Pulseboard

CHICAGO, IL — 2025-06-11 — Pulseboard today announced the release of Predictive Pulse, an AI-powered forecasting engine designed to anticipate and resolve clinic workflow challenges before they occur. Built on advanced machine learning algorithms trained on historical and real-time data from hundreds of small practices, Predictive Pulse delivers actionable insights that empower practice managers to allocate resources proactively, minimize patient wait times and sustain operational efficiency throughout every shift. In today’s fast-paced outpatient environment, clinic managers face mounting pressures to reduce bottlenecks, maintain high patient satisfaction and keep overhead costs in check. Traditional reactive tools only signal issues once they have already impacted patient flow, leaving staff scrambling to make adjustments on the fly. With Predictive Pulse, managers gain a forward-looking view into potential pinch points—identifying scheduling gaps, staffing shortages or room occupancy spikes up to two hours in advance. “Predictive Pulse represents a paradigm shift in clinic operations,” said Elena Martinez, Chief Product Officer at Pulseboard. “By harnessing the power of AI and real-time analytics, we’re giving small practice managers the ability to see around corners. Instead of firefighting through the day, they can proactively fine-tune schedules, reassign staff and reconfigure resources to avoid disruptions before they happen.” Key benefits of Predictive Pulse include: • Early Warning Alerts: Automated notifications are delivered via the Pulseboard dashboard and SMS when predicted wait times or room occupancy exceed custom thresholds, enabling immediate intervention. • Dynamic Staffing Recommendations: The platform suggests optimal staff assignments based on forecasted patient volume, clinician specialties and historical performance metrics. • Scenario Modeling: Practice managers can simulate “what-if” scenarios—such as adding or removing appointments, shifting staff schedules or reallocating exam rooms—to evaluate the impact on patient flow and resource utilization. • Visual Heatmaps: Interactive, color-coded layouts illustrate projected congestion zones in waiting areas and exam rooms, guiding timely adjustments to staff deployment. Early adopters of Predictive Pulse have already reported significant improvements in operational performance. Brightway Pediatrics, a two-physician practice in Chicago, reduced average patient wait times by 18% within the first month of deployment. “We’ve gone from constantly juggling last-minute schedule changes to running our clinic like clockwork,” said Sarah Klein, Practice Manager at Brightway Pediatrics. “Predictive Pulse tells me where the pressure points will be and gives me the confidence to move resources proactively. Our patients are happier, our staff is less stressed, and we’re maximizing throughput every day.” Pulseboard continues to integrate Predictive Pulse seamlessly with its unified dashboard, which merges scheduling, billing and patient flow tracking into one intuitive interface. This holistic approach ensures that practice managers can address both operational and financial performance in tandem—anticipating workflow issues that could lead to billing delays or claim errors. “As small practices navigate evolving patient expectations and regulatory requirements, they need tools that simplify complexity rather than add to it,” said Martinez. “Predictive Pulse not only predicts potential workflow disruptions but also aligns those predictions with billing and resource utilization data. The net result is a calmer clinic environment, faster reimbursements and measurable cost savings.” Availability and Pricing Predictive Pulse is immediately available to all Pulseboard subscribers at no additional cost through June 2025. After the introductory period, standalone pricing will begin at $49 per month per clinic location, with volume discounts available for multi-site practices. About Pulseboard Pulseboard is the leading unified clinic management platform for small practice managers. By merging scheduling, billing and patient flow into one real-time dashboard, Pulseboard empowers clinics to reduce administrative burdens, prevent costly errors and improve both patient and staff satisfaction. Trusted by thousands of providers nationwide, Pulseboard is committed to delivering innovative, user-friendly solutions that restore calm and control to every shift. Media Contact: Linda Harper Director of Communications, Pulseboard lharper@pulseboard.com (312) 555-0147

NEW YORK, NY — 2025-06-11 — Pulseboard today unveiled Claim Preflight, a breakthrough feature that simulates insurance claim submissions before they go live, predicting acceptance likelihood and flagging potential denials. By providing an early-warning system for common billing pitfalls, Claim Preflight helps small practices reduce rejections, shorten revenue cycles and optimize financial performance without adding complexity to existing workflows. Billing departments in small clinics often grapple with high claim denial rates—often exceeding 12%—which can translate into thousands of dollars in lost revenue and months of follow-up work. Traditional post-submission denial management consumes valuable staff hours and delays reimbursements, negatively impacting cash flow. Claim Preflight flips the script by evaluating each claim against payer-specific rules, fee schedules and policy nuances before submission, giving billing professionals the opportunity to address errors proactively. “Claim Preflight is like having a virtual billing auditor at your fingertips,” said Ravi Patel, Vice President of Product Development at Pulseboard. “Our system runs each claim through a simulation of payer adjudication logic, complete with real-time policy updates, so you can correct issues before they ever leave your office. Practices can realize immediate improvements in first-pass acceptance rates and free up staff to focus on strategic initiatives rather than manual scrubbing.” Highlights of Claim Preflight include: • Real-Time Denial Predictions: Each claim is scored on an acceptance probability and accompanied by a detailed report of flagged issues, such as invalid codes, missing modifiers or documentation gaps. • Interactive Correction Guidance: Claim Preflight offers step-by-step recommendations for resolving errors, with links to relevant policy references and coding rationale. • Payer Policy Integration: The module continuously ingests updates from major commercial and government payers, ensuring claims adhere to the latest coverage rules and bundling restrictions. • Batch Preflight Mode: Large practices can upload entire claim batches for simultaneous simulation, streamlining high-volume workflows and prioritizing the most urgent fixes. Early validation of Claim Preflight at Northside Family Clinic in Atlanta demonstrated a 32% reduction in denials during the first 60 days of use. “We’ve never seen our denial rate drop so dramatically,” said Angela Brooks, Billing Manager at Northside Family Clinic. “Claim Preflight not only tells us what’s wrong but shows us exactly how to fix it. Our team is more confident, claim turnaround is faster, and our revenue has never been healthier.” Pulseboard’s unified dashboard ensures that Claim Preflight insights are integrated with scheduling and patient flow data, equipping managers with a comprehensive view of both operational and financial health. With centralized visibility into appointment volumes, procedure codes and payer mixes, practice leaders can make informed decisions that balance patient access with revenue objectives. “Integrating operational and billing intelligence is the cornerstone of Pulseboard’s mission,” said Patel. “By bridging the gap between front-end scheduling and back-end revenue operations, we’re delivering a truly end-to-end solution that optimizes efficiency at every stage of the patient journey.” Availability and Pricing Claim Preflight is available immediately as part of Pulseboard’s Advanced Billing Suite, starting at $99 per month per clinic location. Practices with multiple sites qualify for tiered discounts. A 30-day free trial is offered for new subscribers. About Pulseboard Pulseboard is the all-in-one clinic management platform purpose-built for small practice managers. From scheduling and patient flow to billing and revenue optimization, Pulseboard provides real-time visibility and intelligent automation to streamline operations, reduce errors and enhance the patient experience. Media Contact: Marcus Chen Head of Healthcare Communications, Pulseboard mchen@pulseboard.com (646) 555-0273

SAN FRANCISCO, CA — 2025-06-11 — Pulseboard today launched Onboard Orbit, an immersive training suite designed to accelerate new user adoption and boost proficiency across clinic teams. Combining interactive simulations, gamified checkpoints and AI-driven coaching, Onboard Orbit transforms onboarding from a time-consuming task into an engaging, results-driven experience that reduces learning curves by up to 50%. Small practices transitioning from manual or legacy systems often struggle with staff resistance, inconsistent training outcomes and productivity dips as employees grapple with unfamiliar software. Onboard Orbit addresses these challenges head-on by delivering a structured, modular learning journey that adapts to each user’s role, pace and skill level. “Successful software adoption is not just about features—it’s about people,” said Allison Rivera, Head of Customer Success at Pulseboard. “Onboard Orbit is the culmination of years of feedback from clinic managers who told us they needed a training solution that was intuitive, measurable and fun. By embedding lessons in realistic scenarios and reinforcing key concepts through gamification, we’re seeing teams ramp up faster, make fewer mistakes and feel confident in their day-to-day workflows.” Core components of Onboard Orbit include: • Scenario Simulator: Realistic, hands-on simulations guide new hires through common scheduling, billing and patient flow tasks, providing a risk-free environment to practice and master essential functions. • Checkpoint Challenges: Short, interactive quizzes and tasks at critical milestones reinforce learning and ensure comprehension before progressing to the next module. • Virtual Coach Chat: An AI-powered assistant offers on-demand guidance, best-practice tips and instant feedback, reducing downtime when users encounter questions or obstacles. • Progress Dashboard: Managers can monitor individual and team-level training metrics, track module completion rates, identify knowledge gaps and celebrate milestones with digital badges. • Shadow Scheduler Integration: New hires can schedule live shadowing sessions with experienced staff directly within the platform, ensuring hands-on mentorship and real-world context. Early pilot programs revealed impressive results: Sunnyvale Family Practice reduced new user training time by 47% and reported a 92% satisfaction rate with the onboarding process. “Onboard Orbit changed the game for us,” said Priya Desai, Clinic Operations Lead at Sunnyvale Family Practice. “Our staff loved the interactive approach—especially the virtual coach—and we saw fewer support tickets in the first month. It’s a win-win for our team and our bottom line.” By embedding Onboard Orbit into the core Pulseboard platform, practice managers benefit from seamless integration between training and daily operations. Learning modules can be customized to align with specific clinic workflows, and completion badges automatically unlock system permissions, ensuring new users have access to the right features at the right time. “We believe training should be an ongoing journey, not a one-time event,” said Rivera. “Onboard Orbit lays the foundation for continuous learning, equipping teams to adapt quickly to new features, regulatory updates and evolving best practices.” Availability and Pricing Onboard Orbit is available immediately as an add-on to Pulseboard’s Enterprise package, priced at $79 per user per month. Organizations with more than 25 users qualify for volume-based discounts and bespoke implementation support. About Pulseboard Pulseboard is the unified clinic management solution that brings scheduling, billing and patient flow into a single, real-time dashboard. Designed for small practices and clinic managers, Pulseboard’s intelligent automation and analytics tools reduce administrative overhead, prevent errors and elevate the patient and staff experience. Media Contact: Rachel Nguyen Senior PR Manager, Pulseboard rnguyen@pulseboard.com (415) 555-0389