has changed the language setting on their account, when they navigate through the Schedulify dashboard, then all interface elements, including menu options and notifications, should display in the newly selected language consistently across all pages.
A non-English speaking patient receives appointment reminders in their preferred language.
Given a patient who selected Spanish as their preferred language for communication, when an appointment reminder is sent out, then the reminder message should be generated and delivered in Spanish without any errors or omissions in key information.
User accesses help resources and FAQs in their chosen language.
Given a user is seeking assistance from the help section, when they select their preferred language, then all help documents and FAQs should be displayed in that language, ensuring that all critical information is accurately translated.
A healthcare administrator evaluates the language options available in the system.
Given a healthcare administrator is logged into the settings panel of Schedulify, when they review the language settings, then they should see an option to add or remove languages that will be offered to users, with the able to save changes successfully.
Personalized Notification Settings
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User Story
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As a patient, I want to personalize my notification settings to receive appointment reminders in my preferred language and format (email, SMS, or app notification) so that I can stay informed in a way that suits me best.
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Description
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The Personalized Notification Settings requirement allows users to customize their notification preferences related to appointment reminders, educational resources, and updates in their selected language. This functionality empowers patients to choose how and when they receive notifications, thereby increasing engagement and ensuring they do not miss important information. It also helps healthcare providers reach their patients effectively, enhancing communication and care delivery by delivering the right information at the right time based on individual preferences.
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Acceptance Criteria
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User selects their preferred language for notifications during the initial setup of the Schedulify app.
Given the user is setting up their Schedulify account, when they select a language from the language options, then the system saves this preference and uses it for all future notifications.
User receives appointment reminder notifications in their selected language before an upcoming appointment.
Given the user has an appointment scheduled, when the reminder notification is sent, then it is delivered in the language selected by the user during their initial setup.
User modifies their notification preferences for receiving appointment reminders, educational resources, and updates.
Given the user accesses the notification settings, when they change their preferences for appointment reminders to 'Email' and educational resources to 'SMS', then the system updates the preferences and confirms the changes to the user.
User receives a confirmation message in their selected language after updating their notification settings.
Given the user has updated their notification settings, when the changes are saved, then a confirmation message displays in the user's selected language, confirming successful updates.
User attempts to select a language that is not supported in the app.
Given the user is in the language selection screen, when they select an unsupported language, then an error message appears indicating that the selected language is not available.
User receives educational resources and updates via their chosen notification method in their selected language.
Given the user has subscribed to receive educational resources via push notifications, when new resources are available, then they are notified in their selected language through push notifications.
User unsubscribes from notification types and receives an confirmation in their selected language.
Given the user unsubscribes from appointment updates, when the unsubscribing action is completed, then a confirmation message is displayed in their selected language stating that they will no longer receive appointment update notifications.
Educational Resources Localization
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User Story
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As a patient, I want to access educational materials about my treatment options in my native language so that I can make informed decisions about my health.
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Description
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The Educational Resources Localization requirement aims to provide appointment-related educational materials and resources in various languages, ensuring that patients can access important health information relevant to their appointments in their native language. This feature will enhance patient understanding of their health conditions and treatment options, fostering informed decision-making and better health outcomes. It integrates with existing resource databases and ensures that all materials are updated and available in multiple languages, promoting inclusivity and accessibility in healthcare education.
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Acceptance Criteria
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Accessing Educational Resources in a Native Language
Given a patient has selected their preferred language in their profile, When they view the educational resources related to their appointment, Then all displayed materials should be available in the selected language and accurately translated.
Updating Language Preferences
Given a patient is logged into their account, When they update their language preference in the settings, Then the update should be saved and reflected in their profile immediately without requiring a system restart.
Resource Availability Across Languages
Given multiple languages are supported for educational resources, When a user searches for educational materials related to a specific health condition, Then the system should display resources available in the user's selected language and indicate any materials that are not translated yet.
Real-time Notifications for Newly Added Resources
Given that new educational resources are added in a particular language, When a patient logs in and their selected language matches, Then they should receive a notification about the new resources available.
Integration with Existing Resource Databases
Given the backend resource database stores materials in various languages, When an educational resource is requested in a specific language, Then the system should retrieve the correct resource from the database promptly with no errors in translation.
Feedback on Educational Resource Comprehension
Given a patient has accessed an educational resource in their preferred language, When they complete viewing the material, Then they should be prompted to provide feedback on their understanding of the content, and the feedback should be stored for future improvements.
Real-time Translation Services
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User Story
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As a non-English speaking patient, I want to have access to real-time translation services during my appointment scheduling so that I can communicate effectively with my healthcare provider and understand my treatment options.
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Description
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The Real-time Translation Services requirement provides users with access to live translation during appointment scheduling and consultations, ensuring effective communication between patients and healthcare providers regardless of the language spoken. This capability uses advanced language processing technologies to facilitate immediate translation of conversations, helping to eliminate misunderstandings and enhance the quality of care provided. Implementing this feature underscores Schedulify’s commitment to supporting diverse patient populations and improving overall patient-provider interactions.
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Acceptance Criteria
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Patient Accessing Live Translation During Appointment Scheduling
Given a patient selects a preferred language in Schedulify, when they initiate the appointment scheduling process, then the application provides real-time translation of all interface elements and instructions in the selected language without any delays.
Healthcare Provider Utilizing Live Translation During Consultations
Given a healthcare provider begins a consultation with a patient who speaks a different language, when the provider speaks, then the app translates their spoken words into the patient's selected language instantly, ensuring both parties can communicate effectively.
Instant Feedback from Patients on Translation Accuracy
Given that a consultation has taken place using the live translation service, when the patient completes a feedback form, then they must rate the translation accuracy with an option for additional comments, allowing for continuous improvement.
Emergency Appointment Scheduling with Live Translation
Given an emergency appointment is being scheduled, when a patient who speaks a different language uses the service, then the translation service must operate flawlessly to capture critical information in real-time, ensuring urgent care needs are met.
Translation of Notification Messages for Patients
Given a patient has opted into receiving appointment reminders, when the system sends a notification, then the message should be delivered in the patient’s selected language, reflecting accurate translation in tone and content.
Performance Monitoring of Real-Time Translation Service
Given the translation services are live during an appointment, when the session ends, then system logs must capture both average response time and translation accuracy metrics for review and enhancement.
User Training for Effectively Using Translation Services
Given that new users are onboarded, when they go through the training module, then they must demonstrate a clear understanding of how to activate and use the real-time translation feature, as validated by a short quiz or interactive tutorial.
Feedback Mechanism for Localized Content
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User Story
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As a patient, I want to give feedback on the educational resources I received in my language so that the healthcare providers can improve the quality and relevance of the information offered.
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Description
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The Feedback Mechanism for Localized Content requirement enables users to provide feedback on the localized content, including the accuracy of translations and the relevance of the information provided. This feedback loop is crucial for continuously improving localized content, ensuring that it meets the needs and expectations of diverse user groups. By integrating analytics and user feedback, healthcare providers can improve their communication strategies and tailor resources more effectively to serve their patients better, thereby enhancing patient satisfaction and overall service quality.
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Acceptance Criteria
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User submits feedback on translated appointment notifications.
Given a user receives an appointment notification in their native language, when they review the translation and select 'Provide Feedback', then they should be able to rate the accuracy of the translation from 1 to 5 and submit additional comments.
Users access educational resources in their chosen language.
Given a user selects their preferred language in the app settings, when they access the educational resources page, then all content should be presented in the user's selected language without errors or omissions.
Healthcare providers analyze feedback for localized content.
Given healthcare providers have received feedback from users regarding localized content, when they view the feedback reports, then they should see summarized analytics on the accuracy ratings and user comments to assess improvements needed.
User receives notifications for new content in their language.
Given there is new localized content available, when a user logs into the app, then they should receive a notification in their native language about the new content with a prompt to view it.
User reports an issue with localized content accuracy.
Given a user identifies an inaccuracy in the localized content, when they select 'Report an Issue' from the content page, then they should be able to describe the issue and submit it for review.
Users are prompted to provide feedback after accessing localized content.
Given a user has finished viewing localized content, when they complete the viewing, then a feedback prompt should appear asking them to rate the content and leave comments within a set timeframe.
Cultural Contextualization
Incorporates culturally relevant phrases, idioms, and examples related to healthcare to resonate with a diverse patient demographic. This feature helps to bridge communication gaps, making interactions more meaningful and comfortable for patients, ultimately improving their overall experience with Schedulify.
Requirements
Cultural Phrase Library
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User Story
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As a healthcare provider, I want access to a cultural phrase library so that I can better communicate with patients from diverse backgrounds and make them feel more comfortable during their appointments.
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Description
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Develop a comprehensive library of culturally relevant phrases, idioms, and examples related to healthcare that can be integrated into the Schedulify interface. This library will serve as a resource for healthcare providers to tailor their communication based on the cultural background of their patients. The phrases should be carefully curated to ensure accuracy and sensitivity, making the language used in appointments more relatable and understandable for patients. This requirement is crucial for improving patient-provider interactions and enhancing the overall patient experience, by fostering an environment of trust and understanding through culturally competent communications.
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Acceptance Criteria
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Healthcare provider wants to select culturally relevant phrases when communicating with a patient during an appointment.
Given a healthcare provider is in the Schedulify interface, when they access the Cultural Phrase Library, then they should see a categorized list of culturally relevant phrases specific to the patient's background.
A patient self-scheduling an appointment needs to see culturally relevant information in their appointment confirmation email.
Given a patient schedules an appointment through Schedulify, when they receive a confirmation email, then the email should include selected culturally relevant phrases that match the patient's cultural context.
Healthcare providers aim to personalize their communication in real-time during patient appointments using the Cultural Phrase Library.
Given a healthcare provider is conducting a virtual appointment, when they utilize the Cultural Phrase Library, then they can insert culturally relevant phrases into their communication in real-time with no lag or error.
A system admin needs to upload and manage new culturally relevant phrases in the library.
Given a system admin is logged into the Schedulify backend, when they access the Cultural Phrase Library management system, then they should be able to add, edit, or delete phrases with confirmation prompts for changes.
Healthcare providers want to track the usage of culturally relevant phrases in patient interactions.
Given a healthcare provider uses the Cultural Phrase Library, when they review their interaction logs, then they should see metrics indicating which culturally relevant phrases were utilized during appointments.
Compliance regulations require the Cultural Phrase Library to be reviewed for sensitivity and accuracy.
Given the cultural phrases are curated for the library, when a quarterly review is conducted, then at least 95% of the phrases should meet the established sensitivity and accuracy standards as verified by a diverse review committee.
Dynamic Language Adaptation
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User Story
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As a patient, I want Schedulify to automatically adjust communication to my preferred language and cultural context so that I receive reminders and information that I can easily understand and relate to.
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Description
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Implement a dynamic language adaptation feature that detects the preferred language and cultural context of the patient based on their profile and previous interactions. This feature will allow Schedulify to automatically adjust the language used in communications and reminders, ensuring that patients receive messages that reflect their cultural context and language preferences. This capability is essential for enhancing patient engagement, reducing frustration, and increasing appointment adherence as it ensures the information conveyed is understood by the patient in their preferred manner.
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Acceptance Criteria
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Patient receives an appointment reminder in their preferred language and cultural context prior to their scheduled visit.
Given a patient has a profile with a specified preferred language, when the appointment reminder is generated, then the reminder should be sent in the patient's preferred language and include culturally relevant phrases.
Scheduling a new appointment for a patient who speaks a different language than the default system language.
Given a healthcare provider is scheduling an appointment for a patient who speaks a different language, when entering the patient's information, then the system should display the interface and prompts in the patient's preferred language.
Updating a patient's language preference at the time of their first appointment.
Given a patient completes registration for the first time, when they select their preferred language during the registration process, then the system should save this preference and use it for all future communications and interactions.
Receiving feedback from patients about their communication experience after their appointments.
Given a patient completes an appointment, when they receive a feedback survey, then the survey should include questions about the clarity and comfort of the language used in communication and their cultural relevance.
A patient who has previously scheduled multiple appointments receives confirmations in their preferred language.
Given a patient has a history of scheduling appointments and their language preference is recorded, when they schedule a new appointment, then the confirmation should automatically be sent in their previously indicated preferred language.
Healthcare provider updates their preferred communication language for multiple patients during a group session.
Given a healthcare provider manages a group of patients with varying language preferences, when they update the preferred language for any patient, then the system should apply this change to all future communications for that patient without error.
Reviewing system logs to ensure language adaptation occurs correctly for patient communications.
Given system administrators access the logging functionality, when reviewing communication logs, then they should find records of language preferences being applied accurately for patient interactions across all communication channels.
Cultural Sensitivity Training for Providers
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User Story
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As a healthcare provider, I want to undergo cultural sensitivity training so that I can interact more effectively with patients from diverse backgrounds and provide better care.
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Description
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Create a training module focused on cultural sensitivity for healthcare providers using Schedulify. This module will educate providers on various cultural norms, values, and communication styles, helping them to better understand and respect the diverse backgrounds of their patients. The training will include resources, case studies, and interactive scenarios that will prepare providers to navigate cultural differences effectively, enhancing their interactions with patients and leading to improved care outcomes.
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Acceptance Criteria
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Cultural Sensitivity Training Completion for Providers
Given a healthcare provider enrolled in the cultural sensitivity training module, when they complete all training modules and pass the final assessment with a score of at least 80%, then their training is considered complete and will be recorded in the Schedulify system.
Assessment Effectiveness in Improving Provider-Patient Interaction
Given healthcare providers who have completed the cultural sensitivity training, when they interact with patients from diverse backgrounds, then at least 90% of surveyed patients report feeling understood and respected in their care experience within three months of their provider's training completion.
Resource Availability and Accessibility
Given the cultural sensitivity training module, when providers access the training resources, then all materials including case studies and interactive scenarios should be accessible online and fully functional on all devices used by the providers.
Interactive Scenario Participation Requirement
Given the interactive scenarios in the cultural sensitivity training, when a healthcare provider participates in an interactive scenario, then they must demonstrate an understanding of cultural nuances by responding correctly to at least 75% of the scenario prompts.
Feedback Mechanism for Continuous Improvement
Given that the cultural sensitivity training module has been in use for three months, when feedback is collected from providers, then at least 85% of providers must indicate that the training was valuable and applicable to their practice.
Integration of Cultural Sensitivity Training Results in Patient Care Metrics
Given the implementation of cultural sensitivity training for providers, when analyzing patient care metrics six months post-training, then there should be a measurable increase in patient satisfaction scores by at least 15% compared to the baseline before the training was rolled out.
Documentation of Training Success in Provider Profiles
Given that providers complete the cultural sensitivity training, when their profiles are updated in the Schedulify system, then their profiles must reflect the completion of the training and include the training date and assessment score.
Feedback System for Cultural Relevance
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User Story
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As a patient, I want to provide feedback on the cultural relevance of my interactions with Schedulify so that I can help improve the service for myself and others in my community.
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Description
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Establish a feedback mechanism that allows patients to provide input on the cultural relevance and effectiveness of the communications they receive through Schedulify. This system will enable users to rate the usefulness of culturally contextualized phrases and provide suggestions for improvement. The feedback collected will be used to continually refine and expand the cultural phrase library, ensuring that it remains relevant and effective in meeting patient needs. This will also foster a sense of involvement and agency among patients, improving their overall experience with the platform.
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Acceptance Criteria
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Patient provides feedback on a culturally contextualized message received after their appointment.
Given a patient receives a culturally contextualized message, when they access the feedback system, then they should be able to rate the message on a scale from 1 to 5 and leave comments on its relevance and effectiveness.
Administrator reviews patient feedback to assess cultural relevance of phrases used.
Given feedback has been submitted by patients, when an administrator accesses the feedback dashboard, then they should see a summary of ratings and comments categorized by cultural phrases to facilitate analysis.
Patient submits suggestions for new culturally relevant phrases through the feedback system.
Given a patient is using the feedback system, when they enter a suggestion for a new phrase and submit it, then their suggestion should be saved and acknowledged with a confirmation message.
Feedback submission process for cultural relevance is tested by users.
Given a user has completed a feedback submission, when they finish the process, then they should receive a notification confirming the feedback was successfully submitted without errors.
System gathers data on the effectiveness of cultural phrases based on patient feedback.
Given multiple feedback submissions have been collected, when the system compiles this data, then it should generate a report outlining the overall effectiveness ratings and common suggestions for improvement.
Patients receive reminders to provide feedback after their appointments.
Given a patient completed an appointment, when the feedback reminder is triggered, then the patient should receive a notification via their preferred contact method prompting them to provide feedback.
Cultural phrase library is updated based on patient feedback.
Given feedback has been analyzed, when actions are taken to update the cultural phrase library, then new phrases that meet patient needs should be added and communicated to users through a system notification.
Integration with Existing EHR Systems
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User Story
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As a healthcare provider, I want Schedulify to integrate with our EHR system so that I can utilize patient data to personalize my communication and improve interactions with culturally diverse patients.
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Description
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Ensure that the cultural contextualization features seamlessly integrate with existing Electronic Health Record (EHR) systems used by healthcare providers. This requirement focuses on facilitating data exchange between Schedulify and EHR systems to access patient demographics and preferences, which can inform the cultural contextualization efforts. This integration is critical for providing personalized care and communication strategies that are informed by patients' cultural backgrounds, enabling a more holistic approach to healthcare.
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Acceptance Criteria
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Integration of Cultural Contextualization with EHR Systems during Patient Check-In Process
Given that a patient is checking in for their appointment, when the EHR system communicates demographic data to Schedulify, then the cultural contextualization feature should retrieve and display relevant cultural phrases and idioms tailored to the patient's background.
Real-Time Data Synchronization between Schedulify and EHR Systems
Given that a healthcare provider updates a patient's cultural preference in the EHR, when this change is made, then Schedulify should reflect this update in real-time without delays or data discrepancies.
User Feedback on Cultural Contextualization Effectiveness
Given that providers have used the cultural contextualization feature during patient interactions, when they provide feedback through a survey, then at least 85% of providers should report improved patient engagement and satisfaction due to the culturally contextualized communication.
Automated Reminder System Incorporating Cultural Contextualization
Given that a patient's appointment reminder is sent via Schedulify, when it includes cultural context based on previous interactions, then the message should use at least one culturally relevant phrase or idiom appropriate to the patient's background.
Training for Healthcare Staff on Utilizing Cultural Contextualization
Given that a training session is conducted for healthcare staff on using Schedulify's cultural contextualization feature, when the staff completes the training, then at least 90% should demonstrate understanding through a post-training assessment with a minimum passing score of 80% or higher.
Reporting on the Impact of Cultural Contextualization on Appointment No-Shows
Given that Schedulify tracks no-show rates, when analyzing data over a six-month period post-implementation of cultural contextualization, then the no-show rate should decrease by at least 15% compared to the six months prior to implementation.
Multilingual Support Chatbot
A virtual assistant that provides real-time responses and support in multiple languages. Patients can interact with the chatbot for scheduling assistance, appointment inquiries, and feedback in their preferred language, ensuring accessibility and prompt resolution of issues.
Requirements
Multilingual Chatbot Responses
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User Story
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As a non-English speaking patient, I want to interact with a chatbot in my language so that I can easily schedule appointments and get information without language barriers.
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Description
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The multilingual chatbot must be capable of processing and responding to user inquiries in at least 10 different languages. This functionality will allow patients to communicate in their preferred language, enhancing the overall user experience and ensuring greater accessibility for non-English speaking individuals. The integration will involve employing natural language processing (NLP) technologies to recognize and translate inquiries accurately, providing quick and efficient responses. This capability is crucial for catering to diverse patient demographics and ensuring effective communication between healthcare providers and patients in the Schedulify system.
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Acceptance Criteria
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Patient Initiating a Chat Session for Appointment Scheduling in Their Preferred Language
Given a patient initiates a chat session in their preferred language, when they ask for an appointment, then the multilingual chatbot should accurately schedule the appointment and confirm it in the same language without requiring additional assistance.
User Inquiring About Existing Appointments in Different Languages
Given a patient interacts with the chatbot to inquire about existing appointments in a language different from English, when they provide their identification details, then the chatbot should retrieve and display the correct appointment information in the selected language.
Providing Feedback Through Multilingual Chatbot
Given a patient wants to provide feedback after their appointment in their preferred language, when they submit their feedback through the chatbot, then the chatbot should confirm receipt of the feedback and provide an acknowledgment in the same language.
Chatbot Handling Unrecognized Queries in Multiple Languages
Given a patient asks a question that the chatbot does not recognize in their preferred language, when the chatbot detects an unrecognized query, then it should respond with a message suggesting alternative queries and offer assistance in both the user's language and English.
Multilingual Chatbot's Response Speed During Peak Hours
Given multiple patients are interacting with the chatbot simultaneously during peak hours, when a patient interacts with the chatbot, then the average response time should not exceed 3 seconds for any user across all supported languages.
Integration of Chatbot Responses with Healthcare Providers' Systems
Given a chatbot interaction occurs, when a patient completes their inquiries, then all interaction logs and appointment details should be automatically updated in the healthcare provider's system in real-time, ensuring data accuracy in the patient's preferred language.
Contextual Awareness for Chatbot
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User Story
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As a returning patient, I want the chatbot to remember my previous interactions so that I receive personalized assistance tailored to my specific needs and preferences.
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Description
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The chatbot should possess contextual awareness to provide personalized responses based on user interaction history. By remembering previous conversations and preferences, the chatbot can offer tailored support and suggestions, improving user engagement and satisfaction. This feature will require the implementation of a robust backend database to track interactions and facilitate personalized recommendations. Contextual awareness will significantly enhance the user experience by creating a more intuitive and human-like interaction process, thus encouraging trust and reliance on the chatbot for scheduling needs.
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Acceptance Criteria
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Patient interacts with the chatbot to inquire about available appointment times based on their previous preferences.
Given the patient has a previous interaction history, when they ask for available appointment times, then the chatbot should respond with relevant options considering their preferred time slots and appointment types.
A patient asks the chatbot for assistance in rescheduling a missed appointment.
Given the patient has a scheduled appointment history, when they request to reschedule a missed appointment, then the chatbot should retrieve the missed appointment details and offer alternative times based on previous preferences.
A patient provides feedback through the chatbot after their appointment experience.
Given the patient has completed an appointment, when they submit feedback about their experience, then the chatbot should log this feedback and acknowledge receipt, while also referencing their past interactions to personalize the response.
A patient interacts with the chatbot in a language different from their previous sessions.
Given that the patient has used the chatbot in a specific language previously, when they initiate a conversation in a new language, then the chatbot should seamlessly switch to the new language and maintain contextual awareness of their past requests.
A patient asks the chatbot about their next steps for a previously scheduled procedure.
Given the patient has a scheduled procedure, when they inquire about next steps, then the chatbot should provide personalized instructions based on the patient’s prior interactions and procedure details.
Integration with Appointment Management System
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User Story
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As a scheduling coordinator, I want the chatbot to be integrated with our appointment system so that patient interactions through the chatbot directly update our schedules without manual entry, saving time and reducing errors.
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Description
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The multilingual chatbot must seamlessly integrate with the existing appointment management system of Schedulify. This integration will ensure that all scheduling requests, cancellations, and modifications are accurately reflected in real-time, enhancing operational efficiency and reducing administrative errors. The feature will necessitate the development of APIs that allow the chatbot to communicate effectively with the backend scheduling system. By automating scheduling tasks through chatbot interactions, healthcare providers can focus more on patient care rather than administrative burdens.
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Acceptance Criteria
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Chatbot responds accurately in English for appointment scheduling requests.
Given a user selects English as their preferred language, when they ask the chatbot to schedule an appointment, then the chatbot should confirm the appointment in English, displaying the date and time clearly.
Chatbot processes scheduling requests in Spanish.
Given a user selects Spanish as their preferred language, when they request to modify an appointment, then the chatbot should correctly process the request and provide confirmation in Spanish.
Integration with the existing appointment management system reflects real-time updates from the chatbot.
Given a user cancels an appointment through the chatbot, when the cancellation is confirmed, then the appointment should be removed from the schedule in the appointment management system within 5 minutes.
Chatbot provides feedback to users in their selected language.
Given a user submits feedback in French, when the feedback is sent, then the chatbot should acknowledge the feedback in French with a confirmation message that it will be reviewed.
Multilingual functionality can switch languages during interaction.
Given a user is interacting with the chatbot in English, when they request to change the language to German, then the chatbot should seamlessly switch to German for the remainder of the interaction.
Chatbot handles multiple simultaneous requests from users in different languages without performance degradation.
Given multiple users are interacting with the chatbot simultaneously in various languages, when scheduling requests are made, then the chatbot should respond to each user accurately within 30 seconds without errors.
Feedback Collection Through Chatbot
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User Story
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As a patient, I want to give feedback about my interaction with the chatbot so that my suggestions and comments can contribute to improving the scheduling experience for future users.
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Description
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Implement a feedback collection feature within the chatbot that allows patients to easily provide feedback regarding their scheduling experience and interactions with the chatbot. This requirement involves creating forms or simple prompts for patients to rate their experience and leave comments. This feedback loop is critical for continuous improvement of the chatbot's responses and overall user satisfaction. The collected feedback will be analyzed to refine the chatbot's functionality and guide future updates, ensuring that the service meets evolving patient needs.
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Acceptance Criteria
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Chatbot Interaction for Feedback Submission
Given a patient has interacted with the chatbot, when they choose the feedback option, then they should be presented with a feedback form that includes a rating scale from 1 to 5 and a comment box for additional feedback.
Multilingual Feedback Collection
Given a patient interacts with the chatbot in a selected language, when the patient accesses the feedback form, then the form should display all instructions and fields in that selected language, allowing the patient to understand and complete it without language barriers.
Feedback Response Validation
Given a patient submits feedback through the chatbot, when the submission is complete, then the patient should receive a confirmation message acknowledging receipt of their feedback and a summary of their responses.
Feedback Analysis Report Generation
Given feedback has been collected from patients over a set period, when the analysis report is generated, then the report should include average ratings, common issues mentioned in comments, and overall satisfaction trends to guide chatbot improvements.
User-Friendly Interaction Design for Feedback
Given a patient is using the feedback form within the chatbot, when they view the form, then it should be easy to read, with clear instructions and accessible design elements that make it simple to complete on various devices.
Privacy Assurance for Patient Feedback
Given a patient submits feedback through the chatbot, when they complete the form, then the chatbot should provide information regarding data privacy and how their feedback will be used, ensuring patient trust in the process.
Follow-Up for Critical Feedback
Given a patient leaves critical feedback indicating a negative experience, when that feedback is submitted, then the chatbot should trigger a follow-up mechanism that alerts staff for potential engagement with the patient to address their concerns.
AI-Powered Natural Language Processing
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User Story
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As a patient, I want the chatbot to understand my questions correctly so that I receive accurate answers and assistance during the scheduling process, especially when I may not use technical terms.
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Description
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To enhance the chatbot's ability to understand and process user inquiries in various languages, the implementation of advanced AI-powered natural language processing (NLP) algorithms is required. This feature will enable the chatbot to accurately interpret users' intent and respond appropriately, even in nuanced language scenarios. By utilizing machine learning, the chatbot can continuously improve its responses over time based on user interactions. This capability is essential for delivering a user-friendly and effective scheduling assistant that can handle a diverse range of inquiries from patients.
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Acceptance Criteria
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Patient uses the multilingual support chatbot to schedule an appointment in Spanish.
Given a patient initiates a conversation in Spanish, when they request to schedule an appointment, then the chatbot should successfully process the request and confirm the appointment in Spanish.
A non-English speaking patient asks for information about their upcoming appointment using the chatbot in French.
Given a patient uses the chatbot to inquire about their upcoming appointment in French, when they ask for details, then the chatbot should provide accurate information in French, demonstrating language understanding and response accuracy.
The chatbot interacts with a user asking for feedback on their scheduling experience in German.
Given a patient provides feedback in German, when they submit their comments, then the chatbot should accurately interpret the feedback and thank them in German, ensuring effective communication.
During peak hours, multiple patients request appointment changes through the chatbot in different languages.
Given multiple patients are interacting with the chatbot simultaneously in different languages, when they request appointment changes, then the chatbot should handle each request independently and confirm changes in the language of the request.
A healthcare provider tests the chatbot's response accuracy for medical terminology in Italian for scheduling.
Given a healthcare provider utilizes the chatbot to schedule appointments using medical terminology in Italian, when they submit scheduling requests, then the chatbot should accurately understand and respond appropriately without errors in interpretation.
The chatbot is assessed for its ability to learn from previous user interactions over time across languages.
Given the chatbot has been live for three months, when analyzing user interactions, then it should demonstrate an improvement in response accuracy and user satisfaction ratings, indicating effective learning from previous interactions.
Language Preference Profiles
Enables users to create personalized profiles specifying their preferred language for all communication and interactions within Schedulify. By storing these preferences, the system can automatically deliver content and reminders in the selected language, enhancing the user experience and ensuring consistent communication.
Requirements
Language Preference Registration
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User Story
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As a healthcare provider, I want to set my preferred language in my profile so that I can receive all communications and reminders in a language that I understand best, improving my engagement with the platform.
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Description
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The system must allow users to create and manage their language preference profiles efficiently. Users should be able to select their preferred language from a list during the registration process or later from their account settings. This functionality is critical for ensuring that all communication, including reminders, notifications, and content within Schedulify, aligns with the user’s language preference, promoting inclusivity and accessibility.
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Acceptance Criteria
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User Registration: A new user visits the Schedulify platform for the first time and goes through the registration process. During this process, they encounter an option to select their preferred language for all future communications and interactions.
Given a new user is registering for an account, when they reach the language selection step, then they should be able to choose their preferred language from a dropdown list of available languages.
Account Settings Update: An existing user logs into their Schedulify account after registration. They wish to update their language preference to ensure all communication is received in their chosen language.
Given a user is logged into their account, when they navigate to the account settings and update their preferred language, then the change should be successfully saved and reflected in their profile.
Communication and Reminders: A user has set their language preference during registration and expects to receive communication and reminders in that selected language.
Given a user has selected their preferred language at registration, when they receive notifications and reminders, then all communications should be delivered in the specified language consistently.
Display of Available Languages: During the registration process, a user needs to view the list of all available languages before making a selection.
Given a new user is on the language preference page, when they view the available languages dropdown, then they should see a comprehensive list of all supported languages by Schedulify.
Language Preference Persistence: A user has previously set their language preference and logs out of Schedulify. Upon their next login, they should see their previously selected language pre-selected.
Given a user has set a language preference and logs out, when they log back into Schedulify, then their previously selected language should be shown as the default option.
Error Handling for Invalid Language Selection: A user attempts to select a language that is not offered during the registration process.
Given a user attempts to select an invalid language option, when they submit the registration form, then an error message should be displayed indicating that the selected language is not available.
Automated Language-Specific Content Delivery
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User Story
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As a patient, I want to receive appointment reminders and notifications in my preferred language, so that I can understand them clearly and keep track of my appointments without confusion.
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Description
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The system should automatically deliver all messages, notifications, and reminders in the user’s selected language. This requires backend processes to be established to check user profiles and dynamically alter the language of the content being sent. This feature enhances user experience by reducing language barriers, making the platform more user-friendly and efficient for non-English speaking users.
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Acceptance Criteria
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User updates their language preference in their profile settings before a scheduled appointment.
Given the user has selected a preferred language, when they save their profile settings, then all subsequent notifications and reminders related to their appointments should be sent in that selected language.
A patient receives a reminder notification for an upcoming appointment through the mobile app.
Given a patient has set their language preference to Spanish, when the system triggers an appointment reminder, then the notification should be delivered in Spanish, including all relevant details about the appointment.
A healthcare provider sends a message to a patient regarding test results.
Given a healthcare provider knows the patient’s language preference is French, when they send a message using the system, then the message should be automatically translated and delivered in French.
A new user signs up for Schedulify and selects their language preference during the onboarding process.
Given a new user selects their preferred language during sign-up, when they complete the onboarding, then all initial communications and welcome messages should be sent in the chosen language.
The system checks user profiles before sending out monthly newsletters.
Given the system is about to send out a monthly newsletter, when it retrieves user language preferences, then the newsletter content should be formatted in the corresponding languages of the users who opted in.
A user changes their language preference in their profile after previously receiving notifications in another language.
Given a user has updated their language preference, when the next notification is generated, then it should reflect the new language choice without any errors in translation or content delivery.
Multilingual Support in User Interface
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User Story
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As a clinician, I want to use Schedulify in my preferred language so that I can navigate the platform easily and manage my appointments without language being a barrier.
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Description
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The user interface of Schedulify must offer multilingual support, allowing users to navigate and operate the platform in their chosen language. This includes translation of all buttons, menus, and prompts. Implementing this feature not only aligns with user preferences but also enhances overall usability for a diverse patient demographic, ensuring more providers can effectively access and utilize the system.
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Acceptance Criteria
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User selects their preferred language during account setup.
Given a user is creating a new account, when they reach the 'Language Preference' section, then they should see an option to select from at least five different languages.
User navigates through the platform in their selected language.
Given a user has selected their preferred language, when they log in and navigate the main menu, then all buttons, menus, and prompts should be displayed in the selected language without any errors.
User receives appointment reminders in their preferred language.
Given a user has set their language preference, when an appointment reminder is sent, then the reminder message should be delivered in the user’s preferred language as specified in their profile.
User updates their language preference in their profile settings.
Given a user is in their profile settings, when they change their language preference and save the changes, then the next time the user logs in, the interface should reflect their new language choice.
User accesses help documentation in their preferred language.
Given a user is looking for help documentation, when they navigate to the help section, then all available documentation should be accessible in their selected language, including FAQs and guides.
User interacts with customer support in their chosen language.
Given a user initiates a chat with customer support, when they state their language preference, then the support agent should communicate with the user in the specified language.
System displays a default language based on user’s location.
Given a user logs in from a specific geographical location, when they create an account or log in for the first time, then the system should suggest a default language based on the country where they are located, which can then be changed by the user.
Language Change Notification Mechanism
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User Story
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As a user, I want to be notified when my language preference is successfully updated so that I can ensure the system will communicate with me in my preferred language without any confusion.
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Description
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There needs to be a mechanism that notifies users whenever their language preference has been successfully changed and applied to the system. This feature should provide confirmation notifications to enhance user experience and provide transparency about changes made to personal settings, ensuring users are always informed of the current state of their preferences.
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Acceptance Criteria
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User changes their language preference in their profile settings.
Given the user has logged into their account, when they change the language preference and save the changes, then they should receive a notification confirming that their language preference has been updated successfully.
User receives a language change notification via email.
Given the user changes their language preference, when the change is applied, then the user should receive an email notification stating that their language preference has been updated and detailing the new language setting.
User changes language preference while logged out.
Given the user attempts to change their language preference without being logged in, when they try to save the changes, then they should receive a notification indicating that they need to log in to modify their language preferences.
User receives a reminder notification in the updated language.
Given the user has changed their language preference, when a system-generated reminder notification is sent out, then the notification should be delivered in the user’s newly selected language.
Admin user changes the language preference for a client account.
Given the admin user is managing client accounts, when the admin changes a client's language preference, then the client should receive a notification confirming the language preference change.
User accesses the language change history.
Given the user has changed their language preferences multiple times, when they check their language change history, then the system should display a chronological list of all previous language changes along with timestamps.
User interface displays the selected language correctly after change.
Given the user has successfully changed their language preference, when they navigate back to the interface, then all displayed content should reflect the newly selected language without any inconsistencies.
Language Preference Analytics
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User Story
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As a product manager, I want insights on user language preferences so that I can make informed decisions on where to focus our localization efforts and enhance user engagement.
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Description
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The system should incorporate analytics to track the usage of different language preferences among users. This data will assist in understanding the demographic trends of the user base and help prioritize future development and support strategies. By analyzing which languages are most commonly selected, Schedulify can target translation efforts effectively and align product developments with the needs of its users.
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Acceptance Criteria
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Tracking language preference selection during user profile creation.
Given a user is creating a new profile, when they select their preferred language from a dropdown menu, then the system must store and log this preference in the database for analytics purposes.
Generating a report on the most selected language preferences over a specified time period.
Given the admin user wants to analyze language preferences, when they request a report for a specific date range, then the system should provide a downloadable report detailing language preference statistics, including counts and percentages for each language option.
Receiving analytics notifications for language preference usage patterns.
Given that the analytics module is operational, when the usage of any language preference crosses a predefined threshold, then the system should trigger an automated notification to the admin users highlighting this trend for deeper analysis.
Visualizing language preference trends in a user-friendly dashboard.
Given an admin is logged into the Schedulify analytics dashboard, when they navigate to the language preferences section, then they must see a graphical representation (chart or graph) of language selection trends over the last six months.
Integrating language preference data with future development planning.
Given the analytics data is available, when the product development team meets to prioritize new features, then the team must reference the top three selected languages to guide their development decisions.
Providing user feedback on language preference selection.
Given a user has selected their language preference, when they complete their profile, then they should receive a confirmation message indicating the chosen language and its effective date for communication.
Analyzing disparities in language preferences among different user demographics.
Given the analytics system has collected sufficient data, when the admin requests to analyze language preferences by user demographics, then the system should return insights showing the correlation between demographics and preferred languages.
Interactive Translation Tool
An integrated tool that offers on-the-spot translations of key terms and phrases within the scheduling interface. This feature helps non-English speaking patients understand appointment details and instructions better, minimizing misunderstandings and enhancing their confidence in managing their healthcare.
Requirements
Real-time Translation Integration
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User Story
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As a non-English speaking patient, I want to see appointment details translated into my preferred language so that I can easily understand what to expect and how to prepare for my visit.
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Description
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The Interactive Translation Tool will integrate real-time translation capabilities into the Schedulify scheduling interface, allowing users to see key terms and phrases in their preferred language instantly. This feature is essential for enhancing patient understanding and satisfaction, catering to non-English speaking patients by providing immediate, on-the-spot translations during the scheduling process, thus reducing the potential for misunderstandings around appointment details and instructions. Proper implementation will involve connecting the translation module with the user interface and ensuring compatibility with various languages commonly spoken by patients. The anticipated outcome is improved patient engagement and reduced no-show rates due to better comprehension of scheduling information.
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Acceptance Criteria
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Display of Real-time Translations During Patient Scheduling
Given a patient is scheduling an appointment in Schedulify, when they select their preferred language from the dropdown menu, then all key terms and phrases in the scheduling interface shall be displayed in the chosen language without any noticeable delay.
Compatibility with Multiple Languages
Given the translation tool has been integrated, when a patient selects any of the supported languages, then the system must provide accurate translations for at least 95% of the key terms and phrases used in appointment scheduling.
User Testing for Non-English Speakers
Given a group of non-English speaking patients is selected for user testing, when they use the scheduling interface with the translation tool, then at least 80% of participants must report that the translations increased their understanding of appointment details and instructions.
Real-time Updates on Appointment Changes
Given a patient has scheduled an appointment, when there is a change to their appointment details, then any updated information must be reflected in the selected language instantly through the translation tool.
Error Handling in Translation Process
Given a scenario where the translation service is unavailable, when a patient tries to access the scheduling interface, then they must be informed of the issue with a clear message in their selected language, ensuring continued access to the interface.
Integration with Existing Healthcare Languages
Given the integration of the translation tool, when a healthcare provider updates their language preferences, then the system must allow for new languages to be added and supported promptly within 24 hours.
Feedback Mechanism for Translation Accuracy
Given that patients use the interactive translation tool, when they come across a term that is unclear or incorrectly translated, then they must be able to provide feedback through an easy-to-use interface, and this feedback should be collected for continuous improvement of the tool.
Language Preference Settings
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User Story
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As a patient, I want to select my preferred language for the scheduling interface so that I can feel more comfortable and informed about my appointments.
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Description
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Users should have the option to select their preferred language for the Interactive Translation Tool while scheduling appointments. This feature empowers patients by allowing them to customize their experience according to their linguistic needs. By providing a clear and easy-to-use language selection interface, this requirement aims to ensure that all communications are aligned with the patient's understanding, thus fostering inclusivity. The implementation will require a settings menu modification and database adjustments to store users’ preferences effectively. The expected benefit includes increased patient confidence and satisfaction, leading to better care management.
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Acceptance Criteria
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Language Preference Selection by User
Given the user is logged into Schedulify, when they navigate to the settings menu, then they should see an option to select their preferred language for the Interactive Translation Tool.
Saving Language Preference
Given the user selects a preferred language, when they click 'Save', then the selected language should be stored in the database and persist across sessions.
Translation Activation on Appointment Scheduling
Given the user has set their preferred language, when they start the appointment scheduling process, then the interface should display all relevant terms and phrases in the selected language.
Language Preference Change Notification
Given the user changes their language preference, when they save the new preference, then the user should receive a confirmation message indicating the change was successful.
Default Language Setting for New Users
Given a new user is registering for Schedulify, when they reach the language preference selection, then the default language should be set to English and can be changed by the user.
Testing Language Support for Key Phrases
Given the Interactive Translation Tool is active, when the user tests various key phrases in different languages, then all phrases should be correctly translated as per the selected language.
Accessibility of Language Settings
Given the user accesses the settings menu, when they are in the menu, then the language preference selection should be easily navigable and accessible for all users, including those with disabilities.
Key Term Highlighting
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User Story
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As a patient, I want important appointment information to be highlighted so that I can easily find and understand critical details about my visit.
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Description
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This requirement entails the implementation of a feature that highlights key terms and instructions in the scheduling interface. When a non-English speaking patient accesses their appointment information, the tool will not only translate but also visually differentiate important information by highlighting or bolding it. This added functionality will allow patients to quickly identify critical details related to their appointment, reducing confusion. The implementation will involve the enhancement of the user interface to include visual identifiers alongside translations. The expected outcome is a more user-friendly experience that minimizes errors in understanding appointment details.
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Acceptance Criteria
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Non-English speaking patient accesses their appointment details to understand key information about their upcoming medical appointment.
Given a non-English speaking patient, when they view their appointment details, then important key terms are highlighted or bolded to visually differentiate them from regular text.
A healthcare provider reviews the appointment interface to ensure critical instructions are effectively highlighted for patients.
Given the healthcare provider accesses the scheduling interface, when they view the appointment details for a patient, then they can clearly see which key terms are highlighted and understand their significance.
A patient uses the translation tool while setting up their appointment to ensure they grasp the details in their preferred language.
Given a non-English speaking patient is using the interactive translation tool, when they navigate through the appointment details, then they receive immediate translation and visual emphasis on key terms that are essential for understanding their appointment.
Non-English speaking patients provide feedback after using the scheduling system to evaluate ease of understanding.
Given a non-English speaking patient has completed their appointment scheduling, when they submit feedback, then at least 80% of respondents indicate that highlighting key terms improved their understanding of appointment details.
A clinical staff member trains on using the interactive translation tool within the scheduling interface to assist patients.
Given that clinical staff are trained on the interactive translation tool, when they demonstrate the feature, then they accurately highlight key terms and explain their significance to improving patient comprehension.
Post-Appointment Feedback Translation
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User Story
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As a non-English speaking patient, I want to provide feedback in my own language after my appointment so that my opinions are accurately represented and considered.
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Description
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The Interactive Translation Tool will also facilitate translations for post-appointment feedback forms, allowing non-English speaking patients to communicate their experiences effectively. This feature will include the translation of feedback questions and prompts, enabling patients to express their satisfaction or concerns in their language. Integration of this functionality will require development of feedback forms that support multiple languages and ensure translations are contextually appropriate. The outcome will lead to better understanding of patient satisfaction across diverse demographics, allowing for improved service delivery.
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Acceptance Criteria
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Non-English speaking patient completes a post-appointment feedback form using the Interactive Translation Tool after a doctor's visit.
Given a non-English speaking patient, when they access the post-appointment feedback form, then they should see all questions and prompts translated into their selected language, ensuring they can fully understand what is being asked.
Healthcare provider reviews feedback submissions from non-English speaking patients through the dashboard after implementing the translation feature.
Given that feedback submissions are available, when the healthcare provider views the feedback, then they should see responses accurately translated back into English, preserving the original meaning of the patient's feedback.
A non-English speaking patient receives an automated email after their appointment with a link to the feedback form in their language.
Given that the patient has provided their preferred language during scheduling, when the appointment concludes, then they should receive an email containing the post-appointment feedback link in their selected language with all elements translated appropriately.
Testing the translation accuracy for feedback forms in multiple languages with a diverse group of non-English speaking patients.
Given the availability of feedback forms in multiple languages, when patients submit their feedback, then the translations must accurately reflect the intent and context of the original feedback across all selected languages with less than 5% error rate.
A healthcare administrator configures the feedback form's language options within the system settings for the Interactive Translation Tool.
Given the administrator access to system settings, when they add or modify language options for the feedback forms, then the system should allow saving these changes without errors and reflect them in the patient interface immediately.
Multi-language Support Backend
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User Story
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As a system administrator, I want to ensure that the translation backend can handle requests for multiple languages so that all patients have access to accurate appointment information in their preferred language.
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Description
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This requirement focuses on developing a robust backend that supports multi-language translations for the Interactive Translation Tool. The backend should effectively handle requests for various languages, manage translations dynamically, and ensure that all terms used within the scheduling interface are accurately represented in the selected language. A reliable database of terms will need to be created, alongside APIs for translation services, to facilitate this feature's functionality. Enhancing the backend is crucial for seamless translation support and will ensure that the tool can adapt to the diverse linguistic needs of the patient population.
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Acceptance Criteria
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User selects their language preference from a dropdown menu in the scheduling interface before booking an appointment.
Given that a user is in the scheduling interface, When they select their preferred language from the dropdown, Then the interface should update to display all terms and phrases in the selected language without page reload.
A non-English speaking patient accesses an appointment confirmation email.
Given that a patient has successfully booked an appointment in a selected language, When they receive the confirmation email, Then all appointment details and instructions within the email must be accurately translated into the chosen language.
A healthcare provider reviews patient requests that come in multiple languages.
Given that the backend supports multiple languages, When a healthcare provider accesses patient requests, Then all requests must be displayed in the language selected by the patient, ensuring information is clear and accurately translated.
The system needs to dynamically update translations based on real-time language changes by the user.
Given that a user changes their language preference while using the system, When the language is updated, Then all displayed terms and phrases should instantly refresh to reflect the new language setting without requiring a log out or refresh.
Translation accuracy is verified by a bilingual quality assurance tester.
Given that a quality assurance tester is reviewing translations in the system, When they compare translations against a trusted source, Then at least 95% of the key terms and phrases must match accurately, ensuring a high standard of translation quality.
A patient uses the interactive translation tool during their appointment scheduling process.
Given that a patient accesses the interactive translation tool from the scheduling interface, When they input terms or phrases that require translation, Then the tool should return accurate translations within 2 seconds for immediate assistance.
The backend successfully handles API requests for translations from various healthcare systems using Schedulify.
Given that a request for translation is made via the API by a connected healthcare system, When the backend processes that request, Then it must return the correct translation in the requested language within 1 second, ensuring efficiency in communication.
Feedback in Preferred Language
Allows patients to provide feedback on their scheduling experiences in their chosen language. By enabling multilingual feedback collection, healthcare providers gain insights into patient satisfaction from a diverse audience, allowing for tailored improvements to services and communication strategies.
Requirements
Multilingual Feedback Collection
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User Story
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As a patient, I want to provide feedback on my scheduling experience in my preferred language so that I can express my opinions clearly and ensure my feedback is understood by the healthcare provider.
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Description
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The feedback in preferred language requirement enables patients to submit feedback regarding their scheduling experiences in their chosen language. This functionality not only enhances user engagement but also ensures inclusivity, catering to a diverse patient demographic. By supporting multiple languages, healthcare providers can gather valuable insights on patient satisfaction and areas for improvement, allowing for more effective communication and service delivery tailored to a variety of cultural contexts. This feature integrates seamlessly with the Schedulify platform to provide a unified experience across languages, thereby improving overall workflow and enhancing patient-provider relationships.
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Acceptance Criteria
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Multilingual feedback submission for a patient who speaks Spanish and wants to provide their feedback in their native language after an appointment.
Given a patient has logged into their Schedulify account, when they select the feedback option, then they should be able to choose Spanish as their preferred language and successfully submit feedback in Spanish without errors.
Collection of feedback in multiple languages during peak hours when many patients provide feedback simultaneously.
Given multiple patients are submitting feedback at the same time, when they choose their preferred language, then the system should still accept and record all feedback submissions correctly in the selected languages without any data loss.
A healthcare provider reviewing collected feedback in various languages on the Schedulify platform.
Given a healthcare provider accesses the feedback section, when they filter feedback by language, then they should be able to view and read feedback submissions accurately in all languages supported by the system.
Patient attempts to provide feedback in a language not supported by Schedulify's feedback collection system.
Given a patient selects a language not supported, when they attempt to submit feedback, then they should receive an appropriate error message indicating that their language is not supported and be offered alternative options.
Functional testing of the language dropdown for selecting preferred feedback language in the system.
Given the patient is on the feedback submission page, when they click the language dropdown menu, then they should see all available languages for selection, including English, Spanish, French, and others as outlined in the requirement.
Ensuring that automated email notifications about feedback receipt are sent in the patient's selected language.
Given a patient submits feedback in French, when the system processes the feedback submission, then the confirmation email sent to the patient should be in French, confirming receipt of their feedback.
Testing the integration of the multilingual feedback collection feature with existing appointment scheduling workflows.
Given the integration of feedback collection with appointment management, when a patient submits feedback immediately after scheduling, then the feedback should be accurately linked to the specific appointment and logged in their user profile regardless of language.
Language Preference Setting
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User Story
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As a patient, I want to set my preferred language in the system so that I can easily understand all communications and provide feedback efficiently.
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Description
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The language preference setting allows patients to choose their preferred language within the Schedulify interface. This feature ensures that every interaction within the application is user-friendly and tailored to individual needs, making it easier for patients to navigate scheduling options and provide feedback. By allowing patients to set their language preferences, Schedulify enhances user satisfaction and reduces frustration, ultimately leading to a higher rate of feedback submission and improved overall patient engagement. This setting will sync with the feedback collection system to ensure all feedback is gathered in the correct language.
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Acceptance Criteria
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Patient selects their preferred language upon first login to the Schedulify interface.
Given a new patient logs into Schedulify for the first time, when prompted to select their preferred language, then the patient should see a list of available languages in the interface, and their selected language should be confirmed and applied instantly throughout the app.
Patient changes their language preference within their account settings after initial setup.
Given a patient has already selected a language, when they navigate to account settings and change the language preference, then the application should instantly update to display the new language across all relevant sections and confirm the change to the patient.
Feedback is collected from patients in their selected language after scheduling an appointment.
Given a patient completes an appointment and receives a feedback request, when they provide feedback in their chosen language, then the feedback should be accurately logged in the system and reflect the patient’s language preference without errors.
Healthcare provider reviews feedback collected from patients in various languages.
Given a healthcare provider accesses the feedback collection dashboard, when they filter feedback by language, then the system should display only the feedback submitted in the selected language, ensuring accurate and relevant insights.
Notifications and reminders are sent to patients in their preferred language.
Given a patient has set their language preference, when the system sends appointment reminders or notifications, then the content of the messages should be correctly translated and delivered in the patient's selected language as per their preferences.
Testing the linguistic accuracy of the translated feedback prompts in the application.
Given the application supports multiple languages, when the feedback prompts are displayed in different languages, then they should be grammatically correct, culturally relevant, and understandable to the patients using those languages.
Patient provides feedback anonymously in their chosen language.
Given a patient wants to provide feedback without revealing their identity, when they submit feedback in their selected language, then the system should accept the feedback without requiring personal identification, ensuring the language preference is maintained for analysis.
Real-Time Translation for Feedback
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User Story
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As a healthcare provider, I want to read patient feedback in my preferred language so that I can understand their concerns and improve the scheduling process accordingly.
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Description
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Implement a real-time translation feature that automatically translates patient feedback submitted in various languages into a default language (e.g., English) for healthcare providers. This functionality will ensure that all feedback is accessible and actionable, regardless of the original language used by the patient. By providing translations, Schedulify enables healthcare providers to quickly understand patient sentiments and make informed decisions based on comprehensive feedback data. The translation service should utilize reliable natural language processing tools to maintain the accuracy and context of the feedback.
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Acceptance Criteria
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Patient submits feedback about their scheduling experience in Spanish, and the system translates the feedback to English for healthcare providers.
Given a patient submits feedback in Spanish, when the feedback is submitted, then the system should automatically translate the feedback to English and store it in the database.
Healthcare provider accesses a report of patient feedback in English and reviews the translated comments.
Given a healthcare provider accesses the feedback report, when they view comments submitted in other languages, then all comments should display in English as translated by the system.
Patient submits feedback with mixed-language input (e.g., a combination of English and French) and expects accurate translations for both parts.
Given a patient submits feedback with mixed languages, when the feedback is submitted, then the system should accurately translate and separate the content for each language into English.
A healthcare provider reviews the translated feedback and measures the sentiment based on the provided translations.
Given a healthcare provider reviews the translated feedback, when they analyze the sentiment, then the sentiment score should be reflective of the original feedback context.
The system encounters a feedback submission in a language not supported by the translation feature, and it should handle this gracefully.
Given a patient submits feedback in an unsupported language, when the feedback is submitted, then the system should notify the patient that translation is unavailable and provide alternative ways to submit feedback.
Feedback submitted through mobile and web platforms should be translated seamlessly to ensure consistency across devices.
Given a patient submits feedback via web or mobile, when they submit the feedback, then the translation should occur instantly, and results should be consistent across all platforms.
A healthcare provider provides feedback on the translation accuracy after reviewing patient feedback translations.
Given a healthcare provider reviews translated feedback, when they rate the translation accuracy, then the system should allow them to submit their ratings for continuous improvement of the translation feature.
Feedback Categorization by Language
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User Story
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As a healthcare administrator, I want to analyze feedback based on the language submitted so that I can identify specific areas for improvement for different patient groups.
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Description
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This requirement involves developing a system that categorizes and organizes patient feedback based on the language it was submitted in. This categorization will allow healthcare providers to analyze feedback trends across different language groups and identify specific areas of improvement that may be language or culture-specific. By organizing feedback in this manner, Schedulify can help healthcare providers tailor their services to better meet the needs of diverse patient populations.
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Acceptance Criteria
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Patient submits feedback in multiple languages through the Schedulify platform.
Given that the patient is using the feedback form, when they select their preferred language and submit feedback, then the feedback should be categorized and stored in the corresponding language category within the system's database.
Healthcare provider accesses feedback summary reports filtered by language.
Given that the healthcare provider is on the feedback analysis dashboard, when they select a language filter, then the report should display only the feedback submitted in that specific language with accurate categorization.
Patient feedback in different languages is analyzed for sentiment and trends.
Given that feedback has been collected in multiple languages, when the analysis tool is used, then the system should successfully categorize feedback into positive, negative, and neutral sentiments by language, generating accurate trend reports.
The system automatically generates notifications for healthcare providers based on feedback trends in specific languages.
Given that feedback is categorized by language, when a language group receives an increase in negative feedback trends, then the system should notify the healthcare provider of this significant change for their attention and action.
Administrators manage feedback language settings to include additional languages as needed.
Given that the administrator is configuring the system settings, when they add a new supported language, then the system should allow feedback submission in this new language without any disruption to existing functionality.
System performance and response times are maintained when processing feedback in multiple languages.
Given that feedback is being submitted in various languages simultaneously, when the system processes these submissions, then the average processing time should not exceed 2 seconds per feedback entry under standard load conditions.
Healthcare providers can easily understand and interpret feedback from diverse language speakers.
Given that feedback is collected and categorized by language, when healthcare providers access the feedback for review, then the summaries should provide clear insights and trends in a language they understand, using translations when needed.
Enhanced Reporting Features
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User Story
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As a healthcare provider, I want to view reports on patient feedback in various languages so that I can understand the concerns of all my patients and enhance my services.
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Description
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Develop enhanced reporting features that allow healthcare providers to generate reports based on multilingual feedback. These reports should offer insights into patient satisfaction levels, common challenges faced by patients from different linguistic backgrounds, and overall engagement metrics. By utilizing multilingual feedback reports, providers can make data-driven decisions and implement targeted improvements to their scheduling processes and communication strategies, ultimately leading to better patient care and satisfaction.
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Acceptance Criteria
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Healthcare provider generates a report on patient feedback collected in multiple languages after a scheduling period.
Given that the provider has collected at least 100 feedback responses in three different languages, When the provider requests a multilingual feedback report, Then the system should generate a report that includes satisfaction levels, common challenges, and engagement metrics for each language.
A healthcare provider reviews the detailed multilingual feedback report with insights on patient satisfaction levels.
Given that the feedback report is accessible by the healthcare provider, When the provider accesses the report, Then they should be able to view satisfaction levels segmented by language and a summary of common challenges faced by patients.
The system displays actionable insights from multilingual feedback reports to healthcare providers.
Given that a feedback report has been generated, When the healthcare provider views the report, Then the system should display at least three actionable insights based on the feedback received from patients in different languages.
Healthcare providers need to filter multilingual feedback reports by date range and language.
Given that a feedback report exists, When the provider applies a date range and selects a specific language, Then the system should filter the report data accordingly, reflecting only the feedback received within the selected parameters.
A healthcare provider shares a multilingual feedback report with their team for review and discussion.
Given that the provider wants to share a feedback report, When they select the share option, Then the system should allow sending the report via email and provide a link for access within the system to other team members.
Healthcare providers track the improvement in patient satisfaction after implementing changes based on feedback.
Given that changes have been implemented based on feedback insights, When the provider generates a follow-up report three months later, Then the report should reflect any changes in patient satisfaction levels compared to the previous report.
Virtual Care Dashboard
A comprehensive dashboard providing healthcare providers with a snapshot of all telehealth activities, including upcoming appointments, patient engagement metrics, and real-time analytics. This feature empowers providers to manage their virtual practices efficiently, enhancing oversight and ensuring a proactive approach to patient care.
Requirements
Appointment Analytics
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User Story
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As a healthcare provider, I want to access detailed analytics on patient appointments so that I can identify trends and improve scheduling effectiveness.
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Description
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The Appointment Analytics feature provides healthcare providers with detailed reporting on patient appointments, including metrics such as no-show rates, cancellations, and rescheduling trends. This functionality allows providers to analyze appointment data over time, identify issues, and make informed decisions to improve patient scheduling practices. By integrating this feature into Schedulify, healthcare professionals can gain insights into patient behavior, enhancing their ability to manage appointments effectively and reduce administrative burdens associated with missed appointments.
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Acceptance Criteria
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Healthcare providers need to access their appointment analytics dashboard to view trends in patient no-show rates over the previous quarter during their weekly review meeting.
Given the healthcare provider is logged into Schedulify, When they navigate to the Appointment Analytics section, Then they should see a detailed report of no-show rates segmented by week, along with percentage changes compared to the previous quarter.
A healthcare provider wants to analyze the reasons behind patient cancellations for upcoming appointments in order to improve rescheduling protocols.
Given the healthcare provider selects the cancellation metrics in the Appointment Analytics dashboard, When they apply filters for date ranges and appointment types, Then the dashboard should display a comprehensive list of cancellations with reasons and patterns identified over the selected period.
A provider needs to generate a monthly report summarizing patient rescheduling trends to present in the monthly board meeting.
Given the healthcare provider accesses the Appointment Analytics feature, When they select the 'Generate Report' option for rescheduling trends for the past month, Then the system should produce a downloadable PDF report summarizing the total rescheduled appointments, reasons, and trends over the last month.
During a workflow review, healthcare administrators analyze historical appointment data to inform future scheduling practices and reduce no-shows.
Given the administrator has access to the Appointment Analytics, When they review the historical data on appointment metrics, Then they should be able to view insights on patterns of patient behavior, including peak cancellation times and frequent no-show patients.
A healthcare provider utilizes the Appointment Analytics to assess the effectiveness of newly implemented appointment reminder strategies.
Given the healthcare provider has set up appointment reminders, When they view the no-show and cancellation metrics following a month of reminders, Then they should see a measurable decrease in no-show rates and cancellations as compared to the previous month without reminders.
A provider reviews patient engagement metrics associated with telehealth appointments to evaluate compliance with new scheduling tools.
Given the healthcare provider accesses the virtual care dashboard, When they filter for engagement metrics related to telehealth appointments, Then the dashboard displays average patient attendance, no-show rates, and engagement levels compared to traditional in-office appointments.
Patient Engagement Notifications
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User Story
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As a patient, I want to receive timely reminders and updates about my appointments so that I can stay informed and prepared.
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Description
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This requirement introduces automated patient engagement notifications that can be sent via SMS or email. Notifications will remind patients of their upcoming appointments, provide pre-visit instructions, and inform them of any changes. This feature aims to enhance patient accountability and reduce no-shows by ensuring that patients are informed and prepared for their appointments. The integration of this feature within Schedulify will improve patient-provider communication and enhance the overall patient experience.
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Acceptance Criteria
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Automated SMS Reminders for Upcoming Appointments
Given a patient is scheduled for an appointment, when the appointment date is 24 hours away, then an SMS reminder is sent to the patient's registered mobile number.
Automated Email Notifications with Pre-Visit Instructions
Given a patient has an upcoming appointment, when the appointment is confirmed, then an email with pre-visit instructions is sent to the patient's registered email address.
Notification for Appointment Changes
Given a patient has an appointment scheduled, when the appointment is rescheduled or canceled, then a notification is sent via SMS and email to the patient informing them of the change.
Patient Confirmation of Appointment Notifications
Given a patient receives an appointment reminder, when the patient replies to the SMS or email notification, then the system updates the patient's status to confirmed for the appointment.
Tracking Patient Engagement Metrics
Given the patient engagement notifications feature is implemented, when a notification is sent, then metrics such as delivery status, open rates, and response rates are recorded for analysis.
User Interface for Managing Notifications
Given the healthcare provider is using the Virtual Care Dashboard, when they navigate to the notifications section, then they should be able to view, edit, and delete notification templates.
Integration with Existing Communication Systems
Given the Schedulify platform is in use, when the patient engagement notifications are triggered, then they must seamlessly integrate with existing SMS and email communication systems without delays or errors.
Telehealth Integration
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User Story
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As a healthcare provider, I want to integrate telehealth services with Schedulify so that I can easily manage virtual appointments.
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Description
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The Telehealth Integration requirement involves syncing Schedulify with various telehealth platforms to allow seamless virtual visits. This feature will enable healthcare providers to schedule, conduct, and manage telehealth appointments directly within the Schedulify dashboard. By integrating telehealth services, providers can offer flexibility and convenience to their patients, leading to enhanced satisfaction and increased access to care. This feature is critical as it supports the growing shift towards virtual healthcare solutions.
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Acceptance Criteria
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User schedules a telehealth appointment through the Schedulify dashboard with integration to external telehealth platforms.
Given the user is logged into the Schedulify dashboard, When they select a patient and choose a telehealth appointment, Then the appointment should be successfully scheduled in both Schedulify and the external telehealth platform with accurate time and date.
Healthcare providers access the virtual care dashboard to view all upcoming telehealth appointments and their status.
Given the provider is on the virtual care dashboard, When they view the list of telehealth appointments, Then all upcoming appointments should be displayed with the correct patient information and appointment times.
Healthcare providers conduct a telehealth appointment directly from the Schedulify dashboard.
Given the provider has an upcoming telehealth appointment scheduled, When they click on the appointment link in the dashboard at the scheduled time, Then they should be redirected to the telehealth platform and connected to the patient without any errors.
User receives automated reminders for scheduled telehealth appointments.
Given a telehealth appointment is scheduled, When the reminder notification is sent 24 hours prior, Then both the provider and the patient should receive the reminder via their selected communication method (email/SMS).
Provider reviews patient engagement metrics within the virtual care dashboard after a telehealth session.
Given a telehealth appointment has concluded, When the provider accesses the engagement metrics, Then they should see data such as duration of the session, patient participation rate, and follow-up activities suggested based on the appointment outcome.
Schudulify integrates real-time analytics to monitor telehealth appointment statistics.
Given telehealth appointments are being conducted, When the provider opens the analytics section of the dashboard, Then the system should display key metrics such as total appointments scheduled, average no-show rates, and patient demographics in real-time.
User Role Management
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User Story
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As an administrator, I want to manage user roles and permissions so that I can ensure appropriate access to sensitive data.
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Description
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This requirement outlines the need for a user role management system that allows administrators to define and control user permissions within the Schedulify platform. This feature will enable healthcare organizations to manage access levels for different users based on their roles, ensuring data security and compliance with health regulations. By implementing this functionality, Schedulify can support various user types, such as administrators, providers, and support staff, tailoring access to specific functionalities according to the needs of the organization.
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Acceptance Criteria
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Administrator creates a new user role for support staff within the Schedulify platform.
Given the administrator is logged into the Schedulify platform, When they navigate to the user role management section, and select 'Create New Role', Then the system should allow the administrator to define permissions such as view, edit, and delete for the support staff role.
A provider attempts to access patient records with insufficient permissions.
Given a provider is logged in with limited permissions, When they attempt to access patient records, Then the system should display an 'Access Denied' message and prevent access to sensitive patient data.
Administrator modifies the permissions of an existing user role.
Given the administrator is logged into the Schedulify platform, When they select an existing user role to edit, and make changes to the permissions, Then the system should save the changes and apply them to all users assigned to that role.
Support staff logs in and views their available functionalities.
Given the support staff user is logged into the Schedulify platform, When they navigate to their dashboard, Then they should only see functions that their role has permissions for, such as view-only access to appointments and limited patient information.
Healthcare organization reviews role-based access compliance with regulations.
Given the organization is preparing for an audit, When they generate a report on user roles and their permissions from the Schedulify platform, Then the report should accurately reflect all current user roles and their respective permissions for compliance verification.
Administrator deletes a user role that is no longer necessary.
Given the administrator is logged into the Schedulify platform, When they select a user role to delete from the user role management section, Then the system should confirm deletion and ensure that no users are associated with the deleted role.
Real-time Calendar Synchronization
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User Story
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As a healthcare provider, I want my appointments to sync in real-time across devices so that I can manage my schedule accurately.
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Description
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The Real-time Calendar Synchronization feature ensures that all appointments scheduled in Schedulify are instantly updated across all user devices and integrated calendar systems. This functionality is crucial for preventing double-bookings and ensuring that healthcare providers have an accurate view of their schedules at all times. By providing real-time updates, healthcare professionals will have more confidence in their appointment management, leading to better patient interactions and reduced scheduling errors.
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Acceptance Criteria
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Appointment scheduled and updated by a healthcare provider.
Given a healthcare provider schedules an appointment in Schedulify, When the appointment is confirmed, Then the appointment should be visible in all linked calendars within 30 seconds.
Appointment changed by a patient through self-scheduling.
Given a patient modifies their appointment using the self-scheduling feature, When the change is saved, Then the updated appointment should be reflected in the provider's calendar in real-time within 30 seconds.
Multiple users accessing the calendar simultaneously.
Given multiple healthcare providers access the calendar at the same time, When an appointment is added, Then all users should receive a real-time notification of the new appointment and see the updated schedule without delay.
Syncing with third-party calendar applications.
Given Schedulify is integrated with external calendar applications (e.g., Google Calendar), When an appointment is scheduled or updated, Then the changes should automatically sync to the external calendar within 30 seconds.
Handling of scheduling conflicts.
Given two different healthcare providers attempt to book overlapping appointments, When the second appointment is attempted to be saved, Then the system should display a conflict error and prevent the booking.
Cancellation of an appointment with notifications.
Given a patient cancels their appointment, When the cancellation is processed, Then the provider and patient should receive instant notifications about the cancellation, and the calendar should reflect the change within 30 seconds.
Real-time update validation for all users.
Given changes are made to any appointments in Schedulify, When these changes occur, Then all authorized users should be able to see the updates on their devices within 30 seconds without refreshing the application.
Customizable Dashboard Widgets
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User Story
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As a healthcare provider, I want to customize my dashboard with relevant widgets so that I can focus on the most important information for my practice.
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Description
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This requirement focuses on offering customizable dashboard widgets that allow healthcare providers to personalize their Virtual Care Dashboard based on their preferences and needs. Users can choose which metrics to display, such as appointment counts, patient feedback scores, and upcoming tasks. This flexibility will empower providers to prioritize information that matters most to them, improving their daily workflow and ensuring they have the necessary insights readily available for patient care.
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Acceptance Criteria
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Healthcare providers can customize their dashboard layout by selecting from a variety of widgets that display different metrics.
Given a logged-in healthcare provider, when they access the Virtual Care Dashboard, then they should be able to drag and drop widgets to arrange their dashboard layout as per their preference.
Providers can choose from various metrics to display within their dashboard widgets, enhancing their focus on pertinent information.
Given a healthcare provider has accessed the customization settings, when they select metrics such as appointment counts and patient feedback scores, then those metrics should appear in the designated widgets on the dashboard.
Providers need the ability to save their customized dashboard settings for future sessions.
Given a healthcare provider has customized their dashboard, when they save their settings, then the next time they log in, their dashboard should display exactly as they saved it previously.
Providers want to adjust the size or format of individual dashboard widgets based on their preferences.
Given a healthcare provider is in the dashboard customization view, when they adjust the size of a widget or change its format, then the widget should immediately reflect those changes on the dashboard.
Healthcare providers should receive a confirmation when their dashboard customization has been successfully applied.
Given a healthcare provider has made changes to their dashboard settings, when they click 'Save', then a confirmation message should appear indicating their settings have been updated successfully.
Providers should be able to reset their dashboard to the default settings if needed.
Given a healthcare provider is on their customized dashboard, when they choose to 'Reset to Default', then the dashboard should revert to its original state, displaying the default widgets and metrics.
Integrated Video Conferencing
A built-in video conferencing solution that allows healthcare providers to connect with patients directly within the Schedulify platform. This feature ensures high-quality and secure virtual consultations without the need for external tools, enhancing the user experience by simplifying access and maintaining privacy.
Requirements
Video Conferencing Integration
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User Story
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As a healthcare provider, I want to conduct virtual consultations with my patients directly through Schedulify so that I can streamline my workflow and ensure a secure, private environment for my patients.
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Description
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Implement an integrated video conferencing solution that enables healthcare providers to conduct secure, high-quality virtual consultations directly within the Schedulify platform. This requirement focuses on allowing practitioners to connect with patients without needing external tools, thus streamlining the consultation process. The integration should ensure compliance with healthcare regulations for patient privacy and data security. Additionally, it should support features such as screen sharing, recording of sessions for future reference, and a waiting room function to manage patient flow during video calls.
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Acceptance Criteria
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Healthcare provider initiates a video consultation with a patient using the Schedulify platform.
Given the healthcare provider has logged into the Schedulify platform, when the provider selects a patient from their schedule and initiates the video call, then the patient should receive a notification to join the call within 1 minute, and the video stream should establish successfully with no interruptions.
Patient joins a scheduled video consultation through Schedulify.
Given the patient has received a notification for the video consultation, when the patient clicks on the link provided in the notification, then the patient should enter the virtual waiting room before being admitted to the call by the provider within 2 minutes.
Provider utilizes screen sharing during a video consultation to enhance patient understanding.
Given the provider is in an active video consultation, when they select the screen sharing option, then the patient should be able to see the shared screen without any lag or quality loss during the session.
Recording of a video consultation for future reference by the provider.
Given the video consultation is ongoing, when the provider initiates the recording feature, then the recording should start without affecting the quality of the video feed, and the provider should receive a notification that recording is active.
Ensuring compliance with healthcare regulations during video consultations.
Given the healthcare provider is preparing for a video consultation, when they conduct the consultation, then the system must confirm that the encryption protocols for video and audio transmission meet HIPAA compliance standards, and an audit log should be generated for each session.
Patient exits the video consultation session early.
Given that the video consultation is in progress, when the patient chooses to exit, then the provider should receive a notification of the patient's exit, and the consultation should automatically end after 1 minute of the patient being disconnected.
Managing patient flow in a virtual waiting room prior to consultations.
Given that multiple patients are in the virtual waiting room, when the provider initiates a call, then the system should allow the provider to admit one patient at a time and notify the others in the waiting room about their position in the queue.
User Authentication and Security Measures
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User Story
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As a patient, I want to ensure that my virtual consultations are secure and my personal information is protected, so that I can have peace of mind when accessing care online.
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Description
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Develop robust user authentication and security protocols for the video conferencing feature to protect sensitive patient information. This includes implementing OAuth 2.0 for secure access, end-to-end encryption for video calls, and session management to monitor and control user access. Additionally, it should include features like two-factor authentication for both patients and providers to further enhance security and compliance with HIPAA and other relevant healthcare regulations.
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Acceptance Criteria
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User attempts to access the video conferencing feature within Schedulify without valid authentication credentials.
Given a user is not logged in, when they try to access the video conferencing feature, then they must be redirected to the login page and receive an error message indicating that authentication is required.
Healthcare provider initiates a video call with a patient after successful authentication.
Given a provider is logged in and has selected a patient for a video consultation, when they click 'Start Video Call', then a secure video session should initiate with end-to-end encryption in place, and both user roles should have video and audio access.
Patient receives and completes two-factor authentication prior to entering the video conference.
Given a patient is logged in to Schedulify and has requested to join a video consultation, when they are prompted for two-factor authentication, then they must successfully enter the verification code sent to their registered mobile device to access the video call.
Healthcare provider is logged out of the video conferencing session after a defined period of inactivity.
Given a provider is in a video call, when they remain inactive for 15 minutes, then they should automatically be logged out of the session, and the call should securely end to protect patient information.
System logs all authentication attempts to ensure compliance with security policies.
Given any user attempts to log in or access the video feature, when the authentication process is completed, then a record of the login attempt, including timestamp and IP address, must be logged to the system for auditing purposes.
User tries to access a video call using an outdated version of the application.
Given a user opens Schedulify with an outdated application version, when they attempt to start a video call, then they should receive a notification to update the application to the latest version to ensure security and functionality. The access should be blocked until the update is completed.
Real-Time Call Quality Monitoring
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User Story
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As a healthcare provider, I want to monitor the quality of my video calls in real-time, so that I can troublesh