ListTrust

Community Forum

An interactive space where tenants can connect, share experiences, and discuss community-related topics. This feature fosters a sense of belonging by allowing tenants to post questions, offer advice, and engage in conversations, enhancing overall tenant satisfaction and community spirit.

Requirements

User Registration

"As a new tenant, I want to register for the Community Forum so that I can participate in discussions and connect with my neighbors."

Description

The User Registration requirement enables new tenants to create accounts on the Community Forum. This feature allows tenants to input their personal information, set their usernames, and choose passwords to securely access the platform. The web form must validate entries to ensure data integrity and provide feedback to users in case of errors. By facilitating a seamless and secure registration process, this requirement enhances user onboarding and participation in community discussions, leading to a more engaged tenant base.

Acceptance Criteria

New tenant successfully completes registration on the Community Forum.

Given a new tenant accesses the registration form, when they correctly fill out all required fields and submit, then their account should be created, and they should receive a confirmation email.

Tenant submits incomplete information during registration.

Given a new tenant accesses the registration form, when they submit the form with missing information, then they should receive clear error messages indicating the specific fields that need to be completed.

Tenant attempts to use a username that is already taken.

Given a new tenant is creating an account, when they choose a username that is already in use, then they should receive an immediate error notification and be prompted to select a different username.

Tenant creates an account with a password that does not meet security requirements.

Given a new tenant fills out the registration form, when they enter a password that is too short or lacks necessary complexity, then they should receive an error notification that explains the password requirements clearly.

Tenant successfully logs in after registering.

Given a tenant has completed registration and received a confirmation email, when they enter their credentials on the login page, then they should be able to access their account without any issues.

Tenant requests a password reset after registration.

Given a registered tenant has forgotten their password, when they request a password reset via email, then they should receive a reset link that allows them to securely set a new password.

Discussion Threads Creation

"As a tenant, I want to create discussion threads so that I can share my experiences and seek advice from others in my community."

Description

The Discussion Threads Creation requirement allows registered tenants to initiate new conversation threads on the forum. Users can title their threads and provide context or questions to stimulate discussion. This feature must include tools for formatting text, attaching images, and tagging relevant topics to enhance thread visibility and engagement. By empowering tenants to initiate discussions, this requirement promotes active participation and enriches the community experience.

Acceptance Criteria

Tenant initiates a discussion thread on the Community Forum to ask for maintenance recommendations from other tenants.

Given a registered tenant is logged into the Community Forum, when they click on 'Create New Thread', then they must be able to enter a title, description, and attach images in the thread.

Tenant creates a discussion thread with formatted text to enhance readability and engagement.

Given a tenant is creating a new discussion thread, when they use text formatting options (bold, italics, bullet points), then the formatted text should display correctly in the thread preview.

Tenant tags a relevant topic while creating a discussion thread to increase thread visibility.

Given a tenant is filling out the new thread creation form, when they select one or more tags from the available options, then those tags should be saved and displayed with the thread upon submission.

A registered tenant wants to upload an image while creating a discussion thread.

Given a tenant is initiating a new discussion thread, when they choose to attach an image, then the image should upload successfully and appear within the thread created.

Tenant checks the response to their created thread to see if other tenants have engaged in the discussion.

Given a tenant created a discussion thread, when they navigate back to the forum after some time, then they should see any responses or comments made by other tenants under their thread.

Comment Functionality

"As a tenant, I want to comment on discussion threads so that I can engage with my neighbors and share my thoughts."

Description

The Comment Functionality requirement enables users to reply to existing discussion threads, fostering engagement through conversation. Tenants should be able to post comments, edit or delete their replies, and react to others’ comments with likes or emojis. This feature must maintain a clear structure that allows easy navigation through discussions. By allowing tenants to engage directly with one another, this requirement strengthens community ties and enhances tenant satisfaction.

Acceptance Criteria

Tenants can reply to existing discussion threads in the Community Forum to contribute to ongoing conversations.

Given a tenant is viewing a discussion thread, when they type a comment in the reply box and submit, then their comment should appear as part of the thread and be visible to all users.

Tenants can edit their previously submitted comments to correct errors or update information.

Given a tenant has posted a comment, when they select the edit option for their comment, then they should be able to modify the text and save the changes, and the updated comment should reflect immediately in the thread.

Tenants can delete their comments if they choose to remove their input from the discussion.

Given a tenant has posted a comment, when they select the delete option for their comment, then they should receive a confirmation prompt, and upon confirming, the comment should be removed from the thread and no longer visible to others.

Tenants can react to others' comments to express their opinions and feelings.

Given a tenant is viewing a discussion thread, when they click on the like button or select an emoji reaction for a comment, then their reaction should be registered and displayed next to the comment immediately.

Tenants can navigate through discussions easily to find topics of interest.

Given a tenant is in the Community Forum, when they use the search function or click on discussion categories, then they should be able to quickly access relevant threads based on keywords or selected categories.

The interface clearly displays the number of comments and reactions on each thread to indicate engagement levels.

Given a discussion thread exists in the Community Forum, when a tenant views the thread, then the total count of comments and reactions should be visible prominently at the top of the thread.

Notifications for new replies to a tenant's comments keep users informed and engaged.

Given a tenant has posted a comment on a thread, when another user replies to that comment, then the original poster should receive a notification indicating a new reply has been made.

Search and Filter Options

"As a tenant, I want to search for specific topics within the Community Forum so that I can quickly find relevant information and discussions."

Description

The Search and Filter Options requirement provides tenants with tools to efficiently find relevant discussion threads and comments within the Community Forum. Users should be able to search by keywords, tags, or dates, and apply filters to narrow down their results. This feature is critical for enhancing user experience, allowing tenants to easily access information and discussions that matter most to them, thereby increasing forum usage and tenant engagement.

Acceptance Criteria

Tenant is looking for information on maintenance issues discussed in the Community Forum. They enter a keyword pertaining to a specific maintenance topic in the search bar.

Given a tenant is logged into the Community Forum, when they input a keyword related to maintenance in the search bar and hit 'search', then relevant discussion threads and comments containing that keyword should be displayed in the results.

A tenant wants to find discussions from a specific month about community events. They navigate to the search filter options to apply date filters.

Given a tenant is on the Community Forum page, when they select the filter options and set a date range for a specific month, then the forum should only display threads and comments from that selected date range.

A tenant wishes to find threads that have been tagged with 'urgent'. They use the tagging feature to filter discussions.

Given a tenant is browsing the Community Forum, when they apply the 'urgent' tag filter, then only the discussion threads that have been tagged as 'urgent' should be shown in the results.

A new tenant wants to explore previous discussions about tenant rights. They utilize the search feature to find relevant threads.

Given a new tenant is logged in, when they enter 'tenant rights' into the search field, then the system must return all threads and comments relevant to tenant rights discussions within the Community Forum.

A tenant is interested in finding discussions related to their specific apartment unit. They execute a search with the apartment number included.

Given a tenant has access to the Community Forum, when they search using their apartment number, then the results should display all discussions that mention that specific apartment number.

Moderation Tools

"As a moderator, I want to have tools to manage discussions and enforce community guidelines so that the forum remains a safe space for all tenants."

Description

The Moderation Tools requirement equips administrators and moderators with features to manage the Community Forum effectively. This includes the ability to delete inappropriate comments, suspend or ban users, and approve discussion threads before they go live. These tools should ensure that the forum remains a safe and welcoming environment for all tenants. By providing robust moderation capabilities, this requirement protects community integrity and supports positive engagement.

Acceptance Criteria

Moderators review comments that are reported by users in the Community Forum for inappropriate content.

Given a reported comment, When a moderator accesses the moderation tools, Then the moderator can view the comment, take action to delete or edit the comment, and notify the user of the action taken.

Administrators need to manage user accounts to maintain a welcoming forum environment.

Given a user account that has violated community guidelines, When an administrator selects the user's profile, Then the administrator can see options to suspend or permanently ban the user, with confirmation prompts before action is taken.

Moderators want to ensure discussions are relevant and constructive before they become visible to the community.

Given a new discussion thread submitted by a user, When a moderator reviews the thread, Then the moderator can approve or reject the thread before it goes live, with feedback provided to the user in case of rejection.

Moderators oversee community interactions to maintain positive engagement among tenants.

Given a thread with multiple comments, When a moderator identifies a negative interaction, Then they can delete specific comments and issue warnings to users involved.

Administrators aim to regularly review unapproved threads to ensure timely responses to community questions.

Given a list of unapproved discussion threads, When an administrator accesses the moderation dashboard, Then they can filter and sort threads based on submission date and user activity.

Moderators need to keep track of user behavior and moderation actions to improve community policies and guidelines over time.

Given a logged action by a moderator, When a moderation action is taken, Then the system logs the action details, including the user affected, action type, and timestamp for future reviews.

Users report inappropriate comments, and moderators need to address these quickly to maintain forum integrity.

Given multiple reports on a comment, When a moderator reviews the report, Then the moderator can view the report details and decide to take action within 15 minutes of the report being generated.

Event Calendar

A dynamic calendar that showcases upcoming community events, workshops, and activities organized by property managers. This feature encourages tenant participation and strengthens neighborly relationships by keeping everyone informed and engaged with what's happening in the community.

Requirements

Interactive Event Listings

"As a tenant, I want to view upcoming community events and workshops so that I can engage with my neighbors and participate in activities that interest me."

Description

The Event Calendar feature will include interactive event listings, allowing tenants to view upcoming community events, workshops, and activities in a visually engaging format. Each event listing will provide details such as date, time, location, and a brief description of the event. Tenants can click on events to RSVP or save them to their personal calendars, fostering participation. This feature will integrate seamlessly with the existing tenant dashboard, ensuring easy access and visibility. It enhances community engagement by encouraging tenants to participate in local activities and building stronger connections among residents.

Acceptance Criteria

Event Listing Display for Tenants

Given a tenant views the Event Calendar, when they scroll, then they should see a list of upcoming events displayed in chronological order with event titles, dates, times, and locations clearly presented.

Interactive RSVP Functionality

Given a tenant clicks on an event listing, when they choose to RSVP, then their response should be recorded, and they should see a confirmation message with the option to save the event to their personal calendar.

Event Details Access

Given a tenant clicks on an event title, when the detailed event page loads, then it should display the event description, image (if available), location map, organizer contact information, and an RSVP button.

Integration with Tenant Dashboard

Given a tenant logs into their dashboard, when they navigate to the Event Calendar section, then they should find the calendar easily accessible without any navigation issues.

Search and Filter Events

Given a tenant wants to find specific events, when they use the search or filter options, then the calendar should return results matching their search criteria, such as event type or date range.

Reminder Notifications for Upcoming Events

Given a tenant has RSVPed to an event, when the event date is approaching, then they should receive an email and/or push notification reminder about the event.

Mobile Responsiveness of Event Calendar

Given a tenant accesses the platform on a mobile device, when they open the Event Calendar, then it should be fully functional, with no display issues, and allow for the same interactions as on desktop.

Event Reminders and Notifications

"As a tenant, I want to receive notifications for upcoming events that I am interested in so that I can stay informed and not miss out on participation."

Description

To ensure tenants do not miss out on important events, the Event Calendar will send automated reminders and notifications. Tenants can opt-in for notifications through email or in-app alerts for events they are interested in. The feature will allow customization of reminder settings, such as the frequency and method of notification (e.g., one day before, one hour before). This aspect of the feature enhances the usability of the calendar and ensures better participation by keeping tenants informed about upcoming events in a timely manner.

Acceptance Criteria

Opting into Event Notifications via Settings

Given that a tenant is logged into the ListTrust platform, when they navigate to the settings section and select 'Event Notifications', then they should be able to opt-in for notifications via email or in-app alerts for upcoming events of their choice.

Customizing Reminder Settings for Events

Given that a tenant has opted into event notifications, when they choose an upcoming event from the Event Calendar, then they should be able to customize their reminder settings to receive notifications at specified intervals (e.g., 1 day before, 1 hour before).

Receiving Notifications for Upcoming Events

Given that a tenant has opted in for notifications for a specific event, when the event date approaches based on the customized reminder settings, then the tenant should receive a notification (either via email or in-app alert) as specified in their settings.

Testing Notification Deliverability

Given that a tenant has successfully set up their notification preferences, when an event reminder is triggered, then the notification should be delivered to the tenant's specified method (email or in-app) without delay.

Tracking Tenant Engagement with Event Notifications

Given that reminders have been sent for upcoming events, when the property manager checks the engagement analytics dashboard, then they should see metrics indicating the number of notifications sent, opened, and any resulting tenant participation in the events.

Opting Out of Event Notifications

Given that a tenant is receiving event notifications, when they navigate to the settings section and select 'Event Notifications', then they should have the option to opt-out of receiving notifications for future events.

Default Notification Settings for New Tenants

Given that a new tenant logs into the ListTrust platform for the first time, when they access the Event Notifications section, then they should see default notification settings that they can choose to customize immediately.

RSVP Functionality

"As a tenant, I want to RSVP for events so that I can confirm my attendance and see who else is participating."

Description

The RSVP functionality will allow tenants to confirm their attendance at events directly within the Event Calendar. Each event will have an RSVP button where tenants can indicate whether they will attend, and possibly track how many tenants are attending. This feature will facilitate better planning for property managers by allowing them to gauge interest and prepare accordingly. Additionally, tenants will be able to see who else is attending, fostering a sense of community and encouraging engagement among residents.

Acceptance Criteria

Tenant confirms attendance at an event through the RSVP button on the Event Calendar.

Given a tenant views an event on the Event Calendar, when they click on the RSVP button and select 'Yes', then the system should record their attendance and update the attendee count for that event.

Tenant view of RSVP status for an event they have attended.

Given a tenant has RSVP'd 'Yes' to an event, when they revisit the Event Calendar, then they should see a confirmation message indicating their attendance and the names of other confirmed attendees.

Property manager reviews RSVP responses for event planning.

Given a property manager accesses the RSVP summary for an event, when they view the attendee list, then the list should accurately reflect all tenants who have confirmed their attendance and the total count should match the displayed number.

Tenant changes their RSVP response after initially confirming attendance.

Given a tenant has RSVPed 'Yes' to an event, when they click on the RSVP button again and choose 'No', then the system should update their attendance status accordingly and decrease the attendee count.

Notifications sent to tenants regarding RSVP status updates.

Given an event with an RSVP feature, when a tenant confirms or changes their RSVP, then the system should send a notification to the tenant confirming their response and providing details about the event.

Tenants can filter events by date and categories while checking the RSVP status.

Given a tenant is using the Event Calendar, when they apply filters for date or event category, then the system should display only the relevant events along with the ability to RSVP.

Admin Event Management

"As a property manager, I want to create and manage community events easily so that I can coordinate activities that engage tenants and enhance community spirit."

Description

Property managers will have the capability to create, edit, and manage events directly within the ListTrust platform. This includes setting event details, customizing settings for RSVP and notifications, and monitoring attendance. An admin dashboard will provide insights into tenant engagement and the success of events. This feature simplifies event planning for property managers and allows them to maintain a well-organized calendar that meets tenant needs effectively.

Acceptance Criteria

Admin Event Creation and Customization

Given a property manager is logged into the ListTrust platform, when they navigate to the event management section and input valid event details (title, date, time, location, description), then the event should be successfully created and reflected on the event calendar.

Admin Event Editing Functionality

Given an existing event has been created, when the property manager selects the event and updates any field (e.g., title, time, RSVP settings), then the changes should be saved and accurately displayed on the event calendar.

Admin Notification Settings Management

Given a property manager is managing an event, when they customize notification settings (e.g., RSVP reminders, event updates), then the settings should be saved and notifications should be sent to tenants as per the configurations.

Admin Attendance Monitoring Feature

Given an event has occurred, when the property manager accesses the attendance report for the event, then they should see an accurate count of attendees and a list of tenants who RSVPed.

Admin Dashboard Insights for Event Engagement

Given multiple events have taken place, when the property manager accesses the admin dashboard, then they should see analytics such as tenant engagement rates, attendance numbers, and feedback for each event.

Admin Event Deletion Capability

Given an event has been created, when the property manager chooses to delete the event, then the event should be removed from the calendar, and tenants should no longer receive any notifications related to that event.

Admin Event Recurring Setting

Given a property manager is creating an event, when they select the option for it to be recurring (e.g., weekly, monthly), then the system should create the series of events as specified and reflect all instances on the calendar.

Feedback System for Events

"As a tenant, I want to provide feedback on events I attend so that my opinions can help shape future community activities."

Description

To continually improve the community engagement process, the Event Calendar will include a feedback system where tenants can rate and provide comments after attending events. This will allow property managers to understand tenant preferences and make necessary improvements for future events. The feedback will be collected through an easy-to-use interface and reported in summary format, making it accessible for property managers to review and act upon.

Acceptance Criteria

Tenant provides feedback after attending a community event through the feedback system in the Event Calendar.

Given a tenant is logged into ListTrust, when they select an event they attended from the Event Calendar and complete the feedback form, then their feedback should be successfully submitted and acknowledged with a confirmation message.

Property manager views feedback summary report for a past event.

Given a property manager accesses the Event Calendar, when they choose to view the feedback summary for a specific event, then they should be able to see an aggregated report of all tenant ratings and comments in a user-friendly format.

Tenant submits feedback with both a rating and comments after attending an event.

Given a tenant has attended an event, when they submit feedback that includes a star rating from 1 to 5 and comments describing their experience, then the feedback should be accurately captured and stored in the system for review.

Tenant attempts to submit feedback without completing all required fields.

Given a tenant is on the feedback submission form, when they try to submit the form with missing required fields, then an error message should be displayed indicating which fields need to be completed before submission.

Property manager receives notifications for new feedback submissions.

Given a property manager is monitoring feedback for events, when a tenant submits new feedback, then the property manager should receive an email notification regarding the new submission to ensure timely review.

Tenant views previous feedback submitted for an event they attended.

Given a tenant wants to see their past feedback, when they navigate to the Event Calendar and select an event they previously attended, then they should be able to view their own submitted rating and comments in the feedback section.

Feedback data is analyzed for trends over time to improve future events.

Given the feedback collected from various events over the last six months, when a property manager accesses the analytics report, then they should be presented with insights into tenant preferences and overall satisfaction to guide future event planning.

Feedback Loop

An integrated feedback mechanism enabling tenants to share their thoughts and suggestions about the property and management services directly through the platform. This feature promotes a proactive approach to tenant satisfaction, allowing property managers to address concerns and improve services based on tenant input.

Requirements

Tenant Feedback Submission

"As a tenant, I want to provide feedback about my living experience so that the property manager can understand my concerns and improve services accordingly."

Description

This requirement enables tenants to submit feedback about their living experience directly through the ListTrust platform. The feedback mechanism should be user-friendly, allowing tenants to easily fill out a form that includes a rating system and a comments section. This functionality is crucial for allowing property managers to gather honest insights into tenant satisfaction, identify areas for improvement, and foster a culture of open communication. The collected feedback should be stored securely within the platform and be easily accessible to property managers in a structured format for analysis.

Acceptance Criteria

Tenant submits feedback after experiencing maintenance issues.

Given I am a tenant logged into the ListTrust platform, when I navigate to the feedback submission section, fill out the feedback form with a rating from 1 to 5 and add comments, then I see a confirmation message that my feedback has been submitted successfully.

Property manager reviews submitted tenant feedback for a specific property.

Given I am a property manager logged into the ListTrust platform, when I access the feedback section for a specific property, then I can view all submitted tenant feedback organized by date and rating in a structured format.

Tenant submits feedback that includes a comment longer than the character limit.

Given I am a tenant filling out the feedback form, when I attempt to submit a comment that exceeds the defined character limit, then I receive an error message indicating that the comment must be shorter and the feedback is not submitted until corrected.

Tenant checks the status of their feedback submission.

Given I am a tenant logged into the ListTrust platform, when I navigate to the feedback history section, then I can view the status of my previous feedback submissions with dates and any responses from the property manager.

Property manager analyzes overall tenant feedback for trends over a month.

Given I am a property manager accessing the analytics dashboard in the ListTrust platform, when I select the feedback analysis report for the past month, then I can see visual representations of average ratings and common themes in feedback comments.

Tenant submits feedback anonymously through the ListTrust platform.

Given I am a tenant using the ListTrust platform, when I choose the anonymous feedback submission option, then my feedback is submitted without any personally identifiable information attached, and I receive a confirmation message that it has been recorded as anonymous.

Feedback Response Management

"As a property manager, I want to respond to tenant feedback directly through the platform so that I can engage with tenants and show them that their opinions matter."

Description

This requirement focuses on enabling property managers to respond to tenant feedback efficiently through the ListTrust platform. Property managers should be able to view the feedback submissions, categorize them as resolved or pending, and respond directly to tenants via the platform. The ability to track feedback responses will enhance tenant engagement, demonstrate that management values tenant input, and can lead to improvements in satisfaction and retention rates. The system should notify tenants when their feedback has been addressed, ensuring transparency in the communication process.

Acceptance Criteria

Property manager reviewing tenant feedback submissions after a tenant has submitted a comment about maintenance issues.

Given that a tenant has submitted feedback, when the property manager accesses the feedback management section, then the manager should see all feedback submissions listed in chronological order and categorized by status (resolved, pending).

Property manager categorizing a feedback submission as resolved after addressing the tenant's maintenance issue.

Given that a feedback submission has been addressed, when the property manager marks the submission as resolved, then the system should update the status of the submission to 'resolved' and notify the tenant about the resolution via email or in-app notification.

Tenant receiving a notification after their feedback has been addressed by the property manager.

Given that a tenant's feedback has been resolved, when the property manager marks the feedback as resolved, then the tenant should receive a notification confirming that their feedback has been addressed and detailing any actions taken.

Property manager responding to tenant feedback through the ListTrust platform.

Given that a tenant has submitted feedback, when the property manager views the feedback submission, then the manager should be able to respond directly within the platform, and the response should be saved and visible in the feedback history for that tenant.

Property manager analyzing feedback trends over a specified period.

Given that multiple feedback submissions have been recorded, when the property manager accesses the analytics dashboard, then the manager should be able to filter and review feedback trends over time, including categories of feedback and response rates.

Tenant viewing their feedback history on the ListTrust platform.

Given that a tenant has submitted feedback, when the tenant accesses their profile, then they should see a history of all their feedback submissions along with the corresponding statuses and any responses from the property manager.

Analytics Dashboard for Feedback Trends

"As a property manager, I want to access an analytics dashboard to track tenant feedback trends so that I can make informed decisions to improve property management practices."

Description

This requirement entails the development of an analytics dashboard that aggregates and visualizes tenant feedback over time. Property managers should be able to analyze trends, track satisfaction scores, and identify recurring issues based on tenant feedback submissions. The dashboard will provide insights into areas that need improvement and inform strategic decision-making, contributing to enhanced property management efficiency. Visualization tools should include charts, graphs, and filtering options for a clear representation of tenant sentiment.

Acceptance Criteria

Dashboard displays the aggregated feedback data for property managers to analyze tenant sentiment over the past month.

Given the analytics dashboard is open, when the property manager selects the last month filter, then the dashboard should display aggregated feedback trends represented in a line graph with monthly satisfaction scores.

Property managers can filter tenant feedback by categories such as maintenance, amenities, and communication.

Given the analytics dashboard, when the property manager applies a filter for 'Maintenance', then the dashboard should display only the feedback submissions related to maintenance issues and show their corresponding satisfaction scores.

The analytics dashboard allows property managers to identify recurring issues based on tenant feedback.

Given that multiple feedback submissions have been recorded, when the property manager views the trend report, then the dashboard should highlight the top three recurring issues in a summary box with the number of occurrences.

Property managers can visualize feedback trends over multiple time intervals (daily, weekly, monthly).

Given the analytics dashboard, when the property manager selects 'Weekly' as the time interval, then the dashboard should show a weekly trend of tenant satisfaction scores with the ability to expand for daily details.

The dashboard includes a feature for comparing satisfaction scores across different timeframes.

Given the analytics dashboard is open, when the property manager selects two different timeframes for comparison, then the dashboard should display a comparative bar chart illustrating the differences in tenant satisfaction for those periods.

The dashboard provides clear visual representations of feedback metrics to aid in decision-making.

Given the analytics dashboard, when the property manager is viewing the feedback trends, then all graphs and charts should be clearly labeled, with legends and percentages displayed for transparency.

Feedback Notification System

"As a property manager, I want to receive immediate notifications for new tenant feedback so that I can address concerns in a timely manner and enhance tenant satisfaction."

Description

This requirement establishes a notification system that alerts property managers whenever new feedback is submitted by tenants. Notifications should be sent via email or through the platform’s messaging system to ensure prompt attention to tenant concerns. This feature aids in maintaining responsiveness and encourages managers to prioritize tenant feedback, creating a sense of validation for those who take the time to share their thoughts. The notification system can be customized based on the type or urgency of feedback received.

Acceptance Criteria

Notification upon Submission of Tenant Feedback

Given a tenant submits feedback through the platform, when the submission is confirmed, then an email notification should be sent to the designated property manager within 5 minutes.

Customization of Notification Settings by Property Managers

Given the property manager accesses the notification settings, when they customize the types of feedback that trigger notifications, then only relevant feedback types should generate alerts as per the custom settings.

Mobile Alerts for Urgent Feedback

Given a tenant submits urgent feedback marked as 'high priority', when the feedback is submitted, then a push notification should be sent to the property manager's mobile app immediately.

Feedback Notification Summary Report

Given the property manager requires an overview of feedback notifications, when they request a report, then a summary of all notifications received in the last month should be generated and sent to their email.

Testing Feedback Notification Delivery

Given the system is under test, when a feedback submission is made as part of testing, then the notification system should log the delivery status of the email and platform notification to ensure they are successfully sent and received.

Audit Trail of Feedback Notifications

Given a property manager wants to review past feedback notifications, when they access the notification history, then they should be able to view timestamps, feedback details, and notification delivery statuses for the last 30 days.

Aggregate Feedback Metrics

Given the feedback loop is in use, when the property manager accesses analytics, then they should see metrics that show the number of notifications sent, the response rate to feedback, and tenant satisfaction scores based on feedback received.

Feedback Categorization and Tagging

"As a property manager, I want to categorize and tag tenant feedback so that I can streamline the follow-up process and focus on the most critical issues first."

Description

This requirement revolves around implementing a categorization system that allows property managers to tag tenant feedback based on specific themes or issues (e.g., maintenance, amenities, communications). This structured tagging will facilitate easier reporting and analysis, enabling property managers to identify patterns in tenant feedback. Additionally, it will streamline the follow-up process by allowing managers to prioritize feedback based on its categories and assigned urgency levels.

Acceptance Criteria

Tenant provides feedback on maintenance issues through the Feedback Loop feature in ListTrust.

Given a tenant has access to the Feedback Loop, when they submit feedback regarding a maintenance issue, then the feedback should be categorized under 'Maintenance' and tagged accordingly in the property manager's dashboard.

Property manager reviews categorized feedback in the ListTrust dashboard.

Given that feedback has been submitted by tenants and categorized, when the property manager accesses the dashboard, then they should see feedback organized by category and urgency, allowing for prioritization of responses.

Property manager searches for specific feedback categories within ListTrust.

Given that feedback has been tagged, when the property manager uses the search or filter function in the dashboard, then they should be able to retrieve all feedback associated with a specific category (e.g., Amenities, Communications).

Tenant views the status of their submitted feedback through the platform.

Given that a tenant has submitted feedback, when they access the feedback section of ListTrust, then they should be able to see the status of their feedback (e.g., Pending, Reviewed, Closed).

Analytics report is generated based on tagged feedback categories.

Given that feedback has been categorized and tagged, when the property manager requests an analytics report, then the report should provide insights into tenant concerns by category, revealing trends and areas needing attention.

Property manager updates feedback urgency levels in the ListTrust dashboard.

Given that feedback has been submitted and categorized, when the property manager assesses the feedback, then they should be able to update the urgency level (e.g., Low, Medium, High) for each piece of feedback to facilitate better response management.

Resource Sharing Hub

A dedicated section for tenants to share resources, tips, and advice on local services, such as moving companies, maintenance tips, and community highlights. This feature enhances the sense of community by empowering tenants to help each other and build connections outside of management.

Requirements

Resource Contribution Mechanism

"As a tenant, I want to share my experiences and recommendations for local services so that I can help others in the community and receive useful tips in return."

Description

This requirement focuses on developing a robust contribution mechanism within the Resource Sharing Hub, enabling tenants to easily submit resources, tips, and recommendations on local services. The implementation will include user-friendly forms for submitting information, allowing for categories like moving companies, maintenance services, and community highlights. This feature not only enhances user engagement but also fosters a community-driven platform where tenants can gain insights and recommendations from one another, thereby improving their living experience and building a sense of community. It is crucial for ensuring that the shared resources are relevant, up-to-date, and accessible to all tenants.

Acceptance Criteria

Tenant submits a resource recommendation for a local moving company through the Resource Sharing Hub.

Given the tenant is logged into their account, when they navigate to the Resource Sharing Hub and fill out the resource submission form with valid details about a moving company, then the submission should be successfully recorded and displayed in the hub with an acknowledgment message.

A tenant tries to view all submitted resources within the Resource Sharing Hub.

Given the tenant is logged into their account, when they access the Resource Sharing Hub, then they should see a list of all submitted resources categorized appropriately (e.g., moving companies, maintenance services) and be able to filter or search through them.

A tenant wants to edit a resource recommendation they previously submitted.

Given the tenant is logged into their account, when they navigate to their previously submitted resources, select a resource to edit, update the details, and submit the changes, then the updated resource should reflect the new information in the Resource Sharing Hub immediately.

Tenants rate and leave comments on shared resources in the Resource Sharing Hub.

Given the tenant is logged into their account, when they view a resource in the Resource Sharing Hub, then they should be able to rate the resource on a scale of 1 to 5 stars and leave a comment, which should be stored and displayed under the resource for future tenants to read.

A tenant submits a resource recommendation without filling in all required fields in the form.

Given the tenant is logged into their account, when they try to submit a resource recommendation with missing required fields, then they should receive an error message indicating the missing fields and the resource should not be submitted.

Admin reviews and approves resources submitted by tenants in the Resource Sharing Hub.

Given the admin has access to the Resource Sharing Hub, when they review submissions from tenants, then they should be able to approve or reject submissions, and approved resources should go live for all tenants to see while rejected resources should be removed from the hub with a notification sent to the original submitter.

Upvote/Downvote System

"As a tenant, I want to upvote helpful tips and resources shared by others so that I can contribute to the community and help highlight the best advice available."

Description

The Upvote/Downvote System is designed to allow tenants to provide feedback on shared resources, tips, and advice within the Resource Sharing Hub. By implementing this feature, we can ensure that the most helpful and popular resources rise to the top, making it easier for users to find valuable information. This system will encourage engagement among tenants, fostering a collaborative environment where individuals feel their contributions matter and are recognized by their peers. Furthermore, it will help maintain the quality and relevance of the content shared within the hub by allowing the community to prioritize postings.

Acceptance Criteria

Tenants interact with the Upvote/Downvote System within the Resource Sharing Hub to evaluate shared resources and tips.

Given a tenant is logged into the Resource Sharing Hub, when they view a shared resource, then they should see options to upvote or downvote the resource. Additionally, the resource's score should update immediately after an action is taken.

Tenants can easily identify the most popular resources based on the Upvote/Downvote scores.

Given several resources have received upvotes and downvotes, when the tenant views the Resource Sharing Hub, then the resources should be sorted by their score, with the highest scored resources appearing at the top of the list.

Tenants receive feedback after voting on a resource, confirming their action was successful.

Given a tenant casts an upvote or downvote on a resource, when the action is processed, then they should receive a prompt confirming that their vote has been recorded, along with the updated score of the resource.

Tenants can change their vote after initially voting on a resource.

Given a tenant has previously voted on a resource, when they choose to vote again, then their new vote should replace the original vote and the resource's score should reflect this change immediately.

Tenants can report inappropriate content within the Resource Sharing Hub.

Given a tenant views a resource they find inappropriate, when they click the 'Report' button, then a report confirmation should display, and the resource should be flagged for review by the property manager.

The Upvote/Downvote System must work consistently across all browsers and devices.

Given a tenant accesses the Resource Sharing Hub from different browsers and devices, when they interact with the Upvote/Downvote System, then the functionality should perform consistently without errors or discrepancies in score or actions taken.

Resource Filtering and Search Functionality

"As a tenant, I want to filter and search for specific resources so that I can quickly find the information I need without sifting through unrelated posts."

Description

This requirement entails developing a filtering and search functionality within the Resource Sharing Hub, allowing tenants to easily navigate through various categories and types of shared resources. Users should be able to filter by service type (e.g., moving companies, maintenance tips) and search using keywords. This functionality is vital to improving user experience by providing efficient access to relevant information, thus ensuring that tenants can quickly find the help or advice they need. The integration should be smooth and intuitive, further encouraging tenant participation in sharing resources since they will know their contributions can be easily found.

Acceptance Criteria

Tenants want to find moving companies to assist with their relocation. They go to the Resource Sharing Hub and use the filtering options to limit their search to service-type 'moving companies'.

Given the Resource Sharing Hub is open, when a tenant applies the filter for 'moving companies', then only resources related to moving services should be displayed without any irrelevant results.

A tenant is looking for local maintenance tips. They utilize the search functionality to find advice using the keyword 'plumbing'.

Given the search bar is accessible within the Resource Sharing Hub, when the tenant types 'plumbing' and initiates the search, then all relevant maintenance tips containing the keyword 'plumbing' should be listed.

A new tenant has recently joined and is not familiar with the Resource Sharing Hub. They want to see how to effectively use the filtering and search features.

Given that a new tenant is navigated to the Resource Sharing Hub, when they access a tutorial or help section, then they should see clear onboarding instructions for using the filtering and search capabilities.

Tenants are actively sharing tips and resources, and the platform is experiencing heavy usage. They need to find maintenance recommendations based on user ratings.

Given that there is a high volume of shared resources in the hub, when tenants filter by 'maintenance tips' and sort by 'highest ratings', then only the top-rated maintenance tips should be displayed first in the results.

A tenant accidentally selects multiple filters while searching which lead to no results being displayed. They need to clear the filters efficiently to start a new search.

Given that filters have been applied in the Resource Sharing Hub, when the tenant clicks the 'clear filters' button, then all filters should be reset, and the original list of resources should be displayed.

A tenant is interested in finding community highlights shared by fellow tenants. They want to easily navigate through various categories.

Given the Resource Sharing Hub is open, when the tenant navigates to the categories section, then all available categories should be displayed for selection, enabling the tenant to browse community highlights smoothly.

Community Highlight Section

"As a tenant, I want to see other tenants celebrated for their helpful contributions so that I feel inspired to engage and share my own tips and advice with the community."

Description

The Community Highlight Section will showcase extraordinary tenant contributions, celebrating individuals who have provided valuable tips, services, or support to their neighbors. This requirement will involve creating a dedicated space within the Resource Sharing Hub where such highlights can be posted and displayed prominently. By recognizing and celebrating these contributions, we foster a culture of community engagement and appreciation, motivating more tenants to participate actively in sharing their insights and helping others. This recognition mechanism can increase tenant satisfaction and strengthen community bonds.

Acceptance Criteria

Showcasing Tenant Contributions

Given a tenant has contributed a valuable tip or service, when the submission is made, then the contribution should be reviewed and published in the Community Highlight Section within 24 hours.

Display Features

Given the Community Highlight Section is active, when a tenant views the Resource Sharing Hub, then they should see at least three tenant highlights at the top of the section, sorted by recency.

Engagement Metrics

Given the Community Highlight Section is published, when I track engagement metrics, then there should be a minimum of a 25% increase in tenant interactions (likes, comments) within the first month of launch.

Submission Process

Given a tenant wishes to submit a contribution, when they complete the submission form, then they should receive a confirmation message indicating their contribution has been received and is under review.

Error Handling

Given a tenant submits a contribution and there is a missing required field, when they submit the form, then they should receive an error message clearly indicating the missing fields needed for submission.

Promoting Contributions

Given the Community Highlight Section is populated, when tenants visit the Resource Sharing Hub, then there should be a visible call-to-action encouraging them to submit their own contributions.

Notification to Participants

Given a contribution is published in the Community Highlight Section, when this happens, then the contributor should receive an email notification confirming their contribution has been featured along with a link to the hub.

Integration with Tenant Profiles

"As a tenant, I want my own profile to display the resources I have shared so that I can see my contributions and encourage others to do the same."

Description

Integrating tenant profiles with the Resource Sharing Hub will allow users to easily access individual contributions, creating a sense of ownership and accountability for the resources shared. This requirement involves linking the contributions made by each tenant to their profile, showcasing their shared tips and recommendations. This integration not only encourages tenants to participate as they can see the impact of their contributions but also personalizes the experience within the hub. Each tenant will be able to view their own shared resources, which can boost engagement and community interaction.

Acceptance Criteria

Tenant accesses the Resource Sharing Hub to share a new moving company recommendation.

Given the tenant is logged into their profile, when they access the Resource Sharing Hub, then they can successfully submit a new resource which is linked to their tenant profile and visible to other tenants.

A tenant retrieves their previously shared resources from the Resource Sharing Hub.

Given the tenant is logged into their profile, when they navigate to their account section in the Resource Sharing Hub, then they can view a list of all their previously shared resources and tips.

An admin reviews and verifies tenant contributions in the Resource Sharing Hub.

Given the admin has access to the Resource Sharing Hub, when they view tenant contributions, then they should see each contribution linked to the respective tenant profile along with an option to approve or reject the contributions.

A new tenant joins and creates their profile to start sharing resources.

Given the new tenant has registered their profile, when they access the Resource Sharing Hub, then they can view prompts to introduce them to sharing resources and contribute with ease within the first login.

Tenants receive notifications for new contributions in the Resource Sharing Hub.

Given tenants are subscribed to notifications, when a new resource is added to the Resource Sharing Hub by any tenant, then all subscribed tenants receive an in-app notification regarding the new contribution.

A tenant searches for specific shared resources in the Resource Sharing Hub.

Given the tenant is using the Resource Sharing Hub, when they enter a search term related to resources, then they should see relevant search results filtered by the keyword entered, along with the names of the tenants who shared those resources.

Polls & Surveys

An engaging tool that allows property managers to conduct quick polls and surveys to gather tenant opinions on various topics, such as community improvements or preferred events. This feature encourages tenant participation in decision-making and enhances the transparency of management actions.

Requirements

Poll Creation Tool

"As a property manager, I want to create and send polls to tenants so that I can gather their opinions on community improvements and better tailor services to their needs."

Description

The Poll Creation Tool allows property managers to design, customize, and disseminate polls or surveys to tenants easily. This feature should support multiple question types, including multiple choice, rating scales, and open-ended responses. It enhances tenant engagement by gathering their opinions on various property-related topics such as community improvements, preferred amenities, and event preferences. The tool will integrate seamlessly with ListTrust's existing communication features, allowing property managers to distribute polls via email, in-app notifications, or SMS. The results will be aggregated for easy analysis, enabling property managers to make informed decisions based on tenant feedback, thus fostering a responsive community atmosphere.

Acceptance Criteria

Property Manager Creates a Poll to Gather Tenant Feedback on Community Amenities

Given the property manager is logged into the ListTrust platform, when they navigate to the Poll Creation Tool and select 'Create New Poll', then they should be able to input a title, description, and set at least three question types (multiple choice, rating scale, open-ended) for the poll.

Tenant Receives and Completes a Poll via In-App Notification

Given a poll has been created and sent to tenants, when a tenant receives an in-app notification for the poll, then they should be able to click the notification, view the poll questions, and submit their responses successfully.

Property Manager Analyzes Poll Results for Decision Making

Given the poll has been completed by tenants, when the property manager accesses the Poll Creation Tool to review results, then they should see aggregated feedback displayed in an easy-to-read format (graphs, charts) that summarizes tenant responses categorically.

Poll Creation Tool Supports Multiple Communication Channels

Given the property manager has created a poll, when they select a distribution method, then they should be able to send the poll via email, in-app notifications, and SMS without any errors or omissions in communication.

Tenant Receives Poll in Email with Correct Formatting

Given a poll has been sent via email, when the tenant checks their inbox, then they should receive an email that displays the poll title, a brief description, and a clear call-to-action button to participate in the poll.

Poll allows for Anonymous Participation by Tenants

Given a poll is open for participation, when a tenant submits their responses, then their identity should remain confidential, and their individual answers should not be revealed in the aggregated results.

Property Manager Edits an Existing Poll Before Closure

Given a poll is currently active, when the property manager chooses to edit the poll and updates the question or the answer options, then the changes should be saved accurately and be reflected for tenants until the poll is closed.

Real-time Feedback Analytics

"As a property manager, I want to view real-time analytics of tenant poll responses so that I can quickly identify trends and make informed decisions based on tenant feedback."

Description

Real-time Feedback Analytics provides property managers with visual representations and dashboards that reflect tenant responses to polls and surveys as they come in. This requirement will allow managers to see trends, highlights, and areas needing attention immediately. The analytics should be digestible, offering summaries and detailed views that include demographic breakdowns of responses. This feature enhances decision-making by presenting feedback data in an intuitive way and facilitating timely responses to tenant concerns or suggestions. Moreover, it will help identify popular requests or common issues within the tenant community, thereby supporting strategic improvements.

Acceptance Criteria

As a property manager, I want to be able to view the real-time analytics dashboard immediately after tenants submit their responses to a poll or survey, so that I can quickly gauge their feedback and act on it if necessary.

Given that a tenant submits their response to a poll, when I access the analytics dashboard, then I should see the updated results reflecting the new response within 5 seconds.

As a property manager, I need the ability to filter survey responses by tenant demographics, so that I can analyze feedback from specific groups, such as families or young professionals.

Given that I am on the analytics dashboard, when I apply a demographic filter for age group, then the displayed responses should only include those from the selected age group, reflecting an accurate breakdown.

As a property manager, I want to see visual representations, such as charts or graphs, of the tenant feedback to identify trends over time, facilitating better decision-making on community improvements.

Given that feedback data is available, when I view the analytics dashboard, then I should see visual representations (charts or graphs) capturing trends in tenant responses over the last month, with the ability to switch between different timeframes (daily, weekly, monthly).

As a property manager, I want to receive notifications for specific keywords in survey responses, so that I can quickly address common issues that tenants may be facing.

Given that tenants submit their survey responses, when the feedback includes specific keywords (e.g., 'maintenance', 'noise'), then I should receive an immediate notification alerting me to these keywords, enabling timely action.

As a property manager, I want the analytics dashboard to summarize key findings from the feedback to facilitate quick strategic planning.

Given that survey responses are aggregated, when I access the analytics dashboard, then I should see a summary section that highlights key trends, major concerns, and popular requests in a clear and digestible format, allowing me to quickly understand the tenant sentiment.

As a property manager, I need the analytics to display the response rate of surveys in real-time to assess tenant engagement.

Given that a survey has been deployed, when I view the analytics dashboard, then I should see the response rate percentage displayed prominently, updating in real-time as new responses come in.

As a property manager, I want to ensure that the analytics dashboard is accessible on both mobile and desktop devices, so I can manage feedback on-the-go.

Given that I am accessing the analytics dashboard, when I use either a mobile device or a desktop, then the dashboard should render correctly without loss of functionality or readability on any screen size.

Notification System for Polls

"As a tenant, I want to receive notifications when new polls are available so that I can participate and have my voice heard in community decisions."

Description

The Notification System for Polls is designed to alert tenants when new polls are available for participation. This requirement involves creating an automated system that sends notifications via app alerts, emails, or texts to ensure high engagement with polls and surveys. Notifications should be customizable, allowing property managers to decide when and how to notify tenants, ensuring optimal timing for maximum participation. This feature boosts tenant involvement, leading to richer data collection and enhanced community engagement within the property management ecosystem.

Acceptance Criteria

New Poll Notification via App Alert

Given a property manager has created a new poll, When the poll is published, Then tenants should receive an app alert notification immediately upon publication.

Email Notification for Poll Participation

Given a property manager has opted for email notifications, When a new poll is created, Then all tenants should receive an email notification containing the poll details within 5 minutes of publication.

Text Message Notifications for Urgent Polls

Given a property manager identifies a poll as urgent, When the poll is created, Then tenants who opted in for text notifications should receive a text message with the poll information within 3 minutes.

Customizable Notification Timing

Given a property manager wants to schedule notification times, When setting up the poll notifications, Then the system should allow the manager to select specific times for app, email, or text notifications.

Tracking Notification Engagement Metrics

Given the notification system is active, When tenants receive notifications for a poll, Then the system should track and report engagement metrics, such as the number of polls viewed, participation rates, and response times for each poll.

Management of Notification Preferences

Given tenants have different preferences for notifications, When they access their user settings, Then they should be able to customize their notification preferences for app alerts, emails, and texts independently.

Notifications for Poll Reminders

Given a poll is set to expire soon, When the poll's expiration date is within 48 hours, Then tenants should receive a reminder notification through their selected channels reminding them to participate before the poll closes.

Survey Result Sharing

"As a tenant, I want to see the results of polls and surveys so that I can understand how my feedback is being used in community decisions."

Description

Survey Result Sharing allows property managers to display aggregated survey results to tenants, fostering transparency in decision-making processes. This feature will enable property managers to create a dedicated section within the ListTrust platform, where results of community polls and surveys can be published for tenant viewing. This reinforcement of transparency builds trust between property management and tenants, as it shows that their opinions are valued and considered in management's decisions. It encourages further participation in future polls and enhances tenant engagement and loyalty.

Acceptance Criteria

Display of Aggregated Survey Results to Tenants

Given a property manager has conducted a survey, when they choose to share the results, then the aggregated results should be displayed in a dedicated section within the ListTrust platform accessible to all tenants.

User-Friendly Interface for Result Viewing

Given the aggregated survey results are available, when a tenant accesses the dedicated section, then they should be able to view the results in a user-friendly format, including charts and summaries.

Privacy Considerations for Survey Results

Given the need to protect tenant privacy, when the property manager shares survey results, then no personally identifiable information should be included in the displayed data.

Notification of Result Availability to Tenants

Given that survey results have been published, when the results are available, then tenants should receive a notification within the platform informing them of the new results.

Feedback Mechanism on Survey Results

Given that tenants can view survey results, when they see the results, then they should have the option to provide feedback or comments on the results displayed.

Tracking Tenant Engagement with Results

Given that survey results are shared, when tenants access the results section, then the system should log and track the number of views and engagement metrics to assess tenant interest.

User-friendly Poll Interface

"As a tenant, I want a straightforward and easy-to-use interface for participating in polls so that I can provide my feedback without confusion or difficulty."

Description

The User-friendly Poll Interface is critical for ensuring that tenants can easily navigate through the polls and surveys. This requirement involves designing a simple, engaging, and mobile-responsive interface that caters to all user demographics. It should minimize the number of clicks to participate, allow tenants to easily understand questions, and provide a seamless experience across devices. An intuitive interface boosts participation rates, ensuring that tenants feel comfortable and motivated to share their feedback without technical hurdles.

Acceptance Criteria

Tenants can easily navigate the Polls & Surveys section from their mobile devices after receiving a notification about a new poll.

Given a tenant receives a notification about a new poll, when they click the link, then they should be directed to the Polls & Surveys section without any errors and the poll should be displayed immediately.

Property managers create a poll that consists of multiple-choice questions and it is displayed correctly to tenants.

Given that a property manager creates a multiple-choice poll, when tenants access the poll, then all questions should be visible, easily readable, and selectable within 3 clicks.

Tenants provide answers to a survey and submit their feedback successfully.

Given that a tenant is completing a survey, when they select their answers and click submit, then they should receive a confirmation message indicating their responses have been recorded without any data loss.

The Polls & Surveys feature loads properly across different devices and screen sizes to ensure accessibility for all tenants.

Given the Polls & Surveys feature is accessed on various devices, when loaded on mobile, tablet, and desktop, then the interface should adjust responsively without any visual or functional issues.

Tenants can view past polls and surveys they have participated in to track their feedback history.

Given that a tenant wants to view their past polls, when they navigate to the Poll History section, then they should see a list of all previous polls and surveys with their respective participation results.

All polls and surveys are designed with clear and straightforward questions to ensure tenant understanding and engagement.

Given a poll or survey is created, when tenants start responding, then 90% should report that the questions were clear and easy to understand in post-participation feedback.

Community Spotlight

A feature that highlights tenant achievements, stories, or events within the community, promoting connection and recognition among residents. By celebrating individual and collective contributions, this feature strengthens community bonds and enhances tenant engagement.

Requirements

Achievement Showcase

"As a tenant, I want to share my achievements and stories with the community so that I can feel recognized and valued among my peers."

Description

The Achievement Showcase requirement involves creating a dedicated section within the ListTrust platform where tenant accomplishments, such as milestones met, awards received, or personal achievements, can be displayed. This feature will include customizable templates for creating posts and a comment section for engagement. By showcasing these achievements, it fosters a sense of pride and belonging among tenants, encourages community interaction, and enhances the overall tenant experience. Integration with notifications will allow residents to celebrate their peers in real-time, strengthening community ties and encouraging more active participation. This feature is expected to boost tenant satisfaction and retention while enhancing community morale.

Acceptance Criteria

Achievement Showcase Display

Given a tenant has logged into the ListTrust platform, when they navigate to the Achievement Showcase section, then they should see a list of posted achievements including images and descriptions of each achievement.

Customizable Templates for Posts

Given a tenant wants to share an achievement, when they access the template creation tool in the Achievement Showcase, then they should be able to select from at least three different post templates and customize content including images, text, and tags.

Comment Section Functionality

Given a tenant is viewing an achievement post, when they scroll to the comment section, then they should be able to add a comment, see other comments, and receive real-time updates on new comments without refreshing the page.

Integration with Notifications

Given a tenant shares an achievement, when the post is published, then a notification should be sent to all tenants in the community, alerting them to the new achievement.

Analytics Tracking of Engagement

Given the Achievement Showcase section is live, when the admin accesses the analytics dashboard, then they should be able to see metrics such as the number of post views, comments made, and likes received on achievements over a defined timeframe.

Moderation of Posts and Comments

Given a tenant submits a post or comment, when it is reviewed by the admin, then the admin should be able to approve, edit, or remove any post or comment based on the community guidelines.

Real-time Updates for Active Engagement

Given multiple tenants are viewing the Achievement Showcase at the same time, when one tenant posts a new achievement or comment, then all other tenants should see the update in real time without needing to refresh their browsers.

Event Highlighting

"As a tenant, I want to easily see and RSVP for community events so that I can participate and connect with my neighbors."

Description

The Event Highlighting requirement consists of a calendar feature that allows tenants to submit and view upcoming community events, such as gatherings, workshops, or social activities. This feature will include options for RSVP, event details, and notifications to keep tenants informed. By facilitating greater awareness of community events, it encourages tenant participation and helps build stronger relationships among residents. Integration with social media platforms will allow tenants to share events easily, increasing visibility and promoting a vibrant community life. Ultimately, this requirement aims to enhance engagement and create a stronger sense of community within the property.

Acceptance Criteria

Event Submission and Creation by Tenants

Given a tenant is logged into the ListTrust platform, when they navigate to the 'Community Events' section and click 'Create Event', then they should be able to enter event details including title, date, time, location, and description, and successfully submit the event for review.

Event RSVP Functionality

Given a tenant views an upcoming event in the 'Community Events' section, when they click the 'RSVP' button, then their RSVP status should be updated to 'Going' and they should receive a confirmation notification via email.

View Upcoming Community Events

Given a tenant is logged into the ListTrust platform, when they navigate to the 'Community Events' section, then they should see a list of upcoming events sorted by date, including event titles, dates, and a brief description for each event.

Social Media Sharing of Events

Given an event is displayed in the 'Community Events' section, when a tenant clicks on the 'Share' button, then they should be able to share the event details to their social media accounts (Facebook, Twitter, Instagram) without leaving the ListTrust platform.

Notifications for Upcoming Events

Given a tenant has RSVP'd to an event, when the event date is within 24 hours, then the tenant should receive an email reminder with event details and a prompt to confirm their attendance.

Admin Review of Submitted Events

Given a property manager is logged into the ListTrust platform, when they navigate to the 'Submitted Events' section, then they should be able to view a list of all submitted events pending review, along with options to approve or reject each event.

Display Event Attendance Statistics

Given a community event has concluded, when a property manager views the event details from the 'Community Events' section, then they should see attendance statistics including the number of RSVPs, attendees, and demographics of attendees if collected.

Recognition Badges

"As a tenant, I want to earn badges for my contributions and achievements in the community so that I can feel a sense of accomplishment and recognition."

Description

The Recognition Badges requirement entails implementing a system where tenants can earn digital badges for various achievements, such as participation in community events, helping others, or contributing to community projects. These badges will be displayed on tenant profiles, adding a gamified element to community engagement. This feature promotes a healthy competitive spirit, encourages participation, and fosters a sense of community belonging. Integration with the Achievement Showcase will allow for badge announcements and sharing within the community, further enhancing tenant interaction and engagement. The recognition of accomplishments through badges is expected to lead to increased participation and satisfaction among tenants.

Acceptance Criteria

Tenants earn badges for participating in community events.

Given a tenant attends a community event, When the event is marked as completed, Then the tenant should automatically receive a participation badge that is visible on their profile.

Tenants are recognized for helping others in the community.

Given a tenant assists another tenant with a maintenance request, When the assistance is confirmed by both parties, Then a 'Helper' badge is awarded and displayed on both profiles.

Community managers can issue badges for contributions to community projects.

Given a community project is completed, When a community manager reviews the project contributions, Then they can award badges to tenants who contributed, and these badges should appear on the tenants' profiles.

Badges can be shared within the community to foster engagement.

Given a tenant has earned a badge, When they choose to share it on the community bulletin board, Then the badge appears publicly, visible to all other tenants.

The Achievement Showcase displays all earned badges for tenants.

Given a tenant has earned various badges, When they navigate to their Achievement Showcase, Then all earned badges should be displayed along with descriptions of each achievement.

Badges can be earned for attending multiple events over time.

Given a tenant has attended three community events within a six-month period, When they reach this milestone, Then a 'Loyal Attendee' badge is automatically awarded to their profile.

Tenants receive notifications about earned badges and community recognition.

Given a tenant earns a new badge, When the badge is awarded, Then the tenant should receive a notification through the app and via email about their new achievement.

Community Feedback System

"As a tenant, I want to provide feedback on community activities so that my voice is heard and I can influence improvements in community engagement."

Description

The Community Feedback System will provide tenants with a structured way to give feedback on community activities and features within the ListTrust platform. This feature includes surveys, comment sections, and regular polls to gather input on community initiatives and changes. By empowering tenants to voice their opinions and suggestions, this requirement enhances tenant engagement and ensures that the platform evolves in ways that cater to resident needs. Results will be analyzed and shared with the community, fostering transparency and encouraging more residents to participate in shaping their living environment. This system aims to create a responsive community culture where tenant feedback drives positive changes.

Acceptance Criteria

Tenant submits feedback on a recent community event through the feedback system.

Given the tenant is logged in to their ListTrust account, when they navigate to the Community Feedback System and select the event from the dropdown, then they should be able to fill out a feedback form and submit it successfully. The system must record their submission and display a confirmation message.

Admin reviews feedback submissions collected from tenants after a community event.

Given an admin user has access to the Community Feedback System, when they navigate to the feedback summary page, then they should see a consolidated report of all feedback, with clear metrics on satisfaction levels and specific comments from tenants categorized by event.

Tenant views the results of a recent feedback poll on community initiatives.

Given a tenant is logged in to their ListTrust account, when they access the Community Feedback System, then they should be able to view the results of the most recent poll, including percentage breakdowns and comments from their peers, all presented in a clear and visually engaging manner.

Community members receive notifications about new feedback initiatives and surveys.

Given a new survey is launched within the Community Feedback System, when the survey is published, then all tenants should receive a notification via the ListTrust app and email, prompting them to participate and providing direct links to the survey.

Feedback and suggestions from tenants are analyzed and shared in a community meeting.

Given that feedback results have been analyzed, when the community meeting is scheduled, then the admin should prepare a report summarizing key findings and proposed actions based on tenant feedback to present at the meeting, ensuring that all points are clear and actionable.

Tenant sees a response from management regarding their feedback submission.

Given a tenant has submitted feedback, when management reviews the feedback, then the tenant should receive a direct response within 7 days addressing their feedback and outlining any actions taken or planned.

Celebration Notifications

"As a tenant, I want to receive notifications for community celebrations and milestones so that I can join in the recognition and connect with my neighbors."

Description

The Celebration Notifications requirement focuses on generating automated alerts and reminders for significant tenant achievements, such as birthdays, anniversaries, and accomplishments shared in the Achievement Showcase. This feature will enhance tenant engagement by promoting celebrations and recognition of milestones within the community. Notifications can be sent via the app and email, encouraging tenants to participate in community events surrounding these celebrations. By acknowledging personal milestones, this requirement strengthens community bonds and encourages a supportive atmosphere among residents. Ultimately, this feature is expected to enhance tenant satisfaction and foster a positive living environment.

Acceptance Criteria

Automated birthday notifications for tenants.

Given a tenant's birthday date is recorded in their profile, when the date matches the current date, then the system should send an automated birthday notification via the app and email to the tenant.

Automated anniversary notifications for tenants.

Given a tenant's anniversary date is recorded in their profile, when the date matches the current date, then the system should send an automated anniversary notification via the app and email to the tenant.

Notifications for achievements published in the Achievement Showcase.

Given an achievement is published in the Achievement Showcase, when a tenant subscribes to achievement notifications, then they should receive an automated notification via the app and email about the new achievement.

Participation reminders for community events surrounding celebrations.

Given a community event is created around a tenant's celebration, when the event is created, then all tenants should receive an automated reminder notification via the app and email 24 hours before the event.

Notification settings for tenants to manage their preferences.

Given a tenant accesses their notification settings, when they adjust their preferences for celebration notifications, then the system should save the updated preferences and apply them to future notifications.

Custom messages in notifications for personal milestones.

Given a celebratory event is triggered, when the notification is generated, then the system should include personalized messages that recognize the tenant's achievement in both the app and email notifications.

Tracking engagement metrics from celebration notifications.

Given that celebration notifications have been sent, when the property manager views the analytics dashboard, then they should see metrics indicating the open rates and engagement levels of the celebration notifications sent to tenants.

Community Stories Archive

"As a tenant, I want to read and share stories about community experiences so that I can connect with my neighbors on a deeper level."

Description

The Community Stories Archive will create a digital repository where tenants can share and browse stories or experiences related to living in the community. This feature allows tenants to contribute narratives about their lives, community involvement, or memorable events, fostering stronger connections among residents by sharing personal experiences. By making these stories accessible, it encourages empathy and understanding within the community. Integration with the Achievement Showcase will allow tenants to highlight stories of achievement, furthering the sense of community and belonging. This archive is anticipated to enhance tenant engagement and create a more inclusive community environment.

Acceptance Criteria

Tenant Submission of a Community Story

Given a tenant is logged into the ListTrust platform, when they navigate to the Community Stories Archive and submit a story, then the story should be saved in the archive and visible to other tenants within 5 minutes of submission.

Browsing Community Stories

Given a tenant is on the Community Stories Archive page, when they apply filters like date, popularity, or themes, then the displayed stories should update accordingly, showing only relevant entries as per the chosen filter within 3 seconds.

Story Highlighting in Achievement Showcase

Given there are stories tagged as achievements in the Community Stories Archive, when a tenant accesses the Achievement Showcase, then the relevant achievements should be displayed prominently with links to their respective detailed stories.

Report Inappropriate Content

Given any tenant views a story in the Community Stories Archive, when they click the 'Report' button on a story, then a report should be generated and sent to the property manager for review within 1 hour.

Engagement Metrics Tracking

Given the Community Stories Archive has been live for 30 days, when an administrator views the engagement metrics dashboard, then it should show the total number of stories submitted, number of views per story, and average ratings for the stories posted.

Tenant Notification of New Stories

Given a new story is posted in the Community Stories Archive, when tenants log into their ListTrust accounts, then they should receive a notification indicating that a new story is available to view within 10 minutes of posting.

User-Friendly Story Submission Process

Given a tenant is on the story submission page, when they fill out the story submission form and click 'Submit', then they should receive a confirmation message within 2 seconds that their submission was successful, and the form should reset.

Direct Chat Functionality

A real-time chat feature connecting tenants with property managers for quick queries or concerns. This functionality simplifies communication and ensures that tenants’ concerns are promptly addressed, enhancing responsiveness and tenant satisfaction.

Requirements

Real-time Messaging System

"As a tenant, I want to chat directly with my property manager in real-time so that I can quickly resolve any questions or issues I have regarding my rental unit."

Description

The Real-time Messaging System requirement outlines the need for an integrated chat function that facilitates instant communication between tenants and property managers. This functionality must support the transmission of text messages, file sharing (such as images or documents), and notifications for new messages. By enabling quick and direct interaction, the chat system enhances tenant engagement and responsiveness, reducing the resolution time for inquiries or concerns. Integration with user profiles is essential to authenticate users and ensure message confidentiality while providing a seamless and intuitive user experience consistent with ListTrust's overall interface. Successful implementation of this feature is expected to significantly increase tenant satisfaction and improve communication efficiency for property managers.

Acceptance Criteria

Tenant initiates a chat with the property manager after experiencing a maintenance issue in their apartment.

Given that the tenant is logged in to their user profile, when they select the 'Chat with Property Manager' option and type a message detailing the maintenance issue, then the message should be successfully sent and received by the property manager in real-time.

Property manager receives a new message from a tenant and needs to respond to it.

Given that the property manager is logged in and has notifications enabled, when a tenant sends a new message, then the property manager should receive a notification indicating the new message and be able to view it immediately upon opening the chat.

Tenant wants to share a document as part of their inquiry through the chat system.

Given that the tenant is in an active chat session, when they click on the 'Send File' button and upload a document, then the file should be transmitted successfully and be accessible for the property manager to download and view.

The property manager needs to verify the identity of the tenant before engaging in chat.

Given that the tenant has initiated a chat, when the system checks the tenant's user profile credentials, then their identity should be authenticated, allowing for secure communication in the chat.

Tenant wishes to review their previous messages with the property manager.

Given that the tenant is logged in and selects the chat history option, when they open the chat history, then all past messages exchanged with the property manager should be displayed in chronological order.

Both tenant and property manager want to ensure that their chat communication is private and secure.

Given that both users are engaging in an active chat, when a message is sent, then it should be encrypted to ensure that only the intended recipient can read it, and both users should see a 'Secure' indicator in the chat interface.

The system should provide feedback if the chat service is temporarily unavailable.

Given that the tenant attempts to initiate a chat session during a system outage, when they try to connect, then a message indicating 'Chat service is currently unavailable, please try again later' should be displayed.

Message History and Search Functionality

"As a tenant, I want to access my previous conversations with my property manager so that I can reference important details without having to repeat myself."

Description

The Message History requirement provides a mechanism for users to view previous chat messages to maintain continuity in communication. This functionality allows tenants and property managers to review past interactions easily, helping them stay informed about ongoing issues or previously discussed topics. The design must include a search feature to quickly locate specific conversations or keywords, streamlining the user experience. By keeping a detailed history, it also supports accountability and transparency in communications, enabling both parties to reference past issues or agreements. This requirement enhances the efficiency of problem-solving and fosters effective communication over time.

Acceptance Criteria

Tenant accessing their message history to review past communications with the property manager.

Given a tenant logged into the ListTrust platform, when they navigate to the 'Message History' section, then they should see a chronological list of all previous chat messages with the property manager.

Property manager searching for a specific conversation in the message history.

Given a property manager in the 'Message History' section, when they use the search functionality to input a keyword, then the platform should display all messages containing that keyword, sorted by relevance.

Tenant reviewing a resolved issue via past chat records.

Given a tenant has a resolved maintenance issue, when they check their message history, then they should find the specific conversation related to that issue, including timestamps and responses from the property manager.

Property manager verifying that all messages are accurately stored in the system.

Given a property manager has sent multiple messages, when they review the 'Message History', then all sent and received messages should be accurately displayed as per the chronological order without any data loss.

Tenant looking to reference a previous agreement made during a chat.

Given a tenant accessing their message history, when they search for a specific term related to the agreement, then they should find the relevant chat message along with its date and context without any discrepancies.

Navigating the message history to find recent communications.

Given a tenant or property manager accesses the 'Message History', when they view the section, then the recent messages should be displayed at the top, allowing quick access to the latest communications.

Ensuring the message history feature is usable on mobile devices.

Given a tenant using a mobile device, when they access the ListTrust app and navigate to the 'Message History', then they should be able to view and scroll through the message history seamlessly, with all features functional.

Notification Alerts for New Messages

"As a tenant, I want to receive notifications when I have new messages from my property manager so that I can respond quickly without missing important updates."

Description

The Notification Alerts requirement mandates an alert system to notify users of new messages received in the chat function. This feature should provide both visual and auditory alerts to ensure that users do not miss important communications. Notifications must be customizable, allowing users to select their preferred method of alert (e.g., push notifications, email alerts, or in-app alerts) to suit their preferences. This ensures that tenants receive timely updates and can respond promptly, thereby enhancing responsiveness and engagement. Integration with existing notification systems within ListTrust is necessary to maintain a cohesive user experience across the platform.

Acceptance Criteria

Receiving Visual Notifications for New Messages in the Chat Functionality

Given the tenant receives a new message from a property manager, when the message arrives, then a visual alert is displayed on the tenant's dashboard with a prominent indicator of new messages.

Auditory Alerts for New Messages in the Chat Functionality

Given that the user is logged into ListTrust, when a new message is received, then an auditory alert is played to inform the user of the new communication, which can be enabled or disabled in settings.

Customizing Notification Preferences

Given the user accesses the notification settings, when the user selects their preferred method of notification (push, email, in-app), then the selections are saved and take effect for future messages.

Testing Integration with Existing Notification Systems

Given the integration of the new notification alerts with existing systems, when a new message is received, then all selected notification types trigger an alert simultaneously, maintaining cohesive user experience.

Sending Test Notifications for Confirmation

Given the setup of notification preferences, when the user opts to receive a test notification, then the user gets a confirmation of received notifications according to their selected preference settings.

Displaying a Notification Badge for New Messages

Given the presence of new messages in the chat, when the tenant views the chat icon, then a notification badge displaying the count of unread messages is visible to the user.

Multi-Device Support

"As a tenant, I want to access the chat feature from any device so that I can communicate with my property manager conveniently, whether I'm at home or on the go."

Description

The Multi-Device Support requirement ensures that the chat functionality is accessible across various devices, including smartphones, tablets, and desktop computers. This requirement entails the development of a responsive design that adapts the chat interface to different screen sizes while maintaining usability and accessibility. By supporting multiple devices, tenants and property managers can communicate from anywhere, increasing engagement and ensuring that urgent issues can be addressed promptly regardless of location. Additionally, user sessions should be synchronized across devices to provide a seamless experience when switching between devices, reinforcing ListTrust's commitment to convenience and user-centric design.

Acceptance Criteria

Direct Chat Functionality on Smartphones

Given I am using a smartphone, when I access the Direct Chat feature, then the chat interface should display correctly and be fully functional with no loss of features compared to desktop use.

Direct Chat Functionality on Tablets

Given I am using a tablet, when I access the Direct Chat feature, then the chat interface should adapt to the tablet screen size and ensure all buttons and features are accessible without scrolling.

Direct Chat Functionality on Desktop Computers

Given I am using a desktop computer, when I open the Direct Chat feature, then the interface should provide a wide view for better interaction and usability without compromising functionality.

User Session Synchronization

Given I switch from my smartphone to a tablet, when I log into the Direct Chat, then my previous chat history should be accessible and the session should remain active without requiring me to log in again.

Responsive Design for Different Resolutions

Given I am accessing the Direct Chat feature on various devices, when I resize the window or change orientations, then the chat interface should adjust responsively without any distortion or loss of functionality.

Accessibility Compliance for Multi-Device Support

Given I am a user with accessibility needs, when I access the Direct Chat on any device, then the chat functionality should comply with ADA and WCAG guidelines, ensuring ease of use with screen readers and other assistive technologies.

Privacy and Security Settings

"As a tenant, I want to have control over my privacy settings in the chat feature so that I feel secure when communicating with my property manager."

Description

The Privacy and Security Settings requirement establishes the necessary measures to ensure that all chat communications are secure and private. This entails implementing encryption for messages, user authentication for access to the chat function, and customizable privacy settings that allow users to control who can contact them. Additionally, a robust reporting feature should be included to enable users to report inappropriate behavior or messages easily. By prioritizing security and user privacy, this requirement enhances trust in the platform, encouraging more open communication between tenants and property managers. Ensuring these standards are met is crucial for compliance with data protection regulations and for maintaining user confidence in ListTrust.

Acceptance Criteria

Tenant initiates a chat with the property manager to ask about a recent maintenance issue.

Given the tenant is logged in, When they click on the 'Chat' button, Then they should be able to send a message to the property manager securely with end-to-end encryption enabled.

A property manager receives a chat message from a tenant and wishes to reply.

Given the property manager is logged in and receives a message notification, When they open the chat window, Then they should see the tenant's message along with options to respond or report the conversation.

A tenant wants to customize their privacy settings to block certain users from initiating a chat.

Given the tenant accesses their profile settings, When they update the privacy options to block specific users, Then those users should no longer be able to initiate chats with the tenant.

A user wants to report inappropriate behavior or message received through the chat feature.

Given the user is in an ongoing chat, When they click on the 'Report' option for a specific message, Then the report should be submitted to the platform administrators for review, and the user should receive a confirmation notification.

To ensure compliance, the system must require user authentication before accessing the chat functionality.

Given a user attempts to access the chat feature, When they are not logged in, Then they should be prompted to enter their username and password before gaining access to the chat.

A property manager wants to ensure that all chat communications are historically recorded for future reference.

Given the chat feature is used, When a conversation is concluded, Then all messages should be automatically archived and accessible to both tenant and property manager for a minimum of 12 months.

A tenant needs to verify that their conversations are private and secure.

Given the tenant reads the privacy policy, When they review the section on message encryption, Then they should find detailed information stating that all chat messages employ end-to-end encryption techniques.

Maintenance Reminder Notifications

Receive automated notifications for upcoming maintenance schedules directly to tenants' mobile devices or emails. This feature ensures that tenants are always informed about necessary maintenance, fostering transparency and reducing the likelihood of missed appointments.

Requirements

Automated Notification Scheduling

"As a property manager, I want to set up automated notifications for upcoming maintenance tasks so that tenants are consistently informed and can prepare for maintenance appointments without confusion or missed meetings."

Description

This requirement involves the ability to schedule automated maintenance reminder notifications that will be sent to tenants via their preferred communication method (SMS, email, or in-app notifications). It should allow property managers to set reminder intervals (e.g., 1 week, 3 days before maintenance) and customize notification messages to ensure clarity and relevance. This feature enhances tenant engagement by keeping them informed about maintenance schedules, ultimately fostering better communication and transparency between tenants and property management. It is crucial for reducing missed appointments and improving overall tenant satisfaction with property maintenance services.

Acceptance Criteria

Tenant receives an automated maintenance reminder notification via email three days before scheduled maintenance.

Given a tenant has opted in for email notifications, when the maintenance schedule is created with a three-day reminder, then the tenant must receive an email notification with the correct date and time of the maintenance, including any customization added by the property manager.

Property manager sets a reminder interval of one week before maintenance and verifies the notification was sent via SMS.

Given a property manager creates a maintenance schedule with a one-week reminder and selects SMS as the notification method, when the schedule date approaches, then the tenant must receive an SMS notification detailing the maintenance schedule according to the information provided.

Tenant opts for in-app notifications and successfully receives a reminder one week before maintenance.

Given a tenant chooses in-app notifications as their preferred communication method, when a maintenance notification is scheduled for one week prior, then the tenant must receive a push notification within the ListTrust app detailing the upcoming maintenance.

Tenant needs to reschedule and updates their notification preference, subsequently receiving a reminder through the new method.

Given a tenant changes their notification preference from email to SMS in their profile settings, when a maintenance schedule reminder is triggered, then the tenant must receive an SMS notification instead of an email notification.

Notification includes customized message set by the property manager and reaches the tenants.

Given a property manager customizes the notification message for a maintenance reminder, when the notification is sent, then the tenant must receive the customized message clearly indicating the maintenance purpose and contact details.

System logs every notification sent to tenants for auditing purposes.

Given a maintenance reminder notification is triggered, when the notification is successfully sent to the tenant, then the system must log the notification details including timestamp, tenant ID, and notification method used for auditing.

Tenant Communication Preferences

"As a tenant, I want to select my preferred method of communication for maintenance notifications so that I receive reminders in the way that works best for me."

Description

This requirement focuses on enabling tenants to specify their preferred method of communication for maintenance reminders (e.g., email, SMS, or push notifications). The system should allow tenants to easily update their preferences through a user-friendly interface on their tenant dashboard. By accommodating individual preferences, this feature increases the effectiveness of communication and ensures that tenants receive notices in their chosen format, thereby enhancing the overall tenant experience and engagement with the property management system.

Acceptance Criteria

Tenant prefers to receive maintenance reminders via SMS and successfully updates their communication preference on their tenant dashboard.

Given a tenant accesses their dashboard, When the tenant selects SMS as their preferred communication method, Then their preference is saved successfully and confirmed with a success message.

Tenant wants to switch from email to push notifications for maintenance reminders through the tenant dashboard.

Given a tenant is logged into their dashboard, When the tenant changes their communication preference from email to push notifications, Then the system updates the preference and sends a confirmation notification to the tenant.

Tenant attempts to set a communication preference that is unavailable in the system.

Given a tenant accesses their communication preferences, When the tenant tries to select a method not supported by the system, Then the system displays an error message indicating the method is not available.

When a scheduled maintenance reminder is due, tenants receive notifications in their chosen communication method.

Given a maintenance reminder is scheduled for a tenant, When the notification is sent, Then the tenant receives the reminder through their specified communication method (SMS, email, or push notification).

Tenant dashboard allows users to view and edit their communication preferences easily.

Given a tenant is on the preferences page, When they try to edit their communication settings, Then they should find the interface intuitive, with clear options to save or cancel changes made.

The system logs and tracks communication preferences for auditing purposes.

Given a change in communication preference, When the change occurs, Then the system should log the previous and new preference with timestamps for record-keeping.

Maintenance History Tracking

"As a tenant, I want to view the maintenance history for my unit so that I can understand the status of past issues and the maintenance schedule for my living space."

Description

This requirement specifies the need for a feature that provides tenants and property managers with access to a maintenance history log. The log should display all performed maintenance tasks, upcoming schedules, and any notes related to past maintenance, such as issues encountered or resolutions provided. This capability benefits tenants by keeping them informed about the maintenance track record of their unit and helps property managers in planning future maintenance strategies based on historical data, leading to improved property upkeep and tenant trust.

Acceptance Criteria

Tenants can view their maintenance history to track previous maintenance performed in their units and upcoming maintenance schedules.

Given a tenant is logged into their portal, when they navigate to the 'Maintenance History' section, then they should see a list of all past and upcoming maintenance tasks with details including dates, descriptions, and status (completed or pending).

Property managers need to access maintenance history to plan future maintenance based on previous tasks and tenant feedback.

Given a property manager is logged into the administrative dashboard, when they access the 'Maintenance History' log for a specific property, then they should see a comprehensive history including task details, notes on issues encountered, and any tenant comments, sorted by date.

Tenants receive notifications regarding upcoming maintenance based on their logged maintenance history.

Given a maintenance task is scheduled for a specific tenant's unit, when the system generates reminders, then the tenant should receive a notification via email or mobile device one day prior to the scheduled maintenance.

Tenants can filter their maintenance history to find specific tasks or issues related to their units.

Given a tenant is viewing their maintenance history, when they use the filter option, then they should be able to filter tasks by date range, status (completed/pending), or specific issues (e.g., plumbing, electrical) and see the relevant results immediately.

Tenants and property managers can leave comments or notes on completed maintenance tasks for future reference.

Given a completed maintenance task is viewed by either the tenant or property manager, when they click on the leave note option, then they should be able to enter and save a comment or note about that maintenance task for reference.

The system tracks and reports on the frequency of maintenance requests by unit for property managers' strategic planning.

Given the property manager generates a maintenance report, when the report includes a section on maintenance request frequency, then it should accurately reflect the number of requests per unit over the last six months to aid in resource allocation.

The maintenance history log must update in real-time as maintenance requests are completed or new tasks are added.

Given a maintenance task has been completed or added, when the update is made, then the maintenance history log should refresh automatically to reflect the most current information without requiring manual refresh from the tenant or property manager.

Customizable Notification Templates

"As a property manager, I want to create customized notification templates for maintenance reminders so that I can maintain a professional image and provide clear, relevant information to tenants."

Description

This requirement is centered around the capability to design and customize notification templates that property managers can use for sending maintenance reminders. The templates should allow for personalization with property-specific details, scheduled dates, and any other relevant information. This feature is important for maintaining brand consistency and ensuring that notifications are professional and clear, contributing to a positive perception of property management services amongst tenants.

Acceptance Criteria

A property manager creates a new maintenance notification template for an upcoming HVAC service. They access the template customization feature, input the property details, date of service, and specific instructions, and save the template for future use.

Given the property manager is on the template creation page, when they fill in all required fields and save the template, then the template should be successfully saved with all provided details and accessible for future notifications.

A tenant receives a maintenance reminder notification via email. The notification is generated using one of the customizable templates created by the property manager.

Given a maintenance notification has been scheduled, when the scheduled date arrives, then the tenant should receive the notification via email with the correct property details and formatted according to the template used.

A property manager edits an existing notification template to update the scheduled date and add personalized messages for tenants.

Given the property manager is on the template editing page, when they modify the date and add a personalized message, then the updated template should be saved successfully and reflect the changes in the system.

A property manager attempts to create a maintenance notification template without filling in the required fields.

Given the property manager is on the template creation page, when they attempt to save the template with missing required fields, then the system should display an error message indicating which fields are mandatory and prevent the template from being saved.

A tenant views their maintenance reminder notification and finds that it contains accurate and relevant information as per the property manager's input.

Given the tenant opens the maintenance reminder notification, when they review the contents, then the information should match the details specified in the template, including dates, property name, and specific maintenance instructions.

A property manager reviews the analytics dashboard to assess whether tenants are engaging with the maintenance reminders sent through customizable templates.

Given the property manager accesses the analytics dashboard, when they look for engagement metrics related to maintenance reminders, then they should see clear data reflecting open rates, response rates, and any feedback received from tenants.

The system generates a maintenance reminder notification on the scheduled date without any errors, using the designated template.

Given that the date of maintenance is reached, when the system processes notifications, then it should correctly generate and send out notifications as per the customized template associated with that maintenance event.

Recurring Maintenance Scheduling

"As a property manager, I want to set up recurring maintenance schedules for essential tasks so that I can automate and streamline the management of ongoing maintenance needs."

Description

This requirement entails the ability to set up recurring maintenance tasks within the system. Property managers should be able to designate certain maintenance activities (such as HVAC servicing or safety inspections) to recur at designated intervals (e.g., monthly, quarterly, yearly). This feature facilitates proactive maintenance management, helps in preventing service interruptions, and ensures that critical maintenance tasks are consistently performed, thus enhancing property longevity and tenant satisfaction.

Acceptance Criteria

Setting up a recurring maintenance task for HVAC servicing every six months.

Given the property manager is logged into the ListTrust platform, when they navigate to the maintenance scheduling section and create a new task, then they should be able to select 'HVAC servicing' from the service list, set the frequency to 'every 6 months', and save the task successfully.

Testing notifications for upcoming maintenance tasks to tenants via email.

Given a recurring maintenance task is set for HVAC servicing every six months, when the date of the HVAC servicing task is approaching, then all tenants linked to the property should receive a notification via email at least 48 hours in advance of the scheduled maintenance.

Verifying that tenants can view their upcoming maintenance tasks in the client interface.

Given the tenant is logged into the ListTrust platform, when they access their dashboard, then they should be able to view all upcoming maintenance tasks arranged by date, including details of the task and time.

Editing an existing recurring maintenance task for safety inspections to occur quarterly instead of bi-annually.

Given the property manager is logged into the ListTrust platform and navigates to the existing maintenance tasks, when they select the safety inspection task, change the frequency to 'quarterly', and save the changes, then the system should update the task frequency successfully.

Deleting a recurring maintenance task for landscaping services that is no longer needed.

Given the property manager is logged into the ListTrust platform and accesses the maintenance tasks list, when they select the landscaping service task and choose to delete it, then the task should be removed from the schedule, and no further notifications should be sent to tenants regarding this task.

Confirming that maintenance records are created after each scheduled task is completed.

Given a recurring maintenance task for HVAC servicing is completed, when the property manager marks the task as completed in the ListTrust platform, then a maintenance record should be generated, accessible to the manager and applicable tenants, detailing the service performed and completion date.

Implementation of a user-friendly interface for setting up and managing recurring tasks.

Given the property manager is using the ListTrust platform, when they access the recurring maintenance scheduling feature, then they should experience an intuitive interface, allowing for easy navigation, task setup, and modification without requiring training.

Inspection Schedule Tracker

A calendar integration feature that allows tenants and maintenance coordinators to view upcoming inspections alongside reminders. This promotes awareness of scheduled checks and enhances communication, thus improving overall tenant satisfaction.

Requirements

Calendar Integration

"As a tenant, I want to see scheduled inspection dates in my personal calendar so that I can manage my time effectively and ensure that I am available for these appointments."

Description

The Calendar Integration requirement enables seamless synchronization of scheduled property inspections with popular calendar applications (e.g., Google Calendar, Outlook). This functionality allows tenants and maintenance coordinators to view inspection dates, access additional details, and receive notifications directly in their personal calendars. By integrating with existing tools, we enhance user convenience and increase the likelihood of attendance, thereby improving the management of property inspections and compliance with maintenance schedules.

Acceptance Criteria

Tenants receive notifications of upcoming inspections via their linked Google Calendar.

Given a tenant has linked their Google Calendar, when an inspection is scheduled, then the tenant receives a notification in their Google Calendar 24 hours prior to the inspection.

Maintenance coordinators can view all scheduled inspections on their Outlook Calendar.

Given a maintenance coordinator has linked their Outlook Calendar, when they check their calendar, then they can see all upcoming property inspections listed with details such as date, time, and property address.

Inspection details are automatically added to the calendars of both tenants and maintenance coordinators.

Given an inspection is scheduled, when the details are confirmed, then the inspection date, time, and relevant notes are automatically added to the calendars of both the tenant and the maintenance coordinator without manual input.

Multiple tenants can be notified of the same inspection if they reside at the same property.

Given multiple tenants reside at the same property, when an inspection is scheduled, then all tenants receive notifications in their calendars that include the inspection details.

Users can unlink their calendars if they choose to opt-out of the integration.

Given a user wants to unlink their calendar, when they select the 'unlink calendar' option in the settings, then their calendar will no longer receive inspection notifications and their data will be removed from the system.

The system allows users to synchronize events from their calendar back to the ListTrust application for any changes made.

Given a calendar event is modified or rescheduled in either Google Calendar or Outlook, when the change occurs, then the modification is reflected in the ListTrust application in real-time for both tenants and maintenance coordinators.

Users can view and edit inspection details directly from their calendar events.

Given an inspection event is displayed on the user’s calendar, when the user clicks on the event, then they should be able to view and edit the inspection details, which sync back to the ListTrust application.

Automated Reminders

"As a maintenance coordinator, I want to receive automated reminders for upcoming inspections so that I can prepare and ensure that all necessary personnel are available to conduct the checks."

Description

This requirement focuses on implementing automated reminders for upcoming property inspections. Notifications will be sent via email and in-app alerts to tenants and maintenance coordinators, reminding them of inspections a few days in advance. This feature is essential to reduce no-shows, enhance communication, and ensure that all parties are aware of their responsibilities regarding scheduled inspections, ultimately leading to improved tenant satisfaction and property upkeep.

Acceptance Criteria

Automated reminders are sent out to tenants and maintenance coordinators for an upcoming inspection scheduled on January 10, 2024, to ensure both parties are aware of their responsibilities and the schedule.

Given that the inspection is scheduled for January 10, 2024, when the system generates reminders 3 days before the inspection, then both tenants and maintenance coordinators should receive an email and an in-app notification by January 7, 2024.

A tenant receives a reminder for an inspection through both email and in-app notification to confirm receipt and awareness of the scheduled inspection.

Given that a reminder is sent, when the tenant checks their email or in-app notifications, then they should find an alert about the inspection with the correct date and time specified in the notification.

The system tracks whether reminders are successfully sent and logged in the system for future reference and accountability.

Given that reminders are generated, when the system processes the reminders, then it should log each sent reminder with a timestamp in the database for record-keeping and audits.

Maintenance coordinators are able to adjust the reminder settings directly from their dashboard to customize when and how reminders are sent.

Given that the maintenance coordinator accesses the reminder settings, when they modify the reminder schedule, then the system should update the reminders accordingly and send notifications as per the new settings.

In the event of a scheduled inspection being canceled, the system should automatically send a cancellation notification to all parties involved.

Given that an inspection is canceled, when the cancellation is confirmed in the system, then both the tenants and maintenance coordinators should receive a notification informing them of the cancellation immediately after the action is executed.

The effectiveness of the automated reminders in reducing no-shows is measured over a three-month period after implementation.

Given a three-month tracking period post-implementation, when the data for inspections is analyzed, then there should be a minimum 30% reduction in no-shows compared to the previous tracking period before reminders were implemented.

Feedback is collected from tenants and maintenance coordinators on the effectiveness and clarity of the reminder notifications sent by the system.

Given the reminder notifications sent, when feedback surveys are distributed after each inspection, then at least 80% of respondents should indicate satisfaction with the clarity and timeliness of the reminders.

Inspection Overview Dashboard

"As a property manager, I want to have an overview of all past and upcoming inspections in one place so that I can quickly assess property conditions and follow up on any necessary maintenance tasks."

Description

The Inspection Overview Dashboard requirement introduces a centralized dashboard where tenants and property managers can easily view past and upcoming inspections, including dates, times, and results of previous inspections. By providing a clear, visual representation of inspection schedules and history, users can better track compliance and maintenance needs. This feature promotes transparency between tenants and management, reinforcing accountability and proactive property management strategies.

Acceptance Criteria

Inspection Overview Dashboard displays upcoming inspections and their details clearly to both tenants and property managers.

Given a user accesses the Inspection Overview Dashboard, when they view it, then they should see a list of upcoming inspections with dates, times, and associated property details clearly displayed.

Ensure the dashboard displays past inspection results accurately and comprehensibly for user reference.

Given a user accesses the Inspection Overview Dashboard, when they navigate to the past inspections section, then they should be able to see all previous inspections along with their results and dates clearly displayed.

Provide reminders for upcoming inspections to tenants through dashboard notifications.

Given an upcoming inspection is scheduled, when it is within 24 hours, then the system should send a notification reminder to the tenant regarding the visit.

Enable property managers to mark inspections as completed or rescheduled within the dashboard.

Given a property manager views an upcoming inspection on the dashboard, when they mark it as completed or rescheduled, then the dashboard should update the inspection status accordingly in real-time.

The dashboard allows filtering inspections based on date ranges or property types.

Given a user is on the Inspection Overview Dashboard, when they use the filtering options, then they should be able to view inspections by specific date ranges or by selecting different property types.

Dashboard users can access help or FAQs related to using the Inspection Overview Dashboard features.

Given a user is viewing the Inspection Overview Dashboard, when they click on the help or FAQ section, then they should be directed to relevant materials that assist in understanding how to use the dashboard features effectively.

The dashboard provides a user-friendly interface that is easy to navigate for tenants and property managers alike.

Given a user is accessing the Inspection Overview Dashboard, when they navigate through different sections, then they should find the interface intuitive with clearly labeled sections and easy access to information.

Feedback Submission Post-Inspection

"As a tenant, I want to provide feedback on the inspection process after it happens so that I can express my concerns or satisfaction and contribute to better property management."

Description

This requirement involves creating a feature that allows tenants to submit feedback or ratings regarding the inspection process immediately following an inspection. This feedback mechanism helps pinpoint areas for improvement, measures tenant satisfaction, and fosters better communication between tenants and management. Enhancing tenant engagement through feedback can lead to improved service and responsiveness in property management practices.

Acceptance Criteria

Tenant submits feedback immediately after a scheduled inspection.

Given that the inspection has been completed, when the tenant accesses the feedback submission form, then they should be able to successfully submit feedback within 5 minutes without any errors.

Management receives alerts for new feedback submissions.

Given that a tenant has submitted feedback, when management accesses the feedback dashboard, then they should see a new entry displaying the tenant's feedback within 1 minute of submission.

Feedback feedback form is user-friendly and easy to navigate for tenants.

Given that a tenant opens the feedback submission form, when they interact with the form, then all fields should be clearly labeled and the form should guide them through submission in less than 3 minutes.

Tenant ratings reflect an overall score based on feedback.

Given that a tenant submits feedback including a rating from 1 to 5, when the feedback is processed, then the overall tenant satisfaction score should be updated to reflect each tenant's rating accurately.

Feedback analytics are displayed on the manager's dashboard.

Given that feedback has been collected over time, when management accesses the analytics dashboard, then they should see trends and insights related to tenant satisfaction percentages and common feedback areas within 3 clicks.

Feedback confidentiality is maintained for tenant submissions.

Given that a tenant submits feedback, when the feedback data is analyzed, then the tenant's identity should remain anonymous, ensuring confidential handling of submissions without revealing personal information.

Follow-up communication is initiated based on tenant feedback.

Given that feedback has been submitted by a tenant, when the feedback includes actionable suggestions, then management should ensure follow-up communication occurs within 48 hours to address these suggestions.

Inspection Results Reporting

"As a property manager, I want to receive reports after each inspection that detail findings and recommendations so that I can address issues before they escalate and ensure the property is well-maintained."

Description

The Inspection Results Reporting requirement focuses on generating and sharing detailed reports of inspection outcomes. After each inspection, both tenants and property managers should receive a summary report outlining any identified issues, recommended actions, and compliance status. This ensures that all stakeholders are informed about property conditions and maintenance requirements, promoting proactive resolutions and reinforcing effective communication.

Acceptance Criteria

Generating Inspection Reports for Tenants and Property Managers after an Inspection

Given an inspection has been completed When the inspection results are recorded and submitted Then both tenants and property managers receive a detailed summary report via email within 24 hours of the inspection.

Accessing Inspection Reports from the Dashboard

Given the tenant or property manager is logged into ListTrust When they navigate to the inspection reports section from the dashboard Then they can view, download, and print the summary report of the most recent inspection conducted on their property.

Identifying Action Items in Inspection Reports

Given an inspection report has been generated When the report lists identified issues Then the report includes recommended actions with compliance status clearly stated for each issue.

Sending Inspection Reminder Notifications

Given a scheduled inspection date is approaching When the inspection is confirmed Then both tenants and property managers receive a reminder notification 48 hours prior to the inspection via email and in-app notification.

Tracking Changes in Inspection Report Compliance Status

Given an inspection report is generated When property managers update the compliance status of action items Then the updated compliance status is reflected in the report visible to tenants and property managers in real time.

Search Functionality for Inspection Reports

Given multiple inspection reports exist When a user enters search criteria into the inspection reports section Then the user receives a filtered list of reports matching their search criteria, including the ability to view details of each report.

Feedback Mechanism on Inspection Reports for Tenants

Given a summary report is received When a tenant reads the report Then the tenant has the option to provide feedback on the report through a feedback form linked in the email or dashboard, which is collected for future improvements.

Mobile Accessibility

"As a tenant, I want to access my inspection schedule on my mobile device so that I can stay updated about upcoming inspections no matter where I am."

Description

The Mobile Accessibility requirement emphasizes the development of a mobile-friendly interface for the Inspection Schedule Tracker, allowing tenants and maintenance coordinators to access inspection schedules and receive alerts via mobile devices. This feature becomes increasingly important as users demand on-the-go access to manage appointments conveniently. Ensuring that tenants can access information from any device will enhance user engagement and satisfaction.

Acceptance Criteria

Mobile Accessibility for Tenants accessing Inspection Schedules

Given that the tenant is logged into their ListTrust account on a mobile device, When they navigate to the Inspection Schedule Tracker, Then they should see a clear list of upcoming inspections along with dates and times displayed.

Mobile Alerts for Inspection Notifications

Given that a maintenance inspection is scheduled, When the inspection date approaches, Then the tenant should receive a push notification alerting them of the upcoming inspection via their mobile device.

Responsive Design of Inspection Schedule Tracker

Given that the Inspection Schedule Tracker is accessed from different mobile devices, When the tenant views the schedules, Then the interface should automatically adapt to display properly on various screen sizes without loss of functionality.

Booking Rescheduling through Mobile Interface

Given that a tenant needs to reschedule an inspection, When they access the Inspection Schedule Tracker on their mobile device, Then they should be able to select a new date and submit the change successfully.

View Historical Inspection Data on Mobile

Given that the tenant wants to look up past inspections, When they access the Inspection Schedule Tracker from their mobile device, Then they should be able to view a complete history of previous inspections alongside relevant details like comments and outcomes.

Integration of Calendar Sync for Tenants

Given that the tenant wants to integrate their inspection schedule with their personal calendar, When they select the sync option, Then their upcoming inspection events should be successfully added to their calendar application of choice.

Direct Communication with Maintenance Coordinators via Mobile

Given that a tenant has questions about their inspection, When they access the Inspection Schedule Tracker, Then they should have an option to message the maintenance coordinator directly from their mobile device.

Emergency Maintenance Alerts

Instant alerts for urgent maintenance issues sent to both tenants and coordinators. This feature prioritizes significant repairs, ensuring swift action is taken to resolve critical problems, thus enhancing tenant safety and satisfaction.

Requirements

Real-time Notification System

"As a property manager, I want to receive instant notifications for emergency maintenance requests so that I can quickly address urgent issues and ensure tenant safety and satisfaction."

Description

The Real-time Notification System provides immediate alerts to tenants and property coordinators regarding emergency maintenance requests. This requirement involves integrating push notifications within the ListTrust app and email alerts for critical issues like plumbing leaks or electrical failures. By ensuring that both tenants and managers receive timely updates, this feature not only enhances tenant safety but also promotes faster resolution times, thereby improving overall satisfaction. Ultimately, the system aims to create a transparent communication channel that helps prioritize urgent maintenance tasks and reduce response times, contributing significantly to the efficient management of emergencies.

Acceptance Criteria

Tenant reports a plumbing leak via the ListTrust app which triggers the notification system.

Given a tenant reports an emergency plumbing leak in the app, When the report is submitted, Then both the tenant and the property coordinator receive a push notification and email alert within 1 minute.

Property coordinator receives an emergency alert for electrical failure to take necessary action.

Given an electrical failure is reported by a tenant, When the notification is sent, Then the property coordinator must receive the alert via push notification and email within 1 minute, and a ticket is automatically created in the maintenance system.

Tenant interacts with the notification to assure prompt acknowledgment of the maintenance request.

Given a tenant receives an emergency maintenance notification, When the tenant opens the notification, Then the system logs that the notification has been read by the tenant and updates the maintenance request status accordingly within the system.

System handles peak loads where multiple reports are made simultaneously.

Given that multiple emergency maintenance requests are reported at the same time, When the system processes these requests, Then all tenants and property coordinators receive notifications without delay or failure within 1 minute for each request.

Property coordinator follows up after executing resolved maintenance requests.

Given the maintenance task has been completed, When the coordinator marks the task as resolved, Then both the tenant and the coordinator receive a notification confirming task resolution within 1 minute.

Overdue alerts for unresolved emergency maintenance requests are sent to the property coordinator.

Given that an emergency maintenance request remains unresolved for over 24 hours, When the system checks for overdue requests, Then a reminder alert is sent to the property coordinator within 5 minutes.

Maintenance Issue Tracking

"As a tenant, I want to submit detailed maintenance requests and track their status so that I can stay informed about the progress and resolution of my issues."

Description

The Maintenance Issue Tracking requirement focuses on enabling tenants to submit detailed maintenance requests through the ListTrust platform, including the ability to attach images and descriptions. This facilitates better communication between tenants and property managers, ensuring that all necessary information is captured upfront. The tracking ability allows tenants to follow the status of their requests in real-time, providing transparency and increasing tenant trust. Additionally, this feature will enable property managers to organize and prioritize requests effectively, leading to improved operational efficiency and reduced administrative tasks.

Acceptance Criteria

Tenant submits a maintenance request through the ListTrust platform, detailing the issue, attaching images, and providing descriptions.

Given a tenant is logged into their ListTrust account, When they navigate to the maintenance request section, and submit a request with required details and images, Then the request should be created in the system, visible to both the tenant and property manager.

Property manager reviews a maintenance request submitted by a tenant and updates its status.

Given a property manager accesses the maintenance requests dashboard, When they select an existing request and update its status to 'In Progress', Then the tenant should receive a notification indicating the status change of their request.

Tenant checks the status of their submitted maintenance request in real-time.

Given a tenant has submitted a maintenance request, When they navigate to the status tracking page, Then they should see the current status of their request along with any relevant updates or comments from the property manager.

Tenant wants to edit the details of their submitted maintenance request after it has been filed.

Given a tenant has submitted a maintenance request, When they select the option to edit their submission, Then they should be able to update the description or attach additional images, and save the changes successfully.

A maintenance issue is categorized as an emergency and escalated to the maintenance coordinator.

Given a maintenance request is marked as urgent by the tenant, When the property manager reviews the request, Then an emergency alert should be sent immediately to the designated maintenance coordinator for swift action.

A tenant receives confirmation of their maintenance request submission.

Given a tenant submits a maintenance request, When the request is successfully created, Then they should receive an immediate confirmation notification through email or in-app messaging, summarizing the details of their request.

Automated Escalation System

"As a property manager, I want unresolved maintenance requests to be automatically escalated so that I can ensure timely resolutions and prevent tenant frustration."

Description

The Automated Escalation System ensures that unresolved maintenance requests are escalated automatically after a predefined timeframe. If a maintenance issue is not addressed within the specified time limit, the request will be elevated in priority and flagged for immediate attention. This not only ensures that critical issues are resolved promptly but also reduces the risk of tenant dissatisfaction due to delays. The system integrates seamlessly with existing property management workflows and helps property managers stay accountable for maintenance timelines, ultimately improving service delivery and tenant retention rates.

Acceptance Criteria

Maintenance request not addressed within 24 hours automatically triggers escalation to the coordinator.

Given a maintenance request has been submitted, When the status remains unresolved for 24 hours, Then the request should be automatically escalated to the coordinator and flagged for immediate attention.

Test for the escalation notification process via email and app alert.

Given a maintenance request has been escalated, When the request is escalated, Then an email and mobile app alert should be sent to the maintenance coordinator confirming the escalation.

Verify the dashboard visibility of escalated maintenance requests for property managers.

Given a maintenance request has been escalated, When the property manager accesses their dashboard, Then the escalated request should be prominently displayed with urgency indicators.

Evaluate the user feedback process for escalated requests to improve future response times.

Given an escalated maintenance request has been resolved, When feedback is collected from the tenant, Then the feedback should indicate satisfaction with the escalation handling and the swift resolution of the issue.

Check the system’s ability to integrate with existing property management workflows without disruption.

Given the existing property management software is operational, When the escalation system is implemented, Then it should function seamlessly without interrupting ongoing maintenance workflows.

Assess the system's reporting capabilities on escalated requests over time.

Given a period of one month after implementation, When the report on escalated maintenance requests is generated, Then it should show clear statistics on the number of escalated requests and average response times.

Customizable Alert Preferences

"As a tenant, I want to customize my alert preferences so that I can control how and when I receive notifications about maintenance issues."

Description

The Customizable Alert Preferences requirement allows tenants and property managers to tailor their notification settings based on their individual needs. Users can choose to receive alerts via the ListTrust app, SMS, or email, and can set preferences for the types of notifications they wish to receive (e.g., emergency alerts only, all maintenance updates, etc.). This feature enhances user experience by providing flexibility and ensuring that users stay informed in a manner that suits their lifestyle, which can significantly increase engagement and responsiveness to maintenance issues.

Acceptance Criteria

Tenant Customizes Alert Preferences for Maintenance Notifications

Given a tenant is logged into the ListTrust app, when they navigate to the notification settings, then they should be able to select preferred notification methods (app, SMS, email).

Property Manager Sets Emergency Alert Preferences

Given a property manager is logged into the ListTrust web portal, when they access alert preferences, then they should see options to receive emergency alerts via their selected communication method.

Tenant Receives a Maintenance Alert via Chosen Method

Given a tenant has set their notification preference to SMS, when an emergency maintenance alert is triggered, then they should receive the alert via SMS.

Notification Preferences Reflect User Changes

Given a tenant has updated their notification preferences, when they revisit the notification settings, then the changes should be reflected accurately in the interface.

System Logs Notification Preference Changes

Given any user (tenant or property manager) changes their notification settings, when they save the changes, then the system should log the change and timestamp it appropriately.

User Receives Confirmation of Preference Update

Given a tenant has changed their notification preferences, when they save the changes, then they should receive a confirmation message within the app indicating the update was successful.

Test Different User Notification Combinations

Given different tenants have varying preferences for notification types, when the system sends maintenance updates, then all users should receive notifications according to their individual settings without error.

Maintenance Analytics Dashboard

"As a property manager, I want to access an analytics dashboard to review maintenance trends so that I can make informed decisions about property management and improve service efficiency."

Description

The Maintenance Analytics Dashboard provides property managers with a comprehensive overview of maintenance issues, trends, and response times through visually engaging charts and reports. This requirement involves aggregating data from various maintenance requests, allowing managers to analyze patterns over time, identify the most common issues, and optimize resource allocation accordingly. By utilizing data-driven insights, property managers can enhance decision-making and strategic planning, leading to better management practices and ultimately improved tenant satisfaction.

Acceptance Criteria

Dashboard Load Performance during Peak Usage

Given the Maintenance Analytics Dashboard is accessed during peak usage hours, when a property manager opens the dashboard, then the dashboard loads all data points within 3 seconds without performance degradation.

Data Visualization Accuracy for Maintenance Trends

Given that maintenance data has been aggregated over the past year, when a property manager views the Maintenance Analytics Dashboard, then all charts and reports reflect accurate and updated data trends for the specified period without discrepancies.

User Customization of Dashboard Views

Given a property manager has access to the Maintenance Analytics Dashboard, when they customize their dashboard layout and save the changes, then the next time they access the dashboard, the customized layout should be displayed correctly without any loss of data or settings.

Alerts for Maintenance Anomalies

Given the dashboard's real-time analytics feature, when an unusual spike in maintenance requests occurs, then the system should automatically generate an alert to the property manager within 5 minutes of detection.

Exporting Dashboard Reports

Given the Maintenance Analytics Dashboard is being used, when a property manager selects the option to export the maintenance report, then the report should be generated in CSV format and downloaded successfully without errors.

Mobile Access to Dashboard Analytics

Given a property manager is using the mobile app, when they access the Maintenance Analytics Dashboard, then all key metrics and visuals should render correctly on a mobile device with no loss of information or functionality.

Integration with Maintenance Request System

Given the Maintenance Analytics Dashboard is linked with the maintenance request system, when a new maintenance request is added, then it should reflect in the dashboard within 5 minutes and be viewable in the latest analytics.

Automatic Follow-Up Reminders

Post-maintenance follow-up alerts that remind maintenance coordinators to check in with tenants after repairs are completed. This ensures that tenants' needs are immediately addressed and maintains a high level of trust in property management.

Requirements

Maintenance Follow-Up Notification

"As a maintenance coordinator, I want to receive automatic follow-up reminders after a maintenance task is completed so that I can ensure tenant satisfaction and address any additional concerns they may have promptly."

Description

The Maintenance Follow-Up Notification requirement outlines the need for an automated system that sends alerts to maintenance coordinators after service requests have been completed. This feature allows property managers to ensure that follow-ups with tenants occur systematically, reinforcing accountability and fostering better communication. By implementing this requirement, ListTrust will enhance tenant trust and satisfaction, encouraging stronger landlord-tenant relationships. It integrates seamlessly with the existing maintenance management workflow and utilizes existing contact information, ensuring minimal disruption to current processes while significantly improving service quality and responsiveness.

Acceptance Criteria

Maintenance Follow-Up Notification Activation and Timing

Given a maintenance request has been marked as completed, When the maintenance coordinator checks the task status, Then an automated follow-up notification is generated immediately after the task status changes to completed.

Notification Content Verification

Given that an automated follow-up notification is triggered, When the notification is sent to the maintenance coordinator, Then the notification must include the tenant's name, the service request details, and a reminder to follow up within 24 hours.

Integration with Existing Communication Channels

Given that a follow-up notification is generated, When the system sends the notification, Then it must be delivered through the established communication channel (email/SMS) used by the maintenance coordinator without errors.

Response Handling from Maintenance Coordinators

Given that a follow-up notification has been received, When a maintenance coordinator acknowledges the notification by responding, Then the system must log the acknowledgment and update the follow-up status in the maintenance management system.

Follow-Up Completion Tracking

Given the follow-up notification is sent, When the maintenance coordinator communicates with the tenant, Then the completed follow-up must be recorded in the system and marked as 'Follow-Up Completed' for tracking purposes.

User Acceptance Testing for Notifications

Given that the follow-up notification feature is implemented, When selected users test the feature, Then at least 90% of users must confirm that the notifications are clear, timely, and useful for following up with tenants.

System Performance During High Demand

Given that multiple maintenance requests are completed concurrently, When the follow-up notification system processes the requests, Then it must send out notifications to all relevant maintenance coordinators within 5 minutes of the completion of each request without performance degradation.

Tenant Feedback Collection

"As a tenant, I want to give feedback about completed maintenance work so that I can express my satisfaction or concern, allowing the property management team to improve their services based on my input."

Description

The Tenant Feedback Collection requirement specifies the development of a mechanism that allows tenants to easily provide feedback on completed maintenance tasks. This feature is essential for gaining insights into tenant experiences, identifying areas for improvement, and fostering open communication between tenants and property managers. By integrating this feedback collection process within ListTrust, property managers can gather valuable data to enhance service delivery, address recurring issues, and proactively engage tenants to ensure their ongoing satisfaction. The collected feedback will support analytics and reporting capabilities to inform decision-making.

Acceptance Criteria

Tenant provides feedback for a maintenance task via a feedback form in ListTrust after receiving an automatic follow-up reminder.

Given a tenant has received a follow-up reminder, when they click on the feedback link, then they should be directed to a feedback form that correctly pre-fills the maintenance task details.

Tenant feedback is successfully submitted through the ListTrust platform after completing the feedback form.

Given a tenant fills out the feedback form, when they submit it, then their feedback should be saved to the database without any errors, and a confirmation message displayed.

Property managers can view collected tenant feedback in their ListTrust dashboard.

Given that tenant feedback has been submitted, when a property manager accesses the feedback dashboard, then they should see all collected feedback organized by maintenance task and tenant name.

The system alerts property managers when feedback has been submitted by tenants.

Given that feedback has been submitted, when the property manager logs into the ListTrust platform, then they should receive a notification indicating new feedback is available for review.

The Tenant Feedback Collection feature compiles and aggregates feedback data for reporting.

Given multiple feedback submissions have been made, when the property manager requests a report, then the system should generate a report showing average satisfaction ratings and common feedback themes.

Automatic follow-up reminders are sent to tenants after maintenance tasks are marked completed.

Given a maintenance task is completed, when the specified time period has elapsed, then an automatic follow-up reminder should be sent to the relevant tenants via email and/or SMS.

Tenants can access their submitted feedback details for review.

Given a tenant has submitted feedback, when they access the feedback section in their ListTrust account, then they should see a history of their feedback submissions along with the status of each submission.

Reminder Customization Options

"As a property manager, I want to customize follow-up reminder notifications so that I can tailor my communication approach to meet the preferences of individual tenants, enhancing our engagement."

Description

The Reminder Customization Options requirement aims to provide maintenance coordinators and property managers with the ability to customize their notifications regarding follow-up reminders. This includes options for setting the timing of reminders, choosing the mode of delivery (e.g., email, SMS), and the ability to create templates for messages that can be personalized for each tenant. This flexibility will enable property managers to tailor the follow-up process to fit their unique tenant demographics and preferences, enhancing communication effectiveness and improving tenant relationships. Customization will also allow for operational efficiency and adaptability according to various management styles.

Acceptance Criteria

Reminder Customization for Different Types of Repairs

Given a maintenance coordinator, when they access the reminder customization options for different types of repairs (e.g., plumbing, electrical), then they should be able to set specific times for follow-up reminders based on the repair type, ensuring timely communication tailored to each situation.

Mode of Delivery Selection for Reminders

Given a property manager, when they customize the follow-up reminder, they should have the option to select the mode of delivery (email or SMS), and upon saving the settings, the selected delivery mode should reflect in the reminder logs for all future follow-ups.

Template Creation for Personalized Messages

Given a maintenance coordinator, when they create a reminder template for follow-up messages, then they should be able to include placeholders for tenant's names and specific repair details, allowing personal customization for each message, with a save confirmation displayed after the successful creation.

Viewing All Customized Reminders

Given a property manager, when they navigate to the reminders dashboard, they should see a complete list of all previously customized reminders for follow-ups, including the repair type, timing, delivery mode, and the status showing whether the reminders are active or inactive.

Editing Existing Reminder Customizations

Given a maintenance coordinator, when they select an existing reminder customization for editing, they should be able to modify the timing, delivery mode, or message template of the reminder without losing any existing data, followed by a confirmation message that changes were saved successfully.

Testing Reminder Delivery

Given a maintenance coordinator, when they set a reminder with chosen parameters and initiate a test send, then the reminder should be delivered to the designated test recipient within a specified time frame, confirming successful integration of the customization feature.

Default Reminder Settings for New Properties

Given a property manager, when they add a new property to the ListTrust platform, then the system should automatically apply predefined default reminder settings for follow-ups, which can be modified later by the maintenance coordinator as needed.

Analytics Dashboard for Follow-Ups

"As a property manager, I want to access an analytics dashboard for follow-ups so that I can monitor tenant interactions and improve our response strategies based on the data provided."

Description

The Analytics Dashboard for Follow-Ups requirement focuses on developing a dashboard feature that provides property managers with insights and analytics regarding follow-up notifications and tenant interactions. This dashboard will display key metrics such as response rates, tenant feedback trends, and the average time taken for follow-ups. By analyzing this data, property managers will gain valuable insights into tenant satisfaction levels, the effectiveness of maintenance processes, and areas requiring improvement. This requirement is vital for helping property management teams to make data-driven decisions and enhance their overall service delivery.

Acceptance Criteria

Viewing the Follow-Up Analytics Dashboard as a Property Manager

Given the user is logged into the ListTrust platform, when they navigate to the Analytics Dashboard, then they should see a clear display of follow-up notifications, tenant feedback trends, and response rates.

Filtering Follow-Up Data by Date Range

Given the user is on the Analytics Dashboard, when they select a date range filter, then the dashboard should refresh to display follow-up analytics relevant only to that selected date range.

Exporting Follow-Up Analytics Data

Given the user has accessed the Follow-Up Analytics Dashboard, when they click the 'Export' button, then they should be able to download a CSV file containing all displayed analytics data.

Displaying Average Time Taken for Follow-Ups

Given the analytics are displayed on the dashboard, when the follow-up data is loaded, then the average time taken for follow-ups should be shown as a separate metric in the dashboard.

Analyzing Tenant Feedback Trends

Given the Follow-Up Analytics Dashboard is displayed, when the user views the tenant feedback section, then they should see feedback trends visualized through graphs or charts for easy interpretation.

Accessing Follow-Up Notifications for Specific Properties

Given the user has multiple properties, when they select a specific property from a dropdown menu, then the follow-up notifications displayed should correspond only to that selected property's tenants.

Receiving Alerts for High Discontent Score from Feedback

Given the analytics data is available, when the system detects a high discontent score from tenant feedback, then a notification should be sent to property managers recommending immediate follow-up.

Automated Escalation for Unanswered Follow-Ups

"As a property manager, I want an automated escalation system for unanswered follow-ups so that I can ensure that no tenant concerns are overlooked, maintaining high levels of service consistency."

Description

The Automated Escalation for Unanswered Follow-Ups requirement defines a system that automatically escalates reminders if follow-ups are not acknowledged or completed by the maintenance team within a specified timeframe. This feature ensures that no tenant concerns fall through the cracks and maintains high standards of customer service. The escalation process can involve notifying higher management levels or sending additional reminders to the maintenance coordinators. By implementing this requirement, ListTrust enhances accountability within the maintenance team and ensures high standards of tenant care are upheld regardless of individual response rates.

Acceptance Criteria

Follow-Up Reminder Escalation for On-Campus Property Management

Given a follow-up reminder is created for a maintenance request, When the reminder is not acknowledged within 48 hours, Then an automated escalation notification is sent to the property manager.

Follow-Up Completion Confirmation

Given a tenant has received a follow-up reminder after maintenance, When the tenant acknowledges the follow-up, Then the system records the acknowledgment and prevents escalation notifications.

Notification Persistence for Overdue Follow-Ups

Given an automated escalation for a follow-up reminder that remains unacknowledged after 72 hours, When the system processes the escalation, Then it sends a secondary alert to the maintenance coordinator and the property manager, escalating visibility.

Management Review Dashboard for Escalated Alerts

Given multiple escalated follow-ups, When the management reviews the dashboard, Then the dashboard displays total count of unresolved follow-ups and the response rates of maintenance coordinators over the past month.

Customization of Escalation Timelines

Given that property managers have different operational needs, When the property manager sets custom escalation timelines, Then the system allows setting of reminder escalation durations from 24 to 72 hours.

Audit Trail for Follow-Up Escalations

Given a follow-up escalation has occurred, When the audit log is accessed, Then the system displays an entry detailing the timestamp, the involved personnel, and the follow-up history for that tenant's request.

Personalized Alert Preferences

Allow tenants to customize their notification preferences through their user dashboard, selecting how and when they receive alerts (SMS, email, app notifications). This tailored approach improves engagement and satisfaction by catering to individual communication preferences.

Requirements

Notification Method Customization

"As a tenant, I want to customize my notification preferences so that I can receive alerts in the way that suits me best, ensuring I stay updated on important information regarding my property."

Description

This requirement enables tenants to select their preferred notification methods (SMS, email, app notifications) directly from their user dashboard. It enhances user satisfaction by allowing them to receive important alerts in the way that is most convenient for them. By catering to individual communication preferences, this feature aims to increase tenant engagement with the platform, ensuring that important updates related to leasing and maintenance are not missed. Additionally, this customization fosters a sense of control for tenants over how they receive information, ultimately leading to improved relationships between landlords and tenants.

Acceptance Criteria

Tenant accesses the notification preferences section on their user dashboard.

Given the tenant is logged into their user dashboard, when they navigate to the notification preferences section, then they should see options to select SMS, email, and app notifications as their preferred methods for receiving alerts.

Tenant selects their preferred notification methods and saves the changes.

Given that the tenant is on the notification preferences page, when they choose their notification method (SMS, email, app notifications) and click the save button, then their choices should be saved and reflected in the confirmation message displayed on the screen.

Tenant updates their notification preferences after initially setting them.

Given the tenant has previously set notification preferences, when they revisit the notification preferences section and change their selections, then the new preferences should be saved and a confirmation alert should display the updated preferences to the tenant.

Notifications are sent according to tenant's selected preferences.

Given the tenant has selected their notification preferences, when an important update related to leasing or maintenance is triggered, then the notifications should be sent to the tenant only through their chosen methods (SMS, email, app notifications).

Tenant receives a notification when preferences are changed.

Given that the tenant updates their notification preferences, when the changes are saved, then the tenant should receive a confirmation notification through their selected method that their preferences have been successfully updated.

Default notification preferences are set for new users.

Given a new tenant registers in ListTrust, when they access the notification preferences for the first time, then they should see default options selected (e.g., email notifications) and be prompted to customize their preferences immediately.

Tenant receives a feedback message upon saving notification preferences.

Given that the tenant has modified their notification preferences and clicked save, when the action is completed, then the tenant should receive a success message confirming that their preferences have been updated successfully.

Scheduled Notifications

"As a tenant, I want to schedule my notification times so that I receive alerts when they are most convenient for me, reducing the chances of missing important updates."

Description

This requirement allows tenants to set specific times for receiving notifications based on their convenience. Tenants can choose to receive alerts for events such as payment deadlines, maintenance updates, and management announcements at times that work best for them. By implementing scheduled notifications, ListTrust not only enhances user experience but also ensures that important messages are received when tenants are more likely to engage with them, thus improving responsiveness and reducing missed communications. This feature is essential for fostering a proactive and informed tenant community.

Acceptance Criteria

Tenants access their user dashboard to customize their scheduled notification preferences for payment deadlines.

Given a logged-in tenant, when they navigate to the notification preferences section, then they can select specific days and times for receiving payment deadline alerts via their chosen communication method.

A tenant sets up their notification preferences, including the desired communication channel (SMS, email, app notifications) and frequency.

Given a tenant on their dashboard, when they update their notification preferences and save changes, then the preferences should be saved accurately without errors, and the system should confirm the changes with a success message.

A tenant wants to ensure they receive maintenance update notifications at specific times.

Given a tenant has selected their maintenance notification preferences, when a maintenance update is scheduled, then the notification should be sent at the predetermined time and through the selected channel.

A tenant modifies their scheduled notification for management announcements after previously setting it up.

Given a tenant has existing notification settings for management announcements, when they modify the scheduled time and save the changes, then the updated schedule should reflect the new settings immediately on the dashboard.

A tenant checks confirmation that their notification preferences have been successfully saved.

Given a tenant has just updated their notification preferences, when they view their dashboard, then a confirmation message should be visible indicating that the preferences have been successfully saved.

A tenant receives a notification at the scheduled time for a payment deadline.

Given a tenant's notification settings include a scheduled time for payment deadline alerts, when the scheduled time arrives, then the tenant should receive the notification through the selected channel without delay.

A tenant reviews their notification history to confirm they have received alerts as scheduled.

Given a tenant has received notifications, when they access the notification history section of their dashboard, then they should see a log of all alerts received, with timestamps that match the scheduled preferences they set.

Alert Frequency Settings

"As a tenant, I want the option to set how often I receive my notifications so that I can manage my time and avoid being overwhelmed by too many alerts."

Description

This requirement provides tenants with the ability to adjust the frequency of notifications they receive, ranging from instant alerts to daily or weekly summaries. This flexibility caters to varying tenant lifestyles—some may prefer real-time updates, while others may opt for a less frequent summary. By implementing frequency settings, ListTrust aims to minimize notification fatigue and increase satisfaction, ensuring tenants feel informed without feeling overwhelmed. This feature is crucial for building a tailored communication strategy that enhances tenant engagement.

Acceptance Criteria

Tenant sets notification frequency to instant alerts for maintenance updates.

Given a logged-in tenant, when they select 'instant alerts' for maintenance updates and save their preferences, then they should receive notifications immediately upon any maintenance request updates.

Tenant selects daily summaries for property announcements.

Given a logged-in tenant, when they choose 'daily summaries' for property announcements and save their preferences, then they should receive a single notification every day at a specified time listing all announcements made within the previous 24 hours.

Tenant opts out of receiving email notifications altogether.

Given a logged-in tenant, when they disable email notifications in their preferences and save, then they should not receive any email notifications related to alerts or updates.

Tenant modifies frequency settings from weekly to instant alerts.

Given a logged-in tenant, when they change their notification preference from 'weekly' to 'instant' and save the changes, then they should immediately start receiving instant alerts instead of weekly summaries.

Tenant adjusts alert settings for payment reminders to weekly summaries.

Given a logged-in tenant, when they select 'weekly summaries' for payment reminders and confirm the changes, then they should only receive one aggregated payment reminder notification per week.

Tenant receives a confirmation message after changing notification settings.

Given a logged-in tenant, when they change their alert preferences, then they should see a confirmation message indicating that their preferences have been successfully updated.

Multi-language Support for Notifications

"As a non-English speaking tenant, I want to receive my notifications in my preferred language so that I can fully understand important updates related to my property."

Description

This requirement focuses on enabling tenants to receive notifications in their preferred language. By incorporating multi-language support, ListTrust will accommodate a diverse tenant base, ensuring that non-English speakers can fully understand and engage with the platform. This requirement highlights the platform's commitment to inclusivity and improves tenant satisfaction by eliminating language barriers. The feature will integrate seamlessly with the existing notification system and will require translation services as well as an easy language selection option on the user dashboard.

Acceptance Criteria

Tenant selects their preferred language from a dropdown menu in their user dashboard.

Given that a tenant is logged into their user dashboard, when they navigate to the language settings, then they should see a dropdown menu containing a list of available languages.

A tenant receives a notification in their selected language.

Given that a tenant has selected 'Spanish' as their preferred language, when a maintenance notification is sent, then the tenant should receive the notification text translated into Spanish, ensuring all content is comprehensively localized.

The system provides feedback when saving language preferences.

Given that a tenant updates their language preference, when they click on 'Save Preferences', then the system should display a confirmation message indicating the preferences have been successfully updated.

Users can switch back to the default language after changing it.

Given that a tenant selects a new language, when they choose to revert to the default language setting, then all notifications should be sent in the default language thereafter, as verified by receiving a test notification.

Notifications are sent in the correct language based on the tenant's preference.

Given that a tenant has set their notification preference to 'French', when the system sends out an alert, then the notification should reflect the accuracy of translation and be delivered in French without any errors in the text.

The system allows tenants to view a list of supported languages.

Given that a tenant is on the language settings page, when they click on 'Supported Languages', then a modal should appear listing all languages available for notifications and their descriptions.

Testing the multi-language functionality with various user accounts.

Given various tenant accounts have different language preferences set, when the notification system is triggered, then all tenants should receive their respective notifications in their chosen languages without any discrepancies.

Centralized Notification History

"As a tenant, I want to access a history of all my notifications so that I can refer back to important information or reminders at any time."

Description

This requirement allows tenants to access a centralized history of all notifications received within the dashboard. Having a dedicated space for viewing past notifications will enable tenants to revisit important messages, reminders, and alerts at their convenience. This functionality is crucial for record-keeping and helps tenants stay informed about previous communications. This feature will not only improve transparency but also assist tenants who may have missed notifications or need to reference previous communications.

Acceptance Criteria

Tenant accesses the centralized notification history to review missed alerts after returning from a vacation.

Given a tenant is logged into their dashboard, When they navigate to the 'Notification History' section, Then they should see a list of all past notifications categorized by type (e.g. alerts, reminders) with date and time stamps.

Tenant modifies their notification settings and wants to see the adjustments reflected in their notification history.

Given a tenant has updated their notification preferences, When they access the 'Notification History', Then the history should accurately reflect notifications based on the new preferences without displaying any outdated communication methods.

Tenant searches for a specific notification related to maintenance requests in the centralized history.

Given a tenant is in the 'Notification History', When they use the search function to query 'maintenance', Then they should only see notifications related to maintenance requests, sorted by most recent first.

Tenant reviews their notification history to verify previous communication regarding lease renewal dates and deadlines.

Given a tenant navigates to their notification history, When they filter notifications by category 'Lease Renewals', Then they should see a complete list of all relevant notifications with clear action dates and reminders listed.

Tenant checks their notification history for alerts that require immediate action, such as urgent maintenance issues.

Given a tenant is viewing their notification history, When they sort the notifications by urgency level, Then all critical alerts should appear at the top of the list clearly marked for action.

New tenant logs in for the first time and wants to confirm they can install their notification history feature without external help.

Given a new tenant has freshly logged into ListTrust, When they navigate to the 'Notification History', Then they should see a guided walkthrough showing how to access and utilize the history feature effectively.

Maintenance Completion Status Updates

Automatically notify tenants when maintenance tasks are completed, including details of the work carried out. This feature enhances trust and keeps tenants informed, leading to increased tenant satisfaction and a clearer understanding of property management operations.

Requirements

Tenant Notification System

"As a tenant, I want to receive notifications when maintenance tasks are completed so that I am informed about the status of my requests and feel more secure in my living environment."

Description

This requirement involves the development of an automated notification system that alerts tenants via email or in-app messaging when maintenance tasks are completed. The system will include detailed information about the work carried out, such as the nature of the task, the date of completion, and any follow-up instructions if needed. This functionality is crucial in building trust between tenants and property managers, as it keeps tenants informed about maintenance activities affecting their living environment. Furthermore, integrating this notification system with existing user management and maintenance tracking modules within ListTrust will ensure seamless communication and enhance the overall maintenance workflow efficiency.

Acceptance Criteria

Tenant receives a notification after a maintenance task has been completed in their unit.

Given a maintenance task is completed, when the task is marked as completed in the system, then the tenant receives a notification via email and in-app message detailing the task completed, date of completion, and any follow-up instructions.

Tenant is informed of maintenance completion status through multiple channels.

Given a maintenance task is completed, when the notification is sent, then the notification must be sent to the tenant's registered email and their ListTrust app inbox simultaneously, ensuring no gap in communication occurs.

Tenant notification includes detailed information about the completed maintenance task.

Given a maintenance task is completed, when the tenant receives a notification, then the notification must include the nature of the task, completion date, and any necessary follow-up instructions or contact information for further questions.

Notification system integrates with existing user management to ensure tenant data accuracy.

Given a maintenance task completion notification is triggered, when the notification is sent, then the system must pull the correct tenant information from the user management module to ensure notifications are sent to the correct recipients.

Property manager can track notification delivery status for accountability.

Given a maintenance task completion notification has been generated, when the notification is sent, then the property manager should be able to view the delivery status (sent, delivered, opened) within the system dashboard.

Maintenance Task Visibility

"As a tenant, I want to view the status of my maintenance requests on a dashboard so that I can track the progress and know when the work will be completed."

Description

This requirement aims to create a dashboard feature for tenants that provides visibility into ongoing and completed maintenance tasks. The dashboard will show a timeline of maintenance activity, including request submissions, assignment of tasks, current status, and completion notifications. This transparency is essential as it empowers tenants with information regarding their living conditions and enhances overall satisfaction by allowing them to track the progress of their maintenance requests. Integrating this feature with the existing property management dashboard will allow for a more cohesive user experience for both managers and tenants.

Acceptance Criteria

Viewing Ongoing Maintenance Tasks

Given a tenant is logged into their dashboard, when they navigate to the maintenance section, then they should see a list of ongoing maintenance tasks that have been assigned but not yet completed.

Receiving Notifications for Completed Tasks

Given a maintenance task has been completed, when the property manager marks the task as done in the system, then the tenant should receive an automatic notification detailing the work completed and any related information.

Tracking Request Submission Timeline

Given a tenant has submitted a maintenance request, when they view their request history on the dashboard, then they should see a timestamp indicating when the request was submitted and its current status in real-time.

Timeline of Completed Tasks

Given a tenant is on the maintenance dashboard, when they select the 'completed tasks' filter, then they should see a chronological timeline of all tasks that have been completed in the past month, along with a summary of each task performed.

Real-time Status Updates

Given a maintenance task is ongoing, when the property manager updates the status (e.g., 'in progress', 'waiting for parts'), then the tenant's dashboard should reflect these updates in real-time to keep them informed of the task's progress.

Accessing Historical Maintenance Data

Given a tenant wants to review past maintenance requests, when they navigate to the historical maintenance data section, then they should see all their previous requests with completion details and the time taken for each request resolution.

Feedback Mechanism for Maintenance Services

"As a tenant, I want to provide feedback on maintenance services so that management can know about my experience and improve future service quality."

Description

This requirement entails implementing a feedback mechanism that allows tenants to rate the maintenance services after completion of tasks. Tenants will have the ability to provide comments and a star rating system to evaluate their satisfaction with the service. This data will be consolidated in a reporting tool, providing property managers with insights into maintenance service quality. Implementing this feedback loop is vital for continuous improvement in services provided and strengthens the relationship between tenants and property managers by demonstrating a commitment to addressing tenants' needs and concerns.

Acceptance Criteria

Tenants have submitted a maintenance request, and upon completion of the maintenance work, they will receive an automated notification detailing the work performed and any ongoing recommendations.

Given the maintenance task is completed, When the notification is triggered, Then the tenant receives an email and a push notification with details of the completed maintenance task.

After receiving the maintenance completion notification, tenants will have access to a feedback mechanism to rate the quality of service provided by maintenance staff.

Given the tenant receives a maintenance completion notification, When they click on the feedback link, Then they are directed to a rating interface where they can rate the service and provide comments.

Tenants submit their feedback after a maintenance service, and property managers need to access this data to evaluate service quality and identify areas for improvement.

Given that tenants provide their feedback, When the feedback is submitted, Then the data is recorded and retrievable in the reporting tool for property managers to analyze service quality.

The feedback mechanism should be user-friendly, allowing tenants to easily navigate and complete their ratings and comments without confusion.

Given the feedback interface is live, When tenants attempt to submit feedback, Then all tenants can successfully submit their ratings and comments without technical issues.

Property managers receive regular reports summarizing tenant feedback on maintenance services, enabling them to make informed decisions and improvements.

Given feedback has been collected over time, When the property manager requests the report, Then they receive a consolidated report highlighting the average rating and specific feedback comments.

The star rating system for feedback should be clearly displayed and intuitive for tenants to use post-maintenance service.

Given the feedback interface, When tenants view the rating options, Then they can easily select a star rating from 1 to 5 and understand what each rating signifies.

Tenants are notified of follow-ups or improvements made based on their feedback to reinforce the landlord-tenant relationship.

Given feedback has been submitted, When property managers respond or make changes based on feedback, Then a summary notification is sent to tenants detailing what actions were taken in response to their feedback.

Analytics Dashboard for Maintenance Requests

"As a property manager, I want to access analytics on maintenance requests so that I can identify patterns and improve our response times and service offerings."

Description

This requirement focuses on developing an analytics dashboard that enables property managers to view and analyze maintenance request data over time. The dashboard should present metrics such as average response times, common types of requests, and completion rates. Leveraging this analytics tool will help property managers identify trends and areas that require attention or improvement, thus enhancing their decision-making process and resource allocation. The integration of this analytics feature with ListTrust's existing reporting capabilities will provide comprehensive insights into property maintenance operations.

Acceptance Criteria

Dashboard Overview of Maintenance Requests

Given that the property manager is logged into the ListTrust platform, when they navigate to the Analytics Dashboard, then they should see a summary of maintenance requests including total requests, average response time, and completion rates displayed prominently.

Trends in Maintenance Request Data

Given that the property manager opens the analytics dashboard, when they filter maintenance requests by month, then they should be able to view trends in request types and response times for the selected month.

Detailed Metrics per Request Type

Given that the property manager selects a specific type of maintenance request on the dashboard, when they view the related metrics, then they should be presented with average completion time and total number of requests for that type.

Customizable Dashboard Insights

Given that the property manager is on the analytics dashboard, when they choose to customize their view, then they should have the option to add or remove metrics related to maintenance request performance.

Exporting Maintenance Request Data

Given that the property manager has accessed the analytics dashboard, when they click on the export button, then the system should allow them to download maintenance request data in a CSV format for further analysis.

Real-time Updates on Maintenance Tasks

Given that a maintenance task has been completed, when the property manager views the analytics dashboard, then they should be able to see real-time updates on the completion rates of maintenance tasks.

Customizable Notification Preferences

"As a tenant, I want to choose how and when I receive maintenance notifications so that I can manage my communication preferences according to my lifestyle."

Description

This requirement specifies the ability for tenants to customize their notification preferences regarding maintenance updates. Tenants will have the option to select how they wish to be notified (email, SMS, or app notification) and when (immediate notifications, daily summaries, etc.). This level of customization is crucial to cater to diverse user preferences, improve tenant engagement, and ensure that important updates are communicated in a manner that suits the individual tenant's needs. Integrating these preferences into the existing user settings in ListTrust will enhance the user experience and foster better communication.

Acceptance Criteria

Tenant selects email as their notification preference for maintenance completion updates immediately after a maintenance task is reported.

Given a tenant is logged into their ListTrust account, when they navigate to notification preferences and select email for maintenance updates, then the system should save this preference and send email notifications for all future maintenance completions.

A tenant chooses to receive daily summaries of maintenance completion updates instead of immediate notifications.

Given a tenant has opted for daily summaries in their notification preferences, when maintenance tasks are completed, then the tenant should receive a single email summarizing all maintenance tasks completed that day at a set time.

Tenant changes their notification preference from SMS to app notifications after experiencing issues with SMS delivery.

Given a tenant previously received SMS notifications, when they update their preference to app notifications, then the system should stop sending SMS notifications and start sending app notifications for all future maintenance completion updates.

A new tenant sets up their notification preferences during the onboarding process.

Given a new tenant is completing their onboarding in ListTrust, when they reach the notification preferences step, then they must be able to choose their preferred notification method for maintenance updates (email, SMS, app) and their preferred timing (immediate, daily summary).

A tenant receives an app notification for a completed maintenance task.

Given a tenant has selected app notifications as their preference, when a maintenance task is marked as complete, then they should receive a push notification through the ListTrust app detailing the work done and the completion status.

System sends an SMS notification for maintenance completion to a tenant who has selected this preference.

Given a tenant has opted in for SMS notifications, when a maintenance task is completed, then the system must send an SMS that includes the details of the completed task to the tenant's registered phone number.

A tenant modifies their notification preferences after the initial setup to further personalize their experience.

Given a tenant has already set notification preferences, when they choose to update their preferences, then the system should allow them to change their notification method and timing, successfully updating their settings without errors.

Integration with Third-party Maintenance Services

"As a property manager, I want to integrate third-party maintenance services into ListTrust so that I can ensure timely and efficient handling of maintenance tasks without compromising quality."

Description

This requirement encompasses the integration of third-party maintenance service providers into the ListTrust platform, allowing property managers to outsource specific maintenance tasks efficiently. This feature will enable property managers to assign work orders directly to vetted service providers within the platform, ensuring a quick response to tenant requests. The ability to track these outsourced jobs through the system will enhance the accountability of service providers and streamline the workflow of property management operations. Integration points will need to be identified to connect with various service provider APIs that will maintain data integrity and security.

Acceptance Criteria

Integration with a third-party maintenance service provider for the first time, where a property manager utilizes ListTrust to assign a work order for a plumbing issue reported by a tenant, ensuring communication through the platform until job completion.

Given a work order has been created for a plumbing issue, when the property manager assigns the job to a third-party service provider, then the service provider should receive an automated notification and the work order should be updated with the service provider's details and expected completion time.

A tenant reports a maintenance issue that requires an electrician. The property manager assigns the task to a third-party service provider through the ListTrust platform and expects the system to handle all communications until the job is completed.

Given a maintenance task has been assigned to a third-party service provider, when the service provider completes the task and submits a completion report, then the tenant should receive an automated notification with details of the completed work and any relevant information.

The property manager needs to track multiple maintenance tasks assigned to different third-party service providers and ensure that each provider updates the status of their work in real-time through the ListTrust platform.

Given multiple maintenance tasks are assigned, when the property manager reviews the dashboard, then they should see the real-time status updates for each task, including timestamps of when the updates were made by each service provider.

A property manager is updating a work order after discussing with a third-party maintenance service provider regarding changes in the scope of work required for a tenant's request.

Given a work order is in progress, when the property manager updates the job details after consultation with the service provider, then the system should update the work order and notify both the service provider and tenant of the changes in the scope of work.

Integrating with multiple third-party maintenance service providers, ensuring that the property manager can select from a list of vetted providers while creating work orders within ListTrust.

Given the property manager is creating a new work order, when they select a service provider from the integrated list, then the selected provider's information should automatically populate the work order details, facilitating a seamless assignment process.

Verifying the security and data integrity during the integration of third-party service provider APIs, aimed at ensuring sensitive tenant and property data is protected throughout the process.

Given integration with third-party APIs is in progress, when data is transmitted between ListTrust and the service providers, then the data should be encrypted and compliant with industry security standards to ensure confidentiality and integrity.

After completing the integration, the property manager is testing the system to ensure maintenance tasks are accurately pushed to third-party service providers and that responses are correctly logged back in ListTrust.

Given a maintenance task is assigned to a service provider, when the service provider logs their response via the API, then the ListTrust platform should reflect the response and any associated timestamps accurately, ensuring data consistency between systems.

Service Request Confirmation

Automated alerts confirming the receipt and scheduling of service requests. This feature provides tenants with peace of mind that their requests are acknowledged and being addressed, thereby enhancing tenant engagement and satisfaction.

Requirements

Service Request Notification

"As a tenant, I want to receive an immediate confirmation when I submit a service request so that I know my request has been acknowledged and is being processed."

Description

This requirement involves implementing automated notifications for tenants when a service request is submitted, confirming that the request has been received. The functionality should include sending confirmation alerts through various channels, such as email or in-app notifications, outlining the specifics of the request, including a unique tracking number, estimated response time, and any additional information that may be relevant. By ensuring that tenants receive prompt and clear notifications, this feature enhances tenant satisfaction by providing transparency in the service request process, ultimately leading to better tenant engagement and trust in property management processes.

Acceptance Criteria

A tenant submits a service request through the ListTrust app, prompting an automated system notification to both the tenant and the property manager.

Given a tenant submits a service request, when the request is processed, then the tenant receives a confirmation notification via email and in-app, including the service request's details, unique tracking number, and estimated response time.

After a service request is submitted, the property manager needs to confirm receipt and estimated response time to the tenant in a timely manner.

Given a service request is received, when the property manager reviews it, then the tenant should receive a confirmation alert within 1 hour of submission, detailing acknowledgment and estimated response time.

A tenant wants to check the status of their service request and its confirmation details within the ListTrust platform.

Given the tenant logs into the ListTrust platform, when they navigate to their service request history, then they can view all submitted requests along with confirmation alerts for each, including tracking numbers and expected timelines.

A tenant has a delayed response for a service request and wants to understand the reason for the delay.

Given a service request is overdue, when the tenant inquires about it, then they should receive a notification outlining the delay reason and new expected response time within 24 hours of the original estimated timeline.

A tenant wishes to receive notifications through their preferred communication channel for service request updates.

Given a tenant selects their preferred notification channel in their profile settings, when a service request is submitted, then all notifications regarding the request should be sent to the selected channel, whether email or in-app.

A property manager wants to ensure that all notifications sent out are correctly logged in the system for auditing purposes.

Given a service request notification is sent, when the record is stored in the system, then it should include a timestamp, recipient information, and details of the notification content for auditing.

Service Request Tracking

"As a tenant, I want to track the status of my service requests so that I can understand how long it will take for them to be addressed."

Description

The Service Request Tracking requirement allows tenants to monitor the status of their service requests in real-time within the ListTrust platform. This functionality should provide tenants with a dashboard feature where they can view the progress of each request, see updates on estimated completion times, and communicate directly with the maintenance team if needed. Enhancing tenant visibility into the process will reduce anxiety and increase satisfaction, ultimately bolstering the relationship between tenants and property management. This feature integrates seamlessly with the existing service request system, enhancing the overall user experience and service quality.

Acceptance Criteria

Tenant View of Service Request Status

Given a tenant has submitted a service request, when they log into the ListTrust platform, then they should see a dashboard that displays the current status of their service request, including options such as 'Received', 'In Progress', and 'Completed'.

Real-Time Updates on Service Requests

Given a tenant is viewing their active service requests, when there are updates to the request status (e.g., scheduled time or changes), then the tenant should receive real-time notifications and updates directly on their dashboard.

Communication with Maintenance Team

Given a tenant is checking their service request, when they click on the 'Contact Maintenance' button, then they should be able to send messages directly to the maintenance team and receive responses within 24 hours.

Estimated Completion Times Displayed

Given a tenant is viewing their service request status, when an estimated completion time is available, then it should be prominently displayed on the dashboard next to the service request details.

User-Friendly Interface for Service Request Tracking

Given a tenant accesses the service request tracking feature, when they navigate to the tracking section, then the interface should be intuitive and guide them through viewing request statuses without any training.

Accessibility Across Devices

Given a tenant wants to track their service requests, when they access the ListTrust platform from any device (desktop, tablet, mobile), then the service request tracking feature should be fully responsive and functional across all devices.

History of Past Service Requests

Given a tenant is logged into their account, when they view the service request tracking dashboard, then they should also have access to a history of past service requests along with their statuses and completion dates.

Escalation Alerts for Delayed Requests

"As a property manager, I want to receive alerts for any service requests that are delayed beyond expected completion times so that I can take timely action to resolve issues."

Description

This requirement focuses on implementing an escalation alert system that notifies property managers when service requests exceed a predefined response time threshold. The alerts should be customizable based on the type of request and urgency levels, prompting managers to take action and resolve outstanding service issues promptly. This not only ensures a higher standard of service but also helps maintain tenant satisfaction by minimizing delays in service execution, as well as enabling proactive management of maintenance tasks. Integration with the existing service request and notification systems will allow seamless communication and tracking for both tenants and property managers.

Acceptance Criteria

Escalation alert triggering when a standard service request exceeds the response time threshold.

Given a service request that has not been acknowledged within the defined threshold time, When the threshold is exceeded, Then an escalation alert should be sent to the property manager via email and within the application dashboard.

Customizable escalation alert settings for different service request types and urgency levels.

Given a property manager is customizing alert settings, When the manager selects a service request type and adjusts urgency levels, Then the system should save these settings and apply them to future requests accordingly.

Confirmation receipt of escalation alerts by property managers.

Given escalation alerts have been triggered, When the property manager receives the alert, Then the alert must include details of the service request, the reason for escalation, and a prompt for immediate action.

Integration testing with the existing service request and notification systems.

Given the escalation alert system is integrated with existing systems, When a service request is made that meets the escalation criteria, Then the system should accurately log the request and trigger the appropriate alerts without errors.

Verification of tenant satisfaction following implementation of the escalation alert system.

Given tenants have experienced service request escalations, When a satisfaction survey is distributed, Then at least 80% of respondents should indicate improved satisfaction with responsiveness to service requests post-implementation.

Monitoring and reporting on the frequency of escalated service requests.

Given the escalation alert system is in place, When a report on service requests is generated, Then it should accurately reflect the number of escalated requests and the average response time to these escalations over the last month.

Automatic adjustment of escalation thresholds based on historical response data.

Given historical data indicates repeated delays in specific service request types, When thresholds for these requests are analyzed, Then the system should recommend adjustments to the escalation thresholds for improvement.

Feedback Mechanism for Service Requests

"As a tenant, I want to provide feedback on the service I received so that I can help improve future service interactions."

Description

The Feedback Mechanism requirement aims to introduce a system where tenants can provide feedback on their service experience after a request is completed. This feature should allow tenants to rate the service received and provide comments regarding the quality of the service and overall satisfaction. The feedback data should be aggregated for property managers to analyze trends, identify areas for improvement, and enhance the service experience in the future. This functionality fosters continuous improvement in the property management process and strengthens tenant relationships by demonstrating responsiveness to their needs and preferences.

Acceptance Criteria

Feedback submission after service request completion.

Given a tenant has received service for a completed request, when they access the feedback section, then they should be able to submit a rating from 1 to 5 and provide written comments about the service received.

Feedback data aggregation for analysis by property managers.

Given feedback has been submitted by tenants, when the property manager accesses the feedback analytics dashboard, then they should see aggregated data showing average ratings and a summary of comments for each service request.

Notification of feedback receipt to tenants.

Given a tenant submits feedback on their service request, when the submission is successful, then the tenant should receive a confirmation notification acknowledging their feedback was received.

Ability to view previous feedback submitted by tenants.

Given a tenant is logged into their account, when they navigate to the feedback history section, then they should see a list of all feedback submissions they have made along with corresponding service request details.

Visibility of feedback trends over time for property managers.

Given feedback has been collected over a period, when property managers review the trend analysis section, then they should be able to view changes in average ratings and read trends in customer comments over the last six months.

Feedback prompts after service request is marked as complete.

Given the service request is marked as complete, when the system triggers the feedback prompt, then the tenant should receive an automatic notification prompting them to provide feedback within 24 hours of service completion.

Incorporation of feedback data into performance reviews of service providers.

Given sufficient feedback data has been collected, when service provider performance reviews are conducted, then the average ratings and comments should be included in the review documentation to evaluate service quality.

Response Time Analytics Dashboard

"As a property manager, I want access to analytics on service request response times so that I can identify areas for improvement and enhance our service efficiency."

Description

This requirement includes developing an analytics dashboard that presents property managers with insights into service request response times, including average response times and trends over time. The dashboard should visualize data effectively, allowing property managers to identify bottlenecks and assess team performance. With this information, property managers can make data-driven decisions for enhancing service efficiency and tenant satisfaction. Integrated with existing data collection systems, this feature will be pivotal in continuously monitoring and improving service request handling.

Acceptance Criteria

Service Request Response Time Overview for Property Managers

Given the property manager is logged into the Response Time Analytics Dashboard, when they view the overview panel, then they should see the average response time displayed prominently alongside the total number of service requests received in the selected time frame.

Time Trend Visualization for Service Requests

Given the property manager selects a specific time range from the dashboard filters, when they view the trends section, then it should visually display the response times as a graph, allowing for easy identification of peaks and troughs in data over time.

Identifying Bottlenecks in Service Requests

Given that the property manager is reviewing the dashboard, when they click on an identified upward spike in average response time, then the system should display detailed information about the service requests during that period, including types of requests and personnel assigned.

Performance Assessment of Team Members

Given the property manager accesses the team performance section of the dashboard, when they select a specific team member from the list, then the dashboard should display that member’s average response time and the number of requests closed within the selected time frame.

Integration with Existing Data Collection Systems

Given that the dashboard is connected to the existing service request database, when new service requests are logged, then the analytics dashboard should automatically update to reflect the most current average response time within 5 minutes of data entry.

User-Friendly Interface for Non-Tech Savvy Users

Given a property manager who is not technologically inclined, when they access the Response Time Analytics Dashboard, then they should be able to navigate through the features and pull reports with minimal guidance or training.

Renewal Probability Predictor

Leverage machine learning algorithms to analyze tenant behavior and historical lease data, providing property managers with a detailed probability score for each tenant’s lease renewal. This feature helps landlords proactively address tenant concerns and engage them well before the lease expiration, increasing retention rates.

Requirements

Tenant Behavior Analytics

"As a property manager, I want to analyze tenant behavior so that I can identify tenants at risk of not renewing their leases and take proactive measures to enhance retention."

Description

This requirement involves the integration of machine learning models that analyze historical tenant data and current behaviors to identify patterns and trends. The functionality will provide property managers with actionable insights, recognizing potential indicators of lease renewal or termination. By assessing data such as payment history, maintenance requests, and interaction frequency, property managers can gain a deeper understanding of tenant behavior. This will not only enhance the accuracy of the renewal probability score but also empower users to make informed decisions regarding tenant engagement strategies. The expected outcome is improved tenant retention and proactivity in addressing tenant needs before lease expiration.

Acceptance Criteria

Analyzing tenant payment history to assess lease renewal likelihood.

Given a property manager accesses the Tenant Behavior Analytics feature, when they input a tenant’s payment history, then the system should generate a renewal probability score based on payment consistency over the last 12 months.

Evaluating maintenance request patterns to identify tenant engagement levels.

Given a property manager reviews maintenance request data for a specific tenant, when the request frequency exceeds 3 requests within 6 months, then the system should flag the tenant for potential follow-up engagement to address concerns.

Generating insights based on tenant interaction frequency with property management.

Given a property manager seeks to understand a tenant's engagement, when the property manager reviews the interaction logs and finds that interactions have decreased by 50% in the last quarter, then the system should suggest proactive engagement strategies to reinstate communication.

Cross-referencing tenant demographic data with renewal probability scores.

Given a property manager uses the Tenant Behavior Analytics feature, when they run a report comparing tenant demographics with their renewal probabilities, then the system should display trends highlighting key demographics that correlate with higher renewal likelihoods.

Integrating historical leasing data to predict future tenant behavior.

Given a property manager inputs historical leasing data, when analyzing data from the last 5 years, then the system should identify patterns that influence renewal, providing a detailed report to inform future leasing strategies.

Collecting and analyzing tenant feedback on services and amenities.

Given a property manager initiates a tenant survey, when at least 70% of tenants provide feedback, then the system should analyze the results and present a summary of tenant satisfaction that correlates with lease renewal likelihood.

Reviewing overall tenant behavior metrics to inform property management decisions.

Given a property manager accesses the Tenant Behavior Analytics dashboard, when they view the compiled metrics, then the dashboard should provide a clear visual representation of overall tenant behavior trends and their implications for lease renewals.

Customizable Renewal Alerts

"As a property manager, I want to receive customizable alerts for lease renewals so that I can engage with tenants at the right moment based on predicted behaviors and preferences."

Description

This requirement entails the development of a customizable alert system that notifies property managers about approaching lease expirations based on the renewal probability score. Users should be able to set parameters for alerts, including timeframe, tenant segments, and communication preferences. By integrating this feature, property managers can tailor the notifications to focus on high-risk tenants while ensuring timely engagement. This capability will foster stronger relationships between managers and tenants, enhancing retention efforts by facilitating timely interactions aimed at addressing tenant concerns and promoting lease renewals.

Acceptance Criteria

Notification for High-Risk Tenant Lease Expiration Alerts

Given a property manager has access to the Renewal Probability Predictor, when a lease expiration is within the defined timeframe for a high-risk tenant, then the system sends a customizable alert to the manager’s chosen communication channel (e.g., email, SMS) to notify them of the impending expiration.

Customizable Alert Timeframe Settings

Given a property manager is setting up customizable alerts, when they define the timeframe for notifications (e.g., 30 days, 60 days prior to expiration), then the system should allow the manager to save these settings successfully for future alerts.

Segmenting Tenants for Alerts

Given a property manager has multiple tenant segments, when they select specific segments for alerts, then the system should ensure that only the selected tenant segments receive notifications ahead of their lease expirations.

Visual Dashboard for Alert Settings

Given a property manager accesses the alert configuration dashboard, when the manager views the dashboard, then they should see a clear and user-friendly interface that displays their current alert settings and enables easy modifications.

Testing Alert Delivery Across Different Channels

Given a property manager has configured alerts across various channels, when a lease expiration notification is triggered, then the system should ensure that the alert is delivered successfully to all selected channels (e.g., email and SMS) without delays.

Identifying Non-responses to Alerts

Given that the property manager has set up alerts, when an alert has been sent and the tenant has not responded, then the system should track and report the non-response to the property manager within their dashboard.

Analytics on Alert Effectiveness

Given that property managers have been using the customizable alerts, when they access the analytics section, then the system should provide insights into the alert effectiveness, including tenant responses and lease renewal rates, over a specified period.

Tenant Feedback Integration

"As a tenant, I want to provide feedback on my living experience so that I can help the property manager understand my needs and improve my living conditions."

Description

This requirement focuses on integrating a feedback collection mechanism that allows tenants to submit their thoughts and concerns easily. A user-friendly interface will facilitate gathering insights on tenant satisfaction, service quality, and suggestions for improvement. The feedback will be analyzed alongside the renewal probability predictor to correlate tenant sentiments with the likelihood of lease renewal. By proactively addressing feedback, property managers can improve tenant satisfaction, identify potential issues early, and enhance the overall tenant experience. The result will be a more engaged tenant community and higher retention rates.

Acceptance Criteria

Tenant Feedback Submission and Analysis Process

Given a tenant has access to the feedback interface, when they submit feedback regarding their satisfaction, then the system should capture and store the feedback, confirming submission with an on-screen message, and the feedback is reflected in the tenant's profile for analysis.

Integration with Renewal Probability Predictor

Given that feedback has been submitted by a tenant, when the feedback is analyzed, then it should correlate with the tenant's renewal probability score, allowing property managers to access combined insights on tenant sentiment and renewal likelihood in the analytics dashboard.

User-Friendly Feedback Interface Functionality

Given property managers are utilizing the feedback interface, when they navigate the interface, then they should find it easy to use, and all feedback submissions should be accessible without more than two clicks from the main dashboard.

Notification System for Tenant Feedback

Given a tenant submits feedback, when the feedback is submitted, then the property manager should receive an automatic notification about the new feedback, ensuring timely follow-up and engagement with the tenant.

Feedback Analytics and Reporting

Given feedback has been collected over time, when the property manager accesses the report section, then they should be able to view analytics showing trends and insights related to tenant feedback, such as common concerns and satisfaction scores, in an easily understandable format.

Tenant Engagement Monitoring Post-Feedback

Given that property managers have addressed tenant feedback, when they review tenant retention rates in the following month, then they should observe an increase in retention for tenants who have had their feedback addressed compared to previous periods.

Performance Metrics Dashboard

"As a property manager, I want a performance metrics dashboard that displays renewal statistics and feedback analysis so that I can make data-driven decisions to improve tenant retention."

Description

This requirement includes creating an interactive dashboard that showcases key performance metrics related to tenant retention and lease renewals. The dashboard will present data visualizations of historical trends, renewal probabilities, feedback scores, and proactive engagement efforts. Property managers will have easy access to vital statistics that guide decision-making and strategic planning. The objective is to enhance the visibility of renewal rates over time, track the effectiveness of engagement strategies, and optimize overall property management practices.

Acceptance Criteria

Performance Metrics Dashboard displays key metrics accurately for property managers to assess tenant retention and lease renewals.

Given that the property manager accesses the Performance Metrics Dashboard, when the dashboard loads, then it should accurately display the tenant retention rate and lease renewal statistics for the selected time period.

The dashboard provides visualizations that allow property managers to identify trends over time.

Given historical data has been analyzed, when a property manager views the dashboard, then it should present line graphs illustrating tenant retention rates and lease renewals over the last 12 months with clear labels and legends.

Users can filter data on the dashboard to view metrics for specific properties or units.

Given the property manager is on the Performance Metrics Dashboard, when they apply filters for specific properties, then the displayed metrics should update dynamically to reflect only the selected properties’ data.

The dashboard enables property managers to view feedback scores from tenants alongside renewal probabilities.

Given the dashboard has loaded, when the property manager reviews the tenant feedback section, then it should display up-to-date feedback scores alongside the corresponding lease renewal probability scores.

Performance metrics can be exported for reporting purposes.

Given the property manager has updated the filters as needed, when they click the export button, then a CSV file must be generated containing all displayed metrics for the selected time period and properties.

Users receive alerts for low renewal probabilities based on the displayed metrics.

Given the tenant renewal probability is lower than a predetermined threshold, when the dashboard is opened, then a notification alert should be displayed indicating which tenants require immediate engagement.

Automated Renewal Communication

"As a property manager, I want automated communication for lease renewals so that I can deliver timely and personalized messages to tenants, enhancing their experience and likelihood of renewal."

Description

This requirement involves implementing an automated communication system that generates personalized renewal reminders and offers based on the renewal probability score. The system will leverage tenant data to create tailored messages that address individual tenant needs and concerns, sent through preferred communication channels. By automating this communication, property managers can ensure that tenants feel valued and informed, which enhances engagement and encourages lease renewals. The anticipated outcome is increased communication efficiency and improved tenant sentiment leading to higher retention rates.

Acceptance Criteria

Automated communication system sends renewal reminders to tenants 30 days prior to lease expiration based on predicted renewal probability scores.

Given a tenant with a lease expiring in 30 days and a renewal probability score generated, when the automated communication system processes the data, then personalized renewal reminders should be sent automatically through the tenant's preferred communication method.

The system generates different renewal offers based on the tenant's specific needs and historical interactions.

Given the tenant's profile data and past communication history, when the renewal offer is generated, then it should include customized messaging relevant to the tenant's previous concerns and preferences shown in the system.

Property manager reviews the renewal communications metrics after the reminders have been sent out.

Given the automated renewal reminders have been sent, when the property manager accesses the communication metrics dashboard, then it should display open rates, response rates, and engagement levels for the reminders sent to tenants.

Automated reminders successfully engage tenants to initiate a response towards lease renewal.

Given the personalized renewal reminders have been sent, when tenants receive and engage with them, then at least 70% of tenants should express interest in discussing renewal options within 7 days of receiving their reminders.

The system allows property managers to schedule follow-up communications if there is no response from the tenant.

Given a tenant who has not responded to the initial renewal reminder after 7 days, when the property manager accesses the tenant's profile, then the system should allow scheduling a follow-up communication through the preferred channel with customizable messaging.

Tenant feedback is gathered post-renewal process to measure satisfaction with the communication received.

Given that tenants have completed the lease renewal process, when they are surveyed about their experience, then at least 80% of respondents should indicate that the communication they received was helpful and satisfactory.

Lease Termination Risk Assessment

Utilize AI to assess risk factors associated with potential lease terminations. By evaluating variables such as payment history, property condition, and tenant engagement, this feature equips property managers with actionable insights to intervene and reduce turnover rates.

Requirements

AI Risk Scoring Model

"As a property manager, I want to receive a risk assessment score for each tenant so that I can identify high-risk cases and intervene proactively to prevent lease terminations."

Description

Develop an AI-powered risk scoring model that assesses various risk factors associated with lease termination. The model will analyze multiple data points such as tenant payment history, frequency of late payments, property conditions, tenant engagement metrics, and historical lease termination data. This feature aims to provide property managers with a clear risk score for each tenant, which can be used to prioritize proactive engagement strategies, thereby reducing turnover and associated vacancy costs. The integration of this model into ListTrust will enhance decision-making processes by providing actionable insights and improving tenant retention rates.

Acceptance Criteria

Tenant Risk Assessment During Lease Review

Given a property manager is reviewing the lease details of a tenant, when they access the AI Risk Scoring Model, then the system should display a clear risk score based on the tenant's payment history, property condition, and engagement metrics.

Proactive Engagement Strategy Development

Given the property manager has received a risk score for a tenant, when the score indicates a high risk of lease termination, then the system should recommend specific proactive engagement strategies such as personalized outreach or payment plans.

Risk Score Historical Analysis

Given the AI Risk Scoring Model has been implemented for six months, when the property manager analyzes the historical risk scores of all tenants, then they should see a trend report that correlates risk scores with actual lease terminations.

Integration with Tenant Communication Tools

Given the property manager is using ListTrust's communication tools, when they identify a tenant with a high-risk score, then they should be able to initiate contact through the platform with recommended messaging options.

User Training on Risk Model Utilization

Given new property managers are onboarded to ListTrust, when they go through the training module, then they should demonstrate an understanding of how to use the AI Risk Scoring Model through a simulated risk assessment exercise.

Reporting on Overall Tenant Risk Exposure

Given the AI Risk Scoring Model has been in use for at least three months, when the property manager generates a risk exposure report, then it should accurately reflect the aggregate risk scores of all tenants and highlight areas for improvement.

Feedback Loop for Risk Score Improvements

Given property managers provide feedback on the AI Risk Scoring Model, when they input specific instances of lease terminations, then the system should incorporate this data to refine its scoring algorithm continuously.

Data Visualization Dashboard

"As a property manager, I want to visualize lease termination risks on a dashboard so that I can quickly identify potential problem areas and take action before it's too late."

Description

Create an interactive dashboard that visualizes the risk factors and scoring metrics associated with lease terminations. This dashboard will provide property managers with an at-a-glance view of their tenants' risk levels, trends over time, and key indicators that contribute to the risk score. Features like filters, sorting options, and timeline views will allow users to dive deeper into specific data points. This visualization will aid property managers in quickly identifying patterns and making informed decisions based on real-time data, thus facilitating timely interventions.

Acceptance Criteria

Lease Termination Risk Assessment Dashboard Overview

Given that the property manager is logged into the ListTrust platform, when they navigate to the Lease Termination Risk Assessment dashboard, then they should see an interactive visualization of risk factors, including a risk score for each tenant.

Filtering and Sorting Tenant Risk Data

Given that the property manager is viewing the Lease Termination Risk Assessment dashboard, when they apply filters based on payment history and tenant engagement, then the displayed data should update to reflect only tenants matching the selected criteria.

Timeline View for Risk Trends

Given that the property manager is using the Lease Termination Risk Assessment dashboard, when they select the timeline view option for risk scores, then they should see a chronological representation of risk score changes for each tenant over the past six months.

Interactive Data Points for Detailed Insights

Given that the property manager is examining the Lease Termination Risk Assessment dashboard, when they hover over specific data points in the visualization, then a tooltip should appear showing detailed information about that tenant's risk factors and history.

Exporting Risk Assessment Data

Given that the property manager has analyzed the data on the Lease Termination Risk Assessment dashboard, when they click on the export button, then they should receive a downloadable report in CSV format containing all visible data points and filters applied.

Real-Time Data Refresh on the Dashboard

Given that the property manager is currently viewing the Lease Termination Risk Assessment dashboard, when new data is entered into the system regarding tenant payments or engagement, then the dashboard should automatically refresh every five minutes to reflect the most current information.

User-Friendly Interface for Non-Technical Users

Given that property managers of varying technical skills are using the Lease Termination Risk Assessment dashboard, when they interact with the dashboard elements, then they should find it intuitive and easy to navigate without requiring additional training.

Automated Alerts for High-Risk Tenants

"As a property manager, I want to receive automated alerts for tenants who are at high risk of lease termination so that I can act quickly to address their concerns and retain them."

Description

Implement a system that sends automated alerts to property managers when a tenant's risk score exceeds a certain threshold. This feature will ensure that property managers are instantly notified of potential high-risk tenants, enabling them to take prompt actions such as outreach or remediation efforts. The alerts can be customized based on specific criteria set by the property manager, ensuring relevant notifications that facilitate swift decision-making and intervention to maintain tenant satisfaction and reduce turnover.

Acceptance Criteria

Automated Alerts Functionality for Risk Assessments

Given a property manager has defined risk criteria, When a tenant's risk score exceeds the threshold, Then an automated alert is sent to the property manager's dashboard and email.

Customization of Alert Parameters by Property Managers

Given a property manager accesses the alert settings, When they modify the threshold levels for risk alerts, Then the system reflects the changes in the notifications within 5 minutes.

Frequency of Alert Notifications

Given a high-risk tenant is identified, When the risk score does not change for a period of 7 days, Then the property manager receives a summary alert every 3 days until the risk score is modified.

Multi-Tenant Assessment and Alert System

Given multiple tenants are assessed, When any tenant's risk score exceeds the threshold, Then alerts for each high-risk tenant are generated individually.

Integration with Communication Tools

Given an automated alert is generated, When a property manager chooses to engage, Then the system provides an option to send pre-defined communication templates to the high-risk tenant directly.

Alert System Response Time

Given a new risk score is calculated, When it exceeds the defined threshold, Then the alert is triggered within 2 minutes, ensuring timely notification.

User-Friendly Interface for Alert Management

Given a property manager is logged into the ListTrust system, When they navigate to the alerts section, Then they can easily view, manage, and configure alerts with clear instructions and no training required.

Integration with Tenant Engagement Tools

"As a property manager, I want to integrate my tenant engagement tools with the risk assessment feature so that I can easily reach out to tenants identified as high-risk and improve their satisfaction."

Description

Facilitate integration with existing tenant engagement tools and communication platforms. This integration will allow property managers to connect directly with tenants identified as high-risk through the risk assessment feature. By enabling seamless communication and outreach, property managers can schedule check-ins, share resources, or address specific issues directly related to tenant satisfaction. This feature aims to enhance tenant relationships while leveraging technology to manage risks effectively.

Acceptance Criteria

Integration with Tenant Communication Platforms for High-Risk Tenants

Given a tenant identified as high-risk from the risk assessment, when the property manager accesses the tenant engagement tool, then the system must display an option to initiate communication directly with that tenant.

Automated Check-In Scheduling for High-Risk Tenants

Given a high-risk tenant identified through the risk assessment, when the property manager selects the check-in option, then the system must allow scheduling of a follow-up communication within the next 14 days.

Resource Sharing with High-Risk Tenants

Given a high-risk tenant, when the property manager uploads resources to the tenant engagement tool, then those resources must be visible to the tenant on their dashboard within 5 minutes.

Feedback Collection from High-Risk Tenants

Given a communication initiated with a high-risk tenant, when the property manager completes the communication, then the system must prompt the manager to send a feedback survey to the tenant.

Communication History Logging

Given any communication initiated with a tenant, when the property manager finishes the interaction, then the system must automatically log the interaction in the tenant's profile, including date, time, and summary of the discussion.

Real-Time Alerts for Tenant Engagement Opportunities

Given a high-risk tenant, when the risk assessment tool is updated, then the system must send real-time alerts to the property manager about necessary engagement actions.

Performance Analytics for Tenant Engagement Effectiveness

Given the integration with tenant engagement tools, when the property manager reviews analytics, then the system should provide insights on engagement effectiveness, including metrics on tenant satisfaction before and after interventions.

Customizable Reporting Tools

"As a property manager, I want to generate customizable reports on lease termination risks so that I can analyze trends and adjust my management strategies accordingly."

Description

Develop customizable reporting tools that allow property managers to generate reports on lease termination risk assessments, including trends in tenant behavior, score distributions, and historical data analysis. This feature will provide valuable insights based on aggregated data and will assist managers in evaluating the overall effectiveness of their risk management strategies. Reports can be tailored according to specific time frames or tenant groups, facilitating clear communication and strategic planning.

Acceptance Criteria

Scenario where a property manager generates a quarterly report on lease termination risk assessments to identify trends and make informed decisions about tenant interventions.

Given the property manager selects a specific time frame for the report, when they generate the report, then it should display accurate lease termination risk assessment data, including trends in tenant behavior, score distributions, and historical data analysis.

Scenario in which a property manager customizes a report by filtering data for a particular tenant group or property type to analyze targeted risk factors.

Given the property manager applies specific filters for tenant groups or property types, when the report is generated, then it should reflect only the data relevant to the selected filters without including any extraneous information.

Scenario where a property manager assesses the effectiveness of their risk management strategies over the past year using comparative reporting.

Given the property manager generates a report comparing risk assessments from the past year, when they review the report, then it should highlight changes in tenant behavior and assess overall effectiveness of interventions implemented during that period.

Scenario involving user training where a property manager learns to use the customizable reporting tools to generate various reports.

Given the property manager completes the training module on reporting tools, when they attempt to create their first customizable report, then they should successfully generate a report without assistance and interpret the data provided accurately.

Scenario in which a property manager wants to share a report with stakeholders for a meeting, ensuring the report is exportable and formatted correctly for presentation.

Given the property manager generates a report, when they export it to a PDF format, then the report should maintain its formatting and include all relevant data, making it suitable for presentation to stakeholders.

Scenario where a property manager is reviewing reports for data accuracy and integrity before making strategic decisions on tenant engagement.

Given the property manager accesses the reporting tool, when they verify the accuracy of the reported data against the original database, then all figures and insights presented in the report should match the underlying data sources.

Scenario where a property manager conducts a review of the reporting tools' usability to gather feedback for future enhancements.

Given the property manager uses the customizable reporting tools, when they complete a usability survey, then their feedback should indicate a clear understanding of the tool's functions and identify any areas for improvement.

Feedback Loop for Continuous Improvement

"As a property manager, I want to contribute feedback on the lease termination risk assessment feature so that I can help improve its accuracy and effectiveness over time."

Description

Establish a feedback mechanism that allows property managers to provide insights and feedback on the risk assessment feature. This capability will enable an iterative development process, ensuring that the feature continuously evolves based on user experiences and changing market dynamics. The feedback collected will be used to refine the AI models, improve the user interface, and enhance functionality, ultimately leading to better results in tenant retention.

Acceptance Criteria

Feedback Submission Process by Property Managers

Given a property manager is logged into the ListTrust platform, when they navigate to the Lease Termination Risk Assessment feature, and select the option to submit feedback, then they should be able to enter their comments, rate the feature on a scale from 1 to 5, and submit the feedback successfully with a confirmation message displayed.

Feedback Impact on AI Model Updates

Given that feedback has been collected from property managers, when the development team reviews the feedback for insights and action items, then they should be able to document at least three actionable changes to the AI model or user interface based on the feedback received within a specified time frame (e.g., quarterly review).

User Notification of Feedback Implementation

Given a property manager submits feedback, when the development team implements changes based on that feedback, then the property manager should receive an automated notification detailing the changes made and how they address the feedback submitted.

User Interface for Feedback Collection

Given the Lease Termination Risk Assessment feature is live, when property managers use the interface, then they should find a clearly visible feedback button and have easy access to provide suggestions or report issues related to the feature without navigating away from it.

Dashboard Analytics on Feedback Trends

Given that feedback is continuously collected, when the development team analyzes the feedback data, then they should be able to generate a report highlighting trends in user satisfaction and major pain points, available on the management dashboard at least once a month.

Follow-Up on Critical Feedback Categories

Given feedback has been submitted that falls into critical categories (e.g., major bugs or unmet needs), when the development team assesses the feedback, then they should prioritize and resolve at least 80% of those issues within four weeks of submission.

Dynamic Pricing Insights

AI analyzes market trends, tenant demand, and historical occupancy rates to provide dynamic pricing recommendations. This feature empowers property managers to adjust lease rates strategically to maximize revenue while remaining competitive in the market.

Requirements

Market Trend Analysis

"As a property manager, I want to access real-time market trend analysis so that I can make informed decisions on pricing my rental properties competitively and maximize my revenue."

Description

This requirement focuses on the capability of the system to automatically collect and analyze market data for residential rental properties, including competitors' pricing, local demand fluctuations, and macroeconomic indicators. The analysis aims to provide actionable insights and forecasts that inform pricing strategies. By integrating this capability, property managers will better understand the rental landscape, empowering them to set competitive lease rates that align with market conditions. This requirement is essential for contributing to the goal of maximizing revenue through data-driven decisions.

Acceptance Criteria

As a property manager, I want to receive real-time alerts when there are significant changes in competitor pricing to adjust my pricing strategy accordingly.

Given that I have set up alerts for competitor pricing changes, when a competitor modifies their prices significantly, then I should receive an email notification within 15 minutes.

As a property manager, I want to view dynamic pricing recommendations based on the latest market trends and occupancy data during a pricing strategy meeting.

Given that the market trend analysis has been completed, when I access the dynamic pricing insights dashboard, then I should see recommended lease rates that reflect the current market conditions and occupancy rates, updated in real-time.

As a property manager, I want to analyze historical occupancy rates alongside current market trends to adjust my pricing strategy effectively.

Given that I am on the market analysis dashboard, when I select the historical occupancy data filter, then I should be able to view occupancy trends for the past 12 months alongside current market data to identify patterns.

As a property manager, I want to generate a report on market trends and pricing strategies that I can share with stakeholders without needing extensive technical knowledge.

Given that I am generating the market trend report, when I select the 'Generate Report' button, then I should receive a formatted PDF report summarizing market trends, competitor pricing, and recommended pricing strategies that is easy to understand and share.

As a property manager, I want the system to learn from past pricing decisions and outcomes to improve the accuracy of future pricing recommendations.

Given that I have made pricing changes based on previous recommendations, when the system recalibrates its algorithms, then I should see improved pricing suggestions that are based on the outcomes of my past decisions reflected in the next dynamic pricing insights update.

As a property manager, I want to compare my pricing strategies against competitors' analytical data to determine my competitive position effectively.

Given that I have access to competitors' pricing data, when I perform a benchmark analysis through the system, then I should be able to see a visual representation of my lease rates versus the competition, enabling an effective comparison against market averages.

As a property manager, I want to test the impact of different pricing strategies simulated on market conditions to see potential revenue outcomes before making decisions.

Given that I am utilizing the pricing simulation tool, when I input various pricing strategies and market conditions, then I should receive projected revenue outcome reports for each scenario within 10 seconds.

Automated Pricing Recommendations

"As a property manager, I want the system to automatically suggest pricing adjustments based on market conditions so that I can quickly respond to changes without manual calculations or guesswork."

Description

This requirement includes the automation of pricing recommendations based on the insights gained from market trend analyses and tenant demand metrics. Using advanced algorithms and AI, the system will automatically suggest optimal pricing adjustments for different lease periods and property types. This functionality aims to reduce manual input from property managers and ensure timely updates to pricing in response to market changes, ultimately enhancing competitive advantage in tenant retention and acquisition.

Acceptance Criteria

Automated Pricing Recommendations for Current Market Trends

Given current market trends are analyzed by the system, When the market trends change, Then the system automatically generates revised pricing recommendations based on the latest data.

User Notification of Pricing Changes

Given a pricing recommendation is generated, When the recommendation is ready, Then the system sends an automatic notification to the property manager informing them of the new pricing recommendation.

Historical Occupancy Rate Impact on Pricing

Given historical occupancy rates for a property, When the property manager reviews the pricing suggestions, Then the suggestions reflect adjustments based on the historical occupancy data, aiming for a minimum 10% increase in occupancy rates.

Manual Override of Automated Recommendations

Given an automated pricing recommendation is provided, When the property manager decides to override it, Then the system allows the override and logs the reason for future analysis.

Cross-Property Pricing Strategy

Given multiple properties are being managed, When the pricing recommendations are generated, Then the system provides suggestions that consider competitive positioning across all managed properties, ensuring no property is priced below the market average.

Integration with Lease Periods

Given different lease periods are available, When pricing recommendations are generated, Then the system provides specific pricing for each lease period based on demand and occupancy data.

Performance Tracking of Pricing Adjustments

Given pricing adjustments have been made based on recommendations, When the performance of those adjustments is reviewed, Then the system displays metrics showing the increase or decrease in occupancy and revenue over a defined period.

Historical Occupancy Analytics

"As a property manager, I want to analyze historical occupancy rates alongside my pricing strategies so that I can understand their impact on rental income and improve future planning."

Description

The requirement entails the development of robust tools for analyzing historical occupancy data. This feature allows property managers to view trends in occupancy rates over time, correlated with pricing strategies, seasonality, and external factors. Understanding historical data will help in making strategic decisions about future pricing, promotions, and tenant engagement initiatives. This is crucial for fostering a proactive management approach, allowing property owners to anticipate changes in tenant demand and adjust their strategies accordingly.

Acceptance Criteria

Viewing Historical Occupancy Trends

Given that a property manager accesses the Historical Occupancy Analytics tool, when they select a specific property and date range, then the system displays a graphical representation of occupancy trends with corresponding pricing strategies for the selected period.

Correlation Analysis of External Factors

Given that a property manager is utilizing the Historical Occupancy Analytics feature, when they choose to analyze the impact of external factors (like economic changes or local events), then the system should provide a report highlighting correlations between these factors and occupancy rates for the last five years.

Exporting Occupancy Reports

Given that a property manager has generated a historical occupancy report, when they request to export the report, then the system allows exporting in at least three formats (CSV, PDF, Excel) without data loss.

Filtering Data by Pricing Strategy

Given that a property manager is viewing historical occupancy data, when they apply a filter by pricing strategy (e.g., discounts, premiums), then the system shows occupancy trends that correlate specifically to those strategies for a defined timeframe.

User Engagement Analysis

Given that a property manager reviews historical occupancy data, when they view insights on tenant engagement initiatives, then the system summarizes the effect of these initiatives on occupancy rates over the selected time period.

Real-time Updates to Historical Data

Given that the property manager is using the Historical Occupancy Analytics tool, when there are any updates to occupancy data in the database, then the system should reflect the changes in real-time without requiring a page refresh.

Customizable Pricing Dashboard

"As a property manager, I want a customizable dashboard that displays key pricing metrics so that I can quickly understand the data that matters most to my decision-making process."

Description

This requirement revolves around creating a customizable dashboard feature that allows property managers to visualize dynamic pricing insights, market trends, and occupancy rates in an intuitive manner. Users should be able to select metrics they value most and visualize the data through graphs, charts, or other visual aids. This feature enhances user experience by allowing property managers to easily interpret vast amounts of data and make strategic decisions based on clear visual indicators.

Acceptance Criteria

Use Case for Customizable Metrics Selection

Given the property manager is on the customizable pricing dashboard, when they select specific metrics from the available options, then the dashboard should update to display only the chosen metrics.

Visualization of Dynamic Pricing Insights

Given the property manager has selected metrics, when they request to view the data, then the dashboard must present the selected metrics through clear and understandable graphs and charts.

Adjusting Appearance of Dashboard Components

Given the property manager has access to the dashboard, when they wish to rearrange the layout of the displayed metrics, then they should be able to drag and drop the components to a new location on the dashboard.

Response Time for Loading Data Visualizations

Given the property manager has selected their desired metrics, when they load the dashboard, then the data visualizations must load within 2 seconds for optimal user experience.

Historical Data Comparison Feature

Given the property manager is viewing the dashboard, when they choose a specific historical range, then the dashboard should allow comparison of current performance against that range visually.

Exporting Dashboard Data

Given the property manager wants to share insights, when they click the 'Export' button, then they should be able to download the dashboard data in PDF and Excel formats without errors.

User Onboarding for Dashboard Customization

Given a new property manager is using the dashboard for the first time, when they access help options, then a guided tutorial should be available to assist them in customizing their dashboard effectively.

Alerts for Pricing Changes

"As a property manager, I want to receive alerts for significant market changes so that I can adjust my pricing strategies quickly and stay competitive."

Description

This requirement includes a notification system that alerts property managers when significant market changes are detected that warrant a pricing adjustment. These alerts should provide timely information about shifts in tenant demand, competitor pricing alterations, or significant market trends, empowering managers to act promptly to maximize their revenue and stay competitive in the rental market.

Acceptance Criteria

Property Manager Receives Timely Pricing Alerts Based on Market Trends

Given a property manager using ListTrust, when a significant market change occurs such as a spike in tenant demand or competitor price changes, then the property manager receives an alert notification within 10 minutes of the detected change.

Pricing Alerts Include Actionable Insights

Given that a market change has triggered a pricing alert, when the property manager views the alert, then the notification includes specific suggestions for adjusting the lease rates based on the analyzed data.

Historical Data Analysis for Alert Verification

Given that an alert has been generated for a pricing change, when the property manager checks the historical data for the last 30 days, then the data should confirm the accuracy of the alert by showing trends that support the recommended change.

User Preferences for Alert Customization

Given that a property manager is setting their notification preferences, when they choose to receive alerts on certain market indicators, then they should be able to customize which types of alerts to receive and adjust thresholds for notifications.

Alert System Performance Under Load

Given a scenario where multiple alerts are generated simultaneously due to market changes, when the system is under load, then the alert notifications should be delivered without delay or error to all subscribed users.

Integration with Other Platforms for Alert Delivery

Given that a property manager is using external communication tools, when a pricing alert is generated, then the alert should be successfully sent to the property manager’s chosen communication channels (e.g., email, SMS, app notifications).

Feedback Mechanism for Alert Effectiveness

Given that a property manager receives a pricing alert, when they act on the alert and adjust pricing, then they should have the option to provide feedback on the alert's relevance and effectiveness in a feedback form.

Tenant Feedback Integration

"As a property manager, I want to collect tenant feedback regarding pricing so that I can adjust my rental rates based on tenant satisfaction and willingness to pay."

Description

This requirement is about integrating a feature that collects tenant feedback on pricing perceptions, satisfaction levels, and willingness to pay for various property amenities. It should allow property managers to gauge tenant sentiment regarding price points, which can be vital for informed pricing strategies. Gathering and analyzing this qualitative data will assist in ensuring that pricing aligns with tenant expectations, promoting better retention and engagement outcomes.

Acceptance Criteria

Tenant Feedback on Pricing Perceptions Collection

Given a tenant has access to the ListTrust platform, when they complete the feedback survey regarding pricing perceptions, then their feedback should be recorded successfully in the system with appropriate timestamps and identifiers.

Analysis of Tenant Feedback Data

Given the tenant feedback has been collected, when the property manager accesses the feedback analysis dashboard, then they should see a visual representation of tenant satisfaction levels, pricing perceptions, and willingness to pay, updated in real-time based on the latest data.

Feedback Impact on Pricing Strategies

Given the property manager reviews tenant feedback, when they make adjustments to lease rates in response to the collected tenant sentiments, then those changes should be reflected in the pricing insights section with a log of adjustments made and reasons for the changes.

Notification System for New Feedback Requests

Given a tenant has submitted their feedback, when the feedback reaches a certain threshold of completion from tenants, then the property manager should be notified via an alert system to review the feedback and consider strategic pricing adjustments.

Feedback Survey Usability Testing

Given a set of tenants is selected for testing, when they interact with the tenant feedback survey, then at least 90% of participants should be able to complete the survey without external assistance, indicating the survey's usability and clarity.

Integration with Dynamic Pricing Insights

Given the tenant feedback is integrated into the pricing insights feature, when the property manager views the dynamic pricing recommendations, then they should see adjustments or considerations based on tenant feedback alongside market trends and historical data.

Automated Notifications & Reminders

Automatically generate alerts for property managers when lease renewals are approaching or when a tenant exhibits behaviors that may indicate potential termination. This feature enhances proactive management and helps maintain strong tenant relationships.

Requirements

Lease Renewal Alerts

"As a property manager, I want to receive automatic alerts for upcoming lease renewals so that I can proactively manage renewals and engage with tenants in a timely manner."

Description

This requirement entails the development of a system that automatically generates alerts for property managers when lease renewals are approaching. The notification system will integrate seamlessly with the existing ListTrust platform, providing timely reminders via email and app notifications. This function is critical for proactive management, as it allows property managers to initiate lease renewal conversations with tenants well in advance, improving tenant retention and operational efficiency. By automating this process, property managers can significantly reduce the risk of missed renewals, thereby maintaining strong relationships with their tenants and maximizing occupancy rates.

Acceptance Criteria

Lease Renewal Alert Generation for Property Manager

Given a lease is set to renew in 30 days, when the system checks for upcoming renewals, then an automated email and in-app notification should be sent to the property manager with the tenant's details and the renewal date.

Notification Delivery Timing

Given the notification is sent, when the lease is within the specified timeframe for renewal, then the notification must be delivered 10 days before the lease expiration.

Multiple Lease Renewals Handling

Given multiple leases approaching renewal, when the system generates alerts, then each property manager should receive individual notifications for each tenant listing their lease renewal dates.

Integration with Calendar Applications

Given a lease renewal alert is generated, when the property manager chooses to add the renewal date to their calendar, then it should be possible to export the notification to Google Calendar or Outlook seamlessly.

User Feedback on Notifications

Given the property manager receives a lease renewal notification, when they acknowledge the notification, then they should have the option to provide feedback on the relevance and usefulness of the alert.

Tracking Notification Status

Given that a lease renewal notification has been sent, when the property manager views their notification dashboard, then they should be able to see the status of all sent notifications (e.g., delivered, opened, acknowledged).

Customizable Notification Settings

Given a property manager wants to adjust their notification preferences, when they access the settings in the ListTrust platform, then they should be able to customize notification timings and channels (email, in-app) for lease renewals.

Tenant Behavior Monitoring

"As a property manager, I want to be alerted when a tenant shows signs of potential lease termination so that I can address issues proactively and maintain tenant relationships."

Description

This requirement involves implementing a monitoring system that automatically tracks tenant behaviors that may indicate potential lease termination, such as late rent payments or frequent maintenance requests. The system will analyze data patterns and generate alerts when thresholds are crossed, enabling property managers to address issues before they escalate. This feature enhances tenant engagement by allowing property managers to reach out proactively, fostering open communication and interventions that can lead to tenant retention. Effective monitoring is essential for reducing turnover and ensuring stable occupancy levels.

Acceptance Criteria

Tenant Behavior Monitoring System Activation

Given that the tenant monitoring system is activated, when a tenant's rent payment is late by three consecutive days, then an alert should be generated for the property manager indicating a potential risk of lease termination.

Alert Generation for Frequent Maintenance Requests

Given that a tenant has submitted maintenance requests three times within a month, when the monitoring system detects this pattern, then it should trigger an alert to the property manager to review the tenant's situation and engage proactively.

Threshold Monitoring for Lease Renewal Alerts

Given the lease renewal date is approaching, when a tenant has missed two rent payments within the last six months, then the system should generate an alert to remind the property manager to discuss lease renewal expectations with the tenant.

Dashboard Display of Tenant Behavior Analytics

Given that the tenant behavior monitoring system has recorded data, when the property manager accesses the dashboard, then it should display analytics on tenant behaviors such as payment history and maintenance requests clearly and intuitively.

Automatic Communication with Tenants

Given that a tenant's behavior triggers an alert, when the property manager chooses to intervene, then the system should provide a template for communication and log the interaction in the tenant's profile.

Reporting on Tenant Retention Initiatives

Given that the monitoring system has been in use for six months, when the property manager generates a report, then it should include data on tenant retention rates before and after implementing the tenant monitoring system.

Customizable Notification Settings

"As a property manager, I want to customize my notification settings so that I receive alerts in the preferred manner and timing that fits my workflow."

Description

This requirement focuses on providing property managers the ability to customize their notification preferences regarding alerts about lease renewals and tenant behaviors. Managers will be able to choose how they receive notifications (e.g., email, app notifications, SMS) and configure the timing of alerts (e.g., a week or a month before lease renewals). Customization enhances user satisfaction by allowing property managers to tailor the system to their workflow, ensuring they receive information in a manner that fits their personal and business preferences, which can lead to more efficient management practices.

Acceptance Criteria

Property Manager Customizing Notification Preferences for Lease Renewals

Given a property manager is logged into ListTrust, when they navigate to the notification settings, then they should be able to select preferences for receiving notifications via email, app notifications, or SMS.

Setting Alert Timing for Lease Renewals

Given a property manager has selected their notification preference, when they configure the timing for lease renewal alerts, then they should be able to choose from options of one week or one month prior to renewal dates.

Testing Notification Functionality for Custom Settings

Given a property manager has set specific notification preferences, when a lease renewal date approaches, then the property manager should receive the notification according to their selected mode (email, SMS, or app) within the configured time frame.

Editing Existing Notification Preferences

Given a property manager has previously configured notification settings, when they decide to edit these preferences, then they should be able to change any of their preferences and save the adjustments successfully.

Viewing Notification History as a Property Manager

Given a property manager has received notifications, when they access the notification history section, then they should see a log of all notifications sent, including the type, date, and time of alerts.

Testing Notifications for Tenant Behavior Alerts

Given a property manager has configured settings for tenant behavior alerts, when a tenant exhibits behavior that may indicate potential termination, then the property manager should receive a notification accordingly based on their selected preferences.

Default Notification Settings for New Property Managers

Given a new property manager is using ListTrust for the first time, when they access the notification settings page, then they should see default notification preferences set for lease renewals and tenant behaviors, which they can further customize.

Analytics Dashboard Integration

"As a property manager, I want an analytics dashboard that shows insights from notifications so that I can analyze the effectiveness of my tenant engagement and management strategies."

Description

This requirement entails the integration of an analytics dashboard that provides property managers with insights based on notification data, such as responsiveness to lease renewal alerts and tenant engagement trends. The dashboard will visualize key metrics including average response time to notifications, number of renewals initiated, and engagement levels with tenants. This integration will help property managers assess the effectiveness of their communication strategies and make data-driven decisions to improve their management practices, ultimately leading to enhanced tenant satisfaction and retention.

Acceptance Criteria

Integrating the analytics dashboard into the ListTrust platform for property managers to access key metrics related to lease renewals and tenant engagement.

Given a property manager has accessed the analytics dashboard, when they view the lease renewal data, then they should see metrics including average response time to notifications, number of renewals initiated, and engagement levels with tenants displayed clearly and accurately.

Analyzing the responsiveness of property managers to lease renewal notifications through visualized data on the dashboard.

Given a property manager has received at least five lease renewal notifications, when they view the analytics dashboard, then the average response time for those notifications should be calculated and displayed without errors.

Evaluating the effectiveness of communication strategies based on tenant engagement metrics shown on the dashboard.

Given a property manager is reviewing tenant engagement data, when they analyze the engagement levels visualized on the dashboard, then they should be able to identify trends and make data-driven decisions to improve their management practices.

Utilizing the analytics dashboard to track the impact of communication on tenant satisfaction and retention.

Given a property manager has implemented changes based on insights from the dashboard, when they review tenant satisfaction scores after those changes, then the scores should show a statistically significant improvement.

Assessing the overall usability and accessibility of the analytics dashboard for property managers with varying levels of technical expertise.

Given a property manager with basic technical skills, when they attempt to navigate the analytics dashboard, then they should be able to easily access and understand all key metrics without requiring assistance.

Confirming that the analytics dashboard updates in real time with new notification data as it becomes available.

Given a property manager has opened the analytics dashboard, when a new lease renewal notification is generated, then the dashboard should reflect that update instantaneously without requiring a page refresh.

Validating the data accuracy displayed on the analytics dashboard regarding tenant interactions and notifications.

Given a set of historical tenant interaction data, when that data is integrated into the dashboard, then all displayed metrics should accurately reflect the original data without discrepancies.

Multi-Property Notification Management

"As a multi-property manager, I want a single interface to manage notifications for all my properties so that I can efficiently track lease renewals and tenant behaviors without switching contexts."

Description

This requirement includes the development of a feature that allows property managers managing multiple properties to receive aggregated notifications for all properties in one interface. This will enable managers to easily track lease renewals and tenant behaviors across properties without having to switch contexts. By streamlining notification management, this feature will significantly enhance the efficiency of property managers, allowing them to prioritize their tasks based on comprehensive insights across all their managed properties, ultimately improving oversight and decision-making.

Acceptance Criteria

Property manager receives aggregated notifications for upcoming lease renewals across multiple properties from a single dashboard interface.

Given that the property manager is logged into the ListTrust platform, when the system identifies lease renewals due within the next 30 days for any managed property, then the manager should see a summary notification on the dashboard highlighting all upcoming renewals.

A property manager receives alerts about potential tenant terminations based on tenant behavior signals for multiple properties.

Given that the property manager has set up tenant behavior monitoring, when the system detects any behaviors indicating potential termination (e.g., late payments, maintenance requests), then the aggregated alert should appear on the dashboard indicating which tenants and properties are affected.

The property manager prioritizes tasks based on aggregated notifications, leading to more efficient management.

Given that the property manager views the aggregated notifications on the dashboard, when sorting or filtering these notifications by urgency or property type, then the manager should be able to generate an actionable task list reflecting their highest priority tasks for the day.

Notifications are customizable according to the property manager's preferences and filtered by individual properties or tenant status.

Given that the property manager accesses the notification settings, when they customize notification preferences for different properties (selecting which properties to receive alerts for), then the notifications should update to reflect only the selected properties and their respective alerts in the dashboard.

The property manager can access a historical record of notifications regarding lease renewals and tenant behaviors for audit purposes.

Given that the property manager seeks to review past notifications, when accessing the notification history feature, then all past alerts should be listed with timestamps and details, allowing the manager to analyze previous interactions with tenants.

Comprehensive Lease Performance Dashboard

A visually intuitive dashboard showcasing key performance metrics related to leases, such as renewal rates, termination trends, and lease profitability. This comprehensive overview enables property managers to make informed, data-driven decisions quickly.

Requirements

Leasing Insights Module

"As a property manager, I want to access leasing insights that show trends and averages so that I can make informed decisions about lease terms and pricing to maximize occupancy and profitability."

Description

This requirement outlines the development of a Leasing Insights Module that provides property managers with detailed analytics on lease agreements. It includes insights on average lease durations, seasonal trends in leasing activity, and comparisons of lease terms across properties. The module will integrate with the existing lease management system in ListTrust, allowing users to visualize data trends over time. Proper implementation will empower property managers to strategize better on renewal terms and pricing based on historical data, thus optimizing their leasing strategies.

Acceptance Criteria

Property manager accesses the Leasing Insights Module after a busy leasing season to evaluate long-term lease performance and strategize for the upcoming renewal period.

Given the property manager is using the Leasing Insights Module, when they select a specific property, then the dashboard displays the average lease duration and renewal rates for that property over the last two years.

A property manager analyzes seasonal trends in leasing activity to plan marketing strategies and pricing adjustments for the next leasing period.

Given the property manager is in the Leasing Insights Module, when they view the seasonal trends graph, then the graph accurately reflects the number of leases signed month by month for the past three years.

A user wishes to compare lease profitability across different properties to identify the most profitable investments.

Given the property manager is within the Leasing Insights Module, when they select the comparison feature, then they can view a side-by-side analysis of lease profitability for multiple properties over the last fiscal year.

During a quarterly review, a property manager needs to provide stakeholders with data on termination trends affecting property occupancy rates.

Given the property manager accesses the Leasing Insights Module, when they generate a report on lease terminations, then the report summarizes the termination reasons and trends across all properties for the past year.

A property manager uses the module to identify best practices for lease renewals based on past performance data.

Given the property manager is reviewing historical lease data, when they select the best practices option, then the system provides actionable insights based on leases that had high renewal rates.

A property manager attempts to customize the dashboard view to focus on metrics that are most relevant to their operations.

Given the property manager is in the dashboard settings, when they select or deselect specific performance metrics, then the dashboard updates in real-time to reflect the selected metrics.

Tenant Engagement Tracker

"As a property manager, I want to track tenant engagement metrics so that I can improve communication and foster better relationships with tenants, ultimately increasing tenant retention."

Description

The Tenant Engagement Tracker will monitor and analyze interactions between property managers and tenants through the ListTrust platform. It will feature metrics such as response times to inquiries, frequency of communication, and tenant satisfaction ratings. By integrating this tracker with user feedback mechanisms and maintenance tracking, property managers can quickly identify areas for improvement in tenant relations and engagement. The goal is to enhance communication effectiveness, leading to better tenant satisfaction and retention.

Acceptance Criteria

Tracking Tenant Communication Interactions

Given a tenant engages with the property manager through the ListTrust platform, when the interaction is logged, then the system must display the response time, frequency of communication, and satisfaction rating received by the tenant in real-time.

Analyzing Tenant Satisfaction Metrics

Given that tenant communication data is collected over a month, when the property manager accesses the Tenant Engagement Tracker, then the dashboard must show aggregated tenant satisfaction scores with a breakdown of ratings for individual interactions.

Identifying Areas for Improvement in Engagement

Given that the Tenant Engagement Tracker analyzes interactions, when the metrics indicate low satisfaction ratings, then the system should generate actionable insights and recommended strategies for improvement to the property manager.

Integrating with Maintenance Tracking

Given that a tenant submits a maintenance request, when the maintenance tracking system updates, then the Tenant Engagement Tracker must correlate this data with communication frequency and tenant satisfaction metrics.

Comparing Engagement Trends Over Time

Given that tenant engagement data is recorded over multiple periods, when the property manager reviews the trends in the dashboard, then the system must visually represent changes in engagement metrics, demonstrating improvements or declines clearly.

Notifying Property Managers of Engagement Issues

Given that tenant satisfaction falls below a predetermined threshold, when this occurs, then the system must automatically notify the property manager through the dashboard and via email.

Lease Comparison Tool

"As a property manager, I want to compare multiple leases to easily identify differences and make better decisions regarding lease renewals and adjustments, ensuring competitiveness in the market."

Description

The Lease Comparison Tool will allow property managers to compare active leases side by side, highlighting differences in terms, conditions, and tenant obligations. This tool will be essential for identifying opportunities to adjust current leases, improve rental rates, or renegotiate terms with tenants prior to lease renewals. Integration with the existing lease data will ensure that the comparison is comprehensive and actionable, providing strategic insights into lease management.

Acceptance Criteria

Comparing lease terms between an active tenant's lease and a prospective new tenant's lease.

Given two active leases selected for comparison, when the comparison tool is activated, then the terms and conditions of both leases must be displayed side by side, highlighting differences and similarities.

Identifying opportunities for lease adjustments based on performance metrics.

Given that the lease comparison tool is used to analyze multiple leases, when the analysis is complete, then the tool must provide actionable insights indicating potential areas for renegotiation or adjustment in rent.

Reviewing tenant obligations and conditions for upcoming lease renewals.

Given an active lease selected for comparison, when the user views the tenant obligations, then all key obligations must be clearly displayed and should indicate any differences compared to another selected lease.

Visual representation of lease profitability across different active leases.

Given that the user has accessed the lease comparison tool, when comparing active leases, then the profitability metrics must be visually represented in a common chart format for easy comparison.

Navigating to the Lease Comparison Tool from the Comprehensive Lease Performance Dashboard.

Given the user is on the Comprehensive Lease Performance Dashboard, when they select the Lease Comparison Tool, then they must be successfully directed to the Lease Comparison Tool interface with all relevant lease data loaded.

Ensuring user-friendly interface for comparing lease terms.

Given the Lease Comparison Tool is loaded, when a user interacts with any comparison feature, then all elements must be intuitive and accessible, enabling easy selection and viewing of leases without training.

Automated Renewal Notifications

"As a property manager, I want to receive automated notifications about lease renewals and expirations so that I can proactively engage tenants and reduce vacancy rates."

Description

This feature will implement an automated notification system that alerts property managers of upcoming lease renewals, expirations, and important deadlines. The notifications will be customizable to fit individual preferences for timing and method of communication (e.g., email, SMS, in-app alerts). Integration with existing dashboards will ensure that property managers have a clear overview of imminent actions required for lease management, reducing the risk of missed opportunities for renewals.

Acceptance Criteria

Property manager receives alerts for upcoming lease renewals.

Given a property manager with leases that have upcoming renewals, when the renewal date is within 30 days, then an automated notification should be sent via the selected communication method (email/SMS/in-app) specified by the property manager.

Property manager customizes notification settings for renewal alerts.

Given a property manager in the settings page, when they customize the notification settings for lease renewals, then these settings should be saved, and notifications should reflect these preferences starting immediately thereafter.

Property manager views a comprehensive dashboard with upcoming lease details.

Given a property manager logged into the ListTrust platform, when they access the Comprehensive Lease Performance Dashboard, then they should see a section displaying all leases that are set to renew within the next 90 days, along with relevant metrics such as expiration dates and tenant details.

Property manager receives reminders for critical lease deadlines.

Given a property manager managing multiple leases, when a lease deadline (e.g., renewals, rent increments) is reached, then a reminder should trigger according to the specified notification frequency (e.g., 1 week before, 3 days before) ensuring that no deadlines are missed.

Property manager tests communication methods for renewing notifications.

Given a property manager who has set up renewal notification methods, when they perform a test of each communication option (email, SMS, in-app), then they should receive confirmation that the notification was successfully sent via the chosen method.

Property manager evaluates the effectiveness of automated renewal notifications.

Given a property manager accessing reports on lease renewals, when evaluating the impact of automated notifications, then they should be able to see an increase in renewal rates by at least 20% over the last three renewal cycles compared to the previous method of notification.

Property manager updates notification preferences after initial setup.

Given a property manager who has previously set up notification preferences, when they update these settings, then the system should confirm the changes and apply the new preferences immediately without requiring a restart.

Visual Performance Analytics

"As a property manager, I want to view visual representations of lease performance metrics so that I can quickly gauge overall performance and identify areas for strategic improvement."

Description

The Visual Performance Analytics requirement focuses on creating a suite of graphical representations for key performance metrics related to leases, such as renewal rates, tenant satisfaction scores, and maintenance request resolution times. This analytics suite will enhance the Comprehensive Lease Performance Dashboard, providing property managers with easy-to-digest visuals that highlight trends, comparisons, and areas needing attention. By presenting data visually, the feature aims to support quicker decision-making and strategic adjustments.

Acceptance Criteria

Visual Representation of Lease Renewal Rates

Given a property manager accesses the Comprehensive Lease Performance Dashboard, when they select the 'Renewal Rates' metric, then a graphical representation displaying monthly renewal rates for the past year is presented, allowing for trend analysis.

Tenant Satisfaction Score Visualization

Given that tenant satisfaction scores are collected, when a property manager views the Visual Performance Analytics, then a line chart representing tenant satisfaction scores over time is displayed with annotations for key events affecting tenant sentiment.

Maintenance Request Resolution Time Analysis

Given a property manager is analyzing operational efficiency, when they view the maintenance request resolution metrics, then a bar chart highlighting average resolution times categorized by priority level is displayed, providing clear visibility of performance.

Comparative Lease Profitability View

Given that the property manager accesses the lease profitability data, when they utilize the comparative view feature, then the dashboard displays a side-by-side comparison of profitability metrics for different properties over the same time period.

Trend Analysis for Lease Termination Rates

Given the lease termination data has been updated, when a property manager navigates to the termination trends section, then a area graph shows termination rates over the last 24 months with clear indicators for significant spikes or drops.

Interactive Data Filtering for Performance Metrics

Given the need for customized analysis, when a property manager uses the dashboard filters to select specific properties and time frames, then the visual analytics suite updates in real-time to reflect the selected criteria accurately.

Color-coded Alerts for Key Metrics

Given the property manager is reviewing the metrics dashboard, when a key performance indicator falls below a predetermined threshold, then the system highlights that metric in red with an alert message advising immediate action.

Compliance Management Integration

"As a property manager, I want an integrated compliance management tool so that I can ensure that I meet all legal requirements and avoid potential liabilities in property management."

Description

This requirement entails integrating a Compliance Management feature that will help property managers track compliance with local landlord-tenant laws and regulations. This tool will include automated reminders for regulatory changes, compliance checklists, and document storage for relevant paperwork. By ensuring that property managers remain compliant, this feature will mitigate legal risks and enhance the credibility of the property management services offered through ListTrust.

Acceptance Criteria

Property managers need to receive timely notifications about changes in local landlord-tenant laws that could affect their compliance status to ensure they can adapt their management practices proactively.

Given a local landlord-tenant law change, when a property manager accesses the Compliance Management feature, then they should see a notification with a summary of the change and its consequences for compliance.

A property manager is preparing for an upcoming property inspection that requires compliance documentation. They need to access relevant documents quickly and efficiently through the Compliance Management feature.

Given the Compliance Management feature is operational, when the property manager searches for a specific compliance document, then they should retrieve the document within 5 seconds.

Property managers want to track compliance with landlord-tenant laws systematically using checklists available in the Compliance Management feature during their property management activities.

Given the Compliance Management feature is active, when a property manager opens a compliance checklist, then all regulatory requirements relevant to their properties should be clearly listed and marked as complete or incomplete as applicable.

A property manager needs to ensure all their leases are compliant with new regulations and wants to review compliance across all their properties efficiently.

Given the Compliance Management feature is integrated, when a property manager views compliance reports, then they should see an overview of compliance status across all properties accompanied by actionable insights on non-compliance areas.

To maintain accurate records and facilitate audits, property managers must store and retrieve compliance-related documents securely within the Compliance Management feature.

Given a document is uploaded to the Compliance Management feature, when the property manager attempts to retrieve that document, then the document should be accessible without errors and displayed correctly.

Property managers require reminders for upcoming compliance deadlines to avoid any lapses in their regulatory responsibilities.

Given the Compliance Management system is set up, when the deadline for a compliance requirement approaches, then the property manager should receive an automated reminder notification via their preferred communication method.

Tenant Sentiment Analysis

Utilize AI-driven sentiment analysis to evaluate tenant feedback and communication patterns. By understanding tenant sentiment, property managers can tailor engagement strategies that directly address tenant needs, thereby increasing satisfaction and retention.

Requirements

Real-time Sentiment Monitoring

"As a property manager, I want to receive real-time updates on tenant sentiment so that I can address their concerns and improve their overall experience in a timely manner."

Description

Implement a real-time sentiment analysis feature within the ListTrust platform that continuously evaluates tenant feedback across various channels (e.g., emails, messages, surveys). This feature will employ advanced AI algorithms to classify sentiments as positive, neutral, or negative, allowing property managers to promptly address tenant concerns and adapt their engagement strategies. Real-time monitoring is essential for fostering proactive communication and improving tenant satisfaction, ultimately leading to higher retention rates and enhanced property management.

Acceptance Criteria

Real-time Sentiment Monitoring for Tenant Emails

Given a property manager has access to the ListTrust platform, When a tenant sends an email feedback message, Then the sentiment of the email should be analyzed in real-time and classified as positive, neutral, or negative with results displayed in the dashboard within 5 seconds.

Analysis of Survey Responses Leads to Immediate Action

Given that a tenant has responded to a satisfaction survey, When the sentiment analysis identifies negative feedback, Then a notification should be generated for the property manager to review within 10 minutes.

Monitoring Response to Maintenance Requests

Given a tenant submits a maintenance request, When the associated communication is analyzed, Then the sentiment should reflect the tenant's feelings regarding the speed and quality of the service, and be categorized accurately in the analytics dashboard.

Weekly Sentiment Trends for Property Managers

Given a property manager reviews tenant sentiment data, When the data visualization feature is accessed, Then it should display sentiment trends over the past week, highlighting significant shifts in tenant satisfaction levels.

Custom Alerts for Negative Sentiment Detection

Given a property manager wants to maintain high tenant satisfaction, When a sentiment analysis detects negative sentiment exceeding a predefined threshold, Then a custom alert should be sent to the property manager immediately via the ListTrust platform.

Real-time Sentiment Dashboard Updates

Given the real-time sentiment monitoring system is active, When new feedback is received from any channel, Then the sentiment dashboard should refresh automatically every minute to reflect the latest sentiment classifications.

Monthly Reporting of Tenant Sentiment Changes

Given the property manager needs to assess tenant satisfaction, When generating the monthly report, Then the report should include a summary of sentiment changes over the month with actionable insights for improvement.

Sentiment Trend Analytics

"As a property manager, I want to analyze sentiment trends over time so that I can identify recurring issues and improve my engagement strategies effectively."

Description

Develop a trend analysis feature that visualizes tenant sentiment over time, helping property managers identify patterns and changes in tenant feedback. This functionality will include graphical representations such as line charts and bar graphs that highlight sentiment fluctuations, enabling managers to correlate tenant feedback with events (e.g., maintenance completed, policy changes). By understanding these trends, property managers can make data-driven decisions to enhance tenant engagement and satisfaction.

Acceptance Criteria

Tenant sentiment trends over a three-month period after implementing a new maintenance policy are displayed in the trend analysis feature, allowing property managers to assess tenant reactions to the policy.

Given the new maintenance policy has been implemented, when the property manager accesses the sentiment trend analytics dashboard, then they should see a line chart reflecting tenant sentiment over the past three months with clear fluctuations highlighted.

A property manager wants to correlate tenant sentiment with the completion of a major renovation project.

Given a major renovation project was completed, when the property manager views the sentiment analytics, then the dashboard should include a bar graph that shows tenant sentiment before, during, and after the renovation, with significant events clearly marked.

The trend analysis feature is being tested for accuracy and performance under load with multiple users accessing the sentiment data.

Given multiple property managers are concurrently accessing the sentiment trend analytics, when they generate reports, then the system should return updated visualizations within 2 seconds without any errors occurring.

A property manager is analyzing tenant feedback after a rental increase to gauge tenant response and potential churn risk.

Given a rental increase has been processed, when the property manager accesses the sentiment trend analytics, then the dashboard should reveal a discernible drop in tenant satisfaction, with specific feedback comments that indicate dissatisfaction.

The sentiment analysis must provide insights on how various factors impact overall tenant satisfaction scores over time.

Given various tenant engagement activities, when the property manager reviews the trend analytics report, then they should find a comprehensive analysis that links engagement activities to changes in tenant sentiment scores, highlighting positive and negative correlations.

Customizable Sentiment Reports

"As a property manager, I want to create customizable sentiment reports so that I can present actionable insights to my team and refine our engagement approaches accordingly."

Description

Create a feature that allows property managers to generate customizable reports summarizing tenant sentiment analysis results. These reports should provide insights on overall sentiment scores, feedback highlights, and actionable recommendations for engaging with tenants. The customization aspect will enable managers to focus on specific time periods or tenant groups, fostering tailored strategies that cater to diverse tenant needs. This function is crucial for informed decision-making and strategic planning in property management.

Acceptance Criteria

Generation of Overall Sentiment Report for Q1 2024

Given a property manager has selected the date range from January 1, 2024, to March 31, 2024, when they request to generate a sentiment report, then the system should create a report showing overall sentiment scores, key feedback highlights, and actionable recommendations for that period.

Customization of Tenant Group Sentiment Report

Given a property manager has a tenant group identified by specific criteria (e.g., families, students), when they apply this filter and request a sentiment report, then the system should generate a report reflecting only the sentiment scores and feedback for that specific tenant group.

Exporting Sentiment Reports to PDF

Given a generated sentiment report, when the property manager selects the 'Export to PDF' option, then the system should successfully create and download a PDF report containing the full sentiment analysis and insights.

Review of Actionable Recommendations in Sentiment Report

Given a property manager is reviewing a sentiment report, when they view the actionable recommendations section, then they should see tailored engagement strategies that directly correspond to the feedback provided by tenants.

Comparison of Sentiment Reports Across Different Time Periods

Given a property manager wants to analyze sentiment trends, when they select two different time periods and generate comparison reports, then the system should display a side-by-side analysis of sentiment scores and feedback highlights for both periods.

Visibility of Sentiment Scores on Dashboard

Given a property manager accesses the main dashboard, when they look for tenant sentiment analysis, then the dashboard should prominently display the latest overall sentiment score along with trends over time.

Integration with Communication Tools

"As a property manager, I want to integrate tenant feedback sources with ListTrust so that I can analyze sentiment without manually collecting data from various channels."

Description

Implement integration with popular communication tools (e.g., email, SMS, and tenant portals) to streamline tenant feedback collection. This requirement will facilitate automatic sentiment analysis of communications and feedback received through these platforms. By automating this process, property managers can save time and ensure that all tenant interactions are considered in sentiment evaluation, enhancing the overall efficiency of engagement strategies and responsiveness.

Acceptance Criteria

Tenant feedback is collected through an integrated email communication tool following a maintenance request.

Given a tenant submits feedback via email after a maintenance request, When the email is received by the ListTrust system, Then the sentiment analysis process should automatically analyze the tone of the feedback and classify it as positive, neutral, or negative.

Sentiment analysis results are displayed on the property manager’s dashboard for review.

Given the sentiment analysis has been completed for tenant feedback collected from various channels, When the property manager accesses their dashboard, Then the dashboard should visually display sentiment analysis results with trends over time and categorize sentiments for each communication channel.

SMS messages sent by tenants are automatically analyzed for sentiment as part of the feedback collection process.

Given a tenant sends an SMS message with their feedback, When the SMS is received by ListTrust, Then the sentiment analysis should categorize the feedback and update the property manager’s dashboard in real time.

Integration with tenant portals effectively captures feedback submitted through the portal’s interface.

Given a tenant submits feedback through the tenant portal, When the feedback submission is confirmed, Then sentiment analysis should classify the sentiment and log it within the tenant's interaction history in the ListTrust system.

Automatic notifications for property managers based on sentiment analysis results.

Given that a tenant’s feedback is classified as negative through sentiment analysis, When the analysis is completed, Then an automatic notification should be sent to the property manager for immediate follow-up to address the tenant's concerns.

Reporting functionality that summarizes tenant sentiment analysis over a specified period.

Given that sentiment analysis has been conducted for a given period, When the property manager generates a report, Then the report should summarize overall tenant sentiment trends, highlighting areas needing improvement or recognition.

Predictive Maintenance Correlation

Integrate maintenance request data with lease analytics to identify patterns indicating future lease terminations. This feature allows property managers to improve property conditions proactively, fostering tenant satisfaction and decreasing turnover.

Requirements

Data Integration Interface

"As a property manager, I want to view maintenance request trends correlated with lease data so that I can proactively improve property conditions and increase tenant retention."

Description

The Data Integration Interface is designed to seamlessly connect maintenance request data with lease analytics in ListTrust. This requirement facilitates the aggregation and analysis of maintenance request patterns alongside lease information, allowing property managers to identify trends that may indicate potential lease terminations. By enabling a systematic approach to data correlation, this interface will empower managers to adopt proactive measures to address tenant needs, improving overall property conditions. The integration is essential for providing managers with actionable insights that foster tenant satisfaction and reduce turnover rates, ultimately enhancing the efficiency of property management processes.

Acceptance Criteria

Data Integration between Maintenance Requests and Lease Analytics for Predictive Maintenance

Given that maintenance requests are submitted, when the data integration interface processes the requests with corresponding lease analytics, then the system should successfully identify at least three trends indicating potential lease terminations within the last year.

Real-time Notifications for Property Managers on Potential Lease Risks

Given that a trend indicating a potential lease termination is detected, when the system triggers a notification, then the property manager should receive an alert within 5 minutes through the dashboard and via email.

User-Friendly Dashboard for Viewing Maintenance and Lease Data Integration

Given that the property manager accesses the dashboard, when the data integration interface displays aggregated maintenance request patterns and lease information, then the dashboard should provide clear visual indicators (graphs or charts) for at least three different correlation metrics.

Comprehensive Reporting on Lease-Termination Patterns

Given that the data integration interface has accumulated data over six months, when the property manager requests a report, then the system should generate a comprehensive report detailing maintenance issues correlating with lease terminations, featuring actionable insights and statistics.

System Performance Under Load for Data Processing

Given that multiple maintenance requests and lease data entries are submitted simultaneously, when the interface processes these entries, then the system should maintain a response time of under 2 seconds for data integration queries during peak load periods.

Feedback Mechanism for Property Managers on Data Accuracy

Given that property managers use the data integration interface, when discrepancies in data are reported, then the system should allow property managers to submit feedback and should correct identified inaccuracies within 48 hours.

User Training for Effective Use of Data Integration Features

Given that the Data Integration Interface is launched, when training is conducted for property managers, then at least 85% of attendees should express confidence in using the new interface to identify predictive maintenance needs and potential lease terminations after the session.

Predictive Analytics Dashboard

"As a property manager, I want a dashboard that predicts potential lease terminations based on maintenance trends, so that I can intervene early and improve tenant satisfaction."

Description

The Predictive Analytics Dashboard will aggregate historic maintenance requests and lease data, providing property managers with visual insights into potential future trends. This dashboard will utilize machine learning algorithms to analyze patterns and predict which tenants may be at risk of termination based on maintenance requests. By incorporating this feature into ListTrust, property managers will gain a powerful tool for decision-making, allowing them to initiate proactive strategies in tenant engagement and property management. The dashboard will serve a crucial role in enhancing tenant satisfaction and operational effectiveness by making data-driven predictions accessible and actionable.

Acceptance Criteria

User accesses the Predictive Analytics Dashboard after logging into ListTrust to review maintenance requests and lease data for potential tenant turnover.

Given the user is logged into ListTrust, when they navigate to the Predictive Analytics Dashboard, then they should see a visual representation of maintenance request trends over the past year alongside tenant lease data.

A property manager reviews the dashboard and needs to filter the data to focus only on tenants with high maintenance requests.

Given the property manager is on the Predictive Analytics Dashboard, when they apply a filter for high maintenance requests, then the dashboard should display only the tenants with the top 20% of maintenance requests submitted.

The dashboard predicts high-risk tenants and sends alerts to the property manager for proactive engagement.

Given the predictive analysis is complete, when the system identifies tenants at risk of termination, then an alert should be generated and sent to the property manager's dashboard with actionable insights.

The property manager wants to understand the correlation between maintenance requests and tenant turnover over the last two leasing cycles.

Given the property manager is using the Predictive Analytics Dashboard, when they select the comparison feature for lease cycles, then they should see a side-by-side comparison of maintenance requests and lease terminations for the selected periods.

A property manager accesses the dashboard on a mobile device to review predictive analytics while on-the-go.

Given the property manager is accessing the dashboard from a mobile device, when they open the Predictive Analytics Dashboard, then the interface should be fully responsive and present all data without loss of functionality or clarity.

The property manager generates a report from the Predictive Analytics Dashboard to share findings with stakeholders.

Given the property manager has selected data for the report, when they initiate the report generation process, then the system should produce a downloadable PDF report that includes visual and textual analysis of maintenance requests and predicted risk factors.

Automated Alerts System

"As a property manager, I want to receive automated alerts when maintenance requests suggest a potential lease termination, so I can take action to prevent turnover."

Description

The Automated Alerts System will notify property managers when specific thresholds are reached in maintenance requests tied to lease analytics. This requirement focuses on real-time monitoring and communication, ensuring that property managers are informed of potential issues before they escalate. For example, if the frequency of repair requests increases significantly for a particular unit, the system will alert the manager immediately. This feature is crucial for maintaining high tenant satisfaction and for preventing lease terminations by prompting timely interventions. Implementing this alert system will enhance communication and operational efficiency within property management workflows.

Acceptance Criteria

Triggering Alerts Based on Maintenance Request Frequency

Given a property manager has access to the Automated Alerts System, when the frequency of maintenance requests for a specific unit exceeds a predefined threshold (e.g., 5 requests within a month), then the system sends an immediate alert to the property manager's dashboard and email.

Real-Time Monitoring of Maintenance Requests

Given the Automated Alerts System is operational, when maintenance requests are logged in the system, then the system continuously monitors these requests in real time and updates alerts based on the latest data.

Threshold Customization by Property Managers

Given a property manager is setting up their alerts, when they access the threshold customization settings, then they can define the maximum acceptable frequency of maintenance requests for each unit before receiving alerts.

Notification System Functionality

Given the Automated Alerts System has detected high maintenance request frequency, when the alert is triggered, then the property manager receives notifications via both in-app messaging and email within 5 minutes of the alert being triggered.

Integration with Lease Analytics Data

Given the property manager utilizes the Automated Alerts System, when maintenance requests are analyzed, then the system correlates these requests with lease analytics data to identify potential tenant dissatisfaction indicators (e.g., high request frequency and low renewal rates).

Historical Data Analysis for Trend Identification

Given the system is active, when the property manager generates a report, then the system displays historical data for maintenance requests linked to lease data over the past 12 months, identifying trends and potential risks for lease terminations.

Testing the Alert System Responsiveness

Given a simulated high volume of maintenance requests, when the system is tested, then it must trigger alerts accurately and promptly to the property manager within the designated time frame, ensuring it can handle peak loads effectively.

Tenant Feedback Integration

"As a tenant, I want to provide feedback on how my maintenance requests were handled so that property managers can improve their services and enhance my living experience."

Description

The Tenant Feedback Integration will allow tenants to provide real-time feedback on maintenance requests and their responses. By integrating this feature into ListTrust, property managers will gain insights not only into the frequency of maintenance requests but also the quality of service provided. This requirement emphasizes the importance of tenant engagement and satisfaction, enabling property managers to respond effectively to tenant concerns. The integration will provide a well-rounded approach to understanding tenant experiences, thereby guiding decision-making that prioritizes tenant needs and enhances the chances of lease renewals.

Acceptance Criteria

Tenant submits feedback on a completed maintenance request via the ListTrust platform.

Given a tenant has submitted a maintenance request, when the maintenance task is completed, then the tenant should be able to provide feedback through the platform within 24 hours.

Property manager reviews tenant feedback for a specific maintenance request.

Given feedback has been submitted for a maintenance request, when a property manager accesses the feedback section of the ListTrust platform, then they should see all feedback related to that specific maintenance request and be able to sort it by date and rating.

Tenant feedback data is aggregated for reporting purposes.

Given that multiple feedback submissions exist, when the property manager views the analytics dashboard, then the aggregated feedback should reflect the overall tenant satisfaction rating for maintenance and should be exportable as a report.

Tenant receives a confirmation notification after submitting feedback.

Given a tenant submits feedback, when the feedback is successfully recorded, then the tenant should receive a confirmation notification within the ListTrust platform and via email.

Property manager responds to tenant feedback.

Given a property manager has viewed tenant feedback, when they choose to respond, then their response should be logged in the system and the tenant should receive a notification of the response.

Feedback submission is secure and user-friendly.

Given a tenant is on the feedback submission page, when they fill in feedback and submit it, then the submission process must not exceed 3 steps and should secure the tenant's identity throughout the process.

System handles user session timeouts gracefully during feedback submission.

Given a tenant is in the process of submitting feedback, when their session times out, then the system should save their input and prompt them to continue or discard their feedback upon their return.

Enhanced Reporting Tool

"As a property manager, I want to generate detailed reports on maintenance and lease performance so that I can make informed decisions to improve property management."

Description

The Enhanced Reporting Tool will facilitate the generation of comprehensive reports combining maintenance trends with lease performance data. This requirement is critical for property managers looking to monitor the health of their properties and identify areas for improvement. By providing customizable reporting capabilities, managers can analyze data over various time frames and focus on specific units or buildings to derive insights that can guide future strategy. This tool will increase transparency and accountability in property management, ensuring that decisions are based on concrete data and analysis, ultimately leading to improved tenant services and retention.

Acceptance Criteria

Scenario 1: Property managers generate reports to analyze maintenance trends alongside lease performance metrics.

Given that a property manager is logged into ListTrust, when they select the Enhanced Reporting Tool, then they should be able to generate a report that combines maintenance trends with lease performance data for any selected date range.

Scenario 2: Users customize report parameters to focus on specific property units.

Given that a property manager is utilizing the Enhanced Reporting Tool, when they set filters for specific units or buildings, then the resulting report must reflect only the data corresponding to those selections.

Scenario 3: Property managers export reports for external review or presentations.

Given that a property manager has generated a report using the Enhanced Reporting Tool, when they click the export button, then the report must be downloadable in CSV and PDF formats without loss of data integrity.

Scenario 4: The system provides visual analytics alongside report data.

Given that a property manager accesses a generated report, when viewing the report, then they should see visual representations (graphs or charts) of maintenance trends and lease performances for better comprehension.

Scenario 5: Property managers receive system alerts for significant trends indicated by the report.

Given a property manager runs a report that identifies significant maintenance trends, when the report indicates a trend, then the system must send an alert to the property manager recommending actionable steps.

Scenario 6: User interface supports easy navigation and understanding of the reporting tool.

Given that a user is accessing the Enhanced Reporting Tool, when they look for guidance or help within the tool, then they should find intuitive navigation prompts and a user guide easily accessible.

Scenario 7: Reports are shared with other team members seamlessly for collaboration.

Given that a property manager is reviewing a report, when they select the share option, then they must be able to send the report to other team members via email or internal messaging within ListTrust.

Guided Virtual Tours

This feature allows property managers to conduct live guided virtual tours where prospective tenants can interact in real-time with the agent. This personalized experience provides real-time answers to questions and allows potential renters to feel more engaged, enhancing their overall experience and increasing the likelihood of lease commitments.

Requirements

Real-time Interaction

"As a prospective tenant, I want to ask questions and receive immediate answers during a virtual tour so that I can make a more informed decision about leasing the property."

Description

This requirement focuses on enabling real-time interaction during guided virtual tours. It is essential that property managers can answer questions, provide insights, and address concerns instantaneously as prospective tenants navigate through properties. By facilitating seamless communication, this feature enhances tenant engagement and fosters a personalized experience, ultimately increasing the likelihood of lease agreements. The implementation will involve integrating video conferencing tools with the virtual tour platform, ensuring a reliable connection and high-quality audio-visual experience.

Acceptance Criteria

Live Interaction During Guided Virtual Tour

Given a prospective tenant is attending a guided virtual tour, when they ask a question, then the property manager should be able to provide an answer within 30 seconds and maintain a clear audio-visual connection throughout the session.

Seamless Integration with Video Conferencing Tools

Given that the guided virtual tour platform requires video conferencing, when the property manager initiates a tour, then the system should automatically connect to the designated video conferencing tool without any manual input from the user.

User Engagement Measurement

Given a completed guided virtual tour session, when the prospective tenant rates their experience, then the rating should be at least 4 out of 5 for the virtual interaction to be considered successful.

Technical Performance of Virtual Tour

Given that the guided virtual tour is in progress, when the property manager and prospective tenant are interacting, then the video quality should remain at least 720p and the audio should be free of lag, stutters, or interruptions throughout the session.

Post-Tour Follow-Up Capability

Given a guided virtual tour has ended, when the property manager sends a follow-up message, then the message should be delivered to the prospective tenant within 24 hours of the tour.

Feedback Collection Mechanism

Given the guided virtual tour has concluded, when the prospective tenant is prompted to provide feedback, then at least 80% of participants should complete the feedback form.

Interactive Tour Navigation

"As a prospective tenant, I want to navigate the property virtually and choose the areas to view so that I can focus on what matters most to me during the tour."

Description

This requirement ensures that prospective tenants can navigate the virtual tour interactively. Users should have the ability to select different rooms or areas of the property to explore at their own pace while still receiving guidance from the property manager. This interaction allows for a customized experience, emphasizing the aspects of the property that interest the tenant most. The implementation will include a navigational interface that allows seamless transitions between areas and supports user-selected paths within the virtual tour.

Acceptance Criteria

User Initiation of the Interactive Tour

Given a prospective tenant is logged into the ListTrust platform, When they select the ‘Guided Virtual Tour’ option, Then the system should display a loading screen before transitioning into the virtual tour interface within 5 seconds.

Room Selection and Navigation Functionality

Given a prospective tenant is engaged in the virtual tour, When they click on a specific room or area of the property on the navigation interface, Then the system should seamlessly transition to that area within 3 seconds and provide a brief description of that space.

Real-Time Interaction with Property Manager

Given a prospective tenant is in a specific area during the virtual tour, When they pose a question to the property manager using the chat interface, Then the property manager should respond within 15 seconds, and the response should be visible to the tenant in real-time.

User Customization During the Tour

Given a prospective tenant has navigated to a room, When they select additional features from the interface (e.g., amenities, floor plans), Then the system should display relevant information and visuals immediately alongside the current view without losing the context of the tour.

Exit the Tour Gracefully

Given a prospective tenant is participating in the virtual tour, When they click the ‘Exit Tour’ button, Then the system should prompt a confirmation dialog and, upon confirmation, should return them to the main dashboard of the ListTrust platform within 5 seconds.

Feedback Collection Post-Tour

Given a prospective tenant has completed the virtual tour, When they are presented with a feedback form, Then the system should allow for submission of feedback and should acknowledge receipt within 2 seconds of submission.

Augmented Reality Integration

"As a prospective tenant, I want to see how my furniture would look in the space during a virtual tour so that I can better visualize my future living situation."

Description

This requirement proposes the integration of augmented reality (AR) features into the guided virtual tours. This would allow prospective tenants to visualize furniture and personal belongings within the space using their devices. By providing a more immersive experience, tenants can better understand the space and how they could personalize it. This requirement involves developing AR functionalities that sync with the virtual tour, enhancing the overall user experience.

Acceptance Criteria

Proposed tenant engages in a virtual tour of an apartment using ListTrust's guided tour feature, with the option to activate the augmented reality integration to visualize furniture layouts within the space.

Given the user is on a guided virtual tour, When the user selects the AR functionality, Then the system should display an AR overlay showing 3D furniture options within the apartment space.

During a virtual tour, prospective tenants want to interact with the property manager and ask questions while using the AR feature to visualize their preferences.

Given the user initiates a question during the AR-integrated virtual tour, When the question is asked, Then the property manager should receive an instant notification and be able to respond in real-time.

The implementation team tests the synchronization of the AR visuals with the guided virtual tour to ensure a seamless experience for tenants.

Given the guided virtual tour is in progress, When the AR feature is activated, Then the furniture visualizations should accurately align with the real-time video feed and allow for 360-degree rotation without lag.

Current users of ListTrust are onboarded to the new AR feature and provide feedback on the usability and effectiveness of the virtual tours.

Given a group of existing users participates in testing the AR feature, When they complete the tour, Then at least 80% of users should indicate that the AR feature improved their visualization of the space.

Prospective tenants save their virtual tour sessions with AR interactions for later review or sharing with family or friends to make decisions.

Given the virtual tour session is complete, When the user opts to save the session, Then the system should successfully store the session, including all AR interactions, and provide a shareable link.

The marketing team promotes the new AR functionality to attract prospective renters by showcasing its availability in virtual tours.

Given the marketing campaign launches, When users view the marketing materials, Then at least 50% of surveyed users should express interest in renting based on the availability of the AR-enhanced tours.

Post-Tour Feedback Mechanism

"As a prospective tenant, I want to provide feedback after the virtual tour so that I can help improve the experience for future users and let the property manager know my thoughts."

Description

This requirement entails implementing a feedback system for prospective tenants to share their experiences after completing a guided virtual tour. Collecting feedback is critical for property managers to refine their tour processes and address any user concerns. The mechanism will include a brief survey or rating system directly embedded in the virtual tour platform, allowing managers to gather insights on the tour's effectiveness and areas for improvement.

Acceptance Criteria

Post-Tour Feedback Submission by Prospective Tenant

Given a prospective tenant has completed a guided virtual tour, when they are prompted to fill out the feedback survey, then they should successfully submit their feedback without any errors.

Feedback Survey Accessibility

Given the feedback survey is embedded in the virtual tour platform, when a prospective tenant accesses the tour, then the survey should be easily accessible and visible upon tour completion.

Survey Response Capture

Given a prospective tenant submits their feedback, when the submission is successful, then the feedback response should be accurately recorded and stored in the property manager's dashboard for review.

Feedback Survey Content Relevance

Given the feedback survey is presented to a prospective tenant, when they review the questions, then the questions should cover key aspects of the tour experience, including clarity, engagement, and overall satisfaction.

Real-Time Feedback Notification to Property Manager

Given a prospective tenant submits feedback, when the response is submitted, then the property manager should receive a real-time notification of the new feedback entry.

Feedback Analysis and Reporting

Given multiple feedback responses are collected from prospective tenants, when the property manager accesses the analytics dashboard, then they should be able to view summarized feedback data, including averages and trends over time.

Feedback Survey Completion Rate Tracking

Given a prospective tenant is prompted with the feedback survey, when they complete the survey, then the platform should track and report the survey completion rate among all guided tours conducted in a specified time period.

Scheduling Flexibility

"As a prospective tenant, I want to quickly schedule a virtual tour at a time that works for me so that I can easily view the property without hassle."

Description

This requirement focuses on allowing prospective tenants to easily schedule guided virtual tours at their convenience. The system should provide an intuitive calendar interface that showcases available time slots and allows users to book tours directly. This flexibility is essential for accommodating various schedules, making it more likely that potential tenants will participate in the tours. Implementation will involve developing a user-friendly scheduling tool integrated with the existing property management system.

Acceptance Criteria

Prospective tenant accesses the guided virtual tour scheduling tool from the ListTrust dashboard during regular business hours.

Given the tenant is logged into the ListTrust platform, when they navigate to the guided virtual tour feature and view the calendar, then they should see available time slots for scheduling the tours clearly displayed and selectable.

A prospective tenant receives a confirmation email after scheduling a virtual tour.

Given the tenant has successfully booked a guided virtual tour, when the booking is confirmed, then they should receive an automated email acknowledging the appointment details, including date, time, and a link to join the tour.

A prospective tenant attempts to book a guided virtual tour during a time slot that is no longer available.

Given the tenant is viewing the available time slots for a guided virtual tour, when they select a time that has been booked by another user, then they should receive a notification that the selected time is no longer available and be prompted to choose an alternative time.

A property manager checks and updates the available slots for guided virtual tours at the start of the business day.

Given the property manager logs into the ListTrust system, when they access the scheduling tool, then they should be able to view, modify, and save changes to the available time slots for virtual tours, ensuring prospective tenants have accurate information for scheduling.

A prospective tenant wants to cancel a previously scheduled guided virtual tour.

Given the tenant is logged into their ListTrust account, when they navigate to their scheduled tours section and select an upcoming tour to cancel, then the system should allow them to confirm the cancellation and provide a notification that the tour has been successfully canceled.

A prospective tenant wants to reschedule a guided virtual tour for a different time.

Given the tenant has a previously scheduled virtual tour, when they select the option to reschedule, then the system should allow them to choose a new available time slot, update the appointment, and send a confirmation email for the new time.

360-Degree Views

With this feature, potential tenants can explore properties in full 360-degree panoramic views, allowing them to examine spaces from every angle. This immersive experience gives deeper insight into the property's layout and size, helping tenants make better-informed decisions without needing an on-site visit.

Requirements

Interactive Floor Plans

This feature integrates interactive floor plans into the virtual tours, enabling prospective tenants to click on rooms to view them in 3D. By providing a spatial understanding of the property's layout, this functionality aids tenants in visualizing where their furniture would fit and how they would utilize the space, which is crucial for prospective renters.

Requirements

Interactive Floor Plan Viewer

"As a prospective tenant, I want to interact with a 3D floor plan of the property so that I can better visualize how my furniture would fit and how I would use the space before making a rental decision."

Description

The Interactive Floor Plan Viewer requirement involves integrating a 3D interactive floor plan feature into the ListTrust platform's virtual tours. This capability will enable prospective tenants to click on different rooms to view detailed 3D models, providing a spatial understanding of the property's layout. It enhances the tenant's exploration experience by allowing them to visualize furniture placement and the overall flow of the space. This feature will be crucial in assisting tenants in making informed decisions about their rental choices, thereby reducing the likelihood of post-rental dissatisfaction. The implementation includes seamless navigation, responsiveness across devices, and a user-friendly interface, ensuring that all users, regardless of tech-savviness, can easily utilize this feature. The expected outcome is improved tenant engagement, higher rental inquiries, and a reduction in time spent in property tours.

Acceptance Criteria

Prospective tenant navigates to a property listing on ListTrust and initiates the interactive floor plan viewer to explore the property's layout.

Given the prospective tenant is on the property listing page, when they click on the 'View Interactive Floor Plan' button, then the 3D interactive floor plan should load within 3 seconds and be fully responsive on any device.

The prospective tenant clicks on different rooms in the interactive floor plan to view them in 3D.

Given the interactive floor plan is loaded, when the user clicks on any room (e.g., kitchen, living room), then the system must display a detailed 3D model of that room within 2 seconds, maintaining user interface consistency.

A prospective tenant wants to visualize their furniture in the 3D space and use the interactive floor plan.

Given the room 3D model is displayed, when the prospective tenant uses the provided tools to place virtual furniture within that room, then they must be able to freely position, rotate, and remove furniture pieces without lag or error, and changes are saved until the model is refreshed or closed.

The property manager monitors the usage statistics of the interactive floor plan feature.

Given the interactive floor plan feature has been implemented for at least one property listing, when the property manager views the analytics dashboard, then they should see accurate data on the number of interactions and time spent in each room within 24 hours.

The interactive floor plan viewer is being tested across various devices.

Given the development team has deployed the interactive floor plan feature, when it is accessed on different devices (smartphones, tablets, desktops), then the feature must display consistently across all devices without compromising on performance and usability.

Room Measurement Tool

"As a prospective tenant, I want to measure the dimensions of each room within the interactive floor plan so that I can determine if my furniture will fit before choosing a property."

Description

The Room Measurement Tool requirement involves allowing users to measure specific rooms within the interactive floor plans. This feature enhances the functionality by enabling tenants to obtain precise dimensions of each space directly within the interactive model. By integrating this tool, prospective tenants will have a better understanding of room sizes, which will help them make informed decisions about their furniture arrangements and overall spatial needs. The room measurement functionality should be designed to be intuitive and easily accessible, fitting seamlessly with the interactive floor plans. Users will benefit from the added clarity regarding the dimensions of the spaces they are considering, ultimately leading to greater satisfaction and engagement with the property listings.

Acceptance Criteria

As a prospective tenant, I click on a room in the interactive floor plan to view its 3D representation along with its measurements.

Given the interactive floor plan is loaded, When I click on a specific room, Then the 3D view of that room is displayed with a clear measurement overlay showing its dimensions in feet and inches.

As a user, I want to measure the dimensions of a specific room while viewing the interactive floor plan.

Given I am interacting with an active room in the floor plan, When I use the room measurement tool, Then I can successfully select and display the length and width of the room in a user-friendly format.

As a prospective tenant, I need to understand how the room measurements translate into my space requirements.

Given I have accessed the room measurement tool, When I view the dimensions, Then I can see helpful visual prompts or tips related to typical furniture sizes that can fit in the room.

As a property manager, I want to ensure that the room measurement tool is easily accessible and intuitive for users.

Given the interactive floor plan is displayed, When I interact with the room measurement tool, Then I should find the tool within two clicks of the initial view without any confusion.

As a prospective tenant, I want to be able to save the measurements I take within the interactive floor plan for future reference.

Given I have measured a room using the tool, When I click the save option, Then the measurements should be stored and able to be retrieved later in the same session or on subsequent visits.

As a user, I want the room measurement tool to provide accurate and consistent dimensions across different devices.

Given I am using the interactive floor plan on a device, When I measure a room, Then the dimensions should match accurately when viewed on another device with the same plan.

Virtual Furniture Placement

"As a prospective tenant, I want to place virtual furniture in the interactive floor plan so that I can visualize how my items will fit within the space and create a layout that works for me."

Description

The Virtual Furniture Placement feature requirement allows prospective tenants to place virtual furniture items within the interactive floor plans. This interactive capability will enable users to experiment with different furniture layouts directly within the 3D model, providing a tangible sense of how the space can be utilized. The integration will include a library of common furniture types and sizes, allowing users to drag and drop items into the rooms. This feature is designed to enhance tenant engagement and boost satisfaction by allowing them to visualize their potential living arrangements. The outcome of implementing this feature will be increased user interaction with the property listings and a more personalized experience for prospective tenants.

Acceptance Criteria

Prospective tenant accesses an interactive floor plan of a property listing.

Given the user is on the property listing page, when they click on the interactive floor plan, then the 3D model of the floor plan should be displayed without any loading issues.

User selects furniture items from the library to place in the room.

Given the user is viewing the interactive floor plan, when they drag a furniture item from the library and drop it into the room, then the furniture should be placed accurately in the desired location without visual glitches.

User rearranges furniture items within the interactive floor plan.

Given the user has placed furniture items in the room, when they click and drag an item to a new location, then the item should move smoothly to the new position without overlapping or creating any errors.

User saves their furniture layout within the interactive floor plan.

Given the user is satisfied with their furniture placement, when they click the 'Save Layout' button, then the layout should be saved to their user profile and retrievable upon future visits.

User removes furniture items from the interactive floor plan.

Given that the user has placed furniture items in the room, when they click the 'Remove' option on a furniture item, then the item should be successfully removed from the layout without affecting other items.

User accesses a tutorial for using the Virtual Furniture Placement feature.

Given the user is on the interactive floor plan page, when they click the 'Help' icon, then a tutorial should appear showing how to use the furniture placement features effectively.

Performance of the interactive floor plan under multiple user interactions.

Given multiple users are interacting with the interactive floor plan simultaneously, when each user places, removes, or rearranges furniture, then the application's performance should not degrade and all actions should be executed timely with no crashes.

Interactive Tour Integration

"As a prospective tenant, I want to switch seamlessly between the interactive floor plan and the virtual tour so that I can get a holistic view of the property layout and design."

Description

The Interactive Tour Integration requirement involves linking the interactive floor plans with the existing virtual tour functionalities on the ListTrust platform. This integration will ensure that tenants can seamlessly transition from viewing the floor plans to experiencing guided virtual tours. By unifying these features, prospective tenants will gain a comprehensive understanding of the property layout and aesthetics, leading to a more immersive exploration experience. This requirement also includes ensuring appropriate navigation controls, enhancing user experience by making it easy to switch between viewing floor plans and virtual tours. The overall goal is to create a cohesive experience that provides tenants with all the necessary information at their fingertips to make informed decisions about potential rental properties.

Acceptance Criteria

Accessing Interactive Floor Plans from Virtual Tours

Given a prospective tenant is viewing a virtual tour of a property, when they click on the interactive floor plan option, then they should be seamlessly redirected to the corresponding interactive floor plan without any loading delays.

Switching Between Floor Plans and Virtual Tours

Given a prospective tenant is in the interactive floor plan view, when they choose to view a virtual tour of a selected room, then the transition to the virtual tour should happen within 2 seconds and retain the user’s previous location in the floor plan.

3D Visualization Accuracy

Given a tenant is viewing a room in 3D through the interactive floor plans, when they check for spatial dimensions, then the dimensions displayed must be accurate to within ±5% of the actual physical dimensions of the room.

User-Friendly Navigation Controls

Given a user is transitioning between the interactive floor plans and virtual tours, when they access navigation controls, then all controls (back, forward, zoom in/out) should be clearly labeled and functional without errors.

Engagement Analytics Tracking

Given the integration of interactive floor plans and virtual tours, when a prospective tenant completes a virtual tour, then engagement metrics (duration, room interactions, transition frequency) should be recorded in the system for later analysis.

Mobile Responsiveness of Interactive Tours

Given a prospective tenant is accessing the ListTrust platform on a mobile device, when they utilize the interactive floor plans and virtual tours, then all features should render correctly and maintain usability on screen sizes down to 320 pixels wide.

Overall User Experience Measurement

Given that the interactive tour integration is complete, when user experience surveys are conducted post-viewing, then at least 80% of users should report a satisfactory experience regarding the transition and usability of interactive floor plans and virtual tours.

User Feedback Mechanism

"As a user of the platform, I want to provide feedback on the interactive floor plan and virtual tour so that my suggestions can be used to improve future versions and enhance user experience."

Description

The User Feedback Mechanism requirement focuses on implementing a feature that allows users to provide feedback on the interactive floor plans and virtual tours. This feedback will help to gather insights on tenant preferences, usability issues, and overall satisfaction with the interactive features. By incorporating a user feedback loop, ListTrust can continuously improve the user experience and make data-driven decisions regarding feature enhancements. The mechanism should include easy-to-use forms or prompts after users interact with the floor plans or tours, allowing tenants to rate their experience and suggest improvements. The expected outcome is enriched user interaction and increased responsiveness to tenant needs, ultimately leading to a better product.

Acceptance Criteria

User clicks on an interactive floor plan during a virtual tour and submits feedback after experiencing the layout.

Given a user has interacted with an interactive floor plan, When the user submits feedback on their experience, Then the feedback should be recorded in the system and confirmation should be displayed to the user.

After completing a virtual tour, a user is prompted to provide feedback regarding the usability of the interactive features.

Given a user finishes a virtual tour, When the feedback prompt appears and user ratings/input are submitted, Then the system should successfully capture and store this feedback without errors.

A property manager reviews user feedback collected from the interactive floor plans and identifies common suggestions and issues.

Given user feedback has been collected, When the property manager accesses the feedback analytics dashboard, Then they should see a summary report highlighting user ratings and common suggestions for improvement.

The feedback mechanism is tested for accessibility by multiple types of users including those with disabilities.

Given a user with accessibility needs interacts with the feedback form, When they attempt to submit feedback, Then they should be able to complete the process successfully without encountering any barriers.

Users are engaging with interactive floor plans multiple times, and the system needs to track feedback from repeated interactions.

Given a user has provided feedback on an interactive floor plan previously, When they interact again and submit new feedback, Then the new feedback should be appended to their previous submissions without duplication.

A-/B testing is conducted to evaluate different feedback prompt designs to increase user response rates.

Given multiple designs for feedback prompts are deployed, When users interact with these prompts, Then the system should track and report the submission rates for each design to evaluate effectiveness.

Customizable Tour Paths

Allowing prospective tenants to choose their own path through the property, this feature enhances user engagement by letting users focus on areas that interest them most. Customized tours can steer attention toward key selling points, such as amenities and unique features, ultimately streamlining the decision-making process.

Requirements

Dynamic Tour Selection

"As a prospective tenant, I want to customize my tour path through the property so that I can focus on the areas that interest me the most and make a more informed decision about leasing."

Description

The Dynamic Tour Selection requirement empowers prospective tenants to customize their visiting experience by choosing specific areas of the property to explore. This feature will integrate seamlessly with ListTrust's existing scheduling and booking functionalities, allowing users to build their own tours based on their interests and preferences. By highlighting key selling points such as amenities, units, and features that appeal to individual priorities, this feature fosters a personalized engagement, thereby enhancing the overall user experience. The implementation seeks to automate the tour customization process, ensuring it is user-friendly and efficient for both prospective tenants and property managers. The expected outcome enhances tenant satisfaction and increases the likelihood of leases being signed, directly impacting occupancy rates and property management effectiveness.

Acceptance Criteria

Prospective tenants access the property listing on ListTrust and initiate their own customizable tour selection process, choosing specific areas of interest to explore based on their preferences and priorities.

Given that a prospective tenant is on the property listing page, When they select 'Customize Tour', Then they should see a list of available areas to choose from with corresponding descriptions and images.

The prospective tenant completes the selection of areas for their tour and submits their request through the ListTrust platform, triggering the scheduling process with property management.

Given that the prospective tenant has made their selections, When they click 'Schedule Tour', Then the system should generate a confirmation with the selected areas listed and an email notification sent to both the tenant and property manager.

During the customizable tour, prospective tenants receive an interactive guide that highlights key amenities and features based on their selected interests, enhancing their engagement experience.

Given that a customizable tour is in progress, When the tenant reaches a selected area, Then the system should provide tailored information and prompts related to that specific area to enhance user engagement.

Property managers review and approve tour selections made by prospective tenants, ensuring that all chosen areas are available and ready for the tour.

Given that a prospective tenant has submitted a tour request, When the property manager reviews the selected areas, Then they should have the option to approve, modify, or decline the tour based on area availability.

Post-tour feedback is solicited from prospective tenants to assess their satisfaction with the customizable tour features and overall experience.

Given that a tenant has completed their customizable tour, When they receive a feedback form via email, Then they should be able to provide ratings and comments specifically about their tour experience including areas of interest and overall satisfaction with the feature.

The system tracks and reports on the effectiveness of customizable tour selections in relation to lease signings and tenant satisfaction.

Given that multiple tours have been conducted, When the property manager generates a report on customizable tour impact, Then they should see data correlating the number of tours taken, feedback scores, and resulting lease signings.

Interactive Map Integration

"As a prospective tenant, I want to interact with a map of the property so that I can easily locate and learn about different units and amenities."

Description

The Interactive Map Integration requirement involves integrating an interactive map feature within the ListTrust platform, allowing prospective tenants to navigate through properties visually. This feature will provide users with a graphical representation of the property layout, including different units, amenities, and points of interest. Prospective tenants can select specific locations to learn more, view details, and even schedule virtual walkthroughs. This enhances user engagement and provides comprehensive information at their fingertips. The integration with the existing property management system will ensure that the information displayed on the map is up-to-date and accurate, thereby improving decision-making efficiency for prospective tenants and increasing conversion rates for property managers.

Acceptance Criteria

Interactive Map allows prospective tenants to select a unit and view detailed information about its features and availability.

Given the prospective tenant selects a unit from the interactive map, when they click on the unit marker, then a detailed information popup should appear displaying unit specifications, rent, square footage, and availability status.

Prospective tenants can use the interactive map to schedule a virtual walkthrough of a property unit.

Given the prospective tenant is viewing the unit details from the interactive map, when they click on the 'Schedule Virtual Walkthrough' button, then they should be prompted with a calendar interface to select a date and time for the walkthrough.

The interactive map displays real-time updates corresponding to changes in the property management system.

Given the interactive map is loaded, when there is an update in the property management system regarding unit availability, then the map should reflect this change within 5 minutes of the update making it accurate and up-to-date.

Users can navigate to amenities and points of interest through the interactive map to enhance their property visit.

Given the prospective tenant is using the interactive map, when they select the amenities layer, then all amenities should be highlighted, and clicking on an amenity should display its details and operational hours.

Users can efficiently use filtering options on the interactive map to only display relevant units based on their preferences.

Given the interactive map is open, when a prospective tenant applies filters for unit size, number of bedrooms, and price range, then only the relevant units should be displayed, and the count of filtered units should update accordingly.

The interactive map is mobile-friendly and provides a responsive experience on different device sizes.

Given the prospective tenant accesses the interactive map on a mobile device, when they navigate the map using touch gestures, then the map should remain fully functional and maintain usability without any loss of interactive features.

Personalized Follow-Up Communication

"As a prospective tenant, I want to receive personalized follow-up communication after my tour so that I feel valued and have access to more information and support as I make my leasing decision."

Description

The Personalized Follow-Up Communication requirement seeks to automate personalized communication for prospective tenants post-tour. After completing their customized tour, tenants will receive tailored emails or messages thanking them for their visit and providing additional information on the features they showed interest in. Furthermore, this automated communication will include contact information for property managers and an offer for a follow-up conversation. This ensures that tenants feel valued and engaged after their initial interaction, increasing the likelihood of them moving forward in the leasing process. The feature will leverage user data to personalize the messages effectively, enhancing tenant engagement and satisfaction.

Acceptance Criteria

Post-tour personalized communication is dispatched to prospective tenants after they complete their customized property tour.

Given a prospective tenant completes their tour, When the system captures the tour data, Then an email with personalized content is automatically generated and sent to the tenant within 24 hours.

The automated email includes specific property features that the tenant showed interest in during their tour.

Given a tenant shows interest in specific amenities, When the email is generated, Then the email content must include mentions of those specific amenities and details related to them.

Follow-up communication contains accurate contact information for the property manager.

Given the automated communication is sent, When the email is received by the tenant, Then it must include the correct name, phone number, and email address of the property manager.

The message aims to drive engagement for a follow-up conversation between the tenant and the property manager.

Given that the tenant receives the follow-up email, When they read the email, Then the email should contain a clear call-to-action encouraging the tenant to schedule a follow-up conversation.

The automated follow-up messages are entered into the system without any delay or failure.

Given that a tour has been completed, When the system processes the tour data, Then the performance logs must show no errors or delays in message dispatch within the specified timeframe.

Personalization of messages based on user data improves tenant engagement metrics.

Given personalized messages are sent, When engagement metrics are analyzed post-send, Then the open and response rates should reflect a minimum 20% increase compared to generic follow-up communications.

Feedback Collection Mechanism

"As a prospective tenant, I want to be able to submit feedback about my tour experience so that my insights can help improve the process for future tenants."

Description

The Feedback Collection Mechanism requirement introduces an automated system for gathering user feedback post-tour. This feature allows prospective tenants to provide their thoughts and experiences regarding the customizable tour paths directly through the ListTrust platform. The feedback collected will be analyzed to derive actionable insights, helping property managers enhance their offerings and services based on real user experiences. Additionally, it allows for continuous improvement of the tour customization process, ultimately refining the overall user experience in line with tenant expectations. Integration with the analytics module of ListTrust will ensure that feedback is effectively utilized for ongoing improvements and decision-making.

Acceptance Criteria

Prospective tenant completes a customizable tour path and is prompted for feedback immediately afterward on the ListTrust platform.

Given a prospective tenant has completed their customizable tour, when the feedback prompt appears, then they should be able to submit feedback through a simple interface that includes scale ratings and open text fields.

Feedback is collected and displayed in the ListTrust analytics module for property managers to review.

Given the feedback is submitted by the tenant, when the data is processed, then it should reflect in the analytics module with clear categorizations by rating and comments for each tour path.

Property managers review feedback data on customizable tour paths to identify areas for improvement.

Given property managers have access to the feedback analytics, when they review the data, then they should be able to download reports highlighting key trends and areas needing enhancement.

Prospective tenants receive a notification after submitting feedback, prompting them for further engagement with other properties.

Given a tenant submits their feedback, when the submission is successful, then they should receive a confirmation message along with suggested properties based on their interest.

The feedback mechanism integrates seamlessly with existing features without notable performance issues.

Given the feedback collection mechanism is implemented, when a prospective tenant uses it, then the overall response time of the ListTrust platform should not exceed 2 seconds.

Automated insights are generated based on user feedback for property managers to track improvements over time.

Given feedback is collected over a period, when a property manager reviews the insights, then they should see actionable strategies based on the feedback trends that support decision-making.

The feedback collection mechanism complies with data privacy regulations (e.g., GDPR).

Given feedback is collected from users, when analyzing the data collection process, then it should ensure user consent is acquired and data is anonymized.

Tour Analytics Dashboard

"As a property manager, I want to access an analytics dashboard that shows the effectiveness of our customizable tour paths so that I can make informed decisions based on data to improve our leasing strategy."

Description

The Tour Analytics Dashboard requirement will create a dedicated analytics dashboard within the ListTrust platform that monitors the effectiveness of customizable tour paths. This dashboard will aggregate data on user engagement, popular areas of interest during tours, time spent on specific locations, and overall satisfaction ratings. Property managers can assess this data to identify trends and adapt their tour offerings accordingly, making informed decisions to enhance tenant retention and satisfaction. The dashboard will be easy to navigate and provide actionable insights and reports, allowing property managers to track the success of the customizable tour features effectively and adjust strategies as needed.

Acceptance Criteria

User accesses the Tour Analytics Dashboard to review engagement metrics after conducting several tours over a month.

Given that the user is on the Tour Analytics Dashboard, when the user selects a specific property and date range, then the dashboard displays the total number of tours conducted, average time spent per area, and user satisfaction ratings for that period.

Property managers utilize the dashboard to identify popular areas of interest among prospective tenants.

Given that the user is logged into the dashboard, when the user selects 'Popular Areas', then the dashboard presents a ranked list of property areas based on dwell time and engagement level, with clear visual indicators.

A property manager adjusts their tour offerings based on insights gathered from the dashboard.

Given that the user has completed a review of engagement metrics, when the user saves a new tour route based on the data, then the system confirms the changes and updates the tour path available to prospective tenants.

User generates a report on tenant satisfaction ratings from the dashboard.

Given that the user is viewing the dashboard, when the user selects 'Generate Report' for tenant satisfaction, then the system creates a downloadable report that includes average ratings and feedback comments from prospective tenants.

The dashboard displays real-time data during tours conducted by property managers.

Given that the user is on the Tour Analytics Dashboard, when a live tour is in progress, then the dashboard updates in real-time to show the current metrics for that tour, including points of interest and live user feedback.

A property manager receives alerts for low engagement areas identified by the dashboard.

Given that the dashboard tracks user engagement continuously, when an area records engagement below a certain threshold over a specified period, then the system notifies the property manager with an alert detailing the area and suggested improvements.

Users can filter the dashboard data to compare different properties' tour effectiveness.

Given that the user is on the dashboard, when the user applies the filter for two or more properties, then the dashboard displays comparative metrics side by side, including engagement rates, average time spent, and satisfaction ratings.

Virtual Staging Options

This innovative feature allows property managers to showcase the property fully furnished and decorated through augmented reality. Prospective tenants can see how different styles and furnishings look in the space, assisting them in envisioning life in the property and assigning a sense of homeliness, which can positively influence their decision.

Requirements

Augmented Reality Integration

"As a property manager, I want to showcase properties with virtual staging options so that prospective tenants can visualize their living space, helping them feel more connected and making their decision easier."

Description

This requirement mandates the integration of augmented reality (AR) technology into the ListTrust platform to enable virtual staging of properties. By utilizing AR, property managers can provide prospective tenants with a visually engaging experience, allowing them to view properties fully furnished and decorated. This functionality is crucial for enhancing tenant engagement, as it aids them in visualizing their future home, increasing emotional connection to the space and ultimately improving leasing rates. The integration should also support multiple styles and furniture options, enabling customization based on user preferences. Detailed analytics on user interactions with AR staging should be captured for future enhancements.

Acceptance Criteria

User wants to view a property using augmented reality to visualize how their furniture will look in the space.

Given a user is on the property detail page, when they select the 'View in AR' option, then they should be able to see the property with virtual furniture that can be customized.

Property managers need to upload various furniture styles for the AR feature to enhance the staging options for prospective tenants.

Given a property manager is in the dashboard, when they upload furniture styles and confirm the upload, then these styles should be available in the AR view for prospective tenants.

Prospective tenants wish to explore different design styles in the AR feature to gauge their preferences before scheduling a viewing.

Given a user is using the AR feature, when they switch between design styles (e.g., modern, vintage, minimalist), then the virtual staging should update dynamically to reflect the selected style.

The platform captures data on user interactions with the AR feature to analyze engagement and improve future iterations.

Given a user interacts with the AR feature, when they select or customize furniture, then the system should log these interactions in the analytics dashboard for property managers to review.

Users want to ensure the AR feature provides a realistic scale of furniture in relation to the property dimensions.

Given a user is viewing the AR staging, when they measure the dimensions using the app's measuring tool, then the virtual furniture dimensions should correspond accurately to the physical dimensions of the space.

The property manager needs to ensure the AR feature is accessible on mobile devices for prospective tenants.

Given a user accesses the ListTrust platform from a mobile device, when they navigate to the AR view, then the feature should load without errors and function smoothly on the mobile interface.

Prospective tenants who view properties in AR want to provide feedback on their experience to help improve the feature.

Given a user has completed a viewing of a property in AR, when they submit feedback through the feedback form, then their responses should be recorded and accessible to the property management team.

Furniture and Style Library

"As a property manager, I want access to a diverse library of furniture styles so that I can customize the look of my properties effectively, attracting a wider range of prospective tenants with varying preferences."

Description

This requirement involves creating a comprehensive library of furniture styles and decor options for virtual staging. The library should include various categories such as modern, classic, minimalist, and eclectic, allowing property managers to choose styles that best fit their properties. Each item in the library must have high-quality images and dimensions to ensure accurate representation in AR, helping users envision the space realistically. Furthermore, the library should be easily accessible and updated regularly to include new trends, enhancing the platform's appeal and functionality.

Acceptance Criteria

Accessing the Furniture and Style Library within the ListTrust platform.

Given a logged-in property manager, when they navigate to the virtual staging section, then they should be able to access the Furniture and Style Library without any errors.

Viewing furniture styles within the library.

Given a property manager is viewing the Furniture and Style Library, when they select a category (e.g., modern, classic), then the system should display at least 10 high-quality images relevant to that category, each with accurate dimensions.

Searching for specific furniture items in the library.

Given a property manager is in the Furniture and Style Library, when they enter a search term (e.g., sofa), then the library should return relevant items that match the search criteria within 3 seconds.

Selecting and adding items to a virtual staging project.

Given a property manager is viewing an item in the Furniture and Style Library, when they click the 'Add to Staging' button, then the item should be successfully added to their current virtual staging project and visible in the staging area.

Updating the Furniture and Style Library with new trends.

Given an administrator logs into the ListTrust platform, when they upload new items to the Furniture and Style Library, then the new items should be reflected in the library within 5 minutes and available for property managers to view.

Ensuring accurate representation of furniture in augmented reality.

Given a property manager uses the virtual staging feature with an item from the Furniture and Style Library, when they view the staged property in augmented reality, then the item's dimensions and appearance should accurately reflect the specifications provided in the library.

Evaluating user engagement with the Furniture and Style Library.

Given a property manager accesses the Furniture and Style Library, when they complete a session of virtual staging, then the system should record and report their selections and engagement metrics for analysis.

User Interaction Analytics

"As a property manager, I want to analyze user interactions with the virtual staging feature so that I can understand what styles and setups attract more interest from prospective tenants, allowing me to improve my property listings."

Description

This requirement focuses on implementing analytics tools within the AR virtual staging feature to track user interactions and engagement metrics. By capturing data on how users interact with virtual staging (e.g., furniture selection, time spent on each view, and preferences), property managers can gain insights into prospective tenants' preferences. This information will allow property managers to tailor their listings and marketing strategies accordingly, enhancing the effectiveness of their presentations and increasing conversion rates.

Acceptance Criteria

User Interaction with Virtual Staging Feature

Given a prospective tenant is using the virtual staging feature, when they interact with furniture options, then the system should log the type of furniture selected and the time spent on each selection.

Engagement Metrics Tracking

Given a property manager reviews the user interaction analytics, when analyzing user behavior over a week, then the analytics report should reflect at least 5 different types of furniture interactions per user.

Customization of Marketing Strategies

Given the user interaction data has been collected, when the property manager accesses the insights dashboard, then they should see actionable insights that suggest changes to improve engagement based on top 3 most selected furniture styles.

Comprehensive Analytics Reporting

Given user interaction data is captured, when the property manager runs the analytics report at the end of the month, then the report should include total interactions, average time spent, and preferred furniture types segmented by user demographics.

User Experience Feedback Integration

Given user engagement metrics have been collected, when feedback surveys are sent to users who interacted with the virtual staging, then the feedback response rate should be at least 25% of total unique users.

Real-Time Analytics Implementation

Given the virtual staging feature is active, when a user interacts with the furniture options, then the analytics tool should update interaction data in real-time with no more than a 5-second delay.

Impact Measurement on Conversion Rates

Given the virtual staging feature has been active for at least one month, when the property manager analyzes the conversion rates, then there should be a minimum increase of 15% in tenant applications for properties using virtual staging compared to historical data.

Mobile Compatibility

"As a prospective tenant, I want to view the virtual staging of properties on my mobile device so that I can explore my options anytime and anywhere, making my decision process more convenient."

Description

This requirement entails ensuring that the virtual staging feature is fully compatible with mobile devices. With an increasing number of users accessing property listings via smartphones and tablets, it is essential that the AR integration performs seamlessly across various platforms. Ensuring that virtual spaces can be viewed on mobile devices without loss of quality or functionality will significantly enhance user experience and accessibility, allowing tenants to explore properties conveniently from anywhere.

Acceptance Criteria

Mobile User Accessing Virtual Staging on a Smartphone

Given that the user is accessing the virtual staging feature on a smartphone, when they select a property, then the AR view should load within 3 seconds without any errors or glitches and the virtual staging should be fully interactive with no loss of detail or functionality.

Mobile User Adjusting Staging Options on a Tablet

Given that the user is using a tablet to view the virtual staging feature, when they swipe left or right to change furniture styles, then the new style should appear seamlessly within 2 seconds, maintaining high resolution and usability across different tablet models.

Cross-Platform Compatibility Test

Given that the virtual staging feature is being tested on multiple mobile devices, when the staging is viewed on different screen sizes (small, medium, and large smartphones), then the AR functionality should perform consistently with no distortions or functionality issues across all devices.

User Feedback after Using Virtual Staging

Given that a user has completed a virtual staging session on a mobile device, when they are prompted to provide feedback, then at least 85% of users should indicate satisfaction with the mobile experience in terms of quality, loading time, and ease of use.

Loading Time Compliance for Virtual Staging on Mobile

Given that the user is launching the virtual staging feature on their mobile device, when the AR staging is initialized, then the total loading time should not exceed 5 seconds to ensure a smooth user experience across all mobile platforms.

Mobile User Reporting a Technical Issue with AR

Given that a mobile user encounters a technical issue with the virtual staging feature, when they submit a support ticket, then the system should acknowledge the ticket within 1 minute, and provide an estimated response time of no more than 24 hours.

Social Media Sharing Functionality

"As a user, I want to share the virtual staging of properties on my social media so that I can get opinions from friends and family on my potential new home, making my decision-making process more enjoyable and informed."

Description

This requirement outlines the need to incorporate social media sharing options into the virtual staging feature. Users should be able to share their favorite staged views of properties directly from the platform to social media channels, which can serve as powerful marketing tools. This feature enables users to showcase their preferred living spaces to family and friends and can enhance the visibility of property listings, drawing in more prospective tenants and facilitating referrals.

Acceptance Criteria

User initiates a virtual staging view of a property within the ListTrust platform and selects the option to share the view on social media.

Given the user is viewing a staged property, when the user clicks on the 'Share' button, then a prompt should appear allowing the user to select a social media platform and confirm the sharing action.

User selects a specific furnishing style while viewing the virtual staging and decides to share that specific view on social media.

Given the user has applied a specific furnishing style in the virtual staging, when the user selects the 'Share' option, then the shared content should reflect the selected furnishing style and a link to the property listing.

User wants to customize a message before sharing the staged property view on social media.

Given the user is ready to share the staged property, when the user clicks on 'Share', then they should be presented with an option to customize their message before finalizing the share on their selected platform.

The user shares a staged view of a property on Facebook or Twitter.

Given the user has successfully selected a social media outlet for sharing, when the user clicks 'Post', then the shared content should appear correctly on the user's social media feed along with a link back to the property listing.

User wishes to see metrics on how many times their shared staged views have been engaged with on social media.

Given the user has shared a staged property, when the user views their dashboard, then they should see statistics related to the shares, including total shares and engagement metrics (likes, comments) for each platform.

User attempts to share a staged view without being logged into a social media account.

Given the user is not logged into any social media accounts, when they attempt to share, then an error message should appear prompting them to log in to their chosen social platform before sharing.

Feedback Integration

After viewing a virtual tour, prospective tenants can submit feedback directly through the platform. Property managers gain valuable insights into tenant preferences and ideas for improvements, enabling them to enhance property appeal and foster stronger tenant relationships right from the start.

Requirements

Feedback Submission Form

"As a prospective tenant, I want to submit my feedback after viewing a virtual tour so that the property managers can understand my preferences and improve their offerings accordingly."

Description

The Feedback Submission Form requirement entails creating a dedicated interface within the ListTrust platform that allows prospective tenants to easily submit their feedback after viewing a virtual tour of a property. This form will include various input fields such as ratings, comments, and suggestions, enabling users to express their thoughts comprehensively. The benefits of this feature include collecting valuable insights regarding tenant preferences, which can lead to targeted improvements in property management practices. It should seamlessly integrate with the existing virtual tour functionality and ensure that submitted feedback is stored securely in the system for analysis by property managers. This feature is critical for enhancing property appeal based on actual tenant input and fostering strong landlord-tenant relationships from the onset.

Acceptance Criteria

Prospective tenants view a virtual tour of a property and are prompted to submit feedback via the Feedback Submission Form immediately after the tour.

Given the user has completed the virtual tour, when they access the Feedback Submission Form, then they should see input fields for ratings (1-5 stars), comments, and suggestions clearly displayed.

A prospective tenant submits their feedback through the Feedback Submission Form after viewing a virtual tour.

Given the user has filled out the Feedback Submission Form, when they click the submit button, then the feedback should be successfully recorded and a confirmation message should be displayed to the user.

Property managers need to analyze feedback submitted by prospective tenants to improve property appeal.

Given feedback has been submitted by users, when the property manager accesses the feedback analytics dashboard, then they should see a summary of the feedback including average ratings, total comments, and any common suggestions categorized for their review.

A prospective tenant attempts to submit the Feedback Submission Form without filling in the required fields.

Given the user tries to submit the form with missing required fields, when they click the submit button, then the system should display error messages indicating which fields need to be completed before submission.

The Feedback Submission Form should store submitted feedback securely in the system for later retrieval by property managers.

Given feedback has been submitted, when the property manager requests to view past feedback submissions, then all feedback should be retrievable from a secure location within the platform without any data loss.

Real-Time Feedback Analytics Dashboard

"As a property manager, I want to access real-time analytics of tenant feedback so that I can quickly identify areas for improvement and enhance the appeal of my properties."

Description

The Real-Time Feedback Analytics Dashboard requirement involves developing a visual dashboard that displays aggregated and analyzed feedback data received from prospective tenants post-virtual tours. This dashboard will showcase key metrics such as average ratings, common suggestions, and trends over time, allowing property managers to gain insights quickly and make informed decisions about property improvements. The dashboard should be user-friendly and visually appealing, providing property managers with the ability to filter feedback by property, date, and other relevant parameters. The functionality of this dashboard will enhance the overall management process by turning raw feedback data into actionable insights, ultimately leading to increased tenant satisfaction and improved property offerings.

Acceptance Criteria

Display of Aggregate Feedback Data for Property Managers

Given the property manager is logged into the dashboard, when they navigate to the Real-Time Feedback Analytics Dashboard, then they should see a visual representation of aggregate feedback data, including average ratings and common suggestions from prospective tenants after virtual tours.

Filtering Feedback by Property and Date Range

Given the property manager is on the Real-Time Feedback Analytics Dashboard, when they apply filters to select a specific property and a date range, then the dashboard should refresh to display feedback data relevant only to that property and date range.

Visual Appeal and Usability of the Dashboard

Given the property manager is viewing the Real-Time Feedback Analytics Dashboard, when they look at the dashboard layout, then it should be visually appealing and easy to navigate, ensuring that key metrics are easily accessible and understand.

Tracking Trends Over Time

Given the property manager accesses the Real-Time Feedback Analytics Dashboard, when they select a period (e.g., weekly or monthly), then they should be able to view trends in feedback over that selected time frame, including changes in average ratings and recurring suggestions.

Response to New Feedback Submissions

Given that prospective tenants submit new feedback after virtual tours, when this feedback is recorded in the system, then it should automatically reflect on the Real-Time Feedback Analytics Dashboard without requiring manual updates or refreshes.

Exporting Feedback Data for Reporting

Given the property manager is using the Real-Time Feedback Analytics Dashboard, when they select the export option, then they should be able to download the feedback data in a common file format (e.g., CSV or Excel) for further analysis or reporting.

User Role Permissions and Access Levels

Given that multiple users can access the Real-Time Feedback Analytics Dashboard, when different roles (e.g., admin, standard user) log in, then their access to dashboard features should align with their defined permissions, restricting or allowing certain functionalities accordingly.

Feedback Notification System

"As a property manager, I want to receive notifications when new feedback is submitted so that I can engage with prospective tenants and address their concerns promptly."

Description

The Feedback Notification System requirement is to create an automated alert system within ListTrust that notifies property managers whenever new feedback is submitted by prospective tenants after a virtual tour. Notifications can be delivered via email or through the platform's internal messaging system, ensuring that property managers stay informed and can respond promptly to tenant insights. This feature will be crucial to fostering proactive engagement with prospective tenants, allowing property managers to show that they value tenant input and are actively working to improve their properties based on feedback. The integration of this notification system will empower property managers to act swiftly, enhancing tenant relationships and satisfaction.

Acceptance Criteria

Feedback Notification for Prospective Tenants After Virtual Tour Submission

Given a prospective tenant views a virtual tour, when they submit feedback, then the property manager receives a notification via email and platform messaging.

Real-time Notification Delivery

Given a prospective tenant submits feedback, when the notification is sent, then it must be delivered to the property manager's email and internal messaging system within 5 minutes.

Feedback Content Accessibility for Property Managers

Given a property manager receives a notification, when they log into the platform, then they can view all submitted feedback after virtual tours in a designated feedback section.

Notification Frequency Control for Property Managers

Given multiple feedback submissions from prospective tenants, when notifications are generated, then property managers should have the option to receive daily or real-time alerts in their account settings.

Feedback Notification Consistency Across Devices

Given a property manager receives notifications, when they access the system on different devices (mobile, tablet, desktop), then the notifications should be consistent and accessible across all devices.

Acknowledgment of Feedback Reception

Given that a property manager receives a notification for feedback submission, when they view the feedback, then they must be able to acknowledge the feedback submission within the platform to indicate receipt.

Unsubscription from Feedback Notifications

Given a property manager wishes to stop receiving notifications, when they access their notification settings, then they can toggle email and platform alerts on or off for feedback submissions.

Secure Share Links

This feature allows property managers to create secure shareable links for virtual tours, enabling easy distribution via email or social media. This not only boosts the property’s visibility but also allows potential renters to revisit the tour at their convenience, enhancing exposure and engagement with the property listing.

Requirements

Secure Link Generation

"As a property manager, I want to generate secure links for virtual tours so that I can share them easily with potential tenants while ensuring access is controlled and monitored."

Description

The Secure Link Generation requirement allows property managers to create unique, time-sensitive, and secure links for virtual property tours. Each link is generated with specific parameters, such as expiration time and the ability to track user interactions. This feature aims to ensure that only intended recipients have access to the virtual tours while allowing property managers to revisit engagement metrics. This enhances property visibility and assists managers in understanding prospective tenants' interests and behaviors better. By facilitating easy sharing through email or social media while maintaining security and tracking, this feature aligns with ListTrust's goal of enhancing tenant engagement and reducing administrative workloads.

Acceptance Criteria

Create a secure link for a virtual tour and share it via email with potential renters.

Given that a property manager is on the Secure Link Generation page, when they input the required tour parameters and click 'Generate Link', then a unique, time-sensitive link should be created and displayed, which can be sent directly via email to the chosen recipient.

Ensure that the generated secure link has an expiration time set by the property manager.

Given that a property manager generates a secure link for a virtual tour, when they specify an expiration time (e.g., 24 hours), then the generated link should automatically deactivate after the specified time limit, preventing access.

Track user interactions with the secure links shared for virtual tours.

Given that a secure link for a virtual tour has been shared, when a potential renter clicks on the link, then the property manager should be able to see metrics such as the number of clicks and duration of the view within the analytics dashboard.

Share the secure virtual tour link on social media platforms.

Given that a property manager has generated a secure link, when they choose to share this link via social media, then the link should be successfully posted without compromising its security or functionality.

Revoke access to a previously generated secure link before its expiration time.

Given that a property manager decides to revoke access to a secure link, when they select the relevant link in their dashboard and choose 'Revoke Access', then the link should immediately become inactive, preventing any further access by recipients.

Display an error message when a user attempts to access a revoked link.

Given that a potential renter attempts to access a secure link that was previously revoked, when they click on the link, then they should receive an error message indicating that the link is no longer valid.

Customize the message accompanying the secure link share via email.

Given that a property manager is sending a secure link to potential renters, when they reach the sharing interface, then they should have the option to customize the accompanying message before sending the email.

Link Analytics Dashboard

"As a property manager, I want to access analytics for my virtual tour links so that I can understand potential tenant engagement and adjust my outreach strategies accordingly."

Description

The Link Analytics Dashboard provides property managers with a comprehensive overview of how their secure share links are performing. This includes metrics such as the number of views, unique visitors, and the time spent on the virtual tour. By integrating this analytics capability into ListTrust, property managers can gain insights into tenant engagement levels, allowing them to adjust their marketing strategies or follow up with interested potential renters. This requirement not only enhances the visibility of the property listings but also drives targeted engagement, improving the chances of securing tenants.

Acceptance Criteria

User accesses the Link Analytics Dashboard to view the performance of secure share links for virtual tours.

Given a property manager logs into the ListTrust platform, when they navigate to the Link Analytics Dashboard, then they should be able to see metrics such as the number of views, unique visitors, and average time spent on virtual tours for each link created.

A property manager wants to compare the performance of different secure share links.

Given a property manager has multiple secure share links created for various properties, when they select the comparison view in the Link Analytics Dashboard, then they should see a consolidated report that compares the views and engagement metrics side by side for each link.

A property manager needs to generate a report on link performance over a specific time period.

Given a property manager is on the Link Analytics Dashboard, when they select a date range filter and click generate report, then they should receive a downloadable report in a specified format (CSV/PDF) detailing the performance metrics for the selected links.

Updating metrics in real-time during a busy marketing campaign.

Given the marketing campaign for virtual tours is ongoing, when a property manager refreshes the Link Analytics Dashboard, then the dashboard should display updated metrics for views and engagement without needing to log out or reload the page.

Understanding the engagement level of potential renters with virtual tours.

Given a property manager is reviewing the Link Analytics Dashboard, when they analyze the time spent metrics on each virtual tour link, then they should identify links with above-average engagement time and below-average engagement time, helping them prioritize follow-up with interested leads.

Customizable Share Options

"As a property manager, I want to customize the way I share virtual tour links so that I can make my outreach more effective and personal."

Description

The Customizable Share Options requirement enables property managers to define how secure links can be shared, including the platforms on which they can be shared (e.g., email, social media, etc.) and the inclusion of personalized messages or descriptions. This feature is important as it allows property managers to tailor their outreach efforts, making it more personal and relevant to potential renters. By giving property managers control over how they present the property tours, this requirement enhances the effectiveness of their marketing efforts and strengthens tenant management practices.

Acceptance Criteria

Property manager customizes share options for virtual tour links before emailing to potential renters.

Given a property manager has access to the customizable share options, when they select the platforms for sharing the link and input a personalized message, then the link should be generated with the selected options and be ready for distribution.

Property manager shares a virtual tour link on social media with a personalized description.

Given a property manager has created a secure share link for a virtual tour, when they share the link on a chosen social media platform, then the post should display the link and the personalized description properly formatted and clickable.

Potential renter receives and views the customized share link via email.

Given a potential renter receives an email with the secure share link, when they click on the link, then they should be directed to the virtual tour without any errors and see the personalized message described in the email.

Property manager edits previously created share options to update the descriptive message.

Given a property manager wants to modify an existing share link, when they access the share options for that link and edit the descriptive message, then the updated message should be saved and reflected in any future shares of the link.

Property manager analyzes engagement metrics for shared virtual tour links.

Given a property manager has shared virtual tour links, when they access the analytics dashboard, then they should be able to view metrics such as link clicks, shares, and engagement time for each link shared.

Property manager creates multiple share links for different social media platforms.

Given a property manager wants to share a virtual tour link across multiple platforms, when they create multiple share links with platform-specific options, then each link should function correctly on its respective platform without loss of information or formatting.

User-Friendly Link Management System

"As a property manager, I want an easy way to manage my virtual tour links so that I can efficiently keep track of which tours are active and make necessary updates."

Description

The User-Friendly Link Management System is designed to allow property managers to easily create, manage, and delete secure share links for virtual tours. This feature provides a centralized interface where all created links are listed, along with options to edit their settings, view analytics, and delete outdated links. This requirement is crucial as it simplifies the process of managing virtual tours, saving time and reducing confusion. A smooth management process enhances user satisfaction and encourages property managers to make the most out of the secure link feature.

Acceptance Criteria

Property manager accesses the User-Friendly Link Management System to create a new secure share link for a virtual tour of a rental property.

Given that the property manager is logged into the ListTrust platform, when they navigate to the link management section and select 'Create New Link', then they should be able to enter the URL, set expiration date, and receive a confirmation that the link has been successfully created.

Property manager reviews the created secure share links in the User-Friendly Link Management System.

Given that the property manager has created multiple secure share links, when they visit the link management section, then they should see a list of all created links with options to edit or delete each link clearly displayed.

Property manager edits the settings of a previously created secure share link to extend its expiration date.

Given that the property manager is in the link management section, when they select a secure share link and choose the 'Edit' option, then they should be able to modify the expiration date and save the changes successfully, with a confirmation message displayed.

Property manager deletes an outdated secure share link from the User-Friendly Link Management System.

Given that the property manager is viewing the list of created secure share links, when they choose to delete an outdated link and confirm the deletion, then the link should be removed from the list, and the manager should receive a confirmation that the link has been deleted.

Property manager checks the analytics for a secure share link to assess its performance.

Given that the property manager has created a secure share link, when they select the 'View Analytics' option for that link, then they should see detailed metrics such as the number of views and interactions with the virtual tour.

Property manager accesses support or help documentation related to the User-Friendly Link Management System.

Given that the property manager is in the link management section, when they click on the 'Help' option, then they should be directed to accessible and comprehensive help documentation that assists them in using the link management features.

Mobile-Friendly Sharing Interface

"As a property manager, I want to share virtual tour links from my mobile device so that I can respond quickly to potential tenant inquiries anytime, anywhere."

Description

The Mobile-Friendly Sharing Interface allows property managers to create and share secure links directly from mobile devices. This requirement ensures that property managers can operate on-the-go, providing flexibility and convenience in marketing properties. By optimizing the link-sharing process for mobile use, this feature supports ListTrust's goal of enhancing tenant engagement in a fast-paced, mobile-oriented environment where responsiveness is key.

Acceptance Criteria

As a property manager, I want to create a secure shareable link for a virtual tour using my mobile device so that I can quickly market the property while on the go.

Given I am a logged-in property manager using a mobile device, when I select a property and click 'Create Share Link', then a unique, secure link for the virtual tour should be generated and displayed on the screen.

As a property manager, I want to send the secure shareable link via email directly from the mobile interface so that potential renters can access the virtual tour easily.

Given I have created a secure shareable link, when I click the 'Share via Email' option and enter recipient details, then the email should be sent with the link embedded and a confirmation message displayed.

As a property manager, I want to share the secure shareable link on social media from my mobile device so that I can enhance property visibility on multiple platforms.

Given I have created a secure shareable link, when I click the 'Share on Social Media' option, then I should be able to post the link directly to my selected social media platform without any errors.

As a property manager, I want to test the secure shareable link to ensure it directs potential tenants to the correct virtual tour.

Given I have a generated secure shareable link, when I click the link, then it should open the virtual tour of the specified property on any mobile browser without any issues.

As a property manager, I want to view analytics on how many users clicked the secure shareable link so that I can measure the engagement of potential renters.

Given I have shared a secure link, when I check the link analytics section on my dashboard, then I should see the number of clicks, unique visitors, and engagement metrics associated with that link.

As a property manager, I want to have an option to regenerate the secure shareable link if needed so that I can maintain control over the property access.

Given I have shared a secure link for a virtual tour, when I click the 'Regenerate Link' option, then a new secure link should be generated and the previous link should be invalidated.

Rent Payment Overview

A visually engaging section that displays the tenant's current rent status, including due dates, payment history, and upcoming payment reminders. This feature simplifies financial management for tenants by providing a clear overview of their rent obligations, helping them plan ahead and avoid late fees.

Requirements

Real-time Payment Status

"As a tenant, I want to see my real-time rent payment status so that I can keep track of my payments and avoid any late fees."

Description

The Real-time Payment Status requirement establishes a system that allows tenants to view their current rent payment status in real-time, ensuring transparency and immediate access to financial information. This feature will display whether payments are due, paid, or overdue alongside the respective due dates. Integrating this capability into ListTrust will enhance tenant engagement by providing clarity regarding financial obligations, thereby reducing confusion and potentially lowering the incidence of late payments. It supports the platform's goal of fostering straightforward communication between landlords and tenants, ultimately contributing to improved trust and satisfaction within the property management paradigm.

Acceptance Criteria

Tenant View of Payment Status Dashboard

Given a logged-in tenant, when they navigate to the Rent Payment Overview section, then they should see their current rent payment status displaying due, paid, or overdue status alongside respective due dates.

Real-Time Updates on Payment Status

Given a tenant is viewing their rent payment overview, when a payment is made or due date is approaching, then the system should automatically update the payment status in real-time without requiring a page refresh.

Historical Payment History Display

Given a logged-in tenant, when they access their payment status overview, then they should see a historical record of all past payments with dates and amounts clearly listed, allowing them to track their payment history.

Notification for Upcoming Payment Due Dates

Given a tenant has a payment due date approaching, when they log in to the system, then they should receive a notification alerting them of the upcoming due payment, at least 3 days prior to the due date.

Mobile Access to Payment Status

Given a tenant accesses ListTrust on a mobile device, when they view the Rent Payment Overview section, then the payment status should be optimized for mobile to ensure readability and usability.

Payment History Report

"As a tenant, I want to access my payment history so that I can understand my financial commitments and track my payment patterns."

Description

The Payment History Report requirement focuses on creating a comprehensive and easy-to-navigate record of all past rent payments made by tenants. This functionality includes details such as payment amounts, dates, modes of payment, and any late fees incurred. The report will be accessible through the tenant's dashboard on ListTrust, offering transparency and thorough documentation of payment behavior over time. This feature not only enhances the tenant’s ability to manage their finances but also prepares landlords with the necessary data for audits and discussions with tenants regarding missed or late payments, aligning with ListTrust's mission to modernize property management processes.

Acceptance Criteria

Displaying Historical Payment Data for a Tenant

Given a tenant accesses the Payment History Report section in their dashboard, when they select the desired date range, then the system displays a detailed report of all past rent payments, including payment amounts, dates, modes of payment, and any late fees incurred during that period.

Generating Reports for Audit Purposes

Given a landlord requests a payment history report for a specific tenant, when the landlord selects the desired tenant and time frame, then the system generates a comprehensive and formatted report, suitable for audits, containing all necessary payment details.

Accessing Payment History from Different Devices

Given a tenant is logged into their account, when they access their payment history on different devices (desktop, tablet, mobile), then the system provides consistent access to the payment history report, ensuring that all details are displayed correctly across all platforms.

Verifying the Accuracy of Payment History Data

Given a tenant is viewing their payment history report, when they cross-reference the displayed payment data with their actual bank statements, then all payment amounts, dates, and any late fees must match accurately, ensuring the integrity of financial records.

Receiving Notifications for New Payment History Entries

Given a tenant has recent rent payment activity, when the payment history is updated, then the tenant receives a notification alerting them to the changes in their payment history report relevant to their account.

Filtering Payment History by Payment Method

Given a tenant is viewing their payment history report, when they apply filters by payment method (e.g., credit card, bank transfer, cash), then the system displays only the relevant payments made through the selected method, ensuring easy navigation and analysis of payment options.

Payment Reminder Notifications

"As a tenant, I want to receive reminders about upcoming rent payments so that I can prepare in advance and avoid missing payments."

Description

The Payment Reminder Notifications requirement implements a system that automates reminders for upcoming rent payments via preferred communication channels such as SMS, email, or in-app notifications. This feature will allow tenants to select their preferred method and frequency for these reminders—whether a week before or a day before the due date. By integrating this functionality into ListTrust, tenants are proactively kept informed about their financial responsibilities, significantly reducing the risk of late payments and associated fees. This engagement strategy not only supports tenants but also aids property managers by creating a more reliable rent collection process, thereby enhancing revenue predictability.

Acceptance Criteria

Tenant selects their preferred method of payment reminder notification during the onboarding process.

Given the tenant is on the payment reminder settings page, When they choose their preferred notification method from SMS, email, or in-app notifications, Then the selection should be saved and reflect in the tenant's profile settings.

Tenant receives a reminder notification via their selected method one week before rent is due.

Given the tenant has set their reminder preference to one week before the due date, When the due date approaches, Then the selected notification method should trigger a reminder to the tenant containing the due date and payment amount.

Tenant receives a reminder notification via their selected method one day before rent is due.

Given the tenant has set their reminder preference to one day before the due date, When the due date approaches, Then the selected notification method should trigger a reminder to the tenant containing the due date and payment amount.

Tenant is able to view their payment reminder history within the Rent Payment Overview feature.

Given the tenant accesses the Rent Payment Overview section, When they look for their payment reminder history, Then the system should display a list of past reminders sent, detailing the dates and times of notifications.

Property manager receives administrative insights about the effectiveness of payment reminders.

Given the property manager accesses the administrative dashboard, When they review the payment reminder analytics, Then the system should display the percentage of tenants who responded positively to reminders and the reduction in late payments since the feature was implemented.

Tenant is able to update their payment reminder preferences post-onboarding.

Given the tenant is logged into their account, When they navigate to the payment reminder settings section, Then they should be able to change their preferred method and frequency of reminders, and the updates should be successfully saved.

System sends notifications at the correct scheduled times according to tenant preferences.

Given the tenant has set specific times for notifications, When the reminders are due based on these preferences, Then the system should deliver notifications exactly at the designated times without delays.

Customizable Payment Preferences

"As a tenant, I want to customize my payment preferences so that I can manage my rent payments in the way that works best for me."

Description

The Customizable Payment Preferences requirement enables tenants to configure their payment methods and frequency settings within the ListTrust platform. This feature will allow users to set up recurring payments, choose between different payment methods (like bank transfer, credit card, or PayPal), and specify preferences for payment confirmation notifications. By enabling this degree of customization, ListTrust prioritizes user experience and strives to improve tenant satisfaction. Furthermore, this requirement supports property managers in achieving timely rent collection and creates a more seamless transaction process between landlords and tenants, thereby reinforcing ListTrust's role as a facilitator of efficient property management.

Acceptance Criteria

Tenant Configures Recurring Payments for the First Time

Given a tenant is on the payment preferences page, when they select 'Set Up Recurring Payment', then they should be prompted to choose a payment method, enter payment amount, frequency, and receive a confirmation message upon successful setup.

Tenant Updates Payment Method for Recurring Payments

Given a tenant has previously set up a recurring payment, when they navigate to the payment methods section and select 'Edit', then they should be able to change their payment method and confirm the update successfully with visual feedback.

Tenant Receives Payment Confirmation Notifications

Given a tenant has selected notification preferences for payment confirmations, when a payment is successfully processed, then the tenant should receive a notification via their chosen method (email, SMS, etc.) confirming the payment.

Tenant Views Payment History

Given a tenant accesses the payment history section, when they request to view their past payments, then they should see a clearly laid-out list of payment dates, amounts, and statuses for each transaction.

Tenant Adjusts Payment Frequency Settings

Given a tenant has set up a recurring payment, when they navigate to the frequency settings and change it from monthly to bi-weekly, then the system should update their payment schedule and provide a confirmation message.

Landlord Views Tenants' Payment Preferences

Given the property manager/landlord is on the tenant management dashboard, when they select a tenant to view payment preferences, then they should be able to see the tenant's selected payment methods and frequency settings.

Graphical Rent Overview

"As a tenant, I want to view a graphical representation of my rent payments so that I can easily understand my payment trends and status."

Description

The Graphical Rent Overview requirement focuses on providing a visual representation of rent payment timelines, outstanding amounts, and historical trends. This feature will utilize graphs and charts within the tenant dashboard to display important financial metrics, helping tenants visualize their payment habits at a glance. By integrating a graphical interface, ListTrust enhances tenant engagement, allowing them to comprehend their rent obligations dietarily. This powerful visualization tool not only empowers tenants with knowledge but also provides property managers with insights into tenant payment behavior, facilitating better communication and customized support where needed.

Acceptance Criteria

Displaying Current Rent Overview for Tenants

Given a tenant logs into their dashboard, when they navigate to the Rent Payment Overview section, then they should see a graphical representation of their current rent status, including due dates and outstanding amounts.

Historical Payment Trends Visualization

Given a tenant is viewing their Rent Payment Overview, when they select the historical chart option, then they should see a graphical representation of their payment history over the past 12 months.

Upcoming Payment Reminders Notification

Given a tenant checks their Rent Payment Overview, when their payment due date is within 7 days, then they should receive a graphical reminder in the dashboard indicating the upcoming payment.

Real-time Graph Updates

Given a tenant has made a rent payment, when the payment is processed, then the graphical rent overview should update in real time to reflect the new outstanding balance.

User-Friendly Interface Elements

Given a tenant accesses the Rent Payment Overview, when they interact with the graphical elements, then all charts and graphs should be responsive and easy to understand without requiring additional instructions.

Property Manager Insights on Tenant Payment Behavior

Given a property manager accesses the tenant dashboard, the system should provide a summarized graphical report of the tenant’s payment habits, including promptness and overdue payments over the last year.

Error Handling for Failed Payment Visuals

Given a tenant has an overdue payment, when they view their Rent Payment Overview, then the graphical representation should indicate the overdue status clearly and provide instructions for making the payment.

Maintenance Tracker

An interactive maintenance tracker that allows tenants to view the status of their submitted maintenance requests, including updates on progress and estimated completion times. This transparency empowers tenants by keeping them informed about maintenance issues and enhances their trust in property management.

Requirements

Real-Time Status Updates

"As a tenant, I want to receive real-time status updates on my maintenance requests so that I am always informed about the progress and estimated completion time, enhancing my trust in the property management."

Description

The Real-Time Status Updates requirement entails the implementation of a notification system within the Maintenance Tracker that provides tenants with immediate updates on their maintenance requests. This includes notifications about when a request is received, when it is being reviewed, when it is assigned to a maintenance technician, and when work is completed. This feature will boost tenant satisfaction by keeping them informed at every stage of the process, improving communication with property management, and building trust between tenants and landlords. An effective implementation will involve integration with the existing maintenance request system and the development of a user-friendly notification interface.

Acceptance Criteria

Notification of Maintenance Request Receipt

Given a tenant submits a maintenance request, when the request is successfully received, then the tenant should receive a notification confirming that their request has been logged.

Notification of Maintenance Request Review

Given a maintenance request has been received, when the property management team reviews the request, then the tenant should receive a notification updating them on the status of their request.

Notification of Request Assignment to Technician

Given a maintenance request has been approved, when it is assigned to a maintenance technician, then the tenant should receive a notification informing them of the technician's assignment and estimated time of arrival.

Notification of Maintenance Work Completion

Given that maintenance work has been completed, when the maintenance technician marks the request as complete, then the tenant should receive a notification confirming that the work has been finished.

User-Friendly Notification Interface

Given that notifications are generated, when tenants access the Maintenance Tracker, then they should be able to view a clear list of all notifications related to their maintenance requests with timestamps.

Integration with Existing System

Given the current maintenance request system, when the notification system is implemented, then it should successfully pull data from the existing system without delays or errors.

Opt-In Notification Preferences

Given a tenant accesses their account settings, when they choose their notification preferences, then the system should allow them to opt-in or opt-out of specific notifications related to their maintenance requests.

Historical Maintenance Log

"As a tenant, I want to access a historical log of my past maintenance requests so that I can understand how quickly and effectively issues have been resolved in my apartment."

Description

The Historical Maintenance Log requirement aims to provide tenants with access to a comprehensive log of past maintenance requests and their resolutions. This feature will enable tenants to view previous issues, how they were addressed, response times, and any recurring problems impacting their unit. This information can empower tenants to understand the maintenance history of their property, leading to increased transparency and confidence in the management's handling of maintenance issues. Additionally, it can aid property managers in tracking trends and identifying areas needing improvement, thus integrating seamlessly into the overall property management analytics framework.

Acceptance Criteria

Tenants accessing the Historical Maintenance Log for the first time to understand past maintenance issues related to their unit.

Given a tenant has logged into ListTrust, when they navigate to the Historical Maintenance Log section, then they should see a list of all past maintenance requests made for their unit with dates, descriptions, and resolution statuses.

Property managers utilizing the Historical Maintenance Log to track patterns in maintenance requests over the last year.

Given a property manager accesses the Historical Maintenance Log, when they filter maintenance requests by date and issue type, then they should be able to view trends and generate reports on recurring issues within a specified timeframe.

Tenants receiving notifications about updates on previously submitted maintenance requests when viewing the Historical Maintenance Log.

Given a tenant views their Historical Maintenance Log, when there are updates on requests made, then they should see a notification indicating the updates along with dates and new status information beside each request.

Tenants identifying recurring maintenance issues in their unit through the Historical Maintenance Log.

Given a tenant examines the Historical Maintenance Log, when they see multiple entries for the same issue type, then they should be able to mark it as a recurring issue to alert property management for further action.

Property managers assessing response times for maintenance requests through the Historical Maintenance Log.

Given a property manager reviews the Historical Maintenance Log, when they analyze the response times for completed requests, then they should see average response times and be able to sort entries by quickest to slowest resolution.

Tenants sharing specific maintenance history with new tenants during a lease transition.

Given a tenant has logged into their account, when they access the Historical Maintenance Log, then they should have the option to download or print their maintenance history to share with new tenants.

Tenants browsing for information on how past maintenance issues were resolved to enhance trust in management.

Given a tenant is viewing the Historical Maintenance Log, when they click on a specific past issue, then they should see detailed information regarding the resolution steps taken, including notes from property management.

Maintenance Request Categorization

"As a tenant, I want to categorize my maintenance requests to help property management understand the nature of my issue promptly so that they can address it more efficiently."

Description

The Maintenance Request Categorization requirement seeks to enhance the user experience by allowing tenants to categorize their maintenance requests into predetermined categories (e.g., plumbing, electrical, HVAC, etc.). This categorization will facilitate quicker triaging of requests by the property management team and streamline the assignment process to the appropriate technicians, thereby reducing response times. The categorization option should be user-friendly, with a simple dropdown menu or selection tool that doesn’t complicate the request submission process. Implementing this requirement requires adjustments to the request form and backend logic to handle categorized submissions effectively.

Acceptance Criteria

Tenant submits a maintenance request through ListTrust's platform, selecting a specific maintenance category from a dropdown menu.

Given the tenant is logged into their account, when they access the maintenance request form and select a category from the dropdown, then the selected category should be correctly displayed on the submitted request confirmation.

The property management team reviews incoming maintenance requests that have been categorized by tenants.

Given the property management team views the maintenance dashboard, when they filter the maintenance requests by category, then only requests from the selected category should appear in the list.

A tenant checks the status of their maintenance request to view updates and assigned category.

Given a tenant has submitted a maintenance request, when they access the maintenance tracker, then the status of their request should display the assigned category, current progress, and estimated completion time.

The system automatically assigns maintenance requests to technicians based on the selected category.

Given a maintenance request has been submitted and categorized, when the request is processed, then it should be assigned to the appropriate technician based on the predefined category-to-technician mapping.

The maintenance request form must be user-friendly for tenants to easily categorize their requests.

Given a tenant is on the maintenance request submission page, when they interact with the dropdown menu for selecting a category, then the menu should be responsive, displaying no more than five categories at a time without excessive delay.

A property manager reviews the performance of categorized maintenance requests to evaluate efficiency and response times.

Given the property manager accesses the analytics dashboard, when they view the response times for categorized maintenance requests, then the dashboard should provide clear metrics indicating average response times for each category over the last month.

Tenants receive confirmation notifications detailing their submitted maintenance request, including the selected category.

Given a tenant submits a maintenance request, when the confirmation notification is sent, then the notification should clearly state the request's selected category and provide estimated completion information.

Estimated Completion Time Display

"As a tenant, I want to see an estimated completion time for my maintenance requests so that I can plan accordingly and manage my expectations about when the issue will be resolved."

Description

The Estimated Completion Time Display requirement will allow tenants to see the expected time frame for the completion of their maintenance requests. This feature will not only provide tenants with a sense of reliability but will also manage their expectations regarding when to anticipate resolution. The backend system should calculate these estimates based on the nature of the request, technician availability, and historical completion times for similar requests. This feature will require collaboration between the maintenance tracking system and the scheduling system to provide accurate estimates, thus enhancing the overall tenant experience.

Acceptance Criteria

Tenant views the estimated completion time for a maintenance request submitted through the platform.

Given a tenant has submitted a maintenance request, when they navigate to the maintenance tracker, then the estimated completion time for that request should be displayed accurately based on the current workload and historical data.

Tenant receives an update on the estimated completion time if it changes during processing.

Given a maintenance request has been submitted, when the request status is updated due to changes in technician availability or issues with parts, then the tenant should receive a notification through the platform that includes the revised estimated completion time.

Maintenance staff updates the system with actual completion times after a job is finished.

Given a maintenance staff member has completed a maintenance request, when they log the actual completion time in the system, then the estimated completion time should automatically update based on the historical completion data for future requests of similar nature.

Tenant accesses the maintenance tracker on mobile and desktop devices.

Given the tenant is using a mobile device or desktop device, when they access the maintenance tracker, then the estimated completion time should display correctly formatted for both platforms without loss of information or functionality.

System calculates estimated completion times efficiently based on predefined criteria.

Given the system has access to maintenance request data and technician availability, when a new maintenance request is logged, then the system should calculate and display an estimated completion time within 5 seconds of the request being submitted.

Tenant's experience is evaluated based on the estimated completion times provided.

Given a survey is conducted with tenants regarding their satisfaction with maintenance request handling, when the survey results are analyzed, then at least 80% of tenants should express satisfaction with the accuracy of estimated completion times provided.

Maintenance manager monitors the accuracy of estimated completion times over a month.

Given a maintenance manager reviews the monthly performance data, when analyzing the estimated vs actual completion times, then the discrepancies should be less than 10% to ensure accuracy and reliability of the estimates provided to tenants.

Interactive Feedback System

"As a tenant, I want to provide feedback on the maintenance service I received so that property management can improve their processes and ensure better service in the future."

Description

The Interactive Feedback System requirement is intended to create a channel for tenants to provide feedback on their maintenance experience after a request is completed. This could take the form of a simple rating system (e.g., 1-5 stars) and a brief comment section for additional input. Gathering feedback can give property management valuable insights into the efficiency of their service and areas needing improvement. Furthermore, providing a way for tenants to voice their opinions can foster a sense of involvement and enhance tenant satisfaction and loyalty. This feature will involve integrating feedback collection into the existing maintenance tracker and ensuring responses are easy to submit and review.

Acceptance Criteria

Tenants can submit feedback after a maintenance request is marked as completed.

Given a maintenance request is marked as completed, when the tenant accesses the maintenance tracker, then the feedback submission form should be displayed for them to rate their experience and leave comments.

The feedback submission form should allow for a rating and comments.

Given the feedback submission form is displayed, when the tenant submits their rating and comment, then the system should save the feedback successfully and display a confirmation message.

Property management can review feedback submitted by tenants.

Given feedback has been submitted by tenants, when the property management accesses the feedback review dashboard, then all submitted feedback should be listed with corresponding ratings and comments for each maintenance request.

Tenants should receive a notification upon successful submission of their feedback.

Given a tenant has successfully submitted their feedback, when the feedback is confirmed by the system, then the tenant should receive a notification indicating their feedback was received successfully.

The feedback system should be integrated into the maintenance tracker without disrupting existing functionality.

Given the maintenance tracker is updated with the feedback system, when a tenant views their maintenance history, then they should still be able to see all previous requests and their statuses without errors.

Feedback ratings are processed and can be analyzed for improvement insights.

Given the feedback system is implemented, when property management views the aggregated feedback data, then it should include statistical analyses like average ratings and trends over time for all maintenance requests.

The feedback system is user-friendly and accessible to all tenants.

Given the feedback form is visible in the maintenance tracker, when any tenant attempts to give feedback, then they should find the form easy to use, with clear instructions and no technical difficulties.

Community Connections

A dedicated space for tenants to access community news, events, and activities happening in their building or neighborhood. This feature promotes tenant engagement by keeping everyone informed and connected, encouraging participation in local events and fostering a sense of community.

Requirements

Event Calendar Integration

"As a tenant, I want to see a calendar of upcoming events in my community so that I can plan my schedule and participate in activities that interest me."

Description

The Event Calendar Integration requirement facilitates the synchronization and display of local community events and building activities within the ListTrust platform. This functionality allows tenants to view upcoming events directly in their Community Connections feature, provides reminders, and enables RSVP capabilities. This integration not only keeps tenants informed but also encourages participation, ultimately enhancing community engagement. By providing an interface that displays events in a user-friendly calendar format, tenants can plan their attendance and manage their schedules effectively, fostering a sense of belonging within the community.

Acceptance Criteria

User accesses the Community Connections feature to view upcoming local events for the next month.

Given that the user is logged into the ListTrust platform, when they navigate to the Community Connections feature, then they should see a calendar displaying local community events and building activities for the upcoming month.

A tenant receives a reminder notification for an event they RSVP'd to in the Community Connections feature.

Given that the tenant has RSVP'd to an event, when the event date is 24 hours away, then they should receive a reminder notification via email or app notification about the upcoming event.

User interacts with the event calendar to RSVP for a community event directly from the Community Connections feature.

Given that the user selects an event in the calendar, when they click on the RSVP button, then their RSVP status should be updated in real-time, and they should see a confirmation message.

User filters the event calendar by category to view only family-friendly events.

Given that the user is on the calendar view, when they apply the 'Family-Friendly' filter, then only events categorized as family-friendly should be displayed on the calendar.

User views detailed information about a specific event listed in the Community Connections feature.

Given that the user clicks on an event in the calendar, when they view the event details, then they should see the event name, date, time, location, description, and RSVP options.

User shares an event from the event calendar with friends or neighbors via social media or messaging apps.

Given that the user is viewing event details, when they click on the 'Share' button, then they should be able to select a social media platform or messaging app to share the event details.

Community News Feed

"As a tenant, I want to receive community news and important updates so that I can stay informed about any changes or events in my building or neighborhood."

Description

The Community News Feed requirement allows tenants to receive real-time updates and announcements related to their building or neighborhood. This feature enables property managers to post news articles, safety alerts, maintenance updates, and general information affecting the community. With a streamlined news feed, tenants can stay informed about the latest happenings, enhancing communication between property management and tenants. This requirement emphasizes the importance of transparency and keeps tenants engaged and informed about relevant changes and events in their living environment.

Acceptance Criteria

Real-time news updates for tenants

Given that a property manager posts a news article in the Community News Feed, when tenants access the feed, then they should see the new article within two minutes of posting.

Safety alerts management

Given that a safety alert is posted by the property manager, when tenants view the Community News Feed, then the alert should be prominently displayed at the top of the feed for 24 hours to ensure visibility.

User engagement analytics tracking

Given that tenants interact with the Community News Feed, when the property manager checks the engagement metrics, then they should see data on the number of views, likes, and comments for each post.

Search and filter functionality

Given that tenants are using the Community News Feed, when they utilize the search or filter options, then they should be able to find specific news articles or announcements based on keywords or categories within three clicks.

Mobile accessibility for community news

Given that tenants access the Community News Feed from a mobile device, when they log into the application, then the feed should be fully accessible and visually responsive without loss of functionality.

Local Business Partnerships

"As a tenant, I want to access exclusive discounts and offers from local businesses so that I can save money and support the local community."

Description

The Local Business Partnerships requirement establishes collaborations with nearby businesses to provide exclusive offers and services to tenants. This feature not only enhances community connections but also adds value for tenants by offering them discounts, promotions, and access to local services. Property managers can promote these partnerships directly through the Community Connections feature, thereby supporting local businesses and providing tenants with added benefits. This initiative fosters a vibrant community atmosphere and encourages tenants to engage with local businesses, strengthening the local economy.

Acceptance Criteria

Tenant signs up for Community Connections and accesses local business offers through the platform.

Given the tenant is logged into their ListTrust account, when they navigate to the Community Connections feature, then they should see a list of local business partnerships with available offers and promotions, all presented in an easy-to-read format.

Property manager adds a new local business partnership to the Community Connections feature.

Given the property manager is logged into their ListTrust admin account, when they select the option to add a new business partnership, then a form should appear that allows them to input relevant business information, and upon submission, the new partnership should be listed under the Community Connections feature.

Tenant receives notifications about new local business offers.

Given the tenant has enabled notifications in their ListTrust app settings, when a new local business offer is added, then the tenant should receive a push notification or email alerting them to the new offer within 24 hours of its availability.

Tenant interacts with local business offers through Community Connections and redeems a discount.

Given the tenant has selected a local business offer from the Community Connections feature, when they present the offer to the business during their visit, then the business should successfully apply the discount, and the tenant should receive a confirmation of the redeemed offer within the app.

Local businesses provide feedback on the partnership program.

Given a local business is part of the Community Connections program, when they log into their ListTrust partner account, then they should have the ability to fill out a feedback survey regarding their experience with the partnership, which can be reviewed by the property manager at any time.

Property manager analyzes the impact of local business partnerships on tenant engagement.

Given the property manager accesses the analytics section of ListTrust, when they generate a report on tenant engagement, then they should see metrics indicating the number of tenants utilizing local business offers and the overall satisfaction ratings from tenant feedback surveys regarding these partnerships.

Interactive Community Polls

"As a tenant, I want to participate in polls about community activities so that my opinions and preferences are considered in decision-making processes."

Description

The Interactive Community Polls requirement enables property managers to create polls for tenants to provide feedback or express preferences about community activities, events, or facility improvements. This feature encourages tenant engagement and gives tenants a voice in decision-making processes that affect their living environment. The results of these polls can inform management decisions and improve overall tenant satisfaction. Having a mechanism for tenant feedback enhances communication and builds a stronger sense of community involvement among tenants.

Acceptance Criteria

Property managers want to gather feedback from tenants regarding preferences for upcoming community events, so they create an interactive poll and share it via the community connections feature.

Given a property manager is logged into the ListTrust platform, when they create a poll and publish it to the community, then all tenants should receive a notification about the new poll and have access to participate within 24 hours.

A tenant views a community poll about what type of activities they would prefer for the upcoming month, and they decide to participate by submitting their vote through the ListTrust platform.

Given a tenant accesses the community connections feature, when they view the poll results, then they should see the current voting status and be able to cast their vote without any technical issues.

After the voting period for a community poll ends, property managers want to analyze the results to determine which activities to sponsor for the next month, ensuring engagement and satisfaction.

Given that the voting period for the poll has ended, when the property manager checks the poll results, then they should see a summarized report of the votes, including percentage breakdowns of tenants' preferences.

A tenant tries to submit their response to a community poll but encounters an error and cannot submit their vote, causing frustration and disengagement.

Given that a tenant attempts to submit their vote for a community poll, when an error occurs, then the system should provide a clear error message along with guidance on how to resolve the issue or re-attempt.

Property managers want to remind tenants of the ongoing community polls to encourage participation, using automated reminders through the ListTrust platform.

Given that a community poll is active, when the scheduled reminder time occurs, then the ListTrust platform should automatically send reminders to all tenants who have not yet voted, encouraging their participation before the deadline.

Tenants can view previous community poll results to understand how their feedback has influenced management decisions and foster a sense of community involvement.

Given that a tenant accesses the community connections feature, when they navigate to past polls, then they should be able to view poll results accompanied by explanations of how the feedback was used to make decisions.

Community Resource Hub

"As a tenant, I want to easily access important documents and resources related to my living situation so that I can find the information I need quickly and efficiently."

Description

The Community Resource Hub requirement serves as a centralized space within the Community Connections feature where tenants can access important documents, resources, and information relevant to their community living experience. This could include access to leasing documents, maintenance request forms, resident handbooks, and local guidelines. By providing an easy-to-navigate hub, tenants can quickly find the information they need without unnecessary delays, improving their overall experience with the property management system. This resource hub is vital for transparency and ease of access to essential information.

Acceptance Criteria

Tenant accesses the Community Resource Hub to view and download the resident handbook during their onboarding process.

Given a tenant is logged into the ListTrust platform, when they navigate to the Community Connections feature and select the Community Resource Hub, then they should find and successfully download the resident handbook in PDF format without any errors.

A tenant needs to submit a maintenance request using the appropriate form available in the Community Resource Hub.

Given a tenant is in the Community Resource Hub, when they select the maintenance request form, then they should be able to fill it out, submit it, and receive a confirmation message indicating successful submission.

A new tenant wants to find local guidelines regarding pet policies in their building using the Community Resource Hub.

Given a tenant is navigating the Community Resource Hub, when they search for 'pet policies', then they should see relevant documents displayed clearly and be able to access them easily.

Tenants are looking for leasing documents to understand rental agreements accessible through the Community Resource Hub.

Given a tenant is exploring the Community Resource Hub, when they filter or browse for leasing documents, then they should be able to view and download the leasing agreement in a readable format without any broken links.

A tenant is accessing the Community Resource Hub and wants to provide feedback on the available resources.

Given a tenant is on the Community Resource Hub page, when they submit feedback via a feedback form, then they should receive an acknowledgment that their feedback has been received successfully.

A property manager needs to update the documents available in the Community Resource Hub for accuracy and relevance.

Given a property manager is logged into the admin panel of ListTrust, when they upload a new document to the Community Resource Hub, then the new document should be visible to tenants within 5 minutes and replace the previous version without errors.

Tenant Spotlight Feature

"As a tenant, I want to see stories and highlights of my neighbors to feel more connected to my community and recognize the contributions of others."

Description

The Tenant Spotlight Feature highlights individual tenants or tenant groups to foster community connection and recognition within the building. This could include short bios, interviews, or stories shared through the Community Connections platform. This requirement encourages interaction and relationship-building among tenants, promoting a friendly and inclusive atmosphere. By showcasing tenants' achievements or contributions to the community, this feature enhances a sense of belonging and neighborliness in the living environment, helping to build a tight-knit community.

Acceptance Criteria

Highlighting an Individual Tenant's Story

Given a tenant profile is created, when an administrator selects a tenant for spotlighting, then the tenant's bio and story should be displayed prominently on the Community Connections platform for at least 7 days.

Engagement Metrics Post-Spotlight

Given a tenant has been featured in the Tenant Spotlight, when the spotlight duration ends, then an engagement report must show at least a 30% increase in community interactions (likes, comments, shares) on related posts.

User Feedback Mechanism

Given the Tenant Spotlight feature is active, when tenants view the spotlighted stories, then there should be a feedback option available for tenants to share their thoughts, and at least 80% of the feedback options should be accessible and functional.

Spotlight Feature Visibility

Given the Community Connections platform, when users navigate to the Tenant Spotlight section, then they should see a list of spotlighted tenants with photos and links to their stories without any broken links or missing images.

Diverse Representation in Spotlights

Given multiple tenants are spotlighted, when reviewing the spotlight stories, then there should be representation from at least 4 different tenant demographics within a 3-month period to ensure inclusivity.

Automated Notifications for New Spotlights

Given the Tenant Spotlight feature is updated, when a new tenant spotlight is published, then all community members should receive an automated notification within 24 hours of the publication.

Timeline for Tenant Spotlight Rotation

Given a tenant is spotlighted, when their spotlight period ends, then a new tenant should be selected and featured within 3 days to maintain continuous engagement.

Personalized Notifications

An advanced notification system that sends tailored messages to tenants based on their preferences, such as reminders for rent due dates, upcoming inspections, maintenance updates, and community events. This feature keeps tenants engaged and informed, allowing them to select their preferred communication channels.

Requirements

Dynamic Notification Preferences

"As a tenant, I want to choose how and when I receive notifications about important updates, so that I can stay informed about my rental situation without being overwhelmed by irrelevant messages."

Description

This requirement involves the implementation of a dynamic notification preferences management system for tenants. Users will be able to specify their preferred communication channels (such as email, SMS, and app notifications) and customize the types of notifications they wish to receive. This feature enhances tenant engagement, ensuring that essential messages regarding rent due dates, maintenance updates, and community events are delivered in a timely manner according to tenants’ preferences. The integration with existing tenant profiles will allow for a seamless experience, providing a tailored communication strategy that improves tenant satisfaction and responsiveness.

Acceptance Criteria

Tenant selects preferred notification channels and types through their profile settings within the application.

Given a tenant is logged into their profile, when they access notification preferences, then they should be able to select and save their preferred communication channels (email, SMS, app notifications) and types of notifications (rent due reminders, maintenance updates, community events).

System successfully sends a notification according to the tenant's preferences during the notification event.

Given a tenant has set their preferences, when a rent due date is approaching, then the system must send a notification through the chosen communication channel (e.g., SMS) to that tenant at least 3 days before the due date.

Tenants can update their notification preferences at any time without issues on the application.

Given a tenant is on their notification settings page, when they change their preferences and click 'save', then the changes should be updated in the system confirming a successful save message is displayed to the tenant.

System must prevent tenants from receiving notifications outside of their selected preferences after setting up their profile.

Given a tenant has set their notification preferences, when a maintenance update occurs, then only tenants who opted for maintenance notifications should receive the alert through their selected channel.

Tenant receives a confirmation of their notification preferences being updated successfully.

Given a tenant updates their notification preferences, when they save, then they should receive an in-app confirmation notification stating their preferences have been updated successfully.

Analytics dashboard displays how many tenants have opted for each type of notification.

Given the admin has access to the analytics dashboard, when they view notification statistics, then they must be able to see the percentage of tenants subscribed to each type of notification channel.

System should handle failures in sending notifications gracefully while informing the tenant.

Given a tenant has set their notification preferences, when a notification fails to send through their chosen channel due to a system error, then the system must log the error and notify the tenant via the application that the notification could not be delivered due to a technical issue.

Automated Reminder System

"As a landlord, I want an automated system to remind tenants about rent due dates and important lease milestones, so that I can reduce late payments and improve the overall efficiency of property management."

Description

The automated reminder system is designed to send pre-scheduled notifications to tenants regarding crucial deadlines such as rent due dates and lease renewals. This requirement enhances proactive communication, minimizing late payments and improving cash flow for property owners. The system should allow customization of reminder timings and messages, ensuring that tenants receive reminders in ways that best suit their schedules. The feature directly contributes to reducing administrative overhead by automating repetitive tasks associated with reminders, signaling actions to be taken without manual intervention.

Acceptance Criteria

Automated reminders for rent due dates are sent to tenants based on their preferred communication channel and timing settings.

Given a tenant has set their preferred communication channel and timing for reminders, when the rent due date approaches, then an automated reminder is sent through the selected channel at the specified time.

Tenants can customize their reminders for lease renewals through the platform settings.

Given a tenant is logged into their account, when they access the reminder settings, then they should be able to customize the timing and message for lease renewal reminders.

The system allows property managers to review and modify reminder settings for all tenants.

Given a property manager is accessing the automated reminder settings, when they select a tenant, then they should be able to view and modify the reminder settings for that tenant.

Automated reminders are generated and sent without any manual intervention from property managers.

Given the reminder system is active, when a scheduled reminder time is reached, then the system should automatically generate and send the reminder to the designated tenants.

Tenants receive a confirmation notification after they have successfully customized their reminder settings.

Given a tenant has updated their reminder preferences, when they save the changes, then a confirmation notification should be displayed to confirm the updates were successful.

The automated reminder system logs all sent notifications for audit purposes.

Given the reminder system has sent notifications, when a property manager accesses the reminder logs, then they should see a detailed history of all reminders sent, including dates, times, and tenants.

Tenants can choose multiple channels of communication for receiving reminders (e.g., email, SMS, in-app notifications).

Given a tenant is setting up their reminder preferences, when they select multiple communication channels, then the system should allow and save these choices for automated reminders.

Event and Maintenance Update Notifications

"As a tenant, I want to be notified about upcoming community events and maintenance work in my building, so that I can participate actively and be prepared for any necessary arrangements."

Description

This requirement focuses on developing a notification system for tenants about scheduled property events and ongoing maintenance requests. Notifications should include details about maintenance work scheduled in their units and community events such as social gatherings or informational meetings. The goal is to facilitate transparency and communication between landlords and tenants, creating a more engaged and informed community. This feature will utilize customizable templates to ensure that each notification meets the needs of different scenarios, providing value to both tenants and property managers.

Acceptance Criteria

User Receives Maintenance Update Notification Before Scheduled Work

Given the tenant has a scheduled maintenance appointment, when the notification is sent, then the tenant receives an email and SMS reminder 24 hours before the appointment with details of the service.

Tenant Can Customize Notification Preferences

Given the tenant is in their profile settings, when they select their preferred notification channels for updates, then the system saves these preferences and applies them to all future notifications.

Tenant Receives Event Notification for Community Gathering

Given there is a scheduled community event, when the notification is sent, then all tenants subscribed to community events receive a notification via their selected channels with event details (date, time, and location).

System Generates Customizable Notification Templates

Given the property manager is creating a notification, when they access the notification system, then they can select, modify, and save a template for maintenance updates and event notifications to be used for future communications.

Tenant Feedback on Notification System

Given that notifications have been sent for events and maintenance, when a tenant opens the notifications, then they can provide feedback on their usefulness via a survey linked within the notification. The survey results should be collected for review.

Test Notification Delivery Times

Given a scheduled maintenance update, when the notification is triggered, then the system delivers the notification within 5 minutes to all selected communication channels for each tenant involved.

Feedback Collection Mechanism

"As a tenant, I want to provide feedback on the notifications I receive, so that I can help improve the relevance and timing of future communications."

Description

This requirement involves creating a feedback collection mechanism related to notification satisfaction and engagement. After pertinent notifications are sent, tenants will have the opportunity to provide feedback on their relevance, timing, and delivery methods. This information will be invaluable for continuous improvement of the notification system, allowing property managers to refine the types of notifications sent and their delivery strategies based on user preferences and suggestions. Analyzing feedback data will help enhance tenant relations and engagement over time.

Acceptance Criteria

Tenants receive a notification about an upcoming rent due date, and after reading the notification, they are given the option to provide feedback on its relevance and timing.

Given a tenant has received a rent due date notification, when the feedback option is presented, then the tenant must be able to submit feedback indicating whether the notification was relevant and timely, and this feedback must be stored in the system.

Following a maintenance update notification, tenants can evaluate their satisfaction with the delivery method of the notification and provide inputs for improvements.

Given a tenant receives a maintenance update notification via their selected communication channel, when prompted for satisfaction feedback, then the tenant must be able to select their satisfaction level and suggest improvements, which must be logged for review.

After a community event notification is sent, tenants should have the opportunity to comment on the notification's effectiveness in engaging them with the community.

Given a tenant has received a notification about an upcoming community event, when they access the feedback form, then they must be able to rate the engagement factor of the notification and leave comments, with all responses recorded in the system.

Property managers review the collected feedback from notifications to identify patterns in tenant preferences and areas needing improvement.

Given feedback has been collected over a specified timeframe, when property managers access the feedback analytics dashboard, then they must be able to view categorized feedback on relevance, timing, and delivery options, allowing for informed decisions about notification strategies.

Tenants are notified about a survey related to notification preferences and are given an opportunity to provide feedback directly to improve future notifications.

Given a tenant receives a survey invitation to give feedback on notification preferences, when they complete and submit the survey, then their responses must be aggregated and analyzed for trends to refine future notifications.

A feedback collection mechanism is tested for its responsiveness and reliability across various devices and communication channels.

Given the feedback collection mechanism is implemented, when tested across multiple devices and channels, then it must successfully capture and store feedback without errors or data loss, ensuring a smooth user experience.

Performance Analytics Dashboard

"As a property manager, I want to view analytics regarding tenant engagement with notifications, so that I can assess the effectiveness of my communication strategy and make data-driven improvements."

Description

The performance analytics dashboard requirement focuses on providing property managers with comprehensive analytics related to notifications sent and tenant engagement levels. This tool will offer insights into open rates, response metrics, and tenant feedback trends, helping property managers understand the effectiveness of their communication strategies. By integrating this analytics feature, decision-makers can adapt their approach to notification management based on evidence and tenant behavior patterns, ultimately leading to enhanced tenant relationships and operational efficiency.

Acceptance Criteria

View tenant engagement metrics on the Performance Analytics Dashboard.

Given the property manager accesses the Performance Analytics Dashboard, when they navigate to the tenant engagement metrics section, then they should see data visualizations displaying open rates, response metrics, and tenant feedback trends for the notifications sent.

Export tenant engagement analytics data for reporting purposes.

Given that the property manager is on the Performance Analytics Dashboard, when they select the option to export data, then the system should generate a downloadable report in CSV format containing all relevant analytics data.

Receive real-time alerts for low engagement metrics.

Given the property manager has set thresholds for engagement metrics, when the metrics fall below the defined thresholds, then the system should send real-time alerts to the property manager via their preferred communication channel.

Customize notification settings for different tenant segments.

Given the property manager is configuring the notifications settings, when they create segments based on tenant preferences, then the system should allow the property manager to customize notifications for each segment according to their preferences.

Access historical data of tenant engagement metrics.

Given the property manager is using the Performance Analytics Dashboard, when they select the option to view historical data, then they should be able to see engagement metrics from the past six months in a comprehensive report format.

Analyze the impact of notification frequency on tenant engagement.

Given the property manager reviews the notification frequency settings on the Performance Analytics Dashboard, when they analyze the corresponding engagement metrics, then they should be able to identify patterns and correlations between notification frequency and tenant response rates.

Tenant Feedback Loop

An integrated section where tenants can easily provide feedback and suggestions regarding their living experience directly through their dashboard. This feature allows property managers to collect valuable insights and improve service delivery, ensuring tenants feel heard and valued.

Requirements

Feedback Submission Form

"As a tenant, I want to easily submit feedback about my living experience so that I feel valued and heard by my property manager."

Description

The Feedback Submission Form requirement involves creating a user-friendly interface within the tenant dashboard that allows tenants to submit feedback and suggestions regarding their living experiences. It should include a variety of input methods such as text fields, rating scales, and checkboxes, enabling tenants to express their thoughts in a structured manner. The submission form must seamlessly integrate with the ListTrust platform, ensuring that property managers receive real-time alerts and can easily access feedback data for analysis. This feature is crucial for fostering tenant satisfaction and engagement, as it demonstrates a commitment to listening to tenant needs and making improvements based on their input.

Acceptance Criteria

Tenant submits feedback through the dashboard after experiencing a maintenance issue in their apartment.

Given a tenant is logged into the ListTrust dashboard, when they navigate to the Feedback Submission Form and fill out the maintenance feedback, select a rating of 4 out of 5, and submit it, then the feedback should be successfully submitted and stored.

Property manager reviews feedback received from tenants on the dashboard for actionable insights.

Given a property manager accesses the feedback report section in ListTrust, when they view the submitted feedback, then they should see all submitted feedback along with stats such as average rating and categorized comments.

Tenant receives confirmation after submitting their feedback through the feedback form.

Given a tenant has successfully submitted their feedback, when they click the submit button, then they should receive a confirmation message indicating that their feedback has been received.

Tenant can easily access the feedback submission form from their dashboard.

Given a tenant is logged into their ListTrust account, when they look for the feedback section, then they should find a clearly labeled 'Submit Feedback' button on their dashboard interface.

Integrate real-time alerts for property managers upon feedback submission.

Given a tenant submits feedback through the dashboard, when the feedback is submitted, then the property manager should receive a real-time notification alerting them to the new feedback entry.

Feedback form includes necessary input fields for tenants to articulate their experience.

Given the feedback form is displayed, when a tenant views the form, then it should contain at least one text field, one rating scale from 1 to 5, and several checkbox options for common feedback categories.

Review the feedback submitted over the last month to identify trends in tenant satisfaction.

Given the ListTrust platform provides an analytics section, when the property manager selects the feedback analytics for the past month, then they should see a summary report with key insights and trends based on tenant feedback.

Real-time Feedback Analytics

"As a property manager, I want to view analytics on tenant feedback so that I can understand trends and make data-driven decisions to improve the tenant experience."

Description

The Real-time Feedback Analytics requirement entails developing a dashboard feature for property managers to view and analyze tenant feedback efficiently. This dashboard should provide visual representations such as graphs and charts that summarize tenant feedback trends, categorization of comments, and sentiment analysis. The analytics tool will help property managers identify recurring issues or suggestions and prioritize actions to enhance tenant satisfaction. It must integrate seamlessly with existing analytics modules of ListTrust, ensuring that data flow is uninterrupted and reports can be generated for specific time frames or feedback categories. This functionality enhances decision-making capabilities and supports proactive management of tenant relations.

Acceptance Criteria

Real-time dashboard access for property managers to monitor tenant feedback as it is submitted, ensuring they can respond promptly to tenant concerns.

Given that a property manager is logged into the ListTrust platform, when they navigate to the Real-time Feedback Analytics section, then they should see a dashboard displaying the latest tenant feedback updates in a timely manner (within 5 minutes of feedback submission).

Visual representation of tenant feedback trends through graphs and charts on the dashboard, allowing property managers to quickly interpret data at a glance.

Given that tenant feedback has been collected over the past month, when the property manager views the analytics dashboard, then they should see graphical representations (such as pie charts and line graphs) of the feedback trends categorized by sentiment and topic.

Ability for property managers to categorize comments and view them based on specific parameters such as feedback type and time frame.

Given that tenant feedback is available in the system, when the property manager applies filters based on feedback type (e.g., maintenance, suggestions, complaints), then they should receive a list of comments that meet those criteria, displayed clearly for review.

Generation of reports for tenant feedback over specified time frames to aid in management decisions based on historical data.

Given that the property manager has selected a specific time frame (e.g., last month, last quarter), when they initiate a report generation from the dashboard, then a downloadable report should be created that includes summarized feedback trends and detailed insights within 2 minutes.

Integration of the feedback analytics dashboard with existing analytics modules within ListTrust to ensure uninterrupted data flow and accuracy.

Given that the feedback analytics feature is operational, when the property manager analyzes tenant feedback, then the results should be consistent and match the data available in other analytics sections of the ListTrust platform without discrepancies.

Sentiment analysis of tenant feedback to identify overall tenant satisfaction and key areas for improvement.

Given that multiple pieces of tenant feedback are available, when the property manager views the sentiment analysis report, then it should accurately categorize feedback as positive, neutral, or negative with corresponding percentages reflecting tenant satisfaction levels.

Notification system for property managers to alert them of urgent feedback or recurring issues identified through the analytics dashboard.

Given that recurring negative feedback has been detected, when the property manager accesses the dashboard, then they should receive notifications of high-priority issues that require immediate attention, ensuring no critical concerns are overlooked.

Automated Feedback Response System

"As a tenant, I want to receive quick responses to my feedback submissions so that I know my concerns are being taken seriously by my property manager."

Description

The Automated Feedback Response System requirement involves implementing a feature that enables automated responses to tenant feedback submissions. This should include pre-configured messages for common feedback categories and an escalation path for urgent or critical issues to ensure timely communication with tenants. Property managers should have the ability to customize these automated responses based on their preferences or service agreements. By implementing this system, ListTrust not only enhances communication efficiency but also helps ensure tenants receive timely acknowledgments of their feedback, reinforcing their sense of being valued. Additionally, tracking response times through this feature can contribute to overall service quality assessments.

Acceptance Criteria

Tenant submits feedback regarding maintenance issues through the Tenant Feedback Loop on their dashboard.

Given a tenant submits feedback about a maintenance issue, when the submission is received, then the system should automatically trigger an acknowledgment response within 5 minutes.

Property manager configures automated responses for common feedback categories in the system settings.

Given a property manager accesses the settings for automated feedback responses, when they save their configuration for common feedback types, then those configurations should be applied and available for future feedback submissions.

Tenant submits urgent feedback that requires immediate attention.

Given a tenant submits urgent feedback, when the submission is categorized as urgent, then the system should escalate this feedback to the property manager and send a follow-up acknowledgment to the tenant within 10 minutes.

Property manager wants to evaluate the effectiveness of the automated feedback responses provided to tenants.

Given a property manager reviews the feedback section, when they check response analytics, then the average response time and tenant satisfaction score should be displayed accurately based on recent feedback submissions.

A tenant receives an automated response for their recent feedback submission.

Given a tenant submits feedback, when the automated response is sent, then the tenant should receive an email confirming that their feedback has been received and is being processed.

Multiple tenants submit feedback simultaneously about the same issue.

Given multiple tenants submit feedback about the same maintenance issue at the same time, when the system processes these submissions, then it should ensure that each tenant receives their individual acknowledgment response without delay.

Feedback Highlight Notification

"As a property manager, I want to receive notifications about significant feedback trends so that I can address issues quickly and maintain tenant satisfaction."

Description

The Feedback Highlight Notification requirement consists of a feature that alerts property managers about significant feedback trends from tenants, such as an increase in complaints or suggestions related to specific issues or amenities. This system should prioritize notifications based on urgency and the potential impact on tenant satisfaction. Implementing this feature will ensure property managers remain informed and are able to address issues proactively rather than reactively. Integrating this with existing notification systems will strengthen communication pathways and enable timely follow-up actions on pressing tenant concerns.

Acceptance Criteria

Property manager receives a dashboard alert for significant feedback trends indicating an increase in tenant complaints about heating issues during winter months.

Given a feedback trend indicates a 50% increase in complaints about heating issues, when the property manager logs into the dashboard, then they should see an urgent notification highlighting this trend.

A property manager wants to prioritize feedback trends based on urgency and impact on tenant satisfaction.

Given multiple feedback trends, when the property manager accesses the notification system, then notifications should be sorted with the most urgent at the top based on pre-defined criteria.

The feedback highlight notification feature is integrated with the existing communication channels used by property managers.

Given a tenant submits feedback, when the feedback meets the threshold for significant trends, then an alert should be sent to the property manager's email and mobile app within 5 minutes.

A property manager needs to track historical feedback trends over time to identify recurring issues.

Given feedback notifications have been received for the past month, when the property manager accesses the analytics dashboard, then they should be able to view historical data trends and patterns for the last 30 days.

Tenants expect timely follow-ups on their feedback based on the notifications received by property managers.

Given a significant feedback trend notification has been sent, when the property manager takes action, then a follow-up message should be sent to the tenant within 48 hours indicating the steps being taken.

A property manager is concerned about the frequency of feedback notifications and wants to manage them efficiently.

Given that there are multiple feedback trends, when the property manager selects a feedback category, then they should only receive notifications related to that specific category, reducing notification overload.

Customizable Feedback Categories

"As a property manager, I want to customize feedback categories so that tenants can provide insights that are most relevant to my property management strategy."

Description

The Customizable Feedback Categories requirement allows property managers to define and customize the various categories of feedback that tenants can select from when submitting their feedback. This feature enables property managers to tailor the feedback process based on their unique property management needs and areas of concern. By allowing customization, ListTrust helps ensure relevant feedback is captured, making it easier for property managers to identify specific areas for improvement. The backend setup should include an intuitive interface for managing these categories, ensuring easy updates and modifications over time while preserving historical data integrity.

Acceptance Criteria

Tenant submits feedback on maintenance issues through the dashboard.

Given the property manager has defined maintenance related feedback categories, When a tenant selects a maintenance category and submits feedback, Then this feedback should be recorded under the correct category in the system and visible to the property manager.

Property manager customizes feedback categories in the system settings.

Given the property manager is logged into the system, When they navigate to the feedback settings and add a new category, Then this category should be added to the list of available feedback options for tenants immediately.

Tenant views available feedback categories before submitting feedback.

Given a tenant is on the feedback page, When they view the feedback options, Then they should see all applicable feedback categories as defined by their property manager.

Property manager edits an existing feedback category.

Given the property manager is on the feedback categories management page, When they select an existing category to edit and save changes, Then the changes should be reflected in the list of categories available to tenants.

Tenant receives confirmation after submitting feedback.

Given that a tenant has submitted their feedback, When the submission is successful, Then the tenant should receive a confirmation message indicating their feedback has been received successfully.

System preserves historical data when categories are modified or deleted.

Given the property manager modifies or deletes a feedback category, When they check the historical records, Then the system should show a log of all previous categories and changes made over time.

Property manager filters feedback submissions by category.

Given the property manager is reviewing feedback submissions, When they apply a filter for a specific feedback category, Then only feedback submissions that belong to that category should be displayed in the results.

Utilization Insights

An analytical tool that provides tenants with insights into their usage of property amenities and services, such as gym usage, parking space availability, or shared facilities. This feature helps tenants understand how they engage with their community, encouraging them to take advantage of available resources.

Requirements

Amenity Usage Tracking

"As a tenant, I want to track my usage of property amenities so that I can better understand how I engage with available resources and make the most of my living experience."

Description

This requirement involves the development of a tracking system that allows tenants to monitor their usage of various property amenities, such as gyms, pools, and parking spaces. The system will collect data on the frequency and duration of use, providing tenants with tailored insights into their engagement with these resources. The goal is to foster a greater understanding of amenity utilization, helping tenants optimize their experiences and make informed decisions about how to take advantage of available services. By integrating with existing property management tools, the usage tracking enhances the overall user experience and contributes to improved tenant satisfaction.

Acceptance Criteria

Tenant logs into ListTrust and accesses the Utilization Insights feature to view their amenity usage.

Given that the tenant is logged in, when they navigate to the Utilization Insights feature, then they should see a dashboard displaying their total usage statistics for each amenity they have accessed.

Tenant views a detailed report on their gym usage over the past month.

Given that the tenant selects the gym from their usage dashboard, when they request detailed statistics, then they should receive a report showing daily usage patterns including frequency and duration of visits for the entire month.

Tenant receives an alert when they have not used a particular amenity in the last month.

Given that the tenant has not accessed a specific amenity in the given timeframe, when the alert condition is triggered, then they should receive a notification through the application and email encouraging them to utilize the amenity.

Tenant interacts with a comparison feature to see how their amenity usage stacks up against community averages.

Given that the tenant is viewing their usage data, when they select the comparison feature, then they should see their statistics alongside community averages for similar metrics, allowing them to gauge their engagement with the amenities.

System administrators generate a usage report for all tenants.

Given that the system administrator is logged into the admin panel, when they request a report on overall amenity usage, then a downloadable report should be generated summarizing total usage statistics across all tenants for the selected time period.

Tenant accesses the FAQ section regarding how usage tracking works.

Given that the tenant is on the Utilization Insights page, when they click on the FAQ link related to amenity tracking, then they should be directed to a comprehensive FAQ section detailing how their usage data is collected and displayed.

Personalized Insights Dashboard

"As a tenant, I want to have a personalized dashboard that shows my amenity usage so that I can easily track my engagement and see how I compare to others in the community."

Description

This requirement entails the creation of a personalized dashboard for tenants that aggregates their usage data into an easy-to-read format. The dashboard will visually represent the frequency and type of amenities utilized and include comparisons with average usage among other residents to encourage community engagement. This will promote a sense of belonging and motivate tenants to participate more actively in available facilities. The dashboard will seamlessly integrate with the ListTrust platform, ensuring that all data is updated in real-time and accessible on both mobile and web platforms.

Acceptance Criteria

Tenant accesses the Personalized Insights Dashboard to view their usage data of the property's amenities over the last month.

Given a tenant has logged into their account, when they navigate to the Personalized Insights Dashboard, then they should see a visual representation of their usage data including graphs for each amenity used in the last month.

Tenant compares their usage data with the average usage of other residents in the community via the Personalized Insights Dashboard.

Given a tenant is viewing their Personalized Insights Dashboard, when they check the comparison section, then they should see their usage statistics alongside the average statistics of other residents for each amenity.

Real-time updates are reflected in the Personalized Insights Dashboard as the tenant uses amenities throughout the day.

Given that the tenant has used an amenity, when they refresh their Personalized Insights Dashboard, then they should see their usage data updated in real-time to reflect the most recent activity.

Tenant accesses the Personalized Insights Dashboard on a mobile device to check their usage stats.

Given a tenant is using their mobile device, when they open the ListTrust app and navigate to the Personalized Insights Dashboard, then the layout should be mobile-responsive, displaying all usage data clearly and legibly.

The Personalized Insights Dashboard provides suggestions for amenities the tenant hasn't used based on their activity history.

Given the tenant is viewing their Personalized Insights Dashboard, when they have used less than 50% of the available amenities, then the dashboard should display a section recommending underutilized amenities with brief descriptions.

Tenant receives notifications about their usage patterns and suggestions for improvement via the Personalized Insights Dashboard.

Given a tenant has multiple amenities they frequently use, when they check their Personalized Insights Dashboard, then they should see notifications summarizing their usage trends and personalized tips to enhance their engagement with other amenities.

Tenant provides feedback on their experience with the Personalized Insights Dashboard.

Given a tenant is using the Personalized Insights Dashboard, when they complete a feedback survey accessible from the dashboard, then their responses should successfully submit and show a confirmation message without errors.

Community Engagement Features

"As a tenant, I want to engage with my neighbors about shared amenities so that I can learn more ways to use these resources and participate in community activities."

Description

This requirement focuses on implementing community engagement features within the analytics tool. These features will facilitate communication among tenants by offering channels for sharing experiences, tips, and events related to property amenities. Options for tenant surveys and feedback mechanisms will also be included to constantly improve services based on user input. These enhancements will strengthen tenant relationships with each other and with property managers, thereby creating a more cohesive community atmosphere, which is critical for tenant retention.

Acceptance Criteria

Tenant initiates a discussion on community experiences and tips within the analytics tool.

Given a tenant is logged into the ListTrust platform, when they navigate to the community engagement section and post a discussion topic, then the topic should be visible to all tenants within the property.

Tenants provide feedback on property amenities through a feedback form.

Given a tenant accesses the feedback mechanism, when they complete and submit the form regarding a specific amenity, then their feedback should be stored in the system and accessible to the property manager.

Property manager analyzes feedback and community engagement discussions to improve services.

Given the property manager accesses the analytics tool, when they review the feedback and discussions, then they should be able to generate a report summarizing tenant sentiments and suggested improvements.

Tenants receive notifications about new community events and discussions.

Given a tenant has opted into notifications, when a new community event or discussion is created, then they should receive an instant notification via email or within the application.

A tenant views the utilization insights for shared facilities.

Given a tenant is logged into their account, when they access the utilization insights section, then they should see an accurate representation of usage statistics for shared amenities over the past month.

Tenants rate their experiences with property amenities within the app.

Given a tenant visits the amenities rating section, when they select an amenity and submit a rating, then this rating should be saved and counted towards the average rating displayed for that amenity.

Community engagement feature is tested for user-friendliness during onboarding.

Given a new tenant is onboarding onto the ListTrust platform, when they complete the initial setup, then they should receive a walkthrough of the community engagement features to ensure they understand how to use them.

Data Privacy and Protection Measures

"As a tenant, I want to ensure that my usage data is kept private and secure so that I can feel comfortable using the platform without concerns about data misuse."

Description

This requirement addresses the need for stringent data privacy and protection measures for tenant usage data. Implementation will ensure all personal information is encrypted and anonymized, following best practices and regulatory compliance. Tenants must be assured that their data is secure and used solely for enhancing their residential experience. This requirement will build trust in the platform while maintaining transparency in how data is collected and utilized, crucial for tenant adoption of the feature.

Acceptance Criteria

Validation of tenant usage data encryption during submission of gym usage reports.

Given a tenant submits a gym usage report, when the data is transmitted, then the personal information must be encrypted using industry-standard protocols (e.g., AES-256).

Verification of anonymization of tenant data for park usage analytics.

Given tenant park usage data is collected, when the data is processed, then all personal identifiers must be removed or anonymized in compliance with GDPR standards before analysis.

Assessment of data privacy policy notice provided to tenants regarding usage data collection.

Given a tenant accesses the utilization insights feature, when reviewing the data privacy policy, then the policy must clearly explain how their usage data will be collected, stored, and utilized, with explicit consent required for collection.

Testing tenant accessibility to utilization insights while ensuring data security measures are in place.

Given a tenant logs into their account, when they access the utilization insights feature, then they should only see aggregate usage statistics that do not disclose individual tenant identities or personal data, ensuring data protection measures are effective.

Check listing of data protection measures in the platform's onboarding process for new tenants.

Given a new tenant is onboarding, when they go through the account setup, then they should receive a clear explanation and acknowledgment of the data protection measures in place to secure their personal information.

Review of compliance against data protection regulations during a data audit.

Given an internal data audit is conducted, when reviewing data protection practices, then all data handling processes must meet regulatory compliance standards, including but not limited to encryption, anonymization, and tenant consent management.

Evaluation of tenant feedback on perceived data security related to utilization insights.

Given tenants have accessed the utilization insights feature for one month, when surveying tenant feedback on data security, then at least 80% of respondents must report feeling their data is secure and well-protected based on provided measures.

Real-time Notifications

"As a tenant, I want to receive real-time notifications about my amenity usage so that I can adjust my habits and take advantage of available resources effectively."

Description

This requirement includes creating a notification system that alerts tenants about their amenity usage trends. Automated alerts will inform tenants when they are underutilizing certain amenities or highlight peak times for usage. The real-time notifications will encourage tenants to take action, such as participating in a fitness class or using available spaces before they become crowded. It will increase engagement with the property’s offerings and improve community interaction.

Acceptance Criteria

Tenants receive real-time notifications about their amenity usage patterns, highlighting when they are underutilizing certain facilities or resources, such as the gym, to prompt them to take action and improve their engagement.

Given a tenant has opted into notifications, when their usage of specific amenities falls below a predetermined threshold, then they should receive an alert detailing the specific amenity and suggestions for engagement.

Tenants need to be informed of peak usage times for amenities, helping them plan their visits to avoid overcrowding and utilize facilities more effectively.

Given a tenant is using the application, when they check the notification settings, then they should have an option to receive alerts about peak times for specific amenities they use.

Tenants regularly check their notification settings and preferences through the property management application to manage the type and frequency of alerts they receive.

Given a tenant navigates to the notification settings, when they customize their preference for receiving alerts, then those preferences should be saved and reflected in the notifications they receive going forward.

Tenants receive a summary of their amenity usage at the end of each month to review how often they have utilized different facilities and services, driving awareness and encouraging participation.

Given a tenant has used amenities throughout the month, when the month ends, then they should receive a summary notification that includes the usage statistics for engaging facilities.

Tenants experience a seamless notification delivery system that does not interfere with other important alerts from the property management application.

Given a tenant has multiple types of notifications set, when a new notification is triggered, then it should not override or suppress other critical notifications related to property management updates.

Tenants are encouraged to attend events or classes based on their historical usage of community amenities, enhancing their community engagement through personalized notifications.

Given a tenant has attended classes or events in the past, when new similar events are scheduled, then they should receive personalized notifications promoting those specific events.

Smart Home Integration

A feature that allows tenants to control smart home devices directly from their dashboard, such as smart thermostats, lights, or security systems. This convenience enhances their living experience, allowing tenants to manage their home environment effortlessly.

Requirements

Device Compatibility Verification

"As a tenant, I want to verify that my existing smart home devices are compatible with the ListTrust platform so that I can confidently control them from my dashboard without any disruptions."

Description

This requirement ensures that the smart home integration feature can seamlessly interact with a variety of smart home devices, including but not limited to thermostats, lights, and security systems. It involves developing a robust compatibility list for the various devices that tenants may use, and ensuring that the ListTrust platform can communicate with these devices effectively. The importance of this requirement lies in its ability to provide a cohesive user experience, ensuring that tenants can control their devices without technical issues. Proper implementation of this requirement will enhance the overall functionality of the ListTrust platform, allowing tenants to fully utilize their smart home setups through a single access point, thereby improving tenant satisfaction and engagement.

Acceptance Criteria

Tenants can add new smart devices to their ListTrust dashboard seamlessly through an intuitive interface.

Given a tenant is logged into their ListTrust account, when they navigate to the smart home integration section and select 'Add Device', then they should see a list of compatible devices and successfully add any listed device to their dashboard.

Tenants are able to control smart devices from their ListTrust dashboard without experiencing delays.

Given a tenant has linked their smart device to the ListTrust dashboard, when they attempt to adjust the temperature of a smart thermostat, then the system should respond within 3 seconds and reflect the change without error.

The ListTrust platform can accurately display the status of connected smart devices in real-time.

Given a tenant is viewing their dashboard, when they check the status of a smart security system, then the dashboard should accurately indicate whether the system is armed or disarmed, with real-time updates reflecting any changes made directly on the device.

The compatibility list of devices is up-to-date and comprehensive, allowing for easy user access.

Given a tenant accesses the smart home integration feature, when they view the device compatibility list, then they should see a list that includes at least 10 popular smart home brands and the respective compatible devices with each brand updated quarterly.

Tenants receive clear error messages when attempting to add an unsupported device.

Given a tenant attempts to add a smart device that is not on the compatibility list, when they follow the 'Add Device' process, then the system should display a user-friendly error message indicating that the device is not supported and suggest potential compatible alternatives.

The system provides tenants with instructions for troubleshooting connection issues with their smart devices.

Given a tenant encounters a connectivity issue with their smart home devices, when they click on the help section of the smart home integration feature, then they should receive step-by-step troubleshooting instructions to resolve common connectivity problems.

User Authentication and Security

"As a tenant, I want to feel secure when accessing my smart home devices through the ListTrust platform so that I can manage my home without worrying about unauthorized access or data breaches."

Description

This requirement focuses on establishing secure user authentication protocols for tenants accessing smart home features. It includes implementing OAuth for secure sign-in, setting up two-factor authentication, and ensuring robust data encryption for all communications related to smart home device management. The importance of this requirement is to protect sensitive user data and maintain users' trust in the ListTrust platform. By ensuring stringent security measures are in place, ListTrust can safeguard against unauthorized access while providing a safe environment for tenants to manage their home systems.

Acceptance Criteria

Tenant Login to Smart Home Dashboard

Given a tenant has a registered account, when they enter valid credentials on the ListTrust login page, then they should be granted access to the smart home dashboard.

Two-Factor Authentication Process

Given a tenant logs in with valid credentials, when prompted for a second factor, then they must successfully input the verification code sent to their registered email or phone before accessing the smart home features.

OAuth Implementation for Third-Party Devices

Given a tenant wants to connect a third-party smart device, when they initiate the OAuth connection from ListTrust, then they should be redirected to the device's authentication page and upon successful login, their device should be linked to ListTrust.

Data Encryption During Device Management

Given a tenant is managing their smart home devices, when data is transmitted between ListTrust and the smart devices, then all communications must be encrypted using industry-standard protocols.

Unauthorized Access Attempt

Given a user attempts to access a tenant's dashboard without valid credentials, when the login is attempted, then the system should deny access and log the event for security monitoring.

Logging Out of the Smart Home Dashboard

Given a tenant is logged into the smart home dashboard, when they select the logout option, then they should be securely logged out and redirected to the login page with a confirmation message.

Password Recovery Process

Given a tenant has forgotten their password, when they request a password reset, then they should receive an email with a secure link to reset their password within 10 minutes.

Real-time Device Control

"As a tenant, I want to control my smart home devices in real-time from my ListTrust dashboard so that I can quickly adjust my home environment based on my needs without delays."

Description

This requirement guarantees that tenants can control their smart home devices in real-time through the ListTrust dashboard. This involves creating an efficient communication protocol that allows for instant feedback from the devices, ensuring actions like adjusting thermostat settings or turning lights on/off are reflected immediately in the tenant’s dashboard. This functionality is crucial as it directly impacts the user experience; delays can lead to frustration. By delivering real-time control, ListTrust will enhance the usability of the smart home features, leading to higher tenant satisfaction and engagement.

Acceptance Criteria

Real-time adjustment of smart thermostat settings by tenants.

Given a tenant is logged into their ListTrust dashboard, when they adjust the thermostat setting, then the change should be reflected in the thermostat display within 2 seconds and confirmed on the dashboard status.

Immediate feedback when turning smart lights on or off.

Given a tenant is logged into their ListTrust dashboard, when they toggle a smart light switch, then the light should turn on or off within 2 seconds and the status should update on the dashboard to reflect the current state.

Tenant notifications for successful device control actions.

Given a tenant has successfully controlled a smart home device through the ListTrust dashboard, when the action is completed, then the tenant should receive a notification confirming the action within 3 seconds.

Monitoring device connectivity status in real-time.

Given a tenant is using the ListTrust dashboard, when they navigate to the device control panel, then all connected smart devices should display their current connectivity status (online/offline) accurately in real-time.

Response to voice commands for smart home devices through the ListTrust dashboard.

Given a tenant has voice command functionality enabled, when they issue a command to control a smart device via voice, then the device should respond and execute the command within 3 seconds and update the dashboard accordingly.

Battery status alerts for battery-operated smart devices.

Given a tenant is using ListTrust to monitor their smart home devices, when a battery-operated device's battery level is low, then the dashboard should alert the tenant within 5 minutes of detection to ensure timely replacement.

Customizable Notifications

"As a tenant, I want to customize my notifications for my smart home devices so that I receive alerts that are relevant to me and can manage my home effectively without being overwhelmed by unnecessary information."

Description

This requirement involves implementing a customizable notification system that alerts tenants to changes or issues with their smart home devices. Notifications may include alerts about security system breaches, device malfunctions, or reminders to adjust their device settings based on environmental conditions. This feature will improve tenant engagement by keeping users informed and allowing them to respond proactively to their home’s status. Customizable notifications will give tenants control over which alerts they receive, ensuring that they only get pertinent information that enhances their living experience.

Acceptance Criteria

User configuration of notification settings for smart home devices.

Given the tenant has access to the ListTrust dashboard, when they navigate to the notifications settings section, then they should be able to customize which alerts they receive and save their preferences without errors.

Receiving alerts for security system breaches.

Given a tenant has configured their notification settings to receive security alerts, when a breach is detected by the smart home security system, then the tenant should receive an immediate notification on their device via the app and through email.

Alert for smart thermostat malfunction.

Given a tenant has a smart thermostat connected to the ListTrust platform, when the thermostat malfunctions, then the tenant should receive a notification detailing the issue within 5 minutes of the problem being detected.

Reminder notifications for device settings adjustment.

Given the environmental conditions change significantly (e.g., seasonal temperature change), when the conditions trigger the need for an adjustment in device settings, then tenants should receive a reminder notification 24 hours prior to the expected change.

Testing default notification settings for new tenants.

Given a new tenant has signed up and logged into the ListTrust platform for the first time, when they access their notification settings, then the default settings should include alerts for security breaches and thermostat malfunctions, which they can modify at any time.

Integration of notification settings with user preferences.

Given a tenant updates their preferred method of communication in their profile settings, when they make this change, then the notification system should automatically apply the new preferences for receiving alerts (e.g., push notifications versus emails).

User Training and Support Resources

"As a tenant, I want access to training materials and support resources for my smart home devices so that I can learn how to use the features effectively and troubleshoot any issues that may arise."

Description

This requirement includes the development of training materials and support resources for tenants to help them maximize the benefits of the smart home integration feature within ListTrust. This could include tutorial videos, FAQs, and live chat support, aimed at facilitating understanding and adoption of the smart home system. The significance of this requirement lies in its ability to reduce user frustration and enhance the overall user experience by ensuring that tenants feel proficient and comfortable using the features provided. Providing adequate training will help increase user engagement and satisfaction with the ListTrust platform as a whole.

Acceptance Criteria

User Training Video Accessibility

Given a tenant accesses the ListTrust platform, when they navigate to the Smart Home Integration section, then they should be able to view introductory training videos without encountering any loading errors or broken links.

FAQ Documentation Availability

Given a tenant seeks information on using smart home devices, when they access the FAQ section of ListTrust, then they should find relevant, up-to-date questions and answers about the smart home integration feature.

Live Chat Support Functionality

Given a tenant is having difficulty with smart home device connectivity, when they initiate a live chat through the support feature, then they should receive a response from a support agent within 2 minutes during business hours.

User Feedback on Training Materials

Given that tenants have completed their training on smart home integration, when they provide feedback through a survey, then at least 80% should report feeling confident in using the features based on the provided materials.

Mobile Accessibility of Training Resources

Given a tenant uses a mobile device to access ListTrust, when they search for Smart Home Integration training resources, then the resources should be fully accessible and optimized for mobile use without compromising functionality or content quality.

Performance Metrics for User Engagement

Given the implementation of training materials, when tracking user engagement metrics over the following month, then there should be at least a 25% increase in the utilization of the smart home integration feature among tenants compared to the previous month.

Comprehensive Support Resource Coverage

Given the training materials are provided for tenants, when evaluating these resources, then they should cover at least 90% of common user inquiries and issues related to the smart home integration feature.

Adaptive Notification Settings

This feature allows tenants to customize their payment reminder preferences, choosing the frequency, timing, and communication channels (e.g., SMS, email, or app notifications) that work best for them. By personalizing reminders, tenants can ensure they receive notifications when it’s most convenient, reducing the chance of late payments and enhancing their overall experience.

Requirements

Custom Frequency for Reminders

"As a tenant, I want to select how often I receive payment reminders so that I can manage my finances better without feeling overwhelmed by notifications."

Description

This requirement enables tenants to choose how often they wish to receive payment reminders, such as daily, weekly, or monthly. By allowing tenants to set a custom frequency, the feature ensures that reminders are neither overwhelming nor easily ignored, which can significantly improve payment timeliness. The system must provide a user-friendly interface for selecting preferred reminder intervals and must integrate seamlessly with existing notification systems to guarantee that tenants receive reminders according to their preferences.

Acceptance Criteria

Tenant selects daily notification for payment reminders via the app settings and successfully saves these preferences.

Given that the tenant is on the notification settings page, when they choose 'Daily' for reminder frequency and save the changes, then the system should confirm the saved settings and display 'Daily' as the selected frequency on the settings page.

Tenant opts for weekly email notifications for payment reminders and verifies that they receive them correctly according to their settings.

Given that a tenant has selected 'Weekly' for email notification frequency, when the payment reminder is due, then the tenant should receive an email reminder exactly one week from their last reminder, with the correct payment information included.

Tenant changes notification preference from SMS to app notifications, ensuring the system updates without errors.

Given that a tenant previously set their notification mode to SMS, when they switch to 'App Notifications' and save the change, then the system should not send any further SMS reminders and should only send reminders through the app, verified by an automatic check of the notification logs.

Tenant receives an alert if they attempt to set an invalid frequency (e.g. a frequency not supported by the system).

Given that the tenant is on the reminder frequency settings page, when they select an invalid frequency option and attempt to save it, then the system should display an error message indicating the choice is not valid and prompt them to select an acceptable option.

Tenant successfully tests the notification system after changing their preferences to ensure reminders are sent per their selected frequency.

Given that a tenant has changed their reminder frequency to 'Monthly', when the next payment date arrives, then the tenant should receive a notification exactly one month before the due date, confirming the system works as intended according to their selected settings.

Tenant accesses a help section in the app to understand how to change their notification settings.

Given that a tenant clicks on the help section related to notification settings, when they read the instructions provided, then they should find clear, step-by-step guidance on how to set and modify their reminder preferences without confusion.

Preferred Notification Channels

"As a tenant, I want to choose how I receive payment reminders (SMS, email, or app notifications) so that I can be notified in the way that is most convenient for me."

Description

This requirement allows tenants to select their preferred communication channels for payment reminders, such as SMS, email, or in-app notifications. This flexibility will cater to varying user preferences and enhance engagement by providing reminders through the channels that tenants find most convenient. The integration should be straightforward, allowing for multiple options to be saved in the user's profile, ensuring that reminders are sent out via the chosen methods without manual intervention each time.

Acceptance Criteria

Tenants are using the ListTrust platform to configure their preferred notification channels for payment reminders on their profiles.

Given a tenant is logged into their ListTrust account, when they navigate to the 'Notification Settings' section and select their preferred communication channels (SMS, email, in-app notifications), then the selected preferences should be saved without errors and should display confirmation of the saved settings.

Tenants receive their payment reminders according to the preferences they set in the ListTrust platform.

Given a tenant has saved their preferred notification channels, when a payment reminder is due, then the system must send reminders via all selected channels (e.g., if a tenant chooses SMS and email, reminders should be sent via both).

Tenants want to change their notification preferences after initially setting them up.

Given a tenant is logged into their account and has previously saved notification preferences, when they desire to update their preferences, then they must be able to change their selected channels and receive a confirmation message stating that their preferences have been updated successfully.

A tenant wants to ensure that they do not receive payment reminders during certain hours.

Given a tenant is configuring their notification channels, when they add a time restriction to their notification settings (e.g., no reminders between 10 PM and 7 AM), then the system should enforce this restriction and not send any reminders during the specified time window.

Tenants are testing the notification settings to verify they are functioning correctly.

Given a tenant has set their preferred modes of communication, when a payment reminder is triggered, then the tenant should receive notifications according to the established preferences within 5 minutes after the reminder is activated.

New tenants are onboarding and setting initial notification preferences for payment reminders.

Given a new tenant has completed their onboarding process, when they access the ListTrust platform for the first time, then they should be guided through configuring their preferred notification channels with tooltips and prompts to facilitate easy setup.

Timing of Reminders

"As a tenant, I want to set the time for my payment reminders so that I receive them at times that suit my routine without disrupting my day."

Description

This requirement provides tenants the ability to specify the exact time they would like to receive payment reminders. By allowing customization of reminder timing, tenants can ensure they receive notifications at a time that works for their schedules (e.g., morning, afternoon, or evening). Implementing this feature involves building a scheduling tool that interfaces with existing notification systems, enforcing timely delivery while respecting the user's specified preferences.

Acceptance Criteria

Tenant Customization of Reminder Timing

Given a tenant has logged into their ListTrust account, When they navigate to the notification settings, Then they should see an option to specify the exact time for receiving payment reminders and can successfully save their preference.

Validation of Selected Notification Channels

Given a tenant has selected their preferred methods of receiving notifications (email, SMS, app), When they save their notification settings, Then the system should validate that at least one channel is selected and confirm the setting is saved successfully.

Delivery of Payment Reminders

Given a tenant has set a specific time for receiving payment reminders, When the scheduled reminder time arrives, Then the tenant should receive the payment reminder through their selected notification channel without delays.

Update of Existing Reminder Settings

Given a tenant wants to change their previously set reminder time, When they update the timing in their notification settings, Then the system should successfully reflect the new timing and provide confirmation of the update.

Error Handling for Invalid Time Settings

Given a tenant enters an invalid time format for their payment reminder, When they attempt to save the settings, Then the system should display an error message indicating that the time format is incorrect and prevent the settings from being saved.

User Interface Responsiveness for Timing Preferences

Given a tenant is accessing the notification settings interface on a mobile device, When they interact with the timing customization options, Then the interface should be fully responsive and user-friendly across all devices.

Tracking Tenant Engagement with Reminders

Given a tenant has received payment reminders over a month, When the property manager checks the analytics dashboard, Then they should be able to view metrics on reminder engagement rates (open rates, click rates) to assess tenant responsiveness.

Reminder Content Customization

"As a tenant, I want to customize the content of my payment reminders so that they feel more personal and relevant to my situation."

Description

This requirement allows tenants to personalize the content of their payment reminders. Options may include adding personalized messages or selecting from predefined templates. Customizable content can make reminders feel more relevant and engaging, potentially increasing responsiveness and compliance. The feature must include an easy-to-use interface for tenants to edit and save their preferred reminder messages, which will be sent during the established frequency and timing.

Acceptance Criteria

Tenant Customizes Reminder Content via Dashboard

Given a logged-in tenant, when they access the notification settings on their dashboard, then they should be able to select from predefined message templates and customize their payment reminder messages, saving any changes successfully.

Tenant Edits and Saves Reminder Messages

Given a logged-in tenant is on the reminder customization page, when they edit the reminder content and click 'Save', then the system should confirm the changes have been saved and display the updated reminder message in their profile.

System Sends Reminders as Configured by Tenant

Given a tenant has customized their payment reminder content and selected a frequency and timing, when the scheduled time for reminders arrives, then the system should send the reminder via the configured communication channel (SMS, email, or app notification) with the personalized message.

Error Handling for Reminder Customization

Given a tenant is trying to customize their reminder content, when they attempt to save invalid content (exceeding character limit or containing prohibited words), then the system should display an appropriate error message and prevent the content from being saved.

User Interface Accessibility for Reminder Customization

Given a tenant is using the reminder customization feature, when they interact with the UI elements, then all elements (text fields, buttons, dropdowns) should be accessible and usable, complying with accessibility standards (e.g., WCAG 2.1).

Audit Trail for Reminder Customization Changes

Given a tenant has made changes to their reminder settings, when the system logs the change, then it should capture the timestamp, the old content, the new content, and the tenant's ID for auditing purposes.

Feedback Mechanism for Reminder Effectiveness

Given that a tenant receives reminders, when they access the feedback option, then they should be able to provide feedback on the reminder's helpfulness, and the system should record this feedback for analysis.

Feedback Mechanism for Notifications

"As a tenant, I want to provide feedback on my payment reminders so that the service can be improved based on user experiences and suggestions."

Description

This requirement includes a system for tenants to provide feedback on the reminder service. Tenants should be able to rate the effectiveness of notifications or suggest improvements. Implementing this feedback mechanism will help ListTrust continuously improve the notification system based on user experiences and preferences. The development must ensure that this feedback is seamlessly integrated with the tenant's profile management and analyzed for future enhancements.

Acceptance Criteria

Feedback Mechanism for Notifications Integration

Given a tenant is logged into their ListTrust account, when they navigate to the notification settings section, then they can see an option to provide feedback on their notification preferences and effectiveness.

Rating Feedback Submission

Given a tenant has received a payment reminder, when they rate the notification's effectiveness, then the system should capture and log this rating in the tenant's profile for future analysis.

Suggestions for Notification Improvements

Given a tenant is providing feedback on notifications, when they submit a suggestion for improvement, then the suggestion should be stored in a feedback repository accessible to property managers.

View Feedback Analytics

Given a property manager accesses the feedback system, when they request to view feedback analytics, then they should see a summarized report of tenant ratings and suggestions regarding the notification system.

Notification Feedback Follow-up

Given a tenant submits feedback, when the feedback analysis is completed, then the tenant should receive a follow-up notification regarding the outcomes of their feedback and any resulting changes to the notification system.

User Interface for Feedback Submission

Given a tenant is viewing their notification settings, when they click on the feedback option, then they should be presented with a user-friendly interface to rate and provide suggestions in no more than five clicks.

Smart Payment Insights

With this feature, tenants receive personalized insights based on their payment history and behavior. The system analyzes patterns to provide tailored reminders that adapt to each tenant's unique financial situation, such as suggesting reminders a few days before a holiday or when rent is due after a known bill cycle. This proactive approach aids tenants in managing their finances more effectively.

Requirements

Adaptive Payment Reminders

"As a tenant, I want to receive personalized payment reminders based on my payment history so that I can manage my finances better and ensure that I pay my rent on time without unnecessary stress."

Description

This requirement entails the development of a system that actively analyzes tenants' payment histories and behaviors to generate personalized reminders for upcoming payments. The feature will leverage data analytics to consider factors such as payment trends, special circumstances, and tenant-specific financial situations, making it easier for tenants to stay on top of their obligations. By providing tailored reminders that adapt to each tenant's situation—like alerts a few days before holidays or during expected bill cycles—this requirement aims to enhance tenant financial management and promote timely payments, ultimately benefiting property owners by reducing late payments and improving cash flow.

Acceptance Criteria

Tenant receives a personalized reminder for rent payment due on the first of the month, exactly three days prior, based on their previous payment history and behavior patterns.

Given that the tenant's rent payment is due on the first of the month, When the system analyzes the tenant's payment history and identifies a pattern of paying on the last day of the month, Then a reminder is generated and sent to the tenant three days prior to the due date.

Tenant receives a reminder a few days before a holiday, due to their past behavior of experiencing difficulties making payments during holiday seasons.

Given that a holiday is approaching, When the system determines that the tenant has previously delayed payments around holiday periods, Then the reminder should be sent out at least five days before the holiday to alert the tenant about their upcoming payment obligations.

The system generates a reminder for tenants who frequently forget their payment deadlines, based on their prior responses to previous reminders.

Given that a tenant has a history of missing payment deadlines despite receiving reminders, When the system identifies this trend, Then it should generate and send an additional reminder one week before the payment due date to prompt timely action.

A tenant updates their preferred payment method in their profile, and the system adjusts the reminders accordingly.

Given that the tenant has changed their payment method, When the system updates the tenant's profile, Then it should adapt the timing and content of payment reminders based on the new payment method's processing times.

A tenant has a known bill cycle that affects their cash flow, and the system recognizes this to provide tailored payment reminders.

Given that the tenant's payment patterns are influenced by specific bill cycles, When the system analyses their bill payment schedule, Then it should send reminders for rent payments aligned with their cash availability around their bill cycle dates.

An administrator wants to review the effectiveness of the personalized payment reminders sent to tenants over the last three months.

Given that an administrator requests a report, When the system generates a report on the response rates to reminders sent in the last three months, Then the report should include metrics on reminder open rates and payment compliance rates within the same period.

Payment Behavior Analytics Dashboard

"As a property manager, I want to access a dashboard that provides insights into tenant payment behaviors so that I can make informed decisions and improve our tenant engagement strategies."

Description

This requirement focuses on creating a dashboard feature that provides property managers with in-depth analytics on tenant payment behaviors. The dashboard will present key metrics such as payment timeliness, frequency of late payments, and trends in financial behavior over time. By integrating these analytics within the ListTrust platform, property managers can gain valuable insights into tenant financial patterns, allowing them to tailor their engagement strategies, improve tenant relationships, and address potential issues proactively. This feature is crucial for enhancing the overall management of properties and ensuring the financial sustainability of the rental business.

Acceptance Criteria

Property manager accesses the Payment Behavior Analytics Dashboard to review tenant payment histories and identify patterns before making strategic engagement decisions.

Given the property manager is logged into ListTrust, when they navigate to the Payment Behavior Analytics Dashboard, then they should see a graphical representation of tenant payment data, including charts for payment timeliness, frequency of late payments, and trends over time.

A property manager wants to analyze the payment behavior of a specific tenant to tailor their communication strategy.

Given the property manager selects a specific tenant from the dashboard, when they view the detailed analytics for that tenant, then they should see metrics that include the number of late payments, payment improvement trends, and personalized insights for upcoming rent due dates.

The Payment Behavior Analytics Dashboard is used by the property manager to generate a report on tenant payment behaviors for a quarterly review meeting.

Given the property manager clicks on the 'Generate Report' option, when they specify the desired time frame and click 'Submit', then they should receive a downloadable report summarizing key payment behavior metrics and insights for all tenants within that time period.

The dashboard is utilized by property managers to identify tenants at risk of missed payments based on historical payment behavior.

Given the payment behavior data on the dashboard, when the property manager filters the data for tenants with more than two late payments within the last three months, then these tenants should be highlighted in the dashboard for immediate follow-up.

A property manager reviews the dashboard after an update to ensure new metrics are accurately displayed.

Given that the dashboard has been updated to include new metrics, when the property manager views the dashboard, then they should find that all metrics are accurately reflecting the latest payment data without discrepancies.

Tenants receive insights based on their payment behavior derived from the analytics dashboard by the property manager.

Given the property manager has identified a tenant's payment pattern, when they send a personalized reminder through the platform based on the insights, then the tenant should receive the reminder in their dashboard notification section.

The dashboard must be responsive and accessible on mobile devices for property managers on the go.

Given the property manager accesses the Payment Behavior Analytics Dashboard from a mobile device, when they log in, then all functionalities and metrics should remain visible and usable without any loss of data or navigation issues.

Automated Financial Recommendations

"As a tenant, I want to receive automated financial recommendations tailored to my payment history so that I can make better financial decisions and feel less burdened by my rent payments."

Description

This requirement involves the implementation of a feature that provides tenants with automated financial recommendations based on their unique payment patterns and financial contexts. Utilizing AI-driven algorithms, the system will suggest personalized budgeting tips, optimal payment dates, and possible adjustments in rent payment methods to facilitate easier financial management. By empowering tenants with actionable insights, this requirement enhances their ability to manage their costs more effectively, potentially leading to higher satisfaction and retention rates. The integration of this feature with the current ListTrust platform will also reinforce its commitment to tenant financial health and well-being.

Acceptance Criteria

Tenant receives personalized financial recommendations based on their payment history and behavior before the rent due date.

Given a tenant has a recorded payment history, when the rent due date is approaching, then the tenant receives tailored reminders and budgeting tips that take into account their specific financial patterns.

The AI algorithm analyzes a tenant's financial habits to identify optimal payment dates.

Given a tenant's payment history, when the AI analyzes the data, then it provides recommendations for the ideal days to make rent payments based on prior financial behavior.

Tenants can view and adjust their payment methods based on AI suggestions.

Given a tenant accesses their payment options, when the AI provides suggestions for payment methods, then the tenant can select and update their preferred payment method accordingly.

Tenants receive notifications for any changes in their financial recommendations based on new data inputs.

Given the tenant's financial behavior changes, when new payment data is recorded, then the tenant is notified of updated budgeting tips and payment recommendations tailored to their latest financial situation.

The system generates reports on tenant engagement with financial recommendations for property managers.

Given that tenants interact with the financial recommendations feature, when the property manager accesses analytics, then they can view reports on tenant engagement levels and the effectiveness of the recommendations given.

Tenants can provide feedback on the usefulness of the AI-driven financial recommendations they received.

Given a tenant has received financial recommendations, when prompted for feedback, then they can rate the usefulness and provide comments on their experience with the feature.

The system integrates with external financial resources to provide comprehensive recommendations to tenants.

Given a tenant's permission, when the system connects with their external financial tools, then it can offer holistic financial advice based on a broader view of their financial standing.

Incident Reporting Integration

"As a tenant, I want to report any financial difficulties I’m experiencing related to my rent payments so that property managers can understand my situation and provide necessary assistance."

Description

This requirement addresses the need for a seamless integration of the payment insights feature with the incident reporting system within ListTrust. The goal is to allow tenants to report financial difficulties or issues related to rent payments directly through the platform. This integration ensures that tenants can communicate their financial concerns transparently and that property managers receive timely information to assist tenants effectively. Facilitating an ongoing dialogue between tenants and property managers about financial matters is vital for fostering trust and promoting sustainable landlord-tenant relationships.

Acceptance Criteria

Tenant Reports Payment Issues Through the Integrated System

Given a tenant accesses the ListTrust platform, when they select the 'Report Financial Difficulty' option, then they should be able to submit their payment issues through a user-friendly interface that includes options to describe their challenges and additional comments.

Notification to Property Managers on Reported Issues

Given that a tenant has successfully submitted a financial difficulty report, when the submission is confirmed, then a notification should be sent to the corresponding property manager, detailing the tenant’s reported issues and providing a timestamp.

Analytics Dashboard Update on Tenant Reports

Given that the incident reporting integration is active, when a tenant submits a payment issue, then the analytics dashboard for property managers should reflect the new report and provide relevant metrics, such as the number of reports submitted over time.

Reminders Adapted to Reported Financial Issues

Given an active incident report from a tenant indicating payment difficulties, when the Smart Payment Insights feature generates reminders, then those reminders should take into account the reported situation, suggesting personalized actions accordingly.

Accessibility of Reporting Feature on Various Devices

Given the ListTrust platform is accessed via mobile or desktop, when a tenant navigates to the payment insights section, then they should have equal access to the 'Report Financial Difficulty' feature regardless of the device used.

User Feedback Collection on Reporting Feature

Given that tenants can submit reports on financial difficulties, when they complete a submission, then they should receive an option to provide feedback on the reporting process to improve the feature.

Confirmation of Submission to Tenant

Given a tenant submits a financial difficulty report, when the submission is processed, then the tenant should receive a confirmation message indicating that their report was successfully received and is under review.

Customizable Reminder Settings

"As a tenant, I want to customize my payment reminder settings so that I receive notifications in a way that suits my personal schedule and financial habits."

Description

This requirement seeks to enable tenants to customize their reminder settings for payment notifications. Tenants should have the ability to modify the type, frequency, and timing of reminders according to their preferences and financial behaviors. This level of customization not only enhances user satisfaction by allowing tenants to opt in for exactly the reminders they need but also encourages more consistent payment behavior. By integrating such personalized options within the platform, ListTrust can improve user engagement and reduce the likelihood of late payments, thereby benefiting both tenants and property managers alike.

Acceptance Criteria

As a tenant, I want to customize my reminder settings so that I can choose the specific types of notifications I receive for upcoming rent payments based on my personal financial behavior.

Given the tenant is logged into their account, when they navigate to the reminder settings, then they should be able to select specific types of reminders (e.g., email, SMS) and save these preferences successfully.

As a tenant, I want to adjust the frequency of my payment reminders to align with my budgeting habits without missing any due dates.

Given the tenant is in the reminder settings, when they choose the frequency (daily, weekly, monthly) for their payment notifications, then this preference should be applied to their account and reflect accurately on the dashboard.

As a tenant, I want to set specific timing for reminders such as a few days before the due date or after receiving my paycheck, so that I can plan my finances effectively.

Given the tenant is updating the reminder settings, when they specify the timing (e.g., 3 days before rent is due or on payday), then the system should validate and save these settings for future notifications.

As a property manager, I want to view which tenants have customized their reminder settings to understand their engagement level with payment notifications.

Given the property manager has access to tenant profiles, when they view the list of tenants, then they should see an indicator showing which tenants have customized their reminder notifications.

As a tenant, I want to test the customized reminders after setting them to ensure they work as intended before relying on them for my payments.

Given the tenant has set their preferred reminder options, when they request a test notification from the reminder settings, then they should receive a test notification according to the selected preferences within five minutes.

As a tenant, I want to receive reminders that adapt based on my payment history, ensuring they are timely and relevant to my financial situation.

Given the tenant has set their reminder preferences, when it is time for a reminder notification to be sent, then the system should analyze the tenant's payment history and send the reminder accordingly, ensuring it falls within the predefined parameters set by the tenant.

One-Click Payment Options

This feature enables tenants to make rent payments directly from the reminder notification with a single click. By simplifying the payment process and eliminating the need to navigate through multiple steps, this feature enhances convenience and encourages timely payments, ultimately boosting tenant satisfaction.

Requirements

Instant Payment Confirmation

"As a tenant, I want to receive instant confirmation of my rent payment so that I can feel assured that my payment was processed successfully without delay."

Description

This requirement outlines the need for providing immediate feedback to tenants upon successful payment processing. When tenants make a rent payment through the One-Click Payment Options feature, they should receive real-time confirmation via the app and through email. This functionality is essential to enhance user satisfaction and trust in the payment system, as it eliminates uncertainty regarding payment status. The implementation should integrate seamlessly with the existing payment processing system, ensuring data accuracy and security, while also aligning with ListTrust's focus on enhancing tenant engagement and satisfaction.

Acceptance Criteria

Tenant initiates a payment from the One-Click Payment notification.

Given a tenant receives a rent payment reminder notification, when they click the payment button, then a payment confirmation message should be displayed within 5 seconds in the app and an email confirmation should be sent immediately.

Payment processing fails due to an external issue.

Given a tenant attempts to make a payment and the payment processor fails, when the payment fails, then an error notification should be displayed in the app and an email notification explaining the failure should be sent to the tenant within 2 minutes.

Tenant views the payment history after making a payment.

Given a tenant has made a rent payment, when they access their payment history in the app, then the most recent payment should be correctly listed with the date, amount, and confirmation status.

Security and data accuracy validation after payment confirmation.

Given a tenant successfully completes a payment, when the payment confirmation is sent, then the transaction details should be accurately logged in the system database, matching reported confirmations without discrepancies.

Tenant receives confirmation notification through multiple channels.

Given a tenant makes a rent payment, when the payment is processed, then the tenant should receive both an in-app notification and an email confirmation simultaneously for enhanced engagement.

Tenant checks email for confirmation after payment.

Given a tenant executes a rent payment, when they check their email inbox, then they should find a confirmation email with all relevant payment details within 3 minutes of payment submission.

App performance is assessed during peak payment times.

Given that multiple tenants are making payments at the same time, when payments are being processed, then the app performance must not degrade, and all confirmations should still be processed and sent within the expected time frame without errors.

Payment History Access

"As a tenant, I want to access my payment history to keep track of my rent payments and resolve any discrepancies that may arise."

Description

The Payment History Access requirement mandates the development of a feature that allows tenants to view a comprehensive record of their previous rent payments. This should include transaction dates, amounts paid, and payment methods used. This feature not only provides tenants with transparency regarding their payment history, but also serves as a valuable reference for both tenants and property managers during any financial discussions or disputes. This requirement will enhance ListTrust’s functionality by adding accountability and giving tenants greater control over their financial interactions with the property management system.

Acceptance Criteria

Tenant Accessing Payment History to Verify Transactions

Given a tenant has logged into their ListTrust account, When the tenant navigates to the Payment History section, Then they should be able to view a detailed list of past rent payments including transaction dates, amounts, and payment methods.

Payment History Display Includes All Necessary Details

Given the tenant accesses the Payment History, When the tenant views a payment record, Then the record must display the transaction date, amount paid, payment method, and status of the payment (completed, pending, failed).

Tenant Ability to Export Payment History

Given a tenant is viewing their Payment History, When the tenant selects the export option, Then the system should generate a downloadable file (CSV or PDF) containing the full payment history for the specified date range.

Payment History Accessibility Across Devices

Given a tenant accesses their Payment History from a mobile device, When the tenant views the page, Then the Payment History should be fully responsive and display all information correctly without distortion or data loss.

Confirmation of Payment History Updates

Given a tenant has made a new rent payment, When the payment is processed, Then the tenant's Payment History must automatically update within 24 hours to reflect the new transaction.

Tenant Notification of Payment History Changes

Given a tenant's payment history has been updated, When the update occurs, Then the tenant should receive a notification via email or push alert informing them of the new payment entry.

User Feedback for Payment History Feature

Given that the Payment History feature has been live for one month, When tenants complete a satisfaction survey regarding this feature, Then at least 80% of respondents should indicate that they find the feature useful and easy to navigate.

User-Friendly Payment Interface

"As a tenant, I want a simple and clear interface for making rent payments so that I can complete my transactions quickly and without frustration."

Description

This requirement focuses on the creation of a streamlined and intuitive interface specifically for the One-Click Payment Options feature. The goal is to ensure that users can make payments quickly and easily without confusion. This interface should be designed with the user experience in mind, utilizing clear buttons, simple language, and minimal steps. Enhancing the user interface aligns with ListTrust's commitment to providing a user-friendly experience and encourages timely payments, thus benefiting both tenants and property managers.

Acceptance Criteria

User navigates to the payment reminder notification in their email or app and sees a prominently displayed 'Pay Now' button.

Given the user receives a rent reminder notification, when the user clicks the 'Pay Now' button, then they should be taken directly to the payment gateway without any additional steps.

A tenant accesses the payment interface via their smartphone to complete their rent payment for the month.

Given that the tenant is on the payment interface, when the tenant selects their payment method and clicks 'Submit', then the payment should be processed successfully and a confirmation message should be displayed immediately.

A user receives a push notification on their phone about an upcoming rent due date.

Given the user receives the push notification, when they click on it, then they should be brought directly to the One-Click Payment feature with the payment amount pre-filled and ready to submit.

The payment interface is accessed by a tenant who requires assistance with the payment process.

Given a tenant is using the payment interface, when they click on the 'Help' icon, then a tooltip should appear providing guidance on how to complete the payment, enhancing user experience.

A tenant encounters an error during the payment process and wishes to resolve it.

Given that a tenant experiences an error while making a payment, when they select the 'Report Issue' option, then they should be able to submit a support ticket for follow-up without having to restart the payment process.

A returning user accesses the payment interface after a month without using the platform.

Given that the user has not used the payment interface for a month, when they log in, then they should see a familiar layout and clear instructions for making payments, including reminders of their past payment history.

Recurring Payment Setup

"As a tenant, I want to set up recurring rent payments so that I don't have to remember to make my payments each month, reducing the risk of late fees."

Description

This requirement entails the development of a feature that allows tenants to set up recurring rent payments through the One-Click Payment Options. This function would enable tenants to select a frequency (monthly, bi-weekly, etc.) and provide their payment information just once, ensuring that rent is paid automatically. Implementing this feature will significantly enhance tenant convenience, reduce the risk of late payments, and improve overall tenant satisfaction by streamlining the payment process. This integration will also align with ListTrust’s goal of automating routine tasks.

Acceptance Criteria

Tenant successfully sets up a recurring payment for rent through the One-Click Payment Options.

Given the tenant receives a rent reminder notification, when they click on the 'Set Up Recurring Payment' option and enter frequency and payment details, then the recurring payment should be created, and the tenant should receive a confirmation notification.

Tenant updates an existing recurring payment setup for rent.

Given the tenant has an existing recurring payment, when they navigate to the payment settings and modify the frequency or payment method, then the updates should be saved, and a confirmation should be sent to the tenant.

Tenant cancels a previously set up recurring payment for rent.

Given the tenant has a recurring payment set up, when they click the 'Cancel Recurring Payment' option, then the recurring payment should be canceled, and a confirmation notification should be sent to the tenant.

Tenant receives a notification for successful payment processing of a recurring rent payment.

Given the recurring payment is due, when the payment is processed, then the tenant should receive a notification confirming the successful payment along with details of the transaction.

System correctly handles payment failures for a recurring rent payment.

Given a recurring payment fails to process, when the payment attempt is made, then the tenant should receive a notification about the failure with instructions on how to resolve the issue.

Tenant views their recurring payment history in the dashboard.

Given the tenant has made recurring payments, when they navigate to the payments section of their dashboard, then they should see a detailed history of all recurring transactions including dates, amounts, and statuses.

Admin monitors tenant engagement with recurring payment feature.

Given the admin accesses the analytics dashboard, when they review the recurring payment statistics, then the insights should include data on the number of tenants using the feature, frequency of payments, and any payment failures.

Payment Method Flexibility

"As a tenant, I want to choose my preferred payment method when making my rent payment so that I can use the option that is most convenient for me."

Description

This requirement requires the implementation of multiple payment method options within the One-Click Payment system. Tenants should be able to choose from various payment methods, such as credit/debit cards, ACH transfers, and digital wallets. Providing this flexibility caters to the diverse preferences of tenants, making rent payment more convenient and accessible. By offering various methods, ListTrust can improve the likelihood of on-time payments, as tenants can select the method that best fits their financial situation.

Acceptance Criteria

Tenant initiates a rent payment via the One-Click Payment notification received through email or SMS.

Given a tenant receives a rent payment reminder with One-Click Payment option, when they click the link, then they should be able to select their preferred payment method from a displayed list including credit/debit cards, ACH transfers, and digital wallets.

A tenant selects a credit card payment method from the One-Click Payment interface and completes the payment process.

Given a tenant has chosen a credit card as their payment method, when they enter valid credit card details and confirm the payment, then the transaction should be processed successfully, and a confirmation message should appear immediately.

A tenant chooses a digital wallet payment option to pay their rent.

Given a tenant selects a digital wallet option, when they log into their digital wallet and approve the payment, then the payment should be completed successfully, and the tenant should receive a confirmation notification via email and SMS.

The system displays various payment methods available for tenants during the rent payment process.

Given the tenant is on the payment selection page, when they are presented with payment options, then the display should show all available methods (credit/debit cards, ACH transfers, digital wallets) clearly and distinctly.

A tenant attempts to make a payment but selects an unsupported payment method.

Given a tenant is on the payment method selection page, when they select an unsupported payment method, then an error message should inform them that the selected payment method is not supported and prompt them to choose a different option.

The system successfully processes payments from multiple tenants simultaneously.

Given that multiple tenants initiate rent payments at the same time, when the payments are processed, then the system should handle all transactions without errors or delays, ensuring each tenant receives confirmation of their payment success.

A tenant is able to save their preferred payment method for future payments.

Given a tenant has successfully processed a payment, when they choose to save their payment method for future transactions, then their selected method should be securely stored, and the tenant should be able to see it as an option for their next payment.

Security and Privacy Compliance

"As a tenant, I want assurance that my payment information is secure and private when I am making transactions, so I can trust the service and focus on other aspects of my tenancy."

Description

This requirement is crucial for ensuring that all payment transactions conducted through the One-Click Payment Options are secured and compliant with relevant privacy regulations. It entails implementing advanced encryption methods and data protection protocols to safeguard tenant payment information. This feature is essential to build trust with users, reduce the risk of data breaches, and ensure compliance with legal requirements. Security is a fundamental aspect of financial transactions that aligns with ListTrust's commitment to providing reliable and secure property management services.

Acceptance Criteria

Security of Tenant Payment Information during One-Click Payment Processing

Given a tenant initiates a one-click payment from the notification, when the payment is processed, then the payment information must be encrypted using AES-256 encryption before being transmitted to the payment gateway.

Compliance with GDPR Regulations for Tenant Data Handling

Given that a tenant submits payment information through One-Click Payment Options, when the payment data is stored, then the data must be processed in compliance with GDPR regulations, including providing the tenant with data access rights and the ability to withdraw consent for data processing.

Validation of Encryption Protocols Used in Payment Transactions

Given that the system architecture supports one-click payments, when the payment is processed, then the system must utilize TLS 1.2 or higher for all data transmissions to ensure secure communication between the client and the server.

User Interface Feedback on Payment Security

Given a tenant is about to make a payment using the One-Click Payment Options, when they see the payment confirmation screen, then there must be a visible security certification seal indicating that all transactions are secure and encrypted.

Transaction Logs for Payment Activities

Given that a payment transaction has been completed via the One-Click Payment Options, when the payment is logged, then the system must maintain an immutable transaction log that records relevant details of the transaction, including timestamp, amount, and method of encryption used.

Secure Payment Information Retrieval for Reporting

Given that the property manager requests a report on payment transactions, when the system compiles the data, then it must exclude any sensitive payment information while still providing the necessary transaction details for analysis.

Real-Time Monitoring for Payment Fraud Detection

Given that the system supports real-time payment processing, when a payment transaction occurs, then the system must implement fraud detection protocols that monitor unusual activity and flag transactions for further review if necessary.

Late Fee Alert System

By integrating a late fee alert system, tenants receive notifications not just for upcoming payments but also for potential late fees they might incur if payments are not made on time. This added layer of urgency helps tenants avoid unnecessary fees, fostering financial accountability and improving their relationship with property management.

Requirements

Late Fee Notification

"As a tenant, I want to receive alerts about my upcoming rent payments and any potential late fees so that I can avoid incurring extra charges due to late payments."

Description

The Late Fee Notification system will automatically alert tenants via SMS or email when their rent payment due date is approaching. This will include information about how much is due and remind them of the consequences of late payments. The system will not only inform tenants of upcoming payments but will also highlight the late fee amount that could be incurred if payments are not made on time. This proactive communication helps to enhance tenant accountability and promotes timely payments, ultimately reducing the instance of late fees and fostering a better relationship between tenants and property managers. The integration will require syncing with the existing payment system to retrieve due dates and payment statuses, ensuring that all alerts are timely and relevant to tenants’ circumstances.

Acceptance Criteria

Tenant receives a notification about an upcoming rent payment due date and the potential late fee if not paid on time.

Given a tenant has a rent payment due date approaching, when the notification is sent, then the tenant receives an SMS or email containing the due amount and the late fee details.

Notification is generated automatically based on the existing payment system's data without manual input.

Given the existing payment system is integrated, when a due date and status of payment is retrieved, then the late fee notification is generated automatically without errors.

Multiple tenants are notified simultaneously about their upcoming rent payments and potential late fees.

Given there are multiple tenants with approaching due dates, when a notification is triggered, then all relevant tenants receive their individual notifications promptly and accurately.

Tenant clicks on the notification for more details regarding their payment and late fees to enhance understanding.

Given the tenant clicks on the notification, when they are directed to the payment portal, then they can view detailed information about their due amount, payment options, and late fee policy.

System must ensure that late fee notifications are sent at a specified time frame before the due date.

Given the set notification period (e.g., 5 days before payment due date), when the system clock triggers the alert, then notifications are sent within this specified timeframe consistently.

A tenant reports not receiving their late fee notification after a due date was missed.

Given the tenant reports an issue, when inquiring about the late fee notifications, then the system must log whether notifications were sent and provide confirmation status to address the tenant's concern.

Grace Period Notification

"As a tenant, I want to know when my grace period is ending so that I can pay my rent before I incur any late fees."

Description

Implement a grace period notification feature that informs tenants when they are nearing the end of their payment grace period. This will allow tenants a final reminder before a late fee is assessed, thereby giving them a chance to settle their outstanding payment without incurring additional charges. The notification will be sent through their preferred communication method, which can be specified in their account settings, ensuring that each tenant receives timely reminders based on their individual needs. This feature supports enhanced tenant experience by recognizing the grace period, thus promoting satisfaction and a positive landlord-tenant relationship while helping management to receive timely payments.

Acceptance Criteria

Grace Period Notification for Scheduled Payments

Given a tenant has an active account and has opted for notifications via email, when the payment grace period is set to expire in 3 days, then the tenant receives an email notification reminding them of the impending due date.

Multiple Communication Preferences

Given a tenant has specified multiple communication preferences (e.g., email, SMS, in-app notification), when the grace period notification is triggered, then the tenant receives notifications through all selected communication channels.

Customized Grace Period Notification Timing

Given a tenant can customize their notification settings, when a tenant sets their grace period notification to be sent 5 days before the end of the grace period, then the system sends the notification 5 days in advance as per their selection.

Language Preference for Notifications

Given a tenant has selected a preferred language for notifications, when the grace period notification is sent, then the notification is delivered in the tenant's chosen language.

Grace Period Status Tracking

Given a tenant wants to track their grace period status, when they access their account dashboard, then they should see an indicator of their current payment status and how many days are left in their grace period.

Grace Period Notification Confirmation

Given a tenant receives a grace period notification, when they acknowledge the notification, then their account should be updated to reflect that they have seen the reminder, enhancing communication tracking.

System Performance Under Load

Given multiple tenants are due for grace period notifications on the same day, when the grace period notification system processes these requests, then it should successfully send notifications to all tenants within a 5-minute timeframe without failures.

Late Fee Appeal Process

"As a tenant, I want to appeal my late fee if I have a valid reason, so that I can avoid unnecessary penalties during difficult times."

Description

Develop a Late Fee Appeal Process where tenants can submit requests to waive late fees under certain circumstances, such as financial hardship or an issue with rent processing. This system would provide a form within the tenant portal with clear guidelines on eligibility and documentation required for submission. Each request will automatically trigger a notification to property managers for review and action. Not only does this feature support tenant engagement and facilitate communication, but it also demonstrates the property management’s commitment to fair practices and consideration of tenants' individual situations, promoting good faith in landlord-tenant relations.

Acceptance Criteria

Late Fee Appeal Submission by Tenant

Given a tenant is logged into their account, when they navigate to the Late Fee Appeal section and complete the required form with valid information and documentation, then the appeal request is submitted successfully and a confirmation notification is sent to the tenant.

Property Manager Notification for Appeals

Given a late fee appeal has been submitted, when the property manager accesses their dashboard, then they should receive an alert indicating a new appeal requires their review and action to ensure timely responses to tenants.

Eligibility Guidelines Displayed to Tenants

Given the tenant is on the Late Fee Appeal submission page, when they view the eligibility section, then the guidelines must be clearly displayed including criteria such as financial hardship and required documentation for the appeal process.

Review Process for Late Fee Appeals

Given a late fee appeal is under review by a property manager, when the manager evaluates the appeal and decides to approve or deny it, then the status of the appeal must be updated in the system, and the tenant notified of the decision.

Documentation Submission for Appeals

Given a tenant is completing the Late Fee Appeal form, when they upload required documentation, then the system should validate the file type and size, only allowing accepted formats and sizes, ensuring compliance with submission guidelines.

Tracking Appeal Status by Tenants

Given a tenant has submitted an appeal, when they check their appeal status through the tenant portal, then the current status of their appeal (submitted, under review, approved, denied) should be clearly visible along with any comments from the property manager.

Late Fee Appeal System Performance Metrics

Given the Late Fee Appeal process has been in operation for a period, when the system performance is analyzed, then it should reveal metrics on average response time, number of appeals submitted, and approval rates to assess efficiency and tenant satisfaction.

Payment History Overview

"As a tenant, I want to see my payment history so that I can track my payments and understand any late fees that have been applied."

Description

Create a Payment History Overview section within the tenant portal that allows tenants to view their past payment history, including dates, amounts, and any late fees incurred. This will empower tenants with full transparency regarding their rent payments and encourage accountability by making it clear when payments were made on time versus when they incurred late fees. This data transparency can also facilitate better communication between tenants and property management regarding payment disputes. The integration will involve pulling data from the existing payment system and displaying it in a user-friendly manner.

Acceptance Criteria

User accesses the Payment History Overview section in the tenant portal to review their past payment records.

Given a tenant is logged into their account, when they navigate to the Payment History Overview, then they should see a list of all past payments, including dates, amounts, and any late fees incurred, presented in a clear and organized manner.

User seeks clarification on their payment record and interacts with the Payment History Overview to resolve a dispute with property management.

Given the tenant accesses the Payment History Overview, when they click on a specific payment entry, then they should see detailed information about that payment, including payment method and notes related to any late fees, if applicable.

The tenant wants to verify the accuracy of their payment history and identify any inconsistencies.

Given the tenant views their Payment History Overview, when they compare displayed payment records to their personal records, then they should be able to confirm that all records match with no discrepancies, ensuring the accuracy of the data presented.

The tenant's account shows a late fee which they believe is incorrect, and they use the Payment History Overview to rectify the issue.

Given the tenant sees a late fee in their Payment History Overview, when they inspect their payment dates, then they should be able to identify the exact payment that triggered the late fee and find documentation if available to contest it.

A new tenant logs in for the first time and is guided to the Payment History Overview to familiarize themselves with the system.

Given a new tenant logs into their account, when they access the Payment History Overview for the first time, then they should receive a brief tutorial or tooltips that explain how to interpret the data displayed, including payment dates and late fees.

Maintenance personnel want to check a tenant's payment history to confirm timely payments when responding to a service request.

Given the maintenance personnel are logged into the property management side of the system, when they access the tenant's Payment History Overview, then they should see a summary of payment behavior that accurately reflects the tenant's financial history, including any late payments that may be relevant to their service request.

Automated Payment Setup

"As a tenant, I want to set up automatic payments for my rent so that I never miss a payment and avoid late fees."

Description

Develop an Automated Payment Setup feature that allows tenants to set up recurring rent payments via their preferred payment method (credit card, debit card, or bank transfer). This feature aims to eliminate the risk of late fees by enabling tenants to schedule their payments in advance, thereby simplifying their payment process. An emphasis will be placed on making this setup easy and intuitive within the tenant portal, with clear instructions provided. Integration must ensure secure processing of payment information with compliance to relevant regulations. This functionality will greatly enhance user satisfaction and reduce the burden of administrative work related to late payments.

Acceptance Criteria

Tenant successfully sets up automated payments through the tenant portal

Given a tenant is logged into the tenant portal, when they navigate to the 'Automated Payments' section and enter their preferred payment method, set the amount, and choose the payment frequency, then they should see a confirmation message indicating that the automated payment has been successfully set up.

Tenant receives confirmation and details of the automated payment setup

Given a tenant has successfully set up an automated payment, when they check their email or notifications in the tenant portal, then they should receive a confirmation message containing the payment amount, frequency, and the next scheduled payment date.

Tenant modifies existing automated payment details

Given a tenant has an active automated payment setup, when they navigate to the 'Manage Payments' section, update their payment method or frequency, and confirm the changes, they should receive a success message and see the updated details in their payment overview.

Tenant cancels the automated payment setup

Given a tenant has an active automated payment setup, when they choose to cancel it from the management section and confirm the cancellation, then they should receive a cancellation confirmation message and see that the automated payment is no longer listed as active.

Automated payments are processed securely and compliant with regulations

Given an automated payment setup is in place, when the scheduled payment date arrives, the system should process the payment securely, logging success or failure according to compliance standards, ensuring no sensitive information is stored inappropriately.

System provides late fee alerts concerning upcoming payments

Given a tenant has set up automated payments, when a payment date is approaching, the system should automatically send a notification alert highlighting the payment due date, the amount, and the potential late fees if the payment is not successful

Multi-language Support for Notifications

"As a tenant who speaks a different language, I want to receive notifications in my preferred language so that I fully understand my payment obligations and avoid late fees."

Description

Introduce Multi-language Support for the late fee notifications and alerts to accommodate tenants who prefer their communication in a language other than English. This will enhance inclusivity and ensure that all tenants, regardless of language proficiency, can understand their payment obligations and the associated fees. The system would allow tenants to select their preferred language in their account settings, and all notification messages would then be sent in that chosen language. This adds value by improving tenant engagement and satisfaction and reducing potential misunderstandings regarding financial obligations.

Acceptance Criteria

Tenant selects their preferred language in account settings for receiving late fee notifications.

Given a tenant is logged into their account, when they navigate to account settings and select a preferred language from the dropdown menu, then their selection should be saved and used for all subsequent late fee notifications.

Late fee notifications are sent in the selected language of the tenant.

Given that the tenant has selected a language in their account settings, when a late fee notification is generated, then the notification should be sent in the selected language, ensuring accurate translations of all content.

System defaults to English if no preferred language is selected by the tenant.

Given a tenant has not selected a preferred language in their account settings, when a late fee notification is due, then the notification should default to English and be clearly communicated to the tenant.

Tenants can update their preferred language at any time in their account settings.

Given a tenant is logged into their account, when they choose to update their preferred language in account settings and save the changes, then all future late fee notifications should reflect the newly selected language immediately.

Confirmation of language preference is clearly communicated to the tenant upon selection.

Given a tenant has selected their preferred language in account settings, when the selection is saved, then a confirmation message should be displayed to the tenant, confirming the selected language for notifications.

Admin can view and manage tenants' language preferences for notifications.

Given an admin user is logged into the system, when they access the tenant management section, then they should be able to view and edit each tenant's selected language preference for late fee notifications.

Recurring Payment Setup Prompts

This feature gently prompts tenants to set up automated recurring payments during reminder notifications. By making it easy for tenants to establish this feature, property managers help reduce late payments while streamlining the payment process for tenants, allowing them to focus on their living experience instead of financial worries.

Requirements

Automated Recurring Payment Reminders

"As a tenant, I want to receive reminders to set up my automated payments so that I can avoid late fees and manage my finances better without worrying about missing payments."

Description

This requirement involves creating an automated reminder system that prompts tenants to set up their recurring payments during the billing cycle. The system should send notifications via email and mobile app alerts, reminding tenants to establish or verify their automatic payment settings. This will help reduce the incidence of late payments by ensuring that tenants are informed and encouraged to utilize the recurring payment setup, ultimately streamlining the payment process for both tenants and property managers. This feature integrates seamlessly with the ListTrust platform, leveraging existing notification systems, ensuring a cohesive user experience.

Acceptance Criteria

Automated Reminder Sent on Billing Cycle Start

Given the tenant's billing cycle starts, when the automated reminder system is activated, then an email and mobile app notification should be sent to the tenant at least 5 days before the payment due date.

Tenant Receives Reminder for Setting Up Payments

Given a tenant has not yet set up recurring payments, when the reminder notification is sent, then the notification must clearly prompt the tenant with a call to action to set up their automatic payment for hassle-free transactions.

Verification of Payment Setup Notification

Given a tenant has previously set up recurring payments, when the reminder notification is sent, then the notification should confirm the existing setup and provide an option for the tenant to verify or modify their payment details if needed.

Successful Notification Delivery Confirmation

Given a reminder is scheduled, when the system sends out notifications, then a delivery confirmation report should be generated, indicating whether the email and mobile app notifications were successfully delivered to the tenant.

Tenant Interaction with Reminder Notifications

Given a tenant receives an automated reminder, when they interact with the notification, then they should be directed to a user-friendly interface allowing them to set up or modify their recurring payment options seamlessly.

Analytics of Reminder Notifications Response Rate

Given the automated reminder notifications are sent, when analyzing the response rate, then at least 30% of tenants should report setting up their recurring payments following the notifications within one month.

Integration with Existing Notification Systems

Given that the automated reminder system is implemented, when notifications are sent, then they should integrate smoothly with existing ListTrust notification systems without causing any disruptions or errors.

User-Friendly Recurring Payment Interface

"As a tenant, I want a simple interface for setting up my recurring payments so that I can do this quickly and easily without confusion or technical issues."

Description

The implementation of a user-friendly interface for setting up recurring payments within the ListTrust platform is crucial. This interface should guide tenants through the process of selecting payment methods, frequency, and amounts in a straightforward manner. Enhancements like intuitive navigation, FAQs, and visual aids (e.g., step-by-step guides or videos) will empower users to navigate the recurring payment setup seamlessly. The simplified process encourages tenants to utilize this feature, ultimately leading to increased on-time payments, reduced administrative overhead for property managers, and enhanced tenant satisfaction.

Acceptance Criteria

Prompting Tenants during Payment Notifications

Given a tenant receives a payment reminder notification, when they view the notification, then they should see an option to set up recurring payments with clear instructions and visual aids.

User-Friendly Payment Method Selection

Given a tenant accesses the recurring payment setup interface, when they attempt to select a payment method, then they should have access to at least three different payment options (credit card, bank transfer, and digital wallet) clearly displayed.

Frequency and Amount Configuration

Given a tenant selects to set up recurring payments, when they reach the frequency and amount configuration step, then they should be able to choose from at least four different frequencies (weekly, bi-weekly, monthly, quarterly) and specify custom amounts.

Navigation and User Support Accessibility

Given a tenant is using the recurring payment setup interface, when they encounter any issues, then they should be able to access an FAQ section and a step-by-step guide easily from the interface.

Confirmation of Recurring Payment Setup

Given a tenant completes the recurring payment setup process, when they finish the setup, then they should receive a confirmation notification indicating that their recurring payment has been successfully established.

Visual Aids for Recurring Payments

Given a tenant engages with the recurring payment setup interface, when they are guided through the setup process, then they should see visual aids (such as diagrams or videos) at each key step to enhance understanding.

Feedback Mechanism for User Experience

Given a tenant utilizes the recurring payment setup feature, when they complete the process, then they should be prompted to provide feedback on the usability of the interface for continuous improvement.

Payment Analytics Dashboard

"As a property manager, I want access to payment analytics so that I can understand tenant behavior regarding payments and enhance my communication strategies for better tenant engagement."

Description

This requirement focuses on creating an analytics dashboard for property managers that tracks tenant engagement with the recurring payment setup feature. Metrics to be included are the number of tenants opting into automated payments, payment timeliness, and frequency of reminder notifications sent. This dashboard will give property managers valuable insights on tenant payment behavior and help identify areas for improvement in communication and payment processes. By enabling property managers to make data-driven decisions, this feature enhances the overall financial health of the property management process and improves tenant relationships.

Acceptance Criteria

Dashboard loads successfully for property managers when accessed from their login on the ListTrust platform.

Given the property manager is logged into the ListTrust platform, When they navigate to the Payment Analytics Dashboard, Then the dashboard should load within 3 seconds and display all relevant metrics without errors.

Metrics displayed on the Payment Analytics Dashboard accurately reflect the current data for tenant payment behavior.

Given the property manager views the Payment Analytics Dashboard, When they compare the metrics displayed, Then the metrics for automated payment sign-ups, payment timeliness, and reminder notifications sent should match the actual data from the database for the current month.

Property managers receive actionable insights from the Payment Analytics Dashboard regarding tenant payment behavior.

Given the property manager has accessed the Payment Analytics Dashboard, When they analyze the trends in tenant payment behavior over the last 3 months, Then they should be able to identify at least two areas for improvement based on the displayed data.

Dashboard provides visual aids that enhance understanding of tenant payment analytics.

Given the property manager is viewing the Payment Analytics Dashboard, When they look at the graphs and charts, Then the visual representations (e.g., pie charts, bar graphs) should clearly illustrate trends in tenant payment behavior and be easy to interpret within 5 seconds of viewing.

The Payment Analytics Dashboard allows exporting of data for further analysis by property managers.

Given the property manager is viewing the Payment Analytics Dashboard, When they click the 'Export' button, Then the data should be downloadable in both CSV and PDF formats without any data loss.

Property managers can filter the displayed metrics based on time frames and tenant categories.

Given the property manager is viewing the Payment Analytics Dashboard, When they apply filters for specific time frames and tenant categories, Then only relevant metrics should be displayed, and total counts should update accordingly in real-time.

The system sends alerts or notifications to property managers about significant changes in payment behaviors.

Given the property manager is using the Payment Analytics Dashboard, When there is a significant drop in timely payments by more than 20% in a month, Then the system should automatically send a notification to the property manager’s email and in-app notifications should also be displayed.

Customizable Payment Notifications

"As a property manager, I want to customize payment notifications for my tenants so that I can cater the communication based on their preferences and improve timely payments."

Description

This feature entails providing property managers with the ability to customize the content and timing of payment notifications sent to tenants. Managers can choose to modify the messages within the reminders, select different notification times, or alter the frequency of notifications based on tenant needs. By allowing flexibility in how tenants are kept informed regarding their payment setup, property managers can cater to diverse tenant preferences, thereby increasing the likelihood of tenants engaging with the recurring payment feature and ensuring timely payments.

Acceptance Criteria

Customizing Notification Content for Payment Reminders

Given a property manager is logged into ListTrust, When they navigate to the payment notification settings, Then they can edit the message content of the payment reminders sent to tenants, and save those changes successfully.

Selecting Notification Timing for Payment Reminders

Given a property manager is on the notification settings page, When they choose a specific day and time for payment reminders from a dropdown menu, Then the selected timing is saved and reflected in the notification schedule for all tenants.

Altering Frequency of Payment Notifications

Given a property manager wants to adjust the frequency of payment reminders for tenants, When they select a frequency option (e.g., weekly, bi-weekly, monthly) and confirm the changes, Then all tenants receive reminders according to the new frequency setting.

Testing Custom Notifications with Tenants

Given a property manager has set up custom payment notifications, When a payment reminder is sent prior to the due date, Then the message received by tenants matches the custom content created by the property manager.

Ensuring Tenant Feedback on Notification Experience

Given a tenant receives customized payment notifications, When they provide feedback on their notification experience through the ListTrust platform, Then the feedback mechanism is functional and captures their inputs accurately.

Monitoring Engagement with Payment Notifications

Given a property manager has activated the customizable payment notifications, When they check analytics on tenant engagement, Then they can see an increase in the percentage of tenants opting for recurring payments after receiving customized reminders.

Access Control for Notification Settings

Given a property manager is logged into ListTrust, When they try to access payment notification settings, Then only users with appropriate permissions can customize these notifications.

Multi-Payment Method Support

"As a tenant, I want to choose from various payment methods for my recurring payments so that I can use the option that is most convenient and accessible for me."

Description

Implementing support for multiple payment methods within the recurring payment setup is essential for maximizing tenant participation. This requirement includes enabling options like credit cards, direct bank transfers, and third-party payment services (e.g., PayPal, Venmo). By accommodating varied tenant preferences for payment, property managers will likely see an increase in the number of tenants choosing to set up automated payments, as this flexibility reduces barriers to entry and enhances the overall usability of the payment system.

Acceptance Criteria

Tenant initiates recurring payment setup via the ListTrust platform.

Given a tenant is logged into the ListTrust platform, When the tenant navigates to the payment setup section and selects 'Set up Recurring Payments', Then the system should display options for at least three different payment methods (credit card, direct bank transfer, third-party payment services).

A tenant selects a payment method for recurring payments.

Given the tenant is on the recurring payment setup page, When the tenant selects a payment method (e.g., credit card), Then the system should prompt the tenant to enter the required details (card number, expiration date, CVV) and successfully validate the information before proceeding.

System notification upon successful setup of recurring payment.

Given a tenant has completed setting up recurring payments, When the payment setup is successful, Then the tenant should receive a confirmation notification via email and in-app alert confirming that their recurring payment has been activated and providing details on the next payment date.

Multiple payment methods are displayed correctly for tenants.

Given a tenant is accessing the recurring payment setup page, When the tenant views the available payment methods, Then the system should correctly display options for credit cards, direct bank transfers, and at least two third-party payment services (e.g., PayPal, Venmo) without errors.

System handles validation errors for payment method input.

Given a tenant is on the payment method entry form, When the tenant inputs incorrect or incomplete payment details and submits, Then the system should display appropriate error messages guiding the tenant to correct the issues before resubmission.

Tenant can edit or cancel recurring payment setups.

Given a tenant has an active recurring payment setup, When the tenant navigates to the payment management section and selects an existing payment setup, Then the system should allow the tenant to edit or cancel the setup, and confirm any changes made through notification.

Data encryption for payment information.

Given a tenant enters payment information during the setup process, When the details are submitted, Then the system must ensure that all sensitive payment information is encrypted and securely stored, complying with established security standards (e.g., PCI DSS).

Payment Milestone Notifications

Tenants are informed about critical payment milestones, such as reminders for when their next rent is due and alerts for any upcoming changes in payment amounts (e.g., lease increases). This feature ensures transparency in rent obligations and allows tenants to plan their budgets effectively, leading to a more positive rental experience.

Requirements

Automated Payment Reminders

"As a tenant, I want to receive automatic reminders for my rent due dates so that I can better manage my payments and avoid late fees."

Description

This requirement involves the implementation of automated notifications for tenants reminding them of upcoming rent due dates, ensuring they are always aware of their financial obligations. By providing timely alerts, this feature enhances tenant engagement, reduces late payments, and fosters better budgeting practices among tenants. It integrates seamlessly with the existing dashboard, making it easy for property managers to set up reminders and adjust them as necessary. The goal is to create a transparent billing process that supports tenants’ financial planning and improves their overall rental experience.

Acceptance Criteria

Automated payment reminder is triggered 5 days before the due date to alert tenants of their upcoming rent payment.

Given a tenant's lease agreement with a defined rent due date, When the date is 5 days prior to the due date, Then the system sends an automated notification to the tenant's registered email and phone number about the upcoming rent payment.

Tenants receive an alert in case of any changes to their payment amount (e.g., a lease increase) at least 30 days before the change takes effect.

Given a lease agreement with a defined payment increase, When the scheduled notification date is reached 30 days prior to the change, Then the system sends an automated notification to the tenant regarding the new payment amount and effective date.

Property managers can customize the reminder settings for different tenants based on their individual payment cycles.

Given a tenant's individual payment cycle settings, When the property manager configures the reminder settings, Then the system should save and apply these settings for that tenant, ensuring reminders are sent according to their specific schedule.

The system logs all sent notifications for auditing and tracking purposes.

Given that a notification is sent to a tenant, When the notification is dispatched, Then the system logs the notification details including tenant ID, message content, timestamp, and delivery method (email/SMS) in a secure database.

Tenants can confirm receipt of the payment reminder through a clickable link that leads to their payment portal.

Given a sent payment reminder notification, When the tenant clicks on the confirmation link in the email or SMS, Then the system redirects the tenant to the payment portal, and records confirmation of receipt in the notification log.

Property managers receive analytics on reminder effectiveness, including open rates and click-through rates on payment confirmations.

Given that payment reminders are sent, When the analytics report is generated, Then the system should display metrics including the number of reminders sent, open rates, click-through rates, and tenant feedback on reminders.

Notifications are available in multiple languages to accommodate diverse tenants.

Given a tenant's language preference recorded in their profile, When a notification is generated, Then the system sends the notification in the tenant's preferred language as specified in their profile settings.

Dynamic Payment Adjustment Alerts

"As a tenant, I want to be notified of any changes to my rent amount so that I can budget appropriately and plan for future payments."

Description

This requirement entails the development of a notification system that informs tenants of any changes to their payment amounts, such as rent increases due to lease renewals or other adjustments. By keeping tenants informed of these changes, ListTrust not only promotes transparency in the rental process but also supports tenants in making informed financial decisions. The implementation will involve creating a user-friendly interface for property managers to input and adjust payment changes, with automatic notifications sent to affected tenants to ensure they have time to plan accordingly.

Acceptance Criteria

Dynamic Payment Adjustment Notification for Rent Increase

Given a tenant is nearing the end of their lease term, when the property manager increases the rent amount, then the tenant should receive a notification 30 days prior to the new payment amount taking effect, detailing the increase and the effective date.

Notification Configuration by Property Managers

Given a property manager is logged into the ListTrust platform, when they navigate to the payment adjustments section and input a new payment amount, then they should be able to set a notification schedule for tenants, which reflects accurately in the tenant's notification settings.

Tenant Receipt of Payment Adjustment Notification

Given a tenant has received a notification about a dynamic payment adjustment, when the tenant opens their ListTrust app, then they should see the notification prominently displayed on their dashboard with clear details of the adjustment.

Multiple Notifications for Different Payment Adjustments

Given a tenant has multiple rent adjustments due to different reasons (e.g., lease renewal and maintenance fees), when those adjustments are set by the property manager, then the tenant should receive separate notifications for each adjustment with relevant details.

Failure Handling for Notification Sending

Given a payment adjustment notification is triggered, when the notification fails to send due to a connectivity issue, then the system should log the error and automatically attempt to resend the notification after a specified interval.

Audit Trail of Notification History

Given a property manager wants to review past notifications sent to tenants regarding payment adjustments, when they access the notification history section, then they should see a complete log of all notifications sent, including dates, times, and tenant responses.

Tenant Acknowledgement of Notification

Given a tenant receives a payment adjustment notification, when they view the notification in the ListTrust app, then they should have the option to acknowledge receipt, which is logged in the system for future reference.

Custom Notification Preferences

"As a tenant, I want to customize how I receive payment notifications so that I can choose the method that works best for me."

Description

This requirement focuses on allowing tenants to set their notification preferences regarding payment reminders and adjustments. Tenants will be able to choose how they wish to receive notifications – via email, SMS, or through the ListTrust app – as well as how far in advance they want to be notified. This customization will enhance user satisfaction and increase the likelihood that tenants will engage with these notifications. By integrating this feature into the profile settings, we allow greater personalization and ensure that tenants receive information in the format they find most convenient.

Acceptance Criteria

Tenants set their preferred notification method for rent payment reminders in their profile settings.

Given a logged-in tenant, when they navigate to the notification preferences section, then they should be able to select between email, SMS, and app notifications.

Tenants select the advance notice time for payment due notifications.

Given a tenant is in the notification preferences section, when they choose a notification advance time, then their selection should be saved and reflected in their profile settings.

Tenants receive a payment due notification through their selected method (email, SMS, app) one day before the rent is due.

Given a tenant has set their notification preference, when the rent due date is one day away, then the system should send a notification through the selected method to the tenant.

Tenants receive a notification if the rent amount changes due to a lease increase after they have set their notification preferences.

Given a tenant has opted in for notifications, when there is a change in the rent amount, then the tenant should receive a notification via their selected method informing them of the change.

Tenants view their current notification preferences on the dashboard.

Given a tenant is on their dashboard, when they check the notification preferences section, then it should display their current selected methods and advance notice times clearly.

Tenants can modify their existing notification preferences without issues.

Given a logged-in tenant, when they change their notification preferences and save the changes, then the preferences should update accordingly without errors.

Tenants are informed of a successful change in their notification preferences through a confirmation message.

Given a tenant has successfully updated their notification preferences, when they save the changes, then they should receive a confirmation message indicating the update was successful.

Monthly Payment Summary Reports

"As a tenant, I want a monthly summary of my rent payments so that I can keep track of what I have paid and what is coming due in the next month."

Description

This requirement includes creating a feature that generates monthly payment summaries for tenants. These summaries will provide an overview of rent payments, including due dates, amounts paid, upcoming payment reminders, and any changes in payment amounts. This will serve as a valuable resource for tenants to track their spending and maintain an accurate financial record. Integrating this feature within the existing dashboard will allow property managers to provide these reports easily, fostering transparency and accountability in the tenant-landlord relationship.

Acceptance Criteria

Generating Monthly Payment Summary Reports for Tenants.

Given a tenant has made payments during the month, when the property manager accesses the dashboard and selects 'Generate Monthly Payment Summary', then the system should display a report containing the tenant’s payment history for the month, including due dates, amounts paid, and upcoming payment reminders.

Email Notifications for Monthly Payment Summaries.

Given a tenant is registered with an email address on the platform, when a monthly payment summary report is generated, then the system should automatically send an email to the tenant containing the summary report in PDF format.

Viewing Monthly Payment Summaries in Tenant Dashboard.

Given a tenant logs into their dashboard, when they navigate to the 'Payment Summary' section, then they should be able to view all generated monthly payment summaries with options to download or print each report.

Handling Changes to Payment Amounts within Summary Reports.

Given there have been changes to the payment amounts (e.g., lease increases), when the monthly payment summary is generated, then the report should clearly highlight any changes in payment amounts for the next rental cycle as well as provide historical context for previous payments.

Filtering Payment Summaries by Date Range.

Given a tenant wants to view their payment history, when they select a custom date range filter in the 'Payment Summary' section, then the system should display only the summaries that fall within the selected date range.

Mobile Compatibility of Monthly Payment Summaries.

Given a tenant accesses the ListTrust application via a mobile device, when they view their monthly payment summaries, then the report should be legible and fully functional, ensuring that all features present on the desktop version are available on mobile.

Feedback Mechanism on Payment Summaries.

Given a tenant has reviewed their monthly payment summary, when they select the feedback option on the report, then the system should allow them to submit comments or questions regarding their payment history or summary report functionality.

Multi-Channel Notification Support

"As a tenant, I want to receive payment milestone notifications through my preferred communication method so that I never miss important alerts regarding my rent."

Description

This requirement focuses on ensuring that notifications about payment milestones can be sent through multiple channels, such as email, push notifications, and texts. This enhances the likelihood of tenants receiving important alerts promptly and ensures they have options that suit their preferences. Integrating these multiple communication methods into the existing framework will help maximize user engagement and improve the overall user experience while maintaining compliance with legal regulations regarding tenant notifications.

Acceptance Criteria

Notification Preferences Management

Given a tenant has logged into their account, when they access the notification preferences, then they can select their preferred channels for receiving payment milestone notifications (email, push notifications, text).

Timely Notification Delivery

Given a payment milestone is approaching, when notifications are sent out, then all selected channels for each tenant should deliver the notification within 5 minutes of being scheduled.

Compliance with Legal Regulations

Given the notifications are sent to tenants, when reviewing the notification logs, then each notification must include necessary compliance information according to legal regulations regarding tenant notifications.

Multi-Channel Notification Functionality

Given a payment milestone is due, when a tenant's preferred channels are used to send notifications, then notifications should be concurrently sent via email, push notifications, and text as selected by the tenant.

User Engagement Metrics Tracking

Given the payment milestone notifications are implemented, when analyzing user engagement, then there should be an increase in the percentage of tenants acknowledging receipt of notifications (tracked via clicks or interactions) by at least 30% within the first month after deployment.

Failed Notification Handling

Given a notification fails to deliver to a tenant's selected channel, when the system detects the failure, then it should log the error and attempt to resend the notification through an alternate channel within 10 minutes.

Integration with Calendar Apps

"As a tenant, I want to sync my payment deadlines with my calendar app so that I can keep all my important dates organized in one place."

Description

This requirement involves enabling tenants to sync their payment milestones with their personal calendar applications, such as Google Calendar or Outlook. By providing this integration, tenants can manage their schedules more effectively and reduce the risk of missing rent payment deadlines. This feature would involve developing an API that allows tenants to add events directly to their calendars, ensuring they have all important dates in one place, thereby enhancing their user experience and reinforcing responsible financial management practices.

Acceptance Criteria

Integration of Payment Milestone Notifications with Google Calendar

Given that the tenant has subscribed to payment milestone notifications, when the next rent payment date is added to their Google Calendar, then the event should appear with a title indicating it is a rent payment due date, the correct date and time, and a reminder notification set for one day before the due date.

Integration with Outlook Calendar for Payment Milestones

Given that the tenant is using Outlook Calendar, when a payment milestone notification is triggered, then the system should successfully create an entry that reflects the payment due date and includes the proper details such as location (if applicable) and notes about the payment.

Syncing Payment Milestones Across Multiple Calendar Apps

Given that the tenant has integrations set up with multiple calendar applications, when a payment milestone is modified in ListTrust, then the change should propagate to all linked calendar applications without data loss or duplication.

Notification of Payment Milestone Addition

Given that the tenant has successfully integrated their calendar app with ListTrust, when the API creates a new event for a payment milestone, then the tenant should receive a confirmation notification within the ListTrust platform indicating that the event has been successfully added to their calendar.

Testing for API Response Time for Calendar Sync

Given that a tenant triggers a sync to add a payment milestone to their calendar app, then the API should respond with a successful confirmation within 2 seconds, compliant with predefined performance standards.

User Experience for Setting Up Calendar Integration

Given that the tenant accesses the calendar integration feature in ListTrust, when following the setup prompts to link their calendar, then they should be able to complete the integration in under 5 minutes, with clear guidance available throughout the process.

Feedback Integration for Reminders

This innovative feature allows tenants to provide feedback on the effectiveness and timing of their payment reminders directly through the notification itself. By collecting this data, property managers can continuously refine the reminder system, ensuring it meets tenant needs and fosters a proactive approach to engagement.

Requirements

Feedback Collection Mechanism

"As a tenant, I want to provide feedback on my payment reminders directly within the notification so that I can communicate my experience and help improve the reminder system."

Description

The feedback collection mechanism allows tenants to provide feedback on payment reminder notifications directly within the notification interface. This functionality is crucial as it fosters a responsive communication channel between tenants and property managers. By integrating a user-friendly feedback form within the reminder notifications, tenants can easily articulate their opinions on the effectiveness and timing of reminders, which will be invaluable for property managers seeking to enhance the reminder system. The implementation of this feature is expected to improve tenant satisfaction and increase engagement by demonstrating responsiveness to tenant needs. Moreover, the feedback data will be aggregated and analyzed to continually refine and optimize the reminder system’s effectiveness, aligning it with tenant preferences and usage patterns.

Acceptance Criteria

Use Case for Tenant Feedback Submission for Payment Reminders

Given a tenant receives a payment reminder notification, when they click on the feedback option, then a feedback form should appear allowing the tenant to rate the effectiveness of the reminder and provide optional comments.

Verification of Feedback Submission Process

Given the tenant has filled out the feedback form, when they click the submit button, then the feedback should be successfully recorded in the system and be retrievable by property managers.

User Experience Testing for Feedback Form Accessibility

Given a tenant accesses their payment reminder notification, when they review the feedback form, then the form should be user-friendly with clear instructions, and the submission process should take no longer than 2 minutes to complete.

Data Aggregation and Analysis of Feedback

Given multiple tenants have submitted feedback on payment reminders, when property managers access the feedback reports, then the system should clearly present aggregated data capturing ratings and comments, allowing for insights on reminder effectiveness.

Integration of Feedback Mechanism into Existing Notification System

Given the feedback mechanism is implemented, when a payment reminder is sent out, then every reminder should include a functional feedback option that is consistently formatted and visually integrated into the design of the notification.

Automatic Updates to Reminder System Based on Feedback

Given collected feedback indicates a consistent pattern of dissatisfaction with reminder timing, when property managers review the feedback, then the system should enable them to adjust reminder settings automatically based on predefined rules derived from tenant feedback.

Testing Feedback Notification on Different Devices

Given the feedback collection mechanism is deployed, when tenants access their payment reminder notification on various devices (desktop, tablet, mobile), then the feedback form should display correctly and function without errors across all platforms.

Automated Feedback Analysis

"As a property manager, I want to analyze tenant feedback on payment reminders automatically so that I can quickly identify areas for improvement and optimize the reminder process."

Description

The automated feedback analysis requirement involves creating a system that processes and interprets the feedback collected from tenants regarding payment reminders. By implementing natural language processing (NLP) and data analytics, this system will categorize feedback into actionable insights, helping property managers understand trends in tenant responses. Additionally, the system will facilitate the identification of common issues and concerns, which can be addressed to enhance the reminder experience. This capability will not only aid property managers in making informed decisions about reminder adjustments but also contribute to higher levels of tenant satisfaction and retention. The integration of this analysis feature into ListTrust will ensure that the platform continually evolves based on direct tenant input.

Acceptance Criteria

Automated feedback collection process for tenant payment reminders.

Given the tenant receives a payment reminder, when they provide feedback through the notification, then the feedback should be automatically recorded in the system without needing additional input from the tenant.

Processing and analyzing tenant feedback on payment reminders.

Given feedback is collected from tenants, when the automated feedback analysis system processes the data, then it should categorize feedback into defined categories such as 'Timeliness', 'Clarity', and 'Frequency'.

Generating actionable insights from analyzed feedback.

Given categorized feedback data is available, when property managers access the insights dashboard, then it should display trends and actionable insights over the past month regarding tenant responses to payment reminders.

Identifying common issues in tenant feedback.

Given the automated feedback analysis is complete, when the system identifies issues that are mentioned more than three times, then it should flag these issues for review by property managers.

Testing the natural language processing capabilities in feedback analysis.

Given feedback that contains varied expressions of similar sentiment, when the NLP system analyzes this feedback, then it should accurately group similar sentiments together with an accuracy of at least 85%.

Creating a user-friendly interface for property managers to review feedback data.

Given the feedback analysis is complete, when property managers navigate to the feedback section of the dashboard, then they should be able to view feedback summaries and trends in a clear and intuitive format.

Customizable Reminder Templates

"As a property manager, I want to customize payment reminder templates so that I can tailor the messages to resonate better with my tenants and improve engagement."

Description

This requirement centers around the development of customizable reminder templates that property managers can tailor to meet their tenants' unique preferences. By offering various message formats, tones, and schedules, this feature aims to enhance tenant engagement by allowing property managers to create reminders that resonate with specific tenant demographics or individual needs. The customizable templates will include options for personalization, such as tenant names and specific payment details, ensuring messages feel personal and relevant. This capability will empower property managers to foster a more personalized experience for tenants, ultimately leading to improved payment compliance and enhanced landlord-tenant relationships.

Acceptance Criteria

Tenant customizes reminder templates for upcoming rent payments.

Given a tenant has access to their profile settings, when they select the reminder template option and customize the message with their name and payment details, then the template should be successfully saved and displayed in their notification preferences.

Property manager selects a reminder template for a specific tenant demographic.

Given a property manager is logged into the dashboard, when they navigate to the reminder settings and choose a template from the available list that matches a tenant demographic, then the selected template should be applied to all relevant tenant reminders automatically.

Tenant receives a personalized payment reminder based on their selected template.

Given a tenant has opted for specific reminder preferences, when the scheduled payment reminder is sent, then the reminder should include the tenant's name, personalized message, and payment details as per the customized template.

Property manager assesses feedback on reminder effectiveness.

Given a property manager has access to tenant feedback data, when they review the collected feedback on reminder timing and effectiveness, then they should be able to analyze the feedback trends and make adjustments to the reminder templates accordingly.

Tenant updates their reminder preferences using the dashboard.

Given a tenant is logged into their account, when they navigate to the reminder settings page and adjust the timing or format of their reminder, then the changes should be saved and applied to the upcoming reminders.

System logs all changes made to reminder templates.

Given a property manager edits a reminder template, when the changes are saved, then the system should log the date, time, and details of the changes for audit purposes.

Feedback Reporting Dashboard

"As a property manager, I want a feedback reporting dashboard so that I can easily visualize tenant feedback and make informed adjustments to my payment reminder strategy."

Description

The feedback reporting dashboard is an essential requirement that provides property managers with a comprehensive overview of tenant feedback on payment reminders. This dashboard will visualize data trends, highlight key performance indicators, and display actionable insights derived from tenant feedback. By offering an intuitive and interactive interface, property managers will be able to quickly assess satisfaction levels, analyze feedback history, and make data-driven decisions regarding payment reminder strategies. This tool is crucial for continuous improvement processes within the ListTrust platform, as it enables proactive management changes based on tenant responses and preferences.

Acceptance Criteria

Tenant submits feedback on payment reminders through the notification interface after receiving a payment reminder for their rent.

Given that a tenant receives a payment reminder, when they submit feedback through the notification, then the feedback should be successfully recorded in the feedback reporting dashboard.

Property manager accesses the feedback reporting dashboard to review tenant feedback regarding payment reminders.

Given that the feedback reporting dashboard is accessed, when the property manager views the feedback section, then they should see a visual representation of feedback submissions, including satisfaction ratings and common comments.

Property manager filters the feedback data by timeframe to analyze trends in tenant responses.

Given that the feedback reporting dashboard is opened, when the property manager selects a specific date range for the feedback data, then the dashboard should update to reflect feedback only from that selected timeframe.

Property manager identifies areas for improvement based on data trends displayed in the dashboard.

Given that the feedback reporting dashboard shows data trends, when the property manager reviews the highlighted key performance indicators, then actionable insights for improving payment reminders should be highlighted.

Feedback reporting dashboard is used during a team meeting to discuss tenant engagement strategies.

Given that the feedback reporting dashboard is displayed during a meeting, when team members discuss strategies to enhance tenant engagement, then the dashboard must provide real-time analytics and historical feedback for informed decision-making.

Property manager generates a report based on tenant feedback collected over a specified quarter.

Given that a report generation option is available in the dashboard, when the property manager selects the quarterly report generation, then a downloadable report should be produced, summarizing feedback with charts and key insights.

Dashboard ensures data privacy and complies with data protection regulations.

Given that tenant feedback is collected and stored, when data retention policies are applied, then tenant feedback data should only be accessible to authorized property managers in compliance with data protection regulations such as GDPR.

Real-time Notification Insights

"As a property manager, I want real-time insights on payment reminder notifications so that I can quickly assess their effectiveness and make adjustments based on tenant engagement."

Description

The real-time notification insights requirement involves building a feature that allows property managers to monitor the effectiveness of payment reminders in real-time. This functionality will provide immediate access to key metrics such as open rates, response rates, and feedback ratings shortly after reminders are sent. By equipping property managers with this live data, they can promptly adjust sending strategies and messaging if needed, leading to enhanced engagement and responsiveness to tenant needs. This requirement will not only aid in optimizing communication strategies but also foster a culture of continuous improvement within property management practices.

Acceptance Criteria

Real-time Monitoring of Payment Reminder Effectiveness

Given that a payment reminder has been sent to a tenant, When the property manager checks the notification insights, Then they should be able to view real-time metrics including open rates, response rates, and feedback ratings within 5 minutes of sending the reminder.

Response Rate Tracking for Reminders

Given that a tenant has received a payment reminder, When the property manager reviews the notification insight dashboard, Then they should see a percentage of tenants who responded to the reminder within the last 24 hours, with clear visualization graphs provided.

Feedback Collection Through Notifications

Given that a payment reminder notification includes an option for tenant feedback, When a tenant submits feedback on the effectiveness of the reminder, Then the property manager should be able to view that feedback in the insights dashboard immediately after submission.

Alerts for Low Engagement Metrics

Given that the real-time notification insights feature is active, When the open rate of payment reminders falls below 30%, Then the property manager should receive an automated alert notifying them of the low engagement.

Data Export Functionality for Insights

Given that the property manager wants to analyze payment reminder effectiveness over time, When they access the insights dashboard, Then they should have the option to export the data in CSV format for further analysis.

Real-time Performance Dashboard for Tenant Engagement

Given that payment reminders are being sent regularly, When the property manager accesses the performance dashboard, Then they should see a summary of engagement metrics displayed in real-time, including trends over the past week.

Customization of Insight Notifications

Given that the property manager requires tailored insights, When they adjust their notification settings, Then they should be able to customize which metrics are reported and how frequently they receive those insights.

Integration with Payment Platforms

"As a tenant, I want to be able to make payments directly from my reminder notifications so that I can easily complete transactions without navigating multiple platforms."

Description

Integration with payment platforms is a key requirement that allows payment reminders to be linked seamlessly with various online payment systems used by tenants. This integration will enable tenants to access payment links directly within their reminders, streamlining the payment process and reducing the likelihood of late payments. By ensuring compatibility with popular payment gateways, this requirement facilitates a more efficient transactional experience for tenants, ultimately driving higher compliance rates. Additionally, this interconnectivity improves the overall user experience by diminishing friction during the payment process, which aligns with ListTrust's mission of enhancing tenant engagement and satisfaction.

Acceptance Criteria

Integration of Payment Platforms for Seamless Tenant Reminders

Given a tenant receives a payment reminder notification, when they click the payment link, then they should be directed to their respective payment platform without any delay or errors.

Feedback Mechanism in Payment Reminder Notifications

Given a payment reminder includes a feedback option, when the tenant provides feedback, then the response should be logged in the system for property managers to review and analyze.

Compatibility Check with Popular Payment Gateways

Given that the system integrates with payment platforms, when property managers configure the settings, then the system should display a list of compatible payment gateways for selection.

User Experience Assessment of Payment Process

Given that a tenant completes a payment through the reminder link, when they finish the transaction, then they should receive a confirmation of payment via email and in-app notification.

Data Analytics on Reminder Effectiveness

Given that feedback is collected from tenants, when the property manager reviews the analytics dashboard, then they should see metrics on reminder effectiveness and tenant satisfaction ratings.

Notifications for Failed Payment Attempts

Given a tenant's payment fails, when they check their notifications, then they should receive an alert highlighting the failure and providing instructions for retrying the payment.

Multilingual Support for Payment Reminders

Given that the tenant's preferred language is set in their profile, when a payment reminder is generated, then the reminder should be sent in the tenant's preferred language without errors in formatting.

Sustainability Scorecard

An interactive dashboard that displays a personalized sustainability score for each tenant based on their eco-friendly practices, such as energy consumption, recycling habits, and participation in green initiatives. This feature motivates tenants to improve their scores by providing insights into their environmental impact and encourages a friendly competition among residents to foster a sustainable community.

Requirements

Sustainability Metrics Collection

"As a property manager, I want to track the sustainability practices of my tenants so that I can encourage them to adopt eco-friendly behaviors and foster a green community."

Description

This requirement involves developing a system to collect and analyze data on tenants’ eco-friendly practices, such as energy usage, recycling behaviors, and involvement in sustainable initiatives. The data collection will utilize smart metering devices, surveys, and tenant feedback to generate a comprehensive understanding of each tenant's sustainability efforts. By having access to detailed metrics, tenants will be more motivated to engage in green practices, leading to a more environmentally conscious community. This feature integrates seamlessly into the ListTrust platform, building on existing tenant engagement processes and promoting a culture of sustainability.

Acceptance Criteria

Data Collection from Smart Meters

Given smart meters installed in tenant units, when tenants use electricity, then the system should automatically capture and log their energy consumption data.

Tenant Engagement through Surveys

Given a tenant has been notified about the sustainability scorecard feature, when they complete the sustainability survey, then their responses should be accurately reflected in their individual scores within the platform.

Recycling Habits Reporting

Given tenants have reported their recycling behaviors through the app, when the data is analyzed, then the system should display their recycling contributions towards their sustainability score accurately on the dashboard.

Integration with Existing Systems

Given the Sustainability Metrics Collection system is integrated with ListTrust, when data is collected from various sources, then the data should seamlessly update tenants' profiles without any data loss.

User-friendly Dashboard Display

Given a tenant views their sustainability score, when they log into the dashboard, then it should clearly visualize their score and provide insights on how to improve.

Competition Tracking Among Tenants

Given multiple tenants are engaged in the sustainability competition, when they check the leaderboard, then it should accurately display their rankings based on sustainability scores.

Feedback Mechanism

Given the sustainability metrics are accessible, when tenants provide feedback on their experience, then the feedback should be stored and easily retrievable for analysis to inform future improvements.

Personalized Sustainability Dashboard

"As a tenant, I want to view my sustainability score and how I compare with my neighbors so that I can identify areas where I can improve and contribute positively to the community."

Description

This requirement focuses on creating a user-friendly dashboard that displays each tenant’s personalized sustainability score based on collected eco-friendly practice metrics. The dashboard will visually represent energy consumption, recycling habits, and participation in green initiatives, providing tenants with an engaging overview of their environmental impact. It will utilize charts and graphs to communicate performance effectively. The dashboard serves as a motivational tool, helping tenants understand their score and providing insights for improvement. This feature aligns with ListTrust’s goal of enhancing tenant engagement and promoting sustainable living practices.

Acceptance Criteria

Tenant accesses the personalized sustainability dashboard for the first time to view their sustainability score and related eco-friendly practices metrics.

Given the tenant has logged into the ListTrust platform, when they navigate to the sustainability dashboard, then they should see their personalized sustainability score along with visual representations (charts/graphs) of their energy consumption, recycling habits, and participation in green initiatives.

Tenant updates their recycling habits and wants to see the immediate impact on their sustainability score.

Given the tenant updates their recycling input in the dashboard, when they save the changes, then their sustainability score should recalculate automatically and reflect the new value instantaneously with updated visual graphs.

A property manager uses the dashboard to analyze average sustainability scores across different tenants to identify patterns and areas needing improvement.

Given the property manager has access to the sustainability dashboard, when they select the option to view average scores by unit or building, then the system should display an aggregated view of all tenants' scores with comparison charts highlighting the highest and lowest performers.

Tenant views educational tips and resources available in the dashboard to improve their sustainability practices.

Given the tenant is on their sustainability dashboard, when they look for improvement suggestions, then they should see a dedicated section listing actionable tips and available resources in a user-friendly format.

A tenant receives monthly reminders to check their sustainability score and tips for improvement.

Given the tenant has opted in for notifications, when the monthly reminder is sent, then they should receive an email or notification prompting them to check their sustainability dashboard, including a summary of their current score and suggested actions.

Tenant shares their sustainability score on social media directly from the dashboard for friendly competition among residents.

Given the tenant is viewing their sustainability score, when they click the 'Share' button, then the system should enable sharing the score on social media platforms with a pre-populated message and relevant links back to the ListTrust platform.

Investor or stakeholder reviews tenant engagement metrics related to the sustainability dashboard.

Given an investor or stakeholder is reviewing the tenant engagement report, when the report includes metrics from the sustainability dashboard usage, then the system should provide clear statistics on user engagement and improvements in sustainability practices by tenants over time.

Gamification of Sustainability Practices

"As a tenant, I want to participate in competitions related to sustainability so that I can win rewards and be recognized for my efforts in promoting an eco-friendly lifestyle."

Description

This requirement involves implementing a gamification system that encourages tenants to improve their sustainability scores through friendly competition. The system will allow tenants to earn points and badges for engaging in eco-friendly behaviors, creating a leaderboard to display top performers within the community. This element of competition and recognition is designed to motivate tenants not only to improve their scores but also to foster camaraderie and shared goals for sustainability. The gamification feature will integrate with the personalized dashboard, creating a cohesive user experience that maximizes tenant interaction with their sustainability metrics.

Acceptance Criteria

Gamification of Sustainability Practices - Tenant Dashboard Engagement

Given a tenant accesses their personalized sustainability dashboard, when they complete an eco-friendly action, then they should receive points added to their sustainability score and see the updated total immediately reflected on the dashboard.

Gamification of Sustainability Practices - Leaderboard Display

Given the leaderboard is set up, when tenants have accumulated points, then the leaderboard should display the top 10 tenants with the highest scores, including their names and scores, and allow all tenants to view their ranking.

Gamification of Sustainability Practices - Badge System Implementation

Given a tenant reaches specific sustainability milestones, when they achieve those milestones, then they should automatically receive digital badges displayed on their dashboard, indicating their achievements.

Gamification of Sustainability Practices - Notifications for Achievements

Given a tenant achieves a new score milestone, when this happens, then an automated notification should be sent to the tenant informing them of their achievement and encouraging further eco-friendly behavior.

Gamification of Sustainability Practices - Eco-Friendly Behavior Tracking

Given the gamification system is in place, when tenants engage in eco-friendly behaviors such as recycling or reducing energy consumption, then their actions should be logged accurately and reflected in their sustainability scores on the dashboard.

Gamification of Sustainability Practices - User Feedback Collection

Given that the gamification feature is launched, when tenants use the gamification system for a period of 30 days, then a survey should be sent to collect feedback on usability and impact on their engagement with sustainability practices.

Gamification of Sustainability Practices - Engagement Reporting

Given the gamification system has been operational for 90 days, when it is reviewed, then a report should be generated detailing tenant engagement levels, points earned, badges awarded, and changes in eco-friendly behavior across the community.

Feedback Mechanism for Tenants

"As a tenant, I want to provide feedback on sustainability initiatives so that I can contribute my ideas and influence community practices."

Description

This requirement entails developing a robust feedback mechanism that allows tenants to provide input on sustainability initiatives within the property. The mechanism will collect suggestions, feedback on current initiatives, and new ideas that tenants might have for improving the sustainability practices in the community. The feedback will be accessible to property managers and help shape future sustainability programs and initiatives. This two-way communication will enhance tenant engagement, allowing them to feel heard and involved in sustainability efforts, thus fostering a more vibrant community atmosphere.

Acceptance Criteria

Tenant Submission of Feedback through the Platform

Given a tenant is logged into their ListTrust account, when they navigate to the Sustainability Scorecard section and click on 'Feedback', then they should be able to submit their feedback regarding sustainability initiatives and receive a confirmation that their feedback has been successfully submitted.

Property Manager Access to Feedback

Given that tenants have submitted feedback on sustainability initiatives, when a property manager logs into their ListTrust account and navigates to the Feedback Dashboard, then they should see a complete list of all submitted feedback along with timestamps and tenant identifiers.

Feedback Categorization

Given that feedback has been submitted by tenants, when the property manager views the feedback, then they should be able to filter the feedback by categories such as 'Suggestions', 'Complaints', and 'Praise' to prioritize responses

Tenant Notification of Feedback Review

Given that feedback has been received and reviewed by the property manager, when the property manager takes action based on feedback, then tenants should receive a notification summarizing the actions taken in response to their feedback within 5 business days.

Sustainability Initiative Suggestions by Tenants

Given that tenants can submit new sustainability initiatives through the feedback mechanism, when a tenant submits a suggestion, then this suggestion should be logged in the system and flagged for consideration in upcoming management meetings.

Feedback Data Analytics

Given that feedback submissions are being collected, when the property manager accesses the analytics dashboard, then they should see metrics such as total number of feedback entries, the breakdown of categories, and trends over time to guide future sustainability initiatives.

Integration with Smart Home Devices

"As a tenant, I want my smart home devices to help track my energy usage so that I can make more informed decisions about my eco-friendly practices and sustainability score."

Description

This requirement involves creating integrations with existing smart home devices that tenants might use, such as smart thermostats, light bulbs, or other energy monitoring systems. This integration will allow for real-time data collection on energy consumption and help tenants understand their contributions to overall sustainability. By working with these devices, tenants can also receive automated tips on how to improve their sustainability efforts based on their real-time usage data. This integration enhances the data accuracy for the sustainability score and promotes proactive energy-saving behaviors among tenants.

Acceptance Criteria

Integration with Smart Thermostat for Real-Time Data Collection

Given that a tenant has a compatible smart thermostat installed, when they connect it to the ListTrust platform, then the system must successfully gather and display real-time energy usage data for the tenant's unit.

Integration with Smart Light Bulbs for Sustainability Insights

Given that a tenant has smart light bulbs connected to ListTrust, when they view their dashboard, then their energy consumption from lighting must be accurately reflected in their sustainability score.

Automated Sustainability Tips Based on Device Usage Data

Given that the system has collected data from various smart home devices, when tenants review their usage patterns, then they must receive personalized tips on improving their sustainability scores based on their actual energy consumption behaviors.

Data Tracking for Recycling and Green Initiative Participation

Given that tenants provide data on their recycling habits and green initiative participation through the ListTrust app, when this data is entered, then it should automatically update and reflect in their sustainability score.

User Notifications for Sustainability Score Changes

Given that a tenant's sustainability score changes due to data collected from smart home devices, when this score is recalculated, then the tenant should receive a notification about their new score and any actionable insights.

Accessibility of Sustainability Scorecard on Multiple Devices

Given that tenants can use different devices to access ListTrust, when they log in from a mobile or desktop device, then they should be able to view their sustainability scorecard with all relevant data presented consistently.

Comparison Feature for Friendly Competition Among Tenants

Given that multiple tenants are using the Sustainability Scorecard, when they view the leaderboard, then they must see their ranking relative to other tenants based on their sustainability scores, fostering competition.

Green Challenges

A gamified feature that introduces monthly eco-challenges for tenants, such as reducing energy usage or participating in community clean-up events. This engaging approach not only promotes eco-friendly habits but also builds a sense of community and collaboration among tenants, making environmentally conscious living fun and approachable.

Requirements

Eco Challenge Dashboard

"As a tenant, I want to access a dashboard that displays all upcoming eco-challenges so that I can participate and contribute to my community's sustainability efforts."

Description

The Eco Challenge Dashboard will serve as a central hub for tenants to view ongoing and upcoming monthly eco-challenges. It will showcase each challenge’s objectives, rules, and progress tracking. The dashboard will enhance tenant engagement by offering a visual representation of community efforts in participating in eco-friendly activities. Users can view leaderboards and see how their contributions impact the overall goal, fostering a competitive and collaborative environment. By integrating this dashboard into the ListTrust platform, tenants can easily access information, share their achievements, and stay motivated, ultimately promoting a green lifestyle that contributes to sustainable living practices.

Acceptance Criteria

Viewing Ongoing Eco-Challenges

Given a tenant is logged into the Eco Challenge Dashboard, when they navigate to the main dashboard page, then they should see a list of ongoing eco-challenges along with their respective details such as objectives, start date, and end date.

Participating in Eco-Challenges

Given a tenant selects an ongoing eco-challenge, when they click the 'Participate' button, then they should be enrolled in the challenge and receive a confirmation message along with an email notification.

Tracking Challenge Progress

Given a tenant is enrolled in an eco-challenge, when they visit their individual progress page, then they should be able to view their current status, points earned, and any completed tasks related to the challenge.

Viewing the Leaderboard

Given multiple tenants have enrolled in eco-challenges, when a tenant accesses the leaderboard section of the dashboard, then they should see a ranking of participants based on their contributions to the eco-challenges.

Sharing Achievements on Social Media

Given a tenant completes an eco-challenge, when they click on the 'Share Achievement' button, then they should be able to post their achievement to their social media accounts with customizable message options.

Receiving Notifications for New Challenges

Given a tenant has opted in for notifications, when a new eco-challenge is launched, then they should receive a notification on the platform and an email detailing the new challenge.

Challenge Participation Tracking

"As a tenant, I want to track my participation in eco-challenges so that I can see how I am contributing to our community's sustainability initiatives and earn recognition for my efforts."

Description

The Challenge Participation Tracking feature will allow tenants to record their participation in eco-challenges. Tenants can log their activities, submit proof (such as photos or timestamps), and view their individual contributions relative to community goals. This functionality will not only streamline the process of validating participation but also encourage tenants to engage actively in eco-friendly practices. The feature will automate the collection of participation data, making it easier for property managers to monitor success rates and identify engaged tenants. Additionally, it will enhance the gamification aspect by allowing tenants to earn points or rewards based on their involvement.

Acceptance Criteria

Tenant logs participation in an eco-challenge through the ListTrust platform.

Given a tenant is logged into their ListTrust account, when they navigate to the 'Challenges' section, they should be able to click on the 'Log Participation' button, fill in the details of their activity, and submit proof of participation. Then they should receive a confirmation message indicating successful logging of their participation.

Property managers view participation data for monitoring tenant engagement in eco-challenges.

Given a property manager accesses the 'Challenge Participation' dashboard, when they select the specific eco-challenge report, then they should see a detailed list of tenant participation, including names, activities logged, and proof submitted, with filtering options for date and activity type.

Tenants receive points or rewards for participating in eco-challenges.

Given a tenant has logged participation in an eco-challenge, when the activity is validated by the system, then the tenant's account should automatically update to reflect the earned points or rewards associated with that challenge, and a notification should be generated to inform the tenant of their updated status.

Tenants can view their contributions relative to community goals in the platform.

Given a tenant accesses their 'Profile' on ListTrust, when they navigate to the 'Eco-Challenges' section, then they should see their total contributions towards community goals displayed as a visual progress bar and individual achievement metrics.

System verifies the authenticity of proof submitted by tenants for their challenge participation.

Given a tenant submits proof (photo or timestamp) for their participation in an eco-challenge, when the proof is uploaded, then the system should validate the authenticity through a built-in verification process, resulting in either acceptance or a request for resubmission.

Weekly summary emails sent to tenants about their engagement in eco-challenges.

Given a tenant's participation in eco-challenges, when the week concludes, then the system should automatically generate and send an email summary to the tenant highlighting their contributions, points earned, and upcoming challenges.

Leaderboard Functionality

"As a tenant, I want to see a leaderboard that ranks participants in eco-challenges so that I can strive to improve my ranking and contribute more to our community."

Description

The Leaderboard Functionality will display rankings of tenants based on their participation and achievements in eco-challenges. It will incentivize participation by highlighting top contributors and creating a friendly competition among tenants. The leaderboard will be updated in real-time, allowing for immediate reflection of contributions made during challenges. This feature will enhance community engagement by publicly recognizing effort and achievement, fostering a sense of pride and camaraderie among tenants. The leaderboard can also showcase teams or groups, encouraging collaborative efforts across the property.

Acceptance Criteria

Tenant Participation in Eco-Challenges

Given a tenant participates in an eco-challenge, when their performance is logged, then their score should be updated immediately on the leaderboard and reflect their contributions accurately based on the challenge rules.

Real-Time Leaderboard Updates

Given a tenant completes a task for an eco-challenge, when they submit their achievement, then the leaderboard should update in real-time to reflect this tenant's new ranking among peers.

Visibility of Leaderboard for All Tenants

Given the leaderboard is accessible, when tenants log into their accounts, then they should be able to view the current leaderboard standings and scores of all participants.

Display of Team Rankings

Given a team is formed for an eco-challenge, when the leaderboard is generated, then the team scores should be displayed alongside individual scores, showcasing both individual and team contributions.

Recognition of Top Contributors

Given a specific period of eco-challenges, when the leaderboard is reviewed, then the top three contributing tenants should be visually highlighted or awarded recognitions on the platform.

User Interface for Leaderboard

Given the leaderboard functionality is implemented, when users access the leaderboard, then the interface should be user-friendly, displaying scores, rankings, and challenge details clearly with no navigation issues.

Historical Performance Tracking

Given that the leaderboard is active, when a tenant views their profile, then they should see their historical performance in previous eco-challenges reflected accurately in a summary format.

Eco-Challenge Notifications

"As a tenant, I want to receive notifications about eco-challenges and deadlines so that I can stay organized and not miss opportunities to participate."

Description

The Eco-Challenge Notifications feature will send alerts to tenants about new eco-challenges, reminder notifications for participation deadlines, and updates on leaderboard standings. These notifications will be customizable, allowing tenants to choose how and when they receive updates via email or in-app messages. This feature aims to maintain high tenant engagement by keeping them informed and involved throughout each challenge. Ensuring that tenants are aware of upcoming challenges and deadlines will drive participation rates and enhance the sense of community within the property.

Acceptance Criteria

Tenants receive notifications about new eco-challenges as soon as they are launched at the beginning of each month, ensuring they have ample time to participate.

Given a new eco-challenge is created, when the notification is triggered, then all enrolled tenants should receive an alert via their selected communication channel (email or in-app) within 5 minutes.

Tenants get reminder notifications 48 hours before participation deadlines for each eco-challenge, prompting them to join and complete the challenge.

Given an eco-challenge is ongoing, when the participation deadline is approaching, then tenants who opted for reminders should receive a notification 48 hours prior via their chosen method.

Tenants can customize their notification preferences for receiving updates about eco-challenges, including the option to turn off notifications completely.

Given a tenant accesses their notification settings, when they choose to customize their preferences, then they should be able to select their preferred notification method and toggle notifications on or off without any errors.

Upon completion of an eco-challenge, tenants receive a notification informing them of their successful participation and their new standing on the leaderboard.

Given a tenant completes an eco-challenge, when the participation confirmation is processed, then they should receive a notification detailing the challenge outcome and their updated leaderboard position immediately.

The system accurately tracks and updates leaderboard standings after each eco-challenge, reflecting the participation of all tenants.

Given an eco-challenge period ends, when the system processes participants, then the leaderboard should be updated within 10 minutes to accurately display all tenant standings based on participation metrics.

Tenants can view their previous challenge participation history and standings through their dashboard.

Given a tenant logs into their dashboard, when they navigate to the eco-challenge history section, then they should see a detailed list of all previous challenges they participated in, including dates and standings.

Social Sharing Feature

"As a tenant, I want to share my achievements from eco-challenges on social media so that I can motivate my friends and family to participate in eco-friendly activities."

Description

The Social Sharing Feature will enable tenants to share their eco-challenge achievements and activities on social media platforms. This integration will allow for a seamless way to celebrate accomplishments and inspire others within their personal networks to adopt eco-friendly practices. Tenants can share badges or highlights from the challenges they participated in, which will leverage social influence to promote sustainability. By fostering this external sharing, the ListTrust platform will broaden its impact, extending eco-conscious living beyond the confines of the property and creating a ripple effect in the community.

Acceptance Criteria

Tenants successfully share their eco-challenge achievements on social media platforms such as Facebook, Twitter, and Instagram. They post their badges or highlights, encouraging their friends and followers to join the eco-friendly activities.

Given a tenant has completed an eco-challenge, when they click the share button, then the platform generate a post with the challenge badge and a predefined message ready to be shared on the selected social media platform.

Tenants can customize the message that accompanies their shared eco-challenge achievements on social media, allowing for personalization of their posts and better engagement with their audience.

Given a tenant has completed an eco-challenge, when they initiate sharing, then they should be able to edit the default message before posting it to social media.

The platform tracks the number of shares and interactions from social media posts related to the eco-challenge, providing insights for tenant engagement and platform impact.

Given a tenant has shared an eco-challenge achievement, when data is collected from social media, then the system should log the number of shares, comments, and likes associated with that post.

Tenants receive notifications of their successful social media shares to inform them that their eco-challenge achievements are recognized and being celebrated, reinforcing their positive behavior.

Given a tenant shares an eco-challenge achievement, when the share is successful, then the tenant should receive an in-app notification confirming the share was completed along with engagement statistics.

The social sharing feature is accessible and functional on both mobile and desktop versions of ListTrust, ensuring all tenants can use it regardless of their preferred device.

Given a tenant accesses ListTrust on any device, when they navigate to the eco-challenge section, then the option to share on social media should be present and fully operational on both mobile and desktop interfaces.

The platform provides guidance and tips on how to effectively share eco-challenge achievements on social media, enhancing tenant engagement and participation.

Given a tenant is in the eco-challenge section, when they access sharing options, then there should be a visible guide or tips pop-up that offers examples of effective social media messages and hashtags.

Tenants can see the number of eco-challenges shared by other tenants in the platform, fostering community engagement and healthy competition.

Given multiple tenants have shared their eco-challenge achievements, when a tenant checks the community feed, then they should see a summary of eco-challenges completed and shared by other tenants within the platform.

Carbon Footprint Calculator

An integrated tool that allows tenants to calculate their personal carbon footprint based on their daily activities, such as commuting, energy usage, and waste production. By offering personalized tips and strategies for reducing their carbon impact, this feature empowers tenants to take actionable steps toward sustainability and enhances their awareness of eco-friendly practices.

Requirements

Carbon Footprint Input Method

"As a tenant, I want to easily input my daily activities into the platform so that I can understand my carbon footprint and identify ways to reduce it."

Description

This requirement outlines the development of an intuitive interface where tenants can input their daily activities, such as commuting methods, energy consumption at home, and waste management practices. The input data will be processed to calculate their personal carbon footprint accurately. The integration of various data points is crucial for providing personalized insights and recommendations for reducing carbon emissions, which will directly contribute to enhancing tenants' awareness of their environmental impact.

Acceptance Criteria

Tenant inputs daily commuting data to assess their carbon footprint.

Given a tenant accesses the Carbon Footprint Calculator, When they input their commuting method, Then the system should successfully save the input and include it in the carbon footprint calculation.

Tenant inputs their energy consumption for various appliances.

Given a tenant selects their home appliances for energy consumption, When they enter the usage details, Then the system should accurately process the data to reflect the tenant's carbon footprint.

Tenant records waste management practices in the tool.

Given a tenant is on the waste management input section, When they document their waste disposal and recycling methods, Then the system should record this data and include it in the carbon footprint calculation.

Tenant receives personalized carbon reduction suggestions after inputting their data.

Given a tenant completes inputting their daily activities, When they submit the data, Then the system should provide tailored tips for reducing their carbon footprint based on their inputs.

Tenant revisits the calculator to update their inputs.

Given a tenant wishes to modify their previous input data, When they access the input interface again, Then they should be able to edit and resubmit the data without errors.

User interface is easy to navigate for inputting data.

Given the user opens the Carbon Footprint Calculator, When they interact with the input fields, Then all fields should be clearly labeled and responsive to user actions.

Personalized Sustainability Tips

"As a tenant, I want to receive personalized suggestions on how to reduce my carbon footprint based on my activities so that I can make informed choices that benefit the environment."

Description

This requirement involves the implementation of an algorithm that analyzes the inputted data and generates customized tips and strategies for each tenant to minimize their carbon footprint. These tips will range from energy-saving methods to eco-friendly commuting options. By providing actionable suggestions, this feature aims to engage tenants in sustainability efforts and enhance their living experience, reinforcing ListTrust's image as a tenant-oriented platform.

Acceptance Criteria

Tenant inputs daily energy consumption, commuting habits, and waste production into the Carbon Footprint Calculator.

Given a tenant has inputted their daily activities, when the algorithm processes the data, then it should generate at least three personalized sustainability tips tailored to the tenant's specific habits.

Tenant revisits the platform to view their sustainability tips after making changes to their daily activities.

Given a tenant updates their daily activities in the Carbon Footprint Calculator, when they request new tips, then the system should provide updated tips reflecting the new input within 5 seconds.

A tenant receives sustainability tips via notification after their initial calculation.

Given a tenant has completed their initial carbon footprint calculation, when the tips are generated, then the system should send a notification to the tenant within 10 minutes of completion.

Tenant shares their carbon footprint results and sustainability tips with friends via social media.

Given a tenant has received their sustainability tips, when they choose to share the tips on social media, then the system should allow sharing directly to at least two popular social media platforms (e.g., Facebook, Twitter).

Tenant reviews previous tips and their implementation status in the platform's dashboard.

Given a tenant has accessed their dashboard, when they click on the sustainability tips section, then they should see a history of all previously generated tips with implementation status indicating if each tip is 'Applied' or 'Not Applied'.

Tenant provides feedback on the usefulness of the sustainability tips provided.

Given a tenant has implemented one or more tips, when they submit feedback through a form within the platform, then the feedback should be recorded and labeled as 'Useful' or 'Not Useful' for future analysis by the service team.

Carbon Footprint Dashboard

"As a tenant, I want to see my carbon footprint visualized on a dashboard so that I can track my progress over time and stay motivated to make sustainable choices."

Description

This requirement encompasses the creation of a visual dashboard that displays the tenant's carbon footprint in a digestible format, showcasing their current impact and tracking changes over time. The dashboard will provide insights into how personal habits contribute to carbon emissions, allowing tenants to visualize progress towards their sustainability goals. Integration with existing analytics tools in ListTrust will ensure consistency in user experience and data accuracy.

Acceptance Criteria

Carbon Footprint Overview for Tenants

Given a tenant is logged into their ListTrust account, when they navigate to the Carbon Footprint Dashboard, then they should see a visual representation of their current carbon footprint metrics including commuting, energy usage, and waste production.

Time Series Data Visualization

Given that the tenant has been using the Carbon Footprint Calculator, when they view the Carbon Footprint Dashboard, then they should see a graph tracking their carbon footprint changes over time with clear labels for each month.

Actionable Tips Display

Given that a tenant views their Carbon Footprint Dashboard, when their carbon data is displayed, then they should also receive personalized tips for reducing their carbon footprint based on their specific inputs.

Integration with Existing Analytics Tools

Given the integration with ListTrust's existing analytics, when data is pulled into the Carbon Footprint Dashboard, then the metrics displayed should align accurately with the analytics data available in other sections of the platform.

User-Friendly Interface and Navigation

Given the design intent of the Carbon Footprint Dashboard, when a tenant accesses the dashboard, then they should be able to navigate easily and intuitively between different sections of the dashboard with minimal clicks.

Feedback Mechanism for Users

Given a tenant is using the Carbon Footprint Dashboard, when they click on the feedback option, then they should be able to submit suggestions or issues and receive confirmation that their feedback has been recorded.

Community Impact Sharing

"As a tenant, I want to share my sustainability achievements with my community so that we can support and motivate each other to reduce our carbon footprints together."

Description

This requirement focuses on the feature that allows tenants to share their carbon footprint achievements and sustainability efforts within their community on ListTrust. Implementing this feature will foster a sense of community, encouraging tenants to learn from each other's practices and enhance engagement on the platform. The function will also allow users to see collective impact statistics, promoting friendly competition and a collaborative approach toward sustainability.

Acceptance Criteria

Tenants can post their carbon footprint achievements on the ListTrust platform, including details such as the percentage reduction in their carbon footprint and any specific actions they took to achieve this reduction.

Given a tenant has reduced their carbon footprint, when they access the Community Impact Sharing feature, then they should be able to post their achievements along with relevant details and visuals.

Tenants can view the achievements of other tenants within their community on the ListTrust platform, fostering community engagement and inspiration.

Given that other tenants have shared their achievements, when a tenant navigates to the Community Impact Sharing section, then they should see a list of recent achievements from other community members, including their calculated carbon footprint statistics.

The platform displays collective impact statistics that show the total reduction in carbon footprints across the community, motivating tenants to actively participate and share their efforts.

Given tenants are sharing their carbon footprint achievements, when the Community Impact Sharing feature is accessed, then the platform must display the total carbon footprint reduction achieved by the entire community in a visually appealing format.

Tenants receive personalized notifications or prompts to encourage them to share their sustainability achievements periodically.

Given a tenant has previously shared their carbon footprint achievements, when the specified time interval elapses (e.g., monthly), then the tenant should receive a notification encouraging them to share any new achievements.

Tenants can engage in friendly competitions by comparing their sustainability efforts and achievements with their neighbors or community members.

Given that tenants have shared their achievements, when the Community Impact Sharing feature is invoked, then there should be a leaderboard or a similar feature displaying the top tenants based on their carbon footprint achievements.

Tenants can receive feedback on their shared achievements, fostering discussions and exchanges of ideas within the community.

Given a tenant has posted their achievement, when another tenant views that post, then there should be an option to comment or react, allowing for engagement and dialogue about sustainability practices.

Carbon Footprint Reporting

"As a tenant, I want to generate reports on my carbon footprint over time so that I can analyze my behavior and make changes to become more sustainable."

Description

This requirement involves the capability to generate reports that summarize the individual carbon footprint data and trends over specified time periods. These reports can be useful for tenants to understand long-term impact and make necessary adjustments to their lifestyles. Additionally, integrating this feature with ListTrust’s existing reporting tools will allow for a seamless experience when tenants want to examine their environmental impact more closely.

Acceptance Criteria

Tenant wants to generate a carbon footprint report to review their environmental impact over the past month after adopting new sustainable practices.

Given a tenant has logged their daily activities in the carbon footprint calculator, when they request the report for the last month, then the system generates a report showing total emissions, breakdown of emissions by category, and tips for further reduction.

A property manager needs to provide a carbon footprint report to prospective tenants to showcase sustainable practices within the property.

Given a property manager accesses the carbon footprint report feature, when they select the timeframe of six months and choose the report type as tenant overview, then the system generates a summary of tenant contributions to reduce carbon emissions.

A tenant wants to compare their carbon footprint data over multiple months to track improvements in sustainability efforts.

Given the tenant has data from multiple months available, when they select the option to compare month-to-month reports, then the system displays a comparative report highlighting changes in emissions and suggested improvements for upcoming months.

A tenant wishes to access the carbon footprint report after making significant lifestyle changes to see the effects.

Given the tenant has made updates to their daily activities logged in the system, when they view their report for the last three months, then the report reflects all changes made and clearly indicates any reduction in their overall carbon footprint.

An administrator wants to ensure that the carbon footprint reports align with latest sustainability standards and regulations.

Given the administrator reviews the generated reports functionality, when they check against compliance requirements, then the report format and data presented fulfill all regulatory standards for carbon footprint reporting.

A tenant accesses the carbon footprint reporting feature via a mobile device to ensure functionality across different platforms.

Given the tenant is using the mobile application, when they navigate to the carbon footprint reporting section, then the report generates successfully and is fully functional with a user-friendly interface that allows for report selection and customization.

Eco-Reward Program

A rewards system that incentivizes tenants for their eco-friendly actions, such as recycling, conserving water, or participating in sustainability initiatives. Tenants can earn points redeemable for discounts on rent, local eco-friendly businesses, or community events, creating a tangible reward system that fosters ongoing engagement in sustainable practices.

Requirements

Eco-Reward Points System

"As a tenant, I want to earn points for my eco-friendly actions so that I can receive rewards that benefit both my wallet and the environment."

Description

The Eco-Reward Points System provides tenants with the ability to earn points for environmentally friendly actions, such as recycling, conserving energy, and participating in community sustainability initiatives. This requirement aims to integrate a points-earning mechanism directly within the ListTrust platform, where actions taken by tenants can automatically convert into points. These points can then be redeemed for various rewards, including rent discounts or vouchers for local eco-friendly businesses. This feature not only incentivizes tenants to engage in eco-friendly practices but also fosters community involvement and enhances tenant retention through positive reinforcement and rewards. The implementation involves creating a user-friendly interface for tenants to track their points, as well as a backend system to manage point issuance, redemption, and eligibility for rewards.

Acceptance Criteria

Tenant successfully earns points for recycling actions logged through the ListTrust platform.

Given a tenant has logged a recycling action in the platform, when they submit the action, then they should receive an appropriate number of eco-reward points based on the predefined point system for recycling.

Tenant redeems their eco-reward points for a rent discount through the ListTrust platform.

Given a tenant has accumulated enough eco-reward points, when they choose to redeem points for a rent discount and submit the request, then the platform should successfully apply the discount to their next rent invoice and notify the tenant of the changes.

Tenant views their eco-reward points status on the ListTrust platform dashboard.

Given a tenant is logged into their ListTrust account, when they navigate to the Eco-Reward Program section, then they should see a clear display of their total points earned, points redeemed, and points available for redemption in real-time.

Landlord checks a report on tenant engagement in the Eco-Reward Program.

Given a landlord is accessing the management dashboard, when they select the Eco-Reward Program report, then they should see a summary of tenant participation, including the number of actions logged, total points issued, and points redeemed over a specified period.

Tenant participates in a community sustainability initiative and logs their participation through the ListTrust platform.

Given a tenant is participating in a recognized sustainability initiative, when they log their participation in the platform, then they should receive an appropriate number of eco-reward points based on the defined criteria for community initiatives.

Tenant receives notifications for point-earning opportunities through the ListTrust platform.

Given the tenant's notification settings are enabled, when new eco-friendly actions or community programs become available, then the tenant should receive timely notifications indicating how they can earn additional eco-reward points.

Reward Redemption Dashboard

"As a tenant, I want to see my eco-reward points and the available rewards so that I can choose how to spend my points effectively."

Description

The Reward Redemption Dashboard provides tenants with a clear and intuitive interface to view their accumulated eco-rewards points, available redemption options, and transaction history. This dashboard is vital for transparency and engagement, as it allows users to easily understand how many points they have earned and how they can utilize them for various rewards. The dashboard will be integrated into the existing ListTrust platform's user interface, offering seamless navigation for tenants and easy access to redeem their points for rewards such as discounts on future rent payments or perks from local businesses. By promoting the available rewards and making the redemption process straightforward, this requirement enhances user engagement and encourages more tenants to actively participate in eco-friendly initiatives.

Acceptance Criteria

Viewing Eco-Rewards Points Balance

Given a tenant is logged into their ListTrust account, when they navigate to the Reward Redemption Dashboard, then they should see their current eco-rewards points balance prominently displayed.

Redeeming Eco-Rewards Points

Given a tenant has sufficient eco-rewards points, when they select a reward option and confirm their redemption, then the points should be deducted from their balance and a confirmation message displayed.

Transaction History Display

Given a tenant is on the Reward Redemption Dashboard, when they click on the transaction history section, then they should see a detailed list of all transactions related to their eco-rewards points, including earned, redeemed, and remaining points.

Accessing Redemption Options

Given a tenant is on the Reward Redemption Dashboard, when they click on the rewards section, then they should see all available redemption options with clear descriptions and the number of points required for each.

User Interface Navigation

Given a tenant is browsing the ListTrust platform, when they access the Reward Redemption Dashboard, then the page should load without errors and the tenant should be able to navigate to all sections easily with no more than two clicks.

Incentives Visibility and Promotion

Given a tenant is on the Reward Redemption Dashboard, when they view the available redemption options, then they should see promotional messaging that encourages participation in eco-friendly initiatives ranked by points value and potential savings.

Admin Management Portal

"As a property manager, I want to manage the Eco-Reward Program so that I can optimize rewards and encourage tenants' participation in sustainable practices."

Description

The Admin Management Portal will allow property managers to oversee the Eco-Reward Program, including the ability to set reward thresholds, manage partnerships with local businesses, and monitor tenant engagement levels. This requirement is critical for ensuring the sustainability and success of the reward program, as it provides property managers with the necessary tools to customize program settings to align with their business goals. The portal will feature analytics capabilities that enable managers to track participation rates and the overall effectiveness of the Eco-Reward Program. By facilitating data-driven decision-making and program adjustments, this feature enhances the overall impact of sustainability initiatives within the property management framework.

Acceptance Criteria

Admin managing the Eco-Reward Program settings through the Admin Management Portal.

Given the Admin is logged into the Admin Management Portal, when they navigate to the Eco-Reward Program settings and adjust the reward thresholds, then the changes should be saved successfully and reflected in the program parameters.

Admin viewing tenant engagement levels for the Eco-Reward Program.

Given the Admin accesses the analytics dashboard from the Admin Management Portal, when they select the engagement report for the Eco-Reward Program, then the report should display accurate participation rates and engagement metrics for the current month.

Admin establishing a new partnership with a local eco-friendly business through the Admin Management Portal.

Given the Admin is in the partnership management section of the Admin Management Portal, when they input the required details of the new local business and submit, then the new partnership should be created and visible in the management dashboard.

Admin tracking the effectiveness of the Eco-Reward Program over time.

Given the Admin accesses the analytics section for the Eco-Reward Program, when they generate a report for the past three months, then the report should include data on reward redemptions, tenant participation, and sustainability outcomes.

Admin receiving notifications for tenant activities related to the Eco-Reward Program.

Given a tenant engages in an eco-friendly action that qualifies for rewards, when the Admin Management Portal is updated, then the Admin should receive real-time notifications of the tenant's activity and the points awarded.

Admin editing existing reward options in the Eco-Reward Program.

Given the Admin is in the reward settings of the Admin Management Portal, when they select an existing reward to edit and make changes to the reward details, then the updated reward should be saved and reflected in the reward catalog.

Partnership Integration for Rewards

"As a tenant, I want to redeem my eco-reward points at local businesses so that I can support my community while enjoying the benefits of my eco-friendly actions."

Description

The Partnership Integration for Rewards requirement involves establishing collaborations with local eco-friendly businesses that can offer discounts or special deals as part of the Eco-Reward Program. This requirement is essential for enriching the rewards ecosystem and enhancing the attractiveness of the program to tenants. The integration will involve creating an onboarding process for partner businesses, where they can submit their offers and discounts, which will then be vetted and approved by ListTrust administrators. This not only provides tangible benefits for tenants but also supports local businesses and fosters community relationships. The technical implementation will focus on developing API connections and a catalog management system to display available offers on the redemption dashboard.

Acceptance Criteria

Integration of Local Businesses to Offer Eco-Rewards

Given that a local eco-friendly business has registered for the program, when they submit their offers through the onboarding process, then the offers must be displayed on the redemption dashboard within 24 hours of approval.

Approval Workflow for Partner Offers

Given a submitted offer from a partner business, when the offer is reviewed by ListTrust administrators, then the offer must be approved or rejected within 48 hours, and the partner must receive a notification regarding the outcome.

User Interface for Redeeming Eco-Rewards

Given that tenants are logged into their ListTrust account, when they access the redemption dashboard, then they must see a clear and user-friendly list of available offers sorted by category with an option to filter and search.

Tracking Tenant Engagement in Eco-Reward Activities

Given that tenants participate in eco-friendly actions, when they complete an activity eligible for points, then their account must reflect the updated points balance within 4 hours.

Integration Testing with Partner APIs

Given that API connections to partner businesses are established, when a tenant attempts to redeem an offer, then the system must successfully retrieve the offer details and apply the discount in real-time during the transaction process.

Feedback Mechanism for Eco-Reward Program

Given that tenants use the Eco-Reward Program, when they provide feedback through surveys or direct comments, then the feedback must be collected and analyzed, with actionable insights reported to the ListTrust team monthly.

Performance Metrics for Partner Engagement

Given that the Eco-Reward Program has been launched, when metrics are reviewed after 3 months, then at least 75% of partnered businesses must report increased customer engagement attributable to the program.

Marketing and Communication Tools

"As a property manager, I want to effectively communicate the Eco-Reward Program to tenants so that I can encourage their participation and promote sustainability efforts in our community."

Description

The Marketing and Communication Tools requirement focuses on creating features that facilitate communication about the Eco-Reward Program both to tenants and the local community. This includes developing templates for newsletters, social media posts, and informational materials that can be shared to promote the Eco-Reward Program. The goal is to increase awareness, participation, and engagement in the program, ultimately driving more tenants to take part in eco-friendly actions. These tools will help property managers to effectively convey the benefits of the program and the importance of sustainability initiatives within the community, thus contributing to the overall success of ListTrust’s offerings.

Acceptance Criteria

Tenant receives a newsletter template via ListTrust promoting the Eco-Reward Program and its benefits, guiding them on how to participate.

Given the Marketing and Communication Tools feature is active, when a property manager selects a newsletter template for the Eco-Reward Program, then tenants should receive a formatted newsletter in their registered email, detailing the program and ways to earn eco-rewards.

A social media post template is created and shared by a property manager to engage the local community about the Eco-Reward Program.

Given the templates for social media posts are available, when a property manager uses the template to create a post about the Eco-Reward Program, then the post must include all key elements: program benefits, participation instructions, and an appealing visual, and it should align with best practices for engagement.

Informational materials for the Eco-Reward Program are available and distributed within the community.

Given the Marketing and Communication Tools include downloadable informational materials, when a property manager accesses these materials, then they should be able to print and distribute documents that clearly explain the Eco-Reward Program and its advantages to the community members.

Tenants provide feedback on the effectiveness of the marketing materials for the Eco-Reward Program.

Given the feedback mechanism is implemented in the ListTrust platform, when tenants receive marketing materials, then at least 70% of the participating tenants should indicate that they felt informed about the Eco-Reward Program and its benefits within a week of the materials' release.

A property manager tracks engagement metrics for the Eco-Reward Program marketing efforts.

Given the analytic tools are integrated into ListTrust, when a property manager runs a report after campaign deployment, then they should see an increase in tenant inquiries about the Eco-Reward Program and engagement levels by at least 30% compared to the previous month.

Marketing materials for the Eco-Reward Program are created with branding guidelines in mind.

Given branding guidelines are provided, when marketing materials are developed for the Eco-Reward Program, then they must adhere to the established brand colors, logos, and messaging to ensure consistent communication across all platforms.

Eco-Events Calendar

A calendar feature showcasing local eco-friendly events, such as farmers' markets, sustainability workshops, and tree-planting activities. By providing tenants with information about community initiatives, this feature encourages participation in environmentally friendly events, promoting a more sustainable lifestyle and strengthening community connections.

Requirements

Event Listings Integration

"As a tenant, I want to easily find and filter local eco-friendly events in my area so that I can participate in activities that support sustainability."

Description

This requirement focuses on integrating a detailed event listing feature into the Eco-Events Calendar. The functionality will include filtering options for event types, dates, and locations, allowing tenants to easily navigate and find eco-friendly events that interest them. The benefit of this requirement is that it enhances tenant engagement by providing a user-friendly way to explore various local events. This feature will be integrated seamlessly within the existing ListTrust platform to ensure it complements other features, thereby enhancing the overall user experience.

Acceptance Criteria

Event Listings Filtering Functionality

Given a user is on the Eco-Events Calendar, when they apply filters for event types, dates, or locations, then only events matching the selected criteria are displayed.

Event Detail Display

Given a user has selected an event from the Eco-Events Calendar, when they view the event details, then the user can see the event name, date, time, location, and description.

User Engagement Metrics

Given the Eco-Events Calendar is live, when tracking user engagement, then there should be a 20% increase in the number of event views and user interactions within the first three months.

Responsive Design for Calendar

Given a user is accessing the Eco-Events Calendar on different devices, when they navigate the calendar on mobile or tablet, then the layout should be fully responsive and user-friendly.

Event Submission Process for Users

Given a logged-in user wants to add a new eco-event, when they submit an event through the Eco-Events Calendar, then the event should be reviewed and either approved or rejected by an admin within 48 hours.

Integration with User Notifications

Given a user subscribes to event updates, when new eco-friendly events are added, then the user should receive a notification email within 24 hours of the event being published.

Event Reminder Notifications

"As a tenant, I want to receive reminders about upcoming eco-friendly events I am interested in so that I can make sure to attend."

Description

This requirement involves implementing a notification system that reminds tenants of upcoming eco-friendly events they are interested in or have signed up for. The notifications can be scheduled for various time frames (e.g., 24 hours, 1 hour before an event) and can be delivered via email or push notifications. This functionality will enhance tenant participation and engagement, ensuring they don’t miss out on events that contribute to a sustainable lifestyle. It should integrate into the existing communication tools within ListTrust for streamlined user experience.

Acceptance Criteria

Tenant schedules an eco-friendly event in their ListTrust account and opts to receive notifications.

Given a tenant has signed up for an eco-friendly event, when the event date approaches, then the tenant receives a notification 24 hours before the event.

Tenant customizes notification preferences for eco-friendly events in their ListTrust account.

Given a tenant accesses their notification settings, when they select their preferred notification time, then the updated preferences are saved and correctly applied to upcoming events.

Tenant receives multiple reminders for an upcoming event they have signed up for.

Given a tenant has registered for an eco-friendly event, when the event is set to occur in 1 hour and 24 hours, then the tenant receives push notifications at both intervals as configured.

System checks integration with existing communication tools in ListTrust for sending notifications.

Given the notification system for eco-events is implemented, when a notification is triggered for an upcoming event, then it is successfully sent through the integrated communication tool, either email or push notification.

Tenant views previous notifications for past eco-friendly events.

Given a tenant has attended an eco-friendly event, when they access the notifications section in their ListTrust account, then they can view all past event reminders they received.

Tenant has the option to opt-out of event notifications.

Given a tenant is receiving notifications for eco-friendly events, when they choose to opt-out from notifications, then they no longer receive future reminders for any events they sign up for.

Admin configures notification templates to be sent to tenants.

Given the admin has access to notification settings, when they create a new notification template for eco-events, then the template can be customized and saved for future use.

Community Feedback Feature

"As a tenant, I want to share my feedback on the eco-friendly events I attend so that my opinions can help shape future events."

Description

The Community Feedback Feature will enable tenants to provide feedback on events they attended through the Eco-Events Calendar. This will include a rating system and a comment section. This requirement aims to foster community engagement and improve future event offerings by promoting tenant input. Analyzing this feedback can guide future event selections by management, strengthening tenant relationships and reinforcing community ties within the platform.

Acceptance Criteria

Tenants provide feedback on an eco-event they attended through the platform, using the Community Feedback Feature post-event.

Given that a tenant has attended an eco-event listed on the Eco-Events Calendar, when they access the Community Feedback Feature, then they should see an option to rate the event from 1 to 5 stars and submit comments.

A tenant submits feedback with a 5-star rating and a comment after participating in a sustainability workshop.

Given that a tenant submits a 5-star rating and a comment about a sustainability workshop, when they submit the feedback, then the feedback should be recorded in the system and displayed in the corresponding event feedback section.

The management wants to review the feedback received for a specific eco-event, such as a farmers' market, to analyze tenant engagement.

Given that feedback has been submitted for an eco-event, when management accesses the feedback report for that event, then they should see all ratings and comments, including average star ratings and total feedback counts.

A tenant decides to provide feedback on an event they attended but leaves the comment section blank.

Given that a tenant selects a rating but does not enter a comment, when they attempt to submit their feedback, then they should receive an error message prompting them to enter a comment before submission.

After event feedback has been submitted by multiple tenants, management wants to analyze the overall sentiment towards the events listed on the Eco-Events Calendar.

Given multiple feedback submissions for various eco-events, when management analyzes the feedback data, then they should be able to view aggregated data, including average ratings and common themes from comments, to inform future events.

A tenant views the Eco-Events Calendar and decides to leave feedback on an event they attended previously.

Given that a tenant is on the Eco-Events Calendar page, when they click on an event they attended, then they should see the option to provide feedback along with the rating and comment fields prepopulated with their prior submission if available.

Integration with Local Organizations

"As a tenant, I want the Eco-Events Calendar to show events from trusted local organizations so that I can participate in sustainable activities organized by reputable sources."

Description

This requirement is focused on establishing partnerships and integrations with local eco-friendly organizations and event organizers to populate the Eco-Events Calendar with reliable and diverse event options. By providing a direct connection with these organizations, ListTrust ensures a steady flow of updated and relevant events, making the calendar a go-to resource for tenants looking for community engagement opportunities. This strengthens community bonds and enhances the platform's credibility.

Acceptance Criteria

Tenant accesses the Eco-Events Calendar to view upcoming local eco-friendly events organized by partnered organizations.

Given that the tenant has access to the Eco-Events Calendar, when they navigate to the calendar view, then they should see a list of at least 10 upcoming events sourced from local eco-friendly organizations.

Property managers receive notifications when new events are added to the Eco-Events Calendar by local organizations.

Given that a new event is added by an integrated local organization, when the event is saved, then the property manager should receive an automated notification via email or in-app alert within 30 minutes.

Tenants can filter events on the Eco-Events Calendar based on categories such as 'Workshops', 'Markets', and 'Community Activities'.

Given that the tenant is viewing the Eco-Events Calendar, when they apply a category filter, then only events corresponding to that category should be displayed without any irrelevant events appearing.

The Eco-Events Calendar automatically updates with the latest events sourced from local organizations.

Given that the Eco-Events Calendar is integrated with local organizations, when new events are published, then these events should be reflected in the calendar within 24 hours of their announcement.

Tenants receive personalized recommendations for eco-friendly events based on their interests and past participation.

Given that a tenant has previously attended events categorized under 'Sustainability Workshops', when they log into the Eco-Events Calendar, then they should see at least 3 personalized event recommendations that match their interests.

Tenants can RSVP for events directly through the Eco-Events Calendar, confirming their participation.

Given that a tenant views an event on the Eco-Events Calendar, when they click the 'RSVP' button, then their participation should be recorded, and a confirmation message should be displayed immediately.

User Event Bookmarking

"As a tenant, I want to bookmark eco-friendly events in my calendar so that I can easily find and plan to attend them later."

Description

This feature will allow tenants to bookmark or save specific eco-friendly events they are interested in attending within the Eco-Events Calendar. Saved events can be accessed easily later for planning and convenience. This functionality enhances the user experience, making it easier for tenants to keep track of events they want to attend and streamlining the planning process around their schedules.

Acceptance Criteria

User wants to bookmark a local eco-friendly event from the Eco-Events Calendar.

Given the tenant is viewing the Eco-Events Calendar, when they select an eco-friendly event and click the 'Bookmark' icon, then the event should be saved to their list of bookmarked events and a confirmation message should be displayed.

User intends to view their bookmarked eco-friendly events after saving a selection.

Given the tenant has bookmarked multiple events, when they navigate to the 'My Bookmarks' section, then all saved events should be displayed in a list format with relevant details such as event name, date, and location.

User wants to remove a bookmarked event from their list of saved events.

Given the tenant is viewing their bookmarked events list, when they click the 'Remove' button next to a specific event, then that event should be removed from the list and the event count should update accordingly.

User wants to ensure that bookmarked events remain accessible after logging out and back in.

Given the tenant bookmarks an event while logged in, when they log out and then log back in, then the previously bookmarked events should still be visible in their 'My Bookmarks' section.

User wants a notification if they try to bookmark an event that is already bookmarked.

Given the tenant is viewing an eco-friendly event that they have previously bookmarked, when they click the 'Bookmark' icon again, then a warning message should be displayed indicating the event is already on their bookmarks list.

User requires a confirmation when bookmarking an event to ensure they don't accidentally bookmark the wrong one.

Given the tenant clicks the 'Bookmark' icon, when the confirmation dialog is presented, if they click 'Yes', the event should be bookmarked, and if they click 'No', no action should be taken, and the event should remain unbookmarked.

User would like to filter available eco-friendly events by date or type before bookmarking.

Given the tenant accesses the Eco-Events Calendar, when they apply filters for date range or event type, then only the events that match the selected criteria should be displayed, allowing them to easily choose which ones to bookmark.

Sustainable Living Resource Hub

A dedicated library of resources, articles, and tips for sustainable living practices, including DIY eco-friendly projects, energy-saving tips, and guides on reducing waste. This feature serves as an educational platform that empowers tenants with knowledge and practical steps to improve their environmental footprint.

Requirements

Resource Library Organization

"As a tenant, I want to access a well-organized library of sustainable living resources so that I can easily find information and tips to reduce my environmental footprint."

Description

The Sustainable Living Resource Hub requires a structured organization of resources, articles, and tips to enhance user navigation and accessibility. This organization must include categories such as DIY projects, energy-saving advice, and waste reduction guides. Each resource should be clearly tagged and searchable to allow tenants to easily find the information they need. The intent is to improve tenant engagement with the materials, ensuring they can take actionable steps towards sustainable living, contributing to the overall goal of reducing the property’s environmental footprint.

Acceptance Criteria

User searches for a specific DIY eco-friendly project in the Sustainable Living Resource Hub to implement in their home.

Given that the user is on the Sustainable Living Resource Hub, when they enter a keyword related to a DIY project in the search bar, then the system should display relevant results categorized under 'DIY Projects'.

Tenant navigates through the Resource Library by selecting categories to find energy-saving tips applicable to their rental property.

Given that the tenant is on the Resource Library page, when they click on the 'Energy-Saving Tips' category, then they should be able to see a list of articles specifically related to energy-saving practices with clear titles and descriptions.

User views a detailed article on waste reduction and wants to share it with another tenant via email.

Given that the user is viewing the waste reduction article, when they click on the 'Share' button and enter an email address, then the article should be successfully sent to the specified email address without errors.

Tenant looks for resources on reducing their carbon footprint and wants to see all related articles in one place.

Given that the user is on the Resource Library home page, when they filter the resources by the 'Reduce Carbon Footprint' tag, then all articles related to carbon footprint reduction should be displayed in a separate section labeled accordingly.

A new article about a sustainable living initiative is added to the Resource Library, and the tenant wants to find it.

Given that an article has been recently published under the 'Waste Reduction Guides' category, when the tenant visits the library, then the article should appear at the top of the list of resources under that category, clearly marked as 'New'.

User interacts with the Resource Library and wants to save a particular article for future reference.

Given that the user reads an article, when they click the 'Save for Later' option, then the article should be added to their 'Saved Resources' section for future access.

Tenant wants to learn about DIY eco-friendly projects specifically designed for small apartments.

Given that the user is on the Sustainable Living Resource Hub, when they select the 'DIY Projects' category, then they should see a subsection or filter for 'Small Apartment Solutions' that lists relevant projects.

Interactive DIY Project Guides

"As a tenant, I want interactive guides for DIY eco-friendly projects so that I can learn how to create sustainable solutions at home while sharing my experiences with others."

Description

The feature will include interactive guides for various DIY eco-friendly projects that tenants can undertake. These guides should provide step-by-step instructions, materials required, and estimated time to complete each project. The interactive component could involve user comments and sharing completed projects, which fosters community and encourages more tenants to participate in sustainable practices. The implementation of these guides will not only educate tenants but also enhance their engagement and satisfaction with the platform.

Acceptance Criteria

Interactive DIY Project Guides are accessed by tenants seeking information on eco-friendly projects during their leisure time or when looking for sustainable activities to engage in.

Given a tenant accesses the Sustainable Living Resource Hub, when they select a DIY project guide, then they should see a detailed step-by-step instruction page with a list of materials needed and an estimated completion time.

A tenant completes a DIY project using the interactive guide and wishes to share their experience and results with the community.

Given a tenant has completed a DIY project, when they post a comment with images of their project in the interactive guide, then the system should display the post publicly on the project page for other tenants to view.

Tenants are browsing various DIY project guides and want to find projects based on their skill level or time available.

Given a tenant is on the DIY project list page, when they filter projects by skill level and completion time, then the list should update dynamically to show only the relevant projects that match their selected criteria.

User engagement is key for the platform; therefore, tracking how many tenants utilize the DIY guides is crucial.

Given a tenant accesses a DIY project guide, when the usage analytics is collected, then the system should record usage statistics including the number of views and project completions for reporting purposes.

The DIY guides should be accessible from both mobile and desktop devices, ensuring usability across platforms.

Given a tenant accesses the platform from a mobile device or a desktop, when they navigate to the DIY project guides, then the interface should be responsive and functional on both types of devices without any loss of content or usability.

Tenant engagement increases when they can rate and review the DIY projects they have completed.

Given a tenant completes a DIY project, when they submit a rating and review, then the project guide should reflect the new rating and display the reviews to other users for feedback.

Energy Savings Tracker

"As a tenant, I want an energy savings tracker so that I can monitor my energy consumption over time and see how my efforts impact my overall environmental footprint."

Description

An energy savings tracker feature allows tenants to log their energy consumption before and after adopting new practices. The tool will provide feedback on their energy use and suggest additional steps for further reductions. By integrating this tracker into the Sustainable Living Resource Hub, tenants can visually see the impact of their efforts, which may motivate them to continue adopting sustainable practices and improve their overall engagement with the resource hub.

Acceptance Criteria

Tenants can access the Energy Savings Tracker from the Sustainable Living Resource Hub in order to monitor their energy usage over time and see their progress in reducing consumption.

Given that I am a logged-in tenant, when I navigate to the Sustainable Living Resource Hub, then I should see a visible and accessible link to the Energy Savings Tracker.

Tenants can log their energy consumption in the Energy Savings Tracker before and after implementing eco-friendly practices to measure their energy savings accurately.

Given that I am on the Energy Savings Tracker page, when I input my energy consumption data for a specific time period, then the system should successfully store this data with a timestamp and display it on my tracker dashboard.

The Energy Savings Tracker provides tenants with feedback based on their logged energy consumption, helping them identify their energy savings and areas for further improvement.

Given that I have entered my energy consumption data, when I view my tracker dashboard, then I should see feedback that includes my estimated energy savings in kilowatt-hours and suggestions for reducing energy consumption further.

The Energy Savings Tracker visually represents tenants' energy consumption data over time to enhance engagement and motivate continuous energy savings.

Given that I have logged multiple entries of my energy consumption, when I access my Energy Savings Tracker dashboard, then I should see a graphical representation (e.g., chart or graph) of my energy usage trends over the selected timeframe.

The system sends notifications to tenants reminding them to update their energy consumption data to encourage regular engagement with the Energy Savings Tracker.

Given that I have not logged my energy consumption for a week, when I check my notifications, then I should receive a reminder notification prompting me to update my tracker data.

Tenants can view and compare their energy savings with average savings of other users to foster a community-oriented approach to sustainable living.

Given that I have logged my energy consumption, when I access the comparison feature, then I should see a summary of my savings alongside average savings of other tenants in a clear comparative format.

The Energy Savings Tracker allows tenants to export their consumption data for personal records or to share with stakeholders.

Given that I have logged my energy consumption data, when I select the export option, then the system should generate a downloadable file containing my energy usage history in a user-friendly format (e.g., CSV or PDF).

Community Sharing Forum

"As a tenant, I want to participate in a community forum to share my sustainable living experiences and connect with others, so I can learn from my peers and feel supported in my journey toward sustainability."

Description

Inclusion of a community sharing forum within the Sustainable Living Resource Hub where tenants can exchange tips, share their successes with sustainable practices, and discuss challenges. This forum will foster a sense of community among tenants, encouraging them to inspire and support one another in their sustainability journeys. The forum will also allow property managers to engage with tenants, providing expert advice and feedback on their initiatives. This feature strengthens landlord-tenant relationships while enhancing the collective effort towards sustainability.

Acceptance Criteria

Tenants access the Community Sharing Forum to post about their recent efforts in implementing a sustainable practice, such as starting a community garden or reducing water usage.

Given a registered tenant is on the Sustainable Living Resource Hub, when they navigate to the Community Sharing Forum and create a post with their sustainability initiative, then the post should be visible to other tenants within the forum.

A tenant replies to a forum post, prompting a discussion about strategies for reducing plastic use in their homes.

Given a tenant is viewing an existing forum post, when they submit a reply, then the reply should be successfully added to the post discussion and visible to all other forum users in real-time.

Property managers browse the Community Sharing Forum to find insights into tenant interests and successful initiatives they can promote.

Given a property manager accesses the Community Sharing Forum, when they filter posts by topic such as 'energy saving' or 'eco-friendly projects', then the forum should display relevant posts according to the selected filter criteria.

A tenant wants to report inappropriate content within the Community Sharing Forum to ensure a respectful environment.

Given a tenant is reading a forum post they find inappropriate, when they click the 'Report' button, then the system should prompt them to provide a reason and acknowledge the report submission successfully.

Tenants receive notifications when someone replies to their forum post, encouraging engagement and communication in the community.

Given a tenant has an active post in the Community Sharing Forum, when another user replies to that post, then the tenant should receive an email notification about the new reply within 10 minutes.

A tenant wants to edit their own forum post to update information based on new feedback or developments in their sustainability practice.

Given a tenant is viewing their post on the Community Sharing Forum, when they select the 'Edit' option and update their post content, then the changes should be saved and reflected accurately in the forum immediately after submission.

Sustainability Tip Notifications

"As a tenant, I want to receive periodic notifications about sustainable living tips and resources so that I can stay informed and engaged in my efforts to reduce my environmental impact."

Description

The platform will feature a notification system that sends out periodic tips on sustainability practices to tenants. These notifications can include reminders about energy conservation, recycling schedules, and new resources added to the library. This proactive feature ensures tenants remain engaged with the Sustainable Living Resource Hub and continually consider their own environmentally friendly actions. It serves not only as an educational tool but also as a reminder to maintain sustainable practices consistently.

Acceptance Criteria

Sustainability Tip Notification Delivery

Given a tenant has opted in to receive notifications, when the scheduled time for a sustainability tip occurs, then the tenant receives a push notification on their device with the relevant sustainability tip.

Customizable Notification Preferences

Given a tenant is using the notification settings feature, when they access their preferences, then they can see options to customize the frequency and type of sustainability tips they wish to receive.

Resource Hub Integration

Given a new sustainability tip is published in the Sustainable Living Resource Hub, when the notification is sent, then it includes a link to the full article or resource for further reading.

User Engagement Metrics

Given the sustainability tip notifications are being sent out, when the analytics dashboard is checked, then it shows an increase of at least 20% in tenant interactions with the Sustainable Living Resource Hub after tips are sent.

Feedback Mechanism

Given a tenant receives a sustainability tip notification, when the notification is opened, then the tenant has the option to provide feedback on the tip, which is recorded in the system.

Automatic Frequency Adjustment

Given tenant interaction data, when a tenant consistently opens notifications, then the system will automatically adjust the frequency to a more frequent schedule up to a maximum set limit.

Impact Tracking Dashboard

A visual representation of the collective eco-impact of all tenants in the property, such as total waste diverted from landfills, water saved, and energy conserved. This feature enhances community spirit by showcasing the combined efforts and successes of residents, promoting a sense of pride and encouraging continued participation in eco-friendly initiatives.

Requirements

Eco-Impact Visualization

"As a property manager, I want to provide tenants with a visual representation of their collective eco-impact so that they can see the positive effects of their efforts and feel more motivated to engage in sustainable practices."

Description

The Eco-Impact Visualization requirement focuses on creating a dashboard that visually represents the cumulative environmental contributions of tenants in a property. This feature will integrate seamlessly with the existing analytics framework in ListTrust. Key functionality includes displaying metrics such as total waste diverted, water saved, and energy conserved in an easily interpretable format for both property managers and tenants. It will utilize graphs, charts, and other visual aids to convey data clearly, allowing users to track progress and celebrate achievements in sustainability efforts. This requirement is critical for fostering a community-focused environment where tenants feel motivated to participate in eco-friendly initiatives, thereby enhancing tenant engagement and satisfaction.

Acceptance Criteria

Dashboard displays cumulative eco-impact contributions of tenants in a visually engaging manner, accessible by both property managers and tenants.

Given that the user accesses the Eco-Impact Visualization dashboard, when they view the screen, then the dashboard must display total waste diverted, water saved, and energy conserved metrics with corresponding visual aids like graphs and charts, without any significant loading time.

Tenants receive personalized updates on their individual contributions to eco-friendly metrics as part of the overall community impact report.

Given that a tenant logs into their account, when they navigate to the Eco-Impact section, then they must see their individual data for waste diverted, water saved, and energy conserved clearly highlighted alongside the overall community stats.

The dashboard must allow property managers to filter and analyze eco-impact metrics by different time frames, such as weekly, monthly, and annually.

Given that a property manager is using the Eco-Impact Visualization dashboard, when they apply different time filters, then the displayed metrics must accurately reflect data corresponding to the selected time frame without discrepancies.

Visual elements of the dashboard update in real-time as tenants submit eco-friendly actions or improve their sustainability efforts.

Given that a tenant submits their eco-friendly activity through the platform, when it is added into the system, then the Eco-Impact Dashboard must update to reflect this new contribution within five minutes.

The Eco-Impact Visualization should support various devices including desktops, tablets, and smartphones seamlessly.

Given that a tenant or property manager accesses the dashboard from different devices, when they interact with the dashboard, then it must be responsive and display the same functionality and information effectively across all devices.

The dashboard encourages tenant engagement by showcasing top contributors in a leaderboard format.

Given that tenants are accessing the Eco-Impact Visualization dashboard, when they view the leaderboard section, then they must see a ranking of the top contributors based on their eco-impact metrics, updated weekly, with the ability to share their achievements.

Personalized Eco-Challenges

"As a tenant, I want personalized eco-challenges that I can participate in to contribute to my community's sustainability goals and track my progress over time."

Description

The Personalized Eco-Challenges requirement aims to introduce customizable eco-friendly challenges for tenants based on their previous participation and contributions. This feature will allow property managers to tailor challenges to specific tenant demographics, fostering engagement and encouraging sustainable behavior within the community. Tenants can receive notifications for new challenges, track their progress, and view their impact metrics on the Eco-Impact Visualization dashboard. By providing personalized challenges, this requirement enhances tenant relationships and promotes ongoing participation in green initiatives, contributing to an overall reduction in the property's ecological footprint.

Acceptance Criteria

Tenants receive personalized eco-challenges based on their previous efforts, with notifications sent out at the start of each month.

Given a tenant with previous participation data, when the month changes, then the tenant receives a notification highlighting their new personalized eco-challenges.

Tenants must be able to view their current progress for each personalized eco-challenge on the Eco-Impact Visualization dashboard.

Given a tenant logged into their account, when they access the Eco-Impact Visualization dashboard, then they can see progress bars for each active personalized eco-challenge.

Property managers can customize eco-challenges for tenants based on demographic information, such as age and eco-friendly interests.

Given a property manager in the admin section, when they customize eco-challenges for tenants, then they can choose from a list of criteria (age, previous participation, etc.) to target specific groups.

Tenants should be able to track the collective ecological impact of their participation in challenges on the Impact Tracking Dashboard.

Given a tenant viewing the Impact Tracking Dashboard, when they check their participation, then they can see metrics such as total waste diverted and energy conserved alongside personal contributions.

Tenants can provide feedback on personalized eco-challenges to improve future challenges.

Given a tenant has completed a personalized eco-challenge, when they receive a prompt for feedback, then they can submit their thoughts through a user-friendly feedback form.

The system should automatically recommend new eco-challenges based on the previous success rates of similar challenges.

Given tenant participation history, when the system analyzes the success rates of similar challenges, then it recommends new challenges that are likely to engage that tenant effectively.

The Eco-Impact Visualization dashboard updates regularly to reflect real-time data on tenants' collective contributions and impacts.

Given tenants are actively engaging in challenges, when the Impact Tracking Dashboard refreshes, then it displays updated figures of waste diversion, water conservation, and energy savings in real time.

Community Engagement Tracker

"As a tenant, I want to be able to share my eco-friendly actions with other residents so that we can inspire each other and foster a stronger community."

Description

The Community Engagement Tracker requirement will allow tenants to record and share their eco-friendly actions or initiatives with the property community. This feature will include social sharing capabilities within the ListTrust platform, enabling tenants to post updates, photos, or success stories regarding their sustainable practices. Property managers can spotlight these contributions on the Eco-Impact Visualization dashboard, creating a sense of community and shared purpose. This requirement emphasizes inclusivity and community spirit, thereby enhancing tenant engagement and promoting a culture of sustainability within the property.

Acceptance Criteria

Tenant Eco-Friendly Initiative Sharing

Given a registered user within the ListTrust platform, when they access the Community Engagement Tracker, then they can successfully post an eco-friendly action, including text, a photo, and a hashtag, successfully sharing their contribution with the community.

Manager Spotlight Feature on Dashboard

Given the Community Engagement Tracker, when a property manager views the dashboard, then they can see a collection of contributed eco-friendly actions spotlighted for the community, ensuring each post is accessible and displayed without errors.

User Notification for New Posts

Given a tenant who has shared an eco-friendly action, when another tenant logs into the ListTrust platform, then they receive a notification about the new community contributions to encourage interaction within the platform.

Eco-Impact Visualization Dashboard Update

Given the contributions made by tenants in the Community Engagement Tracker, when the Eco-Impact Visualization dashboard is refreshed, then it automatically updates to reflect the most recent collective achievements in a timely manner.

Interaction Metrics on Posts

Given a tenant's posted eco-friendly action, when other tenants engage with the post by liking or commenting, then the system must accurately calculate and display interaction metrics for that post.

Privacy Settings for Community Posts

Given a tenant creating a post in the Community Engagement Tracker, when they select privacy settings for their post, then the post should respect their chosen level of visibility (public, community-only, private) as intended.

Reporting Inappropriate Content

Given any user in the ListTrust platform, when they report a post within the Community Engagement Tracker, then the system must allow the user to submit a report and ensure it is reviewed by administration promptly.

Eco-Impact News Feed

"As a tenant, I want to receive updates on eco-friendly tips and community achievements in a dedicated news feed so that I can stay informed and engaged in our sustainability efforts."

Description

The Eco-Impact News Feed requirement involves creating a live feed that updates tenants on local environmental news, eco-friendly tips, and highlights from the Eco-Impact Visualization achievements. This feature will serve to keep tenants informed and engaged by providing relevant content directly within the ListTrust platform. The news feed will include articles, videos, and community posts that encourage discussion and participation among tenants. By integrating this feature, ListTrust can establish itself as a hub for sustainability information, further promoting eco-conscious behavior among users.

Acceptance Criteria

User Access to Eco-Impact News Feed

Given a tenant is logged into the ListTrust platform, when they navigate to the Eco-Impact News Feed section, then they should see a live feed displaying local environmental news, eco-friendly tips, and community highlights.

Content Update Frequency

Given the Eco-Impact News Feed is live, when new articles or posts are available, then the feed should automatically refresh every 10 minutes to display the latest content without requiring user action.

Engagement Tracking for Tenants

Given tenants can view the Eco-Impact News Feed, when they interact with content (like, comment, share), then the system should record and display engagement statistics for each post to administrators.

Diverse Content Formats

Given the Eco-Impact News Feed is implemented, when tenants access the feed, then it should display a mix of articles, videos, and community posts, ensuring at least 3 different formats are present per refresh cycle.

User Notifications for New Content

Given the Eco-Impact News Feed is operational, when a new post is added, then all tenants should receive a notification within the ListTrust platform highlighting the new content.

Search Functionality within News Feed

Given tenants are using the Eco-Impact News Feed, when they enter keywords in the search bar, then results related to those keywords should populate, enabling tenants to easily find specific content.

Mobile Accessibility of Eco-Impact News Feed

Given tenants access the ListTrust platform on mobile devices, when they navigate to the Eco-Impact News Feed, then the interface should be responsive and provide the same features and readability as on desktop.

Incentive Program Integration

"As a tenant, I want to earn rewards for participating in eco-friendly activities so that I feel encouraged to contribute to our community's sustainability goals."

Description

The Incentive Program Integration requirement seeks to establish a rewards system that recognizes and incentivizes tenants for their eco-friendly actions as tracked through the Eco-Impact Visualization dashboard. This feature will allow property managers to set up different tiers of rewards based on tenant participation, creating a gamified experience that encourages ongoing involvement in sustainable practices. Tenants will be able to redeem points for rewards such as discounts on rent or local services. The implementation of this requirement aligns with ListTrust's goal of boosting tenant engagement and enhancing the overall value proposition of the platform.

Acceptance Criteria

Incentive redemption by tenants after reporting eco-friendly activities through the Impact Tracking Dashboard.

Given a tenant has accrued points through reported eco-friendly actions, when they access the rewards section of their profile, then they should be able to view available rewards and redeem points accordingly.

Property manager setting up reward tiers for tenant participation in eco-friendly activities.

Given a property manager is in the admin dashboard, when they select the incentive program settings, then they should be able to create at least three different reward tiers with defined criteria for point accrual.

Display of collective eco-impact statistics on the Impact Tracking Dashboard.

Given the dashboard is loaded, when the tenant views the Impact Tracking Dashboard, then they should see real-time statistics on total waste diverted, water saved, and energy conserved by all tenants in a visually engaging format.

Notification system for tenants when they reach a reward tier.

Given a tenant has achieved a new reward tier, when this occurs, then they should receive an automated notification via email and app notification informing them of their new tier and available rewards.

Tracking tenant engagement and participation in the incentive program.

Given the incentive program has been launched, when the property manager reviews participation metrics, then they should see a report detailing the percentage of tenants participating and the number of rewards redeemed.

Adjusting point values for different eco-friendly actions.

Given the property manager is editing the incentive program, when they modify the point allocation for specific actions, then these changes should reflect in the tenant dashboard immediately.

Feedback collection from tenants regarding the incentive program effectiveness.

Given the incentive program has been active for one month, when tenants are prompted, then at least 70% of tenants should have provided feedback on their experience and suggestions for improvement.

Product Details

Vision & Mission

Problem & Solution

Details & Audience

User Personas

Tech-Savvy Landlord

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Busy Small Firm Owner

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Efficient Leasing Agent

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Data-Driven Investor

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Community-Focused Tenant

Background

Needs & Pain Points

Needs

Pain Points

Psychographics

Channels

Product Features

Community Forum

Requirements

User Registration

Description

Acceptance Criteria

Discussion Threads Creation

Description

Acceptance Criteria

Comment Functionality

Description

Acceptance Criteria

Search and Filter Options

Description

Acceptance Criteria

Moderation Tools

Description

Acceptance Criteria

Event Calendar

Requirements

Interactive Event Listings

Description

Acceptance Criteria

Event Reminders and Notifications

Description

Acceptance Criteria

RSVP Functionality

Description

Acceptance Criteria

Admin Event Management

Description

Acceptance Criteria

Feedback System for Events

Description

Acceptance Criteria

Feedback Loop

Requirements

Tenant Feedback Submission

Description